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Module 1 - Part 3 Knowledge Management Process Model

The document outlines the key processes in a knowledge management model including knowledge acquisition, capture, organization, storage, sharing, and application. It describes each process in the model and provides examples of how knowledge moves from tacit to explicit forms and is leveraged across an organization.

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Tesoro Dominic Jan C.
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19 views

Module 1 - Part 3 Knowledge Management Process Model

The document outlines the key processes in a knowledge management model including knowledge acquisition, capture, organization, storage, sharing, and application. It describes each process in the model and provides examples of how knowledge moves from tacit to explicit forms and is leveraged across an organization.

Uploaded by

Tesoro Dominic Jan C.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Knowledge Management Process Model

KNOWLEGDE MANAGEMENT PROCESSES (KMP)


 series of activities an organization put in place for the facilitation and use of knowledge
 support the conversion of tacit knowledge to explicit knowledge and explicit to tacit
(continuous process)

People

Knowledge
Management

Process Systems

Fig 1.Tripartite Nature of Knowledge Management

A. Knowledge Acquisition and Generation


 Acquisition in KM deals primarily with tacit knowledge although it also acquires explicit
knowledge.

 The tacit knowledge can be transferred to explicit knowledge through externalization, that
is, the tacit knowledge is converted to recorded form, in documents or databases for
reference by others (Alegbeleye, 2010)

 Knowledge before acquired should be identified first (knowledge identification)

KNOWLEDGE CAN BE GENERATED THROUGH:


1. Formal and informal writing
2. Research

Reference:
Kucza, T., Knowledge Management Process Model (2001)
3. Shared Problem Solving (brainstorming, FGD’s, seminars, workshops, etc)
B. Knowledge Capture
 Knowledge capturing is another important aspect or component of knowledge
management in knowledge based organizations.

KNOWLEDGE CAPTURING INVOLVES:

1. Technology - Several technologies exist for facilitating the creation and sharing of
knowledge. (e.g., Information Technology instrument)

2. Knowledge Mapping - a method used to identify where knowledge resides within an


organization. Requires the techniques of questionnaire, interview and sometimes
observations.

Mutula and Mooko (2008) described Knowledge mapping as a navigation aid to


codify information and tacit knowledge, showing the importance and the relationship
between knowledge stores.

C. Knowledge Organization
 The knowledge acquired, generated or created needs to be properly organized for easy
access and retrieval which is the essence of organization of knowledge. (cataloguing and
classification)

 Nwalo (2003) defined cataloguing as the process of writing descriptive information of a


book and non-book material on a catalogue card and classification as assigning a class
number to a book that corresponds with a subject heading following a chosen classification
scheme.

 Alegbeleye (2010) identified a number of aspects involved in organization of knowledge


as: Identification of messages, identification of texts, and description of content.

 Tools for knowledge organization include indexing, abstracting and cataloguing technique.

D. Knowledge Storage
 The knowledge created and acquired needs to be properly stored and preserved for
subsequent access and use, and for the sake of posterity.

 Alavi and Leidner, (2001) pointed knowledge storage as a process in knowledge


management involves capturing, transcribing, and coding knowledge.

Reference:
Kucza, T., Knowledge Management Process Model (2001)
 Alegbeleye (2010) asserted that the ideas of knowledge storage, which he also called
knowledge “repository” as used in knowledge management is to take documents with
knowledge embedded in them and store them so that they can be easily retrieved in the
future.

E. Knowledge Sharing
 Ikenwe and Igbinovia (2015) described knowledge sharing as a fundamental priority of
knowledge management and defined it as an act through which, acquired information,
knowledge, ideas, skills, and experiences are exchanged and shared among people,
organizations and institutions.

 Knowledge sharing allows for leveraging the knowledge gained by an organization


(Alegbeleye, 2010)

 The main reason of sharing individual knowledge to entire organization is that knowledge
should not disappear if that employee leaves the organization (Dhamdhere, 2015)

 Organizations must put certain measures (incentives) in place to ensure knowledge is


shared and to discourage knowledge hoarding.

F. Knowledge Application
 Once knowledge is shared among people in the organizations, the shared knowledge
should be applied to solve a problem.

 Dhamdhere (2015) if the gathered, stored, created and shared knowledge will not be
applied properly the whole process would be in vain and for proper knowledge application,
knowledge management process should be communicated to users.

 Knowledge should be put to affective and efficient utilization to fill a gap or need.

Reference:
Kucza, T., Knowledge Management Process Model (2001)

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