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WFO V15 2 Data Center Redundancy Switchover Testing Procedure QRG

The document provides step-by-step instructions for testing a switchover between two data centers (DC1 and DC2), including backing up databases, shutting down servers, restoring data, and verifying services.

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ertuncvarol
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12 views2 pages

WFO V15 2 Data Center Redundancy Switchover Testing Procedure QRG

The document provides step-by-step instructions for testing a switchover between two data centers (DC1 and DC2), including backing up databases, shutting down servers, restoring data, and verifying services.

Uploaded by

ertuncvarol
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Engagement Solutions

Data Center Switch Over Testing Quick Reference


The following terms identify the two data centers:
 DC1 - The active data center from which you want to switch operations. 8. Stop and disable the WFO service on all application
 DC2 - The standby data center to which you are switching opertions.
servers in DC 2

Stop and disable the Windows WFO_ProductionDomain_


ProductionServer service on every application server in DC
Part 1: SWITCH FROM DC1 TO DC 2 2.

9. Stop and disable the directory service on all servers in


1. Back up all databases in DC 1
DC 2
This is a precautionary procedure in case data corruption
occurs during testing. Stop and disable the Windows Directory service on every
server in DC 2.

2. Run manual system backups


10. Start all servers in DC 1
On every server in DC 1:
Boot up every server in DC 1.
1. Open a command prompt using Run as administrator.
2. Type WBADMIN START BACKUP. 11. Stop services on the DC 1 QM database server

On the DC 1 server that hosts the QM Database server role,


3. Ensure a recent database replication has completed
stop these two Windows services:
Ensure that the DC 2 databases are up-to-date with the latest  Watchdog
changes that have been made to the DC 1 databases.
 Directory

4. Shut down all servers in DC 1


12. Restore the ADAM folder
Use the Windows Shut Down option to shut down every
1. Locate the system backup VHD file for the server in DC 1 that hosts the
server in DC 1. QM Database server role. (The file is located in the directory specified
in the System Backup Path setting of the Enterprise Settings in DC 1.)
5. Back up all databases in DC 2 2. Copy the VHD file to the DC 1 server that hosts the QM Database
server role.
These backups are required to restore DC 2 to its pre-testing
3. On the DC 1 server that hosts the QM Database server role, use the
state after testing is complete.
Windows Computer Management utility to attach the VHD.

6. Perform the data center switch over

Follow the procedures in the Data Center Switch Over Quick


Reference Guide to switch from DC 1 to DC 2.

7. Perform tests in DC 2

Perform testing in DC 2 to ensure the data center functions


properly as the active data center. (Verint recommends that
you do not make configuration changes during this testing.)
For example, check the legacy and new interactions playback
from DC 2. 4. Use Windows Explorer to copy the %IMPACT360DATADIR%ADAM
directory from VHD over that same directory on the server that hosts
the QM Database server role.

Part 2: SWITCH BACK TO DC 1


Data Center Switch Over Testing

13. Restore databases on DC 2 3. In the Connection Settings window, complete these sections:
 Connection Point: 1. Choose Select a well known Naming
Restore the backups you took in step 5 to the DC 2 databases Context. 2. In the drop-down box beneath that setting, select
(to restore DC 2 to its pre-testing state). Configuration.
 Computer: 1: Choose Select or type a domain or server. 2. In the
text box beneath that setting, type hostname:port (where hostname
14. Verify the database replication is functioning
= the DC 2 server that hosts the QM Database server role and port =
Verify that the DC 1 databases are replicating to DC 2 as they 50000)
were before the switch over and testing were performed. 4. Expand CN=Sites\CN=Default\CN=Servers.
5. Note the names of all servers hosting the Interaction Applications
15. Start the Watchdog service in DC 1 server role in DC 2 that are participating in the AD LDS replication.
6. For every server noted in step 5, uninstall the AD LDS Instance
Start the WatchDog Windows service on the DC 1 server that Directory. (Use the Uninstall a Program feature of the Windows
hosts the QM Database server role. Control Panel to uninstall.)

16. Refresh the data center redundancy configuration 21. Verify synchronization and HA of Thales KMS servers
1. From the DC 1 portal, select System Management > Data Center
Verify that the Thales KMS servers are synchronized and that
Redundancy > Switch Over.
high availability (HA) is supported between the Thales
2. Click Refresh Configuration. KMS servers. For details see the Thales KMS 6.4.3 Installation
and Configuration Guide. Refer to the sections "Set up High
17. Unblock any blocked DC1 servers Availability" and "Verify High Availability."
1. From the DC 1 portal, select System Management > Enterprise >
Settings.

2. Locate any blocked servers in DC 1 .

3. Click More Actions > Unblock Configuration Distribution to unblock


a server.

18. Implement or reject configuration changes made


while DC 2 was active

Perform this task only if you made configuration changes


while DC 2 was active.
Do one of the following:
 In DC 1, manually implement the same configuration changes you made
to DC 2.
 Backout the configuration changes you made while DC 2 was active. (In
the DC 1 portal, go to the screen where the configuration change was
made and click Save.)

19. Start the Directory service in DC 2


1. On the DC 2 server that hosts the QM Database server role, start the
Directory Windows service.
2. Set the Startup type of the Directory service to Automatic.

20. Uninstall AD LDS instances from DC 2


1. From the DC 2 server that hosts the QM Database server role, open the
ADSI Edit tool.
2. Select Action > Connect to...

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