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JIRA Integration

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32 views12 pages

JIRA Integration

Uploaded by

peterrohan357
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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JIRA

Integration
01 Connection
Establish a connection between ServiceNow and Jira &
Configure the necessary authentication credentials and
URL for the Jira instance,Ensure that the connection is
set up correctly for the Integration to work

Create FlowDesigner 02
Flow Designer Integration in ServiceNow that builds a JSON payload,
sends it to Jira via a REST API call to create an issue, parses the response,
and stores the relevant data in ServiceNow.

03 Testing
Test the Integration by providing the required input
values& Verify the output in ServiceNow (e.g., output
variables)&Check if the issue was successfully
created in Jira

Document prepared by KumaraSwamy


1.Connections
Establish a connection between ServiceNow and Jira
Configure the necessary authentication credentials and URL for the Jira instance
Ensure that the connection is set up correctly for the Integration to work

2.Flow Designer
Create a new Flow Designer Integration in ServiceNow

Step 1: JSON Builder Script


Write a script to build the JSON payload with the required fields for creating an issue in Jira

Step 2: REST Step


Connection details: The URL and authentication credentials for connecting to the Jira instance.
Request details: The HTTP method (likely POST), the endpoint for creating issues, and any additional headers required.
Content: The JSON payload created in the previous step is included as the request body.

Step 3: JSON Parser


After receiving the response from Jira, this step parses the JSON response and extracts the relevant information, such
as the issue key or any other details you may need.

Step 4: Output Variables


You can define output variables to store the parsed data from the previous step, making it available for use in
subsequent steps or actions within ServiceNow.

3.Testing
Test the Integration by providing the required input values
Verify the output in ServiceNow (e.g., output variables)
Check if the issue was successfully created in Jira
Troubleshoot and make any necessary adjustments to the Integration

1. Steps Involved in “Connection”

linkedin.com/in/kuumaraswamy Document prepared by KumaraSwamy


linkedin.com/in/kuumaraswamy Document prepared by KumaraSwamy
JIRA Side Configurations( Generate API Token )

linkedin.com/in/kuumaraswamy Document prepared by KumaraSwamy


linkedin.com/in/kuumaraswamy Document prepared by KumaraSwamy
linkedin.com/in/kuumaraswamy Document prepared by KumaraSwamy
2.Steps Involved in “Flow Designer”

Step 1: JSON Builder Script


Write a script to build the JSON payload with the required fields for creating an issue in Jira

linkedin.com/in/kuumaraswamy Document prepared by KumaraSwamy


linkedin.com/in/kuumaraswamy Document prepared by KumaraSwamy
Step 2: REST Step
Connection details: The URL and authentication credentials for connecting to the Jira instance.
Request details: The HTTP method (likely POST), the endpoint for creating issues, and any additional
headers required.
Content: The JSON payload created in the previous step is included as the request body.

linkedin.com/in/kuumaraswamy Document prepared by KumaraSwamy


Step 3: JSON Parser
After receiving the response from Jira, this step parses the JSON response and extracts the relevant
information, such as the issue key or any other details you may need.

Step 4: Output Variables


Define output variables to store the parsed data for further use

4.Create a new flow

linkedin.com/in/kuumaraswamy Document prepared by KumaraSwamy


5.JIRA Side Testing

Test the Integration by providing the required input values


Verify the output in ServiceNow (e.g., output variables)
Check if the issue was successfully created in Jira
Troubleshoot and make any necessary adjustments to the Integration

linkedin.com/in/kuumaraswamy Document prepared by KumaraSwamy


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