United Airlines New Uniform Program

How To Order Launch Garments

Inflight Services/ Customer Service/ Ramp / GQ-PV/ Aircraft Maintenance

Page
New Uniform Program Launch Allotment 2
Security 3
Shipments/Lost Shipments/Damage/Returns 3
Alterations Voucher Program 4
Internet Ordering Instructions 5
Report Center 11
Questions/Contacts/Appendix 12

United Airlines Uniform Ordering Guide Page 1

 United Airlines New Uniform Program Launch Allotment
You will be receiving a special Launch Package of New Uniform Core Garments. This is
a separate package from your Annual Point Allotment. You will not need to use your
points to order your Launch Package. From January 1, 2013 – March 31, 2013, you will
be able to use your 2013 Point Allotment to purchase only the optional uniform
garments. Beginning April 1, 2013, you will be able to use your points to continue to
purchase optional pieces and order additional Core Uniform Garments.

New Uniform Launch Ordering Timeline

Schedule a fit session and order your core/launch
October 22, 2012 – December 15, 2012
uniform pieces
January 1, 2013 – March 31, 2013 Order your optional uniform pieces*

April 1, 2013 Ordering available for extra core pieces

Spring 2013 Launch new uniform

* It is strongly suggested that you order your optional uniform garments as soon as possible to ensure delivery in a timely fashion.

Placing an Order for your Launch Allotment

A website has been set up for you to place your Launch Package order. You can
access the website by first visiting your individual Workgroup Uniform Page on Flying
Together and then click on the “Order your Uniform” link. (See Internet Ordering
Instructions below for more details)
1. On the website you can:
Place an Order
Check your point balance
Track your last order
Read important updates
FAQs
Get sizing information
See what you have ordered in the past

2. If you have any questions regarding your online order, you can contact Cintas for
help navigating the website at:
TOLL FREE PHONE: U.S. 1.800.889.0331 Mexico: 001-855-842-8490
UK: 0800-0515-929 Germany: 0800-180-8448
Hong Kong: 800-905-372 Japan: 00531-13-1519
Monday – Friday, 7:00 a.m. – 7:00 p.m., CST
You may fill out an order form for easy reference

3. You can also email us with questions@ [email protected]

SECURITY
Cintas has developed systems and procedures to protect your Uniform Point Account,
much as your bank would safeguard your savings or checking account.
When you have completed using this website please make sure to click the Log Out
button on the right hand corner of the screen.
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If you do not log out properly the system will lock your account and you will have to
wait 24 hours until you are able to log on again.
If you forget your password, contact Cintas Customer Service and they will reset it to
the default password for you. Password resets will take 24 hours.

SHIPMENTS
Launch Package orders will begin shipping in December. Please see your workgroup’s
Uniform Page on Flying together for more detailed shipping information. After the launch,
all non-modified orders will be shipped within 3-5 business days. Orders with
modifications (hemming, embroidery application) will be shipped within 7-10 business
days. Orders will be shipped to the employee’s designated home address. Please note
we cannot ship to Post Office boxes. Orders shipped within the U.S. will be shipped via
FED EX and orders shipped to locations outside of the U.S. will be shipped via DHL
Worldwide to a home address. The employee will be responsible for the cost of shipping
after their point allotment has been fully depleted or if Customer Service, Ramp, and
GQ-PV employees exceed their maximum allowance of two company paid shipments.

LOST SHIPMENTS
If you have determined that your uniform was shipped and you have not received it,
please contact your Supervisor or local uniform coordinator. They will work with the
Corporate Uniform Coordinator for investigation with Cintas and the shipping carrier, and will
arrange for a replacement shipment.

WORK DAMAGE/LOSS-THEFT
If you have a garment that has been damaged, lost or stolen at work, please contact
your Uniform Coordinator to arrange for a replacement garment.

RETURNS
The garments are completely and conditionally guaranteed against defect for their
expected wear life, given proper care and use.
Garments are returnable within 60 days of receipt with no restocking fee.
After 60 Days, the garments will be returned to Sender except for returns for
Quality or Cintas Error.
The following garments are non-returnable:
o Worn, laundered or dry cleaned.
o Modified in anyway (ex. Hemming pants) (except if modified, defective,
incorrect, incorrectly hemmed, wrong workgroup embroidery, or wrong
size sent)
Please see your Workgroup Uniform Page on Flying Together for more information
regarding returns.

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 Inflight Services & Customer Service
Alterations Voucher Program
Tailored garments ordered through Cintas will be shipped with an Alterations Voucher
valid at any Cintas/United Airlines Authorized Tailor/Alterations Vendor. The Alterations
Voucher can be used at the Authorized Tailors/Alterations Vendors, only for the eligible
garments listed below, and only for the approved alteration charges. The Alterations
Voucher is valid for at least 2 months and Authorized Tailors cannot honor expired
Vouchers.

If your garment requires alterations, you should take the garment and the Alterations
Voucher to any one of the approved Authorized Tailors worldwide. The required
alterations will be completed at no cost to the employee up to the limit agreed upon by
item as noted below and on the Voucher. Employees will be responsible to pay for any
additional alterations that are not covered by the Alterations Voucher Program.

Alterations Vouchers
Below is a list of the eligible garments for the Alterations Voucher program.

$12
Pants ●Trousers ● Vest ● Maternity Pant
International Serving Jacket (Inflight only, call Cintas to request voucher)

$20
Suit Jackets ● Skirts ● Maternity Dress

$26
Dresses ● All Season Coat ● Wool Coat

How your Alterations Vouchers will be shipped

For each order placed that includes tailored garments, the Alterations Voucher will be in
the box with your garments, please be sure to check the box to ensure you have
received a voucher for each eligible piece ordered.

Lost Voucher
If you have lost an Alterations Voucher, please feel free to contact Cintas Customer
Service. Please have the original order available so that Cintas Customer Service may
verify that an Alterations Voucher eligible garment was ordered. Once that has been
verified, Cintas will send out a replacement voucher via the United States Postal Service
to both domestic and international locations.

Alterations/Tailors – Approved Vendor Locations

See link on your individual Workgroup Uniform page.

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Internet Ordering Instructions
For Inflight Services, Customer Service, Ramp & GQ/PV
Tech Ops employees, your Uniform Coordinators will continue to order uniforms
on your behalf.
For Questions please contact Cintas Customer Service

Getting started
What you will need to order online:
Microsoft Explorer, Version 5.0 or higher.
Please note that you should only have one browser window open when
ordering to maximize your user experience.
Your employee number and password.

Shopping for uniforms

Follow the instructions below to place your order with Cintas.

1. Log in to your workgroup’s Uniform Web Page via Flying Together.

a. You will be brought to the UAL custom screen. Enter your employee
number and password and click “Login” to continue. (sUA enter
digits only)

Note: The first time that you log in you will be prompted to change your password. Once
you change and confirm your password change, you will be returned to the above
Login page to re-enter your Employee/File # and your new password. You will then be
logged in to your Account Page.

Contact the Cintas Customer Service Team for password resets. Please allow 24 hours
United Airlines Uniform Ordering Guide Page 5
for password resets.

1. Once you log in, you will be prompted to choose which Allotment Account you
would like to use.
a. SUB-UA employees: You will also see your Standard Annual Allotment
account as well as your employee purchase accounts. These accounts
are not to be used for the Launch Garment Allotment and will not have
ANY of the new uniform pieces available.
b. SUB-CO employees: You will bypass this screen and be taken directly to
your Launch ALLOTMENT ACCOUNT HOMEPAGE

2. My Online Store

1. Click on the View Balance link

under your name. This will show
your allotment summary and how
many garments you can order for
your Launch Package.

2. Click on your Uniform Program in

the upper left corner under United
Airlines.

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 3. Start Shopping!
At the top of the page, a list of product
categories will appear in a drop down
box. Choose the appropriate product
category to see the products associated.
You can also view by selecting the radio
buttons text or picture.

1. Product Detail Page

a. At the product detail page, enter the color, fit, size and quantity from the
dropdown boxes. If only one color is available in the program, the color
field will default to it. If multiple colors or fits are available, you will need to
make a selection before proceeding.

i. Shopping Bag Feature is located at the upper right hand corner of

the screen. This feature allows you to view how many items and
garment total of what is in your cart as you shop.

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 a. To view real time inventory availability, Click on the Product Availability link.

2. Shopping Cart
a. If you would like to come back later to continue shopping, select “Save
Current Cart” on the left hand side of the page. Please click “Save Bag”
when it appears and you will be set to continue shopping.

3. Checkout
a. When your cart is complete, click the “Checkout” button to move through
the checkout process and place the order.
b. The shipping page gives you the ability to verify where the order will be
sent. You may either edit the current address or add a secondary
address.
c. If your address changes after your order has been placed, contact Cintas
Customer service to update your shipping address.

Note: Orders may not be shipped to your work location, except by division
approval. If your location has been approved, see your local management
for ordering instructions.

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 a. On the payment screen, the screen will display what the balance of the
number of garments was prior to the order and what your balance will be
after the order is placed. Please order your entire Launch Package.

4. Confirm Your Order

a. Confirm your shipping address. Select the desired ship to location for your
order.
b. You can also change the address by clicking Edit.
c. Change the default email address to your personal email address as
shown below.

Notice the Payment method notes the Allotment covers payment, even though
pricing is included.

a. An order confirmation number will be generated

United Airlines Uniform Ordering Guide Page 9

 5. Log Out
a. When you have completed your order please make sure to click
the Log Out button on the right hand corner of the screen. If you do
not log out properly the system will lock your account and you will
have to wait 24 hours until you are able to log on again.
6. At Any Time, the following links are found at the top of every page:
a. Order Tracking – Allows you to track orders with the order # and Zip Code
b. Reports - See below for Details
c. Express Entry -As you become familiar with the site and products, you can
use this page to quickly enter your order
d. Inventory availability – You can use this link to check availability of specific
garments – please note Cintas will be receiving inventory for the United
Launch beginning in late November.

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 7. Report Center
a. The report center is accessible via the “Report Center” on the top of the
page.

Available Reports:
Recent Orders – displays the recent orders
placed by the employee logged in.

Open Order Report – shows any orders that

have been placed with items that have not
yet shipped.

Product Summary – shows ordering history

broken down by product.

Unit Employee Order History – displays

orders, credits, etc.

Questions/Contacts

If you have any questions along the way, please contact our Cintas Customer Service
Team at 800.889.0331 or one of the international #’s listed above.

Cintas Global Accounts & Strategic Markets

5600 W. 73rd Street
Chicago, IL 60638

Cintas Customer Service Team

For Questions: US 1-800-889-0331
Hong Kong 800-905-372
UK 0800-0515-929
Germany - 0800-180-8448
Japan - 00531-13-1519

Business hours:
Monday – Friday, 7:00 a.m. – 7:00 p.m., CST

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 APPENDIX

FAQ: Approved Tailor Guide (See link your individual workgroup Flying Together Uniform
page):

Why should I use the approved Alteration Tailor Network? Members of the network have
agreed to perform the alteration at the specified price, reducing alteration cost.

Can I use an Alteration Tailor that is not specified on the Approved Tailor list? Yes, at
some locations, Authorized Tailors may not be readily available to employees. As such,
employees may take the approved uniform items requiring alterations to his or her
personal tailor/alteration center for adjustment. If you do elect to use an alteration
vendor/tailor not in the network, employees may receive reimbursement for alteration
expenses by returning the Alterations Voucher and itemized receipt from their personal
tailor/alteration center indicating that alterations were made to the employee’s
garments. Reimbursement may not exceed the maximum amount of the Alterations
Voucher, and any excess cost will become the responsibility of the employee. The
employee seeking reimbursement for alterations expenses will submit an expense
report, including the itemized receipt and unused Alterations Voucher, to their local
uniform coordinator. The uniform coordinator will then mail the expense report and
supporting documentation to their appropriate division contact for processing.

United will not reimburse any employee unless the unused Alterations Voucher is
provided. NO EXCEPTIONS

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