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WPS3727
Small-Scale Private Service Providers

of Water Supply and Electricity
A Review of Incidence, Structure, Pricing and Operating

Characteristics
Mukami Kariuki
Jordan Schwartz
World Bank - Energy and Water Department

Bank Netherlands Water Partnership
Public-Private Infrastructure Advisory Facility
World Bank Policy Research Working Paper 3727, October 2005

The Policy Research Working Paper Series disseminates the findings of work in progress to encourage the
exchange of ideas about development issues. An objective of the series is to get the findings out quickly,
even if the presentations are less than fully polished. The papers carry the names of the authors and should
be cited accordingly. The findings, interpretations, and conclusions expressed in this paper are entirely
those of the authors. They do not necessarily represent the view of the World Bank, its Executive Directors,
or the countries they represent. Policy Research Working Papers are available online at
http://econ.worldbank.org.
1
Foreword
Small-scale providers of water supply and electricity have long been an important part of
service delivery, particularly in peri-urban, rural and remote regions and in countries with
failed public utilities. Of the various forms of small-scale provision, community and
government-based systems have received the most attention from donors, analysts, and
the public. Indeed, most government, donor and NGO programs now provide funding to
community-based organizations, particularly in rural areas and remote regions.
In contrast to these small scale community and government service providers, small-scale
private service providers (SPSPs) have only recently gained acceptability as a viable
alternative for developing and managing small-scale water supply and electricity
services. Many governments and donors considered community based arrangements a
more appropriate match for the “social” objectives they aimed to achieve – particularly in
those areas where monopoly utilities are responsible for service delivery1. As a result,
SPSPs are often viewed as “temporary”— although many have been in operation for over
20 years; “rent-seekers”— that take advantage of unreliable public services so as to
gouge their customers, and “poor quality”— providing a service that does not meet
technical and water quality standards.
In recent years, national programs, policies and global forums have started to pay more
attention to these providers. Many practitioners now acknowledge the potential role of
SPSPs in developing and managing private water supply and electricity systems and in
advancing local private sector development.2 They recognize that many communities
would go unserved if not for SPSPs and that working with these providers to establish
measures to improve their quality, efficiency and affordability, and to leverage their
capacity in order to expand service coverage will be of more benefit to consumers than
continuing to ignore them.
Several leading bilateral and multilateral agencies, including the UK’s Department for
International Development and the Inter-American and Asian Development Banks, are
currently undertaking activities to study, encourage, and support the role of SPSPs in
financing, developing and delivering water supply and electricity services. Given this
trend, and to build on and advance this research and advocacy work, the World Bank, the
Public-Private Infrastructure Advisory Facility (PPIAF) and Bank-Netherlands Water
Partnership (BNWP) launched an initiative to synthesize lessons learned over the past
decade, and draw common conclusions as a foundation for strengthening support for
SPSP activity at the country level.
This exercise was conducted as a preparatory first phase of what has become known as
the Policy Framework and Global Mapping Initiative (PFGMI), a global initiative to
1
Water providers were virtually all small scale until the Fabian movement led to nationalizations in the
1920’s. Historic literature describes the process of small scale providers growing during the 18th century
in Europe into large scale providers, and through mergers, takeovers etc. becoming very powerful so that
the fear of monopolies seems to have led to nationalization -in several countries such as England.
2
The World Bank Group’s Program for Water Supply and Sanitation, 2004.
2
improve knowledge and understanding of SPSPs in water supply and electricity. In
addition to the literature review described in this report, Phase I of the PFGMI assessed
the scope and scale of SPSPs worldwide and prepared a proposal for a more detailed
study of specific issues, to be carried out in a second phase.
This report is based on work by a team comprising Mukami Kariuki, Jordan Schwartz,
Johannes Exel, Carlos Linares, Roohi Abdullah, Anna Rachael and Shelly Hahn. The
document was peer reviewed by Tova Maria Solo, Antonio Estache and Clarissa
Brocklehurst and revised and edited by Mary Morrison.
3
Executive Summary
This document summarizes the key findings and conclusions of a literature review of
small-scale private service providers of water supply and electricity (SPSPs) conducted
over a six-month period in 2003. It draws on more than 400 documents - including
journals, articles, reports, case studies and project reports - which have been
disaggregated and referenced in a publicly available database.3
It defines key terms and proposes a common typology for classifying the different kinds
of SPSPs according to two key parameters: (i) relationship to source of water or
electricity (whether dependent or independent), and (ii) type of technology employed.
Parallel categorization systems are developed for water and electricity4.
The information obtained through the literature review is partial as it reflects only those
countries, locations or cases for which documented evidence of SPSPs has been prepared
(and found, as much of the work is unpublished and therefore difficult to access).
Despite the limitations in consistency and comprehensiveness of the information
available, approximately 7000 electricity SPSPs (not including battery recharging
businesses) were found to be operating in 32 countries and 10,000 water SPSPs were
identified in 49 countries. Given the scarcity of documented information on SPSPs, this
sample is likely to represent a portion of the total population of SPSPs.
SPSPs appear most prevalent in countries with low coverage levels, ineffective public
utilities that provide inadequate or partial services and remote, difficult-to-access regions.
SPSPs are especially prevalent in post-conflict countries, and others with weak or failed
states. Of the countries for which evidence of SPSPs was available, at least half fall into
this category. SPSP provision of networked services appears to be significantly higher
for electricity than for water supply.
Most SPSPs identified through the literature are single-purpose entities established for
the express purpose of delivering water supply or electricity. SPSPs take a variety of
organizational forms, both for-profit and non-profit. As such, they are established for a
variety of reasons including: to meet consumer demand, respond to crises or as part of
larger business ventures. The technology employed may extend upstream from
distribution services to the means for producing or generating water supply or electricity,
so capital needs vary accordingly. The vast majority of SPSPs have fewer than 50
employees and usually fewer than 10. A lack of affordable financing is a constraint for
most SPSPs, who fund investments mainly through their own earnings and savings, loans
from friends and family, and money borrowed from formal and informal lenders.
3
This database is currently under design and will be available through the World Banks Rapid Response
Unit (www.rru.worldbank.org)
4
This document addresses other key characteristics such as legality, formality and organizational form.
However, from the literature review it was evident that there was a lot of overlap among these
characteristics and the relevance of organizational type was often not elaborated on. The authors therefore
opted to treat these aspects qualitatively.
4
Table of Contents
1. INTRODUCTION 6
1.1 Why Focus on Small-scale Private Service Providers? ................................................ 6
1.2 Aim and structure of this report .................................................................................... 9
2. TOWARDS A COMMON DEFINITION OF SPSPs 10
2.1 Defining the “private” in SPSP................................................................................... 10
2.2 Scale: SPSPs as Micro, Small and Medium Enterprises (MSMEs)........................... 10
2.3 Classifying SPSPs....................................................................................................... 11
3. ASSESSING THE SCOPE AND SCALE OF SPSP ACTIVITY 16
3.1 Summary of Literature Review: Water Supply SPSPs ............................................. 18
3.2 Summary of Literature Review: Electricity SPSPs .................................................. 19
4. KEY PATTERNS AND TRENDS AMONG SPSPS 20
4.1 Organization................................................................................................................ 20
4.2 Technology ................................................................................................................. 21
4.3 Staffing........................................................................................................................ 22
4.4 Customer service and marketing................................................................................. 23
4.5 Financing..................................................................................................................... 23
4.6 Pricing, Sales and Earnings......................................................................................... 24
4.6.1. Unit Price Analysis ................................................................................................. 25
5. CONCLUSIONS 28
Annex 1: Mapping the location and incidence of Water Supply and Electricity
Providers
Annex 2. Percentage of Population/Households Served By Water Supply SPSPs --
As Reported In Literature
Annex 3. Number of Customers Identified in Literature as Served by Water Supply
SPSPs
Annex 4. Number of Customers Identified in Literature as Served by Electricity
SPSPs
Annex 5. Typology of Water Supply SPSPs
Annex 6. Defining Small-scale Service Providers
5
1. INTRODUCTION
1.1 Why Focus on Small-scale Private Service Providers?

In communities where national, regional or municipal utilities are not providing sufficient
or reliable electricity or water services, households depend instead on a wide variety of
local providers. These providers finance, develop and manage systems, ranging in
sophistication from water tankers and diesel generator dealers to stand-alone networks
and power grids. Organizationally, they encompass community groups, village
administrations and private entrepreneurs. And while a portion of them receive some
form of public funds from governments, donors and NGOs, many are privately financed
by business people, financial intermediaries and users.
This report focuses on those small-scale private service providers (SPSPs) that have
contributed to the extension of water supply and electricity services at their own initiative
and with resources mobilized largely from private sources. SPSPs often bear regulatory
and political risk, in complex and remote locations that may also present commercial risk.
SPSPs have traditionally played three basic roles: “gap filler” in countries with high
coverage levels but low service quality (measured by the number of days or hours within
which services are available); “pioneer”--developing and operating systems in areas
where there is no public service but there is customer demand; and “sub-
concessionaire”--buying water or electricity in bulk from the utility and selling it on to
customers. In addition, SPSPs are increasingly assuming the function of “manager” of
small public systems in need of improved efficiency.
An analysis of the scope, scale, constraints and roles of SPSPs is important because:
• They are significant service providers in many countries, particularly in peri-

urban, rural and remote regions, and may be the only viable operators for the
foreseeable future. SPSPs are estimated to reach as much as half the population
in some countries, particularly in post-conflict situations and other cases of weak
or failed states. Overall, it is estimated that up to a quarter of the urban population
in Latin America and nearly half of urban dwellers in Africa rely on SPSPs for at
least a portion of their water supply. In low-coverage countries, or poor regions in
higher coverage countries, SPSPs can play an important role in service provision,
compensating for - or supplementing - the limited financial and human resources
of the public sector.
• The local private sector currently accounts for over 85 percent of all private
sector investment in water security5and the potential for private financing of
small-scale waster supply is significant. The local private sector has
demonstrated its ability and interest in the development and management of water
supplies even in remote or difficult locations that are unattractive to formal
providers. Despite unclear legal or operational status and sub-optimal financing
5
Towards Water Security: A Framework for Action, Global Water Partnership, 2000.
6
arrangements (primarily from the informal market) these providers have made
significant investments in water supply and electricity systems. Establishing a
clear policy and regulatory framework for SPSPs could free up scarce public
financing for less attractive segments of the market and reduce costs, thereby
improving prices for consumers.
• Counting and expanding existing SPSP activity may help governments reach
the coverage targets set out under the Millennium Development Goals (MDGs).
Because SPSP activity is often considered temporary or informal, it is often not
counted towards coverage targets6. Recognizing and supporting SPSPs may be a
practical way for governments to reach service coverage objectives more quickly.
As decentralized options are increasingly accepted as an integral part of service
delivery by governments and decision makers, particularly in remote regions that
are isolated from utility networks, policies that formalize or promote SPSP
activity are increasingly important for creating a favorable business environment
for SPSPs; encouraging increased private sector investment; and improving the
terms and conditions of service for consumers.
• Small-scale providers have the potential to become local private operators in

small towns, and over time, in medium and large towns. With growing
recognition of their role in water supply and electricity services, SPSPs in a
number of countries are evolving from owner-operators of privately funded
systems to developer-operators of formal systems in small towns or multi-village
areas (for example in Paraguay and Uganda). While SPSPs’ prior experience in
the informal sector may not adequately prepare them for formal bidding processes
(which are more familiar to contracting and consulting teams), recent experiences
in several countries demonstrate that with the right support and consortium-
building SPSPs can become an important channel for the development of local
private sector capacity for water supply and electricity service.
• The possibilities for provision on a larger scale have diminished throughout the
developing world, as both governments and the private sector have scaled back
major infrastructure investments (see Chart 1). While small entrepreneurs are
unlikely to take on the responsibility for massive rehabilitation or expansion
projects in large metropolitan areas, SPSPs can help fill the growing gap in
private financing of infrastructure by serving marginal urban communities, peri-
urban areas, and outlying and rural communities. These are often the most costly
clients to serve for large investors, the last to receive connections and the targets
of controversial universal service obligations imposed upon private investors and
concessionaires.
6
Improved water source (percent of population with access). Access to an improved water source refers to
the percentage of the population with reasonable access to an adequate amount of water from an improved
source, such as a household connection, public standpipe, borehole, protected well or spring, and rainwater
collection. Unimproved sources include vendors, tanker trucks, and unprotected wells and springs.
Reasonable access is defined as the availability of at least 20 liters a person a day from a source within one
kilometer of the dwelling
7
Despite these potential advantages, many governments and practitioners have paid
insufficient attention to SPSPs, preventing effective planning and policy making for their
engagement in longer-term water and electricity provision. This is because: i) SPSPs
have been viewed as just a temporary or stopgap solution; ii) both electricity and water
supply are seen by many as natural monopoly sectors - for policy makers it has simply
been easier to deal with a small number of large enterprises - national providers or
municipal providers – than to regulate a market of SPSPs;; (iii) water supply in particular
is often considered a public good, social good or free good, and therefore not appropriate
for private provision; (iv) global technical standards sometimes do not recognize SPSPs’
modes of service. (For example, the Joint Monitoring Program of the World Health
Organization does not consider water tankers and vendors as sources of safe water
supply.)
Chart 1: Total Investment in Large Private Electricity and Water Projects, 1993-2003
45,000
40,000 Electricity
35,000
Water & Sew erage
30,000
US$ million
25,000
20,000
15,000
10,000
5,000
0
1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003
Finally, while sound and consistent data are needed for informed decision-making (e.g.,
to justify policy decisions, enable monitoring and facilitate benchmarking), this
information has often been lacking. Since the 1970s, SPSP activity has been documented,
although on a limited basis (for example G. White, 1977, D. Whittington 1988).
However, much of the evidence collected is anecdotal and based on scant or incomplete
data (for one location or city, one type of SPSP, or with scarce data or details regarding
SPSP characteristics or business). To date only a handful of projects has focused on
documenting the scope and scale of SPSP activity, although the number of projects and
programs with SPSP components has increased. These focus on knowledge generation—
raising the profile of small scale providers; reform of regulatory and business
environments—recognition of existing SPSPs; and transaction design, improved
contracts, access to financing—stimulating the entry of local SPSPs in development or
management of services.
8
1.2 Aim and Structure of this Report
This report therefore aims to clarify what is known about water and electricity SPSPs. It:
• Describes the common features of SPSPs. In particular, it discusses what being

private and small-scale involves, and draws lessons from the more abundant
literature on micro, small and medium sized enterprises sector. It looks at what is
relevant across sectors in understanding the role of policy, the business
environment, micro-finance and regulation.
• Proposes a common typology for describing and classifying different types of

SPSPs. Given the spontaneous and informal manner in which most SPSP
activity arises there are many definitions of SPSPs have evolved. This document
attempts to classify SPSPs into broad categories that are common across
countries. The typology is intended to enable a better understanding of the
characteristics of different SPSPs in order to allow for the design of appropriate
solutions.
• Assesses the scale, scope and current state of knowledge of SPSPs. Using
existing data sources, it is not possible to estimate the scale of SPSP provision
with a high degree of accuracy. Because the information collected to date is
motivated first by the observation and study of SPSPs, and therefore limited to a
specific location or type of SPSP, extrapolating across countries and regions is
difficult. The incidence and importance of SPSPs beyond the scope of the current
literature can only be inferred from the observations and could not be estimated
with a high degree of confidence until broader analyses is conducted. This phase
of the Global Mapping Initiative thus provides numbers on the scale and scope of
SPSP activity as currently observed within the context of the cumulative studies
identified through the literature review.
• Compares patterns and trends in small-scale water supply and electricity

services. As there are many lessons to be learned across infrastructure sectors,
and from a comparison of water supply and electricity in particular, the study
reviews lessons learned in each sector as a useful basis for further analysis and
sector development. Six key parameters are discussed: organization, technology,
staffing, financing, sales, and customer services.
9
2. TOWARD A COMMON DEFINITION OF SPSPs
There are no standard definitions to Box 1. The Definition of Terms:

describe and classify small-scale Understanding “Independent” Providers
providers, largely due to their informal or
A review of the literature on SPSPs reveals at least
improvised nature. Terms and phrases three contradictory ways of using the term
have been applied inconsistently in the “independent”:
literature, generating further confusion • In some literature, “independent” denotes the
(see Box 1). For example, with respect to organizational status of the entity, suggesting simply that
an “independent” provider is not institutionally tied to a
small-scale water providers, the term larger utility.
“vendor” is used in numerous, often • In other sources, “independent” refers to financial
contradictory ways. “Vendor” can autonomy and thus refers to any private provider under
describe service providers that deliver the assumption that they are not receiving public
financing or other major forms of subsidy.
water to their customers, or more broadly • Because the above definitions overlap with other
describe any actor selling water, including organizational and financial definitions, this study
households selling from their yard recommends that the term “independent” should only
describe providers who are physically de-linked from
connections. The emergence of new larger utilities, that is, those who produce (and sell) their
hybrid arrangements has only complicated own sources of energy or water.
matters. Thus the literature review
highlighted the importance of clearly defining and categorizing SPSPs, to better
understand them and shape programs of support and supervision for them.
2.1 Defining the “Private” in SPSP

The following key features distinguish private SPSPs from other small-scale providers of
water supply or electricity. 7 SPSPs are established:
at the initiative of a private owner or operator, which may be either a for-profit or
non-profit organization;
with a significant share of capital financing (25 percent or more) provided or
borrowed by the private entity; and
on a commercial basis (although they may be unprofitable or have non-profit
status).
2.2 Scale: SPSPs as Micro, Small and Medium Enterprises (MSMEs)

SPSPs are assumed to serve fewer than 50,000 people each or 5,000 customers in small
settlements, whether urban, peri-urban or rural.
The literature on smaller private businesses in all sectors, broadly known as Micros,
Small and Medium-Sized Entities (MSMEs), can provide some interesting insights for
SPSPs, which are the MSMEs of the water supply and electricity sectors. SPSPs
generally share the following characteristics with MSMEs operating in other market
7
This definition deliberately excludes wholly owned public systems (whether funded by government, a donor or NGO)
that do not have significant risk taken by the private entity (e.g. management contracts for existing small towns, local
government systems or utility standpipes).
10
segments (e.g. telecommunications, textiles, food processing or transport services). The
literature shows that SPSPs typically:
use private capital to develop their business;

conduct their business in a constrained regulatory environment
face excessive political interference and/or corruption;
face difficulties in obtaining financing and
have limited access to industry, financial, technical and managerial knowledge
and information.
Within the MSME category, The World Bank Group defines micro or small enterprises
as those with fewer than 50 employees, total assets of up to $3 million or total sales of up
to $3 million. This definition was used to guide the review of literature on SPSPs, taking
into account a distinctive feature of the water supply and electricity sector: low levels of
direct employment. Small-scale water and electricity companies generally have fewer
staff than other businesses of equal turnover or asset value, such as manufacturing or
value-added agricultural businesses. A well functioning utility may have a staff-to-
connection ratio of 4:1000 or below. At this ratio, an SPSP might serve a community of
25,000 people (assuming 5,000 household connections) with only 20 staff. Productivity
benefits of these providers are indirect—albeit considerable. Electricity provision allows
for home-based work and evening study while household water supply provides
improved health benefits and considerable time savings, particularly for women and
children who are often responsible for water collection. Understanding MSME linkages
is also important for policy and regulatory reforms in favor of SPSPs. For example,
initiatives to establish microfinance or credit institutions, simplify business licensing
procedures, provide for tax incentives or offer training and capacity building programs
intended for small business in general could have residual benefits for SPSPs - provided
that they are formally recognized or eligible.
2.3 Classifying SPSPs

All SPSPs found in the literature review have some common characteristics around which
they can be grouped. Based on the literature review it was considered important to
characterize SPSPs along two main axes: relationship to their source of energy or raw
water; and type of technology employed (see Table 1).
11
Table 1. Overview of Source and Technology Related Parameters
Independent Dependent
(Develop own source) (Source supplied by larger
utility)
Integrated Purchasing water or
production/generation with electricity and on-selling
Grid or Network transmission/distribution through mini-grid/network
Own source, fixed location Connected to utility fixed
Point Source vendor location vendor
Own source, mobile vendor Purchase from utility

Mobile mobile vendor
Distributors
The following are fuller explanations of these two key parameters.
• Relationship to Source: Independent and Dependent

SPSPs can be divided into two broad categories: (i) those with their own,
independent source of water supply or electricity—such as a well or borehole,
diesel generator or small hydro plant; and (ii) those that are dependent on a formal
public utility for the supply of water or electricity. The nature of policy,
legislative and regulatory frameworks for SPSPs varies according to the source of
water or energy involved. For the former group, key regulatory issues may
include ground water abstraction, electricity generation and distribution, water
quality and public health standards. For the latter, contract terms with the
supplying utility, including tariff and connection charges, fee structures and
licensing procedures are of more relevance.
Technology or system: Networks/grids, Point Sources and Mobile Distributors

Three general categories have been defined to cover the technology of the service-
delivery system: (i) networks or grids, through which water supply or electricity
is delivered via a fixed system by the SPSP right to a customer, such as a
household or point source; (ii) point sources—kiosks, standpipes or dealerships
to which customers travel to purchase water (by the container) or electricity
(battery charging); and (iii) mobile distributors, such as tankers, solar panels, and
diesel generator distributors who deliver to the client through non-fixed channels.
Within the framework described above, a classification system (see Tables 2 and 3) has
been derived for water-supply SPSPs. In addition to the Source and Technology
parameters, information from the literature is synthesized wherever possible into
organizational parameters for both water and electricity providers as defined below:
12
• Organization: Profit Motive and Legal Status
The organizational characteristics of the entity that owns and operates the system
or source of water supply are more difficult to define because of the wide
variation in legal frameworks under which they are established. The salient
organizational characteristics of SPSPs are the strength of profit motive and their
legal status. Most SPSPs are either non-profit entities which benefit (by virtue of
their status) from grant funding or they are profit-seeking businesses that rely on
private sources of financing. By status, the range of SPSPs includes sole
proprietorships and family businesses; user associations and voluntary
membership organizations; community-based organizations; and informal sector
enterprises.
The remainder of the report uses the definitions provided above as a basis for analysis.
13
Table 2: Categorizing Water Supply SPSPs
Features, by Dependent Independent

technology
i) Piped Networks
Operator buys water in bulk from utility Operator develops own water sources
System and develops distribution sub-networks (wells or boreholes) and connects
connected directly to households, network to households and other users.
institutions and public kiosks stand posts
Organization Private company or individual, Sole proprietor, cooperative, private land
community organization or and housing developer, water user
neighborhood association association, community-based
organization.
Regulatory Contract with utility, business license, Groundwater abstraction permits, title
Issues customer agreements, bulk rates, deeds, resale permits/licenses, water
customer tariffs quality testing, business licenses, rights
to own infrastructure and/or to lay
networks in public rights of way
ii) Point Sources

System Kiosk or stand post connected to the Water point linked to own source (well
utility network (could be household or borehole, underground or above-
supply); buying water in bulk - at a ground storage tank) installed privately
special tariff - or at household tariff. and operated on a for-profit basis. Water
may be purchased from a tanker.
Organization Individual, enterprise, self-help group Neighborhood association, micro-
enterprise, community based
organizations
Regulatory Contract with utility, license/permit, Groundwater abstraction permit, license,
Issues customer tariff, bulk purchase price, tariff structure, water quality testing
performance incentives
iii) Mobile Distributors

System Tankers or truckers obtain water in bulk Tankers, truckers or carters develop
from the utility (or municipal supply) source or obtain water from a private
and deliver it directly to the customer, well for distribution to households;
including public utility water storage public utility water storage tanks,
tanks, communal cisterns, or individual communal cisterns, or institutions
households and institutions
Organization Sole proprietor, tanker association, Sole proprietor, tanker association,
lessee, informal sector lessee, informal sector
Regulatory transport license, business license, Transport license, business license, water
Issues tanker cleanliness, bulk rate, utility quality, abstraction permit,
contract, customer tariff
A parallel classification system was also derived for electricity SPSPs:
14
Table 3: Defining Electricity SPSPs
Features, by Dependent Independent

technology
i) Distribution Network/Grid
System Purchase electricity in bulk from main Generate own electricity and distributes to
utility and sells it on kWh or fixed basis customers through own local network.
to clients connected to a distribution Electricity is sold on a kWh or at a fixed
network installed by the SPSP. May rate.
operate in the utility service area, or
extend services beyond these boundaries.
Organization Concessionaires, licensees, Concessionaires, licensees,
cooperatives, enterprises, corporations cooperatives, enterprises, corporations,
community-based organizations
Regulatory Power purchase agreement, consumer License or permit, tariff structure,
Issues agreements technical and service standards, hydro
rights for mini hydros ?
ii) Point Source

System Purchases electricity in bulk from main Generate own electricity for charging
utility, operates battery-charging station station; sells electricity on basis of
at which customers pay to periodically charged battery
recharge batteries
Organization Enterprises Enterprises
Community based organizations
Regulatory Power purchase agreement; if
Issues commercial to commercial, minimal
regulatory concerns
iii) Mobile Distributors

System Electricity supplied through a standalone SPSP sells home based systems over the
system installed at the customer’s counter on a cash or credit basis;
home/compound – diesel generator or or leases/rents these systems to clients
solar system. SPSP operates as agent for
utility, leasing or renting systems on
agreed terms - fee and/or commission
Organization Enterprises (Energy service companies) Enterprises (Dealers, Energy service
companies)
Regulatory Agents contract/agreement, customer Licence, Legal framework – sidestepping
Issues agreements exclusivity arrangements of utility
15
3. ASSESSING THE SCOPE AND SCALE OF SPSP ACTIVITY
Over 400 documents were reviewed in detail, covering small-scale providers of water
supply and/or electricity in 49 countries (see Table 3)8. Documentation on SPSPs in
these countries covered at least 100 different locations. Several studies included
evidence from more than one country, and some countries were the focus of several
studies. But most works examined a specific location or a subset of actors within a
location, such as a particular community in a city.
The literature identifies around 7,000 electricity SPSPs and 10,000 water supply SPSPs in
the 49 countries considered. Given the scarcity of documented information on SPSPs,
this sample is likely to represent only a fraction of the total population of SPSPs.
However, because research conducted for the underlying documents was usually
motivated by the observation of specific one or more type of SPSP, it is difficult to
extrapolate across countries or regions from the available research. In addition, because
of the broad range of SPSPs represented in the literature, it is impossible to estimate
coverage levels from SPSP totals even for those countries covered by the existing
research. Some SPSPs (e.g. handcart vendors) serve a small number of customers, others
(e.g. grids) may serve as many as 1000 connections each. Finally, while there are strong
indications from the literature that the scope and scale of SPSP activity has increased
over the past decade, it is unclear how much of this apparent increase is based on better
reporting or documentation of SPSP activity, rather than actual increases in activity.
Despite these shortcomings, when the existing literature is viewed in its entirety, there is
a compelling story that emerges about the incidence of these providers in lower income
countries and their importance to basic service provision for the poor. Table 4 provides a
synopsis of the documented incidence of SPSPs by region.
The literature suggests that SPSPs are most prevalent in areas with (i) low coverage
levels, (where the gap between served and under-served or un-served customers is large
and stable or growing); (ii) ineffective public utilities – where customers may receive
water or electricity services for only a few hours a day or week; (iii) remote regions that
are difficult to access through conventional means. They are especially prevalent in low
income and conflict-affected countries. Of the 49 countries for which evidence was
available, about one-half fall into the category of conflict-affected. One example is
Cambodia, where small-scale private electricity providers serve as much of the
population as the national power utility (see Box 2)
Although small-scale private water provision can take various forms, SPSP provision of
networked services appears to be significantly higher for electricity than for water supply.
This may be due to several factors including:
8
For several countries although no documentation of SPSPs was identified, anecdotal evidence of SPSP
activity was provided.
16
• The lower levels of capital investment required to purchase a small generator and
string up wires than to produce, treat, store, pump and pipe water.
• The competitive nature of basic water provision. As opposed to electricity, all
households have some access to water—however polluted or difficult to access—
since it is a basic ingredient to life. As a result, piped water providers are often
competing against free surface water, community wells or aggressive mobile
vendors.
• Public policy that highlights the nature of water supply as a public and social
good. As a result many small systems are community-based and may not operate
on a commercial basis.
Despite scale and scope economies that could be derived from bundling business
activities between water and electricity supply (e.g., customer billing, meter reading,
business management and electricity purchases for pumping), very few SPSPs provide
both services. Still, several SPSPs engage in other business activities that relate to their
sector, such as irrigation services provided by private water suppliers and agricultural
equipment being sold by dealers of solar panels.
Table 4. Documented SPSP Activity by Region

East Asia Middle Eastern Latin America
and the South Asia East and Europe and and The
Pacific (8) (5) Africa (22) North Central Caribbean (12)
Africa (3) Asia (3)
Both Water and Energy
Cambodia Bangladesh Cote d’Ivoire, Senegal, Morocco Argentina,
Indonesia India, Nepal Somalia, South Africa, Yemen Bolivia, Peru,
Lao PDR Pakistan Tanzania, Uganda, Ethiopia, Guatemala
Philippines Sri Lanka Ghana, Kenya, Mali, Honduras
Mozambique Nicaragua
Water Only
Mongolia Angola, Benin, Burkina Jordan Uzbekistan* Colombia,
Thailand Faso, Democratic Republic Kyrgyztan* Ecuador, Haiti,
Vietnam of Congo*, Guinea, Albania* El Salvador,
Mauritania, Niger, Nigeria, Paraguay
Sudan, Zambia
Energy Only
China Zimbabwe Dom. Rep
Note: * = based on anecdotal evidence.
17
Box 2. Rural Electricity Enterprises in Cambodia
The 1993 UN-supervised elections marked Cambodia’s return to democracy and relative peace. Decades of
conflict and neglect had shattered the country’s infrastructure, but the new government lacked the resources to
thoroughly rebuild. An estimated 600 to 1,000 SPSPs sprang up mostly between 1993 and 1997 to distribute
electricity in the countryside. These enterprises now serve about half of all households that receive electricity.
They have the following characteristics:
• Most are sole proprietorships. The typical entrepreneur has a high school education and a few (11 percent)
have additional technical training. Most technical information is obtained through equipment manufacturers.
The average number of full-time employees per SPSP is three, with a similar number working on a part-time
basis.
• All SPSPs use diesel generator sets with an average installed capacity of about 100 kW and one to three
kilometers in 100mm, three-phase distribution conductors. Most of the systems have energy losses between
20 and 30 percent.
• The estimated average cost of producing 1 kWh is around US$0.34, of which 85 percent is for fuel. The
average price for one kWh is roughly US$0.51 with three quarters of SPSPs charging between US$0.40 and
US$0.70. About 80 percent of them make a profit.
• The estimated average original value of assets per SPSP is about US$21,000.
• Around half of SPSPs borrow money short-term at a monthly interest rate of one to two percent. Roughly 40
percent of debt financing comes from family members.
• They have an average of 200 clients, of which households make up 94 percent.
• Electricity services are provided for about 4 hours per day on average.
• Most customers are billed from meter readings and pay monthly. Customers are responsible for purchasing
electric meters.
[references 7, 118, 147, 151]
3.1 Summary of Literature Review: Water Supply SPSPs

In the water sector, literature from 44 countries with SPSPs was identified and reviewed.
Half the examples cited were in cities or towns, with the remainder in rural villages or
other communities. Tens of thousands of providers, mostly "point source" systems or
vendors, had been documented. The nature of water SPSPs varies regionally, but
corresponds closely to the level of coverage and quality of service in a given country. In
Latin America and the Caribbean, where urban coverage is high, SPSPs more frequently
take the form of piped water systems, mainly peri-urban, small town and rural; in South
Asia, SPSPs seem to focus on gap-filling activities with many tankers operating in
various cities. As would be expected, across all regions, low income countries had a
larger presence of SPSPs, particularly point sources and mobile distributors (e.g. Haiti,
Burkina Faso, Bangladesh).
The existing documentation, though abundant, is strongly oriented toward opinion and
advice, and is frequently based on case studies rather than data collection. Much of the
work that has been carried out in this regard is based on the initial work on small scale
providers carried out by the Water and Sanitation Program in Africa, East Asia and Latin
America. No literature on SPSPs was found for the Europe Central Asia region or large
18
countries such as Brazil, Mexico, China and Russia and there were only a few documents
on the subject from the Middle East North Africa or South Asia. It is unclear whether the
lack of literature in these regions is due to lack of importance of SPSPs or a result of low
priority accorded by sector practitioners.
3.2 Summary of Literature Review: Electricity SPSPs

For electricity, literature from 32 countries with SPSPs was reviewed, with a focus on
dealers of solar panels and other household electricity generating equipment as well as
networked services.9 The level of SPSP activity is high in 15 of these countries,
primarily in rural areas and small settlements. Data on micro-power systems show that
the total number of such systems in developing countries has more than doubled over the
past decade. This gradual expansion took place over a period in which public investment
in power was declining and private funding for large-scale investments was inconsistent.
An estimated 10-50 million clients are served by the 7,000 SPSPs currently operating in
the electricity sector10. About 85 percent of these are in Asia. In Africa, the Middle East
and Latin America the number of SPSPs identified in each region was less than 500. In
Latin America and the Caribbean, SPSP activity, particularly in large countries such as
Brazil, was focused largely in remote regions of the country and provided only a small
fraction of electricity service. In Africa, SPSP activity was largely limited by access to
financial markets, high transaction costs, and the monopolistic rights granted to national
utilities. That said, a few post-conflict countries such as Mozambique demonstrated a
notable incidence of SPSPs. The maps in Annex 1 shows countries which were found to
have significant levels of SPSP activity in water supply and electricity according to
available literature.
9
For the purposes of this study, literature on battery recharging businesses, categorized as “point source”
systems in the typology, was not reviewed. This level of service is not considered comparable to delivered
electricity or that available from diesel and photo-voltaic home-based systems.
10
As in the water supply sector overall numbers of small-scale providers, including community and public
systems would be much higher. In China alone there could be 40,000 such systems, of which SPSPs
comprise an estimated 1,000.
19
4. KEY PATTERNS AND TRENDS AMONG SPSPs
This section describes the key patterns and trends that emerged from the literature
analysis, employing the classification system developed above. Six key business
elements were considered: organization, technology, staffing, financing, sales, and
customer services.
4.1 Organization
Most SPSPs identified through the literature are single-purpose entities established to
deliver water or supply electricity. Only a small number serve multiple functions and
those that do rarely cover both water and electricity. SPSPs are established for a variety
of reasons including: (i) meeting consumer demand (e.g. individuals asked to provide
access to water supply or electricity for a fee by their neighbors or communities); (ii)
responding to a crisis (e.g. neighborhood associations formed to develop an alternative to
failing public systems); or (iii) as part of a larger business venture such as estate/housing
developer, landlord or photo-voltaic dealer (see Table 5). Depending on their purpose,
origin and ownership structure, SPSPs may either be informal or formal and if formal
operate as a for-profit or non-profit organization.
Table 5. Typical Organizational Forms of SPSPs
Water Electricity
• Due to their larger investment requirements, Piped • Grids or networked systems may take a number of
Network Operators (PNOs) are more likely to have organizational forms. And while many such systems
some form of legal status, although this varies by are owned by user associations, a growing number are
country. Smaller networks (5 to 50 connections) are managed by private individuals. Non-profit SPSPs are
typically owned by an individual who may have started typically more formal user or community-based
as a private borehole owner, gradually connecting the organizations, such as associations, cooperatives,
neighbors; larger systems often are owned by user societies, and specialized NGOs providing networked
associations established expressly for the purpose of services.
developing a network for members’ use (20 to 500 • The literature review did not include point source
connections). or battery charging systems which were even less
• Point sources (kiosks) may hold simple licenses or researched than the other systems11. (This category
permits for abstracting ground water, or operating will be omitted in the tables below.)
kiosks Dependent ones may be licensed by the utility • Because they require more sophisticated leasing and
involved - many work in areas where the utility is financing schemes, home-based systems are
unable to lay water lines (e.g. illegal or unplanned distributed by for-profit organizations such as dealers.
settlements). Others remain informal because of legal Profit-seeking SPSPs are more likely to include
or administrative constraints rather than by choice. dealers of PV and diesel generators, sole
• Mobile distributors, such as tankers, trucks proprietorships, companies and corporations.
transport water to their customers. They are often
owned by sole proprietors who may have a small fleet
of vehicles. They may have transport licenses but often
do not have permits to sell water.
11
Point Source or battery charging systems: The electricity sector equivalent to water kiosks may be considered
the battery recharging business. These stations are generally connected to a power company and, for a fixed fee,
recharge 12 volt car batteries that are used in homes to power small appliances. The literature reviewed as part of this
study did not include battery recharging businesses.
20
The legal form these organizations take is largely driven by national policy, legislative
frameworks and history. For example, SPSPs in countries with a tradition of cooperatives
in other sectors, such as Kenya, Colombia and Bangladesh tend to be predominantly
cooperatives. A large number of SPSPs that are registered as non-profit organizations—
such as cooperatives, neighborhood associations, community groups, and societies—
provide network services. Most of the SPSPs that are informal are individual
entrepreneurs or family businesses. Many water SPSPs are members of SPSP
associations (e.g. Kenya, Pakistan, Ghana), which serve a number of functions including
sinking common or shared boreholes, purchase bulk water from utilities, and lobby for
improvements in terms and conditions of service. For SPSPs operating on a formal basis,
operating constraints (e.g., access to finance) are often closely linked to organizational
status: for example fully private ventures rely on equity and informal borrowing while
non-profit SPSPs may have access to grant funding to augment their own resources;
similarly the legal form of the organization may also limit SPSP operations – a study on
small scale providers in Kenya noted that the rights of small providers (e.g. to operate a
bank account) varied according to the legislation (e.g. Societies Act, Cooperative Act)
they operated under.
4.2 Technology
The range of technology used by SPSPs is as varied as the types of SPSPs documented
above (see Table 6). Some SPSPs are only engaged in the supply of services, while others
are also involved in production. The technology employed may extend upstream from
delivering a service to the customer to the means for producing or generating water
supply or electricity, in the case of independent SPSPs. Such providers bear additional
equipment costs related to generating or producing, as well as for storage or water
treatment, as appropriate, compared with dependent SPSPs. SPSPs are known, and often
criticized, for applying technological standards that may not conform to national norms.
A key reason cited in the literature is the rigid nature and high costs implied by existing
norms and the need to match services to the affordability levels. SPSPs are also known
to have introduced innovation in improving cost effectiveness of service delivery,
however, to date this has not been well documented or studied.
21
Table 6. Technology Employed by SPSPs
Water Electricity
• Piped Network Operators (PNOs): Most piped • Grids or Networked systems: Electricity is
networks have a similar set of components, but capital typically produced by second-hand, high speed diesel
investment costs varied widely because of network generators with distribution wires connecting 50-300
length, number of connections and other technical households. Households may or may not be metered.
inputs required. SPSPs establishing piped networks Service is often offered only during "peak" demand
were more likely to rely on professional design and periods--sometimes as little as 3 to 5 hours per day--as
engineering inputs (e.g. to drill a borehole or lay a a result of lack of base load, high operating costs
piped network.) (fuel) and low average off-peak demand. Where
• Point sources ranged in complexity from a simple networks are powered by run-of-river or hydro wheels,
connection to a standpost/kiosk and tap, to a borehole capacity of wattage may be low (100 to 1000 kW
with tank, pipe and tap. Many were found in peri- depending upon river head) but service is constant
urban or unplanned settlements with unclear tenure. except during seasonal river lows or flooding periods.
Inappropriate planning and technical standards had led • Home based: The electricity sector equivalent to
to haphazard layout and/or the use of sub-optimal mobile water vendors is the sales or leasing business
technology. servicing home and businesses which depend on self-
• Mobile distributors Across all countries studied, generation units. These are often individual high speed
water tankers in use by SPSPs typically had a holding diesel generators, or simple photovoltaic (solar panel)
capacity of nine cubic meters. Many had been systems.
purchased second-hand and may have transported
other goods in the past.
4.3 Staffing
Most SPSPs have flat structures with less than two layers between management and the
client. Many owner/managers know their clients and are therefore considered more
responsive by consumers. Most SPSPs reviwed in the literature had fewer than 50
employees— the majority of the reports for which employment patterns were detailed
indicated that there were fewer than 10 employees (see Table 7). However, despite their
small scale, SPSPs can play an important role in job creation. Data on water-supply
vending activity in five cities (Port-au-Prince in Haiti, Dakar in Senegal, Nouakchott in
Mauritania, Kayes in Mali and Bobo Diaulasso in Burkina Faso), indicates that the
number of people employed in vending activities represents two to four per thousand
people, or 1 to 3 percent of regular jobs in those cities [Water and Sanitation Program,
2000].
Table 7. Typical Staffing Profile of SPSPs
Water Electricity
• The number of staff typically employed by SPSPs • Grids or networked systems: The Cambodia Rural
involved in water supply ranges from two to four Energy Enterprise survey is one of the few pieces of
employees, for PNOs serving fewer than 800 research that has sampled staffing questions for
households. The owner is typically the manager and electricity SPSPs. There, the average number of full-
either relies on family members or employs a handful time employees per SPSP was found to be three, with a
of additional staff on a full- or part-time basis to assist similar number working on a part-time basis.
with specialized tasks. For systems with under 100 • Dealers of home-based systems typically had two
customers, staff-to-connection ratios are not a useful or three employees, with a high school degree or less,
measure of efficiency. one operations manager who is often also the owner, a
• Point sources (kiosks) were often operated by a technical personal and sometimes a person responsible
single individual, perhaps supported by family for bill collection and relationships with the clients. An
members. additional two to three people work on a part-time
• Staff reported for mobile distributors shows a basis often to support in bill collection or helping with
consistent pattern of tankers staffing each truck with a maintenance or the expansion of the system.
driver and assistant.
• For small systems,
22
4.4 Customer Service and Marketing
As with all private sector operators, customer service and marketing play an important
role in the operations of SPSPs (see Table 8). The literature often indicates a preference
among consumers for SPSP services, which they perceived (at the time of study) to be
more accessible and reliable (delivered water on demand) than the formal utility, even
when more expensive. As their services are tailored to specific niche markets, SPSPs are
therefore more responsive to customer demand. They also offer terms that are more
appropriate to their customers. Many do not require proof of legal residence, such as title
deeds or rental agreements, in order to provide services and some offer credit facilities
and flexible payment terms for connections and monthly tariffs. As most SPSPs operate
on a small scale and in peri-urban rural and remote locations where people tend to know
each other, customer service and relations are a priority and many business transactions
take place on a trust basis, with credit arrangements being provided to some clients.
Table 8. Customer Service and Marketing Arrangements for SPSPs
Water Electricity
• PNOs’ billing and collection practices are often • Grid or Networked systems: Some SPSPs sell
similar to those of other utilities: monthly accounts on electricity on a metered basis directly to customers and
the basis of fixed charges or meter readings. However charge customers on a monthly or daily basis; others
many small PNOs offer personalized services, tailoring charge on the basis of number of light bulbs.
payment schedules to individual requirements or • Home Based Systems: Maintaining good customer
extending credit facilities. These specialized relations is particularly important where credit or
arrangements also cover other costs such as connection leasing arrangements are offered and prompt after-sale
or membership fees, which may be paid over extended service is essential for ensuring that monthly lease fees
periods of up to 24 months. are paid.
• Most point source systems and mobile
distributors charge on a volumetric basis at the point
of sale— per jerrican, tanker load or storage container.
The literature also revealed a wide range of payment
mechanisms including weekly and monthly billing
depending on customer preference.
4.5 Financing
Investment requirements vary widely depending on the nature and extent of the system
installed, but access to affordable financing was a constraint for most SPSPs surveyed
(see Table 9). The majority tap a combination of three sources: their own earnings and
savings, loans from friends and family, and money borrowed from formal and informal
lenders. Informal money lenders appear to be a key source of financing, even though
monthly interest rates are often as high as 5 percent per month. Electricity SPSPs appear
to have greater access to commercial sources such as micro-finance institutions and
commercial and development banks— non-profit or community based SPSPs are often
eligible for grant funding provided by NGOs and international donors.
23
Table 9. Typical Financing Requirements of SPSPs
Water Electricity
• Total establishment costs for PNOs range from • SPSP investment requirements ranged from
US$100 per connection to US$300 per connection, US$1,000 to a few million dollars. For larger
depending upon ease of access to raw water, ability to investments, commercial lenders’ loan terms are often
pay of customer base, degrees of competition from difficult to meet: monthly interest rates can range from
other network providers and other sources of water, 1 percent to 3 percent, for a period of a year to two
dispersion of households being targeted, cost of capital years. Non-commercial lenders may charge 5 percent
and duration of borrowing tenors, and pumping and per month interest rates.
storage investment needs. These costs may be • Financing instruments include: co-financing grants,
recovered through membership fees, upfront output-based subsidies, soft loans, guarantees for debt
connection charges, connection costs spread out over financing, subsidies, and equity contributions from
an agreed payment period or may be folded into tariffs. different sources (beneficiaries, investors, etc). For
• Point sources (kiosks) Investment requirements for user-based systems, contributions to capital investment
point source networks also vary. This cost, which may also be made in the form of cash, labor or local
ranges from US$ 100 to US$ 2,000, is primarily materials.
determined by distance to the source, and for
independent systems could also include the cost of
developing a water source.
• Mobile distributors: The average investment cost
for a second-hand water tanker is US$10,000-15,000,
while new ones cost more.
4.6 Pricing, Sales and Earnings

Data on pricing, sales and earnings was not provided consistently and information was
generally limited to prices of goods (e.g. solar panels) and water and electricity services
(see Table 10). More information on prices was available for water supply than for
electricity (water data from 93 points of reference in 47 countries was collected and
analyzed, as presented in Chart 2 below) Data on profits was scarce, and the reliability of
this, particularly for informal SPSPs, was difficult to ascertain. The most accurate
information on sales was available from tankers and kiosks as it was easier to track sales
for these over a given period through observation.
24
Table 10. Pricing, Sales and Earnings of SPSPs
Water Electricity
• Across the various types of SPSPs, average prices • Electricity SPSPs offer several alternative products,
were fairly consistent across countries although the each with a different pricing strategy.
range of prices charged varied widely— determined by • Grids or networked systems Electricity from a
local conditions. mini-grid goes from 7cUS$/kWh, when capital costs
• PNO’s unit prices ($0.17/m3 to $0.86/m3) compare are co-financed through grants, to cUS$92/kWh for
favorably with utility prices ($0.02/m3 to $0.79/m3). full commercial operations. Electricity sold per
The prices offered by private piped networks are on appliance ranges from S$5 to US$15 per month
average 1.5 times those of public utilities, despite depending on the number and kind of appliances. In
higher levels of public subsidies provided to public some communities where the primary use is domestic,
utilities. a flat rate per month is applied.
• Mobile distributors: unit prices ranged from • Individual home-based systems such as solar
$0.17/m3 to $11.00/ m3 for vendor-carters, within the panels range from US$200 to US$500 for sufficient
category of mobile distributors (MDs). The findings electricity for a few light points up to a mixture of a
support observations in the literature that water from a small television, radio and several lights or other
mobile distributor may cost as much as 10 times that appliances.
from a piped supply12.
This following section analyses unit prices, price differentials and connection charges13.
4.6.1. Unit Price Analysis

The unit price of water per cubic meter was analyzed based on data from 47 countries and
93 locations according to the typology presented earlier in this report. The analysis
showed wide variation in the prices offered by the type of small scale private service
provider (SPSP) at global level. Unit prices charged by PNOs ($0.17/m3 to $0.86/ m3)
were notably similar to those of formal utilities ($0.02/m3 to $0.79/ m3)— for which data
was presented as a benchmark. Despite the fact that many of the formal utilities in the 47
countries for which literature was reviewed, provide highly subsidized services, which
may not account for full costs, prices charged by PNOs did not differ greatly14.
12
As concluded by a study in Manila, Philippines, the poor pay more for water and consume less, however,
average prices/m3 reveals that SPSPs do not charge excessive prices. The poor depend more on
intermediaries, which appears to have an upward effect on prices. [190] Sohoni, Neera Kuckreja. 2003. Draft.
How effective are small-scale independent providers in serving the poor? Experience from the Philippines. Water and
Sanitation Program, Department of the Interior and Local Government, and AusAID.
13
The unit price analysis converts the rates obtained from the literature (typically per cubic meter or liter)
and converts these rates to US dollars ($) for each type of SPSPs. Price Differential analysis uses the cost
price and compares it to the selling price. And lastly, the Connection Charge is the cost the
customers/households pay to connect to the Utility or the Private Network Operator (PNO).
14
The unit price of public utility water may only be a fraction of the total cost to society of the provision of
the service since tariffs rarely cover capital costs and often fail to cover operations and maintenance.
Through budgetary operating subsidies and debt obligations, taxpayers pay the remainder. By contrast, the
tariffs of private network operators generally cover all costs, including the amortized capital investments
required to build the networks.
25
Chart 2: Price of Wate r by Type of Se rvice Provide r
$11.00
$10.00
Public Pr iv at e
$8.00
Piped Unit iz ed
$6.32
$6.00
$4.00
$3.60
Bas e d on data from 47 countrie s Av er age
and 93 locations bas e d on the
lite rature re vie w
St d. Dev iat ion
$2.00
$0.79 $0.86
$0.76
$0.34 $0.45
$0.02 $0.17
$0.00
Public Utilities Private Netw orks Point-source Vendors Tanker Trucks Carters
Mobile Distributors
Chart 2 above indicates that price of water increases as economies of scale in production
and sales decrease. Likewise, as unit size or volume of sales decrease, prices go up.
Carters, which have the smallest sales volume, charge the highest unit price per m3 of
water— as much as $11.00/ m3 or more. Thus, the ability of the service provider to
amortize capital costs as well as operating inefficiencies (such as fuel, bribes and salaries)
over larger volumes is the key to improving affordability.
On average, water from piped network operators (PNO) costs 1.5 times more than that
from a formal utility, whereas, water from a point source (PS) costs, on average, up to 4.5
times the utility and, finally, water from the mobile distributors (MD) can costs up to 12
times more than the utility. Taking into account the role of local conditions in
establishing prices, this information provides a useful baseline. Further study of factors
influencing SPSP prices by geographic location and understanding how these factors
contribute towards such pricing is necessary.
The range of prices by geographic location, as seen in the Chart 3 below, also confirms
that local conditions play a key role in determining prices. Factors like: distance from the
source, seasonal fluctuations in water availability, economic conditions, physical terrain,
26
and other such extraneous factors may significantly contribute to the final price/m3 at the
local level. Evidence, suggests that presence of Private Network Operators (PNOs) in
Africa (AFR) and South Asia SAR) regions to be limited, as data was not available or
cases were not documented. Active presence of PNOs was found in East Asia and Pacific
(EAP), and Latin American and Caribbean (LAC) regions. Point Sources (PS) were less
prevalent in Latin American and Caribbean (LAC) and East Asia and Pacific (EAP).
Mobile Distributors (MDs) were prevalent in all regions which displayed SPSP presence.
Chart 3: Average Price of Different Service Provider Based on Regions
$5.00
$4.50
$4.00
$3.50 AFR
US$ per Cubic Meter
$3.00 EAP
$2.50
ECA
LAC
$2.00
SAR
$1.50
MENA
$1.00
$0.50
$-
Utility PNOs PSs Vendors - Vendors -

Tankers Carters
Mobile Distributors
It is interesting to note, that the lowest per cubic meter prices for all categories of
providers were observed in East Asia Pacific (EAP) region. PNOs were at $ 0.37/m3, PSs
at $ 1.02/m3, and MDs at $ 2.18/m3, these values were also lower than the overall average
seen in Chart 3 above. Price is determined by the market, the number of actor involved,
the competition in the sector that keeps prices at the lower level and SPSPs outreach.
This analysis provides insight into the trends of price variations globally and regionally
for different small-scale private service providers (SPSPs). Furthermore, it provides a
benchmark to think about a particular provision based on region and its prevalence. This
analysis also lends toward the need to think about the extraneous factors
globally/regionally that contribute toward escalating and de-escalating the price per cubic
meter.
27
5. CONCLUSIONS
The literature illustrates the extent and nature of small-scale private service provision of
water supply and electricity services, providing rich examples that demonstrate the
complexity and diversity of SPSPs, but also highlighting the limited extent of information on
SPSPs – thus making it difficult to draw broad conclusions on SPSPs. Further analytical
study is required to deepen current knowledge of SPSPs and to determine how best to go
about the development of the water supply and electricity sectors in those countries in which
SPSPs currently play an important role and are expected to continue to do so for some time to
come. Where it is determined that SPSP services are essential to expanding service coverage
to unserved communities, governments should strive to adapt and improve sector norms to
accommodate them. However, as sector reforms take effect and the option of extending
formal (public utility) services to all consumers at more affordable rates becomes possible,
governments will need to work with SPSPs to develop an exit strategy that takes into
consideration lost opportunity (investments and earnings) to SPSPs.
28
Annex 1, page 1
29
Annex 1, page 2
30
Annex 2. Coverage by water supply SPSPs, as reported in literature
Regions and Locations Population / Households served (%) Reference
Africa
Benin, Cotonou 69 [13]
Burkina Faso, Bobo Diaulasso 33 [148]
Niangologo 68 [148]
Ouagadougou 49 [223]
Ivory Coast, Abidjan 35 [223]
Boundiali 50 [119]
Ghana, Kumasi 32 [81]
Guinea, Conakry 66 [13]
Kenya, Nairobi 60 [223]
Mandera 90 [119]
Ukunda 45 [81]
Mali, Kayes 69 [148]
Bamako 63 [21]
Mauritania, Nouakchott 51 [13]
Niger, Guidan Rouondji 40 [119]
Nigeria, Onitsha 95 [81]
Ibi 40 [119]
Dankida 15 [119]
Senegal, Dakar 21 [148]
Diourbel 90 [119]
Sudan, Khartoum 80 [81]
Somalia, Ali Matan 10 [119]
Tanzania, Dar es Salaam 56 [223]
Newala 25 [81]
Uganda, Kampala 30 [223]
Kasangati 25 [81]
Latin America & Caribbean
Argentina, Cordoba 15 - 20 [2]
Bolivia, Santa Cruz 100 [2]
Colombia, Barranquilla 20 - 25 [2]
Guatemala, Guatemala 32 [2]
Haiti, Port-au-Prince 70 [76]
Honduras, Tegucigalpa 30 [65]
Paraguay, Asuncion 30 [2]
Peru, Lima 26 - 30 [2]
East Asia and Pacific
Cambodia, Ky Cham 50 [119]
Indonesia, Jakarta 44 [25]
Surabaya 27 [ 119]
Philippines, Manila 30 [89]
Cebu 36 [25]
Ormoc 10 [119]
Thailand, Sawee 10 [119]
Vietnam, Ho Chi Minh 19 [25]
South Asia
Mongolia, Ulaanbaatar 5 [25]
Nepal, Kathmadu 5-7 [25 - 346]
Pakistan, Karachi 40 - 50 [19]
India , Delhi 6 - 47 [346 - 3]
Bangladesh, Dhaka 14 [25]
31
Annex 3. Number Of Customers Identified in Literature as Served
by Water SPSPs
As Reported in Literature Reviewed for all Regions

(By location for all types of SPSPs)
Number of
Number of
Country City Households Served by Reference
Households
SPSPs
1 Argentina Cordoba 220,000 38,200 [2]
2 Benin Cotonou 130,000 60,000 [217]
3 Bolivia Santa Cruz 188,000 100,000 [2]
4 Colombia Urban N/A 197,000 [2]
5 Ghana Accra 171,800 125,000 [215]
6 Guatemala Guatemala 200,000 78,500 [2]
7 Haiti Port-au-Prince 198,000 60,000 [76]
8 Honduras Tegucigalpa 107,800 16,000 [75]
9 Indonesia Jakarta 1,660,000 1,280,000 [83]
10 Sudan Khartoum 260,000 60,000 [187]
11 Mauritania Nouakchott N/A 20,000 [217]
12 Paraguay Asuncion 109,200 50,000 [2]
13 Peru Lima 1,120,000 360,000 [2]
14 Philippines Manila 1,600,000 625,000 [33]
15 Tanzania Dar es Salaam 260,000 180,000 [224]
Total Number Reported 3,249,700
City population is divided by 5 to obtain number of households
32
Annex 4. Number Of Customers Identified in Literature as Served
by Electricity SPSPs
Worldwide estimate of SPSPs and number of clients served

Country Number of Average Number of Total households SPSPs as part of Significance on electricity
SPSPs clients per clients electrified total electrification access in country
SPSP
[-] [-] million million % high/medium/small
SOUTH ASIA
Bangladesh 67 44,776 3.00 5.3 56% high
Nepal 250 250 0.06 0.7 9% medium
Sri Lanka 200 400 0.08 2.4 3% medium
India 1,800 350 0.63 87.4 1% small
Pakistan 20 300 0.01 14.6 0% small
Sub total 2,337 9,215 3.78 110.4 3%
EAST ASIA/CHINA
Philippines 119 44,538 5.30 13.2 40% high
Cambodia 600 200 0.12 0.4 32% high
Laos 125 200 0.03 0.2 13% medium
Indonesia 2,000 200 0.40 22.5 2% small
China 1,000 300 0.30 249.0 0% small
Sub total 3,844 9,088 6.15 285.3 2%
AFRICA
Kenya 20 5,000 0.10 0.5 21% high
Mali 100 300 0.03 0.2 15% high
Somalia 100 200 0.02 0.2 12% high
Mozambique 10 1,000 0.01 0.3 4% medium
Ethiopia 100 200 0.02 0.6 3% medium
Uganda 5 500 0.00 0.2 1% medium
Zimbabwe 30 300 0.01 1.0 1% small
Cote d'Ivoire 3 10 0.00 1.6 0% small
Ghana 3 10 0.00 1.7 0% small
Senegal 3 10 0.00 0.6 0% small
South Africa 10 1,000 0.01 5.7 0% small
Tanzania 5 300 0.00 0.7 0% small
Sub total 389 736 0.20 13.2 2%
MIDDLE EAST/NORTH AFRICA

Yemen 300 200 0.06 1.5 4% medium
Morocco 100 200 0.02 4.1 0% small
Sub total 400 200 0.08 5.6 1%
LATIN AMERICA
Bolivia 80 300 0.02 1.0 2% medium
Nicaragua 10 1,000 0.01 0.5 2% medium
Dominican Rep 15 1,000 0.02 1.1 1% small
Honduras 10 1,000 0.01 0.7 1% small
Peru 35 1,000 0.04 3.8 1% small
Argentina 10 1,000 0.01 7.0 0% small
Brazil 100 300 0.03 34.2 0% small
Guatamala 10 500 0.01 1.5 0% small
Sub total 270 763 0.14 49.9 0%
ECA - - - -
Total 7,240 10.35 464.3 2%

Note: countries listed have been selected after literature review - list might change after field surveys
33
Annex 5. Page 1: Typology of Water Supply SPSPs
Categories and Subcategories
1. Private Piped Network Operators (PNOs)
1.1 Independent networks 1.2 Dependent networks
1.1.1 Private for profit piped network operators that 1.2.1 Private for profit piped
develop their own water sources (wells or boreholes), and network operators in partnership (or
serve households (and other users) by means of small under contractual arrangement) with
networks of pipes with house connections. Includes water utilities. Includes sub-
registered / licensed operators in Guatemala City [136]; concessions bulk water purchases in
and unregistered / unlicensed operators in Asuncion, Marinilla, Colombia [4] Manila,
Paraguay [2]; Kampala, Uganda [217]; and Cebu City, Philippines [12], and Banteay
Philippines [346]. Meanchey, Cambodia [181].
1.1.2 Cooperative-built, owned and managed for profit 1.2.2 Neighborhood or community
piped networks serving households, regulated / licensed, not-for-profit piped network
with independent water sources, in Santa Cruz, Bolivia operators in partnership (or under
[135], and Santo Tomas, Philippines [12]. contractual arrangement) with water
utilities. Includes concessionaires of
small systems and bulk water
1.1.3 Private land and housing developers and purchases from utility in Manila,
homeowners associations operating their own private for Philippines [12];
profit piped networks serving households with
independent sources of water in Cordoba, Argentina [133],
Guatemala City [136]; and Manila, Philippines [24].
1.1.4 Water user associations (WUAs), water committees,

water boards, or community-based not-for-profit systems
managing piped networks, unregulated, with independent
water source. These include self-investment and shared
investment in the case of donor-supported systems in rural
areas of El Salvador [233], and Itagua, Paraguay [4].
1.1.5 Small-scale community owned and operated

(multisector) irrigation systems that also supply domestic
water in rural areas in Guatemala [138].
34
Annex 5 page 2: Typology of SPSPs
Categories and subcategories (continued)
2. Private Point Sources (Kiosks)
2.1 Independent Kiosks 2.2 Dependent Kiosks
2.1.1 Micro-enterprise, neighborhood or 2.2.1 Private and neighborhood based

cooperative associations who develop and associations who develop and operate a water
operate their own water points for-profit, in kiosk (or tap) via network extensions, licensed
Kampala, Uganda [217] and Gitaru, Kenya or unlicensed and purchase in bulk (or with
[98]. household tariff) from utility in Nairobi
(Kibera), Kenya [217- 16].
2.1.2 Private owner-operated and for-profit 2.2.2 Private or community developed and
baths with independent source of water in operated public baths that use utility/municipal
Lima, Peru [65]. water sources. Includes franchisers of public
bathing facilities in Delhi, India [205].
2.1.3 Private well or borehole owner-operators,

that sell bulk water to public or private mobile 2.3 Dependent Resellers.
vendors in Lima, Peru [134], and Karachi,
Pakistan [19] (where well, pump and tank
systems are called “hydrants”).
Residential and institutional for-profit resellers

(through garden hose or garden faucet).
Includes individual vending of utility water
from domestic faucet/tap, elevated tank or
cistern in Port-au-Prince, Haiti [76], Jakarta
Indonesia [83]; Abidjan, Ivory Coast [217]; and
Cartagena, Colombia [107].
Note: Cases referenced are for illustration purposes only. They do not represent the universe of these types
of providers. Utility owned and built kiosks / standpipes, such as those in Dakar, Senegal [11] and Burkina
Faso [217] are not included by definition of SPSPs.
35
Annex 5 page 3: Typology of SPSPs
Categories and subcategories (continued)
3. Private Mobile Distributors (PMDs)
3.1 Independent Tanker Trucks 3.3 Dependent Tanker Trucks
Private for-profit and independent truckers that 3.2.1 For-profit private trucks that buy water in bulk
purchase water from private wells or unimproved / from utilities or government / municipal sources.
untreated sources (springs, rivers, and lakes). These are for-profit, registered / licensed / regulated
Includes licensed/registered and non- tank trucks that distribute water to public utility
licensed/registered tanker-trucks of up to 9m3 water storage tanks, communal cisterns, or
capacity, trucks carrying several 55 gallon barrels individual households and institutions in Chennai,
and other load-bearing vehicles. Tank trucks may India [126], and Teshie, Ghana [118].
distribute water to public utility water storage tanks,
communal cisterns, individual households, or
institutions in Lima, Peru [134], and Kathmandu,
Nepal [183]
3.2 Independent Carters 3.4 Dependent Carters
3.2.1 Carters and other for-profit street vendors and 3.4.1 For-profit carters, street vendors and other
water carriers who obtain water from wells and water carriers who purchase water from tankers
boreholes, and unimproved / untreated sources and/or kiosks and deliver water by the can (typically
(springs, rivers, and lakes) and deliver water by the 20 liters) via non-mechanized means. These
can via non-mechanized means to households in operators may or may not be the owner of the
Greater Khartoum and Port Sudan, Sudan [187]; and vehicle/equipment used to distribute water, many
Nairobi, Mombasa and Kakamega [154 – 182]. vendors rent carts on a daily basis in Dar es Salaam,
Tanzania [224, 217], Port-au-Prince, Haiti [76], and
3.2.2 Bottlers and vendors of purified/bottled water Dakar, Senegal [11].
selling UV purified river water in Manila,
Philippines [190], Shanghai, China [346], or
borehole water in Dhaka, Bangladesh [16]. 3.4.2 Bottlers and vendors of tap water (in plastic
bags or bottles) in Nairobi Kenya [16], and Kano,
Nigeria.
This analysis excludes not-for profit public utility-owned trucks that provide water to
neighborhoods (free of charge) drawn from utilities or government / municipal sources,
and natural sources (untreated water). Tank trucks may distribute water to public utility
storage tanks, communal cisterns, individual households or institutions in Delhi, India
[178], and Lima Peru [134]. Anecdotal evidence suggests that these “moonlight” selling
water to households without control of government authorities.
36
Annex 6: Defining Small-Scale Service Providers
As noted in the introductory section, the phrase Small-Scale Private Service Providers
(SPSPs) is one subset of a larger category of Small-scale Service Providers (SSPs), that
includes both private and public owned and/or managed small-scale systems. Given the
wide range of Small-scale Service Providers operating in the water supply and electricity
sectors, the focus of this SPSP study was limited to Type 1 and Type 2 (private –
entrepreneurs and user associations) SSPs as described below. There is some recent
evidence that SPSPs are starting to play a key role in the development and management
of Type 3 (public – local government) systems (Uganda and Paraguay). And in future,
they could play an important role in managing Type 4 (public - community ) systems,
although this may be more complex to organize until their legal status is made and their
financial records are strengthened.
Private Sector SSPs Public Sector SSPs

(SPSPs)
KEY TYPE 1: TYPE 2: TYPE 3: TYPE 4:

FEATURES Individual/ User association Local Community based
entrepreneur or self help Government scheme initiated by
establishes a water group. scheme initiated Government with
supply or Established on by government and donor support. 100
electricity service initiative of the funded by percent financing
which is managed users, but not government and externally sourced.
as a business/on a always managed donors. Managed Not managed on
commercial basis on a commercial on a commercial commercial basis
(e.g. entrepreneur – basis. (e.g. basis (e.g. small (e.g. community
aguateros) Society/self help town water based gravity
group) system).* scheme.*
Water: Piped Primary focus of Secondary focus

Network SPSP initiative of SPSP
initiative. **
Electricity:
Grid
Water : Primary focus of Secondary focus

Point Source or SPSP initiative. of SPSP
Kiosk Documented for initiative. **
water supply only
Energy: Battery
Recharging
Water: Primary focus of Secondary focus

Mobile Distributor SPSP initiative of SPSP
initiative. **
Energy: Home
based systems
* Excluded from SPSP study because of public ownership and/or extent of grant
financing. SPSPs could play a future role in developing and/or managing these systems.
37
** Sources of financing/financial management practices could not be accurately ascertained
from the literature review.
wb268448
L:\Jordan\FINAL PAPER -Phase I Report SPSPs August 2005.doc
09/12/2005 2:11:00 PM
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Small-Scale Private Service Providers

A Review of Incidence, Structure, Pricing and Operating

World Bank - Energy and Water Department

World Bank Policy Research Working Paper 3727, October 2005

1.1 Why Focus on Small-scale Private Service Providers?

• They are significant service providers in many countries, particularly in peri-

• Small-scale providers have the potential to become local private operators in

• Describes the common features of SPSPs. In particular, it discusses what being

• Proposes a common typology for describing and classifying different types of

• Compares patterns and trends in small-scale water supply and electricity

There are no standard definitions to Box 1. The Definition of Terms:

2.1 Defining the “Private” in SPSP

2.2 Scale: SPSPs as Micro, Small and Medium Enterprises (MSMEs)

 use private capital to develop their business;

2.3 Classifying SPSPs

Own source, mobile vendor Purchase from utility

The following are fuller explanations of these two key parameters.

• Relationship to Source: Independent and Dependent

Technology or system: Networks/grids, Point Sources and Mobile Distributors

Features, by Dependent Independent

ii) Point Sources

iii) Mobile Distributors

A parallel classification system was also derived for electricity SPSPs:

Features, by Dependent Independent

ii) Point Source

iii) Mobile Distributors

Table 4. Documented SPSP Activity by Region

3.1 Summary of Literature Review: Water Supply SPSPs

3.2 Summary of Literature Review: Electricity SPSPs

Table 5. Typical Organizational Forms of SPSPs

Table 8. Customer Service and Marketing Arrangements for SPSPs

4.6 Pricing, Sales and Earnings

4.6.1. Unit Price Analysis

Chart 3: Average Price of Different Service Provider Based on Regions

Utility PNOs PSs Vendors - Vendors -

As Reported in Literature Reviewed for all Regions

Worldwide estimate of SPSPs and number of clients served

MIDDLE EAST/NORTH AFRICA

Total 7,240 10.35 464.3 2%

1. Private Piped Network Operators (PNOs)

1.1 Independent networks 1.2 Dependent networks

1.1.4 Water user associations (WUAs), water committees,

1.1.5 Small-scale community owned and operated

2. Private Point Sources (Kiosks)

2.1 Independent Kiosks 2.2 Dependent Kiosks

2.1.1 Micro-enterprise, neighborhood or 2.2.1 Private and neighborhood based

2.1.3 Private well or borehole owner-operators,

Residential and institutional for-profit resellers

3. Private Mobile Distributors (PMDs)

3.1 Independent Tanker Trucks 3.3 Dependent Tanker Trucks

3.2 Independent Carters 3.4 Dependent Carters

Private Sector SSPs Public Sector SSPs

KEY TYPE 1: TYPE 2: TYPE 3: TYPE 4:

Water: Piped Primary focus of Secondary focus

Water : Primary focus of Secondary focus

Water: Primary focus of Secondary focus

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use private capital to develop their business;