NVC Text Notes
NVC Text Notes
Murphy
Paralanguage
Refers to our use of volume, tone, pitch and rate of speaking to give additional meaning or emphasis to
what is spoken. Some do not regard this aspect as non-verbal communication since it is indivisible from
the speech act. It is not difficult to see that a single statement like “Come here” may be spoken in a
number of different ways to convey different meanings depending on the speaker’s volume, tone and rate
f speaking.
The speaker’s tone and volume can convey the impatience of a command, which would give quite a
different impression than if the tone is soft and it is spoken slowly to suggest a welcome and invitation.
Inflection – Vocalics
Inflection, or modulation in the pitch of the voice, is one clear way of suggesting meaning. In English, we
raise or voices at the end of a statement to indicate that it is a question while for a simple declarative
statement this would not be appropriate. Inflection helps a speaker to place emphasis on different aspects
of a given sentence to alter its meaning. The tone or voice used when we speak or write, example
sarcasm.
Non-verbal communication is ital. to the total communicative process. So vital it is that without realizing
it, we often combine non-verbal behaviors with out verbal messages. Some communicators contend that
the non-verbal component of any message is responsible for upwards of 60% of the overall meaning of
the message. A simple exercise should demonstrate how indivisible communicative behaviors are to the
total message in any communicative act.
Substituting
One only has to observe the sing language used by the deaf to realize that movement can adequately
substitute for the spoken word. Any movement or gesture that is used to replace speech may be said to be
performing a substituting function. Such a function is very commonplace in everyday communicating.
Reinforcing
Often, the non-verbal behavior complements or accompanies the verbal utterance and in such cases it
many be said to be reinforcing the verbal.
Regulating
In the course of verbal interaction, non-verbal cues are often used to indicate that one want to speak or
that one speaker wishes the other to wait which he/she finishes making a point and so on. Where gestures
or movements are used to guide or control the manner in which communication takes place, they are said
to be performing a regulating function.
Contradicting
Where the non-verbal behavior is obviously in opposition to the verbal message, it may be said to be
contradicting the verbal. Sometimes it is the speaker’s tone of voice, which indicates a discrepancy
between the verbal message and the intended message.
Managing Impression
Refers to the ways we try to influence and control how other people view us. Since we are aware that in
the process of communication others are constantly judging us, we engage in communicative behaviors
that create a desired impression about us. It is important to impress not only by the words one uses but by
one’s dress and the objects one possesses, displays and uses.
Establish Relationship
We may infer status and relationships by the objects persons us, by their posture and also by their use of
space. Non-verbal elements can be used to establish relationships (e.g. a wedding ring.) here posture and
use of space would indicate the authority of a person.