Activity Template - Project Charter

Project Charter: Tabletop Menu Tablets
DATE: [05/21/24]
Project Summary
The project aims to introduce a digital menu and point-of-sale (POS) system that will
be guest-facing in a restaurant setting. This system will involve the deployment of fully
integrated tablets at each table, providing guests with a user-friendly interface for
placing orders. Simultaneously, the system will enhance the efficiency of the
restaurant’s ticketing process.
Project Goals
● Enhanced Guest Experience: The primary goal of implementing a digital menu
and point-of-sale system is to enhance the overall guest experience at the
restaurant. By providing guests with a user-friendly, interactive tablet system at
each table, the aim is to streamline the ordering process, increase efficiency,
and improve customer satisfaction.
● Seamless Ordering Process: The digital menu and POS system will enable
guests to browse through the menu, place orders, customize their selections,
and request service directly from their table. This seamless ordering process
aims to reduce wait times, minimize errors in order taking, and ultimately
enhance the dining experience for customers.
● Efficient Ticketing System: Another key goal of this initiative is to provide the
restaurant with a more effective ticketing system. By integrating the digital
menu and POS system with the restaurant’s backend operations, such as
inventory management and order processing, the aim is to optimize workflow
efficiency, reduce manual errors, and improve overall operational performance.
● Data Collection and Analysis: Implementing a digital menu and POS system
also presents an opportunity to collect valuable data on customer preferences,
ordering patterns, peak hours, popular menu items, etc. The goal here is to
leverage this data for business insights, such as menu optimization, targeted
marketing campaigns, and strategic decision-making to drive profitability.
● Cost Savings and Sustainability: By transitioning to a digital menu and POS

system, there may be potential cost savings in terms of reduced paper usage
for traditional menus, lower printing costs for menu updates, and improved
sustainability practices by minimizing waste. The project aims to align with eco-
friendly initiatives while also potentially reducing operational expenses in the
long run.
● Staff Productivity and Training: The implementation of a guest-facing digital

menu and POS system can also contribute to enhancing staff productivity by
streamlining order processing, reducing manual tasks like taking orders or
processing payments manually. Additionally, it can simplify training processes
for new staff members by providing them with intuitive tools that facilitate their
roles within the restaurant.
Deliverables
● 1. Digital Menu and Point-of-Sale (POS) System Implementation:
● Develop a user-friendly digital menu accessible through tablets placed at each

table.
● Integrate the digital menu with the POS system to enable seamless ordering
and payment processing.
● Ensure compatibility with existing restaurant operations and infrastructure.
● 2. Guest-Facing Features:
Design an intuitive interface for guests to browse the menu, place orders,
customize items, and request assistance.
● Implement visuals such as images and descriptions to enhance the dining
experience.
● Enable guests to split bills, apply discounts, and provide feedback directly
through the tablet system.
● 3. Seamless Ordering Experience:
Optimize the system for speed and efficiency in order processing.
● Enable real-time updates on order status and estimated wait times.
● Integrate with kitchen display systems to streamline communication between
front-of-house staff and chefs.
● 4. Effective Ticketing System for the Restaurant:
● Generate digital tickets for each order placed through the tablet system.
● Implement a centralized ticket management interface for staff to track orders,
prioritize tasks, and monitor overall performance.
● Analyze data from the ticketing system to identify trends, optimize inventory
management, and improve service quality.
● 5. Training and Support:
● Provide comprehensive training for restaurant staff on using the new system
effectively.
● Offer ongoing technical support to address any issues or questions that may
arise post-implementation.
● 6. Maintenance and Updates:
● Establish a schedule for regular maintenance checks and software updates to

ensure optimal performance of the digital menu and POS system.
● Monitor feedback from both guests and staff to identify areas for improvement
and implement necessary changes.
Scope and Exclusion
In-Scope:
●
Out-of-Scope:
●
Benefits & Costs
Benefits:
●
Costs:
●
Appendix:

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Project Charter: Tabletop Menu Tablets

● Cost Savings and Sustainability: By transitioning to a digital menu and POS

● Staff Productivity and Training: The implementation of a guest-facing digital

● 1. Digital Menu and Point-of-Sale (POS) System Implementation:

● Develop a user-friendly digital menu accessible through tablets placed at each

● Establish a schedule for regular maintenance checks and software updates to

Scope and Exclusion

Benefits & Costs

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