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Week 5 - Chapter 2: Mini Test: (75 Minutes)

The document discusses a mini test with open-ended questions about business processes, information systems, how systems serve management groups, and information systems supporting major business functions. It also includes a case study question about how collaboration and employee engagement keeps a company competitive and quality-focused, and how using Yammer changed work performance at the company.

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chauanhnguyen0310
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51 views4 pages

Week 5 - Chapter 2: Mini Test: (75 Minutes)

The document discusses a mini test with open-ended questions about business processes, information systems, how systems serve management groups, and information systems supporting major business functions. It also includes a case study question about how collaboration and employee engagement keeps a company competitive and quality-focused, and how using Yammer changed work performance at the company.

Uploaded by

chauanhnguyen0310
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Week 5 – Chapter 2: Mini Test

(75 minutes)
Open-ended questions (10 points, 2 points each)

1. What are business processes? How are they related to information systems?
A business process is a logically related set of activities that defines
how specific business tasks are performed, and it represents a
unique way in which an organization coordinates work, information,
and knowledge. Managers need to pay attention to business
processes because they determine how well the organization can
execute its business, and they may be a source of strategic
advantage. There are business processes specific to each of the
major business functions, but many business processes are cross-
functional. Information systems automate parts of business
processes, and they can help organizations redesign and streamline
thee processes.
2. How do systems serve the different management groups in a business, and
how do systems that link the enterprise improve organizational performance?
Systems serving operational management are transaction processing
systems (TPS), such as payroll or order processing, that track the flow
of the daily routine transactions necessary to conduct business.
Management information systems (MIS) produce reports serving
middle management by condensing information from TPS, and these
are not highly analytical. Decision-support systems (DSS) support
management decisions that are unique and rapidly changing using
advanced analytical models. All of these types of systems provide
business intelligence that helps managers and enterprise employees
make more informed decisions. These systems for business
intelligence serve multiple levels of management, and include
executive support systems (ESS) for senior management that provide
data in the form of graphs, charts, and dashboards delivered via
portals using many sources of internal and external information.
Enterprise applications are designed to coordinate multiple functions
and business processes. Enterprise systems integrate the key internal
business processes of a firm into a single software system to improve
coordination and decision making. Supply chain management
systems help the firm manage its relationship with suppliers to
optimize the planning, sourcing, manufacturing, and delivery of
products and services. Customer relationship management (CRM)
systems coordinate the business processes surrounding the firm’s
customers. Knowledge management systems enable firms to
optimize the creation, sharing, and distribution of knowledge.
Intranets and extranets are private corporate networks based on
Internet technology that assemble information from disparate
systems. Extranets make portions of private corporate intranets
available to outsiders.

3. Describe the information systems supporting the major business functions:


sales and marketing, manufacturing and production, finance and accounting, and
human resources?

- At each level of the organization information systems support the major functional areas of the
business. Sales and marketing systems help the firm identify customers for the firm’s products or
services, develop products and services to meet customers’ needs, promote the products and services,
sell the products and services, and provide ongoing customer support. Manufacturing and production
systems deal with the planning, development, and production of products and services, and controlling
the flow of production. Finance and accounting systems keep track of the firm’s financial assets and
fund flows. Human resources systems maintain employee records; track employee skills, job
performance, and training; and support planning for employee compensation and career development.

Please read case study “Enterprise Social Networking Helps Sanofi


Pasteur Innovate and Improve Quality” and answer the following
questions:

4. How are collaboration and employee engagement keeping Sanofi Pasteur


competitive and quality-conscious?

Collaboration and employee engagement are the linchpins of Sanofi


Pasteur's competitive edge and unwavering commitment to quality.
Through platforms like Yammer, a culture of innovation thrives,
encouraging idea-sharing, cross-border collaboration, and employee-driven
improvement initiatives. This culture continuously enhances processes and
products, keeping the company at the forefrontof the pharmaceutical and
vaccine industry. Efficient global communication ensures consistent
application of best practices worldwide. Employee-led networks foster a
collegial atmosphere, enabling individuals to suggest improvements and
collaborate across hierarchies. This cross-departmental collaboration
provides invaluable insights for process redesign, enhancing both quality
and cost-effectiveness. In sum, collaboration and employee engagement
empower Sanofi Pasteur to maintain competitiveness while fulfilling its
mission of improving global health through vaccines and quality-driven
processes.

5. How did using Yammer change the way work was performed at Sanofi
Pasteur?

Sanofi Pasteur realized that Yammer could have unmistakable advantages


that can help their corporate strategy. At the point when they originally
found Yammer eight years prior, they had no clue it would bloom into the
biggest gathering of its sort in the organization, or that it would proceed to
rouse their employees' present work utilizing informal communities to
publicly support change at the organization. By supporting the development
of interior activists with a "quality mentality," and associating them through
an enormous Yammer bunch devoted to sharing accepted procedures has
encouraged them to work enthusiastically and in a better way.
SanofiPasteur took a definitive push toward improving the nature of
employees' assembling measures. The outcome was an overflowing of
advancement, for example, an administrator saved more than €100,000 (US
$105,000) by changing the way a specific material was dealt with in the
creation cycle, or a shop floor supervisor who has made an approach to
engage shop floor administrators around key mainstays of the creation. He
has decreased human errors by 91 % along these lines by using yammer.
These are the sort of arrangements that stream on Yammer. They are shared
by their pleased creators, perceived by companions and the executives, and
imitated on different destinations. They rouse more thoughts and make an
energetic culture of progress. Yammer likewise addresses the altogether
different working real factors of every one of their representatives at Sanofi
Pasteur, from those on the shop floor to each level of hierarchy upto
director and partner in the organization. For representatives without
admittance to an organization PC, the versatile idea of Yammer permits
them to take advantage of their cell phone. Sharingpictures is simple and
instinctive, rejuvenating individuals' discussions and adding them to the
conversations. The truth of a worldwide undertaking like our own is
likewise upheld by Yammer, as it gives multilingual interpreters that
eliminate topographical hindrances to empower a worldwide discussion.

------------------------------------

P/S: Please submit the Answer Sheet in Word format with file name is your full
name and student ID (e.g. Tran Van An – 12345678)

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