Tender Document HQ202400003201

Signer: JAYAMADHURI SHEELAKUMARI
Thu May 09 14:05:42 IST 2024

GOVERNMENT OF INDIA
DEPARTMENT OF SPACE
ISRO HEADQUARTERS (ISRO HQ)
BANGALORE
Tender for Enterprise Class Premium Secure CDN Service for

ISRO/DOS for Three Years
Bids to be submitted online
Tender No.: ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 dated 09-05-2024
Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 1 of 45

A. Tender Details
Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201
Tender Date : 09-05-2024
Tender Classification: GOODS
Purchase Entity : ISRO HQ PURCHASE
Centre : ISRO HEADQUARTERS (ISRO HQ)
Enterprise Class Premium Secure CDN Service for ISRO/DOS for Three Years
Enterprise Class Premium Secure CDN Service for ISRO/DOS for Three Years
A.1 Tender Schedule
Bid Submission Start Date : 09-05-2024 14:15
Bid Clarification Due Date : 14-05-2024 13:57
Bid Submission Due Date : 27-05-2024 11:00
Bid Opening Date : 27-05-2024 11:05
Price Bid Opening Date : 31-05-2024 13:58

B. Tender Attachments
NA
Instructions To Vendors
1. Tender terms & conditions -Form B
1. General Terms
2. ISROHQ invites offers through e-tender portal https://eproc.isro.gov.in for the supply of following
items.
3. Only online tenders will be accepted. No manual/Postal/e-mail/Fax Offers will be entertained.
4. No Tender Fees Applicable.
5. Taxes and/or other duties/levies legally leviable and intended to be claimed should be distinctly
shown separately in the bid.
6. As a Government of India Department, this office is exempted from payment of Octroi and similar
local levies. Tenderers shall ensure that necessary Exemption Certificates are obtained by them from
the Purchase Officer concerned to avoid any payment of such levies.
7. Your quotation should be valid for 90 days from the date of opening of the tender.
8. Prices are required to be quoted according to the units indicated in tender. When quotations are
given in terms of units other than those specified in the tender form, relationship between the two sets
of units must be furnished.
9. Preference will be given to those tenders offering supplies from ready stocks and on the basis of
FOR destination/delivery at site.
10. All available technical literature, catalogues and other data in support of the specifications and
details of the items should be furnished along with the offer.
11. Samples, if called for, should be submitted free of all charges by the tenderer and the Purchaser
shall not be responsible for any loss or damage thereof due to any reason whatsoever. In the event of
non acceptance of tender, the tenderer will have to remove the samples at his own expense.

12. Approximate net and gross weight of the items offered shall be indicated in your offer. If
dimensional details are available the same should also be indicated in your offer.
13. Specifications: Stores offered should strictly confirm to our specifications. Deviations, if any, should
be clearly indicated by the tenderer in his quotation. The tenderer should also indicate the Make/Type
number of the stores offered and provide catalogues, technical literature and samples, wherever
necessary, along with the quotations. Test Certificates, wherever necessary, should be forwarded
along with supplies. Wherever options have been called for in our specifications, the tenderer should
address all such options. Wherever specifically mentioned by us, the tenderer could suggest changes
to specifications with appropriate response for the same.
14. The purchaser shall be under no obligation to accept the lowest or any tender and reserves the
right of acceptance of the whole or any part of the tender or portions of the quantity offered and the
tenderers shall supply the same at the rates quoted.
15. All amounts shall be indicated both in words as well as in figures. Where there is difference
between amount quoted in words and figures, amount quoted in words shall prevail.
16. The tenderer should supply along with his tender, the name of his bankers as well as the latest
Income-Tax clearance certificate duly countersigned by the Income-Tax Officer of the Circle concerned
under the seal of his office, if required by the Purchaser.
17. The Purchaser reserves the right to place order on the successful tenderer for additional quantity
up to 25% of the quantity offered by them at the rates quoted.
18. The authority of the person signing the tender, if called for, should be produced.
19. Strict Compliance to our Commercial Terms and Conditions will have to be followed by the
Vendor(s) or otherwise, your offer will be rejected.
20. Please peruse Tender Conditions properly while submitting the Quotation.
21. TERMS & CONDITIONS OF TENDER
22. The term Purchaser shall mean the President of India or his successors or assigns.
23. The term Contractor shall mean, the person, firm or company with whom or with which the order for
the supply of stores is placed and shall be deemed to include the Contractor's successors,
representative, heirs, executors and administrators unless excluded by the Contract.

24. The term Stores shall mean what the Contractor agrees to supply under the Contract as specified
in the Purchase Order including erection of plants & machinery and subsequent testing, should such a
condition is included in the Purchase Order.
25. The term Purchase Order shall mean the communication signed on behalf of the Purchaser by an
Officer duly authorised intimating the acceptance on behalf of the Purchaser on the terms and
conditions mentioned or referred to in the said communication accepting the tender or offer of the
Contractor for supply of stores or plant, machinery or equipment or part thereof.
26. If, in the opinion of the purchaser, all or any of the stores do not meet the performance or quality
requirements specified in the Purchase Order, they may be either rejected or accepted at a price to be
fixed by the purchaser and his decision as to rejection and the prices to be fixed shall be final and
binding on the Contractor.
27. TDS at the rate of 2 per cent on GST shall be effected from Bill on supply of Goods or Services.
28. GST/or Other Duties/Levies where leviable and intended to be claimed should be distinctly shown
separately in the Tender.
29. For the Procurement/providing of Services, the Tenderer[s] are requested to quote the correct
percentage of GST.
30. Micro and Small Enterprises [MSEs]:
31. In order to avail the benefits extended by Government of India to the Micro and Small Enterprises
[MSEs] in respect of Goods and Services as per provision of the policy, MSEs registered with District
Industries Centre [DIC] or Khadi and Village Industries Commission [KVIC] or Khadi and Village
Industries Board [KVIB] or Coir Board or National Small Industries Commission [NSIC] or Directorate of
Handicrafts and Handlooms or Udyog Registeration Portal, or any other Body specified by Ministry of
MSME have to submit a copy of Valid Certificate with self-attestation along with the Technocommercial
bid. No Certificate claiming exemption will be entertained after Tender
32. MSEs are entitled for [i] issue of Tender documents Free of Cost [ii] Exemption of Earnest Money
Deposit [EMD]. However, Performance Security is mandatory for Goods and Services.
33. If the Tenderer[s] is/are SC/ST/Woman entrepreneur owned MSEs, specific mention for the same
should be there in the valid certificate submitted by the tenderer.
34. Tenderers claiming MSME benefit shall furnish copy of UAM No. as uploaded on CPP portal to
avail benefit.

35. Tenderers claiming MSME benefit shall furnish copy of UR No. as uploaded on CPP portal to avail
benefit.
36. The document solicited from Tenderer should be submitted online. Document has to be submitted
in PDF file(s) and attached online.
37. The Tenderers are requested to submit the Bids online at least two days prior to closing date to
avoid last minute computer network related problems. Request for the extension of the due date will
not be considered.
38. Once the offer is submitted through online mode by the Tenderer, he will not be able to
provide/submit a revised offer or make any alteration or change to the offer or any terms contained
therein.
39. Public Tender documents will also be uploaded on the ISRO website i.e. www.isro.gov.in
Interested Tenderers may download the tender documents from website and submit their offers as per
details mentioned in the Tender Notification.
40. Bid Securing Declaration: The Tenderers/Bidder have to sign a Bid Securing Declaration accepting
that if the Tenderer[s] withdraw or modify their Bids during the period of validity, or if they are awarded
the Contract and they fail to sign the Contract, or fail to submit a Security Deposit & Performance Bank
Guarantee before the deadline stipulated in the request for Bid Documents, they will be suspended for
the period of 2 years and such Tenderer[s] will not be eligible to submit Bids for Contracts with the
entity that invited the Bids.
41. Quote should be submitted in Single Part/Two Parts as specified in the Tender Enquiry.
42. All the Tenderers should regularly browse/check the e-mail/s being sent to them from
eprocurement portal for initiating appropriate action or for any updates on the Tender.
43. The Tenderer should submit along with his tender the Name of his Bankers, Account Number
etc.,mandatorily to ISROHQ.
44. Tenderers shall quote Prices in Indian Rupees Only for Indigenous Stores in the Price Template.
45. Tenderers shall submit quotations Through Online Only. The Tender shall be complete in respect
of all technical specifications, instructions, drawings, pamphlets and catalogues, as per the tender
document. Failure to furnish all information as per the requirements of the tender document and
submission of bid not substantially responsive to the tender document shall render the tender liable for
rejection. Any/All Bids by way of Fax/E-mail shall not be accepted.

46. All the bids in prescribed form enclosed with tender documents must be submitted before the time
and date fixed for the receipt of offers as set forth in the tender document. ISROHQ will not be
responsible for non-receipt of tender[s]/offer[s] due to any loss of tender documents and it shall be the
sole responsibility of the Tenderer to ensure uploading of the tender[s]/offer[s] within the time fixed and
ISROHQ will not be responsible for non-submission of tender(s)/offer(s) within the stipulated date and
time due to any software issues or Network issues or Server down. Tenderer(s) shall submit their
bid(s) well in advance to overcome last minute glitches. ISROHQ reserves the right to accept or reject
any of the tender in full or part without assigning any reasons thereof. Offers received after stipulated
time and date will be rejected.
47. If the tender opening date happens to be on an unidentified Holiday due to any reason, including
Force Majeure, tender(s) shall be opened on the next working day.
48. PRICES: Tender offering firm prices will be preferred. Where a price variation clause is insisted
upon by a tenderer, quotation with a reasonable ceiling should be submitted. Such offers should
invariably be supported by the base price taken into account at the time of tendering and also the
formula for any such variation/s.
49. SECURITY DEPOSIT:
On acceptance of the tender, the Contractor shall, at the option of the Purchaser and within the period
specified by him, deposit with him, in cash or in any other form as the Purchaser may determine,
security deposit not exceeding 3% of the value of the Contract as the Purchaser shall specify. If the
Contractor is called upon by the Purchaser to deposit, Security and the Contractor fails to provide the
security within the period specified, such failure shall constitute a breach of the Contract, and the
Purchaser shall be entitled to make other arrangements for the re-purchase of the stores Contracted at
the risk of the Contractor clause hereof and/or to recover from the Contractor, damages arising from
such cancellation.
50. GUARANTEE & REPLACEMENT:
51. The Contractor shall guarantee that the stores supplied shall comply fully with the specifications
laid down, for material, workmanship and performance.
52. For a period of twelve months after the acceptance of the stores, if any defects are discovered
therein or any defects therein found to have developed under proper use, arising from faulty stores
design or workmanship, the Contractor shall remedy such defects at his own cost provided he is called
upon to do so within a period of 14 months from the date of acceptance thereof by the purchaser who
shall state in writing in what respect the stores or any part thereof are faulty.
53. If, in the opinion of the purchaser, it becomes necessary to replace or renew any defective stores

such replacement or renewal shall be made by the Contractor free of all costs to the purchaser,
provided the notice informing the Contractor of the defect is given by the purchaser in this regard within
the said period of 14 months from the date of acceptance thereof.
54. Should the Contractor fail to rectify the defects, the purchaser shall have the right to reject or repair
or replace at the cost of the Contractor the whole or any portion of the defective stores.
55. The decision of the purchaser notwithstanding any prior approval or acceptance or inspection
thereof on behalf of the purchaser, as to whether or not the stores supplied by the Contractor are
defective or any defect has developed within the said period of 12 months or as to whether the nature
of the defects requires renewal or replacement, shall be final, conclusive and binding on the
Contractor.
56. To fulfil guarantee conditions outlined above, the Contractor shall, at the option of the purchaser,
furnish a Bank Guarantee (as prescribed by the purchaser) from a Bank approved by the purchaser for
an amount equivalent to 3% of the value of the Contract along with first shipment documents. On the
performance and completion of the Contract in all respects, the Bank Guarantee will be returned to the
Contractor without any interest.
57. All the replacement stores shall also be guaranteed for a period of 12 months from the date of
arrival of the stores at purchaser's site.
58. Even while the 12 months guarantee applies to all stores, in case where a greater period is called
for by our specifications then such a specification shall apply in such cases the period of 14 months
referred to in clause above shall be the asked for guarantee period plus two months.
59. PACKING FORWARDING & INSURANCE:
The Contractor will be held responsible for the stores being sufficiently and properly packed for
transport by rail, road, sea or air to withstand transit hazards and ensure safe arrival at the destination.
The packing and marking of packages shall be done by and at the expense of the Contractor. The
purchaser will not pay separately for transit insurance, all risks in transit being exclusively of the
Contractor and the Purchaser shall pay only for such stores as are actually received in good condition
in accordance with the Contract.
60. DESPATCH:
The Contractor is responsible for obtaining a clear receipt from the Transport Authorities specifying the
goods despatched. The consignment should be despatched with clear Railway Receipt/Lorry Receipt.
If sent in any other mode, it shall be at the risk of the Contractor. Purchaser will take no responsibility
for short deliveries or wrong supply of goods when the same are booked on 'said to contain' basis.

Purchaser shall pay for only such stores as are actually received by them in accordance with the
Contract.
61. TEST CERTIFICATE:

Wherever required, test certificates should be sent along with the despatch documents.
62. ACCEPTANCE OF STORES:
63. The stores shall be tendered by the Contractor for inspection at such places as may be specified
by the purchaser at the Contractor's own risk, expense and cost.
64. It is expressly agreed that the acceptance of the stores Contracted for, is subject to final approval
by the purchaser, whose decision shall be final.
65. If, in the opinion of the purchaser, all or any of the stores do not meet the performance or quality
requirements specified in the Purchase Order, they may be either rejected or accepted at a price to be
fixed by the purchaser and his decision as to rejection and the prices to be fixed shall be final and
binding on the Contractor.
66. If the whole or any part of the stores supplied are rejected in accordance with Clause above, the
purchaser shall be at liberty, with or without notice to the Contractor, to purchase in the open market at
the expense of the Contractor stores meeting the necessary performance and quality Contracted for in
place of those rejected, provided that either the purchase, or the agreement to purchase, from another
supplier is made within six months from the date of rejection of the stores as aforesaid.
67. REJECTED STORES:
Rejected stores will remain at destination at the Contractor's risk and responsibility. If instructions for
their disposal are not received from the Contractor within a period of 14 days from the date of receipt of
the advice of rejection, the purchaser or his representative has, at his discretion, the right to scrap or
sell or consign the rejected stores to Contractor's address at the Contractor's entire risk and expense,
freight being payable by the Contractor at actuals.
68. DELIVERY:
The time for and the date of delivery of the stores stipulated in the Purchase Order shall be deemed to
be the essence of the Contract and delivery must be completed on or before the specified dates.
(b) Should the Contractor fail to deliver the stores or any consignment thereof within the period
prescribed for such delivery, the purchaser shall be entitled at his option either

(i) to recover from the Contractor as agreed liquidated damages and not by way of penalty, a sum of
0.5% per week of the price of any stores which the Contractor has failed to deliver as aforesaid or
during which the delivery of such store may be in arrears subject to a minimum of 10%, or
(II) to purchase from elsewhere, without notice to the Contractor on the account and at the risk of the
Contractor, the stores not delivered or others of a similar description (where others exactly complying
with the particulars, are not, in the opinion of the purchaser, readily procurable, such opinion being
final) without cancelling the Contract in respect of the consignment (s) not yet due for delivery, or
(iii) to cancel the Contract or a portion thereof and if so desired to purchase or authorise the purchase
of stores not so delivered or others of a similar description (where others exactly if complying with the
particulars are not, in the opinion of the purchaser, readily procurable, such opinion final) at the risk
and cost of the Contractor. In the event of action being taken as indicated above, the Contractor shall
be liable for any loss which the purchaser may sustain on that account, provided that the re-purchase
or if there is an agreement to repurchase then such agreement is made within six months from the date
of such failure. But the Contractor shall not be entitled to any gain on such re-purchase made against
default. The manner and method of such re-purchase shall be at the discretion of the purchaser,
whose decision shall be final. It shall not be necessary for the purchaser to serve a notice of such re-
purchase on the defaulting Contractor. This right shall be without prejudice to the right of the purchaser
to recover damages for breach of Contract by the Contractor.
69. EXTENSION OF TIME:
As soon as it is apparent that the Contract dates cannot be adhered to, an application shall be sent by
the Contractor to the purchaser. If failure, on the part of the Contractor, to deliver the stores in proper
time shall have arisen from any cause which the purchaser may admit as reasonable ground for an
extension of the time(and his decision shall be final) he may allow such additional time as he considers
it to be justified by circumstances, of the case without prejudice to the purchaser's right to recover
liquidated damages under clause above thereof.
70. ERECTION OF PLANT & MACHINERY:
Wherever erection of a plant or machinery is the responsibility of the Contractor as per the terms of the
Contract and in case the Contractor fails to carry out the erection as and when called upon to do so
within the period specified by the purchaser, the purchaser shall have the right to get the erection done
through any source of his choice. In such an event, the Contractor shall be liable to bear any additional
expenditure that the purchaser is liable to incur towards erection. The Contractor shall, however, not be
entitled to any gain due to such an action by the purchaser.
71. PAYMENT:
Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 10 45

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Contractor's bill will be passed for payment only after the stores have been received, inspected and
accepted by the Purchaser.
72. MODE OF PAYMENT:
Normally payment will be made for the accepted stores within 30 days from the date of receipt of the
materials.
73. RECOVERY OF SUM DUE:
Whenever any claim for the payment of, whether liquidated or not, money arising out of or under this
Contract against the Contractor, the purchaser shall be entitled to recover such sum by appropriating in
part or whole, the security depositedby the Contractor, if a security is taken against the Contract. In the
event of the security being insufficient or if no security has been taken from the Contractor, then the
balance or the total sum recoverable as the case may be, shall be deducted from any sum then due or
which at any time thereafter may become due to the Contractor under this or any other Contract with
the purchaser. Should this sum be not sufficient to cover the full amount recoverable, the Contractor
shall pay to the purchaser on demand the remaining balance due. Similarly, if the purchaser has or
makes any claim, whether liquidated or not, against the Contractor under any other Contract with the
purchaser, the payment of all moneys payable under the Contract to the Contractor including the
security deposit shall be withheld till such claims of the purchaser are finally adjudicated upon and paid
by the Contractor.
74. INDEMNITY:
The Contractor shall warrant and be deemed to have warranted that all stores supplied against this
Contract are free and clean of infringement of any Patent, Copyright or Trademark, and shall at all
times indemnify the purchaser against all claims which may be made in respect of the stores for
infringement of any right protected by Patent Registration of design or Trade mark and shall take all
risk of accidents or damage which may cause a failure of the supply from whatever cause arising and
the entire responsibility for sufficiency of all means used by him for the fulfilment of the contact.
75. ARBITRATION:
In the event of any dispute/s difference/s or claim/s arising out of or relating to the interpretation and
application of the contract, such dispute/s or difference or claim/s shall be settled amicably by mutual
consultations of the good offices of the respective parties and recognizing their mutual interests
attempt to reach a solution satisfactory to both the parties. If such a resolution is not possible, within 30
days from the date of receipt of written notice of the existence of such dispute/s, then the unresolved
dispute/s or difference/s or claim/s shall be referred to the sole arbitrator appointed by the parties by
mutual consent in accordance with the rules and procedures of Arbitration and Conciliation Act 1996 as

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amended from time to time. The arbitration shall be conducted in Bengaluru in the Arbitration and
Conciliation Centre-Bengaluru (Domestic and International) as per its rules and regulations. The
expenses for the arbitration shall be shared equally or as may be determined by the arbitrator. The
considered and written decision of the arbitrator shall be final and binding between the parties. The
applicable language for Arbitration shall be The applicable language for Arbitration shall be English
only.
Work under the contract shall be continued by the contractor during the pendency of arbitration
proceedings, without prejudice to a final adjustment in accordance with the decision of the arbitrator
unless otherwise directed in writing by the DEPARTMENT or unless the matter is such that works
cannot be possibly continued until the decision (whether final or interim) of the Arbitrator is obtained.
76. COUNTER TERMS AND CONDITION OF SUPPLIERS:
Where counter terms and conditions printed or cyclostyled conditions have been offered by the
supplier, the same shall not be deemed to have been accepted by the Purchaser, unless specific
written acceptance thereof is obtained.
77. SECURITY FOR PURCHASE OF MATERIALS:
Successful tenderer will have to furnish in the form of a bank guarantee or any other form as called for
by the purchaser towards adequate security for the materials and properties provided by the Purchaser
for the due execution of the Contract.
78. CONTRACTOR'S DEFAULT LIABILITY:
The purchaser may upon written notice of default to the Contractor terminate the Contract in whole or
in part in circumstances detailed hereunder:
If in the judgement of the Purchaser the Contractor fails to make delivery of Stores within the time
specified in the Contract/agreement or within the period for which extension has been granted by the
Purchaser to the Contractor.
If in the judgement of the Purchaser the Contractor fails to comply with any of the other provisions of
this Contract.
79. In the event the Purchaser terminates the Contract in whole or in part as provided in Clause above
the In the event the Purchaser terminates the Contract in whole or in part as provided in Clause above
the Purchaser reserves the right to Purchase, upon such terms and in such a manner as he may deem
appropriate, stores similar to that terminated and the Contractor shall be liable to the Purchaser for any
additional costs for such similar stores and/or for liquidated damages for delay as defined in Clause

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above until such reasonable time as may be required for the final supply of stores.
80. If this Contract is terminated as provided in Clause above the Purchaser in addition to any other
rights provided in this Article, may require the Contractor to transfer title and deliver to the Purchaser
under any of the following clauses in the manner and as directed by the Purchaser a) Any completed
stores. b) Such partially completed stores, drawing, information and Contract rights (hereinafter called
manufacturing material) as the Contractor has specifically produced or acquired for the performance of
the Contract
as terminated. The Purchaser shall pay to the Contractor the Contract price for completed stores
delivered to and accepted, by the purchaser and for manufacturing material delivered and accepted.
81. In the event the Purchaser does not terminate the Contract as provided in Clause above, the
Contractor shall continue the performance of the Contract in which case he shall be liable to the
purchaser for liquidated damages for delay as set out in Clause above until the stores are accepted.
82. DELAY IN COMPLETION / LIQUIDATED DAMAGES:
If the Contractor fails to deliver the stores within the time specified in the Contract or any extension
thereof, the purchaser shall recover from the Contractor as liquidated damages a sum of one-half of
one percent (0.5 percent) of the Contract price of the undelivered stores for each calendar week of
delay.
The total liquidated damages shall not exceed ten percent (10 percent) of the Contract price of the unit
or units so delayed. Stores will be deemed to have been delivered only when all their component parts
are also delivered at respective sites. If certain components are not delivered in time, the stores will be
considered as delayed for respective sites until such time as the missing parts are delivered.
83. FORCE MAJEURE CLAUSE:
84. Neither party shall bear responsibility for the complete or partial nonperformance of any of his
obligations (except for failure to pay any sum which has become due on account of receipt of goods
under the provisions of the present Purchase Order/Contract) if the non-performance results from such
force majeure circumstances such as, but not restricted to, flood, fire, earthquake, civil commotion,
sabotage, explosion, epidemic, quarantine restriction, strike, lock-out, freight embargo, acts of the
Government either in its sovereign or Contractual capacity, hostility, acts of public enemy and
other acts of God as well as war or revolution, military operation, blockade, acts or actions of State
authorities or any other circumstance beyond the control of the parties that have arisen after the
conclusion of the present Purchase Order/Contract.
85. In such circumstances, the time stipulated for the performance of an obligation under the Purchase
Order/Contract may be proportionately extended.

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86. The party for whom it has become impossible to meet the obligation under this Contract due to
force majeure condition, will notify the other party in writing not later than twenty one days from the
date of commencement of the unforeseeable event. Unless otherwise directed by the Centre/Unit in
writing, the contractor/supplier shall continue to perform his obligations under the Purchase
Order/Contract as far as is practical and shall seek all reasonable alternative means for performance
not prevented by the force majeure event.
87. Any certificate issued by the Chamber of Commerce or any other competent authority or
organization of the respective country shall be sufficient proof of commencement and cessation of the
above circumstances.
88. PERFORMANCE BANK GUARANTEE:
Performance Bank Guarantee (PBG) is obtained as a security for fulfilment of warranty obligations by
the vendor after satisfactory execution of the Purchase Order/Contract. PBG at 3% of the value of the
Purchase Order shall be furnished by you as per our format from any of the Scheduled Banks
executed on non-judicial stamp paper of appropriate value, while claiming 100% payment. PBG shall
be valid for a period of sixty days beyond the date for completion of all the terms and conditions of the
Purchase Order/expiry date of warranty period.
89. SECURITY DEPOSIT CUM PERFORMANCE BANK GUARANTEE:
Security Deposit cum PBG for 3% of the value of the Purchase Order shall be furnished by the
contractor as per format enclosed from any of the Scheduled Banks executed on non-judicial stamp
paper of appropriate value, within 10 Days from the date of release of purchase order, Security Deposit
cum PBG shall be valid for a period of sixty days beyond the date for completion of all the terms and
conditions of the Purchase Order/expiry date of warranty period.
2. Two Part Instructions
1. Technical Bids will be opened at the scheduled due date & time. No further intimation will be sent in
this regard. The schedule for price bid opening shown is only indicative. Price bids will only be opened
in the case of parties who have been techno-commercially accepted, the details of which will be
communicated at a later stage.
2. Tenderers are advised NOT TO UPLOAD any documents revealing the price of the main
equipment, accessories, spares or AMC. They are however, requested to upload UNPRICED BIDS
(i.e. Price details masked) showing appropriate break-up of components of main equipment, individual
accessories and spares as desired.
3. This is a TWO-PART tender i.e. Techno-Commercial Bid (Part-I) and Price Bid (Part-II) shall be

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submitted separately. All technical and commercial terms and conditions shall be furnished in the
Techno-Commercial Bid while price shall be indicated only in the Price Bid. Uploading price details
anywhere else other than the price-bid shall lead to unconditional rejection of the tender. Pleasemake
note of the same
3. Specific Terms and Conditions to Tender (MII-Compliant)
1. Please quote applicable GST separately.
2. Our standard delivery term is FOR, ISRO HQ. In case any vendor offers delivery term of Ex-works,
Packing and Forwarding charges if any should be indicated separately either as a percentage of the
quoted rate or as a Lumpsum amount.
3. Our standard payment term is 100% within 30 days after receipt and acceptance of the items at our
site (after installation and commissioning in cases where installation and commissioning is required).
4. Liquidated Damages: The delivery period quoted should be realistic. The delivery period so quoted
and mentioned in the order is the essence of the order/contract. In case of delay in delivery of material
as per the delivery schedule, Liquidated Damage @ 0.5% per week or part thereof on the undelivered
portion subject to a maximum of 10% of the contract value shall be levied. Wherever, installation and
commissioning is also involved, the supply will be deemed to have been completed only when the
entire Stores is supplied, installed and accepted.
5. Performance Bank Guarantee: Wherever products offered carry warranty, the warranty should be for
one year or as per manufacturers standard warranty term. Against such cases, please confirm
submission of Performance Bank Guarantee. The Performance Bank Guarantee should be for 3% of
the order value covering the warranty period obtained from any Scheduled Bank on Rs.200/- Non
Judicial Stamp Paper and should be valid beyond 2 months from the completion of the warranty period.
Alternately vendors can request for withholding 3% payment till completion of the warranty period.
6. Security Deposit: Wherever the offer value is Rs. 5.00 Lakhs or above, the successful tenderer
should submit Security Deposit @ 3% of the order value by way of Bank Guarantee / FD Receipt. The
Bank Guarantee shall be obtained from any Scheduled Bank on Rs.200/- Non Judicial Stamp Paper
and should be valid beyond 2 months from the completion of all contractual obligations. If the
Contractor is called upon by the Purchaser to deposit, Security and the Contractor fails to provide the
security within the period specified, such failure shall constitute a breach of the Contract, and the
Purchaser shall be entitled to make other arrangements for the re-purchase of the stores Contracted at
the risk of the Contractor. In case if Security Deposit is submitted and the contractor fails to execute
the order, then the security deposit will be forfeited.
7. Note: SD, LD and PBG clauses are mandatory and offers of the vendors who have not agreed for

of
the above conditions will be excluded from the procurement process. Micro and Small Vendors are not
exempted from the submission of Security Deposit. Only Govt Departments/PSUs/PSEs can submit
Indemnity Bond instead of Bank Guarantee towards SD/PBG.
8. Please upload the Technical Details / Catalogue / Data Sheets (wherever applicable)
9. The offer should be valid for a period of minimum 90 days from the date of opening of Tender and
180 Days for PT Two Part (120 Days for Technical Bid and 60 Days for Price Bid from the date of
opening).
10. In order to avail of the benefits extended to by Govt. of India to the Micro and Small Sectors, please
submit attested copy of the valid Entrepreneur Memorandum Part-II signed by the General Manager,
District Industries Centre / Udyog Adhar / NSIC Registration Certification along with your offer.
11. If any bidder submits forged / false document along with the tender, offer of such vendors will be
summarily rejected and such bidders will be blacklisted for all future tenders.
12. Wherever samples are required to be submitted along with the quotation, offer without sample will
not be considered.
13. The other attached forms are our standard terms and conditions, which are to be complied with. If
any conflict arise between the specific terms and standard terms, then in those cases, the specific
terms will prevail over the standard terms.
14. Purchase preference to eligible vendors are applicable as per extant notifications issued by the
Government of India.
15. Foreign OEMs/Agents quoting on behalf of Foreign OEMs are not permitted to quote. High Sea
Sales Quotes not permitted. The bids shall be in INR only.
16. Definitions: A supplier or service provider, whose goods, services or works offered for procurement,
has local content: a)Equal to or more than 50% : Class-l local supplier. b)Minimum 20% but less than
50% : Class-II local supplier. c) Less than 20% : Non-local supplier.
17. Local content means the amount of value added in India (i.e. indigenous items/services added in
the offered products/services/works) be the total value of the item offered (excluding net domestic
indirect taxes) minus the value of imported content in the item (including all customs duties/IGST) as a
proportion of the total value (excluding net domestic indirect taxes), in percent. Indicate extent of
Minimum Local Content in offered product/service and location of such value additions.

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18. The Class-l & II local supplier should provide a Self Certification along with your offer in PDF format
indicating that the item offered meets the minimum local content as called for in the tender as
mentioned above and provide the % of local content along with details of the location(s) at which the
local value addition is made. In case of two part tenders, it is mandatory to indicate compliance to
MLC(minimum local content) in technical bid itself.
19. The Class-I/Class-II Local suppliers, at the time of submitting their offer, shall also indicate
percentage of local content and provide self-certification that the item (s) offered meets the local
content requirement for Class-I/Class-II Local Suppliers as the case may be. They shall also give
details of location (s) at which the local value addition is made.
20. In cases if the item(s) offered exceed Rs. 10 Crores, the Class-I/Class-II Local Suppliers shall
provide a Certificate from the statutory auditor or cost auditor of the company (in case of companies) or
from a practicing cost accountant or practicing chartered accountant (in respect of suppliers other than
companies) giving the percentage of local content.
21. False Declarations will be in breach of the Code of Integrity under Rule 175 (1) (i) (h) of the
General Financial Rules for which a bidder or its successors can be debarred for up to two years as
per Rule 151 (iii) of the General Financial Rules along with such other actions as may be permissible
under law.
22. Purchase Preference Policy:- Goods/Works which are divisible in nature (required quantity is
greater than 1 or not a package basis): i. If L1 is 'Class-1 local supplier', the order/contract for full
quantity shall be awarded to L1 bidder. ii. If L1 bid is not from a 'Class-I local supplier', 50% of the
order quantity shall be awarded to L1. Thereafter, the lowest bidder among the 'Class-I local supplier'
will be invited to match the L1 price for the remaining 50% quantity subject to the Class-I local
supplier's quoted price falling within the margin of purchase preference (i.e. 20%) and contract for that
quantity shall be awarded to such Class-I local supplier subject to matching the L1 price (inclusive of
duties, taxes and freight & insurance). iii. In case such lowest eligible 'Class-I local supplier' fails to
match the L1 price or accepts less than the offered quantity, the next higher 'Class-I local supplier'
within the margin of purchase 'preference shall be invited to match the L1 price for remaining quantity
and so on, and contract shall be awarded accordingly. In cases where none of the 'Class-I local
supplier' within the margin of purchase agree to match L1 price, in such cases 100% quantity shall be
ordered on original L1 bidder. iv. In case no offers are received from 'Class-I local supplier' or none of
the 'Class-I local supplier' falls within the margin of purchase preference of 20%, the order shall be
processed on L1 vendor. v. In case L1 bidder (not a 'Class-I local supplier') is not accepting splitting of
order on 50:50 basis, in that case the order/contract shall be awarded to such 'Class-I local supplier' for
full quantity subject to matching the L1 price. vi. Regarding MSEs (Indian vendors): a) The following
additional aspect as indicated below would be applicable for procurement which are falls under
divisible category (i.e., not applicable for indivisible category), in case of participation of MSEs in the
tendering who are also complying to the Minimum Local Content (MLC) stipulated in the tender. b) If

of
any Indian vendor satisfies the requirement of MSEs stipulation and also falls within the purchase
preference margin as called for in MSME policy (in case of matching L1 price) will be considered for
ordering 25% of tendered quantity, the balance quantity / works will be considered for distribution
amongst all bidders (including MSEs) as per the purchase preference policy. c) In case no MSEs
qualifies for purchase preference or do not match with L1 price then the total tendered quantity will be
distributed amongst all bidders as per the purchase preference policy.
23. Purchase Preference Policy:- Goods/Works which are not divisible (ie., required quantity is 1 or as
a package) and Services: a) If L1 is from a 'Class-I local supplier, the contract will be awarded to L1
bidder. b) If L1 is not from a 'Class-I local supplier', the lowest bidder among the 'Class-I local supplier'
will be invited to match the L1 price subject to local supplier's quoted price falling within the margin of
purchase preference (i.e. 20%) and the contract shall be awarded to such 'Class-I local supplier'
subject to matching the L1 price (inclusive of duties, taxes and freight & insurance). c) In case such
lowest eligible 'Class-I local supplier' fails to match the L1 price, the 'Class-I local supplier' with the next
higher bid within the margin of purchase preference shall be invited to match the L1 price and so on,
and order/contract shall be awarded accordingly. In case where none of the 'Class-I local supplier'
within the margin of purchase preference agree to match the L1 price, then the order/contract shall be
awarded to the original L1 Bidder.
4. PPP Make in India(Non- Divisible Items-Class I & II Local Suppliers Only)
1. A committee (with an external expert from a practicing cost accountant or practicing chartered
accountant, if required) constituted for independent verification shall verify the self-declarations &
auditor's / accountant's certificates on random basis, as per the requirements.
2. a) The subject item falls under Non-divisible category.

b) The offers sought only from Class-l & Class-Il local suppliers
3. Definitions: A supplier or service provider, whose goods, services or works offered for procurement,
has local content: i. Equal to or more than 50%: Class-I local supplier. ii. More than 20% but less than
50%: Class-II local supplier. iii. Less than or equal to 20%: Non-local supplier.
4. False declarations will be in breach of code of the integrity for which a bidder or its successor's will
not be eligible/debarred for purchase preference from further tenders / pending tenders for two years
along with other actions as may be applicable.
5. Foreign OEMs/Agents quoting on behalf of Foreign OEMs are not permitted to quote. High Sea
Sales Quotes not permitted. The bids shall be in INR only.
6. If any bidder submits forged / false document along with the tender, offer of such vendors will be
summarily rejected and such bidders will be blacklisted for all future tenders

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7. In case of a complaint received from any local supplier indicating a need for review / verification of
Local content of successful vendor / awarded vendor, for accepting a complaint from such complainant
(w.r.t the false declaration given by the successful vendor on the local content), a complaint fee of
Rs.2Lakhs or 1% of the locally manufactured items being procured (subject to a maximum Rs.
5Lakhs), whichever was higher, to be paid by demand draft by the complainant. In case, the complaint
is found to be incorrect, the complaint fee shall be forfeited. In case, the complaint is upheld and found
to be substantially correct, deposited fee of the complainant would be refunded without any interest.
8. In cases the quoted price is in excess of Rs.1000 Lakhs (including duties, taxes and freight &
Insurance) the 'Class-I & II local supplier shall provide a certificate from the statutory auditor or cost
auditor of the company (in the case of companies) or from a practicing cost accountant or practicing
chartered accountant (in case of suppliers other than companies) giving the percentage of local
content.
9. In line with Public Procurement (Preference to Make in India), Order 2017 & its amendments issued
by Govt. of India from time to time with a view to support the Indian industries, ISRO has implemented
"Purchase Preference Policy". The "Purchase Preference" is applicable for the "Class-I Local Supplier"
for the goods/ services/ works covered in this tender, subject to the following terms & conditions
10. 'L1' means the lowest technically accepted tender / bid / quotation (i.e. lowest landed cost including
duties, taxes and freight & Insurance).
11. 'Local content' means the amount of value added in India (i.e. indigenous items/services added in
the offered products/ services/ works) be the total value of the item offered (excluding net domestic
indirect taxes) minus the value of imported content in the item (including all customs duties/IGST) as a
proportion of the total value (excluding net domestic indirect taxes), in percent.
12. 'Margin of purchase preference' means the maximum extent to which the price quoted by the
"Class-I local supplier" above the L1 (landed cost).
13. Purchase Preference Policy:- Goods/Works which are not divisible (ie., required quantity is 1 or as
a package) and Services:
a)If L1 is from a 'Class-I local supplier, the contract will be awarded to L1 bidder.
b) If L1 is not from a 'Class-I local supplier', the lowest bidder among the 'Class-I local supplier' will be
invited to match the L1 price subject to local supplier's quoted price falling within the margin of
purchase preference (i.e. 20%) and the contract shall be awarded to such 'Class-I local supplier'
subject to matching the L1 price (inclusive of duties, taxes and freight & insurance).
c) In case such lowest eligible 'Class-I local supplier' fails to match the L1 price, the 'Class-I
local supplier' with the next higher bid within the margin of purchase preference shall be invited to
match the L1 price and so on, and order/contract shall be awarded accordingly. In case where none of

of
the 'Class-I local supplier' within the margin of purchase preference agree to match the L1 price, then
the order/contract shall be awarded to the original L1 Bidder.
14. Purchase preference to eligible vendors are applicable as per extant notifications issued by the
Government of India.
15. The 'Class-I & II local supplier' should provide a "Self Certification" along with technical offer
indicating that the item offered meets the minimum local content as called for in the tender and provide
the percentage of local content along with details of the location(s) at which the local value addition is
made. In case of two bid tenders, it is mandatory to indicate compliance to MLC(minimum Local
Content) in technical bid zone.
16. The ink-signed certificate shall be provided on vendors letter head along with the offer (in case of
online tender, copy of ink-signed certificate shall be uploaded along with your offer under concerned
tab. Original in Hard copy shall be produced on request). In case of non-submission of certificate, the
purchase preference shall not apply.
17. The margin of Purchase Preference shall be up to 20%.
18. The Public Procurement (Preference to Make in India), Order 2017 issued by Govt. of India
indicates that if there are any general or specific restrictive clauses to restrict participation of Indian
companies in those countries procurement tenders, reciprocity clause need to be invoked as per the
order. Hence, if ISRO or Govt. of India come across that Indian suppliers of an item are not allowed to
participate and / or compete in procurement by your government, the bid submitted by you will be not
be considered and excluded from eligibility for procurement. Please note this point.
19. This tender is proposed as a DOMESTIC TENDER. This tender is restricted only to
Class-I and Class-II Local Suppliers as defined under DPIIT Order dtd 04/06/2020- Preference to Make
in India Order-2017 Revision. Non-Local Suppliers need not quote
20. Works means all works as per Rule 130 of GFR- 2017, and will also include 'turnkey works'.
Works includes Engineering, Procurement and Construction (EPC) contracts and services include
System Integrator (SI) contracts.
5. Conditions for BIDDER FROM A COUNTRY WHICH SHARES LAND BORDER WITH INDIA
1. Any bidder from a country which shares a land border with India will be eligible to bid in this tender,
only if the bidder is registered with the Competent Authority. Competent Authority for the purpose of
registration shall be the Registration Committee constituted by the Department for Promotion of
Industry and Internal Trade (DPIIT).

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2. Any false declaration and non-compliance of the above would be a ground for immediate rejection of
offer or termination of the contract and further legal action in accordance with the laws.
3. Validity of Registration: Registration should be valid at the time of submission of bids and should be
valid at the time of placement of Order.

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C. Bid Templates
C.1 Technical Bid - Enterprise Class Premium Secure CDN Service for ISRO/DOS for
Three Years
1. Enterprise Class Premium Secure CDN Service for ISRO/DOS
Item specifications for Enterprise Class Premium Secure CDN Service for ISRO/DOS
Offered
Sl No Specification Value Compliance Specification Remark
Enterprise class
premium global CDN
1 service for securing -
websites of
ISRO/DOS
Document : Enterprise Class Premium Secure CDN Service for ISRO/DOS
2. Additional Price Per GB for Enterprise Class Premium Secure CDN Service for ISRO/DOS
Item specifications for Additional Price Per GB for Enterprise Class Premium Secure CDN
Service for ISRO/DOS
Offered
Additional Price Per
GB for Enterprise
1 Class Premium -
Secure CDN Service
for ISRO/DOS
Document : Additional Price Per GB for Enterprise Class Premium Secure CDN Service for
ISRO/DOS
3. Cyber Security Monitoring Service
Item specifications for Cyber Security Monitoring Service
Offered
Cyber Security
1 -
Monitoring Service

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Document : Cyber Security Monitoring Service
Common Specifications (Applicable for all items)
Sl No Specification Value Compliance Offered Specification Remark
Enterprise class
premium global CDN
service for securing
following websites of
ISRO/DOS:
1. www.isro.gov.in
2. www.dos.gov.in
3. www.iirs.gov.in
4. www.iprc.gov.in
5. www.ursc.gov.in
6. www.lpsc.gov.in
7. www.mcf.gov.in
Content 8. www.nrsc.gov.in
Delivery Yes / No /
1 9. www.sac.gov.in
Network Explain
10. www.shar.gov.in
(CDN) 11. www.vssc.gov.in
12.
www.issdc.gov.in
13. www.narl.gov.in
14. www.iist.ac.in
15. www.prl.res.in
16. www.hsfc.gov.in
17.
www.nesac.gov.in
18.
www.istrac.gov.in
19. apps.isro.gov.in
In addition to the
above, there may be
five more domains
Additional Yes / No /
2 which may be added
Websites Explain
later during the period
of the CDN service,
with no additional cost.

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The CDN provider
must have been
engaged for at-least
one Government of
India website
(www.<organisation>.
gov.in) for a period of
at-least one year.
Please provide
necessary document
(such as PO copy)
Government supporting the claim. If Yes / No /
3 Customers Explain
required, necessary
NDA waiver may be
obtained from the
respective
organisation.
This engagement must

be for both
Availability/Caching as
well as for Security
service.
All the websites (as
above) must be
configured with same
Security security policy. There
Policies for Yes / No /
4 must be provision to
Various Explain
create 10 custom rules
Websites to override the
common security
policy.
Some of the
websites/domains
(e.g. www.dos.gov.in
and www.isro.gov.in)
may point to the same
Multiple IP address and may Yes / No /
5 domains, be hosted on same Explain
same IP physical server. CDN
provider must do
technical and financial
optimisations
considering this fact.

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The CDN must
support various
configurations such as
50:50 load-balance
between
geographically
separate origin
Load-Balancer servers, 70:30 load-
balanced in the same Yes / No /
6 and Fail-Over Data Centre, fail-over, Explain
Configuration etc. This option must
be available for every
site configured in
CDN, respective ISRO
Website focal point will
decided whether to
avail this feature or
not.
Some of the
websites/domains may
Same have multiple IP Yes / No /
7 Website, address. CDN provider Explain
multiple IPs must do technical and
financial optimisations
considering this fact.
Priority email support
Priority OEM for any issues or Yes / No /
8 Email Support questions that might Explain
arise.

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Regular Email Support
from either OEM or
vendor for support
includes (but not
limited to)
configuration changes
in CDN portal like
pinning/unpinning
certificate, providing
various statistics from
the CDN portal like
attacks, bandwidth
usage, etc., Changes
in SSL/TLS
parameters, Changes
in Edge Server CIDR
Blocks, etc.
Details of two no. of

Regular dedicated named Yes / No /
9 Email/Phone support personnel Explain
Support along with their email
id and mobile numbers
to be provided.
Except for purging the

cache, ISRO shall not
login to CDN portal. All
activities related to
CDN during this period
must be carried out
through this support.
The bidder shall not
sub-contract this
services. ISRO shall
only correspond with
the official email id of
the OEM/vendor and
not with any other third
party email ids.
24×7×365 phone
Phone Support support for any issues Yes / No /
10 or questions that might Explain
arise.
Guaranteed 100%
100% Uptime uptime, even if the Yes / No /
11 SLA origin server is down Explain
for a short duration.
Dedicated account
manager from OEM to
Dedicated personally address Yes / No /
12 OEM Account web operation’s Explain
Manager needs, and answer
any questions that
may arise.

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Dedicated account
manager from vendor
Dedicated to personally address
Vendor Yes / No /
13 web operation’s
Account Explain
needs, and answer
Manager any questions that
may arise.
Must be allotted
Dedicated or dedicated or prioritized Yes / No /
14 Prioritize IP IP map, that receives Explain
Map highest priority on the
network.
Must have more than
300 data-centres or
points of presence
across the globe in at-
Globally load least 150 countries Yes / No /
15 balanced CDN with at-least 12 Explain
located in India. The
sites must be served
to visitors from their
nearest data-centre.
Must save hardware
resources and
bandwidth by serving
Static content Yes / No /
16 cached static content
caching Explain
(including multimedia)
directly from global
data centre.
Must serve static
Uptime even portions of sites online Yes / No /
17 when origin even if the origin Explain
server down server goes down.
Automatically
optimises pages to
minimise the number
of network Yes / No /
18 Optimisation connections to ensure Explain
even third party
resources won’t slow
down page rendering.
Customize all system
messages and error Yes / No /
19 Customization pages with full HTML Explain
and CSS to reflect
DOS/ISRO brand.
Enable page level full
Customization HTML caching, Yes / No /
20 Rules per individually customize Explain
Page CDN features on a
page by page basis

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CDN must provide a
way to purge the
cache in a granular
manner using tags
Purge By defined in assets' Yes / No /
21 Cache Tag response headers. Explain
Purging the cache by
Cache Tag must take
just few seconds to
take effect globally.
CDN must proxy
Proxy Support wildcard sub-domains Yes / No /
22 for Wild Cards for full performance Explain
and security.
Support both IPv4 and
IPv6 connections to
IPv6 Yes / No /
23 the sites without any
Compatible Explain
change to our
infrastructure.
HTTP/2 and Yes / No /
24 HTTP/3 For supported clients. Explain
Support
Must improve the
performance of
images. Configurable
Image Yes / No /
25 Optimisation “lossless” or “lossy” Explain
image optimization to
reduce image sizes
must be supported.
Must detect the
browser type of a
Mobile Yes / No /
26 Optimisation visitor and optimise Explain
performance for the
particular device.
Optimisation to ensure
Origin Network that the connection Yes / No /
27 between origin server
Optimizer Explain
and the CDN is as fast
as possible.
At-least 5 GB single
Upload and
Download Size file upload and Yes / No /
28 download. No limit on Explain
Limits number of files.
Valid SSL certificates
SSL Certificate for all websites Yes / No /
29 configured has to be Explain
provided by CDN.
The vendor shall
coordinate with the
ISRO Centre/Unit focal Yes / No /
30 SSL Renewal points to ensure timely Explain
renewal of CDN
provided SSL
certificates.

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Enable SSL with a
SSL certificate issued
by CDN. Upload of
SSL any SSL certificate Yes / No /
31 Encryption type including Explain
Extended Validation
(EV) SSL to be
supported.
Optimises the SSL
SSL connection to ensure a Yes / No /
32 Optimisation fast HTTPS Explain
experience for visitors.
Reputation- Block known malicious Yes / No /
33 based threat threats from accessing Explain
protection our sites.
Protect all our content
Content including text, images Yes / No /
34 scraping and email addresses Explain
protection from web scrapers.
Block individual IP’s or
Block visitors Yes / No /
35 range of IP’s from
by IP range Explain
accessing the sites.
Block visitors Ability to block Tor Yes / No /
36 using Tor users. Explain
Ability to fully block
Block visitors Yes / No /
37 visitors from particular
by country Explain
countries.
CDN must gather
information about
security threats using
Collective
intelligence to attacks on other sites Yes / No /
38 under the same CDN.
identify new Explain
Protection intelligence
threats from attacks on any
one site must be
extended to our sites.
Cloud-based WAF to
run in real-time
preventing automated
attacks, SQL
injections, XSS
Web javascript injections Yes / No /
39 Application
Firewall (WAF) and other real-time Explain
attacks. No hardware
or software must be
required to be
provisioned at origin
server.
Coverage for OWASP
ModSecurity CRS
(either as-is or with
improved and reduced
OWASP False Positives) and Yes / No /
40 ModSecurity protect against Top 10 Explain
Core Rule Set vulnerabilities
identified by the Open
Web Application
Security Project
(OWASP)

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Support to easily add
3rd Party Rule additional rule sets Yes / No /
41 Sets developed by trusted Explain
industry experts.
CDN must have
feature to whitelist list
of URLs (being served
through CDN) from
specific Yes / No /
42 Whitelist URLs IP/Range/Region e.g. Explain
Lockdown a specific
URL to specific IP
addresses to protect
an admin login or
restricted page.
Custom WAF Import our own rules Yes / No /
43 and write custom
rule support Explain
ones.
CDN must have their
own rules specific to
CMS WAF protect Drupal, Yes / No /
44 Support WordPress and Explain
Joomla CMS against
vulnerabilities.
CDN must protect
websites or APIs from
malicious traffic by
blocking client IP Yes / No /
45 Rate Limit addresses that hit a Explain
URL pattern and
exceed a threshold
defined.
CDN must support
creation of rules to
User Agent either block or alert or Yes / No /
46 Blocking challenge a specific Explain
User Agent from
accessing websites.
CDN must
automatically stop
Advanced TCP SYN, UDP and
DDoS Yes / No /
47 ICMP attacks at the
protection – Explain
edge so they never
Layer 3 & 4 reach the origin
server.
CDN must
automatically detect
sudden changes in
Advanced traffic and protects
DDoS against layer 7 DDoS Yes / No /
48 protection – attacks, such as POST Explain
Layer 7 floods and DNS-based
attacks, so they never
reach the origin
server.

of
Backed by a full SLA,
DDoS experts at CDN
Advanced must provide online Yes / No /
49 DDoS support 24×7 support no Explain
matter the size, type or
duration of the attacks.
During any DDoS or
other attacks, the CDN
No Under
Performance and the configured Yes / No /
50 ISRO/DOS websites Explain
During Attacks must not under-
perform.
Raw Log File Access to all log files Yes / No /
51 for enhanced
Access Explain
analytics.
The vendor shall
support and provide
Support to customised Linux Yes / No /
52 Download scripts to ISRO Explain
Raw Logs Centre/Unit to carry
out automated log pull.
Multi User Multi-user login with Yes / No /
53 Login 2FA support. Explain
Insight into all visitors,
including search
engine crawlers and
threats. Statistics
Analytics for include requests, Yes / No /
54 traffic bandwidth saved, and Explain
other operational
metrics – updated at
realtime or not more
than 15 minutes delay.
Instantly purge the Yes / No /
55 Cache Purge entire CDN cache or Explain
just a single file.
The minimum edge
cache expire TTL of
Minimum edge 30 seconds within Yes / No /
56 cache expire which the CDN must Explain
TTL check the origin server
for a new resource
and refetch.
51,200 GB of
Quarterly Clean Traffic
Quarterly Yes / No /
57 (The excess usage, if
Traffic Explain
any will be computed
on annual basis)
Yearly Clean 204,800 GB of Yearly Yes / No /
58 Traffic Clean Traffic. Explain

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The vendor must
quote for base
204,800 GB of clean
traffic per year for the
Total Traffic Yes / No /
59 period of three years
Bandwidth Explain
(614,400 GB).
Additionally, price per
GB should also be
quoted.
Payment shall be
made on quarterly Yes / No /
60 Payment basis, after successful Explain
completion of service
consumption period.
The vendor must
Excess Clean quote the ‘Price per Yes / No /
61 Traffic Price GB’ of additional clean Explain
traffic.
The excess usage, if
any will be computed
on annual basis. The
Excess Clean billing for excess Yes / No /
62 Traffic Billing usage, if any, should Explain
be done with 4th
quarter bill of every
year.
Must be able to
configure the order of Yes / No /
63 Fail-over fail-over in case the Explain
primary origin server is
down.
In future, the IP
address of origin
servers may change.
Change in IP CDN must work have Yes / No /
64 functionality to Explain
transition seamlessly
and continue to work
on new IP.
If the partner/reseller
is quoting on behalf of
the CDN provider,
authorization
Authorisation certificate by the CDN Yes / No /
65 provider on their
Certificate Explain
letterhead for this
specific tender enquiry
must be submitted
without which the offer
shall be rejected.

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The above OEM
Authorisation letter
must also certify that
Authorisation the vendor has
qualified personnel to
Letter - Yes / No /
66 support ISRO. Any
Qualified Explain
pre-requisite (e.g.
Support training) for vendor
has to be taken up
between OEM and
Vendor.
For any changes in the
configuration
regarding the points
Prior
Intimation and listed above, the CDN Yes / No /
67 provider must intimate
Concurrence ISRO/DOS Explain
well in
of Changes advance and take
concurrence before
implementation.
Alerts must be
generated (either
manually or
automatically) and
sent to ISRO focal
point by email when
the bandwidth usage
exceeds 20%, 40%,
60%, 80% and 90% to
Annual Usage the total (i.e. 204,800 Yes / No /
68 GB per annum), within
Alert Explain
one working day.
Separate alert must be
sent for each of the
above percentage
values.
The alert initial counter

should reset after
completion of every
year of service.
Yes / No /
69 Service Period 36 months (3 year). Explain

of
One time on-boarding
of ISRO Websites
must be carried out by
OEM Engineers.
The billing will be

started after 10 days
from the date when
On-boarding vendor has made the Yes / No /
70 service ready,
Period Explain
informed about its
availability and the on-
boarding will be
undertaken during this
period of 10 days.
These dates will be
finalized during kick-off
meeting after release
of PO.
The OEM Engineers
have to review the
WAF, Network, Load-
OEM Certified Balancer, CMS and Yes / No /
71 Configuration other configurations Explain
and OEM has to certify
that it is as per the
best practices.
The Purchase Order
will be released for
614,400 GB clean
traffic for a period of
three years. In case
the annual usage
exceeds 204,800 GB Yes / No /
72 Note of clean traffic, then Explain
the purchase order
amendment will be
issued based on the
per GB price quoted
for actual usage (in
GB) of additional clean
traffic.
CDN Data Centre
must be ISO 27001
certified. Copies of
Data Centre Yes / No /
73 certification (such as
Certification Explain
ISO 27001, SOC 2,
PCI DSS, etc.) to be
provided to ISRO.

of
As part of on-boarding,
all the existing
configuration (custom
rules, custom config,
etc.) from ISRO’s
current CDN
(Cloudflare) must be
imported either
automatically or
manually and OEM
Import Existing shall certify that no Yes / No /
74 Configuration missed. ISROisshall
configuration Explain
provide on-site access
to the existing
configuration at ISRO
HQ. No remote access
will be provided.
If required, the Vendor

personnel may visit
on-site and coordinate
with OEM Engineer.
The vendor shall share
monthly traffic usage
Usage Report reports by email with Yes / No /
75 ISRO HQ, either Explain
automatically or
manually.
The vendor shall
create additional
reports (such as no. of
Custom Yes / No /
76 hits on Hindi page,
Reports Explain
cache ratio, etc.), not
exceeding 10 per
website.
The CDN must have
feature to perform
Staging and Yes / No /
77 staging and testing for
Testing Explain
configuration, before
pushing to production.
The vendor shall
carryout test at-least
once a month to
ensure all the origin
Origin Server server are NOT Yes / No /
78 Firewall Check accessible from Explain
outside of CDN IPs.
The compliance report
shall be sent to ISRO
HQ every month.
Availing the CDN
service must not
Unsolicited
Communicatio subscribe ISRO email Yes / No /
79 ids to marketing or Explain
n other unsolicited
mails/communication.

of
There should not be
any advertisements in
Advertisement the procured Yes / No /
80 product/service, even
s Explain
for the OEM's own
goods/services or
upgrades.
During critical ISRO
Mission events (not
exceeding total of 20
days per year). The
OEM/vendor
Engineers must
carryout
comprehensive
monitoring of all ISRO
websites through the
CDN Dashboard (such
as vulnerability exploit
attempts, scanning &
reconnaissance,
bruteforce, forbidden
Security errors, connections
Monitoring from unfriendly Yes / No /
81 during Critical nations, web-shell use Explain
Events or upload, denial of
service / flooding,
etc.).
At the end of the

monitoring period, a
brief report to be
submitted to ISRO
HQ.
The vendor shall quote

separate line-item
price for per 8 hour
shift and payment
shall be made based
on actual usage.
Only for the purpose of
arriving at L1 bidder,
the following criteria
will be used:
(a) Base cost for

614,400 GB = A
(b) Cost
corresponding to
additional 614,400 GB Yes / No /
82 L1 Criteria Explain
=B
(c) Security
Monitoring = 3 × per
shift cost × 20 days =
C
Total cost for arriving

at L1 bidder = A + B +
C

of
Supporting Documents required from Vendor
1. OEM Authorisation Certificate
5 additional documents can be uploaded by the vendor

of
C.2 Commercial Terms / Bid
Sl. No. Description Compliance Vendor Terms
For Item Sl No.3 of the Tender (i.e.,

Cyber Security Monitoring Service),
the following to be noted:
a) The vendor has to quote for price
per 8 hour shift.
b) In a day, maximum of one shift
1 will be considered. Yes / No / Explain
c) The monitoring will not exceed a
total of 20 days (ie., 20 shifts at 1
shift per day) per year.
d) The payment shall be made
based on actual usage basis against
certification by th user Division.
I have read the clause regarding
restrictions on procurement from a
bidder of a country which shares a
land border with India; I certify that
this bidder is not from such a
2 country or, if from such a country, Yes / No / Explain
has been registered with the
Competent Authority. I hereby certify
that this bidder fulfills all
requirements in this regard and is
eligible to be considered.
Please indicate clearly on which
address the order to be placed in
3 the event of placement of order with Yes / No / Explain
Contact Persons Name, E-mail id,
Phone No
The address of your Principal/
agent [ if applicable] shall be
4 Yes / No / Explain
updated in the ISRO new E
procurement portal immediately
Foreign vendors are not permitted to
quote 1. Only Class -I and Class-II
Local suppliers as per make in India
policy are eligible to participate in
the bid. 2. The percentage of local
content should be specifically
mentioned in the offer, without which
the offer will be summarily rejected
3. Preference will be given to Class-I
Local Supplier and in their absence,
class-II Local supplier will be
considered.
Taxes and other costs, if
any.[Please Specify the rates]. Note:
All Tax invoices issued by Suppliers/
Service Providers on or after July
6 01, 2017 shall invariably bear their Yes / No / Explain
GST registration number (GSTIN)
and the applicable GST rates. In the
absence of which, the invoices shall
not be processed for payment.

of
Delivery Terms [Normal delivery
terms - FOR Destination]
Delivery Period [Please Specify the
8 period, for delay in delivery LD Yes / No / Explain
Clause applicable]
Payment Term: (i) For Sl No.1,
payment shall be made on quarterly
basis, after successful completion of
service for the respective quarter
duly certified by Focal Point and
endorsed by Division Head.
(ii) For Sl No.2, in case if annual
usage exceeds 2,04,800 GB clean Yes / No / Explain
9 traffic the payment shall be released
for the actual usage (in GB) of
additional clean traffic against
certification by the Focal Point.
(iii) For Sl No.3: Payment shall be
made based on actual usage
against certification by the Focal
Point.
Quote Validity: Minimum 120 days
from the date of Tender opening.
Security Deposit: In the event of
placement of order, you have to
submit a Security Deposit by means
of a Bank Guarantee/Fixed Deposit
Receipt for 3% of the order value,
along with your Order Acceptance
valid for a period of thirty eight
months [3 year Contract period plus
two months claim period] from the
date of Purchase Order. Pl. confirm
your acceptance. MSME units are
not exempted from Security Deposit
In case of non-fulfillment of any of
the Contractual obligations, the said Yes / No / Explain
12 Security Deposit shall be forfeited
either fully or partly.
This tender is proposed as a
DOMESTIC TENDER. This tender is
restricted only to Class-I and Class-
II Local Suppliers as defined under
DPIIT Order dtd 04/06/2020-
Preference to Make in India Order-
13 2017 Revision. Non- Local Suppliers Yes / No / Explain
need not quote. Foreign
OEMs/Agents quoting on behalf of
Foreign OEMs are not permitted to
quote. High Sea Sales Quotes not
permitted. The bids shall be in INR
only.

of
This is a TWO-PART tender i.e.
Techno-Commercial Bid (Part-I) and
Price Bid (Part-II) shall be submitted
separately. All technical and
commercial terms and conditions
shall be furnished in the Techno-
Commercial Bid while price shall be
indicated only in the Price Bid.
Uploading price details anywhere
else other than the price-bid shall
lead to unconditional rejection of the
15 tender. Please make note of the Yes / No / Explain
same. Tenderers are advised NOT
TO UPLOAD any documents
revealing the price.
Purchase preference to eligible
vendors are applicable as per extant
notifications issued by the
Government of India. The Class-
I/Class-II Local suppliers, at the time
of submitting their offer, shall also
indicate percentage of local content
and provide self-certification that the
item (s) offered meets the local
content requirement for Class-
I/Class-II Local Suppliers as the
case may be. They shall also give
details of location (s) at which the
local value addition is made.
The vendor has to compulsorily
submit the compliance statement
online otherwise their offer will not
be considered for further evaluation.
Before entering the compliance
statement, vendors are advised to
refer the detailed specification
provided.
The Technical Specification/
Drawing/ Product Catalogues/
Works Carried by vendor/ Make
18 offered etc. as a single PDF file Yes / No / Explain
without any financial details has to
be uploaded online mode by the
vendor.

of
Compensation for damages caused
for person, goods or property: The
Contractor shall indemnify and hold
harmless ISRO HQ and/or any
officer, employee or assignee
thereof against any loss, damage or
expenses resulting from damage to
property or personal injury arising
out of willful misconduct or gross
negligence of the Contractor or their
personnel in the execution of work
under this Contract. The Contractor
shall, at its expense, defend any suit
or proceedings brought against
ISRO HQ on account thereof, and
shall satisfy all judgements and pay
all expenses which may be incurred
19 by or rendered against them, or any Yes / No / Explain
of them, in connection therewith.
The Contractor shall make his own
arrangements for transport, canteen,
safety, medical and other amenities
for his personnel deputed to ISRO
HQ. Work under the Contract shall
be continued by the Contractor
during the pendency of arbitration
proceedings, without prejudice to a
final adjustment in accordance with
the decision of the arbitrator unless
otherwise directed in writing by the
Department or unless the matter is
such that works cannot be possibly
continued until the decision (whether
final or interim) of the Arbitrator is
obtained.

of
Force Majeure:
a.Neither party shall bear
responsibility for the complete or
partial non-performance of any of
his obligations(except for failure to
pay any sum which has become due
on account of receipt of goods under
the provisions of the present
Purchase Order/Contract) if the non-
performance results from such force
majeure circumstances such as, but
not restricted to, flood, fire,
earthquake, civil commotion,
sabotage, explosion, epidemic,
quarantine restriction, strike, lock-
out, freight embargo, acts of the
Government either in its sovereign
or Contractual capacity, hostility,
acts of public enemy and other acts
of god as well as war or revolution,
military operation, blockade, acts or
actions of State authorities or any
other circumstance beyond the
control of the parties that have
arisen after the conclusion of the
present Purchase Order/Contract. b.
In such Circumstances, the time
stipulated for the performance of an Yes / No / Explain
20 obligation under the purchase
order/Contract may be
proportionately extended. c. The
party for whom it become impossible
to meet the obligation under this
Contract due to force majeure
condition, will notify the other party
in writing not later than twenty-one
days from the date of
commencement of the un-
foreseeable event. Unless otherwise
directed by the centre/ unit in
writing, the Contractor/supplier shall
continue to perform his obligations
under the purchase order/Contract
as for as is practical and shall seek
all reasonable alternative means for
performance not prevented by the
force majeure event. d. Any
certificate issued by the chamber of
commerce or any other competent
authority or organization of the
respective country shall be sufficient
proof of commencement and
cessation of the above
circumstances. either force majeure
conditions are applicable only to the
prime Contractor and purchaser

of
Arbitration:In the event of any
dispute or difference relating to the
interpretation and application of the
Contract, such dispute or difference
shall be settled amicably by mutual
consultations of the good offices of
the respective parties. If such a
resolution is not possible, then
unresolved dispute or difference
shall be referred to the Sole
21 Arbitrator appointed by Parties in Yes / No / Explain
accordance with the rules and
procedures of Indian Arbitration and
Conciliation Act 1996 or any
modification thereof. The decision of
the Arbitrator shall be final and
biding on both the parties. The
expenses for the Arbitration shall be
paid as may be determined by the
Arbitrator. The Arbitration shall be
conducted in Bangalore.
Termination:Under the normal
circumstances, Termination/Short
closing of the Purchase
Order/Contract is not foreseen.
However, ISRO HQ reserves the
right to terminate the Contract in
whole or in part by giving 30 days
notice.
Applicable Law:The Work Order
23 shall be interpreted, construed and Yes / No / Explain
governed by the Laws of India.
Jurisdiction: The Courts within the
Bangalore city shall have jurisdiction
to deal with and decide any matter
arising out of this contract.
In cases if the value of quoted
item(s) exceed Rs. 10 Crores, the
Class- I/Class-II Local Suppliers
shall provide a Certificate from the
statutory auditor or cost auditor of
the company (in case of companies)
or from a practicing cost accountant
or practicing chartered accountant
(in respect of suppliers other than
companies) giving the percentage of
local content. False Declarations will
be in breach of the Code of Integrity
under Rule 175 (1) (i) (h) of the
General Financial Rules for which a
bidder or its successors can be
debarred for up to two years as per
Rule 151 (iii) of the General
Financial Rules along with such
other actions as may be permissible
under law.

of
Technical Bids will be opened at the
scheduled due date & time. No
further intimation will be sent in this
regard. The schedule for price bid
opening shown is only indicative.
Price bids will only be opened in the
case of parties who have been
techno-commercially accepted, the
details of which will be
communicated at a later stage
If any of the bidders submit any
forged or false documents along
with the Tender, such tenders will be
summarily rejected and such
bidders will be blacklisted for all
future tenders.
Downtown Compensation:In case of
non-availability of service for more
than 1 hour, downtime
28 compensation at the rate of 0.5% Yes / No / Explain
per day (of the quarterly payment)
subject to a maximum of 5% shall
be recovered.
Non-Disclosure Agreement (NDA):
The party shall treat this agreement
and the services associated with it
with utmost confidentiality. It shall
bind the personnel engaged in the
project to maintain secrecy and
utmost confidentiality of the
technical documents, data and other
project-related documentation as
well as any other know-how
acquired in connection with the
agreement.
C.3 Price Bid
Sl. No. Item Quantity Unit Price Currency Total Price Remark
Enterprise
Class
Premium
1 Secure CDN 3.00 Years -
Service for
ISRO/DOS
Additional
Price Per GB
for Enterprise
Class
2 1.00 Lot -
Premium
Secure CDN
Service for
ISRO/DOS
Cyber
Security
3 20.00 Days -
Monitoring
Service

of
Common charges (Applicable for all items)
any other charges

of

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Signer: JAYAMADHURI SHEELAKUMARI

Thu May 09 14:05:42 IST 2024

Tender for Enterprise Class Premium Secure CDN Service for

Bids to be submitted online

Tender No.: ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 dated 09-05-2024

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 1 of 45

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201

Tender Date : 09-05-2024

Tender Classification: GOODS

Purchase Entity : ISRO HQ PURCHASE

Centre : ISRO HEADQUARTERS (ISRO HQ)

A.1 Tender Schedule

Bid Submission Start Date : 09-05-2024 14:15

Bid Clarification Due Date : 14-05-2024 13:57

Bid Submission Due Date : 27-05-2024 11:00

Bid Opening Date : 27-05-2024 11:05

Price Bid Opening Date : 31-05-2024 13:58

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 2 of 45

1. Tender terms & conditions -Form B

3. Only online tenders will be accepted. No manual/Postal/e-mail/Fax Offers will be entertained.

4. No Tender Fees Applicable.

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 3 of 45

21. TERMS & CONDITIONS OF TENDER

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 4 of 45

30. Micro and Small Enterprises [MSEs]:

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 5 of 45

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 6 of 45

49. SECURITY DEPOSIT:

50. GUARANTEE & REPLACEMENT:

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 7 of 45

59. PACKING FORWARDING & INSURANCE:

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 8 of 45

61. TEST CERTIFICATE:

62. ACCEPTANCE OF STORES:

67. REJECTED STORES:

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 9 of 45

69. EXTENSION OF TIME:

70. ERECTION OF PLANT & MACHINERY:

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 10 45

72. MODE OF PAYMENT:

73. RECOVERY OF SUM DUE:

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 11 45

76. COUNTER TERMS AND CONDITION OF SUPPLIERS:

77. SECURITY FOR PURCHASE OF MATERIALS:

78. CONTRACTOR'S DEFAULT LIABILITY:

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 12 45

82. DELAY IN COMPLETION / LIQUIDATED DAMAGES:

83. FORCE MAJEURE CLAUSE:

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 13 45

88. PERFORMANCE BANK GUARANTEE:

89. SECURITY DEPOSIT CUM PERFORMANCE BANK GUARANTEE:

2. Two Part Instructions

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 14 45

3. Specific Terms and Conditions to Tender (MII-Compliant)

1. Please quote applicable GST separately.

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 15 45

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 16 45

Tender No : ISRO HQ/ISRO HQ PURCHASE/HQ202400003201 Page 17 45