DATASHEET

BMC Helix Operations

Management with AIOps
BMC AIOps leverages the power of generative AI and
observability to identify and prevent IT issues before they arise

Product description KEY FEATURES

• AIOps, analytics, and ML: Intelligently
BMC Helix Operations Management with AIOps uses predictive capabilities to
ingest, analyze, and manage enormous
proactively improve the performance and availability of IT services across volumes of operational data
multi-cloud, hybrid, and on-premises environments.
• AI/ML-based situations and root cause
isolation: Proactive, automated event
Business challenge correlation and determination of root
Operations teams face many difficult challenges. They are overwhelmed with cause across business services
increasingly large amounts of complex data from multiple sources, and event • Service-centric monitoring: Monitor
noise hides problems that need to be solved quickly. Issues go undetected or business services and visualize status using
undiagnosed, and can adversely impact the performance and availability of heat maps and tile views
your infrastructure, applications, and business services. At the same time, • Open Integrations: Use out-of-the-box
organizations need to support DevOps and ServiceOps initiatives, new adapters to ingest metrics, events, and
technologies, lift-and-shift cloud migrations, and cloud-native apps that topologies from third-party solutions
generate enormous amounts of data. • Univariate and multivariate anomaly
detection: Trigger events and notifications
BMC solution based on abnormal behavior

BMC Helix Operations Management with AIOps uses monitoring, advanced • Intelligent automation: Identify opportu-
nities for automation to take corrective
anomaly detection, artificial intelligence and machine learning (AI/ML)-based
action
event management and root cause isolation, open integrations, and intelligent
• BMC Helix Platform: Works with the
automation to reduce MTTR and maximize service performance and
common data store and BMC Helix
availability.
Discovery data for visibility into infrastruc-
ture, topologies, relationships, and
BMC Helix Operations Management is a key component of the BMC Helix
services, including dynamic service models
Platform, the only end-to-end, AI-driven, SaaS platform that gives organizations
the ability to manage the complexity and scale of IT operations while delivering KEY BENEFITS
fast time to value, ease of use, integration via open APIs, and reduced • Rapid deployment: Containerized,
operational costs. microservices architecture with SaaS-
based deployment enables rapid time to
value for complex IT infrastructures

• Reduced MTTR: Leading-edge AIOps and

ML proactively detect, correlate, and
analyze events and determine root cause

• Increased productivity: Intelligent

automation helps cloud and operations
teams quickly take corrective action

AI/ML-based root cause isolation.

 Product details – BMC Helix operations promote collaboration, and ensure adaptability to
management evolving IT environments.
• Proactive alerts and notifications: Avoid downtime by • End-to-end management: Use AIOps to predict and
using predictive capabilities and taking action before a proactively address issues before service impact across
service impact occurs. mainframe and distributed systems.
• Service-centric monitoring: Monitor infrastructure from • Open integrations: Use out-of-the-box adapters and
end to end, including views of business services. REST APIs for policy-driven data collection and ingestion
of topologies from third party solutions for improved
• Advanced anomaly detection powered by AI/ML: Use
visibility and business service management.
multivariate and univariate anomaly detection to trigger
events and notifications based on metrics behaving • AI/ML-based situations and root cause isolation: Use
abnormally. advanced intelligence and machine learning to
investigate and correlate events, group them under a
• Event management and correlation: Easily create and
situation, and perform root cause isolation.
deploy customized rules for situation management.
• Intelligent automation: Leverage policy and event-driven
• Automated event noise reduction: Quickly identify
automation brokering to save labor and quickly take
operational issues and reduce event noise by up to 90%.
corrective action.
• Probable cause analysis: Use rules to quickly determine
the most likely cause of an event.
• Hybrid cloud automation: Integrate monitoring with
ITSM for incident creation and change requests.
• Multi-tenancy: Easily configure end-user environments
with access to monitoring, analytics, and dashboards.
• Persona-based dashboards: Visualize data with BMC
Helix Dashboards through custom and pre-defined
display formats.

Product details – Intelligent Automation

Automated AI/ML-based event correlation and situation management.
• Policy- and event-driven automation broker: Identify
opportunities for automated corrective action.

Product details – BMC Helix AIOps

• Simplified configuration of services: Improve service
modeling through enhanced auto-detection.
• Tools and insights: Empower IT teams to understand and
resolve incidents more effectively and quickly.
• Efficient incident management: Automate the
identification of previously encountered situations.
• Visibility and understanding: Simplify query modeling,
Service-centric monitoring with visualizations based on
expedite issue resolution, enable self-service capabilities, heat maps and tiles.

About BMC
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of
innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we
help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

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