Adobe® LiveCycle® ES4 SP1

Installation Guide for

P TC ® C re o® Vie w™ Ad apt er
for PDF
June 2014
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 Contents

About This Guide ........................................................................................................5

Installing the Adobe LiveCycle Server ...........................................................................7
Overview of LiveCycle Server Installation ...............................................................8
Prerequisites for Installing LiveCycle Server ...........................................................8
Installing LiveCycle Server ..................................................................................10
Configuring the Adobe LiveCycle Installation ........................................................12
Completing the Adobe LiveCycle Installation.........................................................13
Installing Adobe LiveCycle ES4 Service Pack 1 ....................................................15
Configuring the Adobe LiveCycle ES4 SP1 Installation ..........................................16
Completing the LiveCycle Configuration for SP1 ...................................................17
Enabling the Production License on Your LiveCycle Server....................................18
Configuring Advanced Server Options..................................................................19
Appendix A.Configuring Multi-thread Native PDF Conversions......................................25

3
 About This Guide

The Adobe LiveCycle ES4 Installation Guide for PTC Creo View Adapter for
PDF describes the steps required to install and configure the Adobe LiveCycle
server on your server. The guide pertains to version ES4 of Adobe LiveCycle and
current and previous versions of Creo View Adapter for PDF. This guide is
intended for system administrators who manage the installation of company-wide
tools.

C o n t a c t i n g Te c h n i c a l S u p p o r t
Contact PTC Technical Support via the PTC Web site, phone, fax, or e-mail if you
encounter problems using your product or the product documentation. For
complete details, see the Customer Support Guide. Then, select the tab of your
choice from the guide.
Your My eSupport portal also provides a search facility for technical
documentation of particular interest. Select S e a r c h t h e K n o w l e d g e B a s e and type
the keywords for your search.
You must have a Service Contract Number (SCN) before you can receive
technical support. Your Customer Number, Service Contract Number (SCN) and
Sales Order Number (SON) can be found on your Shipment confirmation email
received from PTC. If you do not have an SCN, select the C o n t a c t tab from the
Customer Support Guide to locate the information.

5
Documentation for PTC Products
You can access PTC product documentation using the following resources:
• Online Help –Click or F i l e ▶ H e l p from the user interface for online help
available for the product.
• Product media or download — PTC product documentation is included on the
media or in the download file for the product.
• Reference Documents web site — Product manuals and supplemental
documentation are available from the Reference Documents link of the PTC
web site at the following URL:
http://www.ptc.com/support/
Under Q u i c k L i n k s on the left, click R e f e r e n c e D o c u m e n t s .
• Help Center web site — A searchable product documentation knowledge base
is available from the Help Centers link of the PTC Web site at the following
URL:
https://www.ptc.com/appserver/cs/help/help.jsp
You must have a user name and password for PTC.com before you can access the
Reference Documents or Help Centers web sites. For more information on
registering on PTC.com, see Installing Creo: Creo View.

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 1
Installing the Adobe LiveCycle
Server
Overview of LiveCycle Server Installation ......................................................................8
Prerequisites for Installing LiveCycle Server ..................................................................8
Installing LiveCycle Server .........................................................................................10
Configuring the Adobe LiveCycle Installation ...............................................................12
Completing the Adobe LiveCycle Installation ...............................................................13
Installing Adobe LiveCycle ES4 Service Pack 1 ...........................................................15
Configuring the Adobe LiveCycle ES4 SP1 Installation.................................................16
Completing the LiveCycle Configuration for SP1 ..........................................................17
Enabling the Production License on Your LiveCycle Server ..........................................18
Configuring Advanced Server Options ........................................................................19

This document describes how to install and configure the Adobe LiveCycle Server
to create PDF representations for viewing and for marking up in Creo View.

7
Overview of LiveCycle Server Installation
Adobe LiveCycle is a server-based application that publishes Microsoft Office
documents and other documents to PDF. With LiveCycle server, you can create
PDF representations of design iterations to view them and to mark them up in
Creo View.
You must install LiveCycle on a server separate from Windchill and from the Creo
View Adapter for PDF. To use the Creo View Adapter for PDF, you must first
install and configure all the necessary software on separate servers:
• LiveCycle server including Adobe Acrobat
• Creo View Adapter for PDF
• Windchill server
For information on how to configure and use Creo View Adapter for PDF, refer to
the Configuring the Creo View Adapter for PDF chapter in PTC Creo View
MCAD Adapters 3.0 Installation and Configuration Guide.
For further information on Windchill WVS configuration settings to support the
LiveCycle server, refer to WVS Adobe LiveCycle Server Integration in the
Windchill Help Center.

Prerequisites for Installing LiveCycle

Server
Before you begin the installation of LiveCycle Server, verify that the media
contains the required files and ensure that your server meets system requirements.

Required Files
• livecycle-jboss-win-ES4-PTC.zip—This ZIP file contains the
Adobe LiveCycle installation media. This ZIP file includes the following
items:
○ Adobe_Acrobat_X1
○ LiveCycle_Server_install
○ Adobe LiveCycle Installation Guide for Creo.pdf
• livecycle-jboss-win-ES4-SP1.zip—This ZIP file contains the
Adobe LiveCycle SP1 installation media. This ZIP file includes the following
items:
○ merge_modules
○ server
○ third_party

Adobe® LiveCycle® ES4 SP1 Installation Guide for PTC® Creo® View™ Adapter for
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 ○ sp_download_readme.pdf
• LC4-ReaderExtensions-license.pdf—Required only for customers
who have purchased the PDF Review Client option. This PDF file contains the
password for the PFX file referred to later in this guide. It is available for
download from the Software Update Site alongside the Adobe LiveCycle
installation media.

System Requirements

Note
• Make sure that you have a server not used by Windchill on which to install
LiveCycle Server.
• It is important that you install and activate these programs in the following
order:
1. Windows Server
2. Microsoft Office 2010
3. Adobe Acrobat XI Pro

1. First install the Windows Server 2008R2 64-bit operating system.

• If you require multi-threaded PDF conversion verify that these conditions
are met:
○ Patch the operating system with Microsoft Hotfix 2815716 (http://
support.microsoft.com/kb/2815716) for the Splwow64.exe process.
○ Each user needs to have completed the installation and run at least
once Adobe Acrobat (Acrobat.exe) and Adobe Distiller
(acrodist.exe).
○ Multi-threaded PDF conversion cannot run when UAC is enabled. For
further information click here.
After installing and activating the Window server, install and activate
Microsoft Office:
2. Install and activate Microsoft Office 2010 including Asian font support if
necessary.
Activate Microsoft Word, Microsoft Visio, Microsoft Excel, and Microsoft
Project, by opening each of them at least once and completing the Microsoft
Software Activation procedure.

Installing the Adobe LiveCycle Server 9

 After installing and activating the Microsoft Office tools, install and activate
Adobe LiveCycle:
3. Activated and licensed Adobe Acrobat XI Pro from the LiveCycle Server
installation media— including Asian font support if necessary. To install the
program, as an administrator run \AcrobatPro_11\setup.exe from the
LiveCycle Server installation media. Open Acrobat at least once to accept the
Adobe License Agreement.

Note
• Before you start the Adobe LiveCycle installation, verify that all users that
you will register on the A d m i n u s e r c r e d e n t i a l s f o r n a t i v e P D F c o n v e r s i o n s
page have completed this Microsoft Software Activation procedure. See
step 1 in the section Completing the Adobe LiveCycle Installation on page
13.
• If a previous version of Adobe Acrobat is installed on the server, remove it
before installing this version.
• Do not allow automatic updating of Adobe Acrobat XI until after the
installation and configuration of LiveCycle Server ES4 is complete. See
Configuring Advanced Server Options on page 19 for instructions for
updating.
• Install the Adobe Acrobat XI Pro only from the Adobe LiveCycle ES4
installation media.

The next sections provide the steps for installing and configuring the LiveCycle
Server to the specifications for Creo View Adapter for PDF.

Installing LiveCycle Server

Before you begin the installation procedure, perform these steps:
1. Go to the S t a r t ▶ C o n t r o l P a n e l and type UAC in the Search box. The A c t i o n
C e n t e r flag with the C h a n g e U s e r A c c o u n t C o n t r o l s e t t i n g prompt appears.
2. Click C h a n g e U s e r A c c o u n t C o n t r o l s e t t i n g . The U s e r A c c o u n t C o n t r o l S e t t i n g
page opens.
3. Adjust the slider to the N e v e r n o t i f y level, click O K , and then restart you
computer.
Install LiveCycle Server for Creo View Adapter for PDF by following the steps
below.

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1. On a server separate from where Windchill or the Creo View Adapter for PDF
are installed, sign in as a local administrator and insert the Adobe LiveCycle
ES4 media into the media reader.
2. To start the installation for the LiveCycle Server, right-click \livecycle-
jboss-win-ES4-PTC\LiveCycle_Server_install\run_
windows_installer.bat on the media and select R u n a s a d m i n i s t r a t o r .
The language options dialog box opens.
3. Select a language and click O K . The A d o b e L i v e C y c l e E S 4 wizard opens to the
I n t r o d u c t i o n page.
4. Click N e x t . The C h o o s e I n s t a l l F o l d e r page opens.
5. Accept the default path or click C h o o s e to select a new installation folder, and
then click N e x t . The C h o o s e I n s t a l l a t i o n Ty p e page opens.
6. Under Ty p i c a l , select Tu r n k e y , and then click N e x t . The M y S Q L D a t a b a s e
S e t u p page opens.
7. Click Te s t to confirm that the port is not being used.
8. Use the default P o r t number or type a new one, and then type a password in
the P a s s w o r d and the C o n f i r m P a s s w o r d boxes.

Note
Make a note of the password you use, as you might need it in the future to
access the database directly. This password does not change or expire.

Click N e x t . The J B o s s A p p l i c a t i o n S e r v e r L i c e n s e A g r e e m e n t dialog box

opens.
9. Read the license agreement, select I a c c e p t , and then click N e x t . The M y S Q L
L i c e n s e A g r e e m e n t opens.
10. Read the license agreement, select I a c c e p t , and then click N e x t . The A d o b e
L i v e C y c l e E S 4 L i c e n s e A g r e e m e n t opens.
11. Read the license agreement, select I a c c e p t , and then click N e x t . The P r e -
I n s t a l l a t i o n S u m m a r y page opens.
12. Review the settings.
13. Click I n s t a l l . LiveCycle is installed. This might take a few minutes. The
R e l e a s e N o t e s page opens.
14. Click N e x t . The I n s t a l l C o m p l e t e dialog box opens.
15. Select S t a r t L i v e C y c l e C o n f i g u r a t i o n M a n a g e r and then click D o n e . The
We l c o m e t o A d o b e L i v e C y c l e E S 4 page opens.

Installing the Adobe LiveCycle Server 11

To set up the server to work with Creo View Adapter for PDF, you must first
configure the LiveCycle installation. Continue to the next procedure for steps on
configuring your installation.

Configuring the Adobe LiveCycle

Installation
Configuring the LiveCycle installation is an important part of setting up Creo
View Adapter for PDF. Follow the steps below to begin the configuration process.

Note
If you accidentally exit the process, you can restart the Configuration
Manager. Browse to <LC_Install>\configurationManager\bin
directory, select the ConfigurationManager.bat file, and then right-
click and choose R u n a s a n a d m i n i s t r a t o r .

1. The We l c o m e t o A d o b e L i v e C y c l e E S 4 page opens. Click N e x t . The U p g r a d e

Ta s k S e l e c t i o n page opens.
2. Make sure that the check boxes are cleared and click N e x t . The Tu r n k e y M o d e
page opens.
3. Select E x p r e s s M o d e , and then click N e x t . The M o d u l e s page opens.
4. Select the check boxes for these modules and clear all the others:
• A d o b e L i v e C y c l e P D F G e n e r a t o r E S 4 , Ve r s i o n x . x . x .
• A d o b e L i v e C y c l e R e a d e r E x t e n s i o n s E S 4 , Ve r s i o n x . x . x . Select this option
if you have purchased the Creo View PDF Review option. You will not be
able to use it otherwise.
5. Click N e x t . The C o n f i g u r e t u r n k e y J B o s s S S L page opens.
6. Type your desired SSL information for the server in the text boxes.

Note
• Create a unique password.
• Keep the default values for C e r t i f i c a t e A l i a s and K e y s t o r e f i l e n a m e .

7. Make sure that the S k i p c o n f i g u r a t i o n check box is cleared, then and click
C o n f i g u r e J B o s s S S L . The installer starts and configures JBoss, and a progress
bar appears. The process may take some time. When the process is complete,

Adobe® LiveCycle® ES4 SP1 Installation Guide for PTC® Creo® View™ Adapter for
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 click N e x t . The L i v e C y c l e E S 4 I n s t a l l a t i o n Ve r i f i c a t i o n ( I V S ) E A R f i l e s page
opens.
8. Clear the I n c l u d e I V S E A R s i n d e p l o y m e n t s e t check box.
9. Click N e x t . The E x p r e s s M o d e page opens.
10. Click S t a r t . The configuration and deployment process starts. This process
takes a few minutes.
You have now completed the first part of the configuration. Click N e x t to continue
to the next procedure to complete the configuration necessary to use Creo View
Adapter for PDF.

Completing the Adobe LiveCycle

Installation
By this point, you have selected modules and tasks for the LiveCycle
configuration, configured the turnkey JBoss SSL, and deployed the settings.
Follow the steps below to complete the configuration process.
1. On the E x p r e s s M o d e page, click N e x t . The A d m i n u s e r c r e d e n t i a l s f o r n a t i v e
P D F c o n v e r s i o n s page opens.
2. To optionally configure M u l t i - t h r e a d e d n a t i v e P D F c o n v e r s i o n s , go to
Configuring Multi-thread Native PDF Conversions on page 25.
To configure single-threaded PDF conversions, select S i n g l e - t h r e a d e d n a t i v e
P D F c o n v e r s i o n s and then under U s e r A c c o u n t s , type your user name and
password in keeping to the following conditions:
• If you were prompted to enter your user name and password during the
LiveCycle installation, use the same credentials as used during the
installation.
• Every user whose credentials are to be registered must complete the
Microsoft Software Activation process for the installed Microsoft Word
application.
• If neither of the previous conditions is true, use the credentials of a local
user with administrative privileges.
• Go to S e r v e r M a n a g e r ▶ L o c a l U s e r s a n d G r o u p s ▶ U s e r s ▶ A d m i n i s t r a t o r
P r o p e r t i e s ▶ G e n e r a l , and ensure that the password used for the
administrator is set to P a s s w o r d n e v e r e x p i r e s .
3. Click A d d U s e r . Your user details are added to the U s e r N a m e , and the
comment User successfully added appears in the S t a t u s list.

Installing the Adobe LiveCycle Server 13

 Caution
The Windows User Account Control (UAC) must remain disabled for PDF
Generator to work properly. You can run the installation and configuration
process by turning on the UAC with the Elevate without prompting option
enabled. However, disable UAC to run PDF Generator. For further
information click here.

4. Click N e x t . The A d o b e L i v e C y c l e P D F G e n e r a t o r S y s t e m R e a d i n e s s Te s t page

opens.
5. Click S t a r t . The test is performed and the S y s t e m R e a d i n e s s To o l R e p o r t
opens on the test page.
6. Examine the report for successful configuration of the path variables for the
applications.

Note
• The test examines all combinations of applications for the LiveCycle
server. If you do not configure one or more path variables for each
application, a warning message may appear.
• It is safe to ignore warnings for applications that you have not installed on
the machine, but you must consider warnings for applications you intend
to use with the LiveCycle Server.

7. Click N e x t . The R e a d e r E x t e n s i o n s C r e d e n t i a l C o n f i g u r a t i o n page opens. If

you have purchased the Creo View PDF Review option, perform steps 8
through 11, otherwise continue from step 12.
8. Under C r e d e n t i a l f i l e , click B r o w s e to find to the PFX file under the
LiveCycle_Server_install directory on the media.
9. In the C r e d e n t i a l P a s s w o r d box, type the password that appears in the LC4-
ReaderExtensions-license.pdf file.

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10. Under U s e r d e f i n e d n a m e f o r t h i s c r e d e n t i a l , type a name.

Note
Keep this name in a safe place for use as the credential alias in the
procedures in the PTC Creo View MCAD Adapters 3.0 Installation and
Configuration Guide and the Windchill Installation and Configuration
Guide.

11. Leave C o n f i g u r e l a t e r u s i n g L i v e C y c l e E S 4 A d m i n i s t r a t i o n C o n s o l e unchecked,

and click C o n f i g u r e . The credentials are configured.
12. Click N e x t . The L i v e C y c l e E S 4 S a m p l e s I m p o r t page opens.
13. Select the S k i p L i v e C y c l e E S 4 S a m p l e s I m p o r t check box, and then click N e x t .
The S u m m a r y page opens.
14. Review the list of completed tasks, select the L a u n c h N e x t S t e p s check box,
and then click F i n i s h . The N e x t S t e p s window opens.
15. Bookmark the N e x t S t e p s page for later review. It contains important links
your administration of the Adobe LiveCycle server.
You have now completed the installation and configuration of the Adobe
LiveCycle Server ES4. Continue to the installation and configuration of the Adobe
LiveCycle Server’s Service Pack 1.

Installing Adobe LiveCycle ES4 Service

Pack 1
Install Adobe LiveCycle SP1 by following the steps below.
1. Before you begin the installation for the LiveCycle Server, read
\livecycle-jboss-win-ES4-SP1\sp_download_readme.pdf
on the media. This Adobe document provides information about the service
pack.
2. Right-click \livecycle-jboss-win-ES4-SP1\run_windows_
installer.bat, and select R u n a s a d m i n i s t r a t o r . The language options
dialog box opens.
3. Select a language and click O K . The A d o b e L i v e C y c l e E S 4 wizard opens to the
I n t r o d u c t i o n page
4. Click N e x t . The C h o o s e I n s t a l l F o l d e r page opens.
5. Accept the default path or click C h o o s e to select a new installation folder, and
then click N e x t . The U p g r a d e t o J B o s s E A P 5 . 2 . 0 page opens. N e x t .

Installing the Adobe LiveCycle Server 15

6. Leave the check box checked and click N e x t . The J B o s s A p p l i c a t i o n S e r v e r
L i c e n s e A g r e e m e n t dialog box opens. .
7. Read the license agreement, select I a c c e p t , and then click N e x t . The S e r v i c e
P a c k S u m m a r y page opens.
8. Click N e x t . The P r e - I n s t a l l a t i o n S u m m a r y page opens.
9. Review the settings.
10. Click I n s t a l l . The LiveCycle Service Pack is installed. This might take a few
minutes. The A p p l y P a t c h page opens. Click N e x t .

Note
This step will take between five and fifteen minutes to complete,
depending on the resources available to your system.

The I n s t a l l a t i o n C o m p l e t e page opens.

11. Select S t a r t C o n f i g u r a t i o n M a n a g e r , and then click D o n e .
Continue to the next procedure for steps on configuring your service pack
installation.

Configuring the Adobe LiveCycle ES4

SP1 Installation
By this point, you have installed the service pack. Follow the steps below to
complete the configuration process.
1. The We l c o m e t o A d o b e L i v e C y c l e E S 4 page opens. Click N e x t . The U p g r a d e
Ta s k S e l e c t i o n page opens.
2. Make sure that all the check boxes cleared and click N e x t . The Tu r n k e y M o d e
page opens.
3. Select E x p r e s s M o d e and click N e x t . The M o d u l e s page opens.
4. Leave only the following options checked:
• A d o b e L i v e C y c l e P D F G e n e r a t o r E S 4 , Ve r s i o n x . x . x
• A d o b e L i v e C y c l e R e a d e r E x t e n s i o n s E S 4 , Ve r s i o n x . x . x if you have
purchased the Creo View PDF Review option.
Click N e x t .The C o n f i g u r e t u r n k e y J B o s s S S L page opens.
5. Type your SSL information for the server in the text boxes.
6. Click C o n f i g u r e J B o s s S S L . The installer starts and configures JBoss. When
the process is complete, click N e x t .

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7. The L i v e C y c l e E S 4 I n s t a l l a t i o n Ve r i f i c a t i o n ( I V S ) E A R f i l e s page opens.
8. Clear the I n c l u d e I V S E A R s i n d e p l o y m e n t s e t check box.
9. Click N e x t . The E x p r e s s M o d e page opens.
10. Click S t a r t . The configuration and deployment process starts. This process
takes a few minutes.
You have now completed the first part of the service pack configuration. Continue
to the next procedure to complete the configuration necessary to use Creo View
Adapter for PDF.

Completing the LiveCycle Configuration

for SP1
Follow the steps below to complete the configuration process.
1. Click N e x t and then wait while the system retrieves settings from the server.
The A d m i n u s e r c r e d e n t i a l s f o r n a t i v e P D F c o n v e r s i o n s page opens.
2. Click N e x t . The D o c u m e n t S e r v i c e s P D F G e n e r a t o r S y s t e m R e a d i n e s s Te s t
page opens.
3. Click S t a r t . The test is performed and the D o c u m e n t S e r v i c e s P D F G e n e r a t o r
S y s t e m R e a d i n e s s Te s t opens on the test page.
4. Examine the report for successful configuration of the path variables for the
applications.

Note
If errors are detected, you can find their resolutions in the E r r o r s section of
the report.

5. Click N e x t . The R e a d e r E x t e n s i o n s C r e d e n t i a l C o n f i g u r a t i o n page opens. If

you have purchased the Creo View PDF Review option, perform steps 6
through 8, otherwise continue from step 9.
6. In the C r e d e n t i a l P a s s w o r d box, type the password that appears in the LC4-
ReaderExtensions-license.pdf file.

Installing the Adobe LiveCycle Server 17

7. Under U s e r d e f i n e d n a m e f o r t h i s c r e d e n t i a l , type a name.

Note
Keep this name in a safe place for use as the credential alias in the
procedures in the PTC Creo View MCAD Adapters 3.0 Installation and
Configuration Guide and the Windchill Installation and Configuration
Guide.

8. Click C o n f i g u r e . The credentials are configured.

9. Click N e x t . The S u m m a r y page opens.
10. Review the list of completed tasks, select the L a u n c h N e x t S t e p s check box,
and then click F i n i s h . The N e x t S t e p s window opens.

E n a b l i n g t h e P r o d u c t i o n L i c e n s e o n Yo u r
LiveCycle Server
After you have completed the steps in the previous procedure, you must enable the
production license or nonexpiring license by following the steps below.

Note
Your evaluation license expires in two months, so you must change to the
production license.

1. Open a Web browser on your LiveCycle server and browse to http://

localhost:8080/adminui.
2. Type your user ID and password and click L o g i n . The A d o b e L i v e C y c l e
A d m i n i s t r a t i o n C o n s o l e opens.

Note
The default user name and password are administrator and
password, respectively.

3. Click L i c e n s i n g . The C h a n g e L i c e n s e page for L i v e C y c l e E U L A opens.

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4. Click I a c c e p t , and then click N e x t . The C h a n g e L i c e n s e page changes to show
additional options.
5. Select P r o d u c t i o n and Ye s , l i c e n s e c h a n g e i s v a l i d f o r a l l d e p l o y e d M o d u l e s ,
and then click C o n f i r m L i c e n s e C h a n g e . The L i c e n s e C h a n g e C o m p l e t e page
opens.
You have now completed the installation and configuration of Adobe LiveCycle
server. Proceed to one of the following sections in a guide from the PTC
Reference Documents site:
• Configuring the Adapter for PDF section in the PTC Creo View MCAD
Adapters Installation and Configuration Guide
• WVS Adobe LiveCycle Server Integration section of the Windchill
Visualization Services Guide

Configuring Advanced Server Options

You can set advanced configuration options for the LiveCycle server. After you
have activated the Production license from the previous section, you may want to
address these issues:
• How to increase timeout for transactions
• How to increase timeout for PDF generation
• How to control shortage of temporary file space
• How to preserve Microsoft Word document markups when publishing a PDF
• How to convert entire Excel workbooks
• How to control memory allocation
• How to publish a PDF with reference links from Microsoft PowerPoint
documents through Windchill
• How to update the version of Adobe Acrobat XI from 11.0.0 to 11.x.x on an
Adobe LiveCycle ES4 server
In addition to the advanced configuration options in this section, you can find
more information about working with large documents at the following location:
http://blogs.adobe.com/livecycle/2008/10/livecycle_processing_big_docum.html.

Note
When implementing some of these procedures, you may have to stop and
restart the Adobe LiveCycle Server. To do this, go to C o n t r o l P a n e l ▶ L o c a l
S e r v i c e s , and stop or start J B o s s f o r A d o b e L i v e C y c l e E S 4 .

Installing the Adobe LiveCycle Server 19

S e t t i n g t h e Ti m e o u t f o r A p p s e r v e r Tr a n s a c t i o n
The Tr a n s a c t i o n Ti m e o u t for the Adobe LiveCycle application server is set to
120000 milliseconds by default. Large documents time out if this value is
exceeded. To configure the timeout, follow these steps:
1. On the Adobe LiveCycle server host, open <LC_Install>\jboss\
server\lc_turnkey\conf\jbossts-properties.xml in a text
editor.
2. Increase the value of the property name=
"com.arjuna.ats.arjuna.coordinator.txReaperTimeout"
value="120000"/> value. Save and close the file.
3. Restart the Appserver.

S e t t i n g t h e Ti m e o u t f o r P D F G e n e r a t o r S e r v i c e
The timeout for the PDF Generator Service for Adobe LiveCycle is set to 270
seconds by default. To configure the PDF generator transaction timeout, follow
the following steps:
1. To open the LiveCycle Server Admin user interface, click http://
<Server>:8080/adminui.
2. Log on as administrator.
3. Click S e r v i c e s ▶ A p p l i c a t i o n s a n d S e r v i c e s ▶ S e r v i c e M a n a g e m e n t . The
S e r v i c e M a n a g e m e n t dialog box opens.
4. Select P D F G C o n f i g S e r v i c e (Filter by Category: Default).
5. Increase the S e r v e r C o n v e r s i o n Ti m e o u t value as required.
6. Click S a v e .
7. Restart the Appserver.

Setting the Maximum Inline Size for Documents

The maximum inline variable defines the in-memory buffer size for documents
being processed with Adobe LiveCycle. The default is 64Kb. For greater
efficiency, Adobe Technical Support recommends setting this value to be greater
than the largest document to be processed. To set the maximum inline size, follow
the following steps:
1. To open the LiveCycle Server Admin user interface click http://
<Server>:8080/adminui.
2. Log on as administrator.
3. Click S e t t i n g s ▶ C o r e S y s t e m S e t t i n g s ▶ C o n f i g u r a t i o n s . The C o r e
C o n f i g u r a t i o n s page opens.

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4. Set the value of default document max inline size (bytes) larger than estimated
maximum document size, and then click O K .
5. Restart the JBoss server.

S e t t i n g Te m p o r a r y D i s k S p a c e
Large documents require several gigabytes of disk space for temporary input and
output of files. If transactions time out occurs, sufficient disk space may be a
problem. Moving to a different file system or cleaning out files periodically may
be required.
The affected subfolders for disk space are as follows:
%LC_TEMP_FOLDER%\AdobeDocumentStorage\local\
%LC_TEMP_FOLDER%\pdfg-<HOSTNAME>\
Default: C:\Windows\Temp
To find both%LC_TEMP_FOLDER% folders, follow these steps:
1. To open the LiveCycle Server Admin user interface click http://
<Server>:8080/adminui.
2. Log on as administrator.
3. Click S e t t i n g s ▶ C o r e S y s t e m S e t t i n g s ▶ C o n f i g u r a t i o n s . The C o r e
C o n f i g u r a t i o n s page opens.
4. In the L o c a t i o n o f t e m p d i r e c t o r y text box, type a path to a disk with ample disk
space, and then click O K .
5. Restart the JBoss server.

Pre serv i ng Mi c roso ft Wo rd Doc ume nt M ark ups wh en Pu bl i shi ng a

PDF
To preserve document markups when publishing PDF documents, you must
configure the following Adobe LiveCycle setting:
1. To open the LiveCycle Server Admin user interface, click http://
<Server>:8080/adminui.
2. Log on as administrator.
3. Click H o m e ▶ S e r v i c e s ▶ P D F G e n e r a t o r ▶ F i l e Ty p e S e t t i n g s .
4. Click current default file type settings to edit.
5. Expand M i c r o s o f t Wo r d .
6. Select P r e s e r v e d o c u m e n t m a r k u p i n A d o b e P D F .
7. To support macros in Word documents, add docm to the F i l e n a m e e x t e n s i o n s
list.

Installing the Adobe LiveCycle Server 21

8. Click S a v e if modifying previously customized settings, or S a v e A s if
modifying the default settings.
9. If required, enter a name for new F i l e Ty p e S e t t i n g s to create, and click O K .
10. Click S e t D e f a u l t S e t t i n g s . The S e t D e f a u l t S e t t i n g s page opens.
11. Select the modified settings name from the F i l e Ty p e S e t t i n g s list.
12. Click S a v e .

Setting the PDF Generator to Publish PDF from Microsoft Excel

To publish PDF documents that include the entire contents of each Excel file, you
must configure the following Adobe LiveCycle setting:
1. To open the LiveCycle Server Admin user interface, click http://
<Server>:8080/adminui.
2. Log on as administrator.
3. Click H o m e ▶ S e r v i c e s ▶ P D F G e n e r a t o r ▶ F i l e Ty p e S e t t i n g s .
4. Expand M i c r o s o f t E x c e l .
5. To support macros in Excel workbooks, add xlsm to the F i l e n a m e e x t e n s i o n s
list.
6. Select C o n v e r t e n t i r e w o r k b o o k .
7. Click S a v e if modifying previously customized settings, or S a v e A s if
modifying the default settings.
8. If required, enter a name for new F i l e Ty p e S e t t i n g s to create, and click O K .
9. Click S e t D e f a u l t S e t t i n g s . The S e t D e f a u l t S e t t i n g s page opens.
10. Select the modified settings name from the F i l e Ty p e S e t t i n g s list.
11. Click S a v e .

Setting the PDF Generator to Publish PDF from Microsoft PowerPoint

with Reference Links
To publish PDF documents that include reference links from PowerPoint source
files, you must configure the following Adobe LiveCycle setting:
1. To open the LiveCycle Server Admin user interface, click http://
<Server>:8080/adminui.
2. Log on as administrator.
3. Click H o m e ▶ S e r v i c e s ▶ P D F G e n e r a t o r ▶ F i l e Ty p e S e t t i n g s .
4. Click current default file type settings to edit.
5. Click M i c r o s o f t P o w e r P o i n t

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6. To support macros in PowerPoint presentations, add pptm to the F i l e n a m e
e x t e n s i o n s list.
7. Select E n a b l e a c c e s s i b i l i t y a n d r e f l o w w i t h t a g g e d A d o b e P D F .
8. Click S a v e A s .
9. Enter new name to settings and click O K .
10. Click S e t D e f a u l t S e t t i n g s .
11. Select the new setting for File Type Settings.
12. Click S a v e .
You can now start publishing files from the adapter.

Updating Adobe Acrobat XI on an Adobe LiveCycle ES4 Server

Note
Refer to the official Adobe support web site for compatibility information
before upgrading the Adobe Acrobat XI installation.

To update Acrobat XI from 11.0.0 to 11.x.x, first stop the current LiveCycle server
instance. Then update Adobe Acrobat XI Pro:
1. Click C o n t r o l P a n e l s ▶ A d m i n i s t r a t i v e To o l s ▶ S e r v i c e s ▶ J B o s s f o r A d o b e
L i v e C y c l e E S 4 , and then select S t o p t h e s e r v i c e .
2. Click S t a r t ▶ A d o b e A c r o b a t X I P r o . Acrobat XI Pro opens.
3. Click H e l p ▶ C h e c k f o r U p d a t e s and then follow the instructions from A d o b e
Acrobat Updater.

Installing the Adobe LiveCycle Server 23

 A
Configuring Multi-thread Native
PDF Conversions
The optional multi-threaded PDF conversion may increase performance by
enabling the processing of more than one Microsoft Word or Microsoft
PowerPoint files at one time. If you run Microsoft Excel or Microsoft Visio, the
conversion is treated as a single-thread procedure by the LiveCycle server.

Prerequisites for Multi-threaded native PDF conversions

• You must install LiveCycle on a server separate from Windchill and from the
Creo View Adapter for PDF machines.
• Each Creo View Adapter for PDF must be installed on a separate machine.
• Every user whose credentials are to be registered must complete the Microsoft
Software Activation process for the installed Microsoft Word application.
• Every user whose credentials are to be registered must have run both of these
applications at least once:
○ Adobe Acrobat—Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
○ Adobe Distiller—Adobe\Acrobat 11.0\Acrobat\
acrodist.exe
• Every user whose credentials are to be registered must be a local administrator
and must have the R e p l a c e a p r o c e s s l e v e l t o k e n policy enabled.(In the G r o u p
P o l i c y E d i t o r , navigate to L o c a l C o m p u t e r P o l i c y ▶ C o m p u t e r C o n f i g u r a t i o n ▶

25
 Windows Settings ▶ Security Settings ▶ Local Policies ▶ User Rights
A s s i g n m e n t , and add the A d m i n i s t r a t o r s group to the list.)
• The Windows User Account Control (UAC) must be disabled for multi-
threaded PDF conversions to work.
To enable multi user support for native files and to open Office files on a
Windows environment, add a minimum of three users with the following
permissions.
1. To open the LiveCycle Server Admin user interface click http://
<Server>:8080/adminui.
2. Log on as administrator.
3. Click S e r v i c e s ▶ P D F C r e a t o r ▶ U s e r A c c o u n t s . The U s e r A c c o u n t s dialog box
opens.
4. Click A d d , type the U s e r N a m e and P a s s w o r d of the user to add, and then click
S a v e . The user is added to the list.

Repeat this step for each user that you are adding.

Note
The Va l i d indication in the S t a t u s column shows that the user credentials
are registered correctly.

5. To delete a user, click D e l e t e and select a user, and then click S a v e . The user
is deleted from the list.
6. Restart the Adobe LiveCycle server.

Note
For further information see Enabling multi-threaded file conversions on the
Adobe Help and Support site.

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