Scribd
Upload
21 views5 pages

Final Questionnaire

This questionnaire asks hotel guests about their stay at Zifan Hotel. It asks about the purpose of their visit, satisfaction with various aspects of their stay, likelihood of recommending the hotel, and preferences when choosing accommodations.

Uploaded by

Rabia Ghuman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
21 views5 pages

Final Questionnaire

This questionnaire asks hotel guests about their stay at Zifan Hotel. It asks about the purpose of their visit, satisfaction with various aspects of their stay, likelihood of recommending the hotel, and preferences when choosing accommodations.

Uploaded by

Rabia Ghuman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 5

QUESTIONNAIRE

1. What is the primary reason for your visit to Karachi? (Select all that apply)
Business trip
Leisure trip
Visiting family/friends
Other (please specify): _________

2. How many times have you stayed at Zifan Hotel?


First time
2-3 times
4-5 times
More than 5 times

3. Please rate your satisfaction with the following aspects of your stay at Zifan Hotel, using
a scale of 1 (Strongly Disagree) to 5 (Strongly Agree):
Cleanliness of the room
Comfort of the bed
Amenities offered by the hotel (e.g., gym, pool, spa)
Friendliness and helpfulness of the staff
Efficiency of check-in and check-out process
Quality of food served at the hotel restaurants
Value for money
(add rating scale for each aspect)

4. For each of the following statements, please indicate how well Zifan Hotel met your
expectations:
QUESTIONNAIRE

 The staff at Zifan Hotel were prompt and attentive to my needs.


1. Not at all,
2. Somewhat,
3. Met expectations,
4. Exceeded expectations

 My requests were handled efficiently and professionally by the staff.


1. Not at all
2. Somewhat,
3. Met expectations,
4. Exceeded expectations

 The hotel resolved any issues I encountered during my stay promptly and to my
satisfaction.
1. Not at all,
2. Somewhat,
3. Met expectations,
4. Exceeded expectations

5. How important are the following amenities to you when choosing a hotel? (Rate from 1 -
Not Important at All to 5 - Very Important)
Clean and comfortable room
Convenient location
Wide variety of dining options
On-site recreational facilities (gym, pool, etc.)
Business services (meeting rooms, high-speed internet)
Free parking

6. Compared to other hotels in Karachi, how would you rate the pricing of Zifan Hotel?
Much more expensive
Slightly more expensive
About the same
QUESTIONNAIRE

Slightly less expensive


Much less expensive

7. How likely are you to recommend Zifan Hotel to friends and family? (1 - Not Likely at
All, 5 - Very Likely)

8. If you were to return to Karachi, how likely are you to stay at Zifan Hotel again? (1 - Not
Likely at All, 5 - Very Likely)

9. If Zifan Hotel had a loyalty program, what would make you consider enrolling in the
loyalty program? (Open ended)

10. Please share any additional comments or suggestions you may have about your stay at
Zifan Hotel.

11. Have you experienced any instances where your satisfaction with Zifan Hotel influenced
your decision to return or recommend it to others? If yes, please provide details.
A) Yes
B) No

12. How would you rate the overall value for money at Zifan Hotel compared to similar
hotels in the area?
A) Excellent
B) Good
C) Fair
D) Poor

13. How important is brand reputation when choosing accommodation for your travels?

14. How do you prefer to communicate with Zifan Hotel regarding reservations or inquiries?
(Select all that apply)
A) Phone
B) Email
C) Online chat
QUESTIONNAIRE

D) Social media
E) In-person

15. Have you encountered any challenges or difficulties while trying to communicate with
Zifan Hotel ? If yes, please explain.

16. How would you rate the professionalism and competence of the staff at Zifan Hotel?
A) Excellent
B) Good
C) Fair
D) Poor

17. Have you ever made any special requests or customized arrangements during your stay at
Zifan Hotel ? If yes, how satisfied were you with the hotel’s handling of your request?
A) Very Satisfied
B) Satisfied
C) Neutral
D) Dissatisfied
E) Very Dissatisfied

18. How would you rate the security measures and safety protocols at Zifan Hotel ?
A) Excellent
B) Good
C) Fair
D) Poor
E) Very Poor

19. Have you ever felt unsafe or uncomfortable during your stay at Zifan Hotel ? If yes,
please explain.

20. Have you ever stayed at Zifan Hotel during a special event or occasion (e.g., holiday,
anniversary, wedding)?
A) Yes
B) No
21. If yes, how would you rate the hotel’s handling of the special event or occasion?
A) Excellent
B) Good
C) Fair
D) Poor
E) Very Poor
QUESTIONNAIRE

You might also like