ABSTRACT

The document contains step by step process of using

different functionalities of Digital Banking.

IFIC DIGITAL BANKING

Tutorial V 1.0
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Contents
Login ...................................................................................................................................................................... 2
Forget Password ............................................................................................................................................... 2
Dashboard ............................................................................................................................................................. 3
Widget ............................................................................................................................................................... 3
Accounts & Cards .................................................................................................................................................. 4
Account Overview: List of Accounts and Balance ............................................................................................. 4
Card Overview................................................................................................................................................... 4
Transaction History ........................................................................................................................................... 5
Transfers ............................................................................................................................................................... 6
Transfer Between Own Accounts ..................................................................................................................... 6
Send Money ...................................................................................................................................................... 8
Recurring Payment.......................................................................................................................................... 11
Account Services ................................................................................................................................................. 12
Chequebook Request ...................................................................................................................................... 12
Stop Cheque .................................................................................................................................................... 13
Status & Request................................................................................................................................................. 14
Statuses ........................................................................................................................................................... 14
Signature: ........................................................................................................................................................ 15
Saved Transactions ......................................................................................................................................... 15
Requests.......................................................................................................................................................... 16
Profile .................................................................................................................................................................. 18
Mailbox ........................................................................................................................................................... 18
Settings............................................................................................................................................................ 21
Information ......................................................................................................................................................... 26
Currency Calculator:........................................................................................................................................ 26

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Login
Step 1: Click on Link to open IFIC DIGITAL BANKING Page
Step 2: Enter Login ID / Alias [1] > Press Enter  / Click CONTINUE [2]

Step 3: Enter PASSWORD [1] > Press Enter  / Click LOGIN [2]

Forget Password
Step 1: Click on Forget Password? [1] > Fill up Information [2] > Enter Captcha [3] > CONTINUE [4]

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Dashboard
1. Menu
• Contain All the options and
Functionalities.

2. Add Widget
• All disabled widgets vault.
• Click [+] to enable any widget.

3. Tutorial
• Tutorial for users.
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4. Search
• Search Partners/transactions.

5. Logout
• Exit/Logout user profile.

6. Accounts
• Select favorite/Primary Account to display status.
• Change Maximum & Minimum Amount Range to display
• List of all accounts and balance.

Widget
Widgets are the shortcuts of particular functions.

Delete Widget from Home

Settings

Move widget Position UP/Down

• Card Widget: Shows customer card/s. Click on the card image for card overview.
• Send Money: Shortcut of Send money. Select partner > Enter amount > Send out money.
• Currencies: Currency exchange rate calculation and graphical presentation of the exchange rate
periodically.
• Messaging Center: Shortcut of the message box.
• Order Status: This widget shows the transactions pending for initiation on future date.

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Accounts & Cards

Account Overview: List of Accounts and Balance
Step 1: Click on the Menu Icon [1] > Accounts & Cards [2] > Account Overview [3]
1

Step 2:
• Click on any account to view details
• Change style List/Tile View
• Change Position of the accounts:
Click on the PEN icon > Drag accounts position > Click ✓ when done.

Card Overview
Step 1: Click on the Menu Icon [1] > Accounts & Cards [2] > Card Overview [3]

1 Step 2:
• Click on any account to view details
2 • Change style List/Tile View
• Change Position of the accounts: Click on the PEN icon > Drag
accounts position > Click when done.

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Transaction History
Step 1: Click on the Menu Icon [1] > Accounts & Cards [2] > Transaction History [3]

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Step 2:
• Click on any Transaction to view details
• Use Filter to categorize view
• Change style List/Tile View/Month View

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Transfers
Transfer Between Own Accounts
Step 1: Click on the Menu Icon [1] > Transfers [2] > Transaction Between Own Account [3]

Step 2:
1. Select source account
2. Select Destination Account
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3. Insert Amount
4. Sending Date: ASAP/ Specific Date/ Recurring
5. Insert Payment Reference
6. SIGN TRANSACTION
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Step 3:
1. Check Data before sending
2. If ok click SEND TO BANK
3. Click MODIFY DATA if you want to change

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Send Money
Send money is used to transfer fund from Own account to other’s [partner/beneficiary] account [IFIC/Other
Bank account].
Step 1: Click on the Menu Icon [1] > Transfers [2] > Send Money [3]

Step 2: Select source Account from dropdown list.

Select Source Account from dropdown list

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Step 3: Type beneficiary name and click Add New or, Select Beneficiary from dropdown list

Add New:
1. Select Account/Card
2. Insert Account/card Number

Step 4:
1. Other Bank > Search Routing Number > Select Bank & Branch
2. If beneficiary account belongs to IFIC Bank then select radio button and proceed to next step.

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Step 5: Insert Amount > Select mode of transaction.

NOTE:
• Amount < 1,00,000.00, BEFTN will be selected by default.
• Amount >= 1,00,000.00, there will be option to select BEFTN / RTGS

Select Radio Button

Step 6:
1. Insert Payment Reference [Free text]
2. Sending Date
a. As soon as possible: Transfer immediately.
b. Specific Date: Select Specific date [from next day to 15 days]
c. Recurring: Select Starting date> Frequency > Validity of the recurring transaction.
3. Sign Transaction: Process the transaction.
4. Save for Later: Transaction will be saved to initiate later.

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a b c
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Step 7: Check the transaction detail and insert 6 digit ONE-TIME PASSWORD [1] > Click SEND TO BANK [2]/
Modify Transaction [3]

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Step 8: After completion of transaction, successfully processed massage will appear.

1. Create New transfer: To perform another transaction
2. Check Status: To check the status to transactions
3. Go to Home: Get back to Home page.

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Recurring Payment

2 Step 2:
1. Select Transaction to view details
2. Pay instantly
3. Cancel payment instruction > Confirm

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Account Services
Chequebook Request
Step 1: Click on the Menu Icon [1] > Account Services [2] > Chequebook Request [3]

Step 2:
1. Select account from dropdown list
2. Select Size of leaves 50/100
2 3. Select method of delivery
a. If branch [ select branch name]
b. By Mail: Customer’s address
4. SIGN TRANSACTION
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2
3 b

Step 3: Insert OTP > Click SEND TO BANK

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Stop Cheque
Step 1: Click on the Menu Icon [1] > Account Services [2] > Stop Cheque [3]

Step 2:
1. Select account from dropdown list
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2. Insert Cheque Number
a. Define range [in term of cheque sequence]
3. Insert Amount
3 4. Insert Payee Name [ not applicable for range]
5. Select Reason
6. SIGN TRANSACTION

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Step 3: Insert OTP > Click SEND TO BANK

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Status & Request

Statuses
Step 1: Click on the Menu Icon [1] > Status & Requests [2] > Status [3]

Change View Tile View / List View

Click on transactions to view details

Repeat Payment: Drag the cursor over the transaction [in term of
Send Money transactions]

Delete: Drag the cursor over the transaction [Future dated transactions]

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Signature
Transactions pending for your authorization. [Joint account/ corporate account]
Step 1: Click on the Menu Icon [1] > Status & Requests [2] > Signature [3]

Step 2:
Click on the transaction that requires your signature > Click on Sign
> Insert OTP > Click confirm to complete the transaction

Saved Transactions
Step 1: Click on the Menu Icon [1] > Status & Requests [2] > Status [3]

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Step 2:
Drag cursor over the saved transaction> Click SIGN to initiate

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Requests
Step 1: Click on the Menu Icon [1] > Status & Requests [2] > Request [3]

Bank Certificate Request:

3 1. Select account from dropdown list
2. Select Method of Delivery Branch / Post
a. Select branch name / insert
address
3. Comment [if any]
4. SEND > SEND
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a
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Bank Certificate Request:

1. Insert Cheque Number
2. Comment If Any 1
3. Click SEND > SEND
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3 Card Replacement Request:
1. Insert Card number Number
2 1 2. Comment If Any
3. Select Branch/ Post
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a. Branch name/ Address
a 4. Click SEND > SEND
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Card Cgeque Request:

1. Insert Card Cheque Number
2. Comment If Any
3. SEND > SEND

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Profile
Mailbox
Mailbox is the private messaging tool between Customer and the Bank.
Step 1: Click on the Menu Icon [1] > Profile [2] > Mailbox [3]

Customer’s Mailbox.
1. Compose: Click Compose to send new mail.
2. Subject: Left column shows Subject of the mail/message.
3. From: From column shows from whom the message received. No name will appear under this
column if the message is sent by the customer/user.
4. Date: Date column represents the sending/receiving date.

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Sort messages by
Ascending [^] or
Descending[v] button.

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Step 2: Compose Mail: Click Compose to send new mail

1. CATEGORY: Select Category from the dropdown list.
2. SUBJECT: Write subject of your message [free text field]
3. ATTACHMENT: Click on FROM FILE and attach pdf, jpg or jpeg file. [if required]
4. MESSAGE: Type your message within 4000 characters. [free text field]
5. SEND MESSAGE: Click on SEND MESSAGE to send your message to bank officials.

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Step 3: Mailbox management

1. View/Read Message: Click on the message from the list to view/read the message.
2. REPLY: If any back office bank staff sends message to customer through Digital Banking. Customer
will be able to reply on the message by clicking REPLY button under the message. In term of system
generated messages there will be no such option.
3. DELETE CONVERSATION: Click on DELETE CONVERSATION to erase/delete message individually.
Check in[✓] on right side to delete multiple messages[4] /MARK AS READ [5]

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Partners and Templates: It contain Partners and Templates saved by customers.

Step 1: Click on the Menu Icon [1] > Profile [2] > Partners and Templates [3]

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Step 2: Click on the Partner Name [1] > Detail will appear> You can SEND MONEY [2] directly from the save
templates or DELETE [3] the template

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Settings
Settings are the combination configurations categorized under personal settings and Security Settings.

Step 1: Click on the Menu Icon [1] > Profile [2] > Settings [3]

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1. Personal Settings
A. Notification: Menu Icon > Profile > Settings > Notification 1. Click on Item from the list.
i. Account 2. Check in [✓] notification type
you want to receive.
3. Edit/customize
4. SAVE ALL NOTIFICATION to
1 save changes

2
3

1. Insert Amount
4 2. Insert value [Optional]
3. Click SAVE
ii. Other

Notification you want to receive:

• User Locked
• Password Changed
• Mobile Device registration

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B. Confirmation: Menu Icon > Profile > Settings > Confirmation

• Check in/out to enable/disable

confirmation message

• Click APPLY CHANGES to save

settings

C. Personal Details: Menu Icon > Profile > Settings > Personal Details

• View Customer Details

• Click Camera Icon to

Change/upload image.

2. Security Settings
A. Password Change: Menu Icon > Profile > Settings > Password Change

2 • Insert current password

1
3 • Follow instruction and Insert
New password

4 • SAVE

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B. Change Authentication Method:

• Menu Icon > Profile > Settings > Change Authentication Method

1 • Select Authentication Method

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• NEXT
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C. Device Management: Menu Icon > Profile > Settings > Device Management

Click here to unlink device

A. Change Anti Phishing Image: Menu Icon > Profile > Settings > Change Anti Phishing Image

2 • Select Image

3 • NEXT

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B. Change Alias: [User name/ Login Name/ ID]

Menu Icon > Profile > Settings > Change Alias

2 • Type NEW ALIAS

• SAVE

3 • Insert OTP

• SIGN TRANSACTION

C. Login History: Menu Icon > Profile > Settings > Login History
1
2
• View History

• Cancel to Exit 3

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Information
Information function contain currency calculator their buy and sell rate with a graphical presentation over a
time period.
Currency Calculator:
Step 1: Click on the Menu Icon [1] > Information [2] > Currency Calculator [3]

Step 2: Insert Amount you want to convert [1] > Select Currency from dropdown list [2] > select the
expected currency from dropdown list[3]

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Thank You..

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