Scribd
Upload
43 views3 pages

1 A Call From A Customer

A customer calls a supplier to request extending their payment terms from 30 to 60 days due to cash flow problems. The supplier agrees to make an exception this time if the customer also places a new order. The customer appreciates the supplier's help and will email the new order.

Uploaded by

Lê Ngọc Hân
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
43 views3 pages

1 A Call From A Customer

A customer calls a supplier to request extending their payment terms from 30 to 60 days due to cash flow problems. The supplier agrees to make an exception this time if the customer also places a new order. The customer appreciates the supplier's help and will email the new order.

Uploaded by

Lê Ngọc Hân
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

FIRST 19.2.

23 0,5
A: hello,…speaking. How can I help you?
B: hi…it’s…from. I’m calling about latest shorter (?)
I’m calling about our latest order
A: everything’s allright ok,right? We got the delivery information at
our end. Arrived confirmation
B: yes, everything’s fine with the other ( the order) I’m calling about
the invoice and the payment terms. I need a favor
A: a favor? What do you need?
B: This’s little difficult, but I need an extension on the payment terms.
I know that you’re really ( third?) today but we’re having some
cashflow problems. You’re really helping us if you could extended to
six a day.
they’re usually 30 days, cash
flow . be helping us out extend it to 60 days
A: I’m not sure if I can do that B. We got regulation at our end also have
the manage on cashflow
We’ve got regulations,
To manage our own cash flow
B: I promise this one becomes the norm Junko.Actually, I also want to
play some other new order. The same size other’s at last time. It’s for
an important customer and it pays on delivery
this won’t become.
Place another new order. As the last time. And
they pay
A: I see. So your cashflow problem will be solved after the new order is
deliver?
This is
delivered
B: exactly.
A: That sounds good. Hold on B. Let me see how I can do. Yes I think
we can make an aception this time.
What
exception
B: That’s great Junko. I appreciate your help
A: and we appreciate your business, B. It works both ways
B: thanks again Junko. Can you send me a quick email confirmation of
the payment terms extension
A: sure no problem. We’re happy to help you
B; great! And I’ll email you the new order
A: thanks. We’ll keep an eye at for it. Talk to you soon
out
B: you too. Goodbye
SECOND 0,75
A: hello Junko Mori spreaking. How can I help you?
B: hi junko it’s adrea from. I’m calling about our latest order
A: everything arrived ok, right? We got delivery confirmation at our end
B: yes everything’s fine with the order. I’m calling about the invoice and
the payment terms. I need a favour
A: a favour? What do you need?
B: this’s little difficult but I need an extension on the payment terms. I
know they’r usually 30 days but we’re having some cash flow problems.
You’d really be helping us out if you can extend it to 60 days.
A: I’m not sure if I can do that B. we’ve got regulations at our end and
also have to manage our own cash flow.
B: I promise this won’t become the norm junko. Actually I also want to
place another new order. The same size order as last time. It’s for
important customer and they pay on delivery
A: I see. So your cash flow problem will be solved after the new order is
delivered.
B: exactly.
A: that sounds good. Hold on B. Let me see what I can do. Yes I think
we can make an exception this time.
B: that’s great junko. I appreciate your help.
A: and we appreciate your business B. It works both ways
B: thanks again Junko. Can you send me a quick email confirmation of
the payment term extension
A: sure, no problem. We’re happy to help you.
B: great and I’ll email you the new order
A: thanks I’ll keep an eye out for it. Talk to you soon
B: you too. Goodbye
THIRD 20.2.23 1.0
A: hello junko speaking. How can I help you?
B: hi junko it’s adrea here from red band. I’m calling about our latest
order
A: everything arrived ok, right? We got the delivery confirmation at our
end
B: yes everything’s fine with the order. I’m calling about the invoice and
the payment terms. I need a favour.
A: a favour? What do you need?
B: this is a little er…difficult. But I need an extension on the payment
terms. I know they’re usually 30 days but we’re having some cash flow
problems. You’d really be helping us out if you could extend it to 60
days
A: I’m not sure I can do that, adrea. We got regulation at our end and
also have to manage our own cash flow
B: I promise this won’t become the norm junko. Actually I also want to
place another new order. The same size order as last time. It’s for an
important customer and they pay on delivery.
A: I see so your cash flow problem will be solved after this new order is
delivered
B: exactly.
A: that sounds good. Hold on adrea. Let me see what I can do. Yes I
think we can make an exception this time.
B: that’s great junko. I appreciate your help.
A: and we appreciate your business adrea. It works both ways.
B: thanks again junko. Can you send me a quick email confirmation of
the payment terms extension.
A: sure no problem.we’re happy to help you
B: great and I’ll email you the new order.
A: thanks I’ll keep an eye out for it. Talk to you soon
B: you too goodbye

You might also like