Extension DID Location VRM_ID VRM_Name

42308 2267771808 MUM 262758 Shraddha Parkar

42349 2267771849 MUM 299347 Niket Sapre
42351 2267771851 MUM 299561 Akash Singh
42350 2267771850 MUM 303212 Jainendra Singh karotiya
42401 2267771901 MUM 293903 Chirag Bhatia
42074 2267771574 MUM 303665 Sonal Singh
42132 2267771632 MUM 296669 Pravin Singh
42135 2267771635 MUM 259283 Abhishek Ramraje
42174 2267771674 MUM 305576 Pooja Nalawade
42182 2267771682 MUM 266144 Anuja Shanbhag
42202 2267771702 MUM 265644 Amit Kumar Pandey
42215 2267771715 MUM 296412 Akruti Gupta
42216 2267771716 MUM 306557 Vishal Shinde
42225 2267771725 MUM 300421 Pooja Govalkar
42233 2267771733 MUM 271714 Aditya Dhaniwal
42241 2267771741 MUM 307310 Siddharth Agarwal
42252 2267771752 MUM 307101 Sahil Deshmukh
42255 2267771755 MUM 277404 Bincy Aji
42262 2267771762 MUM 296390 Romila Tejwani
42304 2267771804 MUM 298196 Parth Mehta
42306 2267771806 MUM 297502 Mayuri Munot
 Below are the eligibility criteria for upgrade the account:

Sr. no Criteria First Select First Wealth

1 Saving account (AMB consider for last 6 month of ETB) > = 3L > = 10L
2 Salary > = 2L P.M > = 5L P.M
3 Over All Relationship value > = 15L > = 50L
4 AUM (Asset Under Management) > = 7.5L > = 25L
5 Insurance wheighted received premium (Min 5 Yrs) > = 2L > = 5L
6 Home Loan (Existing With IDFC First Bank) > = 75L > = 2cr
7 Loan against property (Existing With IDFC First Bank) > = 75L > = 2cr
8 Car Loan / Used Car Loan (Existing With IDFC First Bank) 10L > = 20L
9 Qualified for First Private Credit Card - -
First Private
> = 1cr
> = 10L P.M
> = 3cr
> = 1cr
> = 10L
> = 4cr
> = 4cr
> = 40L
Yes
Amount 9999500000 Amount
Rate 7 0.07 100000
Period 31 0.084699 400000
9999500000
Interest 59286653 Total
10000000000
 Interets
254.10
1355.19
26680.33

28289.62
Sr. No Product FIRST Select FIRST Wealth
1 AMB NMC Waived Off NMC Waived Off
2 Forex 0.30 ps less then current rate 0.40 ps less then current rate

3 Loans Prefferential rate on all loans Prefferential rate on all loans

1 Locker Free and 50% off on

Locker
4 NA Additional 2 Lockers As per
Rent
Availability

Door Step Upto 5 Cheques Pickup Per Upto 15 Cheque Pickup Per
5
banking month month
 FIRST Private
NMC Waived Off
0.50 ps less then current rate

Prefferential rate on all loans

1 Locker Free and 50% off on

Additional Lockers As per
Availability

Unlimited cheque pickup Per

month
Sr.no Use Debit card with in first 30 days Minimum Spend Rewards

1 Select Rs 1000 4000 Reward points (0.25ps/RP)

2 Welath Rs 1000 8000 Reward Points (0.25ps/RP)
3 Private Rs 1000 20000 Reward Points (0.25ps/RP)

The reward points will be credited in

14 days in debit card
Average Monthly Balance Requirement ₹ 25,000
Debit Card Type Visa Platinum (issued w.e.f. 26th Aug’22)
FIRSTAP Debit Card (if applied for) Issuance Charge: Rs. 99,
Reissuance Charge: Rs.99
Non Maintenance Charges of AMB >= 20000 to < 25000 – ₹50/-
>= 15000 to < 20000 – ₹100/-
>= 10000 to < 15000 – ₹150/-
>= 5000 to < 10000 – ₹200/-
< 5000 – ₹400/-

6362928591

Cj-t*32mG
Applications Check List (to be logged in daily)

Sl No Application Name
1 SFDC
2 Asset ORG
3 CC ORG
4 DLMS
5 CBS
6 Pricing Engine
7 Whats App Banking
8 DCMS
9 Finness Link
10 IDFY

has context menu

gged in daily)

URL
https://idfcfirstbank.lightning.force.com/lightning/page/home
https://capitalfirst.lightning.force.com/lightning/n/QMS_Dashboard_POC
https://idfcfirstbank-cc.my.site.com/channelpartners
https://dcdlmsappprw.idfcbank.com/DLMSPROD/Account/Login
https://cbsbrnapp.idfcbank.com/NBL/625d9fb74d47f919918e4ae1cd19698b/0de75c138a4c9ae641525d5713181e17/login.ac
https://xlrt.idfcbank.com/xelerate/home/main#xel_main
Cogno AI (allincall.in)
https://192.168.194.4:5697/CMS/
https://dctccfinpprd03.idfcbank.com/desktop/logon.html?locale=en_US#/home
https://agent.video-kyc.idfy.com/?client_id=IDFC-SA-Live_f6b7a3b1073d
Email Id:

Debit Card Product: [email protected]

Charges not reflecting i [email protected]
IMPS [email protected]
NEFT [email protected]
RTGS [email protected]
NETBANKING [email protected]
MOBILE BANKING [email protected] Block NB permanently.
Unfreeze Channel [email protected]
Debit Freeze [email protected]
Sr.No Service Requests LOB Case type Category

1 Statement Request Liabilities Request Statement and Advices

2 Interest Certificate Request Liabilities Request Statement and Advices

3 Chequebook Request Liabilities Request Deposits

4 Stop Payment Of Cheque Liabilities Request Deposits

5 Stop Payment Revocation Liabilities Request Deposits
6 Debit Card New issuance Liabilities Request Debit Card
7 Debit card Re-issuance Liabilities Request Debit Card
8 Card Block Liabilities Request Debit Card
9 Card Unblock Liabilities Request Debit Card
10 Card Hotlisting Liabilities Request Debit Card

1023LTPB0116076

Krisp REQ2409733
Cisco REQ2409760
NICE REQ2409780

Token@2024
 Sub-Category Status

Statement Request Draft>>>In Progress>>>STP Success

Interest Certificate Draft>>>In Progress>>>STP Success

Chequebook Request Draft>>>In Progress>>>STP Success

Stop payment of chq Draft>>>In Progress>>>STP Success

Stop Payment Revocation Draft>>>In Progress>>>STP Success
Card New issuance Draft>>>In Progress>>>STP Success
Card Reissuance Draft>>>In Progress>>>STP Success
Card Block Draft>>>In Progress>>>STP Success
Card Unblock Draft>>>In Progress>>>STP Success
Card Hotlisting Draft>>>In Progress>>>STP Success
address need to be confirm with pincode
 Purpose of SR Sr.No

This SR will raise at the time of mannual

upgradation (first need to send consent sms 1
from SFDC>>Activity>>SMS
This SR will raise if cm enquire any this about
2
Lounge, Insurance, Offer

This SR will raise if cm face any issue on this

or need any assistance. Post raising SR will 3
mark mail to debit card product team

This SR will raise if cm face any issue on this

or need any assistance. Post raising SR will
4
mark mail to debit card product team if
required

This SR will raise if cm face any issue on this

5
or need any assistance.

This SR will raise if cm kit gets RTO and only

6
can be redispatch
This SR will raise if cm want to redirect his dc
7
and chq bk
8
9
10
11
12
13
14
15
16
17

18

19

20

21

22

23

24
 25
26

27

28
29

30

31

32

33

34

35

36

Not Live in
37
SFDC
Not Live in
38
SFDC
Not Live in
39
SFDC

40

41

Not Live in
42
SFDC

43

44

45
46
47
48
49
50
51

52
53
54
55
56

56

57

58

59
60
 Description LOB CASE CATEGORY

Mannual Upgradation Liabilities Request Relationship Banking

Debit Card (Lounge, Insurance, Offer ) Liabilities Query Debit card

Debit Card (Lounge, Insurance, Offer ) Liabilities Query Debit card

Debit Card Reward Points Liabilities Query First rewards

Debit Card Reward Points Liabilities Request First rewards

Welcome Kit Re-direction Liabilities Request Deliverable re-direction

Re-direction of debit card / cheque book (At Address or

Liabilities Request Deliverable re-direction
Branch)
FD / RD (Booking or Query) Liabilities Query Deposits
OD FD (Booking Or Query) Liabilities Query Payment
Salary Booster (If not resolved 24 hrs) Liabilities Request Salary Booster
Exceeding Fund Transfer Daily limit - Yes Liabilities Query Payment
Exceeding Fund Transfer Daily limit - No Liabilities Query Payment
Name Addition / Deletion in account Liabilities Query Deposits
Authorised Signatory Addition / Deletiom Liabilities Request Deposits
Change in mode of operation Liabilities Query Deposits
Account conversion from 25k to 10 and vise versa Liabilities Query Deposits
Dormant Account Activation Liabilities Query Deposits
Charges Query / If cm is not eligible for reversal and if he is not
Liabilities Query Charges
insisting for reversal)
Charges Reversal (Less than 2k) Liabilities Request Charges

Charges Reversal (More than 2k) Liabilities Request Charges

ATM Transaction
MATM / ATM Dispute (Enpowerment Credit) Liabilities Request
dispute

ATM Transaction
MATM / ATM Dispute (Onus ATM) Liabilities Request
dispute
ATM Transaction
MATM / ATM Dispute (OtherBank ATM) Liabilities Request
dispute
Imps dispute (Unsettled / Unclaimed txn) Liabilities Request Imps txn dispute
 Imps Dispute (Settled Txn) Liabilities Request Imps txn dispute
UPI Wrong Transfer Liabilities Request UPI Txn Dispute
Recycler Transaction
Cash Recycler Dispute (Deposit / Withdrawal / EPC) Liabilities Request
Dispute
POS / E-com Liabilities Request POS / ECOM TXN
POS / E-com Liabilities Request POS / ECOM TXN
Aggregrator
Aggregrator Dispute Empowerment Permanent Credit - EPC Liabilities Request
Transaction
Aggregrator Txn
Aggregrator Txn Dispute (Ecom) Liabilities Request
Dispute
Aggregrator Txn
Aggregrator Txn Dispute (Billpay) Liabilities Request
Dispute
Lien removal ( Wrong trf/ recovery/ Wow card/ Fraud Temp
Liabilities Query Deposits
Credit/ Fraud CB Lien/ 3-in-1 service broker)

Lien removal ( UPI & Salary booster) Liabilities Query Deposits

AMB Lien Deletion Liabilities Request Deposits

RL - MHA Lien Deletion Liabilities Query Deposits

IPO ASBA Lien Removal (Customer call before 7 to 8 working

Liabilities Query UPI IPO
days)
IPO ASBA Lien Removal (Customer call after 7 to 8 working
Liabilities Request UPI IPO
days)

Collection Lien Removal Liabilities Request Deposits

Credit card/ Loan Emi Outstanding amount to be debited from

Liabilities Request Deposits
link idfc saving account

Debit Credit Freeze Liabilities Request Deposits

My First bank
Temp Blocking Netbanking and Mobile App Liabilities Query
NETBANKING App
My First bank
Permanent Blocking Netbanking Mobile Banking Liabilities Query
NETBANKING App

Channel Unblocking service request Liabilities Request NetBanking

Channel blocking service request Liabilities Request NetBanking

UPI BLOCKING of Mobile Number - NPCI Liabilities Request UPI Txn Dispute
Debit Card - Card Block Liabilities Request Debit Cards
Debit Card - Unblock Liabilities Request Debit Cards
Debit Card Reissuance Liabilities Request Debit Cards
Debit Card Hotlisting Liabilities Request Debit Cards
 Debit card embossed Liabilities Request Debit Cards

Statement Request Liabilities Request Statement & Advice

Interest Certificate Request Liabilities Request Statement & Advice
Cheque Book Request Liabilities Request Deposits
Stop Payment Of Cheque Liabilities Request Deposits
Stop Payment Revocation Liabilities Request Deposits

Demographic Details Updation or Change Liabilities Query Customer Profile

CBDC Query Liabilities Query Digital Currency

Digital Currency
CBDC Dispute Liabilities Request
Dispute
CBDC Transaction Failure Liabilities Request Digital Currency
 Dispatch
SUB-CATEGORY Dispatch Mode SOURCH BRANCH
Descirption

Program Upgrade Quantum Thane

Debit Card Offer Quantum Thane

Debit Card Offer Quantum Thane

General Program / Account

Quantum Thane
Transaction Information

Hotel, Flight Ticket, product,

Voucher, redemption and Quantum Thane
welcome benefits

Welcome kit Courier / Post Customer Address Quantum Thane

Customer
Debit card / Cheque book Courier / Post Quantum Thane
addresd / Branch
TD / RD Enquiry Quantum Thane
Fund Transfer Quantum Thane
Limit Setup Quantum Thane
Fund Transfer Quantum Thane
Fund Transfer Quantum Thane
Name Addition / Deletion Quantum Thane
AUS Addition / Deletion Quantum Thane
Change in MOP Quantum Thane
Account Conversion Quantum Thane
Dormant A/c Activation Quantum Thane

Charges Summary Quantum Thane

Reversal Of Charges Quantum Thane

Reversal Of Charges Quantum Thane

Empowerment - PC Quantum Thane

Onus IDFC First Bank Quantum Thane

Other Bank ATM Quantum Thane

Enpowerment PC Quantum Thane

 Remitter Quantum Thane
Wrong Transfer Quantum Thane
Recycler Deposit/ Recycler Assigned to
Quantum Thane
Withdrawal/ EPC department
Enpowerment PC Quantum Thane
Mediator (Visa/Rupay) Quantum Thane

Empowerment - PC Quantum Thane

Ecom Quantum Thane

Billpay Quantum Thane

Removal of debit credit freeze Quantum Thane

Removal of debit credit freeze Quantum Thane

Lien Deletion Quantum Thane

Lien Deletion Quantum Thane

Lien Removal Quantum Thane

Lien Removal Quantum Thane

Lien Removal - Beyond TAT Quantum Thane

Account on hold - Payment

Quantum Thane
Consent

Debit Credit Freeze Quantum Thane

Password & user id (block,

Quantum Thane
unblock issuance & creation)
Password & user id (block,
Quantum Thane
unblock issuance & creation)
Unblocking Netbanking
Quantum Thane
Suspicious Fraud
Netbanking Blockbase Quantum Thane
Fraudulent / Misuse Quantum Thane
Card Block Quantum Thane
Card Unblock Quantum Thane
Debit Card Reissuance Quantum Thane
Card Hotlisting Quantum Thane
 Embossed name Changed Quantum Thane

Statement Request Quantum Thane

Interest Certificate Quantum Thane
Cheque book request Quantum Thane
Stop payment of cheque Quantum Thane
Stop payment revocation Quantum Thane

Aadhar Update / Address

Change / DOB Updation / Mobile
nunber change / Email id / Name Quantum Thane
Change/ Pan update (1st time) /
Pan modification

Product Information /
Registration / De-registration /
Quantum Thane
Load / Unload of wallet / Wallet
Pin reset

Loading / Offloading / Transfer Quantum Thane

Transaction Failure Quantum Thane

 New Program Authentication Status Code

Select/Wealth/Private Form Based Sent to Ops

Form Based FTR & Closed

Form Based Follow up / Communicated & Closed

FTR & Closed / Follow up /

Form Based
Communicated & closed

Form Based Sent to Ops

Form Based Sent to Ops

Form Based Sent to Ops

Form Based FTR & Closed

Form Based FTR & Closed
Form Based Sent to Ops
Form Based FTR & Closed
Form Based Follow up / Communicated & Closed
Form Based FTR & Closed
Form Based FTR & Closed
Form Based FTR & Closed
Form Based FTR & Closed
Form Based FTR & Closed

Form Based FTR & Closed

Form Based Draft

Select Approver from
Form Based Draft
dropdowm

Form Based Sent to Ops T+1

Form Based Sent to Ops T+5

Form Based Sent to Ops T+5

Form Based Sent to Ops

Form Based Sent to Ops
Form Based Sent to Ops

Form Based Recon - Ops T+5 days

Form Based Sent to Ops

Form Based Sent to Ops

Form Based Sent to Ops T+1 Working days

Form Based Sent to Ops 10 days

Form Based Sent to Ops 10 days

Form Based FTR & Closed

Form Based Followup

Form Based Sent to Ops

Form Based FTR & Closed

Form Based FTR & Closed

Form Based Sent to Ops

Form Based Sent to Ops T+2 Days

Form Based Sent to Ops T+2 Days

Customer
Save In Draft Immideate
induced

Form Based FTR & Closed

Form Based Follow up / Communicated & Closed

Form Based Sent to Ops T+3 Days

Form Based Sent to Ops

Form Based Assigned to Dept 90 Working Dayd
Bitly Draft>>>In Progress>>>STP Success
Bitly Draft>>>In Progress>>>STP Success
Bitly Draft>>>In Progress>>>STP Success
Bitly Draft>>>In Progress>>>STP Success
Form Based Sent to Ops

Bitly Draft>>>In Progress>>>STP Success

Bitly Draft>>>In Progress>>>STP Success
Bitly Draft>>>In Progress>>>STP Success
Bitly Draft>>>In Progress>>>STP Success
Bitly Draft>>>In Progress>>>STP Success

Form Based FTR & Closed

FTR & Closed

Form Based Assigned to Dept Recon Ops

Form Based Assigned to Dept CBDC Product

 Descirption: FD Booked (If Booked Over the call)

EPC - Customer already has 2 credit in past 2 month

Not applicable for chargeback presented cases
In Details : AMB Lien Deletion (Mention the amount)

In Details : Guided the customer to visit nearest Police

station with MHA Ref Number.

Issue type: Gist of issue should be mentioned

Customer name, customer ac no, cutomer id, why

debit freeze reason

Reason to Unblock

Department - GRD
All bitly SR in Draft
 at embossing request>>>first hotlist existing
debit card( do it by bitly)>>>then take
In Details: Mentioned NEW NAME.
Embossed SR( Form Based )>>>then Reissue
SR( Do it by Bitly )>>>>then Redirection
Sr. No Mode Of Transaction Minimum Amount Maximum Amount

1 IMPS Rs. 1 Rs 5 Lacs Per Txn

Rs 20 Lacs From MB /
2 NEFT Rs. 1 No Limit From
branch

Rs 20 Lacs From MB /
3 RTGS Rs. 1 No Limit From
branch

Rs 20 Lacs From MB /
4 Instant Fund Transfer Rs. 1 No Limit From
branch
First 24 Hours ( New
Rs. 1
to UPI) Rs 5k
Rs. 1 Per Txn Rs 25k
5 UPI Rs. 1 Per Day Rs 1 Lac

Rs. 1 Per Week Rs 3.5 Lac

Rs. 1 Per month Rs 5 Lac

6 Add money Rs. 1 Per Txn Rs 2k
 30 min is the minimum TAT to add beneficiaries in the beneficiary list.

Total Limit for NB / MB is Rs 20Lacs

After Adding Beneficiaries First 24 Hours can be transfer only 25k

Sr. No Business
1 Debit Card
2 Digital Banking

3 Debit Card
 Accrual Rule
First DC Transaction above Rs. 1000 (welcome Points only to be posted on first DC transaction)
Bill Pay via app/NB every month
For all offline spends (on every ₹150 spent)
For all Online Shopping (on every ₹150 spent)
Accelerated Reward Points above monthly spends target xx - INR 20K,1lakh,1.5lakh & 2lakhs respectively for Gen, FS,F
 Private Wealth Select General
20000 8000 4000 2000
250 250 250 250
4X 3X 2X 1X
6X 4X 3X 2X
10X 10X 10X 10X
1X = 1 Rewards Point = 0.25 Re
 Particular Chargeback To Raise Pre-Arb Pre- Arbitration To Raise Arbitration

Aggregator T+10 Days NA NA NA

7 days from 15 days from
ATM T+5 Days 7 days
representment representment

IMPS (Wrong transfer) T+35 days NA NA NA

30 days from 30 days from

MATM T+5 Days 17 days
representment representment
30 days from 30 days from
Rupay T+25 days 25 days
representment representment
UPI ( Wrong transfer) T+35 days NA NA NA
Arbitration Good Faith CCTV Footage

NA 10 Days Na

No TAT 30 days 30 days

NA 30 days NA

No TAT 30 days NA

No TAT 30 days NA

NA 30 days NA
Cash Recycler Dispute
Call Verification (Non Critical)
Customer Calling

Register Mobile Number Unregister Mobile Number

Name Name + 1 Verifier

Central Bank Digital Currency:

Transaction Limit: CBDC is 24*7 available for the customer to do the transaction:

Particular Full KYC

Holding Capacity for wallet (Amount) 200000
Per day Load (Amount)
Per day Transfer (Inward Amount) 200000
No. of Load (Counts)
No. of Transfer (Inward Count) 30
Per day Unload (Amount)
Per day Transfer (Outward Amount) 200000
No. of Unload (Count)
No. of Transfer (Outward Count) 30
Per Transaction (Pay/Collect) 200000