Data+Digest+ +Feb'21+Edition
Data+Digest+ +Feb'21+Edition
com
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DATA DIGEST
The index
Leadership Speaks 03
Spotlight-Paper
[email protected] publication 07
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Alumni Corner 08
Employee Corner 10
Let’s Learn 11
Leadership speaks
keeps one looking to do better. This is why
overcoming challenges as a team has been
rewarding for me!
[email protected]
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Spotlight-Paper publication
Electronic Word of Mouth - Decoding feedback given by customers. Mobile holder
Customer Reviews category was used for the purpose of this study
This is a project presented by Payal Upadhyay because it was a utilitarian category and the
and Gaurav Vashisht, PGPBABI students, in the customer opinion extracted can be applied
AICTE Sponsored Online International Confer- across this subcategory evenly.
ence on Data science, Machine learning and its
applications (ICDML-2020). A follow-up paper For the first objective, a list of positive and
was published in the conference journal. negative words were extracted from the reviews
to identify the product features that the custom-
Multiple studies exist where large volumes of ers were interested in. The effect of these words
customer reviews have been analyzed to extract on the product rating given by customers were
useful information regarding their structures, further quantified. Based upon the analysis,
emotion content, readability, syntax, feature these words were further categorized under the
content and ratings to understand the voice of 5-Ps of marketing which could help a seller to
the customer. However, no study exists to better position their product.
establish a link between what the customer
perceives as a helpful feature of a product and For the second objective, it was observed that
how a marketer can exploit the same to make
[email protected] only 5% of the total reviews were displayed to
inroads into the customer community. The
166FVD0TPV the customers on e-commerce platforms like
objective of this study was two-fold, where the Amazon, which were rated and upvoted as
first objective was to help sellers position a helpful by customers. The customer reviews
product for better reach and the second objec- were broken into 50 features and each feature
tive was to identify helpful reviews for custom- was given a numeric score for ease of predic-
ers which will help to make better purchase tion. The voted reviews were penalized to
decisions by analysing the customer reviews of remove biases and to ensure equal consider-
Mobile Holder products on Amazon. For an ation to unvoted reviews. The reviews were
e-marketplace, customer reviews play a very further classified into three slots where 1 was
important role in disbursing information, build- considered as least helpful whereas 3 was
ing trust and promoting commerce. The review considered as most helpful. Through this
data is available in abundance and there is a method, 32% of the reviews were identified as
need to slot, categorize and to extract inference helpful for the customer to make their purchase
from these reviews that can be used to further decisions, which is a significant improvement
the goal of the sellers as well as the buyers. over the industry standard of 5%. The study
further proposed Amazon to add the “Must
The data used in the study was a customer Read” feature apart from the “Top Reviews”
review dataset from Amazon for the sub-cate- and “Most Recent” already available on the
gory of mobile holders, which spanned from Amazon platform. This study can further be
year 2016 to 2018 and the study sample had extended for different types of products. Com-
23,124 reviews with information on 12 variables bining the reviews from multiple social media
which also includes product rating (out of 5), platforms could lead to more helpful insights for
Mayank Sharma VirendraSingh Panwar Kiran Unni
review helpfulness (Yes or No) and qualitative the buyers’ and the sellers’ community.
Renukadevi says, “we provide placement I take this opportunity to thank GL and the
support to our students. We observed that the mentors who guided us throughout the course”
expectations of the recruiters are unique and
specific with respect to the roles. But our
placement training was a generalized one,
where we train students to take up aptitude
tests, participate in GD and attend personal
interviews. So, we planned to design a place-
ment training for the final year students. To
understand the requirement of the recruiters,
we decided to get the inputs from their web-
sites and the posts in social media. As this data
was huge, we did text analysis to find what
were the most required skill sets by the recruit-
ers. Based on that, we designed the custom-
ized placement training based on the student’s
background and interest. This helped us to
improve our placement percentage by 24%.
Employee Corner
This time we have Ritesh Sethi and Saibi Gambhir. We asked them the following 2 questions and
this is what they had to say
What do you like most about your work? What do you like most about your work?
There cannot be a single answer to this. Since I Acquiring the best talent in the market and
have joined the company, I have enjoyed the seeing them grow within the organisation, the
ride to the fullest. If I have to pick up only one feeling of building up a team by hiring a good
aspect, it is the opportunity to contribute to the
[email protected] number of resources and then seeing them
cross functional teams. Being the SPOC of the
166FVD0TPV being great performers is an incomparable
guru community has given me that opportunity emotion, full of satisfaction and pride. Apart
to engage Gurus to numerous verticals, like from this, as part of employee engagement,
marketing, branding, networking etc. and not maintaining the basic hygiene in the organisa-
just restricting the engagement to operations. tion through #FunatWork activities are some-
The sheer sense of satisfaction to contribute to thing I enjoy the most.
the multiple growth aspects, and actually create
impact, is something that stands out for me. What was your most recent memorable
experience at work?
What was your most recent memorable When you work in human resources manage-
experience at work? ment, you set an example and you have much
I have 2 such instances here. The top most was influence over how people are treated and the
the appreciation that the DSBA guru community company culture. You can tell your colleagues,
got from the senior leadership team for the coworkers, and employees how much you value
impact the gurus have had in cross functional them and their contribution. The virtual RnR
initiatives. It feels amazing to see such acknowl- felicitation ceremony that happened for the
edgment. Second one had to be the selection sales team became a memorable one. That is
of 14 papers from the BABI track for the ICD- because of the happiness and excitement
ML20 Conference. It was one of the most showcased by both the employees and their
critical initiatives I was a part of and felt managers.
outstanding to see our learners' efforts being
recognized at the biggest stages.
Let’s Learn
Data Analytics for Insurance Company Auto Insurance companies also give smart
Underwriting, claims and finance are major devices to install in cars for which policy is
departments of an insurance company that uses purchased. This device collects information
data analytics to improve company performance. about driving habits, maintenance of cars which
They collect information about their customers, can be used in risk assessment for next year
and identify the various segments. Predictions policy and rewards good drivers.
can be then made based on these segments
about behaviour of customers. Underwriters So not only past data, but real time data
assess risk in granting policy to a customer and collected during policy tenure will be used by
decide premium based on identified risk. Fraudu- insurance companies to improve their sales and
lent claims are a major challenge for the claim profit. They will also provide a better customer
process. To find out if a claim is genuine or experience, affordable premium to their
fraudulent manually is very time consuming. customers.
Understanding GAN
The learning models in machine learning can be
classified into two sub-categories, viz – Discrimi-
[email protected]
166FVD0TPV
Editorial Team
Program Managers - DSBA Operations team, Great Learning