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Fos Tools

The document describes various front office tools, equipment, and paraphernalia used at hotels including room racks, key racks, reservation racks, information racks, folio trays, account posting machines, voucher racks, cash registers, telephone equipment, credit card imprinters, magnetic strip readers, time stamp recorders, and multi-zone clocks.

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166 views3 pages

Fos Tools

The document describes various front office tools, equipment, and paraphernalia used at hotels including room racks, key racks, reservation racks, information racks, folio trays, account posting machines, voucher racks, cash registers, telephone equipment, credit card imprinters, magnetic strip readers, time stamp recorders, and multi-zone clocks.

Uploaded by

dwightdeguzman71
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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FOS TOOLS, EQUIPMENT, AND PARAPHERNALIA

1. The room rack is where registration


records are kept. It is considered as the most
important piece of front office equipment.
Sometimes, it is also array of metal file pockets
designed to hold room rack slips that display
guest and room status information. When key
slots are added to the room rack, it can serve as
a combination of room and key rack. Front Desk
Officers normally use room rack slips
information to match available rooms with
guests needs during the registration process.

2. Key Rack is an array of numbered


compartments used to store guestroom keys.
These are often placed in front desk drawers to
ensure the safety and security of guests.

3. Reservation Racks are special board or series of


pigeonholes where cards are placed to show which
room have been booked. Front office uses both two
types of reservation racks. In advance reservation
racks, registration cards are arranged by the guest's
scheduled dates of arrival and with each day's
grouping. A current reservation racks is used by the
front desk agents to assists in processing guests
during registration.

4. An information rack is an index of in-house guests,


by both last name and room number. It is
commonly used to assist from office employees with
proper routing of telephone calls, mails and
others. The information rack normally consists of
aluminium slots designed to holds guest information
slips.
5. Folio Tray or folio bucket is where the guest folios are
stored and arranged by guestroom numbers. Guest folios
remain in the tray throughout the occupancy stage of the
guest cycle, except when they are used in posting
transactions. A second folio tray is normally located in the
hotel's accounting office. Once the accounts of guest are
settles, the folios are moved to permanent storage location.

6. An account posting machine is used to post,


monitor, and balance charges and credits to guest
accounts.

7. Voucher Rack is a container for storing vouchers for


future reference and verification during the night audit.

8. Cash Register is used to record to cash transactions


and maintain cash balances.

9. Telephone equipment consists of call accounting


systems, automatic call dispensing, telephone / room
status system, fax machine and call detection.
10. Credit Card Imprinter presses credit card
voucher against a guest credit card.

11. Magnetic strip reader magnetically encoded and


stored on magnetic tape strip on credit card.

12. Time stamp recording is important for


establishment of chronology of events.

13. Multi Zone Clock is an indicator of


the time at different time zones
across the world.

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