SOFTWARE ENGINEERING PRACTICES LAB(19B17CI471)

Faculty: Seema Verma

Submitted By:
Achintya Sharma (221031001) IT-41

Amol Arora (221031015) IT-42

Aayush Kataria (221031038) IT-42

Table of Contents

1. Introduction
2. Overall Description
3. External Interface Requirements
4. System Features
5. Non-functional Requirements
6. Other Requirements
7. Use Case Model
8. Appendices
● A. Glossary
● B. Use Case Diagram
● C. Entity-Relationship Diagram
● D. Mockups

9. INDEX
1. Introduction

1.1 Purpose
In today's fast-paced world, where convenience and efficiency are
paramount, traditional methods of procuring essential commodities
like fuel have become increasingly outdated. Recognizing the need
for innovation in this sector, the online fuel delivery software
engineering project aims to revolutionize the way individuals and
businesses access fuel by providing a seamless, user-friendly
platform for ordering and receiving fuel directly at their location.

The purpose of this Software Requirements Specification (SRS)

document is to outline the comprehensive set of requirements that
will guide the development team in designing, implementing, and
deploying the online fuel delivery system. By clearly defining the
functional and non-functional specifications, interface
requirements, and system features, this document serves as a
blueprint for stakeholders, including developers, designers, testers,
and end-users, ensuring a common understanding of the project
objectives and scope.

1.2 Scope
The scope of the online fuel delivery software engineering project
encompasses the development of a robust, scalable, and secure
web-based platform that facilitates the seamless ordering and
delivery of fuel to customers' desired locations. The system will
offer a wide range of functionalities to cater to the diverse needs of
individual consumers, commercial enterprises, and fleet
management companies. These functionalities include but are not
limited to:

● User Registration and Authentication: Allow users to create

accounts securely and authenticate themselves to access the
system's features.
● Fuel Selection and Ordering: Enable users to browse and
select from various types of fuel (e.g., gasoline, diesel,
biodiesel) and quantities, with options for scheduling
deliveries as per their convenience.
● Real-time Order Tracking: Provide users with the ability to
track the status of their orders in real-time, from placement to
delivery, using GPS or location-based services.
● Payment Processing: Facilitate secure and convenient
payment transactions through integration with trusted
payment gateways, supporting multiple payment methods
such as credit/debit cards, digital wallets, and bank transfers.
● Administrative Dashboard: Empower administrators with
comprehensive tools and functionalities to manage user
accounts, monitor orders, track deliveries, configure system
settings, and generate reports for business analytics and
optimization.

The system will be developed using modern technologies and

frameworks, with a focus on scalability, reliability, and user
experience. It will adhere to industry best practices for security, data
privacy, and regulatory compliance, ensuring the integrity and
confidentiality of user information and transactions.

1.3 Definitions, Acronyms, and Abbreviations

To facilitate clarity and understanding throughout this document,
the following definitions, acronyms, and abbreviations are used:
 ● SRS: Software Requirements Specification
● API: Application Programming Interface
● GPS: Global Positioning System
● HTML: Hypertext Markup Language
● CSS: Cascading Style Sheets
● JWT: JSON Web Token
● CI/CD: Continuous Integration/Continuous Deployment

2. Overall Description

2.1 Introduction
In today's fast-paced world, where convenience and efficiency are
paramount, the traditional process of purchasing fuel often proves
to be cumbersome and time-consuming. Recognizing the need to
modernize this essential aspect of daily life, the online fuel delivery
software engineering project endeavors to revolutionize the way
individuals and businesses access fuel by providing an innovative
and user-friendly platform for ordering and delivering fuel directly to
their desired location.

2.2 Project Objectives

The primary objective of the online fuel delivery software
engineering project is to develop a robust, scalable, and secure
web-based platform that facilitates the seamless ordering and
delivery of fuel to customers' locations. By leveraging technology
and modern software development practices, the project aims to:
 ● Simplify the process of ordering fuel by offering a convenient
and user-friendly online platform accessible via web browsers
on desktop and mobile devices.
● Improve accessibility and convenience by enabling customers
to order fuel from the comfort of their homes or workplaces,
eliminating the need to visit physical fuel stations.
● Enhance transparency and reliability by providing real-time
order tracking and notifications, allowing customers to
monitor the status of their orders from placement to delivery.
● Ensure security and privacy by implementing robust
authentication, encryption, and data protection mechanisms
to safeguard user information and transactions.
● Optimize operational efficiency by providing administrators
with comprehensive tools and analytics to manage orders,
track deliveries, and optimize business processes.
● Foster innovation and sustainability by exploring eco-friendly
fuel options and promoting environmentally responsible
practices in the fuel delivery industry.

2.3 Scope of the Project

The scope of the online fuel delivery software engineering project
encompasses the design, development, testing, deployment, and
maintenance of a full-fledged online fuel delivery system. The
system will offer a wide range of functionalities to cater to the
diverse needs of individual consumers, commercial enterprises, and
fleet management companies, including but not limited to:

● User registration and authentication to enable secure access

to the platform.
● Fuel selection and ordering, allowing customers to browse and
select from various types of fuel and quantities.
● Real-time order tracking and notifications to keep customers
informed about the status of their orders.
 ● Secure payment processing with support for multiple payment
methods, ensuring flexibility and convenience.
● Administrative dashboard for managing user accounts, orders,
deliveries, and system settings.
● Integration with external services such as payment gateways,
mapping services, and fuel suppliers to facilitate seamless
operations.
● Compliance with relevant regulations and standards governing
the fuel delivery industry, including data protection,
environmental regulations, and safety standards.

2.4 Operating Environment

The online fuel delivery system will be developed using modern
software development technologies and frameworks to ensure
scalability, reliability, and performance. The system's operating
environment will include:

● Backend: Developed using Python programming language

with frameworks such as Django or Flask to build robust and
scalable web applications. The backend will handle business
logic, data processing, and integration with external services.
● Frontend: Developed using HTML, CSS, and JavaScript to
create intuitive and responsive user interfaces accessible via
web browsers on desktop and mobile devices. The frontend
will provide a seamless user experience with features such as
interactive maps, real-time updates, and secure payment
processing.
● Database: Utilizing relational databases such as MySQL or
PostgreSQL to store and manage user data, order information,
and system configurations. The database will ensure data
integrity, consistency, and reliability, with efficient indexing and
querying for optimal performance.
 ● Deployment: The system will be deployed to cloud
infrastructure providers such as Amazon Web Services (AWS)
or Microsoft Azure, utilizing containerization technologies
such as Docker for seamless deployment and scalability.
Continuous integration and continuous deployment (CI/CD)
pipelines will streamline the development, testing, and
deployment process, ensuring rapid delivery of new features
and updates.

2.5 Development Methodology

The development of the online fuel delivery software engineering
project will follow agile software development methodologies,
emphasizing iterative development, collaboration, and adaptability.
Agile principles such as continuous integration, frequent releases,
and stakeholder feedback will guide the development process,
ensuring alignment with user needs and business objectives.
Development sprints will be conducted in short cycles, typically
lasting one to two weeks, with regular review meetings and
retrospectives to evaluate progress, identify challenges, and plan
upcoming tasks.
3. External Interface Requirements

3.1 User Interfaces

3.1.1 Customer Interface

The customer interface is the primary interaction point for users

accessing the online fuel delivery system. It encompasses various
pages and components designed to facilitate the ordering and
management of fuel deliveries. Key user interface elements include:

● Login/Register Page: Allows new users to register for an

account or existing users to log in securely using their
credentials. Provides password recovery options and links to
the registration page.
● Fuel Selection Page: Displays a catalog of available fuel types,
quantities, and prices. Allows users to select their desired fuel
type, specify the quantity, and view the total cost.
● Delivery Location Page: Prompts users to input their delivery
address or select it from a list of saved addresses. Utilizes
autocomplete or geolocation features for ease of input.
● Order Placement Page: Summarizes the user's order details,
including fuel type, quantity, delivery address, and total cost.
Allows users to review and confirm their order before
proceeding to payment.
● Order Tracking Page: Provides real-time updates on the status
of the user's order, including order confirmation, dispatch,
delivery en route, and delivered. Displays estimated delivery
time and delivery agent information.
 ● Payment Processing Page: Securely processes payment
transactions using trusted payment gateways. Supports
multiple payment methods such as credit/debit cards, digital
wallets, and bank transfers. Encrypts sensitive payment
information for data security.
● Profile Dashboard: Allows users to view and manage their
account settings, including personal information, delivery
addresses, order history, and payment methods. Provides
options for updating account details, changing passwords,
and managing notifications.

3.1.2 Delivery Agent Interface

The delivery agent interface is designed for personnel responsible

for fulfilling orders and delivering fuel to customers' locations. It
includes features and tools to facilitate efficient order management
and navigation. Key user interface elements include:

● Agent Dashboard: Displays a list of pending orders assigned

to the delivery agent, along with relevant order details such as
customer name, delivery address, and order status.
● Order Details Page: Provides comprehensive information
about each assigned order, including fuel type, quantity,
delivery address, customer contact information, and special
instructions.
● Navigation Tools: Integrates with GPS or mapping services to
provide turn-by-turn navigation to the customer's delivery
address. Displays route information, estimated time of arrival,
and alternative routes.
● Order Status Updates: Allows delivery agents to update the
status of each order in real-time, indicating key milestones
such as order pickup, en route to delivery, arrived at
destination, and order delivered.
 ● Delivery Confirmation Page: Prompts delivery agents to
confirm successful delivery of the order by capturing
customer signatures or taking photos as proof of delivery.
Provides options for reporting any delivery issues or
discrepancies.

3.2 Hardware Interfaces

3.2.1 GPS Devices

The online fuel delivery system interfaces with GPS devices

installed on delivery agents' mobile devices to facilitate real-time
order tracking and navigation. It leverages GPS data to determine
the current location of delivery agents, calculate optimal delivery
routes, and provide accurate estimates of arrival times.

3.3 Software Interfaces

3.3.1 Payment Gateways

The system integrates with third-party payment gateways to

securely process payment transactions for fuel orders. It
communicates with payment gateway APIs to authorize and
capture payments, handle payment callbacks, and ensure PCI
compliance for data security.

3.3.2 Mapping Services

The system interfaces with mapping services such as Google Maps

or Mapbox to provide location-based services and navigation
functionalities. It utilizes mapping service APIs to geocode
addresses, calculate distances and routes, display interactive maps,
and provide turn-by-turn directions for delivery agents.

3.4 Communication Interfaces

3.4.1 HTTP/HTTPS Protocols
The online fuel delivery system uses HTTP/HTTPS protocols for
communication between the frontend and backend components. It
enables secure and reliable data exchange over the internet,
supporting RESTful API endpoints for seamless integration and
interoperability.

3.4.2 JSON/XML Formats

The system communicates data in JSON (JavaScript Object

Notation) or XML (eXtensible Markup Language) formats for
standardized data interchange. It ensures compatibility and
consistency in data transmission between different system
components, APIs, and external services.

4. System Features

4.1 User Management

4.1.1 User Registration

● Description: Allow users to create accounts to access the

online fuel delivery platform.
● Functional Requirements:
● Users should be able to register using their email
address and create a password.
● Captcha verification may be included to prevent bots
from registering.
● Validation checks should ensure that the email address
is unique and the password meets security
requirements.
● Non-functional Requirements:
● Registration process should be user-friendly, with clear
instructions and error handling for incorrect inputs.
 ● Passwords should be securely hashed and stored in the
database.

4.1.2 User Authentication

● Description: Authenticate users to access their accounts and

place orders.
● Functional Requirements:
● Users should be able to log in using their registered
email address and password.
● Forgot password functionality should allow users to
reset their passwords through email verification.
● Non-functional Requirements:
● Authentication process should be secure, protecting
against common attacks like brute force and password
guessing.
● Sessions should have appropriate timeouts to prevent
unauthorized access.

4.2 Fuel Selection and Ordering

4.2.1 Browse Fuel Options

● Description: Allow users to browse available fuel types and

quantities.
● Functional Requirements:
● Display a catalog of available fuels, including types (e.g.,
gasoline, diesel) and quantities (e.g., liters, gallons).
● Include pricing information for each fuel option.
● Non-functional Requirements:
● Catalog should be regularly updated to reflect current
fuel availability and prices.
 ● User interface should be intuitive and responsive for
easy navigation.

4.2.2 Place Order

● Description: Enable users to select fuel, specify quantity, and

place orders.
● Functional Requirements:
● Users should be able to add desired fuel types and
quantities to their cart.
● Provide a checkout process where users can review their
order details and confirm the purchase.
● Non-functional Requirements:
● Order placement process should be streamlined to
minimize steps and user input.
● Confirmation emails should be sent to users after
successful order placement.

4.3 Real-time Order Tracking

4.3.1 Order Status Updates

● Description: Provide real-time updates on the status of users'

orders.
● Functional Requirements:
● Users should be able to track the status of their orders
from placement to delivery.
● Status updates should include order confirmation,
dispatch, delivery en route, and delivered.
● Non-functional Requirements:
● Order tracking information should be accurate and
updated in real-time.
 ● Users should receive notifications or alerts for important
order status changes.

4.4 Payment Processing

4.4.1 Secure Transactions

● Description: Facilitate secure payment transactions for fuel

orders.
● Functional Requirements:
● Support multiple payment methods such as credit/debit
cards, digital wallets, and bank transfers.
● Ensure that payment processing is handled securely
using encryption and tokenization.
● Non-functional Requirements:
● Payment gateway integrations should comply with
industry standards for security and PCI DSS compliance.
● Payment processing should be fast and reliable to
provide a smooth user experience.

4.5 Administrative Dashboard

4.5.1 User Management

● Description: Provide administrators with tools to manage user

accounts.
● Functional Requirements:
● Allow administrators to view, edit, and delete user
accounts.
● Provide functionality to reset user passwords and update
user information.
● Non-functional Requirements:
 ● User management operations should be audited and
logged for security purposes.
● Administrative dashboard should have role-based
access control to restrict access to authorized users.

4.5.2 Order Management

● Description: Enable administrators to manage fuel orders and

deliveries.
● Functional Requirements:
● Allow administrators to view a list of all orders, filter
orders by status, and search for specific orders.
● Provide functionality to update order status, cancel
orders, and view order details.
● Non-functional Requirements:
● Order management interface should be efficient and
user-friendly, with features for bulk actions and batch
processing.
● Administrators should be able to generate reports and
analytics on order trends and performance metrics.

5. Non-functional Requirements

5.1 Performance Requirements

5.1.1 Response Time

● Description: Ensure the system provides timely responses to

user interactions.
 ● Requirements:
● The system should respond to user actions (e.g., page
loads, form submissions) within 2 seconds on average.
● Backend API responses should be delivered within 1
second for standard operations under normal load
conditions.
● Critical transactions, such as order placements and
payment processing, should be completed within 3
seconds.

5.1.2 Throughput

● Description: Maintain system performance under high load.

● Requirements:
● The system should support up to 10,000 concurrent
users.
● The system should handle up to 1,000 order placements
per minute without performance degradation.

5.1.3 Scalability

● Description: Ability to scale the system to handle increased

loads.
● Requirements:
● The system architecture should support horizontal
scaling by adding more server instances.
● The system should efficiently use resources and support
auto-scaling features provided by cloud infrastructure.

5.2 Security Requirements

5.2.1 Data Encryption

● Description: Protect data from unauthorized access during

transmission and storage.
● Requirements:
● All sensitive data, including user credentials and
payment information, should be encrypted using
AES-256 or higher.
● Data in transit should be protected using TLS 1.2 or
higher.

5.2.2 Authentication and Authorization

● Description: Ensure secure access control to the system.

● Requirements:
● Users should authenticate using strong passwords and
optionally multi-factor authentication (MFA).
● Role-based access control (RBAC) should be
implemented to restrict access to administrative
functions.

5.2.3 Security Audits and Logging

● Description: Monitor and log system activities to detect and

respond to security incidents.
● Requirements:
● Implement comprehensive logging of user activities and
system events.
● Logs should be stored securely and be accessible only to
authorized personnel.
 ● Conduct regular security audits and penetration testing to
identify and address vulnerabilities.

5.3 Reliability Requirements

5.3.1 Availability

● Description: Ensure the system is available and operational

when users need it.
● Requirements:
● The system should have an uptime of at least 99.9% over
a rolling 30-day period, excluding scheduled
maintenance.
● Implement redundancy and failover mechanisms to
maintain service availability during failures.

5.3.2 Backup and Recovery

● Description: Ensure data integrity and availability in case of

failures or disasters.
● Requirements:
● Regular automated backups should be performed daily,
with the ability to restore data within 1 hour.
● Backups should be stored in geographically distributed
locations to ensure data safety in case of a regional
failure.

5.3.3 Fault Tolerance

● Description: Ensure the system can continue to operate in the

presence of faults.
 ● Requirements:
● Critical components should have no single point of
failure, with redundancy built into the system
architecture.
● Implement automatic failover mechanisms for critical
services to ensure continuous operation.

5.4 Usability Requirements

5.4.1 User Interface

● Description: Provide an intuitive and user-friendly interface.

● Requirements:
● The interface should follow best practices for usability
and accessibility, including adherence to WCAG 2.1
standards.
● The design should be responsive and work seamlessly
on various devices, including desktops, tablets, and
smartphones.

5.4.2 Help and Documentation

● Description: Provide users with the necessary support to use

the system effectively.
● Requirements:
● Provide comprehensive user guides, FAQs, and tutorials
within the application.
● Include context-sensitive help and tooltips to assist
users with specific functionalities.

5.5 Compliance Requirements

5.5.1 Data Protection

● Description: Ensure compliance with data protection

regulations.
● Requirements:
● The system should comply with GDPR, CCPA, and other
relevant data protection laws.
● Implement data anonymization and pseudonymization
techniques where applicable to protect user privacy.

5.5.2 Payment Processing Compliance

● Description: Ensure secure and compliant payment

processing.
● Requirements:
● The system should comply with PCI DSS standards for
handling and storing payment card information.
● Regularly update and patch payment processing
systems to address security vulnerabilities.

5.6 Maintainability Requirements

5.6.1 Code Quality

● Description: Ensure the system codebase is maintainable and

scalable.
● Requirements:
● Follow coding standards and best practices to ensure
code readability and maintainability.
 ● Implement continuous integration and continuous
deployment (CI/CD) pipelines to automate testing and
deployment processes.

5.6.2 Documentation

● Description: Provide comprehensive documentation for

development and maintenance.
● Requirements:
● Maintain up-to-date technical documentation, including
system architecture, API specifications, and database
schemas.
● Ensure documentation is accessible to all stakeholders
and updated regularly with system changes.

5.7 Portability Requirements

5.7.1 Platform Independence

● Description: Ensure the system can operate on various

platforms and environments.
● Requirements:
● The backend should be developed using
platform-independent technologies (e.g., Python) to
allow deployment on different operating systems.
● The frontend should be compatible with major web
browsers (e.g., Chrome, Firefox, Safari, Edge).

5.7.2 Cloud Compatibility

 ● Description: Ensure the system can be deployed on various
cloud platforms.
● Requirements:
● The system should be designed to be cloud-agnostic,
supporting deployment on AWS, Azure, Google Cloud,
and other cloud providers.
● Use containerization technologies (e.g., Docker) to
facilitate deployment and scaling across different cloud
environments.

6. Other Requirements

6.1 Environmental Requirements

6.1.1 Hardware Requirements

● Description: Define the hardware specifications required to

support the system.
● Requirements:
● Servers:
● Minimum of 16 GB RAM and 4 CPU cores for
production servers.
● Solid State Drives (SSD) with at least 500 GB
storage for fast data access.
● Client Devices:
● Modern smartphones, tablets, and computers
capable of running up-to-date web browsers.
● Network Infrastructure:
● High-speed internet connection with a minimum of
1 Gbps bandwidth for backend servers.
● Redundant network setup to ensure minimal
downtime.
6.1.2 Software Requirements

● Description: Specify the software and platforms necessary for

the development, deployment, and operation of the system.
● Requirements:
● Operating Systems:
● Backend servers should run on Linux-based
operating systems (e.g., Ubuntu, CentOS).
● Development Tools:
● Python 3.8+ for backend development.
● HTML5, CSS3, and JavaScript for frontend
development.
● Web frameworks such as Flask or Django for the
backend.
● React or Vue.js for frontend framework.
● Databases:
● PostgreSQL or MySQL for relational database
management.
● Redis for caching to enhance performance.
● Version Control:
● Git for source code management and version
control.
● Containerization and Orchestration:
● Docker for containerization.
● Kubernetes for orchestration and management of
containers.
● Continuous Integration/Continuous Deployment (CI/CD):
● Jenkins or GitHub Actions for automated testing
and deployment.

6.2 Legal and Ethical Requirements

6.2.1 Data Privacy

● Description: Ensure compliance with data privacy laws and

regulations.
● Requirements:
● The system should comply with General Data Protection
Regulation (GDPR) for users in the European Union.
● Compliance with the California Consumer Privacy Act
(CCPA) for users in California.
● Obtain explicit consent from users for data collection
and processing.
● Implement a clear and accessible privacy policy detailing
data usage.

6.2.2 Ethical Use

● Description: Ensure the system promotes ethical usage and

prevents misuse.
● Requirements:
● The system should include terms of service that prohibit
fraudulent activities and misuse.
● Implement monitoring and reporting mechanisms for
suspicious activities.
● Promote transparency by allowing users to access and
manage their data.

6.3 Operational Requirements

6.3.1 Support and Maintenance

● Description: Define the operational procedures for system

support and maintenance.
 ● Requirements:
● Provide 24/7 technical support for users and
administrators.
● Implement a ticketing system to handle user queries and
issues.
● Regular maintenance windows should be scheduled to
minimize impact on users.
● Automated monitoring tools should be used to detect
and resolve issues proactively.

6.3.2 Training

● Description: Ensure that users and administrators are

adequately trained to use the system.
● Requirements:
● Provide comprehensive training materials, including user
manuals, video tutorials, and FAQs.
● Conduct regular training sessions and webinars for new
users and updates.
● Offer hands-on training workshops for administrators
and support staff.

6.4 Cultural Requirements

6.4.1 Localization

● Description: Ensure the system supports multiple languages

and regional settings.
● Requirements:
● The system should support localization for different
languages and regions.
 ● Currency and date formats should be adaptable based
on user preferences.
● Provide language translation support for major
languages such as English, Spanish, French, and
Chinese.

6.5 Interoperability Requirements

6.5.1 Integration with Third-party Systems

● Description: Enable seamless integration with third-party

systems and services.
● Requirements:
● The system should provide APIs for integration with
payment gateways (e.g., Stripe, PayPal).
● Support for integration with third-party logistics and
delivery services.
● Implement standard protocols (e.g., REST, OAuth) for
secure data exchange.

6.5.2 Data Export and Import

● Description: Ensure data can be easily exported and imported

to/from other systems.
● Requirements:
● Provide functionality for exporting user data, order
history, and other relevant information in common
formats (e.g., CSV, JSON).
● Allow importing of data from other systems to facilitate
migration and integration.

6.6 Compliance Requirements

6.6.1 Industry Standards

● Description: Ensure the system adheres to relevant industry

standards.
● Requirements:
● Compliance with OWASP Top Ten security standards to
prevent common vulnerabilities.
● Adherence to ISO/IEC 27001 for information security
management.
● Compliance with relevant fuel industry regulations and
standards for delivery and safety.

7. USE CASE MODEL

8. Appendices

8.1 Appendix A: Glossary

● API (Application Programming Interface): A set of functions

and procedures allowing the creation of applications that
access features or data of an operating system, application, or
other service.
● CI/CD (Continuous Integration/Continuous Deployment): A
method to frequently deliver apps to customers by introducing
automation into the stages of app development.
● CSS (Cascading Style Sheets): A style sheet language used for
describing the presentation of a document written in HTML or
XML.
● GDPR (General Data Protection Regulation): A regulation in EU
law on data protection and privacy in the European Union and
the European Economic Area.
● HTML (HyperText Markup Language): The standard markup
language for documents designed to be displayed in a web
browser.
● MFA (Multi-Factor Authentication): An authentication method
that requires the user to provide two or more verification
factors to gain access to a resource.
● PCI DSS (Payment Card Industry Data Security Standard): A
set of security standards designed to ensure that all
companies that accept, process, store, or transmit credit card
information maintain a secure environment.
● RBAC (Role-Based Access Control): A method of restricting
network access based on the roles of individual users within
an enterprise.
● SLA (Service Level Agreement): A commitment between a
service provider and a client. Specific aspects of the service –
quality, availability, responsibilities – are agreed upon between
the service provider and the service user.
● SQL (Structured Query Language): A standardized
programming language used in managing relational
databases and performing various operations on the data in
them.
● TLS (Transport Layer Security): A cryptographic protocol
designed to provide communications security over a computer
network.
● UX (User Experience): The overall experience of a person
using a product, especially in terms of how easy or pleasing it
is to use.
8.2 Appendix B: Acronyms

● AES: Advanced Encryption Standard

● AWS: Amazon Web Services
● CCPA: California Consumer Privacy Act
● CSV: Comma-Separated Values
● DDoS: Distributed Denial of Service
● FAQ: Frequently Asked Questions
● GDPR: General Data Protection Regulation
● HTTP: Hypertext Transfer Protocol
● HTTPS: Hypertext Transfer Protocol Secure
● JSON: JavaScript Object Notation
● MFA: Multi-Factor Authentication
● PCI DSS: Payment Card Industry Data Security Standard
● RBAC: Role-Based Access Control
● SLA: Service Level Agreement
● SQL: Structured Query Language
● SRS: Software Requirements Specification
● TLS: Transport Layer Security
● UI: User Interface
● URL: Uniform Resource Locator
● UX: User Experience

8.3 Appendix C: References

1. IEEE Std 830-1998: IEEE Recommended Practice for Software

Requirements Specifications.
2. GDPR Regulations: Official GDPR Website
3. PCI DSS Standards: Official PCI Security Standards Council
Website
4. WCAG 2.1 Guidelines: W3C Web Accessibility Guidelines
5. API Documentation Best Practices: API Doc Best Practices
6. OWASP Top Ten: OWASP Top Ten Security Risks
8.4 Appendix D: Document History

Version Date Description Author

2024-01-0
1.0 Initial draft John Doe
1

2024-02-1 Added Non-functional Jane

1.1
5 Requirements Smith

2024-03-1
1.2 Updated Use Case Model John Doe
0
 2024-04-2 Jane
1.3 Revised Appendices
0 Smith

8.5 Appendix E: Stakeholders

● Project Sponsor: Oversees the project and provides funding

and resources.
● Project Manager: Manages the project timeline, resources, and
scope.
● Development Team: Responsible for developing the software.
● QA Team: Conducts testing to ensure software quality.
● Operations Team: Manages deployment and maintenance of
the system.
● Customers: End-users who will use the system for fuel
delivery.
● Delivery Personnel: Individuals who deliver the fuel to
customers.
● Support Team: Provides customer support and handles
inquiries.

8.6 Appendix F: Tools and Technologies

● Development Tools:
● Backend: Python, Flask/Django
● Frontend: HTML5, CSS3, JavaScript, React/Vue.js
● Databases: PostgreSQL, MySQL, Redis
● Version Control: Git, GitHub
● Containerization: Docker
● Orchestration: Kubernetes
● CI/CD: Jenkins, GitHub Actions
 ● Cloud Platforms: AWS, Azure, Google Cloud

8.7 Appendix G: User Roles and Permissions

Role Permissions

Register, Login, Browse Fuel Options, Place Order,

Customer
Track Order, Manage Account, Make Payment

Manage User Accounts, View and Update Order

Administrat
Status, Manage Fuel Inventory, Generate Reports,
or
Handle Customer Inquiries

Delivery View Assigned Delivery Orders, Update Delivery

Personnel Status, Confirm Order Delivery

8.8 Appendix H: Example Scenarios

1. Scenario 1: Customer Places an Order
● Steps:
1. Customer logs in to the system.
2. Customer browses fuel options and selects the
desired fuel type and quantity.
3. Customer provides delivery details.
4. Customer makes a payment through the integrated
payment gateway.
5. System confirms the order and sends a notification
to the customer.
6. Delivery personnel are notified of the new order.
2. Scenario 2: Administrator Manages Fuel Inventory
● Steps:
1. Administrator logs in to the system.
2. Administrator navigates to the fuel inventory
management section.
3. Administrator updates fuel quantities and prices.
4. System logs the changes and updates the available
fuel options for customers.
3. Scenario 3: Delivery Personnel Updates Delivery Status
● Steps:
1. Delivery personnel logs in to the system.
2. Delivery personnel views assigned delivery orders.
3. Delivery personnel updates the status of an order to
"En Route".
4. Upon delivery, delivery personnel updates the
status to "Delivered".
5. System sends a delivery confirmation notification
to the customer.
Index

1. Introduction
● 1.1 Purpose
● 1.2 Scope
● 1.3 Definitions, Acronyms, and Abbreviations
● 1.4 References
● 1.5 Overview
2. Overall Description
● 2.1 Product Perspective
● 2.2 Product Functions
● 2.3 User Classes and Characteristics
● 2.4 Operating Environment
● 2.5 Design and Implementation Constraints
● 2.6 Assumptions and Dependencies
3. External Interface Requirements
● 3.1 User Interfaces
● 3.2 Hardware Interfaces
● 3.3 Software Interfaces
● 3.4 Communication Interfaces
4. System Features
● 4.1 Feature 1: User Registration and Authentication
● 4.1.1 Description and Priority
● 4.1.2 Functional Requirements
● 4.2 Feature 2: Fuel Ordering
● 4.2.1 Description and Priority
● 4.2.2 Functional Requirements
● 4.3 Feature 3: Order Tracking
● 4.3.1 Description and Priority
● 4.3.2 Functional Requirements
● 4.4 Feature 4: Payment Processing
● 4.4.1 Description and Priority
● 4.4.2 Functional Requirements
● 4.5 Feature 5: Delivery Management
 ● 4.5.1 Description and Priority
● 4.5.2 Functional Requirements
● 4.6 Feature 6: Inventory Management
● 4.6.1 Description and Priority
● 4.6.2 Functional Requirements
● 4.7 Feature 7: Reporting and Analytics
● 4.7.1 Description and Priority
● 4.7.2 Functional Requirements
● 4.8 Feature 8: Notifications
● 4.8.1 Description and Priority
● 4.8.2 Functional Requirements
5. Non-functional Requirements
● 5.1 Performance Requirements
● 5.2 Security Requirements
● 5.3 Usability Requirements
● 5.4 Reliability Requirements
● 5.5 Availability Requirements
● 5.6 Scalability Requirements
● 5.7 Maintainability Requirements
● 5.8 Portability Requirements
6. Other Requirements
● 6.1 Environmental Requirements
● 6.1.1 Hardware Requirements
● 6.1.2 Software Requirements
● 6.2 Legal and Ethical Requirements
● 6.2.1 Data Privacy
● 6.2.2 Ethical Use
● 6.3 Operational Requirements
● 6.3.1 Support and Maintenance
● 6.3.2 Training
● 6.4 Cultural Requirements
● 6.4.1 Localization
● 6.5 Interoperability Requirements
 ● 6.5.1 Integration with Third-party Systems
● 6.5.2 Data Export and Import
● 6.6 Compliance Requirements
● 6.6.1 Industry Standards
7. Use Case Model
8. Appendices
● 8.1 Appendix A: Glossary
● 8.2 Appendix B: Acronyms
● 8.3 Appendix C: References
● 8.4 Appendix D: Document History
● 8.5 Appendix E: Stakeholders
● 8.6 Appendix F: Tools and Technologies
● 8.7 Appendix G: User Roles and Permissions
● 8.8 Appendix H: Example Scenarios