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JAN24 Assginment Answer Principles and Practices of Management PDF

The document discusses a coffee shop called 'Aroma Coffee Can' that was neither profitable nor popular initially due to long wait times. A manager named Sandhya was appointed and she eliminated unnecessary obstructions to improve order processing time and attract more customers by focusing on customer satisfaction. She also streamlined the flavor offerings by stopping unpopular flavors with low demand.

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4K views6 pages

JAN24 Assginment Answer Principles and Practices of Management PDF

The document discusses a coffee shop called 'Aroma Coffee Can' that was neither profitable nor popular initially due to long wait times. A manager named Sandhya was appointed and she eliminated unnecessary obstructions to improve order processing time and attract more customers by focusing on customer satisfaction. She also streamlined the flavor offerings by stopping unpopular flavors with low demand.

Uploaded by

anjnaprohike26
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Assignment: 1

What out of following is not the tool for co-ordination?

Mutual Adjustment

Standardization

Supervision

Controlling

What is Mutual Adjustment ?

The responsibility of issuing instructions and monitoring subordinates activities

This is an informal way of communication.

is pre planned activity for coordination.

Delegation of work

What is programmed decisions?

These are standard decisions which always follow the same routine. They are written down
in the series of fixed steps that everyone has to follow

These are non-routine decisions. The decision taken for previous activities will not be
repeated for another activity.

They affect on long term period. They deal with the big picture of the business.

Are medium term decisions.They focus on intermediate term issues

What is Brainstorming?

A group dynamic thinking process, where an individual with a group works to provide
number of ideas. It focuses and concentrates on the problem at hand.

In this team leader receives everyone’s opinion through questionnaire.

A complicated and systematic method of decision making


a shortcut or rule of thumb that is used for decision making

Who is known as Quality management Guru?

Deming

Joseph M. Juran

Henry Fayol

Taylor

What do you mean by Unity of direction?

A single mind generates a single plan and all play their part in that plan.

The right to give orders and the power to exact obedience.

A single mind generates a single plan and all play their part in that plan.

All materials and personnel have a prescribed place, and they must remain there.

What are characteristics of a programmed decision?

Complex and risky

Uncertain and non-routine

Low risk and certain

Routine and non-complex

Which function of management tells how to conducts the activities in organisation.

Planning

Directing

Organizing

Controlling

9
Which of the following does not include Directing?

Giving instruction & Guiding

Ruling

Counselling

Motivating and leader

10

Chart is a graphical Summary of data with different elements of which of the following

Signs

Diagrams

Symbols

Structures

11

Select the correct option from the following for, Hierarchy formation does not include

Grouping of skills

Defining job profile

Making division of labors

Assigning duties

12

Which of the following is not the most basic resources

Land

Labour

Infrastructure

Capital

13

Which is not a tangible resource of an organisation from the following list.

Goods

Machinery
Finance

Information

14

Name the Industry which uses natural resources as raw material .

Primary Industries

Secondary Industries

Tertiary

Quagternary Industry

15

______________is not the technique used for improvement of quality.

Kaizen

Budgeting

Delegating of authorities

CPM

16

________theory of leadship says, leaders are born, not made

Ohio State Theory

Bevioral Theory

Trait Theroy

Contigency Theory

17

_______&________ are the two key factors of sound and healthy group environment.

Motivation and interaction

Interaction and motivation

Interaction and Communication

Motivation and innovation


18

According to Hersey and Blanchard manager need to follow the different leadership styles as per
subordinates maturity level.

True

False

19

Manager is not always responsible to Motivates,supervises,co-ordinates work of Employees.

True

False

20

Fishbone Diagram is also called as cause and effect diagram or Ishikawa diagram.

True

False

Assignment: 2

2 What was the specialty of Sanchit's coffee shop, 'Aroma Coffee Can'?

Wide variety of flavours to choose from

Special unique aroma of coffee

Reputed college-educated staff

Affordable pricing on beverages

3 Why was the coffee shop 'Aroma Coffee Can' neither profitable nor popular initially?

Lack of variety in coffee flavors

Unfriendly staff
Long waiting time to process orders

many unnecessary obstructions

4 What role did Sandhya play in 'Aroma Coffee Can' after being appointed as a Manager?

She introduced a new range of snacks.

Sandhya took feedback from the clients

She analyzed and eliminated unnecessary obstructions to improve order processing time.

She expanded the business to other cities.

5 How did Sandhya attract more customers to 'Aroma Coffee Can'?

By introducing more coffee flavors

By hiring more staff

By fixing a standard time for order processing

By eliminate delays and improve customer satisfaction.

6 What approach did Sandhya take to deal with flavors whose demand was not enough?

She reduced the prices of unpopular flavors.

She stopped the sale of such flavors.

She introduced more advertisements for unpopular flavors.

She allowed the coffee shop to focus on more popular flavors and streamline its offerings.

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