Brief Scope of Work

The primary objective is to engage an agency to deploy technical support of IT

Resources required for e-Office and other software support through GeM for a period of
two years starting from 01.06.2024 in the Ministry of Skill Development and
Entrepreneurship.

The activities to be performed by the resources on continuous basis during the contract
period are highlighted as below:-

 Bio-Metric/AEBAS Management - Install New AEBAS Devices and Resolve the

issue in Biometric Tablet and Fingerprint device, create a new User, Edit users
Transfer user, Block user Reports send time to time.
 Video Conferencing - Providing Support in Video Conference at WebEx, Teams,
Meet, Zoom, Bharat VC, NIC Reserve Portal. Setting up VC Systems.
 NIC Email and Kavach application - Creating a new email for new user or
Designation based email, complaint raise for updating mobile number change a name
in email, apply for VPN for MSDE Staff and, installation Kavach in Desktop and Mobile
Device, Coordinating with NIC through Eforms
 Network Support - Providing Internet IP Address for Staff and Provide NIC WIFI for
Staff and Technical Support, Install new I/O port in PTI with the coordination with
general administration, Configure NIC WIFI Router and Packet tracing, necessary to
monitor, manage and secure the network switches and router.
 Hardware Support - Desktop formatting, Operating System installation, Installation
other software required in MSDE staff, Managing Network printer and Install printer
software in Desktop and resolve issue in Canon and HP Printer, Backup Data of
System Resolving Hardware Issue in Coordination with MSDE General Administration,
performing troubleshooting Laptop Desktop and Printer and Windows update,
Installation of DSCs
 Eoffice Support - Create e-office accounts for new users, Post assign to user, Post
Update, Designation Update/Changed, Transfer user, Role assignment, Help to
Create File /Receipt Support, Section assign to File/receipt, MIS report generate For
E-file/P-File/receipts, Apply for VPN services access e-office account from Home
(without nic network), Add new header/ file code/primary header in e-office
 Other Activities – Updating/Managing content on MSDE Website through CMS, user
Support in creation of user account from Gem Portal. Creation of Nodal Officer and
user account in CCP Portal

Resource Profile

2. The selected bidder(s) shall deploy the following resources:

Designation Number Qualification Minimum Technical Proficiency

of Experience
Position
Software 2 BE/B.Tech in 4+ years Proficiency with basic
Application Computer Science computer programs
Support or Information including MS Office and
Engineer Technology database systems.
Or
MCA from SQL server, Oracle,
Recognized
University/ Working knowledge of
Institution email systems, computer
hardware, and
peripherals.

Good into eoffice roll out

support, training and
system support

Knowledge of Kavach,
VPN, DSC configurations
in various government
websites like sparrow, tour
and travel, PFMS and
other miscellaneous IT
related matters.

Note: The quantity of manpower mentioned above is indicative. This may be increased
or decreased as per the requirement of the department during contract period. Also
delivery schedule of resources will be provided at the time of work order.

3. Technical Evaluation Marking Criteria and documents required from

bidder:

Sr. Technical Evaluation Criteria Max. Supporting Documents

No. Marks
Minimum Annual Turnover - Copy of CA Certificate to be
1 Rs.5.00 Crores (every year) for the 10 submitted with Unique Document
preceding three years Identification Number (UDIN)
 2 The bidder should have CMMi
Level valid certificate: 15 CMMi Level Certificate
CMMi Level 3 and above
Present Strength of IT Manpower
of bidder’s Payroll for Affidavit/ Certificate with the letter
3 (Development/Maintenance/ 20 in this Regard
Updates) as on bidding date
should be not less than 100
resources.
100 up to 150 - 10 Marks
150 up to 200 - 15 Marks
200 and above – 20 Marks
Agency must have Experience in E-
office support in Central/state Work order Copy
4 government or PSU 35
7 Marks for each work order
Availability of resources as per CVs of proposed manpower
5 qualification and experience 20
mentioned

CVs of proposed manpower (10

marks each)
Total 100

*All quoted projects wherein value realized from sales of software or

COTS/hardware/system integration services for IT infrastructure projects shall not be
considered and are to be excluded for the purpose of calculation of value of the quoted
projects.

4. Additional Terms & Conditions

i. Resources will be deployed at onsite location – Ministry of Skill Development and

Entrepreneurship, Shram Shakti Bhawan and Kaushal Bhawan, New Delhi,
however offsite working may be provided with approval from department in case
of natural calamity, disaster, lockdown etc. or as per Government orders.
ii. The bidder has to take approval from Ministry for the proposed staff before their
deployment. Ministry has every right to reject the personnel, if the same is not
found suitable, before or after commencement of the awarded work/ project.
iii. The successful bidder (selected vendor) must not deduct more than 4% as
vendor margin from the salary of deployed manpower.
 iv. During and after the end of the project period, the bidder and its resources shall
refrain from canvassing Ministry and any of its associates with any claim for
employment of the bidder’s personnel deployed under the project.
v. The staff provided by the bidder will perform their duties in accordance with the
instructions given by the designated officers in the Ministry from time to time.
Ministry will examine the qualification, experience etc. of the personnel provided
and conduct interview before they are put on positions.
vi. At no time, the provided manpower should be on leave or absent from the duty
without prior permission from the designated nodal officer. In case of long- term
absence due to sickness, leave etc. the bidder shall ensure replacements and
manning of all manpower posts by without any additional liabilities to Ministry.
Suitable substitute will have to be provided by the bidder against the staff
proceeding on leave/ or remaining absent. The substitute should be of equal or
higher qualifications/ experience as provided in Resource Profile section of SoW
document [SCOPE OF WORK / TECHNICAL EVALUATION CRITERIA /
ADDITIONAL TOC / PENALTY].
vii. If the performance of any deployed resource is found unsatisfactory, the bidder
will have to provide substitute resource of equal or higher qualifications/
experience as provided in Resource Profile section of SoW document [SCOPE OF
WORK / TECHNICAL EVALUATION CRITERIA / ADDITIONAL TOC /
PENALTY].
viii. The deployed resource must bear a reputable character and must not have any
antecedent which renders him/her unsuitable to be hired for the project.
ix. The developed applications are the property of the Govt. of India. The selected
bidder and their deployed resources shall not, either during the term of after
expiration of this contract, use, sell, disclose any proprietary or confidential
information related to the software, service, contract or business or operations of
the Ministry.
i. Every resource shall be entitled to a maximum of 12 days leave in a calendar year
i.e. one day per completed month (maximum 5 leaves allowed at a time).
(proportionately divided for period of engagement in case not engaged for whole
year). However, leave is not a right and, as per requirement of the project, project
OIC may deny leave(s) to a particular resource(s). Leaves of resources can be
accumulated i.e. if a resource does not avail a leave in a month than his/her leave
balance shall be carry forwarded to next month. Resource can avail leaves as per
his/her leave balance only, no advance leave shall be granted. It may be noted
that there is no leave encashment policy, if resource does not avail entire leaves
designated to them during the contract period.
ii. The Resource, deployed by selected bidder, will have to follow the working hours
(Monday to Friday from 09:00 AM to 05:30 PM) on all days excluding public
Holidays of Government of India. However, resource shall be available on a
holiday if so is required by the purchaser. No extra payments will be made for
 working on extended hours / Saturdays / Sundays / Holidays to meet the
committed/required time schedules.
iii. The working hours, as mentioned above, will be monitored through Aadhaar
Enabled Biometric Attendance System (AEBAS) which will affect the payment of
salary in case of discrepancy.
iv. In case of services, 100% payments on the quarterly basis shall be paid by the
purchaser subject to meeting of deliverables and SLA clauses as per SoW
document [SCOPE OF WORK / TECHNICAL EVALUATION CRITERIA /
ADDITIONAL TOC / PENALTY].
v. Payments shall be processed quarterly upon timely & satisfactorily completion of
assigned works & submission of deliverables as per SoW document [SCOPE OF
WORK / TECHNICAL EVALUATION CRITERIA / ADDITIONAL TOC /
PENALTY].
vi. Service Level Agreement as per section 5 of SoW document [SCOPE OF WORK /
TECHNICAL EVALUATION CRITERIA / ADDITIONAL TOC / PENALTY] shall
be applicable.
vii. It is the bounden duty of the selected bidder to regularly pay (before 7 th of every
month) the deployed resources as per their entitlement like monthly salaries/
wages. Ministry does not expect any employee related complaints; a penalty of 1%
of the billed value shall be applicable for the month in which such instances are
brought to the notice of Ministry.
viii. The contract may be extended further for a period of one year at a time or for
such period as may be mutually agreed upon as per the extant rules and
regulations of Govt. of India.

5. Termination
5.1 Termination for Default
i. The tender sanctioning authority of the Ministry may, without prejudice to any
other remedy for breach of contract, by a written notice of default of at least 30
days sent to the supplier/ selected bidder, terminate the contract in whole or in
part: -
i. If the supplier/ selected bidder fails to deliver any or all quantities of the
service within the time period specified in the contract, or any extension
thereof granted by the Ministry; or
a. If the supplier/ selected bidder fails to perform any other obligation
under the contract within the specified period of delivery of service
or any extension granted thereof; or
 b. If the supplier/ selected bidder, in the judgment of the Purchaser, is
found to be engaged in corrupt, fraudulent, collusive, or coercive
practices in competing for or in executing the contract.
c. If the supplier/ selected bidder commits breach of any condition of
the contract.
ii. If Ministry terminates the contract in whole or in part, amount of Performance
Security Deposit (PSD) may be forfeited.
iii. Before cancelling a contract and taking further action, advice of finance section
and of legal adviser or legal consultant, if necessary, may be obtained.

5.2 Termination for Insolvency

Ministry may at any time terminate the Contract by giving a written notice of at least
30 days to the supplier/ selected bidder, if the supplier/ selected bidder becomes
bankrupt or otherwise insolvent. In such event, termination will be without
compensation to the supplier/ selected bidder, provided that such termination will
not prejudice or affect any right of action or remedy that has accrued or will accrue
thereafter to Ministry.

6. Penalty for not meeting the Service Level Standards/

Requirements

Maximum 20% of monthly payment may be deducted in penalty for a month. An

upper cap of 10% of total project purchase order can be levied as penalty in
complete project duration.

a. Penalty for replacement/ Exit of a resource

i. It would be the responsibility of the bidder to retain the deployed
manpower for the entire Contract/ Project duration. The replacement of
resource by bidder without penalty will be allowed only in case, when the
selected bidder deploys replacement resource before 15 days of exit of that
particular resource and completes full knowledge transfer to the
replacement resource.
ii. In case of failure to meet the standards of the purchaser, (which includes
efficiency, cooperation, discipline and performance) bidder may be asked
to replace the resource without any penalty for replacement/exit.
iii. The replaced resource will be accepted by the purchaser (MINISTRY) only
if he fulfills the minimum eligibility criteria as per bid and is found
suitable to the satisfaction of the purchaser.
 iv. The penalty per resource would be imposed in case of exit/replacement of
resource (if point no. i is not fulfilled by selected agency.) from the project
within below mentioned period starting from the date of deployment of
respective resource:
 Within 0-3 Months: Rs. 20,000 (Rupees Twenty Thousand) per resource per
instance.
 After 3 Months and up to 6 month: Rs. 15,000 (Rupees Fifteen Thousand) per
resource per instance.
 After 6-12 Month: Rs. 10,000 (Rupees Ten Thousand) per resource per instance.
b. Penalty for Short Supply of Resources / Absence
i. In the case of short supply of resources / absence (apart from Government
Holidays) of a resource during project period, no payment will be made for
the day(s) a resource is absent.
ii. In addition a penalty equal to per day payout for the resource (Total man
month rate of the resource/no of days in the month) will be levied for all
absence / shortage of supply without prior approval from project OIC.
iii. Penalty would be deducted from the applicable payments.
c. In case the maximum penalty is being imposed, the breach of contract may be
treated and other activities related to termination of contact due to breach of
contract may be initiated.