TRAINING PLAN (Integration of 21st Century Skills )

Qualification Title: FOOD AND BEVERAGE SERVICES NC Level: II Total Training Hours: 356 Hours
Name of TVI: HOPE SCIENCE AND TECHNOLOGY COLLEGE CORP. Name of Enterprise:

Competencies to Learning Training Training Duration Training Releva Method of Support

be Achieved and Activities/Tasks Period Method nt Assessment Mechanism
Learning (Month/Year) Person Based on
Outcomes nel Trainee’s Need
TVI Establ TVI Establishment
ishme
nt
Days Hours Days Hours
BASIC COMPETENCIES 4 1/2 37
UC1. PARTICIPATE IN WORKPLACE N/A N/A 6 N/A N/A
COMMUNICATION
1. OBTAIN AND Read N/A N/A 1.5 hrs. N/A N/A  Lecture TVET  Written test The students/
CONVEY  Sources of  Group Trainer  Interview trainees must be
WORKPLACE Information discussion/ provided with
INFORMATION  Sentence Interaction  Observation the following:
Construction  Assignmen
 Modes and t method  Writing
Media of  Competenc materials
Communicatio (pen &
y-based
n
learning paper)
 Communicatio
 References
materials
n Process
method (books)
 Effective
 Use of self-  Manuals
Communicatio
n pace  Modules
Learning  CBLM
materials or
CBLM

1
2. SPEAK ENGLISH Practice N/A N/A 1.5 hrs N/A N/A  Lecture TVET  Written test The students/
AT A BASIC  Basic English  Group Trainer  Interview trainees must be
OPERATIONAL words discussion/  Observation provided with
LEVEL commonly Interaction the following:
used at work  Assignmen
 Way of t method  Writing
practicing  Competenc materials
English y-based (pen &
language learning paper)
materials  References
method (books)
 Use of self-  Manuals
pace  Modules
Learning  CBLM

3. PARTICIPATE IN  Read N/A N/A 1.5 hrs N/A N/A  Lecture TVET  Written test The students
WORKPLACE • Proper way on  Group Trainer  Practical / /trainees must
MEETINGS AND how to discussion/ performance be provided with
DISCUSSIONS effectively Interaction test the following:
participate in  Assignmen  Interview  Paper
workplace t method  Oral  Pencils/
meeting  Competenc questioning ball pen
y-based  Referenc
learning es
materials (books)
method  Manuals
 Use of self-  CBLM
pace  Audio
Learning /Video
Competenc
2
 y-based
learning
materials
method
4. COMPLETE • Keeping safe of N/A N/A 1.5 hrs N/A N/A  Group TVET  Written test The students
RELEVANT WORK- work-related discussion/ Trainer  Practical / /trainees must
RELATED documents Interaction performance be provided with
DOCUMENTS  Procedures  Assignmen test the following:
on recording t method  Interview /  Paper
work related  Competency- Oral  Pencils/
documents based questioning ball pen
learning  Referenc
materials es
method (books)
 Manuals
 CBLM
 Audio
/Video
UC2 - WORK IN TEAM ENVIRONMENT N/A N/A half 3 hrs N/A N/A
day
LO1. DESCRIBE   Discussion of N/A N/A 40 N/A N/A  Group TVET  Written test The students I
TEAM ROLE AND Communicati mins discussion/ Trainer  Observation trainees must be
SCOPE on process interaction  Simulation provided with
 Team  Case  Role playing the following:
structure / studies  SOP of
team roles  Simulation workplace
Group  Use of self-  Job
planning and pace procedures
decision Learning  Organization
making materials or external
or CBLM personnel
 Class
3
 Discussion
 Role
playing

LO 2. IDENTIY Discussion on N/A N/A 35 mins N/A N/A  Group TVET  Written test The students I
OWN ROLE AND  Team discussion/ Trainer  Observation trainees must be
RESPONSIBILITY members interaction  Simulation provided with
WITHIN TEAM responsibility  Case  Role playing the following:
 Team work at studies
the workplace  Simulation  SOP of
 Use of self- workplace
pace  Job
Learning procedures
materials  Client/
or CBLM supplier
 Class instructions
Discussion  Quality
 Role standards
playing Organizational or
Simulation external
personnel
LO 3. WORK AS A Discussion on N/A N/A 35 mins N/A N/A  Group TVET  Written test The students I
TEAM MEMBER discussion/ Trainer  Observation trainees must be
 Effective interaction  Simulation provided with
Communicati  Case  Role playing the following:
on in a Team studies
 Group  Simulation  SOP of
Planning and  Use of self- workplace
Decision pace  Job
Making Learning procedures
 Working materials  Quality
Effectively or CBLM standards
4
 with Others  Class Organizational or
Discussion external
 Role personnel
playing
 Simulation
LO 4. WORK Discussion on N/A N/A 35 mins N/A N/A  Group TVET  Written test The students I
EFFECTIVELY WITH discussion/ Trainer  Observation trainees must be
COLLEAGUES  Use of active interaction  Simulation provided with
listening  Case  Role playing the following:
 Use of both studies
open and  Simulation  SOP of
closed  Use of self- workplace
questions pace Job
 Speaking Learning procedures
clearly and materials  Client/
concisely or CBLM supplier
 Using  Class instructions
appropriate Discussion  Quality
language and  Role standards
tone of voice playing Organizational or
 Being Simulation external
attentive personnel
LO5. WORK IN Lecture / N/A N/A 35 mins N/A N/A  Lecture TVET  Written test Trainees must be
SOCIALLY DIVERSE Discussion on  Group Trainer  Observation provided with the
ENVIRONMENT discussion/  Simulation following:
 Communicate interaction  Role playing
appropriately,  Use of self-  Electronic Mail
consistent pace  Briefing Notes
with the Learning  Written report
culture of the materials  Evaluation
workplace report
or CBLM
 Workplace
 Class
5
 Discussion
 Role
playing
 Audio /
Video
Presentatio
n

UC3 - SOLVE/ADDRESS GENERAL 3 hours

WORKPLACE PROBLEMS

LO1. IDENTIFY Lecture / N/A N/A 1 hr N/A N/A  Lecture TVET  Observation/ The following
ROUTINE Discussion on  Group Trainer demonstratio resources must
PROBLEMS discussion/ n and be provided
 Basic interaction questioning  Access to
Malfunctions and  Use of self-  Portfolio math and
Resolutions to pace assessment science lab or
General Problems Learning  Oral and similar
 Problem materials written workshop
Solving Skills or CBLM questioning  Access to real
 Routine/Proce  Class or simulated
dural Problem Discussion work area
 Role  Case problems
playing in math and
 Simulation science
applications
 Handouts
Worksheets
 eLearning
Materials
LO2. LOOK FOR Lecture / NA NA 1 hr N/A N/A  Lecture TVET  Observation/ Trainees must be
SOLUTIONS TO Discussion on  Group Trainer demonstratio provided with the
6
ROUTINE discussion/ n and following:
PROBLEMS  Effective interaction questioning
Problem  Use of self-  Portfolio  Electronic
Solving pace assessment Mail
 How to Write Learning  Oral and  Briefing Notes
a Procedures materials written  Written
unexpected or CBLM questioning report
questions and  Class  Evaluation
report
Discussion
attitudes during  Access to
 Role
negotiation lecture room
playing
 Simulation
 Background
information on
other parties to
the negotiation
 Observing
differences
between content
and process

LO3. RECOMMEND Reading / N/A N/A 1 hr N/A N/A  Lecture TVET  Observation/ Trainees must be
SOLUTIONS TO Discussion  Group Trainer demonstratio provided with
PROBLEMS discussion/ n and the following:
 Standard interaction questioning
Operating  Use of self-  Portfolio  SOP Manuals
Procedures pace assessment  Written
on Solving Learning  Oral and report
problems materials written  Evaluation
7
 or CBLM questioning report
 Class  Access to
Discussion lecture room
 Role
playing
 Simulation

UC4 - DEVELOP CAREER AND LIFE N/A N/A 3 N/A N/A

DECISIONS hours
LO1. MANAGE Video N/A N/A 1 hr N/A N/A  Lecture TVET  Observation Trainees must be
ONE’S EMOTIONS Presentation on  Group Trainer  Interview provided with
 Self- discussion/  Demonstratio the following:
Management interaction n or
Skills  Use of self- simulation  Access to
 Negative pace with oral Lecture
Emotions at Learning questioning Room and
Work and materials resources
how to deal or CBLM  Reading
with them  Class Materials
 Health and Discussion  Other
Mental Health  Audi/Video resources
Presentatio
n

LO2. DEVELOP Discussion N/A N/A 1 hour N/A N/A  Lecture TVET  Observation Trainees must be
REFLECTIVE /Audio/Video  Group Trainer  Interview provided with
PRACTICE Presentation on discussion/  Demonstration the following:
interaction or simulation
 Personal  Use of self- with oral  Access to
8
 SWOT pace questioning Lecture
Analysis Learning Room and
 Ways to Keep materials resources
a Positive or CBLM  Reading
Attitude at  Class Materials
Work Discussion  Other
 Gibb’s Audi/Video resources
Reflective Presentatio
Cycle/Mode n
LO3. BOOST SELF- Discussion N/A N/A 1 hr N/A N/A  Lecture TVET  Written Trainees must be
CONFIDENCE AND /Audio/Video  Group Trainer  Observation provided with
DEVLOP SELF- Presentation on discussion/  Question and the following:
REGULATION  Self-Regulated interaction answer
Behavior and  Use of self-  Presentation  Access to
Skills at Work pace (Practical Lecture
 Inter-Personal Learning demonstration) Room and
Skills: Effective materials resources
Communicatio or CBLM  Reading
n
 Class Materials
 Personality
Discussion  Other
Development
 Audi/Video resources
 Habits of Highly
Effective
Presentatio  national
n standards
People
 Hand outs

UC5. CONTRIBUTE TO WORKPLACE N/A N/A 3 hours N/A N/A 

INNOVATION
LO1. IDENTIFY Lecture/ N/A N/A 1 hr N/A N/A  Lecture TVET  Written Trainees must be
OPPORTUNITIES Discussion on  Group Trainer  Observation provided with
TO DO THINGS  Opportunities discussion/  Question and the following:
9
BETTER for interaction answer
Improvement  Use of self-  Presentation  Papers and
in the pace (Practical writing
Workplace Learning demonstration) implements
 Design Thinking materials  Cartolina
or CBLM  Manila
 Class papers
Discussion  Module
 Audi/Video
Presentatio
n


LO2. DISCUSS AND Lecture/ N/A N/A 1 hr N/A N/A  Lecture TVET  Written Trainees must be
DEVELOP IDEAS Discussion on  Group Trainer  Observation provided with
WITH OTHERS  Employee discussion/  Question and the following:
Involvement interaction answer
 Ways to  Use of self-  Presentation  Papers and
Encourage pace (Practical writing
Creative Idea Learning demonstration) implements
from team materials  Cartolina
members
or CBLM  Manila
 Creative
 Class papers
Management
Discussion  Module
 Role
playing 
 Simulation

LO3. INTEGRATE Lecture/ N/A N/A 1 hr N/A N/A  Lecture TVET  Observation Trainees must be
IDEAS FOR Discussion on  Group Trainer  Question and provided with
CHANGE IN THE  Change discussion/ answer the following:
10
WORKPLACE Management` interaction  Written Test
Critical Inquiry  Use of self-  Presentation  Papers and
Method pace writing
Learning implements
materials  Cartolina
or CBLM  Manila
 Class papers
Discussion  Module
 Role
playing 
 Simulation

UC 6 - PRESENT RELEVANT N/A N/A 1 8 hours N/A N/A

INFORMATION

LO1. GATHER Lecture / N/A N/A 3 hrs N/A N/A  Lecture TVET  Observation Trainees must be
DATA / Discussion on  Group Trainer  Question and provided with
INFORMATION discussion/ answer the following:
 Sources of Data interaction  Written Test
and  Use of self-  Presentation  Sample of: -
Information pace Domain
 Types of Learning Analysis –
Evaluation materials  Content
or CBLM Analysis –
 Class  Comparison
Technique
Discussion
 Role
playing 
 Simulation 

11
LO2. ASSESSED Lecture / N/A N/A 2.5 hrs N/A N/A  Lecture TVET  Observation Trainees must be
GATHERED Discussion On  Group Trainer  Question and provided with
DATA/INFORMATI discussion/ answer the following:
ON  Data Analysis interaction  Written Test
 Use of self-  Presentation  Sample of: -
pace Domain
Learning Analysis –
materials  Content
or CBLM Analysis –
Comparison
 Class
Technique
Discussion
 Role
playing 
 Simulation

LO3. RECORD AND Lecture / N/A N/A 2.5 hrs N/A N/A  Lecture TVET  Observation Trainees must be
PRESENT Discussion On  Group Trainer  Question and provided with
INFORMATION discussion/ answer the following:
 Data Handling interaction  Written Test
and  Use of self-  Presentation  Sample of: -
Presentation pace Domain
 Critical Inquiry Learning Analysis –
Method materials  Content
or CBLM Analysis –
Comparison
 Class
Technique
Discussion
 Role
playing 
 Simulation

12
UC 7. PRACTICE OCCUPATIONJAL N/A N/A 4 hours N/A N/A
SAFETY AND HEALTH
LO1. IDENTIFY Discussion on N/A N/A 1 hr. N/A N/A  Group TVET  Oral Trainees must be
OSH COMPLIANCE discussion/ Trainer Evaluation provided with
REQUIREMENTS  Implementing interaction  Observation the following:
Rules &  Use of self-  Question and
Regulations of pace answer  Facilities,
RA No. 11058 Learning  Written Test materials tools
 Workplace materials  Presentation and
Hazard & or CBLM equipment
necessary for
Control  Class
the activity
Discussion
 Lecture
 Demonstra
tions
 Role Play
 Simulation

LO2. PREPARE OSH Discussion and N/A N/A 1.5 hrs N/A N/A  Group TVET  Oral Trainees must be
REQUIREMENTS Demontration of discussion/ Trainer Evaluation provided with
FOR COMPLIANCE  Personal interaction  Observation the following:
Protective  Use of self-  Question and
Equipment pace answer Facilities, materials
 Safety Learning  Written Test tools and
Materials, materials  Presentation equipment
Tools & or CBLM necessary for the
activity
Equipment  Class
Discussion
 Lecture
 Demonstra
tions
 Role Play
13
  Simulation

LO3. PERFORM Discussion on N/A N/A 1.5 hrs N/A N/A  Group TVET  Oral Trainees must be
TASKS IN discussion/ Trainer Evaluation provided with
ACCORDANCE  OSH Work interaction  Observation the following:
WITH RELEVANT Procedures  Use of self-  Question and
OSH POLICIES AND  OSH pace answer  CBLM
PROCEDURES Prohibited Learning  Written Test  Reference
Acts and materials  Presentation  Hands Out
Penalties or CBLM  Facilities,
 Class materials tools
Discussion and
 Lecture equipment
 Demonstra necessary for
the activity
tions
 Role Play
 Simulation

UC 8. EXERCISE EFFICIENT AND N/A N/A 3 hours N/A N/A

EFFECTVE SUSTAINABLE PRACTICES IN
THE WORKPLACE

LO1. IDENTIFY THE Lecture / N/A N/A 1 hr N/A N/A  Group TVET  Oral Trainees must be
EFFICIENCY AND Discussion on discussion/ Trainer Evaluation provided with
EFFECTIVENESS OF interaction  Observation the following:
RESOURCE  Environmenta  Use of self-  Question and
UTELIZATION l Literacy pace answer  Workplace
 Environmenta Learning  Written Test  Tools,
l Workplace materials  Presentation materials and
Procedures or CBLM equipment
 Waste  Class relevant to
Minimization Discussion the tasks
14
  Energy  Lecture  Manuals and
Efficient  Demonstra reference
Consumption tions
 Role Play
 Simulation

LO2. DETERMINE Lecture / N/A N/A 1 hr N/A N/A  Group TVET  Oral Trainees must be
CAUSES OF Discussion on discussion/ Trainer Evaluation provided with
INEFFICIENCY interaction  Observation the following:
AND/OR  Causes of  Use of self-  Question and
RESOURCE Environmenta pace answer  Workplace
UTELIZATION l Inefficiencies Learning  Written Test  Tools,
and materials  Presentation materials and
Ineffectivenes or CBLM equipment
s  Class relevant to
Discussion the task
 Lecture  Manuals and
 Demonstra reference
tions
 Role Play
 Simulation

LO3. CONVEY Lecture / N/A N/A 1 hr N/A N/A  Group TVET  Oral Trainees must be
INEFFICIENT AND Discussion on discussion/ Trainer Evaluation provided with
INEFFECTIVE interaction  Observation the following:
ENVIRONMENT  Appropriate  Use of self-  Question and
PRACTICES Personnel to pace answer  Workplace
Address the Learning  Written Test  Tools,
Environmenta materials  Presentation materials and
l Hazards or CBLM equipment
 Class relevant to
the tasks
15
 Discussion  PPE
 Lecture  Manuals and
 Demonstra reference
tions
 Role Play
 Simulation

UC9. PRACTICE WORKPLACE N/A N/A 4 hours N/A N/A

ENTREPRENEURIAL SKILLS IN THE

LO 1 APPLY Lecture / N/A N/A 1 hr N/A N/A  Group TVET  Oral Trainees must be
ENTREPRENEUTRI Discussion on discussion/ Trainer Evaluation provided with
AL WORKPLACE interaction  Observation the following:
BEST PRACTICE  Entrepreneurs  Use of self-  Question and
hip pace answer  Workplace
 Quality Learning  Written Test  Tools,
Procedures materials  Presentation materials and
and or CBLM equipment
Entrepreneuri  Class relevant to
al Practice Discussion the tasks
 Lecture  Manuals and
 Demonstra reference
tions
 Role Play
 Simulation

LO 2 Lecture / N/A N/A 1.5 hrs N/A N/A  Group TVET  Oral Trainees must be
COMMUNICATE Discussion on discussion/ Trainer Evaluation provided with
ENTRPRENEURTRI interaction  Observation the following:
AL WORKPLACE  Entrepreneuri  Use of self-  Question and
BEST PRACTICES al Workplace pace answer  Workplace
Best Practices  Written Test
16
 Learning  Presentation  Tools,
materials materials and
or CBLM equipment
 Class relevant to
Discussion the tasks
 Lecture  Manuals and
 Demonstra reference
tions
 Role Play
 Simulation

LO 3. IMPLEMENT Lecture / N/A N/A 1.5 hrs N/A N/A  Group TVET  Oral The students I
COST-EFFECTIVE Discussion on discussion/ Trainer Evaluation trainees must be
OPERATIONS interaction  Observation provided with
 Cost-Effective  Use of self-  Question and the following:
Operations pace answer
Learning  Written Test  Simulated to
materials  Presentation actual
or CBLM workplace
 Class  Tools,
Discussion materials and
 Lecture supplies
 Demonstra needed to
tions demonstrate
 Role Play the required
 Simulation tasks
 References
and manuals
 Enterprise
procedures
manuals
 Company
17
 quality policy
COMMON COMPETENCIES N/A N/A 2 18 N/A N/A
UC 1 - DEVELOP AND UPDATE N/A N/A 2 hours N/A N/A
INDUSTRY KNOWLEDGE
LO1. SEEK  Four N/A N/A 30 N/A N/A  Group TVET  Oral The students I
INFORMATION ON Fundamental mins discussion/ Trainer Evaluation trainees must be
THE INDUSTRY Operations interaction  Observation provided with
 Use of self-  Question and the following:
 Steps in pace answer
solving a Learning  Written Test  Simulated to
problem materials  Presentation actual
or CBLM workplace
 Standard  Demonstra  Tools,
formulas tions materials and
 Role Play supplies
 Conversion  Simulation needed to
 Measurement demonstrate
the required
tasks
 References
and manuals

1. PRESENT
RELEVANT  Group TVET  Oral
INFORMATION discussion/ Trainer Evaluation
 Application interaction  Observation
in collating  Use of self-  Question and
18
 pace answer
information Learning  Written Test
materials  Presentation
 Procedures or CBLM
for inputting,  Demonstra
maintaining tions
and  Role Play
archiving
 Simulation
information

 Guidance to
people who
need to find
and use
information

 Organize
information
classify
stored
information
for
identification
and retrieval
 Operate the
technical
information
system by
using agreed
procedures
LO2: UPDATE  Problem- N/A N/A 30 N/A N/A  Group TVE  Oral The following
INDUSTRY based mins discussion/ Trainer Evaluation MUST be
KNOWLEDGE questions interaction  Observation provided:

19
 Estimation  Use of self-  Question and
pace answer  CBLM
 Use of Learning  Written Test  Hand outs
mathematical materials  Presentation  Worksheets
tools and or CBLM  Books
standard  Demonstra
formula tions
 Mathematical  Role Play
techniques  Simulation

3. CONTRIBUTE TO  Importance of  Group TVE  Oral

WORKPLACE innovation in discussion/ Trainer Evaluation
INNOVATION the workplace interaction  Observation
 How to  Use of self-  Question and
encourage pace answer
innovation at Learning  Written Test
work materials  Presentation
 Ways for or CBLM
effectively  Demonstra
20
 encourage tions
innovation in  Role Play
the workplace  Simulation
LO3: DEVELOP  Media N/A N/A 30 N/A N/A  Lecturette TVET  Written The following
AND UPDATE campaigns mins Trainer Examination MUST be
LOCAL  Internal  Self-paced  Oral provided:
KNOWLEDGE promotions, instruction Examination
including  Computer
static  Group with network
displays, discussion and internet
 demonstratio access
ns, tastings,  Research  CBLM
videos, study  Hand outs
competitions,  Worksheet
 packages,  eLearning
events Materials
UC 2 - OBSERVE WORKPLACE HYGIENE N/A N/A 4 hours
AND PROCEDURES
LO1. FOLLOW  Personal N/A N/A 2 hrs N/A N/A  Lecturette TVET  Written Students/
HYGIENE hygiene and Trainer Examination trainees must be
PROCEDURES proper  Self-paced provided with
grooming instruction  Oral the following:
 Typical Examination
hygienic and  Group  Hygiene
control discussion  Observation procedures ,
procedures in actual or
the hospitality  Video  Demonstratio simulated
and tourism Presentatio n workplace,
n products used
industries.
in
 5S (Proper hotel/restaura
House nt /tourism
Keeping)
21
 workplace
 Video, PPT
Materials on
observe
workplace
hygiene
procedures in
CD Format
 Printed CBLM
on observing
workplace
hygiene
procedures
LO2. IDENTIFY Lecture/ N/A N/A 2 hrs N/A N/A  Lecturette TVET  Written Students/
AND PREVENT Discussion and Trainer Examination trainees must be
HYGIENE RISKS Demonstration  Self-paced provided with
on instruction  Oral the following:
Examination
 Factors which  Group  Sources of
contribute to discussion  Observation information
workplace on the
hygiene  Video  Demonstratio industry.
problems. Presentatio n  Industry
 Common n knowledge.
source of  CBLM
contaminatio  Hands Out
n  Books
 How to
control Risks
thru proper
hygiene and
cleanliness

22
UC3- PERFORM COMPUTER N/A N/A 4 hrs N/A N/A
OPERATIONS

LO1. PLAN AND Discussion / N/A N/A 45 n/a n/a  Lecturette TVET  Written The
PREPARE FOR Demonstration mins Trainer Examination trainees/student
TASK TO BE on  Self-paced s must be
UNDERTAKEN instruction  Oral provided with
 Main types of Examination the following:
computers  Group
and basic discussion  Observation  Equipment
features of and
different  Video  Demonstratio accessories
operating Presentatio n  Personal
systems n computer
 Main parts of  Role Play  Network
a computer system
 Storage 
devices and Communicati
basic on
categories of equipment
memory  Printer
 Scanner
 Keyboard
 Mouse
 Learning
materials
 Manuals

LO2. INPUT Discussion / N/A N/A 45 N/A N/A  Lecturette TVET  Written The
23
DATA INTO Demonstration mins Trainer Examination trainees/student
COMPUTER on  Self-paced s must be
instruction  Oral provided with
 Basic Examination the following:
ergonomics of  Group
keyboard and discussion  Observation  Equipment
computer use and
 Standard  Video  Demonstratio accessories
operating Presentatio n  Personal
procedures in n computer
entering and  Role Play  Network
saving data system
into the  Communicati
computer on
equipment
 Printer
 Scanner
 Keyboard
 Mouse
 Learning
materials
 Manuals

LO3. ACCESS Discussion / N/A N/A 45 NA NA  Lecturette TVET  Written The

INFORMATION Demonstration mins Trainer Examination trainees/student
USING on  Self-paced s must be
24
COMPUTER provided with
 Procedures/ instruction  Oral the following:
techniques in Examination  Computer
accessing  Group hardware
Information discussion  Observation with
 Desktop Icons peripherals
 Keyboard  Video  Demonstratio  Appropriate
techniques Presentatio n software
based on OHS n  Video, PPT
requirements  Role Play Materials on
 Role-play perform
computer
 Simulation operations in
CD Format
 Printed
CBLM on
performing
computer
operations

25
LO4. PRODUCE / Discussion / N/A N/A 45 N/A N/A  Lecturette TVET  Written The
OUTPUT DATA Demonstration mins Trainer Examination trainees/student
USING on  Self-paced s must be
COMPUTER instruction  Oral provided with
SYSTEM  Software Examination the following:
commands  Group
 Operation discussion  Observation  Equipment
and use of and
peripheral  Video  Demonstratio accessories
devices Presentatio n  Personal
 Procedures in n computer
producing and  Role Play  Network
transferring system
files/data  Communicati
on
equipment
 Printer
 Scanner
 Keyboard
 Mouse
 Learning
materials
 Manuals

26
LO5. MAINTAIN 1. Maintenance N/A N/A 45 N/A N/A  Lecture/ TVET  Written The
COMPUTER mins demonstra Trainer Examination trainees/student
EQUIPMENT  Cleaning, tion s must be
AND SYSTEM Minor  Self-paced  Oral provided with
Maintenance learning Examination the following:
and  Group  Equipment
Replacements discussion  Observation and
of  Audio / Accessories
Consumables Video  Demonstratio - personal
 Creating More Presentatio n computer
Space in the n - network
Hard Disk  Use of self-  Role Play system
 Reviewing pace - communicati
Programs Learning on
 Deleting materials or equipment
Unwanted CBLM - printer
Files - scanner
 Checking Hard - keyboard
Disk for Errors - mouse
 Viruses and  Supplies and
Up to Date Materials
Anti-Virus  office
Programs supplies
 Basic File - diskettes
Maintenance - CDs
- Zip disks
 Tools
- Set of
screw
driver
 Learning
Materials
27
 - Learning
elements/ac
tivity sheets
 Manufacture
r’s manual
UC4 - PERFORM WORKPLACE SAFETY 4
PRACTICES hours
LO1. FOLLOW Discussion and N/A N/A 40 N/A N/A  Lecture/ TVET  Written Students/
WORKPLACE Demonstration mins demonstra Trainer Examination trainees must be
PROCEDURES FOR on tion provided with
HEALTH, SAFETY  Correct  Self-paced  Oral the following:
AND SECURITY health, safety learning Examination  Sample
PRACTICES and security  Group workplace
practices in discussion  Observation equipment
line with  Audio / and devices.
workplace Video  Demonstratio  Hand-outs /
procedures. Presentatio n printed
 Safe and n materials of
proper work  Use of self-  Role Play safety
techniques in pace manuals
using devices Learning  Film / video
and materials or clips
equipment CBLM
 Hazard
identification
and control
 Security of
documents,
cash,
equipment
and people.
 5S
28
2. PRACTICE  OSH work  Demonstra TVET Students/
OCCUPATIONAL practices tion Trainer trainees must be
SAFETY AND issues  Self-paced provided with
HEALTH POLICIES learning the following:
AND PROCEDURES  OSH work  Group  Written  Sample
standards discussion Examination workplace
 Audio / equipment
 General OSH Video  Oral and devices.
principles and Presentatio Examination  Hand-outs /
legislations n printed
 Use of self-  Observation materials of
 Company/ pace safety
workplace Learning  Demonstratio manuals
policies/ materials or n  Film / video
guidelines CBLM clips
 Standards and  Role Play
safety
requirements
of work
process and
procedure

LO2.PERFORM Discussion and N/A N/A 40 NA NA  Self- TVET  Demonstratio Students/

CHILD Demonstration mins paced Trainer n trainees must be
29
PROTECTION on /modular  Observation provided with
DUTIES RELEVANT  Demonstra Interviews/ the following:
TO THE TOURISM  Types / kinds tion Questioning
INDUSTRY of emergency.  Small  Hands-out
 Emergency group  Film / video
procedure discussion clips
 First aid  Use of self-  First aid kit
procedures pace  Workplace
Learning
materials
or CBLM

LO3. OBSERVE Discussion and N/A N/A 40 N/A N/A  Lecture/ TVET  Written Students/
AND MONITOR Demonstration mins demonstra Trainer Examination trainees must be
PEOPLE on tion provided with
 Self-paced  Oral the following:
learning Examination
 Interactive  Group  Hands-out
communicatio discussion  Observation  Film / video
n with others  Audio / clips
 Ability to Video  Demonstratio  First aid kit
focus on task Presentatio n  Worplace
at hand n
 Use of self-  Role Play
pace
Learning
30
 materials or
CBLM

LO4. DEAL WITH Discussion and N/A N/A 40 N/A N/A  Lecture/ TVET  Written Students/
EMERGENCY Demonstration mins demonstra Trainer Examination trainees must be
SITUATIONS on tion provided with
 Self-paced  Oral the following:
 Personal learning Examination
injuries  Group  Hands-out
 Fire discussion  Observation  Film / video
 Electrocution  Audio / clips
 Natural Video  Demonstratio  First aid kit
calamity i.e. Presentatio n  Worplace
earthquake/fl n
ood  Use of self-  Role Play
 Criminal acts pace
i.e. robbery Learning
materials or
CBLM

LO5. MAITAIN Discussion and N/A N/A 40 NA NA  Lecture/ TVET  Written Students/
SAFE PERSONAL Demonstration mins demonstra Trainer Examination trainees must be
PRESENTATION on tion provided with
STANDARDS  Self-paced  Oral the following:
 Safe posture learning Examination
including  Group  Hands-out
sitting, discussion  Observation  Film / video
standing,  Audio / clips
bending Video  Demonstratio  First aid kit
 Manual Presentatio n  Worplace
handling n
31
 including  Use of self-
lifting, pace  Role Play
transferring Learning
 Personal materials or
presentation CBLM
 Safety
measures

LO6 MAINTAIN A Discussion and N/A N/A 40 NA NA  Lecture/ TVET  Written Students/
SAFE AND SECURE Demonstration mins demonstra Trainer Examination trainees must be
WORKPLACE on tion provided with
 Self-paced  Oral the following:
 Emergency learning Examination
fire and  Group  Hands-out
accident discussion  Observation  Film / video
 Hazard  Audio / clips
identification Video  Demonstratio  First aid kit
and control Presentatio n  Worplace
 Security of n
documents,  Use of self-  Role Play
cash, pace
equipment, Learning
people materials or
 Key control CBLM
systems
32
UC5 - PROVIDE EFFECTIVE CUSTOMER N/A N/A 4 hours N/A N/A
SERVICE
LO1. GREET Discussion and N/A N/A 40 N/A N/A  Lecture/ TVET  Written Students/
CUSTOMER Demonstration mins demonstra Trainer Examination trainees must be
. on tion provided with
 Self-paced  Oral the following:
 Proper way of learning Examination
greeting  Group  Hands-out
customer discussion  Observation  Film / video
 Body  Audio / clips
language, Video  Demonstratio  First aid kit
gestures, Presentatio n  Worplace
facial n
expressions,  Use of self-  Role Play
mannerisms. pace
Learning
materials or
CBLM

LO2. IDENTIFY Discussion and N/A N/A 50 NA NA  Lecture/ TVET  Written Students/
CUSOMTER NEEDS Demonstration mins demonstra Trainer Examination trainees must be
on tion provided with
33
  Self-paced the following:
learning  Oral
 Group Examination  Hands-out
 Enhancement discussion  Film / video
of  Audio /  Observation clips
interpersonal Video  First aid kit
and listening Presentatio  Demonstratio Worplace
skills. n n
 Good working  Use of self-
attitude and pace  Role Play
pleasant Learning
approach. materials or
 Public CBLM
relations
skills.
 Maintain
teamwork
and
cooperation
LO3. DELIVER Discussion and N/A N/A 50 N/A N/A  Lecture/ TVET  Written Students/
SERVICE TO Demonstration mins demonstra Trainer Examination trainees must be
CUSTOMER on tion provided with
 Self-paced  Oral the following:
 Safety learning Examination
Practices  Group  Availability of
 Safe work discussion  Observation telephone,
practices  Audio / fax
 Personal Video  Demonstratio machine,
hygiene Presentatio n internet, etc.
 Proper n  Availability of
Etiquette  Use of self-  Role Play data on
pace projects
34
 Learning and services;
materials or tariff and
CBLM rates,
promotional
activities in
place etc.

 Availability of
office
supplies
Video, PPT
 Materials on
provide
effective
customer
service
in CD Format
 Printed CBLM
on providing
effective
customer
service
 LMS
LO4. HANDLE Discussion and N/A N/A 50 N/A N/A  Lecture/ TVET  Written Students/
QUERIES Demonstration mins demonstra Trainer Examination trainees must be
THROUGH on tion provided with
TELEPHONE, FAX  Self-paced  Oral the following:
MACHINE,  Selling/ learning Examination
INTERNET AND upselling  Group  Availability of
EMAIL techniques discussion  Observation telephone,
 Interview  Audio / fax
techniques Video  Demonstratio machine,
35
  Conflict Presentatio internet, etc.
resolution n n  Availability of
 Communicati  Use of self- data on
on process pace  Role Play projects
 Communicati Learning and services;
on barriers materials or tariff and
CBLM rates,
promotional
activities in
place etc.

 Availability of
office
supplies
Video, PPT
 Materials on
provide
effective
customer
service
in CD Format
 Printed CBLM
on providing
effective
customer
service
 LMS
LO5. HANDLE Discussion and N/A N/A 50 N/A N/A  Lecture/ TVET  Written Students/
COMPLAINTS, Demonstration mins demonstra Trainer Examination trainees must be
EVALUATION AND on tion provided with
RECOMMENDATIO  Greeting  Self-paced  Oral the following:
NS guests learning Examination
36
  Take  Group  Availability of
responsibility discussion  Observation telephone,
for  Audio / fax
resolving Video  Demonstratio machine,
complaint Presentatio n internet, etc.
 Establish n  Availability of
nature  Use of self-  Role Play data on
and details of pace projects
complaint Learning and services;
 Take materials or tariff and
appropriate CBLM rates,
action to promotional
resolve activities in
the complaint place etc.

 Availability of
office
supplies
Video, PPT
 Materials on
provide
effective
customer
service
in CD Format
 Printed CBLM
on providing
effective
customer
service
 LMS

37
CORE COMPETENCIES
UC 1 – PREPARE THE DINING N/A N/A 5 days 40 N/A N/A
ROOM/RESTAURANT FOR SERVICE hours
LO1. TAKE TABLE Discussion / N/A N/A 5 hours N/A N/A  Lecture/ TVET  Written  The trainee /
RESERVATION Demontration on demonstra Trainer Examination student must
tion be provided
 Foodservice  Self-paced  Oral with the
operations learning Examination following:
 Reservations  Group 1.
process discussion  Observation Reservati
 Taking table  Audio / on Sheets
reservations Video  Demonstratio 2. Logbook
 Reservation Presentatio n 3. Computer
Process n 4. Reservati
 Telephone  Use of self-  Role Play on Cards
Etiquette pace  May be
Learning received
materials or through the
CBLM following:
1. Telephon
e
2. Fax
3. Email
4. Internet

LO2- PREPARE Discussion / N/A N/A 2 days 15 NA NA  Lecture/ TVET  Written The trainee /
SERVICE STATIONS Demontration on hours demonstra Trainer Examination student must be
AND EQUIPMENT tion provided with
 Setting Up the  Self-paced  Oral the following:
Furniture and learning Examination  Table and
F&B Service  Group chairs
38
 Equipment discussion  Dinner
 Clothing  Audio /  Observation fork
Tables Video  Table
 Preparing Presentatio  Demonstratio cloth
Table Napkin n n  Table
 Preparing the  Use of self- napkin
Waiters pace  Role Play  Teaspoon
Station Learning  Glasswar
materials or e
CBLM
 Condime
nt
 Water
goblet
 Sugar
bowl /
creamer
 Cup and
saucer
 Flower
arrangem
ent
(fresh/ar
tificial)
 Dinner
knife
 Ashtray
 Tray
 Plates
 Linens
 Service
waresLegi
slation
39
  Guideline
s
 Elearning
materials
LO3 SET UP THE Discussion / NA NA 2 days 15 hrs NA NA  Lecture/ TVET  Written The trainee /
TABLES IN THE Dewmontration demonstra Trainer Examination student must be
DINING AREA on tion provided with
 Self-paced  Oral the following:
 Skirting learning Examination  Table and
buffet/display  Group chairs
tables discussion  Observation  Dinner fork
 Banquet set-  Audio /  Table cloth
ups Video  Demonstratio  Table napkin
 Napkin Presentatio n  Teaspoon
folding styles n  Glassware
 Table skirting  Use of self-  Role Play  Condiment
designs pace  Water goblet
Learning  Sugar bowl /
materials or creamer
CBLM
 Cup and
saucer
 Flower
arrangement
(fresh/artifici
al)
 Dinner knife
 Ashtray
 Tray
 Plates
 Linens
 Service wares

40
LO4 SET THE Discussion / NA NA 5 hours NA NA  Lecture/ TVET  Written The trainee /
MOOD/AMBIANCE Demontration on demonstra Trainer Examination student must be
OF THE DINING tion provided with
AREA  Dining room/  Self-paced  Oral the following:
Restaurant learning Examination  Table and
equipment  Group chairs
setup discussion  Observation  Table cloth
 Audio /  Table napkin
Video  Demonstratio  Flower
Presentatio n arrangement
n (fresh/artifici
 Use of self-  Role Play al
pace
Learning
materials or
CBLM

UC2 - WELCOME GUESTS AND TAKE N/A N/A 2 days 16 N/A N/A
FOOD AND BEVERAGE ORDERS hours
LO1 WELCOME Discussion / N/A N/A 4 hrs N/A N/A  Lecture/ TVET  Written The students/
AND GREET Demontration on demonstra Trainer Examination trainees must be
GUEST tion provided with
 Welcoming  Self-paced  Oral the following:
and greeting learning Examination  Reading
guests’  Group materials on
procedures discussion  Observation Personal
 Seating guests’  Audio / hygiene
procedures Video  Demonstratio Videos/journals
Presentatio n on Positive work
n values and ethics
41
  Use of self-
pace  Role Play
Learning
materials or
CBLM

LO2 SEAT THE Discussion / N/A N/A 4 hours N/A N/A  Lecture/ TVET  Written The students/
GUEST Demontration on demonstra Trainer Examination trainees must be
tion provided with
 Seating  Self-paced  Oral the following:
guests’ learning Examination  Tables and
procedures  Group chairs
 Sequence of discussion  Observation  Water goblet
Food Service  Audio /  Water
Video  Demonstratio pitcher
Presentatio n Table napkin
n
 Use of self-  Role Play
pace
Learning
materials or
CBLM

LO3 TAKE FOOD Discussion / N/A N/A 4 hours N/A N/A  Lecture/ TVET  Written The students/
AND BEVERAGE Demontration on demonstra Trainer Examination trainees must be
ORDERS tion provided with
 Basic menu  Self-paced  Oral the following:
type learning Examination  Menu card
 Present the  Group  Paper and
menu discussion  Observation ball pen
42
  Sequence of  Audio /  Order pad
taking food Video  Demonstratio  Blank order
and beverage Presentatio n slip
orders n  Checklist
 Order taking  Use of self-  Role Play  Touchscreen
procedure pace POS system
 Principle of Learning
promotion and materials or
selling CBLM
 Product and 
service
knowledge
 Suggestive
selling
techniques

LO4 LIAISE Discussion / N/A N/A 4 hours N/A N/A  Lecture/ TVET  Written The students/
BETWEEN Demontration on demonstra Trainer Examination trainees must be
KITCHEN AND tion provided with
SERVICE AREAS  Product and  Self-paced  Oral the following:
service learning Examination  Menu card
knowledge  Group  Paper and
 FNB Tools discussion  Observation ball pen
inspection  Audio /  Order pad
procedures Video  Demonstratio  Blank order
Presentatio n slip
n  Checklist
 Use of self-  Role Play Touchscreen POS
pace system
Learning
materials or
CBLM
43
 UC3 - PROMOTE FOOD AND N/A N/A 2 days 16 N/A N/A
BEVERAGE PRODUCTS hours
LO1. KNOW THE Discussion / N/A N/A 6 hours N/A N/A  Lecture/ TVET  Written The students/
PRODUCT Demontration on demonstra Trainer Examination trainees must be
tion provided with
 Menu  Self-paced  Oral the following:
familiarization learning Examination
 Types of  Group  Menu
Menus discussion  Observation  Order
 Food pairing  Audio / taking
 Beverage Video  Demonstratio Systems
pairing Presentatio n  Order Pads
 Food allergens n  Pen
 Use of self-  Role Play
pace
Learning
materials or
CBLM

LO2. Discussion / N/A N/A 5 hours N/A N/A  Lecture/ TVET  Written
UNDERTAKEN Demontration on demonstra Trainer Examination
SUGGESTIVE tion
SELLING  Menu  Self-paced  Oral
familiarization learning Examination
 Types of  Group
Menus discussion  Observation
 Food pairing  Audio /
 Beverage Video  Demonstratio
pairing Presentatio n
44
  Suggestive n
selling  Use of self-  Role Play
techniques pace
and principles Learning
 Upselling materials or
techniques CBLM

LO 3 CARRY OUT Discussion / N/A N/A 5 hours N/A N/A  Demonstra TVET  Written The students/
UPSELLING Demontration on tion Trainer Examination trainees must be
STRATEGIES  Self-paced provided with
 Upselling learning  Oral the following:
techniques  Group Examination
and Strategies discussion  Menu
 Audio /  Observation  Order taking
Video Systems
Presentatio  Demonstratio  Order Pads
n n  Pen
 Use of self-
pace  Role Play
Learning
materials or
CBLM

TVET
Apply
The students/
4.PRACTICE  Demonstra Trainer trainees must be
ENTREPRENEURIAL tion provided with
SKILLS IN THE
WORKPLACE
entrep 


Self-paced
learning
Group
 Written
Examination
the following:

 Menu
discussion  Order taking
45
  Audio / Systems
reneur Video
Presentatio
 Oral
Examination


Order Pads
Pen

ial 
n
Use of self-
pace
 Observation

workp Learning
materials or
 Demonstratio
n
CBLM
lace  Role Play

best
practic
es
2.
Comm
unicat
e
entrep
46
 reneur
ial
workp
lace
best
practic
es
3.
Imple
ment
cost-
effecti
47
 ve
operati
ons
Apply
entrep
reneur
ial
workp
lace
best
practic
es
48
 2.
Comm
unicat
e
entrep
reneur
ial
workp
lace
best
practic
es
49
 3.
Imple
ment
cost-
effecti
ve
operati
ons
Apply
entrep
reneur
ial
50
 workp
lace
best
practic
es
2.
Comm
unicat
e
entrep
reneur
ial
51
 workp
lace
best
practic
es
3.
Imple
ment
cost-
effecti
ve
operati
52
 ons
 Apply
entrepreneuri
al workplace
best practices
 Communicate
entrepreneuri
al workplace
best practices
 Implement
cost-effective
operations
 Enterpreneuri
al mindset
 Resource
Utilization
UC 4 - PROVIDE FOOD AND BEVERAGE N/A N/A 12 90 N/A N/A
SERVICES TO GUESTS days hours
LO1. SERVE FOOD Discussion / N/A N/A 2 days 15 hrs N/A N/A  Lecture/ TVET  Written The students/
ORDERS Demontration on demonstra Trainer Examination trainees must be
tion provided with
 Different Food  Self-paced  Oral the following:
service styles learning Examination  Tables and
 Carrying plates  Group chairs
and trays discussion  Observation  Glassware
 Audio /  Dinner fork
Video  Demonstratio  Dinner spoon
Presentatio n  Table cloth
n  Table napkin
 Use of self-  Role Play  Teaspoon
53
 pace  Menu and
Learning wine list
materials or  Flower
CBLM arrangement
(artificial/fres
h)
 Dinner knife
Trays
LO2 ASSIST THE Discussion / N/A N/A 1½ 10 hrs N/A N/A  Lecture/ TVET  Written The students/
DINERS Dewmontration days demonstra Trainer Examination trainees must be
on tion provided with
 Self-paced  Oral the following:
 Handling learning Examination  Table and
guests with  Group chairs
special need discussion  Observation  Dinner fork
 Handling  Audio /  Table cloth
problem Video  Demonstratio  Table napkin
encountered Presentatio n  Teaspoon
during service n  Glass wares
 Use of self-  Role Play  Condiment
pace  Water goblet
Learning  Sugar bowl /
materials or creamer
CBLM
 Cup and
saucer
 Flower
arrangement
(fresh/artifici
al)
 Dinner knife
 Ashtray

54
  Tray
 Plates
 Linens
Service wares
LO3. PERFORM Discussion / N/A N/A 2 days 15 N/A N/A  Lecture/ TVET  Written The students/
BANQUET OR Dewmontration hours demonstra Trainer Examination trainees must be
CATERING FOOD on tion provided with
SERVICE  Self-paced  Oral the following:
 Banquet learning Examination  Table and
services  Group chairs
 Handling discussion  Observation  Dinner fork
problem  Audio /  Table cloth
during Video  Demonstratio  Table napkin
Catering Presentatio n  Teaspoon
n  Glass wares
 Use of self-  Role Play  Condiment
pace  Water goblet
Learning  Sugar bowl /
materials or creamer
CBLM
 Cup and
saucer
 Flower
arrangement
(fresh/artifici
al)
 Dinner knife
 Ashtray
 Tray
 Plates
 Linens
Service wares

55
LO4. SERVE Discussion / N/A N/A 2 days 15 N/A N/A  Lecture/ TVET  Written The students/
BEVERAGE Dewmontration hours demonstra Trainer Examination trainees must be
ORDERS on tion provided with
 Self-paced  Oral the following:
 How to serve learning Examination  Table and
beverages  Group chairs
 Different type discussion  Observation  Dinner fork
of beverage  Audio /  Table cloth
serves during Video  Demonstratio  Table napkin
functions or Presentatio n  Teaspoon
events n  Glass wares
 Use of self-  Role Play  Condiment
pace  Water goblet
Learning  Sugar bowl /
materials or creamer
CBLM
 Cup and
saucer
 Flower
arrangement
(fresh/artifici
al)
 Dinner knife
 Ashtray
 Tray
 Plates
 Linens
Service wares
LO5. PROCESS Discussion / N/A N/A 11/2 10 N/A N/A  Lecture/ TVET  Written The students/
PAYMENTS AND Dewmontration days hours demonstra Trainer Examination trainees must be
RECEIPTS on tion provided with
 Self-paced  Oral the following:

56
  Payment learning  Table and
processing  Group Examination chairs
procedures discussion  Dinner fork
 Issuing receipt  Audio /  Observation  Table cloth
and giving Video  Table napkin
discounts Presentatio  Demonstratio  Teaspoon
n n  Glass wares
 Use of self-  Condiment
pace  Role Play  Water goblet
Learning  Sugar bowl /
materials or
creamer
CBLM
 Cup and
saucer
 Flower
arrangement
(fresh/artifici
al)
 Dinner knife
 Ashtray
 Tray
 Plates
 Linens
Service wares
LO6. CONCLUDE Discussion / N/A N/A 2 15 N/A N/A  Lecture/ TVET  Written The students/
FOOD SERVICE Dewmontration days hours demonstra Trainer Examination trainees must be
AND CLOSE on tion provided with
DOWN DINING  Self-paced  Oral the following:
AREA  Performing learning Examination  Table and
End shift  Group chairs
activities discussion  Observation  Dinner fork
 Replenishing  Audio /  Table cloth

57
 and Video  Table napkin
requisitioning Presentatio  Demonstratio  Teaspoon
items n n  Glass wares
 Providing  Use of self-  Condiment
Handover pace  Role Play  Water goblet
Learning  Sugar bowl /
materials or
creamer
CBLM
 Cup and
saucer
 Flower
arrangement
(fresh/artifici
al)
 Dinner knife
 Ashtray
 Tray
 Plates
 Linens
Service wares
LO7. MANAGE Discussion / N/A N/A 11/2 10 N/A N/A  Lecture/ TVET  Written The students/
INTOXICATED Dewmontration days hours demonstra Trainer Examination trainees must be
PERSONS on tion provided with
 Self-paced  Oral the following:
 Determine the learning Examination  Table and
level of  Group chairs
intoxication discussion  Observation  Dinner fork
 Step when  Audio /  Table cloth
handling Video  Demonstratio  Table napkin
intoxicated Presentatio n  Teaspoon
persons n  Glass wares
 Apply  Use of self-  Role Play  Condiment
pace
58
 appropriate Learning  Water goblet
procedures materials or  Sugar bowl /
 Comply with CBLM creamer
legislation  Cup and
saucer
 Flower
arrangement
(fresh/artifici
al)
 Dinner knife
 Ashtray
 Tray
 Plates
 Linens
Service wares
UC5 - PROVIDE ROOM SERVICE 19 150
days hours
LO1. TAKE AND Discussion / N/A N/A 3 1/2 25 N/A N/A  Lecture/ TVET  Written The students/
PROCESS ROOM Dewmontration days hours demonstra Trainer Examination trainees must be
SERVICE ORDERS on tion provided with
 Self-paced  Oral the following:
 Taking room learning Examination Equipment:
service orders  Group  Telephon
 Room Service discussion  Observation e
Process  Audio / Materials
Video  Demonstratio /Supplies:
Presentatio n  Pen and
n Paper
 Use of self-  Role Play  Guideline
pace s
Learning  Instructio
materials or n
59
 CBLM Materials

LO2 SET UP TRAYS Discussion / N/A N/A 5 40 N/A N/A  Lecture/ TVET  Written The students/
AND TROLEYS Dewmontration days hours demonstra Trainer Examination trainees must be
on tion provided with
 Self-paced  Oral the following:
 Room service learning Examination Tools:
equipment  Group  Butter
and supplies discussion  Observation  Condiments
 Setting up  Audio /  Cutlery
room service Video  Demonstratio Glassware
trays or Presentatio n Equipment
trolleys n  Trolley
 Use of self-  Role Play Materials/
pace Supplies:
Learning  Hand towels
materials or  Pen and
CBLM Paper
 Beverages
LO3 PRESENT AND Discussion / N/A N/A 5 40 N/A N/A  Lecture/ TVET  Written The students/
SERVE FOOD AND Dewmontration days hours demonstra Trainer Examination trainees must be
BEVERAGE on tion provided with
ORDERS TO  Self-paced  Oral the following:
GUESTS  Proper Food learning Examination
Presentation  Group Tools:
in Room discussion  Observation
Service  Audio /  Tray
 Room Service Video  Demonstratio
Serving Presentatio n Equipment:
procedure n
60
  Room Service  Use of self-  Trolleys
etiquette pace  Role Play  Toasters
 Time Learning  Warming
management materials or equipment
CBLM
 Video Materials/
Presentatio
Supplies
n
 Linen
 Glassware
Table
appointments

LO4 PRESENT Discussion / N/A N/A 3 20 N/A N/A  Lecture/ TVET  Written The students/
ROOM SERVIE Dewmontration days hours demonstra Trainer Examination trainees must be
ACCOUNT on tion provided with
 Self-paced  Oral the following:
 Processing learning Examination
Guest’s  Group Tools:
accounts discussion  Observation
 Mode of  Tray
 Audio /
payments
Video  Demonstratio
Presentatio n Equipment:
n
 Use of self-  Role Play  Trolleys
pace  Toasters
Learning  Warming
materials or equipment
61
 CBLM
 Video Materials/
Presentatio Supplies
n  Linen
 Glassware
Table
appointments
LO5 CLEAR AWAY Discussion / N/A N/A 3 25 N/A N/A  Lecture/ TVET  Written The students/
ROOM SERVICE Dewmontration days hours demonstra Trainer Examination trainees must be
EQUIPMENT on tion provided with
 Self-paced  Oral the following:
 Take away learning Examination
procedure on  Group Tools:
tray or trolley discussion  Observation
 Policy and  Tray
 Audio /
Guidelines on
Video  Demonstratio
clearing tables
Presentatio n Equipment:
 Clearing Dirty
trays n
 Use of self-  Role Play  Trolleys
pace  Toasters
Learning  Warming
materials or equipment
CBLM
 Video  Materials/
Presentatio Supplies
n
 Linen
 Glassware
Table
appointments
UC 6 - RECEIVE AND HANDLE GUEST 1 day 8
CONCERNS hours
LO1. LISTEN TO Lecture / N/A N/A 2 N/A N/A  Lecture/ TVET  Written The students/
62
THE COMPLAINT Discussion on hours demonstra Trainer Examination trainees must be
 How to avoid tion provided with
guest  Self-paced  Oral the following:
complaint learning Examination  Food and
 Receiving and  Group beverage
resolving guest discussion  Observation reference
complaint  Audio / books
 Common Video  Demonstratio  Magazines
restaurant Presentatio n  Internet
complaint and n Video Clip
how to  Use of self-  Role Play
respond to pace
them Learning
materials or
CBLM
 Video
Presentatio
n

LO2 APOLOGIZE Lecture / N/A N/A 2 N/A N/A  Lecture/ TVET  Written The students/
TO THE GUEST Discussion on hours demonstra Trainer Examination trainees must be
tion provided with
 How to ask  Self-paced  Oral the following:
sincere learning Examination  Food and
apology to the  Group beverage
guest discussion  Observation reference
 Audio / books
Video  Demonstratio  Magazines
Presentatio n  Internet
n Video Clip
 Use of self-  Role Play

63
 pace
Learning
materials or
CBLM
 Video
Presentatio
n

LO3 TAKE PROPER Lecture / N/A N/A 2 N/A N/A  Lecture/ TVET  Written The students/
ACTION ON THE Discussion on hours demonstra Trainer Examination trainees must be
COMPLAINT tion provided with
 Self-paced  Oral the following:
 Taking action learning Examination  Food and
on the guest  Group beverage
complaint discussion  Observation reference
 Audio / books
Video  Demonstratio  Magazines
Presentatio n  Internet
n Video Clip
 Use of self-  Role Play
pace
Learning
materials or
CBLM
 Video
Presentatio
n

LO4 RECORD Lecture / N/A N/A 2 N/A N/A  Lecture/ TVET  Written The students/
COMPLAINT Discussion on hours demonstra Trainer Examination trainees must be
tion provided with
64
  Procedures on  Self-paced the following:
recording learning  Oral  Food and
complaint  Group Examination beverage
discussion reference
 Audio /  Observation books
Video  Magazines
Presentatio  Demonstratio  Internet
n n Video Clip
 Use of self-
pace  Role Play
Learning
materials or
CBLM
 Video
Presentatio 
n

Jointly Prepared by:

MA LOURDES V. RAFER _____________________________________ ALLAN E PANTUA

FBS NC II Trainer Name and Signature of Partner Enterprise Name and Signature of Industry Coordinator
Date:____________ Date: _________________ Date: _________________

65