FREQUENTLY ASKED QUESTIONS (FAQ)

ON
BILL PAYMENT FOR UNIFI HOME, UNIFI BUSINESS AND UNIFI MOBILE

NO. QUESTION ANSWER

1. Where can I pay my Unifi Paying your Unifi Home, Unifi Business and Unifi Mobile bills is easy
bills online and what type as there are various online payment channels for you to choose from. You
of payment methods can can make payment through these channels below:
be used?  MyUnifi app on your mobile phone
 Unifi Selfcare portal: https://selfcare.unifi.com.my/
 Payment link in your monthly bill notification received via SMS
from 61000

You can pay your bills online using your Current/Saving Account or
Debit/Credit card.

For hassle free payment transactions, we highly recommend you to sign up

for our Autopay service.

2. Can I make payment Yes, you can. You will need the information below to make payment via
through JomPAY via JomPAY:
internet banking?  Account Number (refer to your Unifi account number)
 Biller Code: 8888 (for Unifi Home, Unifi Business and Unifi Mobile
with 10-digit account number as Ref-1)
 Biller Code: 2345 (for Unifi Lite and Voice)

For more details on JomPAY, visit www.jompay.com.my

3. Can I make payment Absolutely. For bill payment via Maybank 2U (M2U), please select payee
through Maybank 2U? name TM TECH (Telekom Malaysia) - Bill payment.

4. I am interested to sign up You can sign up for Autopay through any of these following channels:
for Autopay. Where can I  MyUnifi app
sign up?  Unifi Selfcare portal: https://selfcare.unifi.com.my/
 Unifi Contact Centre at 100

If you are a Medium Business Enterprise (MeB) customer, please sign up

for Autopay via Unifi Contact Centre by dialling 100.

Please note that new Autopay signup is currently available for Unifi Home
and Unifi Business broadband only.

*Our Unifi Contact Centre may call you from this number 03-21063000 for
further verification on your Autopay registration, if required.

5. What are the payment For Unifi Home and Unifi Business, Autopay payments should be from your
methods that will be used Debit or Credit Card (Visa and Mastercard issued by local banks).
for Autopay?
NO. QUESTION ANSWER

6. Can I modify or terminate Yes, you can. Besides signing up for new Autopay payment, you will also be
my Autopay payment? able to perform actions below regarding your Autopay settings for Unifi
Home, Unifi Business & Unifi Mobile via MyUnifi app and Unifi Selfcare
portal https://selfcare.unifi.com.my/:

1. Modification of card number for existing Autopay subscription

2. Termination of Autopay
o You may terminate your Autopay as soon as possible
before you receive the next monthly bill to avoid your card
or bank account from being charged.
o If you terminate your Autopay after receiving your new
monthly bill, you will still be charged via Autopay.

7. Can I use e-wallets to pay Yes, you can pay your bills via e-wallets with a minimum amount of RM10
for the bills? per transaction.

Below is the list of e-wallets that you can choose from:

E-Wallet Link
Boost App eWallet credit
www.myboost.com.my

Touch 'n Go App eWallet credit

www.tngdigital.com.my/

Shopee eWallet credit

https://shopee.com.my

BigPay eWallet credit

https://www.bigpayme.com/

Lazada eWallet credit

https://www.lazada.com.my/

S Pay Global eWallet credit

https://spayglobal.my/
NO. QUESTION ANSWER

8. May I know the locations You can conveniently pay your TM bills at these following channels:
of other authorised
payment channels for TM 1) COUNTER
bill payments?
Payment Channel Payment Method & List of Locations
Cash, Debit/Credit Card or Cheque
TM Authorised Dealer
https://unifi.com.my/support/find-tm-point
(TAD)

Cash
POS Malaysia
https://www.pos.com.my/pos-outlet-finder/

Cash
Ejen Bank (EB) BSN https://www.bsn.com.my/page/locate-us

Cash
Any 7-Eleven outlets nationwide
(view location)
7-Eleven
Soft or hard copy bill must be presented during
payment.
99 Speedmart Cash
http://www.99speedmart.com.my/Store

Cash – KK Mart Kuala Lumpur

https://kkgroup.my/kk-super-mart-kuala-
lumpur-location

Cash – KK Mart Selangor

KK Mart https://kkgroup.my/kk-super-mart-selangor-
location

Cash – KK Mart others location

https://kkgroup.my/kk-super-mart-others-
location
Cash
https://www.mynews.com.my/store-
myNEWS
locations.php

Retailers, Cash
Convenience stores, (Find location)
Petrol Stations, and
more
NO. QUESTION ANSWER

2) KIOSK AND ATM

Payment Channel Payment Method & List of Locations

Cash, Debit/Credit Card or Cheque
TMpoint/Unifi Store https://unifi.com.my/support/find-tm-point

Cash
PayQuik https://www.payquik.my/kiosk-map

Cash
Tap.IT Kiosk
(Find location)
Debit Card
 Account Number (refer to your Unifi
account number)
 Biller Code: 8888 (for Unifi Home, Unifi
JomPAY via ATM Business and Unifi Mobile with 10-digit
account number as Ref-1)
 Biller Code: 2345 (for Unifi Lite and Voice)

9. Can I pay my Advance

Advance Payment can be paid at all payment channels listed above except
Payment at all the
7-Eleven outlets.
channels listed above?