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Solution Implementation Senior

This document describes a job posting for a Solution Implementation Specialist position in Vietnam. The role involves implementing proposed technology solutions for customers and ensuring a high level of customer satisfaction. Key responsibilities include adhering to project management methodologies, managing solution deliveries, providing technical support, and maintaining knowledge of relevant products and technologies.

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thanh nguyen trong
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5 views

Solution Implementation Senior

This document describes a job posting for a Solution Implementation Specialist position in Vietnam. The role involves implementing proposed technology solutions for customers and ensuring a high level of customer satisfaction. Key responsibilities include adhering to project management methodologies, managing solution deliveries, providing technical support, and maintaining knowledge of relevant products and technologies.

Uploaded by

thanh nguyen trong
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FujiFilm Business Innovation Vietnam

Vincom Center, 12th Floor


72 Le Thanh Ton Street, District 1 HCMC
Tel: (84 8)38 290 038

POSITION DESCRIPTION
 Position title: Solution Implementation Specialist
Senior Engineer
 Category: Solution Professional Service
 Position type: Full Time
 Country: Vietnam
 Work location: 12th Floor - Vincom Center Le Thanh Ton- Dist 1 HCMC
 Position reporting to: Manager, Solution Business Dept.

This position will have the opportunity to join the exciting and expanding solution business. Responsible for
implementation of proposed & designed solutions based on deep knowledge of proposing technology area
/ product for a high level of customer satisfaction. This role requires an individual with high level technical
experience, capable of making intuitive high-level decisions for solution implementation. You will lead and
be accountable for comprehensive, end-to-end implementation for Enterprise Solutions.
Accountabilities
Role and Responsibilities: Business Process and Operational Excellence
 Adhere to standard FujiFilm Business Innovation transition and project management by utilizing
industry standard tools and methodologies
 Takes a solution products responsibility (maybe cross-functional, cross-organization, cross-service,
involving 3rd parties) to takeover solution delivery to the customer
 Responsible to implement (install, configure, troubleshoot, support) complex/custom solutions as
part of the Professional Services processes
 Participates in technical discovery, kick-off meetings with customers
 Manages and deploy POC to customer, responsible for managing quality, delivery time, cost of
project and leading them to success
 Solutions documentation completed in full, with formal testing, sign-off and handover capability
enabled
 Responsible to resolve and/or to propose acceptable solutions for technical issues faced during
delivery of services
 Manages risk during implementation and on-going operations
 Drives strategies to minimize calls and improve response time, resolution time of software
problems
 Delivers technical support to contracted customers and tracks time utilization/ problem resolution
within the problem management system
 Provides rollover support to end users, when the Help Desk is not available, or issue escalation is
required
 Assists in the development of the solution
 Performs other duties as assigned

Product and Technical Knowledge


 Acquires and maintains current technical knowledge of relevant product/service offerings as it
pertains to: document capture, storage, retrieval, electronic workflow, and data and systems
integration...
 Knowledge of integrations into ERP, HR and other applicable systems, good understand about on
SDLC (Software Development Life Cycle)
 Manages changes to technology in both software solution and front-end products
 Provides “subject matter expertise” to key internal and external stakeholders, specifically the
Solution Business Consultant and Solution Architect
 Proactive communication of relevant technical information in relation to FBVN applications, third
party products, competitive solutions, and future trends to appropriate FBVN stakeholders
 Knowledge sharing is effective by utilizing common language and a communication style tailored
to the receiver’s level of understanding

EXPECTATION:
Position Knowledge and Capabilities
 A detailed technical and customer-relevant understanding of all provided solutions
 Strong customer management skills
 Manage and deliver projects on schedule, within budget and with a high level of customer
satisfaction
 Continuously develop and maintain excellent skills within the business solutions domain in FBVN.
 Create and maintain good working relationships with key solutions sales stakeholders within FBVN
and ensure solutions are setup and available in a manner to reflect their strategies
 Ability to engage internal and external customers quickly and professionally to deliver a superlative
customer experience
 Strong leadership skills – drive, initiative; assertiveness
 Strong communication skills – spoken, written
 Strong analytical and problem-solving skills
 English fluently – spoken, listening, and written

Professional Experience
 Min 5 years of experience in Enterprise IT environment
 Experience in working with solution installations and integrations, software pre/post-sales
support… is preferred
 Experience in management, implement, configuration, support of DMS/ECM, ERP, HR, RPA
platform is an advantage
 Experience in programing languages: Java, .Net is an advantage
 Knowledge of Database, especially MS SQL
 Knowledge of web service (IIS and Apache)
 Knowledge of general computer network
Nice to Have Experience:
o Utilizing strong scripting skills in well-known languages or similar scripting skills
o Operating Systems included but not limited to (Installation, Basic Configuration and
Administration prefer LINUX/UX and/or Windows Server Certification)

Education/Academic Qualifications
 Bachelor’s degree in Computer Science, or a related field, or equivalent experience
 Relevant technology certifications

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