SecuGen RD FAQ
SecuGen RD FAQ
SecuGen RD FAQ
2. Are the Hamster IV and Hamster Plus device models certified as a Registered Device?
No, these device models are not certified as a Registered Device. If you wish to use a Registered
Device, the Hamster Pro 20 is the only device model to use.
The SecuGen Registered Device is supported on Android versions 4.4 and higher and on
Windows 7, 8 and 10.
8. What is the registration process for the device before it can be used for Aadhaar
authentication?
The device needs to be registered with the SecuGen Management Server as well as with UIDAI
before it can be used for Aadhaar based authentication . This will be done automatically by the
RD Service software and generally does not require any user intervention. The RD Service
Management Client also provides ways to activate a device manually if required.
The registration of your biometric device should happen automatically on both Windows and
Android if you are connected to the Internet. You can check this by using the RD Client tool on
Windows and the RDTest tool on Android.
10. My biometric device has not been registered automatically. Can I register it myself?
Yes, in case your device has not been registered automatically, you can register the device
yourself. On Windows you can use the 'Activate Device' functionality on the RD Client tool. On
Android you can use the 'Init' functionality on the RD Service application itself. You will need an
Internet connection to register your device.
The RD Service connects to the SecuGen Management server on a periodic basis for functions
such as device registration, certificate issuance and update checks. If the RD service cannot get
the information it needs in order to proceed with the biometric capture, it will fail the biometric
capture. Thus the RD Service needs the Internet in order to reach a consistent internal state.
12. What functionality is handled by the Device Provider and what is handled by UIDAI?
The functionality of registering a biometric device and issuing a device certificate is handled by
the Device Provider. The RD Service also provides the core functionality of biometric capture.
The UIDAI server on the other hand, provides the functionality of authenticating the
biometric data captured by the RD service against its own database.
14. My company network and system policies are preventing the RD Service and the Management
Server from being accessed on my system and through my network. Are there any guidelines
on how to handle this?
SecuGen can be contacted for support on Monday to Friday between 9:30 AM to 6:30 PM. Tech
support can be contacted on phone by calling +91 22 28478472. Alternatively, an email
containing details of the problem may be sent to rdsupport@secugenindia.com