PWS Release 12.

0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

PWS Release 12.0 Installation Instructions for Non-Xerox Field Service

Computers Running Windows 10 64-bit
Before You Begin
1. Read these instructions and the ReadMe completely before beginning.

2. We are no longer providing Flash Player and Adobe Reader. User should have these before
installing NX installer. Minimum version required for Adobe Reader is 11.0.0.and Flash
Player is 21.0.0.0

3. The typical full install will take approximately 40 minutes.

4. Connect your PWS to AC power. Do not perform the install while running on battery power
or connected to the Internet.

5. Please run Windows Update and install all Microsoft patches to have your system up-to-date
with security updates from Microsoft.

Start the Install

All Users

NOTE: If your Screen Saver engages during install, you can safely log back in.
1 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

1. Place the PWS Release 12.0 DVD in your CD/DVD drive. The DVD will launch and display
the contents within a new window.
2. Run setup.exe from the root of the CD/DVD drive.

3. Select your User Type from the drop-down list in the ‘Enter Install Information’ dialog box.
Your User Type is:
1) Field Service With Non-Xerox owned PCs
4. Click OK.

5. Make sure that [-c-] is highlighted in the Select Target Drive dialog box and click OK.
Please choose to install on the C: drive only.
6. Read any information and/or warning messages presented by the Master Installer and
follow the instructions.
7. The Master Installer will search for installed applications. Please be patient as this will take a
few minutes.

8. When the Choose Install Type dialog box appears, select TYPICAL INSTALL. The
install will begin.

Installer Sequence
1. The Master Installer will run all necessary installs based upon the current configuration of
your computer.
2. In a few instances, you will be required to complete installs by clicking on a dialog box.
Once these installs have finished, the Master Installer will automatically start the next install.
3. Your computer will restart several times. Log back into your Windows desktop to continue
the installation.

4. After restarting the computer, a User Account Control (UAC) prompt with Yes/No buttons
will display. Click on the ‘Yes’ button to continue installation. NOTE: Sometimes this UAC
will remain minimized on the taskbar and blink. Click on it to bring it up and then choose
‘Yes’ to continue the installation. Failure to do so within 1 to 2 minutes will cause the UAC
prompt to exit the install. If this happens, you will need to restart Master Installer and it will
continue where it left off.

5. After your computer automatically restarts, you may see a message box telling you that
the Master Installer is waiting to start an install. You can either click the CONTINUE
NOW button after it is enabled or wait for the countdown to reach zero when it will
continue automatically.
6. IMPORTANT: As the Master Installer nears completion, a pop-up message directing the
user to ENABLE the PWS browser add-ons will display. Internet Explorer will open to a
page showing what to look for and how to enable the add-ons. EUREKA WILL FAIL IF
THESE ADD-ONS ARE NOT ENABLED.
7. When the Master Installer has finished, the ‘Master Installer complete, exiting. Computer will
now restart.’ dialog box will display. Click OK to finish the install. System will automatically
restart.

2 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

Installing the PWS Release 12.x Repair Utility on Additional Accounts

NOTE:
 The Release 12.x Repair Utility must be run individually for each user account.
If you have additional user accounts on your PWS, other than Xerox User and Xerox PWS
Admin, that is you see additional user names on the Windows login screen, the Release 12.x
Repair Utility must be run individually for each additional account. To run it individually after
initial installation:
1. Login to the additional user account.
2. Run the PWS Release 12.x Repair Utility by clicking the Start button (lower left corner of
taskbar), select All apps, then select Xerox Applications and click Release 12.x Repair
Utility.Follow the on-screen instructions to complete the update.
3. After running the Release 12.x Repair Utility, set the PWS Home page as the default in
Internet Explorer settings.

After Installation
IMPORTANT!

3 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

1. Connect to the Internet.

2. Authorize GSNLock Client. Do not attempt to ride the BUS until after GSNLock Client has
been authorized to avoid a Bus Database corrupt error message.
3. The default browser for Windows 10 is Microsoft Edge. For PWS Components to work
correctly, Internet Explorer must be the default browser. Follow the steps below to change
the default browser from Microsoft Edge to Internet Explorer.

a. From the Start Menu, select Settings.

b. From the Settings page, select ‘System’.

c. From the System settings page, select ‘Default apps’, scroll down to ‘Web browser’ and
select ’Internet Explorer’. Close the page.

4 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

4. Introduction of the SearchLiteSwitch Utility:

A new feature labeled ‘SearchLite Switch’ is being introduced in Release 12.0. It can be
launched from the Start Menu -> All apps-> Xerox Applications-> SearchLiteSwitch.

Purpose:

Due to the high resolution display of the Surface Pro tablet, it was difficult to select controls
on the SearchLite Header. To address this issue, the PWS team developed a new
component to increase the size of the header. During installation, the SearchLite Header
size will be selected automatically based on detection of the resolution of the device to either
‘Small Band’ recommended for laptops or ‘Large Band’ for tablets.

5 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

SearchLite Header:

The SearchLite Switch Utility located in “Start Menu -> All apps-> Xerox Applications” can be
used to switch between two different SearchLite Header sizes i.e., Large Band or Small Band
based on user preference.

1. How to work with the ‘SearchLiteSwitch’ Utility:

To change the default size selection of the SearchLite Header, follow the steps below:

a. Close Internet Explorer if it is open.

b. Go to Start Menu ->All apps->Xerox Applications.

6 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

c. Click on ‘‘SearchLiteSwitch’. The SearchLiteSwitch window displays. The default

setting of Small Band recommended for a laptop is shown below.

d. To change the setting, select the alternate option and click ‘Apply Changes’. A
‘Changes Applied Successfully’ confirmation message will display.

e. Click OK and then close the ’SearchLiteSwitch’ window. Open SearchLite in Internet
Explorer to verify the header size.

7 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

2. SearchLite and Table of Contents Font/Icon Size

To support tablet users, the PWS User Interface Preference ‘Table of Contents Font/Icon
Size’ found on the PWS Preferences page has been updated to include SearchLite and
renamed ‘SearchLite and Table of Contents Font/Icon Size’. Original selections of ‘Small’
and ‘Large’ have been changed to zoom magnifications of 100%, 125%, 150%, 175%, 200%,
225%, and 250%. Click the down arrow to the right of the ‘SearchLite and Table of Contents
Font/Icon Size’ drop-down list box to select a zoom percentage greater than the default of
100% (150-200% suggested), and then click Finished to save and apply your settings.
Observe the change in font size in the Table of Contents and SearchLite and adjust the
magnification accordingly.

This new feature is also available to laptop users.

5. If you see large white squares in EDOC pages and Eureka Tips as shown below (could also
check the PWS Preferences page), follow the steps below to place PWS tools into
Compatibility Mode and correct this problem:

8 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

a. Start IE 11. The PWS Home page should come up in the browser.

Select Tools  Compatibility View settings:

b. Enter pws://file/* within the ‘Add this website’ text box and click Add:

9 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

c. The word file will show as added – this is correct.

10 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

d. Enter pws://busrec/* and click Add:

e. busrec is added to the list.

11 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

f. Enter xrxgsn.com and click Add:

g. Website xrxgsn.com is added to the list.

h. Click the Close button and you should be ready to use PWS tools.

12 May 2016
PWS Release 12.0 Installation Instructions for Non-Xerox Field Service Computers Running Windows 10 64-bit

6. Ride the BUS and download ALL PWS Software Updates. It may be necessary to ride the
BUS several times. Repeat until there are no additional records to transfer. Reboot your
computer to ensure changes are properly registered.

Additional Information
For a more detailed description of PWS Release 12.0, refer to the ReadMe and Release Notes
at the root of the PWS Release 12.0 Application Installer DVD.

13 May 2016