Qognify VisionHub

Control
User Guide
April 2021

Version 6.0
Rev. 00
Copyright 2021 Qognify. All rights reserved.

All information contained herein is confidential, proprietary and the exclusive property of Qognify
Ltd and its affiliates (“Qognify”). This document and any parts thereof must not be reproduced,
copied, disclosed or distributed without Qognify's written approval and any content or information
hereof shall not be used for any unauthorized purpose. The software described herein and any
other feature or tools are provided "AS IS" and without any warranty or guarantee of any kind.
 Contents

CHAPTER 1 About This Guide 9

1.1 Who Should Read This Guide 9
1.2 The Control Client Application 9

CHAPTER 2 Getting Started 10

2.1 Logging into the Control Application using Internet Explorer 10
2.2 Login into Encapsulated Control Application 15
2.3 Installing the PlayerCompact following a Windows Update 17

CHAPTER 3 User Interface 20

3.1 Understanding the Default Application Screen 20
3.2 Application Toolbars 21
3.3 Content List 25

CHAPTER 4 Basic User Actions 27

4.1 Changing a Password 27
4.2 Switching Users (Logout) 27
4.3 Viewing the Server Connection Status 28
4.4 Exiting Control 28
4.5 Searching and Sorting Content by Specific Criteria 28
4.5.1 Finding an Entity in the Content List 28
4.5.2 Filtering The Content List (Advanced Search) 30
4.6 Receiving Notifications 31

CHAPTER 5 Managing Pages 34

5.1 Understanding Pages 34
5.2 Understanding the Page Tree 36
5.3 Private and Public Pages 36
5.4 Incident Pages 37
5.5 Working with Pages 37

CONTENTS │VisionHub Control User Guide

CHAPTER 6 Managing Content Layout 47
6.1 Selecting a Content Layout 47
6.2 Adding Multiple Windows for Viewing Content 49

CHAPTER 7 Understanding Groups 55

CHAPTER 8 Playback Activity 57
8.1 Player Interface 58
8.2 On Screen Display (OSD) 63
8.3 The Graphical Timeline 63
8.4 Defining Custom Time Range for Playback 65
8.5 Zooming in During Playback or Live Video 67
8.6 Using Bookmarks 67
8.7 Playing Events 69
8.8 Playing Back Recordings 70
8.9 Playing Back from Specific Time 71
8.10 Defining Clips 78
8.11 Defining Loop Playback 80
8.12 Playing Multiple Synchronized Playbacks 81
8.12.1 Overview 81
8.12.2 Procedures 82
8.12.3 Synced Playbacks Behavior in Different Scenarios 86
8.13 Capturing a Video Image 87
8.14 Clearing the Slot 87
8.15 Masked Video 88

CHAPTER 9 Managing Tours 89

9.1 Tours Overview 89
9.2 Playing Tours 89
9.3 Tour Operations 90
9.3.1 Operations from the Tours Tab 90
9.3.2 Operations from the Tour Active Slot 92

CHAPTER 10 Monitoring Video Activity 96

10.1 Opening Channels 96
10.2 Restarting Video After System Closure 97
10.3 Using the Video Pane 98
10.4 Video/Audio Slot Toolbar and Buttons 98

CONTENTS │VisionHub Control User Guide

 10.5 Summary of Operations Directly from the Channels/Sensors Pane 102

CHAPTER 11 Managing Incidents 105

11.1 Incidents - Interface 107
11.1.1 Incidents Pane Icons and Notations 108
11.1.2 Incident Toolbars 111
11.1.3 Incidents Info 113
11.2 Responding to Automatically Generated Incidents 114
11.3 Acknowledging Incidents 115
11.4 Closing Incidents 115
11.5 Viewing Closed Incidents 116
11.6 Viewing My Incidents 117
11.7 Editing an Incident's Collaboration Assignment 117
11.8 Creating New Incidents Manually 118
11.8.1 Creating a New Incident 120
11.8.2 Creating New Incident Using Quick Launch 123
11.8.3 Creating a New Incident from a Map 124
11.8.4 Creating a New Incident from a Video 124
11.8.5 Creating a New Incident from a Sensor 124
11.9 Sorting and Filtering the Incidents Display 125
11.9.1 Sorting Incidents by Specific Criteria 125
11.9.2 Filtering the Incidents Display 126
11.10 Viewing and Editing Incident Details 129
11.11 Placing an Incident Icon on a Map 132
11.12 Finding an Incident or Entity on a Map 133
11.13 Viewing Video Related to an Incident 133
11.14 Managing Video Restrictions 134
11.15 Deploying Procedures for Opened Incidents 137
11.16 Managing Incident Tasks 138
11.16.1 Accessing Incident Tasks 139
11.16.2 Filtering the Task List 141
11.16.3 Adding New Tasks 143
11.16.4 Changing a Task Status 144
11.16.5 Modifying a Task 146
11.16.6 Assigning and Unassigning Tasks to Users 148
11.16.7 Canceling Tasks 150
11.16.8 Resolving Conditional Tasks 152

CONTENTS │VisionHub Control User Guide

 11.17 Using Incident Comments 153
11.18 Assigning and Sharing Incidents 154
11.18.1 Overview 154
11.18.2 Understanding Sharing Behavior 155
11.18.3 Assigning an Incident to a Different User 155
11.19 Generating Incident Reports 156

CHAPTER 12 Managing Channels and Sensors 158

12.1 Monitoring and Operating Channels 158
12.2 Managing Channels 160
12.2.1 Channel Tree Icons 160
12.2.2 Channels Icons and Notifications 161
12.2.3 Channels Icon Menu 163
12.3 Setting Dewarping Channels 165
12.4 Understanding Sensors 168
12.4.1 Sensor Types 169
12.4.2 Sensors Icons and Notifications 170
12.5 Monitoring and Operating Sensors 171
12.5.1 Sensor Menu Operations 173
12.6 Monitoring and Operating ACS Sensors 176

CHAPTER 13 Controlling PTZ Cameras 180

13.1 PTZ Cameras and Digital PTZ Camera - Overview 180
13.2 Controlling PTZ and Static Digital Cameras 181
13.3 Moving a PTZ Camera Using the Mouse 181
13.4 Opening a PTZ Controller 182
13.5 Moving a Digital PTZ Camera Using Drop-Down Menus 185
13.6 Moving a Digital PTZ Camera Using PTZ Controller 186
13.7 Using PTZ Camera Presets 187
13.7.1 Adding a New Preset Position 187
13.7.2 Moving PTZ Cameras to Preset Positions 188
13.7.3 Moving to a Home Preset Position 188
13.7.4 Editing and Deleting Presets 189
13.8 Locking a PTZ Camera 189
13.9 Advanced PTZ Operations from the PTZ Controller 190
13.10 Using PTZ Auxiliaries 191

CONTENTS │VisionHub Control User Guide

CHAPTER 14 Controlling Audio-Supported Channels 193
CHAPTER 15 Monitoring Video Activity on a Video Wall 194
15.1 Overview 194
15.2 Opening a Video Wall 195
15.3 Operations In VMX 197
15.4 Operating a Video Wall 199
15.5 Playing Back Video on External Monitor 201
15.6 Exiting Video Wall View 202

CHAPTER 16 Monitoring Activity on Maps 203

16.1 Using the Maps Pane 203
16.2 Using Map Functions 205
16.3 Managing Map Size and Position (Zoom and Pan) 206
16.4 Viewing/Hiding Map Layers 207
16.5 Measuring Distance on a Map 208
16.6 Finding Entities on a Map 208
16.7 Moving an Incident Location on a Map 209
16.8 Viewing Properties of Entities on a Map 210
16.9 Drilling Down on Maps 211
16.10 Opening Cameras from the Map 211
16.11 Displaying/Hiding a Camera FOV on a Map 213

CHAPTER 17 Monitoring and Controlling Cameras/Sensors from a Map 214

17.1 Monitoring and Controlling Sensor Groups on Maps 214
17.2 Acknowledging Sensor Alarms from a Map 216
17.3 Arming, Disarming, and Bypassing Sensors from a Map 217
17.4 Controlling PTZ Cameras from a Map 218
17.5 Operating Doors from a Map 219
17.6 Operating Access Control Systems from a Map 220

CHAPTER 18 Real-Time Video Analysis 223

18.1 Overview 223
18.1.1 Camera Tampering 223
18.1.2 Video Analytics 224
18.2 Operating Video Analysis 225

CONTENTS │VisionHub Control User Guide

CHAPTER 19 Investigation Tools 227
19.1 Using Suspect Search 228
19.1.1 Suspect Search Workflow 229
19.1.2 Accessing Suspect Search 229
19.1.3 Searching for Suspects 231
19.1.4 Querying Videos 232
19.1.5 Using the Search Tools 234
19.1.6 Working with Suspect Trays 242
19.1.7 Working with Maps in Suspect Search 245
19.2 Exporting Video Clips 248
19.3 Querying Offline Security Events 257
19.4 Viewing Access Control System (ACS) History 262

CHAPTER 20 Control Application Settings 266

CHAPTER 21 Viewing Entity Properties 276
CHAPTER 22 Monitoring with External Keyboards 282
22.1 Connecting External Keyboards 283
22.2 Using External Keyboards 283
22.3 External CCTV Keyboard Commands 284
22.4 PC Keyboard Commands 294

APPENDIX A Terms and Abbreviations 297

CONTENTS │VisionHub Control User Guide

CHAPTER 1 About This Guide 1.1 Who Should Read This Guide

CHAPTER 1 About This Guide

1.1 Who Should Read This Guide
The information and procedures described in this document are for use by Qognify personnel or system administrators
qualified to install and use Qognify Control.

Take a few minutes to review the material in this guide and familiarize yourself with the Qognify Control Setup program
before you attempt to install it.

1.2 The Control Client Application

The Control web application is VisionHub’s main client application for security operators.

The VisionHubControl application displays elements based on the needs of the organization, and can be easily
customized.

Although the main area of the application’s window is usually the homepage layout, it can be changed to a different,
predefined page.

Collapsible panes and tables are available for presenting and managing system entities, such as the list of cameras,
sensors, maps, tours and incidents.

A page is actually a rich content container that can host content such as video channels, maps, and sensor data,
including Access Control sensors. System entities can be displayed by simply clicking them or dragging them on to the
displayed page.

The search option enables users to search for and filter events, as well as view event details and associated video
recordings.

Similarly, an Access Control search option enables users to search ACS events according to ACS parameters, such as
badge holder information and ACS event type.

Users can manage an event – including all related information and content – in one place. A new incident can be created
manually or as an automatic response to any custom condition, including an alarm from any sensor.

For any incident, users can conduct an operational procedure, collaborate with other stakeholders, and collect relevant
content and evidence.

VisionHub Control User Guide 9

CHAPTER 2 Getting Started 2.1 Logging into the Control Application using Internet Explorer

CHAPTER 2 Getting Started

2.1 Logging into the Control Application using Internet Explorer 10

2.2 Login into Encapsulated Control Application 15

2.3 Installing the PlayerCompact following a Windows Update 17

NOTE: The language in Control is by default set to U.S. English. Via a configuration file, it can be localized
to supported languages/locales. For more information, refer to the VisionHub AMS (Middle-Tier)
Installation Guide.

Control can function as a web-based application, enabling authorized users to open it by internet connection from any
computer meeting the specified requirements. The application runs on your system web server, so you only need to log
into the correct internet address to use Control.

Qognify offers two options to launch and log into Control:

Login by internet connection (Internet Explorer) from any computer meeting the specified requirements. Refer to
Logging into the Control Application using Internet Explorer below.
Download a standalone executable application to a specific device (PC, tablet, laptop, etc.) and securely log into
Control as an encapsulated application. This enables working with Control without having Internet Explorer
installed. Refer to Login into Encapsulated Control Application on page 15.

NOTE: You cannot log in using both of the above options at the same time. To log in using another option,
first close the application.

2.1 Logging into the Control Application using Internet Explorer

Internet Explorer (IE) settings might vary in different organizations and on different workstations. However, make sure
Internet Explorer view is set to 100% zoom; this is mandatory for a proper display and operation of the web application.

Important Notes for a proper login to the system:

Verify your IE is version 11. Note that other browsers are not supported in the current release.
Do NOT run IE as an Administrator.

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CHAPTER 2 Getting Started 2.1 Logging into the Control Application using Internet Explorer

For a secured connection, use HTTPS. The HTTPS protocol allows a secure connection to the web server by
requesting that clients verify their identity with a client certificate. By presenting a client certificate, the browser
authenticates to the web server more securely than when using just a username and password.
For a regular non-secured connection, type HTTP.
It is possible to use a host name instead of an IP address.
If connecting using IP address, first add the URL address to the trusted site list in IE Options menu. Only then log
in.
If connecting via a non-default port, include the port number in the URL. For example, :447/VisionHub. Your
system must be configured for the non-default port, as described in the VH AMS (Middle-Tier) Installation Guide,
Configuring Non-Default Ports.
If Single Signoff (SSO) was configured during the Web Server installation, perform the Enabling SSO via IIS
Configuration procedure first and then log into Control.
Before installing Player, on the machine you will use to run Control, all users must be added to the Administrators
group in Control Panel -> System and Security -> Computer Management -> Local Users and
Groups -> Groups.
Following a Windows update on a VisionHub Web Client in which the memory of iexplorer.exe changed to 2 GB
and VisionHub has a 4GB configuration, it is recommended to reinstall the PlayerCompact. Refer to Installing the
PlayerCompact following a Windows Update on page 17.
If you are using the Control standalone executable application - In case IE is installed, verify that the setting
Delete Browsing History on Exit is set to ON.

To log into Control:

1. Open Internet Explorer 11.
2. Navigate to IE > Tools and make sure it is set to Zoom 100%.

3. Type the server URL where the Web Server is installed. For example: <http://webserverIP/
VisionHub> or <https://webserver hostname/VisionHub>.

NOTE: If your system is configured for non-default ports, you can either:
-Login using the non-default port by including the port number in the URL. For example:
<http://webserverIP/:447/VisionHub>. Or
- Omit the port number to log in using the default port.

4. If the warning screens opens and informs you that there is a problem with this website's security certificate, click
Continue to this website.
5. Do one of the following:

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CHAPTER 2 Getting Started 2.1 Logging into the Control Application using Internet Explorer

If AzureAD authentication is implemented for your system, a Microsoft Sign In window opens. Click your
account and enter password. If you need to change the account click the arrow next to the user name and
change or add an account.

The Control log in window opens.

If no external login provider is implemented, the Control log in window opens. (If the Certificate selection
prompt opens, click Cancel).

6. Enter your username and password, and then click Login. The default user name and password is "admin".

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CHAPTER 2 Getting Started 2.1 Logging into the Control Application using Internet Explorer

When opening Control for the first time or if your VisionHub Player is out of date, you are prompted to install it
(see To install the Player: on the next page). Otherwise, Control opens on the last page you worked on before
exiting.

7. If you have an authentication policy with a password expiration policy, a password expiration notification pops up
alerting you to the number of days before your password expires. You must change your password before the
expiration date, or you will not be able to log into the system. To change your password, refer to Changing a
Password on page 27.

NOTE: Before installing the Player, refer to Installing the PlayerCompact following a Windows
Update on page 17.

8. A Privacy Statement window opens upon login. Do the following:

a. Read through the statement and select the I have read and accept the privacy statement check
box.
b. Click Save. The statement acknowledgment is saved in the system and will not appear next time you log
into the system, unless the statement changes.
If you click Close, the privacy statement acknowledgment is not saved and will appear every time you log
into the application.
To review and acknowledge the statement after closing it - from the User Settings menu select Privacy
Statement.

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CHAPTER 2 Getting Started 2.1 Logging into the Control Application using Internet Explorer

To install the Player:

1. If prompted to install Player, click Download Player Installer for manual install and save the Player
installation files in a destination folder on the local workstation.

NOTE: Player will be installed for all defined users on the local workstation. Before installing
Player, on the machine you will use to run Control, all users must be added to the Administrators
group in Control Panel > System and Security > Computer Management > Local Users
and Groups > Groups.

2. Verify that you have the Segoe UI Symbol font type installed on your machine. It is required for opening the
drop-down menus in the application properly.
3. When the download is complete, browse to the destination folder and install the Player.

4. When the End the Internet Explorer Process notification box displays, click OK to close Internet Explorer
and continue the installation. Internet Explorer must be closed so the Player installation can configure it to 4
gigabytes.

5. When Player is installed, reopen Internet Explorer and type the server URL where the Web Server is installed.
For example, <http://webserverIP/VisionHub>.

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CHAPTER 2 Getting Started 2.2 Login into Encapsulated Control Application

6. If a warning screen opens informing that there is a problem with this website's security certificate, click
Continue to this website.
7. If the Certificate selection prompt opens, click Cancel. The Login dialog box opens.

Control opens to a default page (2x2) or to its Home page if defined. If you have an authentication policy with a
password expiration policy, a password expiration notification pops up alerting you to the number of days before
your password expires. You must change your password before the expiration date, or you will not be able to log
into the system. To change your password, refer to Changing a Password on page 27.

2.2 Login into Encapsulated Control Application

You can download a standalone executable application of Control to a specific device (PC, tablet, laptop, etc) and
securely log into it as a standalone application. This enables working with Control without having Internet Explorer
installed.

To download and log in to Control using a standalone executable application:

1. If IE is installed, verify that the setting Delete Browsing History on Exit is set to ON.
2. Open a web browser and enter the download link http (or https)://(webserver name or
IP)/visionhub/downloads/exe. The VisionHub Control download application dialog box opens.

3. Click Downland VisionHub Control application. The application .exe file is downloaded to your device.

4. From the folder that contains the downloaded file, double click the VisionHub Control.exe file. The application
startup process starts.

When complete, the VisionHub Control desktop icon appears on your desktop .

5. Click the VisionHub Control desktop icon.

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CHAPTER 2 Getting Started 2.2 Login into Encapsulated Control Application

If the site has been upgraded and you already have an *.exe file in use, you are prompted to download the
application again and install it.

Otherwise, the Site Connection dialog box opens. Initially, the site address is empty. On next login, the last
address appears (as you have inserted it) and you can change it if required.

6. Type the server URL where the Web Server is installed (for example: <https:://Server host or IP/VisionHub>)
and click Connect.

16 VisionHub Control User Guide

CHAPTER 2 Getting Started 2.3 Installing the PlayerCompact following a Windows Update

NOTE: If your system is configured for non-default ports, you can either:

- Login using the non-default port by including the port number in the URL.
For example: <http://webserverIP/:447/VisionHub>.

- Omit the port number to log in using the default port.

The Login dialog box opens.

7. Enter your username and password, and then click Login. The default user name and password is admin.

2.3 Installing the PlayerCompact following a Windows Update

Following a Windows update on a VisionHub Web Client in which the memory of iexplorer.exe changed to 2 GB and
VisionHub has a 4GB configuration, Qognify recommends reinstalling the PlayerCompact on a Client on a Workgroup
that is not in a Domain.

To install PlayerCompact on a client that is in a Workgroup, not in a Domain:

1. Log in as a local user having Administrator privileges.
2. Copy the Scripts folder to drive C: .
3. Run and install vcredist_x64.exe (Microsoft Visual C++ 2015 Redistributable (x64)) from the Scripts folder.

VisionHub Control User Guide 17

CHAPTER 2 Getting Started 2.3 Installing the PlayerCompact following a Windows Update

4. Click Start, search for the file Edit group policy (in Control Panel), and open it. The Local Group Policy Editor
opens.

5. Under Computer Configuration, expand Windows settings, and select Scripts (Setup/Shutdown).

6. In the right pane, double-click Startup. The Startup Properties window opens.

18 VisionHub Control User Guide

CHAPTER 2 Getting Started 2.3 Installing the PlayerCompact following a Windows Update

7. Click Add. The Add a Script dialog opens.

8. In the Add a Script dialog click Browse, and then select the IE.bat from the folder C:\Scripts.
9. Click OK, and then close the Local Group Policy Editor window.
10. Restart the Workstation.

It is possible to run the same script for domain users. The IT Technician must open the IE.bat file
and edit the path to the location of the scripts folder.

VisionHub Control User Guide 19

CHAPTER 3 User Interface 3.1 Understanding the Default Application Screen

CHAPTER 3 User Interface

3.1 Understanding the Default Application Screen 20

3.2 Application Toolbars 21

3.3 Content List 25

This section provides a reference for the Control application windows and toolbars.

3.1 Understanding the Default Application Screen

A description of the Control application main screen is provided in the figure and table below.

Area Description

Main Application Toolbars For details about navigation icons, refer to Application Toolbars on the
facing page.

20 VisionHub Control User Guide

CHAPTER 3 User Interface 3.2 Application Toolbars

Area Description

Incidents Pane /Content List Pane Including four tabs: Channels, Sensors, Maps, and Tours. You switch
between the incidents and Content panes here. For details about
navigation icons, refer to Content List on page 25.

Video Pane / Content Layout Contains slots that may contain maps, videos, tours, and sensor
information. The number and size of slots is configurable via the Layout
menu. For details refer to Managing Content Layout on page 47.

VisionHub Player Provides smart playback control for the video selected in the Content
Layout. Refer to Playback Activity on page 57.

You can personalize the window view, for example. place the Incidents Pane on the left side of the window, and the
Content Tabs on the right. See To define Viewing Experience settings: on page 269.

3.2 Application Toolbars

A description of the Application toolbars is provided below.

Item Description

Step Backward / Step Forward Navigates to a previous page or to the next page. Enables browsing
history, including even unsaved pages.

Open Empty Layout Opens an empty layout of 2x2 slots in the content window.

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CHAPTER 3 User Interface 3.2 Application Toolbars

Item Description

Search Enables running an events query, viewing access control history, or

opening Suspect Search if that application is installed.

NOTE: Available in both the main window and children

windows.

Manage Child Windows Enables personalizing the working environment and create your own
workspace by opening child windows and dragging them to additional
monitors. Refer to Adding Multiple Windows for Viewing Content on
page 49.

VMX Switches the application main screen to the video wall view and enables
opening a video wall that you wish to see. Refer to Monitoring Video
Activity on a Video Wall on page 194.

NOTE: Available in both the main window and children

windows.

Time Displays the current time.

User Name Displays the name of the currently connected user. You can change your
password or change user. Refer to Basic User Actions on page 27.

Open Workspace Opens a menu with the following options:

Open a Workspace - opens a previously saved workspace

including any open child windows and all content from the saved
workspace. If there are no previously saved workspaces, nothing
happens when you click this option.

Save a Workspace - saves your current state of the main

window and any open child windows.

Status (Connected /Disconnected)

Connection icon turns red if connection to server is lost .

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CHAPTER 3 User Interface 3.2 Application Toolbars

Item Description

Settings / Return to Previous Screen The Settings button opens a menu from which you can select:

User Settings: Opens the User Settings window where you can
set personal preferences for Side Pane location, Notifications you
receive, the Automatic Actions, and more. The button toggles to
the Return to Previous button that returns you to the previous
screen. Refer to Control Application Settings on page 266.
Video Restriction: This menu option displays only for users
having permission to manage Video Restrictions. Refer to
Managing Video Restrictions on page 134.
Online Help (F1): Opens the Online help for Control.
Legal: Access Open Sources Used, Patent and Legal Notices
About VisionHub: Displays application name, current version,
and website.

Incident notifications Provides the number of unacknowledged incident Notifications. Click to

display a list of the notifications. Refer to Receiving Notifications on
page 31.

Task Notifications Provides the number of unacknowledged Task Notifications. Click to

display a list of the notifications.

System Notifications Provides the number of unacknowledged System Notifications. Click to

display a list of the notifications.

System Notifications inform about system connection or disconnection

from web server, as well as about the status of operations that run behind
the scene, for example export status.

Create Incident Opens dialog from which you can create a new incident "from scratch".

Quick Launch Quick Launch provides various incident types to open, having predefined
actions designed for specific types of emergency. Refer to Creating New
Incident Using Quick Launch on page 123

Four built-in incident Types appear in Quick Launch by default upon

application installation.

VisionHub Control User Guide 23

CHAPTER 3 User Interface 3.2 Application Toolbars

Item Description

Selected Group of Pages Presents the selected group of pages. Grouping is created by the
administrator. Click to display a tree of pages organized by groups. The
Search field provides auto-complete searching of pages. Refer to
Working with Pages on page 37.

To select a different group of pages, click on the name of the selected

group to open the tree of pages and select some other group. A new page
is saved to the selected group which name appears on the toolbar.

Pages All pages from the selected group are displayed on the toolbar. Horizontal
display of current pages. Scroll left/right to see out-of-view pages.

New Page Opens a dialog box for creating a new page.

Layouts Opens a dialog box where you can select a different layout for your
content or create your customized one. Refer to Managing Content
Layout on page 47.

Clear Page Clears the current layout from content.

Full Screen Enlarges the page layout to a full screen. Press Esc to exit full-screen
mode.

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CHAPTER 3 User Interface 3.3 Content List

3.3 Content List

The content list pane includes video and audio channels, sensors, maps, and tours, which are your working resources.

In the Content List pane, you can access all Channels, Sensors, Maps, and Tours available to the Control application. All
tabs present same groups created in the Administrator, but each tab presents only its relevant content, which are
channels, or sensors, or maps, or tours.

To view system resources:

1. Click the Content List button .

2. Click the Tree/List button / to display in either tree form, organized by groups, or in a simple list.

3. Use the Search options:

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CHAPTER 3 User Interface 3.3 Content List

Search and Sort is available in each of the four tabs, enabling you to quickly find the item you want.
Begin typing in the Search field and the Pane instantly limits
the display to names having the text you type. The text can be anywhere in
the name. Alternatively, type digits to search by ID number.
In the Channels and Sensors tabs, an Advanced Search is available.

Refer to Searching and Sorting Content by Specific Criteria on page 28.

4. Select one of the four tabs: Channels, Sensors, Maps, or Tours. The following describes the main functionality:

Channels: Perform channel operations directly from the Channels pane, or open a channel to view the
video. Refer to Managing Channels and Sensors on page 158
Sensors: Perform sensor operations directly from the Sensors pane or open a sensor in a slot. Refer to
Managing Channels and Sensors on page 158.
Maps: View map properties or open maps. Refer to Monitoring Activity on Maps on page 203.
Tours: View properties of a tour or play a tour. Refer to Managing Tours on page 89.

26 VisionHub Control User Guide

CHAPTER 4 Basic User Actions 4.1 Changing a Password

CHAPTER 4 Basic User Actions

4.1 Changing a Password 27

4.2 Switching Users (Logout) 27

4.3 Viewing the Server Connection Status 28

4.4 Exiting Control 28

4.5 Searching and Sorting Content by Specific Criteria 28

4.5.1 Finding an Entity in the Content List 28

4.5.2 Filtering The Content List (Advanced Search) 30

4.6 Receiving Notifications 31

4.1 Changing a Password

You can change your password at any time.

To change your password:

1. In the Main Navigation Toolbar, click the user name and select Change Password from the drop-down menu.

2. In the Change Password dialog box enter the old and new password in the fields.
3. Click Change Password. The windows return to normal and the new password is in effect.

4.2 Switching Users (Logout)

Control supports the ability to switch users on the same computer or to log in under a different user name, without
having to exit the application.

VisionHub Control User Guide 27

CHAPTER 4 Basic User Actions 4.3 Viewing the Server Connection Status

To switch Control users (logout):

1. In the Main Navigation Toolbar click the user name and select Log Out from the drop-down menu.
2. To log in again with a different user name: enter a user name and password.
3. Click Log in. Control operation resumes.

4.3 Viewing the Server Connection Status

The server connection icon provides Control users with a visual indication of the server connection status. On the right
end of the Main Navigation toolbar is the Connection icon:

Icon Name Description

Connected Connected to the web server. To see server status notifications, click this connection
button.

Disconnected Disconnected from the web server. Contact your IT person.

4.4 Exiting Control

You can exit Control in the same way you exit any browser window.

To close the application window:

Click the Internet Explorer Close icon.

You can close an individual window, or all the windows.

If the window is a page that has been modified and not saved, a warning message appears.

4.5 Searching and Sorting Content by Specific Criteria

4.5.1 Finding an Entity in the Content List
You can quickly find a particular entity using the search feature located at the top of the entities tree. This feature is
time saving when there are a large number of channels, sensors, maps, and tours in the site.

NOTE: The system does not search for groups.

Sorting is possible for the List view only. Once you start sorting, the view changes from Tree to List.

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CHAPTER 4 Basic User Actions 4.5 Searching and Sorting Content by Specific Criteria

To search for an entity:

1. Click one of the tabs to display the Channels/Sensors/Maps/Tours Pane.
2. In the Search field, begin typing the characters and/or numbers to search by. The text can be anywhere in the
entity name. The log scrolls immediately while you type to display entities matching your search characters.
3. To clear the Search bar and restore normal display, delete all text from the search field and press Enter.

To sort entities in the content list:

1. Click the Sort button near the Search field. The Sort By dialog box opens.

2. In the Sort By dialog box click on Name to open the list of options and select the necessary option from the list.
Maps and Tours can be sorted by Name only.

3. To sort the list in the tab in ascending or descending order, click . The display order is reversed. Click again to
alternate the order.
4. To exit from the sorting options, click the X in the upper right of the Sort By dialog box.

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CHAPTER 4 Basic User Actions 4.5 Searching and Sorting Content by Specific Criteria

4.5.2 Filtering The Content List (Advanced Search)

Filtering data is a quick and easy way to find and work with a subset of data. This advanced search option is available for
channels and sensors only.

To set the advanced search criteria for channels and sensors:

1. Select the Channels or Sensors tab.

2. Click the Advanced Search button .

The Channels or Sensors Advanced Search window opens, depending on the selected tab. If you now click on
another tab, the window automatically closes.

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CHAPTER 4 Basic User Actions 4.6 Receiving Notifications

3. Select the search criteria:

a. For Channels only, select or deselect the PTZ, Video Analytics, Audio and Third Party Channels
check boxes as follows:

To show the channels of the above type, click once in the check box . A P sign appears.
To show all except the above types, click twice in the check box to clear it.
To ignore this parameter and to show all channels in the
search results, leave the check box with the black square inside, or click to return it.

By default upon opening the screen the black square appears implying to ignore this parameter and to
search for any channel type.

b. For Channel Group/Sensor Group, State and Mode, click in the field to see all available options and
select theoption. Click in the field again to select more groups. To remove the group from the filter, click X
next to its name.
c. In the Description field, type the text to search by (as defined in Administrator).
4. Click Apply. Filtered data displays only the entities that meet specified criteria and hides other entities. If you
now click on another tab without applying the search criteria, the window automatically closes and no filters are
saved.
5. To clear filter and view all data, click Clear Filter.

4.6 Receiving Notifications

Control application provides automatic notifications to inform you when:

An incident is opened
An incident severity is raised
An incident or task is assigned to you
A system error is reported

To view notifications:
Three Notification icons display the number of Incidents, Tasks, and System notifications, as shown below. Click one of
the icons to display the list notifications for that category. In the example below, there are three incident notifications,
and the Icon has been clicked to display them. A description is provided in the table below.

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CHAPTER 4 Basic User Actions 4.6 Receiving Notifications

Item Description

Tray Icons Three types of notifications, each with a numerical indicator for the number of unacknowledged
notifications:

Incident - If enabled in the Notifications tab in User Settings, when a new incident is opened,
the operator is alerted audibly by a sound and visually by a red blinking icon. By default,
blinking is enabled and sound is disabled.
Tasks - Click the drop-down arrow to display a list of tasks. Refer to Managing Incident Tasks
on page 138.
System - Notifications about system status, connection, etc.
Click the drop-down arrow to display a list of the notifications.

NOTE: The number of each tab represents the number of notifications counted from
the last time the tab was accessed. When you access a tab, the count for that tab is
reset to zero.

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Item Description

Name and Incident name and the reason for notification.

Description
Hover the mouse over the name incident name to display the creation date and time.

Click to display the related incident information (video, maps etc.) and start handling it.

Incident type Represents type of incident, such as Fire, Accident, Intrusion, etc.

Sharing icon Indicates if you are assignee, stakeholder, or collaborator. No icon means there is not yet an assignee.

The following icons may display here:

You are the assignee, and there are no Stakeholders.

You are the assignee, and there are Stakeholders.

You are either a Stakeholder or Collaborator, but not the assignee.

Severity Color code for the incident severity:

Low: Green
Normal: Blue
Medium: Yellow
High: Orange
Urgent: Red

TIP: If authorized, Control enables you to select preferences defining the types of events for which you will
receive notifications. To set personal notification preferences, see To configure Notifications: on
page 272.

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CHAPTER 5 Managing Pages 5.1 Understanding Pages

CHAPTER 5 Managing Pages

5.1 Understanding Pages 34

5.2 Understanding the Page Tree 36

5.3 Private and Public Pages 36

5.4 Incident Pages 37

5.5 Working with Pages 37

5.1 Understanding Pages

A Control application page is a layout including content specified by users and/or created automatically.

The layout defines the number and position of content slots. Content includes maps, channels, tours, and sensors
populating the layout. You can open any number of pages, and each page remembers its specific content and layout.

A page might contain content for monitoring a specific location, for example videos for areas of interest and a map with
channel icons that open additional video on demand. The video content can be live or playback.

A page might contain a digital preset, which determines the amount of zoom and the area of the field of view (FOV) that
is focused on.

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CHAPTER 5 Managing Pages 5.1 Understanding Pages

NOTE: If you save a preset for a PTZ camera to a page, when you move to that page, this will cause the
camera to move, physically.

The page may be incident-related, meaning it has content relevant to an incident. For example, a map showing a
building location and having a marker that enables you to “drill-down” to the floor in the building where a smoke
detector has been alarmed, as well as videos from channels in the relevant areas. For more information on incident page
behavior, refer to Incident Pages on page 37.

Closing slots on a page: If there is an action to close video, all slots that contain the relevant channel are closed on the
current page.

There are several types of pages in the system.

Private Page: Private pages are visible only to you. New pages you create are private unless you publish them to
the Published Pages folder. Once a private page is published, it becomes available to all users who are authorized
to see public pages. Refer to Private and Public Pages on the next page.
Public Page: Public pages are visible to all authorized users. Private pages that are published become Public.
Public pages are automatically deleted according to the system configuration.
Default Page: A Default Page is an Incident page that is automatically generated by the system when an
Incident is created. If there are entities related to the incident, the related content populates the slots of the
page, such as video, maps and sensors. The cameras will play both video Playback and Live video. Users can add
additional pages while handling the Incident. The Default Page and additional Incident pages are related to the
Incident and are not saved as pages in the Pages tree. Once the Incident is closed, the Incident pages close and
cannot be retrieved. Refer to Incident Pages on page 37.

You can configure as many different pages as you need, each with the unique content and/or layout that you define:

Page Content: A Page can have a combination of different types of content in the slots, such as:
Maps
Video with audio
Mixed video and audio clips
Tours
PTZ channels
Sensors
Access Control Systems (ACS)
Page Layout: Each page can be any type of layout you want. You can choose from available layouts or
customize and build your own. You can build as many pages as you want. Refer to Managing Content Layout on
page 47.

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CHAPTER 5 Managing Pages 5.2 Understanding the Page Tree

5.2 Understanding the Page Tree

The tree of pages consists of a hierarchy of groups of public and private pages. The Pages tree is created inthe
Administrator application, but pages are added to it only from Control.

When you open the tree and select a group name, that group becomes the storage location for any page you
subsequently save. Any non-incident page you save, public or private, is saved in the currently selected group, which
displays in the toolbar for your reference. Incident pages are not included in the Pages tree.

In the tree, your private pages are visible only to you.

A page name in the tree can be reordered by simply dragging it to a new location.

The following are the rules for moving pages between groups:

You can move a public or private page to any group that you have permission to manage.
You cannot move a public page to the Private group.
You cannot move a private page to the Published group.

When a private page is "published", a copy of the page is created in the Published Pages group, but it is not yet public to
all users. In the Published Pages group a page is no longer private, but only the administrator and those specifically
authorized can access the group. From the Published Pages group, the administrator must decide whether to move
pages to another group to make them public or to delete.

When you publish a page, it is a copy of your private page that is created in the Published Pages group. Your private
page remains, and you can modify it and save it either with a new name or overwrite the old name. To make this new
page public, you need to publish it.

An administrator or authorized user can create pages directly in any group, they do not need to create private pages
first and then to publish them.

5.3 Private and Public Pages

A page can be either private or public. Only an administrator and authorized users can create public pages. Other users
create only private pages. To make them public, you can publish them to the Published Pages group. A private page can
be viewed only by you until you publish it. Once published, and the administrator releases it, the page becomes public,
and then other authorized users have access to it.

If you are an authorized user or administrator, when you create a new page, you can designate the page as public or
private and place it directly in the group you want. You do not need to create private pages and then publish them.

There is no public/private option for incident pages. Instead, the collaboration settings for the incident determine who
can see it.

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CHAPTER 5 Managing Pages 5.4 Incident Pages

5.4 Incident Pages

When an incident opens, either manually (by an operator) or automatically (by an alarming sensor or rule), an incident
home page opens, called a Default Page. If there are entities related to the incident, the related content populates the
slots of the page, such as live and playback video, maps and sensors. For example, if an incident is created from a map,
the Default Page for the new incident will display the map with a marker showing the incident location. You can add
additional pages while handling the incident.

The Default Page and additional incident pages are temporary pages created in the context of handling an Incident.
Therefore, they are not saved as pages in the Pages tree. If the incident is open, when clicking the incident in the
Incidents List, the Default Page and all additional incident pages are viewable. Once the incident is closed, the incident
pages close and cannot be retrieved.

NOTE: The visibility of an incident page content is determined by the role permissions of the user settings
for the incident.

For information on managing incidents refer to Managing Incidents on page 105.

5.5 Working with Pages

This section describes how to perform operations required when working with Control application pages.

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CHAPTER 5 Managing Pages 5.5 Working with Pages

Control provides several options for saving and navigation , enabling you to quickly move to the page you need to view.
You can reorder pages in group or tree and move more important pages to the top of the list and less important pages to
the bottom.

The tree of pages contains groups of pages - public and private.

Your private pages are visible only to you. A page name in the tree can be reordered by dragging it to a new location.

The following are the rules for moving pages between groups:

You can move a public or private page to any group that you have permission to manage.
You cannot move a public page to the Private group.
You cannot move a private page to the Published group.

When a private page is "published" a copy of the page is created in the Published Pages group, but it is not yet public to
all users. In the Published Pages group a page is no longer private, but only the administrator and those specifically
authorized can access the group. From the Published Pages group, the administrator must decide whether to move
pages to another group to make them public or to delete.

When you publish a page, it is a copy of your private page that is created in the Published Pages group. Your private
page remains, and you can modify it and save it either with a new name or overwrite the old name. To make this new
page public, you need to publish it.

An administrator or authorized user can create pages directly in the group they want, they do not need to create private
pages first and then to publish them.

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CHAPTER 5 Managing Pages 5.5 Working with Pages

The page tab of the currently displayed page, is always highlighted in the main toolbar.

The following figure details the pages toolbar and buttons:

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CHAPTER 5 Managing Pages 5.5 Working with Pages

The following sections describe the main operations in pages.

To organize pages in the Page Tree:

1. Click the Group of pages name to display the Page Tree. Once you click a group name, it becomes selected and its
name appears in the toolbar. All pages that reside in this group appear on the toolbar. Any new page is saved to
this group.
2. Show or hide empty groups by selecting or clearing the Show empty groups check box at the bottom of the
pages tree pane.
3. Drag the page name to a new location in the tree.
4. When moving pages between groups:

You can move a public or private page to any group that you have permission to manage.
You cannot move a public page to the Private group.

To navigate between pages:

To Do this

Jump to a specific page Locate the page name in the scroll bar and click it. If there are many open
pages, the selected page tab immediately moves to the left and is
highlighted.
The selected page is always highlighted. A triangle appears that enables you
to open the Page menu.

Navigate to pages in the page group Click the Page Forward/Backward arrows. When using Step
Backward/Forward, if a slot is cleared, to keep the order of populating the
next available empty slot, the system will not display new data (such as
automatic actions) in the cleared slot.
Unsaved pages are lost when you log out or close the application.

Navigate to pages in browsing history Click the Back/Forward arrows in the application toolbar. This History option
enables going back to previously browsed pages, even if they were not saved.
However, unsaved pages are lost when you log out or close the application.

Refresh a page Press F5 . The display refreshes and the slots are populated according to the
settings you defined.

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CHAPTER 5 Managing Pages 5.5 Working with Pages

To save a new page:

1. If the current group (in the Pages Tree) is not the storage location you want for a page, change it as follows:

a. Click the Group of pages name. The Pages Tree opens.

b. Select the group name you want your pages saved in.

NOTE: Group selection is not relevant when saving Incident pages, because they are not included
in the Pages Tree.

2. Select the desired layout.

3. Drag channels to the desired slots.

4. Click the New Page button . The New Page dialog box opens.

5. Enter the following as needed:

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CHAPTER 5 Managing Pages 5.5 Working with Pages

Item Description

Name Enter an appropriate name for the new page.

If you leave the original name, you will have two pages with the same name.

Shortcut Optionally, you can enter a keyboard shortcut for accessing this page.

Preset If PTZ or digital PTZ presets have been set for slots on this page, you can
select presets for those slots to be saved with the page. If you do not select
any preset, the slots will be saved with the default position.

Public page check box Select the check box if you want the page to be public. Otherwise, it remains
private with the icon, and you can publish it later. Only authorized users

can create public pages. All other users should first publish it. If you do not
have a specific permission, the Public page check box is not displayed.

6. From the page menu click Save . The page is created and saved in the selected group currently appearing in
the toolbar.

To save modifications on an existing page:

1. Click the page name to open it.
2. Modify the page as needed. A red asterisk appears on the page name indicating that changes were made to the

page, but they are not yet saved .

3. In the page drop-down menu, select one of the following:

Save , to override the existing page properties.

Save As to save the modified page with a new name.

To set a page as your workspace (Home page):

1. Open the page that you modified (the default workspace is a quad layout (2x2)).

2. Click the Manage Workspace button and select Save Workspace.

3. Next time you click the Manage Workspace button and select Open Workspace, you are instantly returned
to the saved workspace.

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CHAPTER 5 Managing Pages 5.5 Working with Pages

To edit a page name:

1. Open the page.

2. In the page menu for the page, click Edit . The Page Edit dialog box opens.

3. Edit the page name as required.

4. Add or change a shortcut for the page.

5. Click Save .

To publish a private page:

You can "publish" a private page, which is actually a request to make it public. When you publish a page, a copy of it is
created in the Public Pages group where the administrator can move it to a public group accessible to all users. (refer to
Understanding the Page Tree on page 36.

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CHAPTER 5 Managing Pages 5.5 Working with Pages

1. Open the page to be published.

2. From the Page menu, click Publish . A copy of the page is created in the Public Pages group (refer to To
publish a private page: on the previous page) where the administrator can move it to a public group accessible to
all users. A message displays, indicating that it was successfully published.

To clear a page of content:

Do one of the following:

In the Main Navigation toolbar in the upper-right corner, click Clear Page . The content closes and all slots
become empty.
In the slot toolbar, click X (Clear Slot) and do this for each slot where content is displayed. The content closes and
slots appear empty.

To delete a private page:

NOTE: If the page was previously published, the published version remains unchanged. Only authorized
users may delete published pages.

1. Select the page you want to delete. You cannot delete incident pages.

2. In the page menu, click Delete . A confirmation dialog box opens.

3. Click Delete. The page is deleted.

To maximize pages or slots (Full Screen):

You can maximize the entire Control application window in IE or just the Content page or even just one slot.

To maximize Do this Comments

Application window Press F11 The Control occupies the full

screen, and the IE toolbar is
hidden. To restore, press F11
again.

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CHAPTER 5 Managing Pages 5.5 Working with Pages

To maximize Do this Comments

A video layout (page) One of the following: Only the video layout displays
within the Control window.
Press F11
To exit full-screen mode press Esc.
From the Main Application Toolbar,

click the Full Screen button .

From the Page menu, select Full

Screen .

A slot One of the following: To restore the view:

In the slot toolbar, click the Enlarge

Click the button again
button .
Double-click the slot (not
Double-click the video or the slot for PTZ cameras).
header (except for PTZ cameras –
The Enlarge button is disabled for
use one of the above options).
1-division layout.

To view page properties:

1. Open the page.

2. In the page drop-down menu, select Page Properties . The Page Properties dialog box opens, showing:

The page name

Type (public or private)
Group in which the page is saved
A link of the page and a Copy Link button
Table listing the page content.

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CHAPTER 5 Managing Pages 5.5 Working with Pages

3. Click the X close button to close the dialog box.

To identify ACS related sensors:

When a page has slots occupied by ACS sensors, observe the blue frames around the slots that are related to each
other. For example, when an ACS sensor is in one slot and its related video channel is in another, the two slots display a
blue border indicating the content is related.

Related sensors can exist in different time zones if they are assigned to different groups. This is because all sensors in a
group are in the same time zone.

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CHAPTER 6 Managing Content Layout 6.1 Selecting a Content Layout

CHAPTER 6 Managing Content Layout

6.1 Selecting a Content Layout 47

6.2 Adding Multiple Windows for Viewing Content 49

Layout defines the number, size, and position of the display "slots" in the content window.

The VisionHub Level of Service (LoS) algorithm continuously monitors your workstation resources and may close video
slots upon over utilization of its resources (CPU and GPU). An error message appears in the closed slot, "The stream
was closed due to workstation burden".

6.1 Selecting a Content Layout

You can change the layout of a page at any time, by selecting one of the predefined layouts. Authorized users may
design and save custom layouts.

To select a predefined layout:

1. Click the Layouts button . The Layouts dialog box opens with the Standard tab, displaying the various
predefined layout options.

2. Select one of the tab types:

Standard: Contains predefined layouts.

Advanced: Contains special layouts defined by your administrator.
Custom: Enables you to design a custom layout and save it, as described below.

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CHAPTER 6 Managing Content Layout 6.1 Selecting a Content Layout

3. Scroll the side bar until you locate the desired layout. Hover over the layout to display the name of the layout in a
tooltip.
4. Click the layout to select it.

The content window immediately updates to the selected layout.

The existing content is automatically distributed in the new slots.
If the new layout has fewer slots than the previous, then some content is not shown.
A red star displays on the selected page name on the toolbar, showing there are unsaved changes on this
page.
5. Do one of the following:

To save this layout as a new page, click the New Page button and save the page.

To save this layout instead of existing, open the page drop-down menu (a small triangle near the page

name), click Edit , and in the Edit Page dialog box click Save.
6. Double-click a slot or on its header to enlarge it to a full window size, except for the two cases listed below.
Double-click the slot again to restore it to its original size.

When using a single 1 Division layout, the maximizing is not possible because the current layout is already
in a full screen mode.
For slots playing a PTZ camera, double-clicking does not enlarge the slot.

To resize a slot:
1. To maximize a slot, do one of the following:

In the slot toolbar, click the Enlarge button .

Double-click video or on the slot header (except for PTZ cameras).

2. To restore the view, click the Restore button or double-click the slot.

To design a custom layout:

1. Click the Layouts button . The Layouts dialog box opens with the Standard tab, displaying the various
predefined layout options..
2. Click Custom Layout. A message appears, warning tyhat all slots will be cleared. Click OK or Cancel.
3. At the top of the toolbar click Add slot. The small default slot is added to the upper left corner of the window.
4. Do one of the following:

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Click and drag the slot boundaries to resize the slot vertically and/or horizontally.
Click and drag a small triangle in the bottom-right corner of the slot to resize it and to keep its aspect
ratio.

5. Click Add slot again to add as many new slots as necessary. The more slots are added, the smaller the slots
become.

To remove a slot, click the X in the slot corner. If there is a content displayed on the slot, then the first click on X
clears slot from the content, and the second click removes the slot from the layout.

6. Drag channels/sensors to the slots.

7. Click New Page to save this view. A new page is added to the toolbar.
8. To exit, do one of the following:

Click Exit customization mode.

Browse to another page.

6.2 Adding Multiple Windows for Viewing Content

Control supports multiple video windows for creating a Workspace. A Workspace is a personalized multi-monitor
working environment comprised of a user-defined main window and children windows layout options.

You can open a maximum of three child windows and drag them to different monitors. Both the main window and
children windows can be configured to display its own content pages and search queries, including ACS, events, Suspect

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CHAPTER 6 Managing Content Layout 6.2 Adding Multiple Windows for Viewing Content

Search, sensors, and VMX, in its own layout. For example, an operator may want to display channels, maps and the
incidents list on one monitor while displaying ACS on a second monitor and an events query on a third monitor. You can
save your customized Workspace and re-open the saved Workspace with its layout configuration, content and search
queries.

In managing incidents or monitoring activity, you may want additional windows on separate monitors. The Control
application enables you to open three child windows and drag them between up to four monitors (main+3 children).

Besides the main window, you can work with up to three child windows. A new child window is opened blank and you can
drag in content. Child windows can be used to display ACS, events, sensors, and video wall VMX. For example, you
might have:

Monitor 1 (main) – page 1 (saved page)

Monitor 2 (child) – channels, maps, tour on the layout (without save)
Monitor 3 (child) – VMX window with specific wall
Monitor 4 (child) – Suspect Search

The system allows configuring and saving a workspace where child windows are associated to any of the monitors
around the main screen: left, right, top or bottom, so the operator can navigate intuitively according to the monitor
locations using the mouse.

For example:

A client with 3 monitors has been configured in Windows Display settings, that monitor no. 1, which is located between
monitors 2 and 3, is defined as the Main display monitor.

In this setting, VisionHub Control main screen will automatically load on monitor #1 while monitors 2 and 3 can be
configured as two additional child windows and be saved as a workspace.

Child windows have the following capabilities and limitations:

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CHAPTER 6 Managing Content Layout 6.2 Adding Multiple Windows for Viewing Content

If you close a child window (using the x) and immediately (within 3 minutes) try to open a new one, a message
appears: "You have reached the maximum number of available child windows. If you have closed a child window
recently, please try again in x minutes" (x = 1 to 3 minutes).

If you set that automatic actions are to be displayed in a child window but you open VMX/ACS search/event
search on that child window, the automatic actions will be ignored and not displayed.

Opening/closing/refreshing workspaces with child windows:

When opening a workspace, if a relevant child window was opened before and is still loading, the system will
close it and open it from scratch. The (previousely) loading child window appears for a few more seconds
before it is closed.
In a saved workspace, after refresh, the child windows go back to display the last saved workspace while
the main window display changes that were done before the refresh.
When you re-login into a saved workspace with a child window, both windows open on the main window monitor
rather than on the monitors they were configured on.

Video child window:

The new window is created blank and you can drag maps, channels, etc. from the main window into the slots
of a new window
The new window has no Incidents and Content tabs
You can change the layout of a new window
You cannot create a new incident from a new window, but you can use the Duplicate feature to create a
child incident window.
You cannot drag incidents into a new window
You can open pages and save them
You can perform export from child windows

Incident child window:

You cannot drag incidents into a child window, but you can duplicate an incident, which opens in a child
window.
Only one incident can be opened across all windows.
You can view part of the incident data on the main window and the rest on a child window.
The incident list is opened only on the main window.

Access Control child window:

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CHAPTER 6 Managing Content Layout 6.2 Adding Multiple Windows for Viewing Content

If you select Sensors in a child window, the desired sensors must be marked from the sensors tree in the
main window. There is no sensors tree in the child window.
The other tabs are enabled so you can play video/tour/maps at the same time with other monitors.

Events child window:

If you select Sensors in a child window, the desired sensors must be marked from the sensors tree in the
main window.
When you click Filter, the check boxes are no longer displayed.

Video wall window:

You can drag channels and tours to a video wall that is located in a child window.
You cannot drag maps or sensors to the video wall.
The tabs of the content list are enabled.

To create a new window:

1. At the top of the main window, click the Manage Child Windows button .

2. Select Open Child Window from the list. A new window opens, which you can drag between monitors.
3. To configure which data to display on child windows, refer to To define General settings: on page 266.

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To save a child window configuration:

Under the main window menu, select Save Workspace. The content of the monitor is saved.

NOTE: If you click Save Workspace while searching events/ACS, your search query and search results
will not be saved.

To identify main and children windows:

1. Click the User Settings button .

2. Click the Manage Child Windows button .

3. Select Identify windows. The screen displays the window identity for 3 seconds: Main, Child window 1, Child
window 2, Child window 3. To avoid confusion, the window identification does not change even if you close one of
the children windows.

NOTE: If Suspect Search is open in a child window, it is not identified as described above.

To close a window:

1. Click Manage Child Windows .

2. Do one of the following:

Click Close All Child Windows.

Click the Internet Explorer Close icon for each window.

The window closes and is removed from the Manage Screens list.

TIP: When closing the main application window, all additional windows close as well. Next time you open
Control, all additional windows that were opened before closing will open again. If the workspace was
saved, the page content will display. If you have no workspace saved and the layout played a page that
was not saved, an empty layout opens with no content.

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CHAPTER 6 Managing Content Layout 6.2 Adding Multiple Windows for Viewing Content

NOTE: The VisionHub Level of Service (LoS) algorithm continuously monitors your workstation resources
and may close video slots upon over utilization of its resources (CPU and GPU). An error message will
display in the closed slot: "The stream was closed due to workstation burden".

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CHAPTER 7 Understanding Groups

CHAPTER 7 Understanding Groups

A group is a collection of video and audio channels, tours, sensors, and pages defined in the Administrator application. A
group cannot contain maps or Video Wall (VMX). The group content cannot be changed in the web application. Any
change in the group entities can only be performed by administrator in the Administrator application. Each tab presents
only relevant entities from the group. In other words, same groups appear under all tabs, but only tours displayed under
the Tour tab, only channels displayed under the Channels Tab, and only sensors under the Sensors tab. The tree of
groups of pages is not displayed under a tab, but on the main screen toolbar in the middle.

A group may include content from a remote VisionHub site enabling authorized users to access the remote site, as
configured in the Administrator application.

If Tree view is selected in the drop-down above the tabs, the group’s entities appear slightly indented to the right when
expanded.

A group is closed if the folder icon to its left is closed. When a group is open, the folder icon is open, and all the entities in
the group are indented to the right. The group’s entities end where the indentation ends. One mouse click expands or
collapses the group.

If List view is selected in the drop-down above the tabs, then the group’s entities appear as one list of entities with no
indentation.

To expand and collapse groups of entities:

Click on the group name under the Channels/Sensors/Tours tab to expand or collapse it.
To expand/collapse groups, you click on the group name. To open/close the group actions menu, you click on the
group icon.

The operations that can be performed on groups vary depending on the selected tab. To see and select the required
action, click the group icon in the tree.

The following operations are available for groups of channels:

Arm all channels in the group.

Disarm all channels in the group.
Bypass all channels in the group.
Acknowledge all channels in the group.
Start recording on all channels in the group.
Stop recording on all channels in the group.

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CHAPTER 7 Understanding Groups

Play a tour from all channels in the group on one slot. The default time for playing each entity is 10 seconds.
Configurable in the Settings screen.
Export a group of channels.

The following operations are available for groups of sensors:

Arm all sensors in the group.

Disarm all sensors in the group.
Bypass all sensors in the group.
Acknowledge all sensors in the group.

No operations can be performed for the group of tours. Tour operations are available for a separate tour after expanding
a group and clicking the Tour button to open a tour drop-down menu.

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CHAPTER 8 Playback Activity

CHAPTER 8 Playback Activity

8.1 Player Interface 58

8.2 On Screen Display (OSD) 63

8.3 The Graphical Timeline 63

8.4 Defining Custom Time Range for Playback 65

8.5 Zooming in During Playback or Live Video 67

8.6 Using Bookmarks 67

8.7 Playing Events 69

8.8 Playing Back Recordings 70

8.9 Playing Back from Specific Time 71

8.10 Defining Clips 78

8.11 Defining Loop Playback 80

8.12 Playing Multiple Synchronized Playbacks 81

8.12.1 Overview 81

8.12.2 Procedures 82

8.12.3 Synced Playbacks Behavior in Different Scenarios 86

8.13 Capturing a Video Image 87

8.14 Clearing the Slot 87

8.15 Masked Video 88

The main function of the Player is to play back video and audio. The Player is an integral part of the Control application.

The Player Panel lets you control every aspect of viewing recorded playbacks. You can control the playback time, speed
and direction. The Player Panel lets you play back channels in various synchronization modes. A scale timeline option for
video visualization and control helps speed up the work by bringing the channels data visualization view in a glance as
well as jump to time by manually dragging the scale and timeline. This enables you to focus on a specific location in a
long stream(s) while retaining the stream's entire context. The data is presented in ways that make it easy and quick for
Control operators to get the necessary playback. You can open the PTZ Controller from the Player Panel, which enables
you to pan, tilt and zoom cameras while monitoring live video.

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CHAPTER 8 Playback Activity 8.1 Player Interface

NOTE: During live streaming or playback, VisionHub may close a video if the workstation resources are
over utilized, or due to other errors. If restarting the video is possible, a Reload button appears, enabling
you to resume the video. Refer to Restarting Video After System Closure on page 97.

Hiding Player from the screen enables more space for displaying content layout.

To show or hide Player:

Click on the short turquoise line between Player and Video Layout.
To show it again, click on the line again at the bottom of the layout.

8.1 Player Interface

A description of the Control Player Panel and main functionality is provided in the figure and table below.

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CHAPTER 8 Playback Activity 8.1 Player Interface

Item Description

Zoom In / Zoom Out Allows timeline expansion or contraction from the default value of 2 hours. The last zoom
Timeline state is recalled on your next login.

The timeline scale options are: 2 minutes, 5 minutes, 10 minutes, 30 minutes, 1 hour, 2
hours, 4 hours, 12 hours, 1 days, and 7 days.

You can also zoom the timeline in/out using the mouse wheel while hovering on the
timeline.

Brackets Opens brackets on the timeline.

Brackets span time is proportional to the current timeline span. The brackets span is 5
minutes for the default timeline, or approximately 4% of the current timeline span. Refer to
To define a custom time/date range using brackets: on page 65.

Visual Graphical Visualizes the data.

Timeline
A timeline is a way of displaying a list of recordings, events, and bookmarks in a
chronological order. The Player timeline enables you to easily drag and move the playback
time, view intrusion detection events on the timeline, and using brackets, select a specific
period to playback in a loop or export.

The Player Graphical Timeline enables an easy navigation between recordings, events, and
bookmarks.

Current date and time The date and time that appears in the middle of the timeline applies to the present time for
indicator and progress Live video or to the time of the selected playback.
bar
Any channel dragged to a slot streams Live at the current time.

Synchronization mode Select how to view channels on a page. Refer to Playing Multiple Synchronized Playbacks
on page 81

Single: Every channel plays

according to its predefined time.
Multi: Channels added to
Multi-sync mode will play synchronized from the same time.
Sync All: All channels play
synchronized from the same time.

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CHAPTER 8 Playback Activity 8.1 Player Interface

Item Description

Speed Control Slow/Fast speed in the selected direction.

and

Current Speed Indicator NOTE: The fast speed option is not available for playback with limited
bandwidth.

Decreases/Increases the speed of the selected channel. Once playback is in progress, click
to change the speed.

The speed can be changed by using the Speed Control buttons ("-" or "+") or by clicking on
the Current Speed Indicator (x(1)) and selecting an exact option from the list.

Current Speed Indicator indicates the current playback speed. The maximum speed is
1024. The supported speed options are 1/8, 1/4, 1/2 1, 2, 4, 8, 16, 32, 64, 128, 256, 512,
and 1024. The speed available for each channel depends on the camera capabilities.
Changes upon switching slots. This is disabled for Live stream.

Play Backward / Pause Click to begin playback in reverse. Plays according to a defined speed shown on the Player
Panel.

Click again to pause.

When you click Play, the Play backward button shows Pause.

Previous Frame (Frame Click to view the playback frame by frame in reverse to seek for the exact frame they want
by Frame Backward) to view while the channel is paused.

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CHAPTER 8 Playback Activity 8.1 Player Interface

Item Description

Jog - Fast Forward or Allows fast search backward or forward. For playbacks only. The jog does not work for Live
Fast Backward video.

NOTE: The fast speed option is not available for playback with limited
bandwidth.

Click and hold the mouse and move left or right.

The changing speed is shown below the jog. Further you move it, the faster video moves.
This is useful for investigating video.

When you move it forward, media plays in the forward direction. When you move
backward, it plays in reverse.

Once you release the mouse, playback returns to normal speed x1 and continues from the
time when you released the jog.

Next Frame (Frame by Click to view the playback frame by frame. This feature enables users to seek for the exact
Frame Forward) frame they want to view.

Play / Pause Click to begin playback. Plays according to the defined speed shown on the Player Panel.

Click once to pause. Click again to resume.

For live streams this button is disabled, whereas Live is enabled.

Once you clik Play, the Play button shows Pause.

Play From Time Click to select the exact time range for the playback.

Available for playbacks only, the button does not show for Live streams.

Normal Speed Resets speed to the normal default playback speed, which is x1. This operation does not
change the playback direction.

Play Live Click to switch from playback to live. The button is enabled only while the selected channel
is in the playback mode.

If channels are synced, and one clicks Play Live, all channels will start Live streaming while
preserving synchronization.

Sensor Time Indicates whether the view is being displayed in sensor time and shows the GMT offset for
the selected channel.

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CHAPTER 8 Playback Activity 8.1 Player Interface

Item Description

Speaker icon and Available only for audio and mixed channels.
Volume Control - Mute
Click the volume button to mute audio or drag the Volume Control button to the minimum.

Speaker icon and Available only for audio and mixed channels.
Volume Control
Controls the level of sound for audio and mixed channels. In the selected slot, click the
volume button to adjust the sound level of an audio or mixed channel.

The quickest way to change the volume is to click the Volume button in the Player Panel,
and then move the sliders up or down to increase or decrease the channel volume.

To mute the volume, click the Mute button or bring the slider to the bottom.

The volume control appears only for a Single sync mode and disabled for Multi/Sync All
modes.

PTZ Controller Opens the PTZ Controller, which enables you to control the movement and zoom of PTZ
and digital channels. Enables you to define and select presets for PTZ and digital cameras,
and to control advanced PTZ options, such as Iris, focus, and speed. Refer to Controlling
PTZ and Static Digital Cameras on page 181.

Export Displays two options:

Export: Opens the Export wizard

enabling user to add entities for exporting and to define export parameters.
Channels previous added by from the Slot-Action menu will be preloaded.
Export Current Page: Adds
current video channels to the Export wizard, and then opens the Export
wizard.

NOTE: When you are exporting video from a child window, only Export
Current Page is available, and the Export wizard displays only in the main
window.

Refer to Exporting Video Clips on page 248.

Tour Controls Plays a whole tour, or entities in a tour one by one. Available only when a tour has been
dragged to a slot. Refer to Playing Tours on page 89.

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CHAPTER 8 Playback Activity 8.2 On Screen Display (OSD)

8.2 On Screen Display (OSD)

The On-Screen Display (OSD) is the information about the displayed video. This information appears on the screen
while monitoring or playing back. You can define what information is necessary on the screen and what can be hidden.

You can configure viewing settings including whether to view the local date and time, and/or the sensor date and time,
and/or the GMT offset. The first row shows the local date and time, and tea second row shows the sensor time. If GMT
Offset is also selected, it is displayed to the right of the local time and to the right of the sensor time.

For how to define the OSD, see To define Viewing Experience settings: on page 269 or for defining exported video OSD,
see To configure Investigation Experience: on page 270. For example, when a user takes control over a PTZ channel,
the PTZ owner's name appears on the screen.

8.3 The Graphical Timeline

The Player timeline enables you to drag and move the playback time, view intrusion detection events on the timeline
and, using brackets, select a specific period to play back in a loop or to export. These actions can be applied to one or
more channels.

The date and time that appear in the middle of the timeline apply to either the present time for Live video or to the time
of the selected channel (the selected slot is outlined in turquoise).

Depending on your configuration, you can view the local date and time, and/or the sensor date and time, and/or the
GMT offset in each of the channel panes in the Player. For more information, see To define Viewing Experience settings:
on page 269. The selected dates and times (and GMT offset) appear in the channels. If selected, Sensor Time appears
under the timeline next to the controls, with the GMT offset of the selected channel. Daylight Savings Time (DST) is
supported.

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CHAPTER 8 Playback Activity 8.3 The Graphical Timeline

You can enable/disable displaying recordings, events, and bookmarks and configure the colors in the Settings. Refer to
Control Application Settings on page 266. The recordings, events, and bookmarks are graphically presented on the
timeline and can be played directly from there.

You can drag the timeline to select a time to playback from, or define a Timeline Tag for each point on the time without
searching for the starting time manually.

To play back using the Player timeline:

NOTE: Via an authorization policy, administrators can restrict the amount of time a user can view
playback. If you are assigned to a role with a restricted playback time and you select a time before the
permitted time, an error message displays informing you that you are not authorized to view video for
this time interval.

1. In the Control main window, verify that you display the Content List pane (not Incidents or VMX).
2. Select the Channels tab.
3. To view all channels, do one of the following:

Expand groups to see all channels.

Switch to the List view

4. Do one of the following:

Drag a channel to the slot.

Select the slot and then double-click the desired channel.
5. Zoom in or zoom out of the timeline. Refer to Zooming in During Playback or Live Video on page 67.
6. Do one of the following:

Click and drag on the timeline to the required time to playback from.
Click Play From Time. Refer to Playing Back from Specific Time on page 71.
Use brackets to define a time range. Refer to Defining Custom Time Range for Playback on the facing
page.

The time displayed in the middle of the timeline changes accordingly. If there are no recordings for the channel,
the timeline returns to the current time and video resumes Live view.

7. Use the controls under the timeline to adjust the playback speed and direction (forwards or backwards). The fast
speed option is not available for playback with limited bandwidth.
8. To stop the playback, do one of the following:

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CHAPTER 8 Playback Activity 8.4 Defining Custom Time Range for Playback

Click the Stop button.

Clear the slot.
Play something else on the same slot.
Close the application.

9. To play the video backward, click the Play Backward button on the Player Panel. Playback speed can be varied
in any direction.

NOTE: The fast speed option is not available for playback with limited bandwidth.

10. To return to live viewing, click Live.

To play back events and/or bookmarks from the Graphical Timeline, refer to Using Bookmarks on page 67 and Playing
Events on page 69.

8.4 Defining Custom Time Range for Playback

In different procedures in Control you can define a custom time range for playbacks.

The Custom option enables selecting the date and time from which to start playback or the Start/End dates and times
for brackets.

NOTE: If you try to play back from a time that is outside the playback time restriction set for your user
profile in the Administrator application, an error message displays. Select a time that is within the
playback time restriction.

To define a custom time/date range using brackets:

1. Click the Player bracket button to open a time range. An orange background appears on the timeline.

2. Click inside the orange bracket and select Edit Brackets Time. The Set Brackets Range dialog box opens.

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CHAPTER 8 Playback Activity 8.4 Defining Custom Time Range for Playback

3. Click inside the Date and Time field, and then click Custom Range to open the calendar.
4. In the calendar, select the date(s) of the playback. The left calendar sets the start date, and the right calendar the
stop date.

5. To define the start/stop times, click in the time fields below the calendars and do the following:

a. The hours presented in 12-hour and not 24-hour format (depending on the system configuration). Click
AM/PM and toggle the day and night hours by using up and down arrows on the keyboard.
b. Click on hours and use the up and down arrows on the keyboard to select the necessary hour.
c. Click on minutes and use the up and down arrows on the keyboard to select the necessary minute.
d. Click on seconds and use the up and down arrows on the keyboard to select the necessary second.
6. Click Apply.

7. Click Set Brackets.

8. To define a custom Play From Time date/time, refer to Playing Back from Specific Time on page 71.

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CHAPTER 8 Playback Activity 8.5 Zooming in During Playback or Live Video

8.5 Zooming in During Playback or Live Video

This section describes how to zoom into a specific scene while playing back or monitoring live video.

To zoom in/out in the slot:

Roll the mouse wheel up or down. To reset, click the 1:1 reset button.

To zoom in via PTZ Controller:

1. Do one of the following:

Drag a channel to the slot

Select the slot and then double-click the desired channel.

If the channel is in Playback mode (not Live), you can pause it. If zooming and moving during playback, it
continues to play, and you will see a bigger picture of the specific location you chose.

2. Open the PTZ Controller from the Player Panel. For details refer to Opening a PTZ Controller on page 182.
3. Use the PTZ Controller buttons to zoom in.
4. Optionally, use the PTZ Controller buttons or keyboard up/down/right/left arrows to move the camera to
another view. For details, refer to Moving a Digital PTZ Camera Using PTZ Controller on page 186.

8.6 Using Bookmarks

While viewing a channel, you can bookmark a specific moment on video. The bookmark is added and shown on the
Player timeline. You can play bookmarks from the timeline at any time.

The time that appears in the bookmark is either the local time or the sensor time, depending on your settings.

To add bookmarks:

1. While playing a channel, in the slot toolbar, click the Add Bookmark button . The Add Bookmark dialog box
opens.

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CHAPTER 8 Playback Activity 8.6 Using Bookmarks

2. Type the bookmark name (mandatory field).

3. Type the description (mandatory field).

4. Click Add Bookmark. A bookmark for the currently playing moment is added to the timeline.

To play bookmarks:
1. While playing back, on the Player timeline, click on a bookmark (by default it is orange, but the colors are
configurable in the Settings.

2. In the opened dialog box, click Play From Time.The bookmark starts playing from its creation time.

You can browse between events/bookmarks by clicking the Previous/Next buttons. If there are no
events/bookmarks besides the selected one, the Previous/Next buttons are not shown.

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CHAPTER 8 Playback Activity 8.7 Playing Events

8.7 Playing Events

You can view the channel or intruder detection events on the timeline. An event appears on the timeline as a thick blue
bar (colors are configurable in Settings). If more than one channel is in the window, the events that appear are from the
selected channel (the selected channel slot is outlined in turquoise).

You can set a clip of the event and play it in a loop, or export it.

To play events:
1. Do one of the following:

Drag a channel to the slot.

Select the slot and then double-click the desired channel

2. Click the event bar (a thick colored bar on the timeline). The Event Details dialog box opens.

3. To view the next or previous event, click Next or Previous. If there are no events besides the selected one, the
Next/Previous buttons are not shown.

4. To play back from the start of the event, click Play From Time.

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CHAPTER 8 Playback Activity 8.8 Playing Back Recordings

NOTE: Via an authorization policy, administrators can restrict the amount of time a user can view
playback. If you are assigned to a role with a restricted playback time and you select a time before
the permitted time, an error message displays informing you that you are not authorized to view
video for this time interval.

The dialog box closes, and the event starts playing from its creation time (Event Start Time). The time and date
in the middle of the Player timeline changes accordingly.

5. you can set a clip inside the orange brackets and play it in a loop or export it. Refer to Defining Clips on page 78
and Defining Loop Playback on page 80.

8.8 Playing Back Recordings

All channels start streaming Live media when dragged to the page.

If authorized, you can also open video playback in an external monitor. Refer to Monitoring Video Activity on a Video
Wall on page 194.

To play back using the Player timeline:

NOTE: Via an authorization policy, administrators can restrict the amount of time a user can view
playback. If you are assigned to a role with a restricted playback time and you select a time before the
permitted time, an error message displays informing you that you are not authorized to view video for
this time interval.

1. In the Control main window, verify that you display the Content List pane (not Incidents or VMX).
2. Select the Channels tab.
3. To view all channels, do one of the following:

Expand groups to see all channels.

Switch to the List view

4. Do one of the following:

Drag a channel to the slot.

Select the slot and then double-click the desired channel.
5. Zoom in or zoom out of the timeline. Refer to Zooming in During Playback or Live Video on page 67.
6. Do one of the following:

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CHAPTER 8 Playback Activity 8.9 Playing Back from Specific Time

Click and drag on the timeline to the required time to playback from.
Click Play From Time. Refer to Playing Back from Specific Time below.
Use brackets to define a time range. Refer to Defining Custom Time Range for Playback on page 65.

The time displayed in the middle of the timeline changes accordingly. If there are no recordings for the channel,
the timeline returns to the current time and video resumes Live view.

7. Use the controls under the timeline to adjust the playback speed and direction (forwards or backwards). The fast
speed option is not available for playback with limited bandwidth.
8. To stop the playback, do one of the following:

Click the Stop button.

Clear the slot.
Play something else on the same slot.
Close the application.

9. To play the video backward, click the Play Backward button on the Player Panel. Playback speed can be varied
in any direction.

NOTE: The fast speed option is not available for playback with limited bandwidth.

10. To return to live viewing, click Live.

8.9 Playing Back from Specific Time

While playing back a channel, you can zoom in to the timeline and then drag the Player’s timeline to any point along the
length of the recording. The playback continues from that exact point.

Alternatively, you can select a specific time period for playback.

Playing back from specific time is available in the following ways:

Use the brackets in the timeline to select a specific time period. When a time period is selected using the
brackets, you can playback the channels in a loop, export the channels for the time period selected, open
Suspects Search, or edit the clip to a specific time period.
Play back video directly from the channel icon (in the channel tree)

Using the Player Controls.

This section describes the above options.

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CHAPTER 8 Playback Activity 8.9 Playing Back from Specific Time

NOTE: If you try to play back from a time that is outside the playback time restriction set for your user
profile in the Administrator application, an error message displays. Select a time that is within the
playback time restriction.

NOTE: If the selected channel is not recording, or if it is only in event recording, or if the Recorder and
your workstation clocks are not synced, an error message displays.

To playback from specific time using the brackets:

1. In the Control main window, from the Content List pane, select the Channels tab.
2. To view all the channels, do one of the following:

Expand groups in the tree

Switch to the List view .

3. Do one of the following:

Drag a channel to the slot.

Select the slot and then double-click the desired channel.
4. Verify that the channel is in playback mode. If not, drag the timeline to define the playback time.
5. Do one of the following:

Click the Brackets button .

Press B on the keyboard to define the start bracket. Press B again to define the end bracket.

A pair of orange brackets open on the timeline.

6. To adjust the brackets time range, do one of the following:

Drag the brackets to the left or right. While dragging, observe the exact time and decide where to stop.

To select a more specific time/date range:

a. Click inside the orange bracket, select Edit Brackets Time. The Set Brackets Range dialog box
opens.
b. Select a From and To date and/or select the From/To times (under the calendars).

c. Click Apply. The calendar closes and you are returned to the Set Brackets Range dialog box.

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CHAPTER 8 Playback Activity 8.9 Playing Back from Specific Time

NOTE: If you try to play back from a time that is outside the playback time restriction
set for your user profile in the Administrator application, an error message displays.
Select a time that is within the playback time restriction.

d. Click Set Brackets.

7. Click Play.
8. To loop playback for the selected time range, click inside the orange brackets again and select Play Loop .
9. To stop the loop playback, click inside the orange brackets again and select End Loop.
10. To remove the brackets, do one of the following:

Click the Brackets button.

Click inside the orange bracket and select Clear.

To play back from specific time using a channel menu:

1. In the Control main window, from the Content List pane, select the Channels tab.
2. To view all the channels, do one of the following:

Expand groups in the tree

Switch to the List view .

3. Click on the channel icon of the channel you want to play (for example ). The channel menu opens.

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CHAPTER 8 Playback Activity 8.9 Playing Back from Specific Time

4. Do one of the following:

Select one of the predefined options to play from, for example: Play from last event, Play from
1/3/10 min ago. The video loads in the next empty slot.
Select Play From Time. The Play From Time dialog box opens. Continue with the next steps.

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CHAPTER 8 Playback Activity 8.9 Playing Back from Specific Time

5. Do one of the following:

For a predefined playback:

a. In the Play From Time dialog box, select Predefined Time.

b. Click the drop-down arrow to select from predefined options:

Play from 1 minute ago

Play from 3 minutes ago
Play from 10 minutes ago
Play from Last Event
c. Click Play. The video loads in the first empty slot.

For a custom time range:

a. In the Play From Time dialog box, click in the Start Time field. A calendar opens.
b. In the calendar, select the playback start date.

c. To define the time from which you want to start the playback, click in the time field below the
calendar and do the following:

The hours presented in 12-hour and not 24-hour format (depending on the system
configuration). Click AM/PM and use the up and down arrows on the keyboard to toggle the
day and night hours.
Click on hours and use the up and down arrows on the keyboard to select the necessary hour.

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CHAPTER 8 Playback Activity 8.9 Playing Back from Specific Time

Click on minutes and use the up and down arrows on the keyboard to select the necessary
minute.
Click on seconds and use the up and down arrows on the keyboard to select the necessary
second.
d. Click Apply.
e. Click Play. The video loads in the first empty slot.

For playing a time tag:

a. In the Play From Time dialog box, select Timeline Tags.

b. If there are already tags saved for this channel, select one tag from the drop-down list. Tags are sorted
from old to new. There is no indication on the timeline for predefined tags.

c. Click Play. The video loads in the first empty slot.

To play back from specific time using the Player controls:

1. In the Control main window, from the Content List pane, select the Channels tab.
2. To view all the channels, do one of the following:

Expand groups in the tree

Switch to the List view .

3. Do one of the following:

Drag a channel to the slot.

Select the slot and then double-click the desired channel.

4. On the Player Panel click Play From Time . The Play From Time dialog box opens.

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CHAPTER 8 Playback Activity 8.9 Playing Back from Specific Time

NOTE: If the sensor time and the local time are the same, then the GMT offset does not appear.

5. Do one of the following:

For a predefined playback:

a. In the Play From Time dialog box, select Predefined Time.

b. Click the drop-down arrow to select from predefined options:

Play from 1 minute ago

Play from 3 minutes ago
Play from 10 minutes ago
Play from Last Event
c. Click Play. The video loads in the first empty slot.

For a custom time range:

a. In the Play From Time dialog box, click in the Start Time field. A calendar opens.
b. In the calendar, select the playback start date.

c. To define the time from which you want to start the playback, click in the time field below the
calendar and do the following:

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CHAPTER 8 Playback Activity 8.10 Defining Clips

The hours presented in 12-hour and not 24-hour format (depending on the system
configuration). Click AM/PM and use the up and down arrows on the keyboard to toggle the
day and night hours.
Click on hours and use the up and down arrows on the keyboard to select the necessary hour.
Click on minutes and use the up and down arrows on the keyboard to select the necessary
minute.
Click on seconds and use the up and down arrows on the keyboard to select the necessary
second.
d. Click Apply.
e. Click Play. The video loads in the first empty slot.

For playing a time tag:

a. In the Play From Time dialog box, select Timeline Tags.

b. Do one of the following:

If there are already tags saved for this channel, select one tag from the drop-down list. Tags are
sorted from old to new. There is no indication on the timeline for predefined tags.
Click Add Tag . A new tag is created with the current date and time. To clear the list, click Delete
All Tags. You can define an unlimited number of tags on any channel. The tags are temporary and
they are saved in the system as long as you are logged in, and cannot be shared between users.

NOTE: The tag time is either the local time or the sensor time, depending on your settings.

c. Click Play. The video loads in the first empty slot.

8.10 Defining Clips

When opening events from the timeline, you can set a clip for a specific time range, and then play it in a loop or export it.

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To set a clip:
1. While playing an event, click on the Player event bar to open the Event Details dialog box.

2. To set the orange brackets period to the event period, in the Event Details dialog click Set clip.
3. To adjust the brackets to the exact time you wish to set, do one of the following:

Drag the brackets to the left and to the right. While dragging, observe the exact start/stop times, as well
as the duration.

Click inside the orange brackets and select Edit Brackets Time. The Set Brackets Range dialog box
opens. Set the custom time using the calendrs.

4. Click Set Brackets. Your clip is ready.

5. Click again inside the brackets to select one of the operations: Play Loop (refer to Defining Loop Playback on
the next page) or Export Clip.

When you view live video, the Play Loop menu does not show.

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8.11 Defining Loop Playback

You can use the brackets in the timeline to select a specific time period and play it in loop playback. Play Loop is
supported for video playback and not for live video. When you view live video, the Play Loop menu does not show. Loop
Playback is not supported in Synchronized Playback mode.

To use brackets for playing loop:

1. In the Control main window, from the Content List pane, select the Channels tab.
2. To view all the channels, do one of the following:

Expand groups in the tree

Switch to the List view .

3. Do one of the following:

Drag a channel to the slot.

Select the slot and then double-click the desired channel.
4. Verify that the channel is in playback mode. If not, drag the timeline to define the playback time.
5. Do one of the following:

Click the Brackets button .

Press B on the keyboard to define the start bracket. Press B again to define the end bracket.

A pair of orange brackets open on the timeline.

6. To adjust the brackets time range, do one of the following:

Drag the brackets to the left or right. While dragging, observe the exact time and decide where to stop.

To select a more specific time/date range:

a. Click inside the orange bracket, select Edit Brackets Time. The Set Brackets Range dialog box
opens.
b. Select a From and To date and/or select the From/To times (under the calendars).

c. Click Apply. The calendar closes and you are returned to the Set Brackets Range dialog box.

NOTE: If you try to play back from a time that is outside the playback time restriction

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set for your user profile in the Administrator application, an error message displays.
Select a time that is within the playback time restriction.

d. Click Set Brackets.

7. Click Play.
8. To loop playback for the selected time range, click inside the orange brackets again and select Play Loop .
9. To stop the loop playback, click inside the orange brackets again and select End Loop.
10. To remove the brackets, do one of the following:

Click the Brackets button.

Click inside the orange bracket and select Clear.

8.12 Playing Multiple Synchronized Playbacks

8.12.1 Overview
You can play multiple synchronized channels in order to see what is happening at multiple locations at the same time. All
synchronized channels can be controlled from the Player Panel. Both recording and not-recording channels can be added
to the synchronized mode. Sensors and maps will be ignored.

Depending on your configuration, you can view the local date and time, and/or the sensor date and time, and/or the
GMT offset in the Player. For more information, see To define Viewing Experience settings: on page 269. Daylight
Savings Time (DST) is fully supported.

NOTE: Looped playback is not supported in synchronized playback mode.

There are three playback modes on the Player Panel:

Single - each channel plays separately as predefined, or shows live video. The status (Play or Live) and
respective times appear on each slot.
Multi - synchronize several channels that are currently displayed on the layout. All channels that are synched
must have been recording for the past 10 minutes.
All - synchronize all channels that are currently displayed on the layout. All channels that are synched must have
been recording for the past 10 minutes.

Once the playbacks are synced, the clock icon appears next to the channel name on each slot.

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In the Player Panel, Sensor Time (GMT) indicates whether this view is being displayed in sensor time and shows the
GMT offset for the selected channel.

The following entities can be synced:

Playbacks (video and audio)

Live streams (video and audio)
Mixed video and audio channels

Trick playback is supported in synchronized playback mode when using the Player Panel controls of Forward, Fast
Forward, Reverse and Fast Reverse to view next or previous frames.

8.12.2 Procedures
The following operations are available while playing Synchronized Playbacks:

Export a page with the synced playbacks. For more information, refer to Exporting Video Clips on page 248.
Maximize any slot, even when it is in a synced mode. After restoring the slot to its original size, all synced
playbacks continue playing.
Zoom and move cameras in the selected slot even if this slot is part of the synchronized playback, using the PTZ
Controller. Refer to Controlling PTZ and Static Digital Cameras on page 181.
Change a content layout while playing synchronized channels. If a new layout has less slots, the remaining
channels will continue playing in sync. Note that you might lose some video if a new layout does not have enough
slots. For example, if you have been viewing nine channels on 3x3 layout and you switch to 2x2, you will continue
viewing only four channels, however they will continue being synced. Refer to Managing Content Layout on
page 47.

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Single Playback Mode:

Sync All Playbacks:

To play multiple synchronized playbacks:

1. Open channels you want to sync, each on a free slot.
2. Select one slot with the playback with which all other streams will be synced.
3. Define its Play from time session using the Player timeline.

4. On the Player Panel, click Multi. To sync all channels that are currently displayed on the layout, click All.

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The selected video slot has now the "–" (minus) button on its header, indicating that the channel can be removed
from the synced list. Other slots show the "+ " (plus) button, indicating that they can be added to the synced list.

Adding Channels to Multi Sync Mode:

Once you click the plus and add the channels to the Multi sync mode, these channels start playing and are now
synced to the defined in step 3 time. The Multi option appears and shows the status of the playbacks on the
Player. The "+ " button which adds the slot to the synchronized mode, becomes the "-" button, which removes the
slot from the synchronized mode.

Synced Playbacks:

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5. To export a page with the synced playbacks, select Export > Export Current Page.

To add more channels to the synchronized mode:

1. Drag media to a free slot of your choice or select a slot which is already populated with a stream.
2. Do one of the following:

Click Live from the Player Panel or open the slot drop-down menu and select Live.
Click Play and select the playback start time.

The OSD shows the channel status (either Live or Playback) and its respective time. The "+" button appears on
the slot header. When you highlight this slot, which is not yet added to the synced playback, the buttons of the
sync playback mode are hidden from the Player Panel.

3. Click the "+ " button to add this slot to the synced playback. This channel is now added to the synced playback.
The OSD shows Playback synced and its time. The "-" button appears on the slot header.
4. Repeat steps 1-3 for all slots you want to sync.

All selected channels are synced according to the first channel that was added to the synchronized mode. The "+" button
which adds the slot to the synchronized mode, becomes the "-" button, which removes the slot from the synchronized
mode.

All timeline markers of recordings, events, and bookmarks from all synced channels are merged into a single timeline,
shown on the Player Panel. This means that all bookmarks and events for each entity are now displayed together on the
Player timeline. For each marker, a tooltip exists with the channel name. A tooltip is a pop-up window that opens when
the cursor is positioned over an icon or button to display information relevant to the icon/button. If you start playing an
event or bookmark, all other synced slots will start playing from that same start time.

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To remove video slots from synchronized mode:

1. On the slot header, click "-" to remove the slot from sync mode.
2. Repeat step 1 for all slots you want to remove from sync mode.
3. Change the playback time for the removed slot(s) as necessary or click Live to switch to live video.

For the removed slot, the "-" button becomes "+" again. Any action (pause, change playing direction, play frame by
frame, and speed) on the playback that is in sync mode does not affect the removed slots. Any action on the removed
slot does not affect the slots in sync mode. Only playback time of the removed slot is changed. The slots that remain in
sync playback mode continue playing at the same time.

8.12.3 Synced Playbacks Behavior in Different Scenarios

If you modify the playback time for any slot by clicking on the date and time area on the Player Panel, all slots will
play from the selected time, accordingly.
If you select one of the slots that is in a sync mode and drag the timeline forward or backward to seek for a
specific time, playback time will be modified to the new selected time for all slots, accordingly.
Playback operations are available for all slots in synced mode. If paused/resumed, video is paused/resumed for all
slots. If you click "frame by frame forward/backward", video is paused and played frame by frame for all slots. If
you click Forward/Backward, video starts playing forward/backward for all slots. Live video is not available in the
synced mode.
Changing playback speed, changes playback speed for all synced slots.
Audio is muted when playing backward or frame by frame, or when playback speed is modified.
When you switch one channel out of all synchronized playbacks to Live, it remains part of the synchronized
session, but it pauses until the other channels get to that time. When you switch one channel from Live to
playback again, the synchronized session resumes normally.
When adding a tour to a synced playback, the tour stops and the entity that is currently playing as part of the
tour enters the multi-sync mode as playback. When sensors and maps are open on a page (along with playbacks,
tours, and live video), and you start multi-sync mode, these sensors and maps are ignored, whereas playbacks
and live channels and tours enter multi-sync mode, as described above.
If you try to play back a channel with no recordings, live video stops and the slot will show Pause and the start
time of the requested playback. Once a new recording starts, it starts playing.
In case recordings start after the synced playback start time or finish before that time, video is paused on the
first frame of the recording which is the closest to the defined start time of the synchronized playback until the
playback reaches the recording time or until a new recording starts. This is true for any forward or backward
playbacks.

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When reaching the end of recording, the media will show Live and Pause.
If while playing a page with the synced playbacks, you move to another page, the mode switches to single and a
new page is displayed.

When any of the operations listed below are being executed, the playback will switch to Live and pause, but will remain
in sync mode:

Beginning the playback from a future time or seeking for a future time period, meaning for playback that does not
exist.
If a user stopped recording several minutes ago and you seek for playback in this time period, meaning for
recording data that does not exist.
Clicking Fast Forward.

8.13 Capturing a Video Image

You can capture a video image (in .jpg format) while monitoring or playing back a recording. Only authorized users can
capture video images. Permissions are defined by the System Administrator via the Administrator application. The video
image is captured with the local date and time, and/or the sensor date and time, and/or the GMT offset. For more
information, see To define Viewing Experience settings: on page 269.

The default storage path for captured images is set in Administrator Tools > Site Configuration. Depending on your
permissions, you can view or even change the path in User Settings, as described in To configure Investigation
Experience: on page 270. If you are not authorized to access User Settings, you can still reset the path to default using
the Reset button in the Export window.

To capture a video image:

1. In the slot toolbar, click Take snapshot . An Internet Explorer notification appears at the bottom of the
screen.

2. Open the drop-down next to the Save button and do one of the following:

Click Save to save the snapshot.

Click Save As to save the snapshot to a specific location.
Click Save and Open to save the snapshot and to open it.

8.14 Clearing the Slot

The slot is a single viewing pane in the content layout in which a map, video, tour, or sensor can be displayed. You can
configure the number and layout of the slots.

An active slot is a slot that you currently selected/highlighted. A turquoise border appears around it.

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To clear the slot from video or from any other entity:

Do one of the following:

In the slot toolbar, click .

Go to a different page.
Change the layout.

Go back using the Step Backward button on the toolbar. When using Step Backward/Forward, even if the
slot is cleared, to keep the order of populating the next available empty slot, the system will not display new data
(such as automatic actions) in the cleared slot.

8.15 Masked Video

Sometimes an administrator can mask some areas for certain video clips, preventing specific users from viewing these
areas. Masking video is done in the Video Configurator application. Then these clips will be shown in Control as masked
for specific users. Only authorized users can unmask video. This is done in the Settings on a per-user basis. If an
administrator removes the mask in Video Configurator, the video is displayed without mask.

To mask or unmask video:

1. Click the Settings button and select User Settings. The settings window opens (General tab).

2. Select the Viewing experience tab.

3. To mask part of video preventing others to view certain parts of it, select the Mask Video check box.
4. To view full video without mask, clear the Mask Video check box. This overrides the predefined settings in
Video Configurator. Only authorized users can mask/unmask video.

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CHAPTER 9 Managing Tours

9.1 Tours Overview 89

9.2 Playing Tours 89

9.3 Tour Operations 90

9.3.1 Operations from the Tours Tab 90

9.3.2 Operations from the Tour Active Slot 92

9.1 Tours Overview

A tour is an automatic sequence of camera inputs that is displayed on a single slot according to their dwell time and
presets. Dwell time is the amount of time that video is displayed before it is replaced by another video segment. The
default dwell time is 10 seconds, but it is configurable in the Settings. Tours are defined in the Administrator application
and viewed in Control.

They appear in groups under the Tours tab. Only the groups that contain tours appear under the Tours tab. Tours are
displayed in the order they were created. Tour info includes: Tour Name, shortcut, description, and a list of channels and
their duration in the tour.

Only authorized users can view and operate tours. Only those tours that an authorized user is allowed to view and
operate are displayed in the Tour tree. Thus, when a user plays a tour, the channels that the user is not authorized to
see are skipped.

The channel displayed as part of the tour has an OSD indicator identifying that a tour is currently activated. While
playing a tour, its name and shortcut appear as part of an OSD view. Each of the monitors displaying tour entities
displays a description of the entity loaded on the monitor. OSD shows the date and time of the currently played entity.

9.2 Playing Tours

A tour playback can be called up by the CCTV1 or PC keyboards. While playing a tour, only those channels that the user
who started the tour is authorized to view are displayed.

For each segment that changed while playing a tour, the correct time according to sensor time zone is displayed in the
time line (if local mode is selected, all sensor/segments are displayed with the same time in the time line). Also, for each
sensor/segment that changed, the correct date time displayed on OSD in the video slot.

1Closed Circuit Television

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To play a tour using a keyboard:

1. Select the desired slot.
2. Ensure that Single is selected in the Player Panel.
3. From the Content List select the Tours tab.
4. To launch a tour, do one of the following:

Using the CCTV keyboard: Enter seq and the desired tour shortcut and then press Ent.
Using a PC keyboard: Enter the desired tour shortcut and press T.

The tour is played on the selected slot.

To play a tour using a PC mouse:

1. Ensure that Single is selected in the Player Panel.
2. From the Content List select the Tours tab.
3. To launch a tour, do one of the following:

Double-click the desired tour name.

Drag a tour from the tours tree to the desired slot.
Click the tour icon in the tree to open the menu and select Play Tour.

The tour is played on the selected slot.

4. Tours are set to switch between channel views automatically. To manually switch between channel views, open

the tour slot drop-down menu and select Next Tour channel/Previous Tour channel or use the
Player Panel to control the tour.

Refer to Tour Operations below for more operations that can be performed on an active slot while a tour is playing.

TIP: The displayed video-slot toolbar is for the currently played entity. It can show different operations,
depending on whether it is an audio or video channel, PTZ or fixed camera, camera or sensor or page.

9.3 Tour Operations

This section provides information on the various operations available while playing tours.

9.3.1 Operations from the Tours Tab

A description of the Tours tab and associated icons is provided in the figure and table below.

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Item Action Description

Toggle List/Tree Presents groups and tours as a list or as in a tree structure.

Sort by Enables sorting tours by names in ascending or descending order

Search Tours Enables searching for a tour by typing in the search field

Group Presents expanded groups and all available tours in one list. Tours that belong to a specific
group appear a little bit indented under the group name.

Play tour Plays the selected tour. Refer to Playing Tours on page 89.

Tour properties Displays the tour details. Refer to To view tour properties: on page 279.

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9.3.2 Operations from the Tour Active Slot

NOTE: Operations vary according to currently playing entity(video, audio, or PTZ). Since there are many
entities playing in a tour with a predefined dwell time, each time an entity switches, the menu changes
accordingly.

The following operations are available from the entity icon on the active slot:

Name Description

Open PTZ Controller Opens the PTZ Controller, which enables you to control the movement and zoom of PTZ
and digital channels. This also enables defining and selecting presets for PTZ and digital
cameras.

For PTZ and digital cameras only:

Preset Name All preconfigured presets are listed in this menu. Click the required name of the preset that
you want to move to.

The list varies according to the displayed channel: No presets, one preset, or several
presets, depending on the configuration of the selected channel.

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Name Description

Home Preset If a Home Preset is configured for the channel, the menu item is enabled, so you can move
to the home preset by clicking Home Preset. If configured in Video Configurator, Home
Preset configuration is disabled. Refer to Moving to a Home Preset Position on page 188.

Set As New Preset Once you move the channel to a new location, select this menu item to set this location as a
new preset. Once defined, its name will appear in the list of all available presets allowing to
move to this preset by selecting its name from the list. Refer to Adding a New Preset
Position on page 187.

Edit Presets Enables editing of existing presets. Refer to Editing and Deleting Presets on page 189.

The following operations are available from the active slot toolbar during playing a tour. Some of the operations are only
available if you activate them via the User Settings (see To define General settings: on page 266):

Icon Description

Pause Tour Pauses the tour on the currently displayed entity.

NOTE: Pause/Resume does not work when playing a preset

Resume Tour Resumes playing the tour.

Previous tour channel Jumps to the previous channel in the tour and displays it.

Next tour channel Skips to the next channel and displays it.

Volume Control Enables to mute audio or to adjust volume of audio channels.

Add Bookmark Use to bookmark points of interest in a video. Click to add a bookmark at the current time
on the Player timeline. Refer to Using Bookmarks on page 67.

Take a Snapshot Captures the current frame of the video the instant you click the button. Refer to
Capturing a Video Image on page 87

Enlarge Maximizes the slot to a full screen. To return to the original, click Restore, or Esc or double-
click the slot.

Alternatively, double-click the slot to enlarge it.

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Icon Description

Move Moves the zoomed in view to different directions. For digital PTZ operations: first zoom in
and then move the camera to the desired field of view.

Reset View Resets the zoomed in view to its original size.

Open PTZ Controller Opens the PTZ Controller, which enables you to control the movement and zoom of PTZ
and digital channels. Enables you to define and select presets for PTZ and digital cameras.

To learn how to control PTZ channels, refer to Controlling PTZ and Static Digital Cameras
on page 181.

Create Incident Opens a dialog where you can create a new incident.

Clear Slot Clears the slot from the displayed content.

Locate On Map Opens a map to which the sensor is associated and shows the location of the sensor on the
map.

VA - Add All To Appears if Video Analytics is enabled - adds the scene to the background. It is helpful in
Background scenes where little or no object movement is expected during long time periods such as in a
parking lot. All objects can be periodically added to the background to allow for new object
identification and tracking. Refer to Operating Video Analysis on page 225.

VA - Reset background Appears if Video Analytics is enabled. Restarts the Video Analytics process from the
beginning. Refer to Operating Video Analysis on page 225.

Recording Allows to start or stop recording on a channel.

To record the channel, click Recording . The red dot appears on the channel icon in the

Channels tab indicating the recording state of the channel . To stop recording the
channel, uncheck Recording. The red dot disappears.

Add to Export Click to add this channel to the Export wizard. The notification that the channel was
successfully added is shown on the screen in the upper right corner. Now click Export on
the Player Panel to proceed with exporting, this channel already appears in the list of
entities for exporting. Refer to Exporting Video Clips on page 248.

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Icon Description

Events Log Switches the video view to the log history of the current channel. Each line presents the
event time, action, and mode. In this view, it is possible to create an incident or to play an
event.

Double-click enlarges the slot, allowing to view the full list of logs. The second double-click
restores the layout.

Execute Custom Action Enables users to call a preconfigured action from a video slot playing live video. For
example, it can be used to open an incident or to report a fault on the camera.

NOTE: A BPM rule with the Custom action from slot window received
condition must be defined for this option to work.

Channel Properties Displays properties of the currently playing channel. To view channel details, click
Properties. Refer to Viewing Entity Properties on page 276.

Tour Properties Displays properties of the currently playing Tour.

Suspect Search Refer to Using Suspect Search on page 228.

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CHAPTER 10 Monitoring Video Activity

10.1 Opening Channels 96

10.2 Restarting Video After System Closure 97

10.3 Using the Video Pane 98

10.4 Video/Audio Slot Toolbar and Buttons 98

10.5 Summary of Operations Directly from the Channels/Sensors Pane 102

Authorized users can view live video feeds as well as play back recorded video. For channels with PTZ (Pan/Tilt/Zoom)
capabilities, you can pan the channel head horizontally, and/or tilt the channel head vertically, and zoom the channel lens
in and out. This makes it possible to manually track moving objects or observe an area of interest.

NOTE: During live streaming or playback, VisionHub may close a video if the workstation resources are
over utilized, or due to other errors. If restarting the video is possible, a Reload button appears, enabling
you to resume the video. Refer to Restarting Video After System Closure on the facing page.

10.1 Opening Channels

Authorized users can open and view video from:

A Map: refer to Opening Cameras from the Map on page 211.

An incident page: if video has been related to an incident, it will open and play when the incident page is selected.
The Channels Tree, as described below.

To load a video into a slot for monitoring:

1. Click the Content List button and select the Channels tab.

2. Find the channel in the tree. You can use the Search and/or Filter to help you find the channel. Refer
to Searching and Sorting Content by Specific Criteria on page 28.
3. To display the video in the slot, do one of the following:

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Double-click the channel

Drag the channel to a slot

The video displays in the selected slot. If the selected slot is already in use, the new channel feed replaces the
existing feed.

4. Repeat to open additional video, if required.

For instructions on channel operations, such as arming/disarming and acknowledging, refer to Monitoring and Operating
Channels on page 158.

NOTE: The VisionHub Level of Service (LoS) algorithm continuously monitors your workstation resources
and may close video slots upon over utilization of its resources (CPU and GPU). An error message
appears in the closed slot:
"The stream was closed due to workstation burden".

10.2 Restarting Video After System Closure

VisionHub includes a Level of Service (LoS) algorithm that continuously monitors workstation resources (CPU or GPU)
and may select a lower resource stream or even close a video slot to avoid freezing, crashing, or abnormal behavior of
the Control application. When the LoS detects overutilization of workstation resources, it may first select, from the
camera dual streaming options, a resource stream with a lower resolution or frame rate. As a last option, the LoS may
close the stream and display an error message.

When the system automatically closes a video, and it is possible to reload the video, the Reload icon displays under the
error message, as shown below.

The Reload button is not displayed for the following errors:

No Data Available – occurs when attempting playback and there is no recording.

No playback privilege – the operator is not authorized to playback the selected channel.

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To restart a video that was closed by the system:

Click the Reload icon. The playback resumes at the time originally requested.

10.3 Using the Video Pane

Before opening channels or sensors into the Video pane, select the best layout for your use (refer to Managing Content
Layout on page 47). You may want enough slots to handle the number of opened channels, sensors etc., and typically
larger slots for maps or video.

The following operations are available:

Temporarily maximizing a slot: During use, you can always maximize a slot of interest by double-clicking it.
The slot enlarges to occupy the entire Video pane. Double-click again to restore the layout or press Esc on the
keyboard. A maximized slot is not overridden by another data display, such as automatic actions. If there is
additional data to display, it is displayed in the next available empty slot.
Identifying the Active slot: When you select a slot, its border color changes showing it as the active slot. Any
channel, sensor, map or tour that you double-click is loaded into the active slot.
Rearranging content: You can drag from one window to another.
Closing slots: If there is an action to close video, all slots that contain the relevant channel are closed on the
current page.
Using the PTZ Controller: Once opened, it can be moved anywhere on the screen. It always shows the name of
the channel playing in the active slot. Thus, when moving between the slots, note that the name of the channel
changes on the header of the PTZ Controller. All operations you perform will impact the channel in the selected
slot.
Using the Player Panel: Playback/monitoring operations are performed for the video in the active slot. If in the
Multi-mode, then all operations are performed for the synced slots. If in the All mode, then all operations are
performed for all slots, since all of them are synced.

10.4 Video/Audio Slot Toolbar and Buttons

All operations are available from the Slot-Action toolbar in the slot header, as shown below and defined in the tables
below. You can select which buttons to show or hide in the toolbar in the User Settings (Refer to Control Application
Settings on page 266).

Hover over a button to display a tooltip, describing its function.

TIP: The number of buttons that appear on the slot toolbar depends on the slot size. If there are more

buttons than can be displayed on the toolbar, arrow buttons appear on the sides, enabling you to
scroll through the buttons.

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The following operations are available from the Channel icon on the active slot. See table below for description of these
menu options.

Name Description

Open PTZ Controller Opens the PTZ Controller, which enables you to control the movement and zoom of PTZ
and digital channels. This also enables you to define and select presets for PTZ and digital
cameras.

TIP: You can also move a PTZ camera without opening the PTZ Controller,
by clicking and dragging in the camera view (only PTZ cameras, not digital
PTZ). Refer to Moving a PTZ Camera Using the Mouse on page 181.

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Name Description

Only for PTZ channels:

Preset Name All pre-configured presets are listed in this menu. Click the required name of the preset
that you want to move to.

The list varies according to the displayed channel: No presets, one preset, or several
presets, depending on the configuration of the selected channel.

Home Preset If a Home Preset is configured for the channel, the menu item is enabled, so you can move
to the home preset by clicking Home Preset. Refer to Moving to a Home Preset Position
on page 188.

Set As New Preset Once you move the PTZ channel to a new location, select this menu to set this location as
a new preset. Once defined, its name will appear in the list of all available presets allowing
to move to this preset by selecting its name from the list. Refer to Adding a New Preset
Position on page 187.

Edit Presets Enables editing existing presets. Refer to Editing and Deleting Presets on page 189.

The following operations are available from the Slot-Action toolbar while playing video:

Name Description

Add Bookmark Allows to bookmark points of interest in a video. Click to add a bookmark at the current
time on the Player timeline. Refer to Using Bookmarks on page 67.

Take Snapshot Captures the current frame of the video the instant you click the button. Refer to
Capturing a Video Image on page 87.

Enlarge/Restore Maximizes the slot to a full screen. To return to the original, click Restore, or Esc or
double-click the slot.

Alternatively, for cameras other than PTZ, double-click the slot to enlarge it.

Move Move is automatically enabled for a PTZ camera that is loaded in slot. Refer to Moving a
PTZ Camera Using the Mouse on page 181.

For other cameras, like Digital PTZ, you need to enable it manually.

Reset Zoom Resets the zoomed in display ratio back to 1:1 when using digital zoom.

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Name Description

Open PTZ Controller Opens the PTZ Controller, which enables you to control the movement and zoom of PTZ
and digital channels. This also enables you to define and select presets for PTZ and digital
cameras.

To learn how to control PTZ channels, refer to Controlling PTZ Cameras on page 180.

Create Incident Opens a dialog box where you can create a new incident.

Recording Start or stop recording on a channel.

To record the channel, click Recording. The red dot appears on the channel icon in the

Channels tab indicating the recording state of the channel . To stop recording of the
channel, click Recording again. The red dot disappears.

Locate On Map Opens a map to which the sensor associated and shows the location of the sensor on the
map.

Appears only for PTZ cameras that support dewarping. Opens a dialog box where you can
Dewarping
set the orientation and view type of a 360° panoramic camera. The settings you define in
the Control application overwrite the settings defined in Video Configurator unless the
dewarping camera uses the decoder, in which case the Video Configurator settings take
precedence. Refer to Setting Dewarping Channels on page 165.

VA - Add All To Appears if Video Analytics is enabled - adds the scene to the background. It is helpful in
Background scenes where little or no object movement is expected during long time periods such as in
a parking lot. All objects can be periodically added to the background to allow for new
object identification and tracking. Refer to Operating Video Analysis on page 225.

VA - Reset background Appears if Video Analytics is enabled. Restarts the Video Analytics process from the
beginning. Refer to Operating Video Analysis on page 225.

Add to Export Adds this channel to the Export wizard. Refer to Exporting Video Clips on page 248.

Events Log Switches the video view to the log history of the current channel. Each line presents the
event time, action, and mode. In this view, it is possible to create an incident or to play an
event.

Double-click enlarges the slot, allowing to view the full list of logs. The second double-click
restores the layout.

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Name Description

Execute Custom Action Enables users to call a preconfigured action from a video slot playing live video. For
example, it can be used to open an incident or to report a fault on the camera.

NOTE: A BPM rule with the Custom action from slot window received
condition must be defined for this option to work.

Suspect Search Applicable if Suspect Search is installed.

Channel Properties Displays properties of the currently playing entity. To view channel details, click
Properties. Refer to Viewing Entity Properties on page 276.

Clear Slot Clears the slot from the displayed content.

Volume Control (for Allows to adjust the audio volume, as well as mute/unmute audio.
audio slots only)
Move the volume slider in the Volume Control to the desired position.

Click the Speaker icon to mute. To unmute, click it again.

10.5 Summary of Operations Directly from the Channels/Sensors Pane

The following is a summary of the functions available directly from the Channels/Sensors panes, without opening the
channel or sensor in a slot. Some operations can be performed on an entire group of channel /sensors.

Function Individually Selected Group Function Description

Channel Sensor Channel Sensor

Play live Yes Enables viewing live video/audio

Play from last Yes Enables playing back live video/audio

event or
specific time

Export Yes Opens the Export wizard where you can define all
necessary options for exporting video/audio clips.

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Function Individually Selected Group Function Description

Channel Sensor Channel Sensor

Play Tour Yes Plays the entities that comprise the tour on the
selected slot according to their dwell time and
presets. Dwell time is the time video is displayed
before it is replaced by another video segment.

Arm Yes Yes Yes Yes Arms the resource.

Disarm Yes Yes Yes Yes Receives alarms, disables any rules or automatic
actions for the channel/sensor.

Bypass Yes Yes Yes Yes Ignores all activity (channel/sensor is still armed,
but does not go into alarm or trigger actions upon
activity). For maintenance, sensor failure, or
nuisance reasons.

Acknowledge Yes Yes Yes Accepting incident-handling ownership. Displays

when sensor is alarmed.

Reset Yes Resets alarming sensor back to Normal state.

Start Yes Yes Starts recording media from all channels in a

Recording group on the SVR.

Stop Recording Yes Yes Stops recording media from all channels in a
group.

Recording Yes Enables recording media streamed from the

channel to the SVR.

Locate on map Yes Yes Enables to see the channel/sensor on a map.

Properties Yes Yes Opens the channel/sensor Properties window

where users can see the camera/sensor details.

To perform an operation on a group:

1. Click the group icon (not the name). The menu displays.
2. Select the required menu option.

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To perform an operation on an individual channel/sensor:

1. Click the group name (not the icon) to expand the group, then find the channel/sensor of interest.
2. Click the channel/sensor icon (not the name) to display the menu.
3. Click the required menu option.

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CHAPTER 11 Managing Incidents

11.1 Incidents - Interface 107

11.1.1 Incidents Pane Icons and Notations 108

11.1.2 Incident Toolbars 111

11.1.3 Incidents Info 113

11.2 Responding to Automatically Generated Incidents 114

11.3 Acknowledging Incidents 115

11.4 Closing Incidents 115

11.5 Viewing Closed Incidents 116

11.6 Viewing My Incidents 117

11.7 Editing an Incident's Collaboration Assignment 117

11.8 Creating New Incidents Manually 118

11.8.1 Creating a New Incident 120

11.8.2 Creating New Incident Using Quick Launch 123

11.8.3 Creating a New Incident from a Map 124

11.8.4 Creating a New Incident from a Video 124

11.8.5 Creating a New Incident from a Sensor 124

11.9 Sorting and Filtering the Incidents Display 125

11.9.1 Sorting Incidents by Specific Criteria 125

11.9.2 Filtering the Incidents Display 126

11.10 Viewing and Editing Incident Details 129

11.11 Placing an Incident Icon on a Map 132

11.12 Finding an Incident or Entity on a Map 133

11.13 Viewing Video Related to an Incident 133

11.14 Managing Video Restrictions 134

11.15 Deploying Procedures for Opened Incidents 137

11.16 Managing Incident Tasks 138

11.16.1 Accessing Incident Tasks 139

11.16.2 Filtering the Task List 141

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11.16.3 Adding New Tasks 143

11.16.4 Changing a Task Status 144

11.16.5 Modifying a Task 146

11.16.6 Assigning and Unassigning Tasks to Users 148

11.16.7 Canceling Tasks 150

11.16.8 Resolving Conditional Tasks 152

11.17 Using Incident Comments 153

11.18 Assigning and Sharing Incidents 154

11.18.1 Overview 154

11.18.2 Understanding Sharing Behavior 155

11.18.3 Assigning an Incident to a Different User 155

11.19 Generating Incident Reports 156

Whenever human responders or electronic sensors detect unusual activity, an incident can be generated, either
automatically or on-demand, and managed in the Control application.

When managing an incident, Control operators can easily bring up incident related maps and relevant video feed, add
comments, edit an incident, and more.

Control application provides a Procedural Check List capability for each incident. The Procedural Check List, defined in
the Planner, can be deployed automatically or on-demand. It can be based upon responses from security officers as well
as inputs from edge devices and systems, as the situation develops.

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11.1 Incidents - Interface

11.1.1 Incidents Pane Icons and Notations 108

11.1.2 Incident Toolbars 111

11.1.3 Incidents Info 113

In the main screen you can instantly display or hide screen-panes required during incident management, including:

Content Layout: Consists of slots that may be populated (automatically or on demand) with videos, tour video,
maps, and sensor information. Layout is user configurable for the number of slots and their content. For more
information refer to Selecting a Content Layout on page 47.
Incidents List pane: A listing of all the opened and closed incidents including name, creation time, and icons
indicating the incident type, escalation, and sharing. The Incidents List enables you to search, sort, and group
incidents.
Info pane: Provides details of the incident selected from the Incidents List. Refer to Viewing and Editing Incident
Details on page 129.
Tasks pane: Displays the tasks for the currently selected incident and their statuses, and enables authorized
users to update the tasks. Refer to Managing Incident Tasks on page 138.
Content List pane: Provides access to all the system assets - channels, sensors, maps, and tours.
VisionHub Player: Provides sophisticated playback control for videos including time segment, speed, direction
and more. Refer to Playback Activity on page 57.

TIP: You can open additional screens in separate monitors, and display different content in each. Refer to
Adding Multiple Windows for Viewing Content on page 49.

To display incidents:

1. Click the Incidents button . The Incident list pane opens.

2. Click one of the incidents in the list to open it in the content layout.

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11.1.1 Incidents Pane Icons and Notations

The Incidents Pane provides a list of the incidents from which you select an incident to open and work on. You can
search, filter or sort the list.

A description of the Incidents Pane and associated icons is provided in the figure and table below.

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Item Description

Tray Icons

Incidents # / # Current number of incidents New / Total. The values are continuously updated.

Filter Opens the Incidents Filter dialog enabling you to quickly filter the display by various criteria,
such as Time, Type, Assignee and more. Refer to Sorting and Filtering the Incidents Display
on page 125.

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Item Description

List Filter tabs Three tabs enable you to instantly filter the incidents list display:

High: Only incidents of high or urgent severity are displayed.

All: Displays all incidents.
My: Displays only incidents assigned to you, or for which you are the assignee or a
stakeholder.
New: Displays incidents that are in "New" state.
The number on each tab represents the number of new incidents.

Search Begin typing in this field and the pane instantly limits the display to incident names having
the text you type. The text can be anywhere in the incident name. Alternatively, type digits
to search by incident ID number. Searches only in the selected tab. Refer to Sorting and
Filtering the Incidents Display on page 125.

Sort Click to open dialog by which you can sort by status, severity, incident type, update time or
creation time. You can also group the incidents by severity or incident type. Refer to Sorting
and Filtering the Incidents Display on page 125.

Incident tile Each tile represents one incident. Click a tile to select the incident and the Info, Task, and
Comments Panes are updated accordingly; if the incident has been placed on a map, the
map opens automatically.

Unacknowledged incident tiles display with a black background and white text:

Acknowledged incident tiles display with a gray background and teal text:

The currently selected incident always displays with a teal background:

Incident Name and Incident Name and when it was created. If no name is given at the time of creation, the
Time of creation system supplies "New Incident" and a number. You can edit the Incident Name in the Info
pane.

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Item Description

Clear (X) Dismiss incident - closes incident immediately without need to enter a comment. The tile
will disappear unless the Closed Incident Filter is On. If there is an unresolved mandatory
task, an error message displays, and the incident is not closed. When the incident is closed,
the state of sensor becomes “Normal”.

Incident Type icon Unique icon represents each incident type, such as Fire, Intrusion, Personal Injury, etc.
Mouse-over icon to display incident type in text. You can change the Incident Type in the
Info Pane.

Assignee/Sharing Icon This icon is removed when the incident is acknowledged. Refer to Acknowledging Incidents
on page 115. You can change the assignee and sharing in the Info pane.

The following icons may display here:

You are the assignee, and there are no Stakeholders.

You are the assignee, and there are Stakeholders.

You are either a Stakeholder or Collaborator, but not the assignee.

Edge Color Severity is defined by the server, if the incident is automatically created, or by the user if
manually created. Urgent and high-severity incidents display in the pane when either the
All or High tabs have been selected You can change the Incident Severity in the Info pane.

Low - blue
Normal - green
Medium - yellow
High - orange
Urgent - red

11.1.2 Incident Toolbars

A description of the Incidents toolbar is provided below.

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Item/Icon Description More info

Info Displays/hides the Info panel, which displays details of the selected incident. Incidents Info on the
facing page

Tasks Displays/hides the Tasks panel, which lists the tasks required for the Managing Incident
selected incident. The current number of tasks is indicated in parenthesis. Tasks on page 138

Add Task Opens a dialog from which you can create a new task for the incident.. Adding New Tasks
on page 143

Comments Displays/hides the Comments panel, which lists the comments that have Using Incident
been entered for the selected incident by you and other users. The current Comments on
number of comments is indicated in parenthesis. page 153

Add Comment Opens dialog enabling you to add a comment for the current incident that Using Incident
other users can view. Comments on
page 153

Pages Toggles between the incident pages and non-incident pages. Incident Pages on
page 37

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Item/Icon Description More info

Acknowledge Displays when selected incident is unacknowledged. Click to acknowledge Acknowledging

and you become the assignee, assuming overall responsibility for the Incidents on
incident. page 115

Deploy Opens a dialog from which you can select from a list of predefined Deploying
Procedure procedures, each procedure having tasks appropriate for the current Procedures for
incident type. Opened Incidents on
page 137

Complete Displays the Close Incident dialog where you enter a comment (or select a Closing Incidents on
predefined comment) and then close the incident. page 115

Dismiss Closes the incident, bypassing comment entry. Same function as the X in Closing Incidents on
each incident tile of the Incidents list. page 115

Generate Generates an incident report that provides a comprehensive overview of Generating Incident
Incident Report the incident's activities. Reports on page 156

Duplicate Duplicates the current screen on a second monitor enabling you to navigate
elsewhere on the original monitor while keeping and working with the
duplicated view on the second monitor.

Content Displays maps, relevant video, or sensor information relevant to the

Layout selected incident.

11.1.3 Incidents Info

The Control Info Pane is displayed/hidden by the Info Pane button. A description of the Info Pane is provided in the table
below.

Item Description

Name Click to edit the incident name.

Description Click to edit the incident description.

Type Click to change the incident type. A dialog opens enabling you to select an incident type.

Severity To change the incident severity rating, click and select from the list.

Status Indication only.

Location Click to edit. Type in the field to display list of available maps.

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Item Description

Assigned To Click field and select Assignee from list, or begin typing some characters found anywhere in the
desired name.

Stakeholders Click to add/remove stakeholders. Select from list, or begin typing some characters found anywhere
in the desired name.

Collaborators Indication only.

Sensor Identification of sensor that triggered the incident. Displays when relevant as an indication only.
Originator

Info Log Time-ordered log of related actions for this incident beginning with the incident creation. Use Pane
scroll bar to view list out-of-view list entries.

11.2 Responding to Automatically Generated Incidents

Incidents may be automatically created in the Control application, for example when triggered by a sensor event such as
a smoke alarm or intrusion alarm. Rules for automatically opening Incidents are predefined off-line in VisionHub
Administrator, as described in the VisionHub Administrator User Guide.

When an Incident is created automatically, the new Incident displays in the Incidents List, and if you are included in the
collaboration list, you will receive a notification. In addition, a new Incident page (Default Page) opens automatically.
This Default Page contains the following in its slots:

A map centered on the triggering sensor’s location

Live and playback video of associated cameras
Sensor history of the triggering sensor

The Default Page and additional Incident pages are related to the Incident and are not saved as pages in the Pages tree.
Once the Incident is closed, the Incident pages close and cannot be retrieved.

You respond as to other incidents - acknowledge the incident if authorized (see Acknowledging Incidents on the facing
page), and address the tasks assigned to you (see Assigning and Unassigning Tasks to Users on page 148).

In addition to automatically opened incidents, you may receive an automatically opened video requiring you to decide if
an incident should be created (ACS-Event Triggered Video): Control administrators may configure certain Access
Control System (ACS) events to automatically open relevant channels without creating an Incident. These types of
events require operator discretion to determine whether the event warrants opening a new Incident.

If an ACS event automatically opens a video without creating an event:

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1. The video will automatically open in a slot.

2. Analyze the video to determine if an incident should be opened.
3. If required, create an incident from the video (refer to Creating a New Incident from a Video on page 124)
4. Close the video.

11.3 Acknowledging Incidents

Acknowledging an incident means taking overall responsibility for the incident and become the incident's assignee. New
incidents, whether created automatically or on demand, may or may not have an assignee designated. A new incident
that is created without an assignee has the status of Unacknowledged. The first user to acknowledge the incident
becomes the assignee.

The Incidents List pane provides a listing of all the incidents. Unacknowledged incidents have no sharing icon.

To acknowledge a new incident:

1. Click the Incident List button to display the Incidents List pane.

2. In the Incidents List, click the incident that you want to acknowledge.

3. In the Incidents List pane toolbar, click the Acknowledge button .

The incident status changes to Acknowledged and the Acknowledge button disappears from the toolbar
You become the incident assignee
The Sharing icon indicates you are assignee
The incident is removed from the New incidents in the incident pane.

11.4 Closing Incidents

VisionHub authorized users can close incidents.

Once an incident is closed, its status icon changes accordingly.

To close an incident:
1. Click the Incidents List button to display the Incidents List pane.
2. In the Incidents List pane, click to select the incident you want to close.
3. In the Incidents toolbar, do one of the following:

Click Close . A dialog box enables you to provide a reason for closing the incident, such as "false alarm" or
"all tasks completed". You can type a reason, or select from the list of predefined comments.

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Click Dismiss . The incident is closed immediately with no option for entering a comment. You can
also dismiss the incident by clicking the X in the Incidents List.

NOTE: Spell check (for supported language dictionaries) is available in the Comment dialog box.

NOTE: If you attempt to close an incident without completing tasks set as mandatory, including filling out
required and mandatory form fields, the following error message appears: "Incident has one or more
incomplete mandatory tasks. All mandatory tasks associated with the incident have to be completed."

11.5 Viewing Closed Incidents

To avoid cluttering, closed incidents are not usually displayed in the Incidents List. However, closed incidents can be
easily accessed by authorized users, when needed. The incident details of a closed incident, when accessed, can be
viewed as well.

Your system may be configured to automatically archive closed incidents when their retention period has expired. Once
archived, incidents cannot be viewed through the Closed Incidents Filter, but may be accessed when generating reports.

To view closed incidents:

1. Click the Incidents List button to display the Incidents List pane.

2. Click the Incidents Filter button to display the Filter menu.

3. Under Status, mark the Closed box.

You can also select additional filter options, such as Time, to limit the display to incidents of interest. Refer to
Filtering the Incidents Display (see page 169).

4. Click Apply. The closed incidents are included in the Incidents List display.

To clear filter (hide closed incidents):

1. Click the Incidents Filter button .

2. Click Clear Filter or clear the Show Closed dialog box.

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To view a closed incident’s details:

1. Click the Info button to display the Incident Info Pane, if not already open.

2. From the Incidents List, click an incident, open or closed. The incident info displays.

11.6 Viewing My Incidents

For easier management of Incidents and related tasks, the Control application provides a one-click capability to filter
the Incidents List to show only those incidents you need to see. The My button displays only incidents for which you are:

The incident Assignee (see note below)

Incident Stakeholder
Assignee of a task

NOTE: The My button is enabled only for authorized users.

To view 'my incidents':

1. Click the Incidents List button to display the Incidents List pane.
2. In the Incidents List pane, click the My button. The Incidents List displays only the incidents you need to see, as
defined above.
3. Click All to restore the Incidents List display to all incidents.

NOTE: You can set all unassigned incidents to display in the Incidents List as well as incidents assigned to
you by selecting Show Unassigned Incidents with My Incidents in the Control Options dialog box.
(Refer to Control Application Settings on page 266).

11.7 Editing an Incident's Collaboration Assignment

When handling an incident, you can specify or edit the incident's collaboration assignments.

To specify or change the Assignee or Stakeholders for an existing incident:

1. In the Incidents List pane, select the incident.

2. Click Info to display the Info pane. The Assigned To and Stakeholders fields are in the Info pane.

3. To change the assignee, click Assigned To.

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4. Click in the field and type the desired user. The field supports auto-complete, and a list displays. Select an item
from the list. You can also click the drop-down arrow on the right to display the list.

To add/remove stakeholders:
1. Click Stakeholders.
2. Click in the field and type the desired user or job title. The field supports auto-complete, and a list displays. Select
an item from the list.
3. To remove a user or job title, click the X next to the name.

Stakeholders can be automatically included by the Contro application, according to predefined rules for the incident type
and escalation scenario. You are not permitted to change these rules.

For a full explanation of collaboration behavior, refer to Assigning and Sharing Incidents on page 154.

11.8 Creating New Incidents Manually

11.8.1 Creating a New Incident 120

11.8.2 Creating New Incident Using Quick Launch 123

11.8.3 Creating a New Incident from a Map 124

11.8.4 Creating a New Incident from a Video 124

11.8.5 Creating a New Incident from a Sensor 124

New incidents may be created automatically, or manually by authorized users. The New Incident button may be
hidden on your workstation if you are not authorized to create new incidents.

When a new incident is opened, it is automatically listed under the appropriate category tab in the Incidents List . If the
severity is either Urgent or High, the incident displays under the High tab and the High tab will blink.

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Through a configuration setting, administrators can hide the New Incident button on workstations unauthorized to
create new incidents.

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11.8.1 Creating a New Incident

To create a new incident:

1. Click the New Incident Icon . The Create Incident dialog box opens.

2. In the New Incident dialog box, complete the following:

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NOTE: Spell check (for supported language dictionaries) is available in the Name and Description
fields.

Item Description

Type Select a category, or leave as All, and then select an Incident Type. The Incident Types in
the selected category are listed horizontally.

Severity Select a level of severity for your new incident.

Incident Name By default, the name is "New Incident" followed by a number. You can replace the default
name with one that describes your new incident.

Location Begin typing in this field to display map names and select the Maps for the incident
location. If you don't know the name, type a vowel and all map names with that vowel
display. This feature only provides a reference to the map and does not place an incident
location marker on the map itself.

Assigned to Select a user from a drop-down list or begin typing in field.

Stakeholders Click in field to display list of users from which to choose, or begin typing in the field to
filter the list.

Collaborators This is a read-only field.

Description Type a description for your new incident.

Recommended Click Show More Details to view the Recommended Procedures panel.
procedures

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In this example, two procedures have been selected.

Based on the incident type you selected, Control provides you with recommended procedures to deploy.
Recommended procedures are set by your administrators using keyword associations.
If there are no recommended procedures available, or you prefer to deploy a procedure that is not in the
recommended list, then select a relevant procedure from the Plan Book section.
Mark the procedures relevant for the incident. Each procedure you mark is displayed in the Selected
Procedures list.

3. To remove a selected procedure, click the X icon to the right of the procedure name.

4. When finished click one of the following:

Create: The Incident is created but not acknowledged and is added to the New list in the Incidents List
pane and a notification is generated.
Create and Acknowledge: The incident is created and you become the assignee. The incident is added
to the My list in the Incidents List pane and a notification is generated.

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11.8.2 Creating New Incident Using Quick Launch

Quick Launch buttons let you quickly and easily trigger predefined actions appropriate for many types of emergency
situations. Quick Launch buttons enable authorized users to quickly open an incident in response to a situation, as well
to as carry out routine actions.

By default, the VisionHub installation includes five built-in incident types in Quick Launch (Crime, Injury, External
Visitor, Field Work Monitoring and Pandemic). This predefined content serves as sample use cases to enhance system
deployment by making proven content available. You can either customize Incident Type definitions to your needs, or
use them as examples in creating your own custom content.

To create an incident using Quick Launch:

1. In the Control application toolbar, click the Quick Launch button . Alternatively, if the Quick Launch has a
keyboard shortcut key assigned to it, you can press the keyboard shortcut. The Quick Launch window opens.

NOTE: The dialog box shown above is only an example. Your system may be configured with
different categories and buttons as required.

2. Select the appropriate Quick Launch tab. Buttons for the available incidents in that category are displayed.

TIP: You may want to select All when using the Search feature, since it searches only in the
selected category.

3. Click the Quick Launch button that is most relevant to the situation. The dialog box closes and the incident is
created, and typically, a predefined procedure for the selected type of incident is launched automatically. For
example, if a maintenance operation is selected, it is launched.

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11.8.3 Creating a New Incident from a Map

Authorized users can quickly and easily create new incidents from a map or from a camera or sensor on a map.

When you create an incident on a map:

An incident marker displays on the map and the incident location will appear in the map search Finding an
Incident or Entity on a Map on page 133.
When the incident is selected in the Incidents List pane, the map will automatically open.

The map name appears in the Info pane Location field.

When creating an incident from a camera or sensor on a map, the camera or sensor is related to the incident and
will automatically display when the incident is opened.

To create a new incident from a map:

1. Open the map appropriate for the new incident, and adjust the view to include the incident location.

2. Drag the New Incident button onto the map and release at the incident location.

When you release the icon, the New Incident dialog box displays with the current map name inserted in the
Location field.

3. Complete the New Incident dialog box as described in Creating a New Incident on page 120.

4. An incident marker displays on the map at the designated location. When you open the Incidents List pane, the
incident is selected and the map displays in the incident default page.

11.8.4 Creating a New Incident from a Video

You can create a new incident from the menu of any video, whether the camera was opened from the Channels pane or
from a camera on a map. For example, if you are monitoring a video feed and see suspicious activity, you can
immediately create an incident related to that camera.

To create an incident from a video:

1. In the video of interest, click the Create Incident button on the toolbar.
2. Complete the New Incident dialog box as described in Creating a New Incident on page 120.

11.8.5 Creating a New Incident from a Sensor

You can open a new incident from a sensor, whether the sensor was opened from the Sensors pane or from a sensor on a
map. When you open a new incident from a sensor, the sensor will be associated to the incident, so the sensor displays
when the incident is opened.

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To create an incident from a sensor:

1. Open the sensor of interest, and click the Create Incident button in the sensor header. The New Incident
dialog box opens.
2. Complete the New Incident dialog box as described in Creating a New Incident on page 120.

11.9 Sorting and Filtering the Incidents Display

Control provides a convenient means to quickly sort or filter the incidents display according to various criteria:

Sorting arranges the order of the displayed incidents according to the selected criteria.
Filtering limits the incidents displayed according to the selected criteria, such as Time range, Type, and more.

11.9.1 Sorting Incidents by Specific Criteria

In addition to filtering the incidents display, Control enables you to select the order in which the incidents are displayed
in the Incidents List. By default, the incidents are displayed by order of creation.

To specify the display order of incidents:

1. Click the Sort button to open the Sort by menu.

2. From the Sort drop down, select a sort option:

Option Description

Date Sorts the incident display order based on the creation dates of the incidents. Date sorting is the
default, with the latest incidents at the top.

Last Sorts the incidents according to the times they were last modified.
Modified

Incident Sorts the incident display order by their Incident Type (i.e. General, Medical, Weather,
Type Maintenance, Security, etc.)

Severity Sorts the incident display order by severity (Urgent, High, Medium, etc.).

Status Sorts the incident display order based on New or Acknowledged status. Acknowledged incidents
are listed, then New.

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To reverse the displayed order:

1. Click the Sort button to display the Sort menu.

2. Click the Sort Order icon (marked Z-A or A-Z) next to the drop-down menu. The displayed order is
reversed.

For example, if the display has been ordered By Creation Date and the order is from the latest incidents to the
oldest, then Sort Order will reorder with the oldest incident first. The sort order remains for other "Sort By"
selections until you click the button again.

11.9.2 Filtering the Incidents Display

In addition to sorting the incidents, you can filter the display according to various criteria, so that only incidents of the
selected criteria will display.

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To filter the display of incidents:

1. Click the Filter button to open the Filter menu.

2. From the Filter menu, select one or more options by which to filter the incident display, as described in the table
below:

Option Description

Time The field under Time shows the current time range for the incident display. To change the time
filter:

a. Click in the time range field to display the options.

b. Select one of the predefined ranges Today, Yesterday, etc., or select Custom Range and
fill in the From - To fields.

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Option Description

Type To filter the incidents display to one or more incident types:

a. Click in the Type field to display a list of the incident types.

b. Select an incident type from the list. You can enter characters to limit the list to search for
an incident type. The selected type displays in the field.
c. Repeat to add more incident types.
d. Click the x next to an Incident type to remove it from the filter field.

Severity a. Mark one or more of the Severity check boxes (Urgent, High, Medium, Normal, or Low
severity).
b. Click Severity again to close the menu. The Incidents List will display only incidents of
the selected severity or severities.

Status Mark one or more of the Status check boxes: New, Open, Closed

Location To filter the incident display to incidents that occurred in one or more specified locations:

a. Click in the Location field, and enter a map name, or portion of a name (case sensitive).
b. Repeat to add additional locations.

Assignee To filter the incident display according to assigned to specified assignees:

a. Click in the Assignee field, and then select an assignee from the list displayed. You can
search the list by typing characters in the field.
b. Repeat to add additional assignees. Click the X next to an assignee name to remove it
from the filter.

Description To filter the incident display to incidents having specified text in the description:

In the Description field, type the text (case sensitive) by which to filter the incidents. The
incident display will be limited to those incidents having descriptions containing the specified
text.

Escalated Select the check box to display incidents that have been passed on to a higher level in the
organizational hierarchy.

3. Click Apply or Reset Filter to remove all filtering criteria.

4. Depending on your user permissions, you can export a list of the selected incidents to Excel if the Export button
is displayed. See To generate and export a report for multiple incidents: on page 157 .

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11.10 Viewing and Editing Incident Details

The Incident Info pane offers Control operators a summary of an incident's details. Authorized users can edit some of
these incident parameters.

NOTE: If you are not authorized to edit the incident, the fields will not open for you.

To view and edit incident details:

1. Click the Incident List button to open the Incidents List pane.

2. If the Info pane is not already open, click Info .

3. In the Incidents List pane, click the incident whose details you want to view. The Info pane displays the details of
the selected incident.

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Item Description To edit Comments

Name Name given to Click the existing name to open the name Spell check (for supported language
the incident field, and edit as required. dictionaries) is available in the
Name and Description fields.

Description Description of Click the existing description to open the

the incident Description field, and edit as required.

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Item Description To edit Comments

Type Type of incident Click the type to display the Select Type
that was dialog box, and select an Incident Type.
selected from a You can select a category or leave it as All.
predefined list Use the blue arrows on the ends of the list
to scroll through the list of types

Severity Current Click the existing severity to reveal a Changing the severity level will
severity level menu from which you can select a new change the display order of the
(Urgent, High, severity. incident in the Incidents list.
Medium,
Normal, Low)

Status Current status This is read only - you cannot change the
(In Progress, status from the Info pane.
Completed, Fail,
or Suspended)

Location Map name or Click in the location field and begin typing This location is for reference only
free-text to display a list of maps from which you and does not place the incident on
description for can select a location of the incident. the map. To place the incident on a
where incident map, refer to Placing an Incident
occurred. Icon on a Map on the next page.

Assigned To The user Click the current assignee to display the

assigned to this search field. Begin typing in the field to
incident. Blank if display a list of matching users, or click the
not yet assigned drop-down arrow at the right.

Stakeholders Users and job Click in the Stakeholders field and begin
titles that were typing to display a list of users and Job
designated as Titles from which you can select.
stakeholders for
the incident

Collaborators Users and job This is a read-only indication.

titles
designated as
collaborators for
the incident

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Item Description To edit Comments

Log at bottom List of events

and updates
beginning with
the time and
date incident
was created

TIP: The unique Incident ID number is not in the Incident Info pane, but is displayed in the Incident header
next to the incident name.

11.11 Placing an Incident Icon on a Map

Authorized users can place an incident marker on a map representing an Incident location. When the incident is opened,
the relevant map automatically opens, and the incident location appears in the map search list.

The incident marker includes a link to open the incident.

To mark the location of an incident on a map:

1. Open the incident for which you want a marker on a map.
2. Open the map in which you want the incident marker, and adjust the view so the location is visible.

3. From the map header, drag the Place Incident icon on to the map and release at the desired location. The
incident marker displays on the map.

4. If necessary, you can move the incident location using the Navigate button . See also Moving an Incident
Location on a Map on page 209

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TIP: You can hover the mouse over an incident marker to see the incident details. The cursor changes to a
hand which you can click to open the incident in a specified window.

11.12 Finding an Incident or Entity on a Map

An incident may be placed on a map manually or automatically by Control. You can quickly find the location on a map of
an incident, camera, or other entity, for which a marker has been placed on the map.

To find an entity marker on a map:

1. Open the relevant map. For incidents, you can select the incident in the Incidents List, and the relevant map will
display.

2. In the map header, click the Search icon. The search window displays in the lower-left corner of the map.

3. Optionally, mark the Search in Current Extent check box to limit the search to the viewed area.
4. Do one of the following:

Begin typing to see matching entity names listed.

Click the drop-down arrow and select the name of the entity. The map zooms and centers on the entity.

11.13 Viewing Video Related to an Incident

You can quickly open video related to an incident, from the Incidents List.

To view video related to an incident:

In the Incidents List pane, select the incident, and then select the default page.

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Video that has been related to the incident will automatically load in a slot and play.

11.14 Managing Video Restrictions

The Video Restriction feature is provided to restrict access to sensitive video content. For example, restriction might be
applied to content that could compromise the security of sensitive facilities or VIPs.

Video Restriction enables authorized users to restrict access to specified channels or groups of channels for a specified
time interval. The restriction is designated for specific users, roles, or groups. For users or roles, the restriction overrides
their normal privileges for the specified period.

Video Restrictions apply to:

Live video: The video viewer is blank (with a message) during the specified time interval.
Video Playback: Playback of the restricted segment of video is prohibited as long as the Video Restriction
exists.
Exporting video: Export is not permitted if the selected export interval includes any portion of the restricted
time interval.
Snapshots: The control icons do not display in the viewer header, so you cannot take a snapshot.

NOTE: Video restrictions remain in effect until deleted.

To manage Video Restrictions:

Click the Settings button and from the menu select Video Restrictions. The following window displays, listing all
video restrictions, showing the ID#, Users, Roles, Channels, Time Interval, for each restriction. The GMT Offset column
is shown if Local Time is selected in User Settings. You can add, edit or delete video restrictions, as well as view and sort
the list.

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To Add a new Video Restriction:

1. From the Settings menu, select Video Restriction. The Restrictions window displays, as shown above.
2. In the Video Restriction pane, click Select Channels. Check boxes appear next to the channels and groups in
the Channels list.
3. In the Channels list, select the channels or a group name(s) to be restricted.

NOTE: If channels from more than one group are selected, they must all be of the same time zone.

4. Click in the Roles & Users field and select the Roles and/or users for which the video restriction is to apply.
Only Roles and Users for which you have permission to manage will display in this field.
5. The default time range is 30 minutes from the current time (the time you opened the Video Restriction window,
or from the time you clicked Clear). To set a new time range, click in the Restriction Time field.

The Set Time window opens, displaying the current date and time interval.

6. In the Set Time window do the following:

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a. In the left-hand calendar, select the start date and, underneath the calendar, the start time.
b. In the right-hand calendar, select the ending date and, underneath, the end time.
c. Click Apply to apply the new restriction interval or Cancel to keep the previous settings.
7. Click Add. The restriction is active and displays in the Restrictions List pane.

To edit a video restriction:

1. From the Restrictions List, select the video restriction you want to edit. The existing parameters are displayed in
the Video Restriction pane.
2. Edit the parameters as required:

Add or remove channels.

Add or remove users or roles.
Edit the Restriction Time.
3. Click Save.

To delete a video restriction:

1. From the Restrictions List, select the video restriction you want to delete.
2. In the Video Restriction pane, click Delete. A confirmation dialog displays.
3. Click OK in the confirmation dialog.

To sort the restrictions list:

1. In the Restrictions List, drag one of the headings into the field Drag a column header here. For example, drag
Channels into the field.
The restrictions are sorted according to channel.
The number of restrictions for each channel are shown in parenthesis.
Click the arrow to the left of the channel or group name to expand and display all the restrictions for the
channel or group.

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2. Click Reset View to return to the default view, including the order of the columns.

To search a restriction:

Click the Search icon and type in the text. The results appear in the list.

11.15 Deploying Procedures for Opened Incidents

Authorized users can manually deploy procedures for an incident.

To deploy a procedure for an incident:

1. In the Incidents List pane, click the incident for which you want to deploy a procedure.
2. Click Tasks to display the Tasks pane (if not already open).

3. In the Incidents toolbar, click Deploy Procedure . The Deploy Procedures dialog box opens.

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In the above example, two procedures have been selected.

4. Do one of the following:

Under Recommended Procedures, select the most appropriate procedure. Each procedure you mark
will immediately display under the Selected Procedures list.
Under Plan book, in the Content list, select the relevant procedures to deploy for this incident.

NOTE: Recommended procedures are set by your administrators.

To remove a selected procedure from the Selected Procedures list, click the X next to the procedure
name.
5. Click the Deploy button. The tasks defined in deployed procedure are then added to the Tasks list.

11.16 Managing Incident Tasks

11.16.1 Accessing Incident Tasks 139

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11.16.2 Filtering the Task List 141

11.16.3 Adding New Tasks 143

11.16.4 Changing a Task Status 144

11.16.5 Modifying a Task 146

11.16.6 Assigning and Unassigning Tasks to Users 148

11.16.7 Canceling Tasks 150

11.16.8 Resolving Conditional Tasks 152

When managing an incident, Control operators must complete incident tasks. The Tasks pane enables you to view and
manage all tasks for the currently selected incident, including the status and priority. Tasks may also trigger various
actions such as opening external applications or (e.g. forms, URLs, Notepad, etc.).

11.16.1 Accessing Incident Tasks

The Control application Tasks Pane provides a list of the tasks for the currently selected incident, and enables authorized
users to manage the tasks. The Task Pane lists the tasks by name in the order they were created. For each task, icons
indicate the task status and priority. Hovering over the status icon provides further details.

A task filter enables you to instantly filter the task list according to criteria such as Type, Assignee, Status, Mandatory,
and more.

To access the Tasks pane:

1. If the Incidents List is not already displayed, click the Incidents List button.

2. In the Incidents List, select the incident of interest.

3. If the Tasks pane is not open, click Tasks to open it (clicking a second time toggles the Task
Pane closed).

The Tasks pane displays the tasks for the selected incident.
If you select another incident, the Tasks pane immediately updates to display the tasks for the selected
incident.

A description of the Tasks Pane is provided in the figure and table below.

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Item Description

Filter Filter the task list by Assignee, Status, and whether Escalated or Mandatory. Click Clear
Filter at bottom to restore normal display. Refer to Filtering the Task List on the facing
page.

Add new task Opens the New Task dialog box where you can create and assign a new task. Refer to
Adding New Tasks on page 143.

Not to be confused with the Deploy Procedure icon in the Incidents toolbar.

Task text Task text is assigned when the task is created and may not be edited.

Task Status Circular icons provide the status indications shown below. Refer to Changing a Task Status
on page 144.

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Item Description

Task Type The following indicate the type of task:

Simple Task A task that instructs the task owner what to do.

Conditional Task Tasks that require users to answer a question or resolve a

condition. Click the name or under it to display the
resolution options.

Automatic Task A task that can automatically perform a predefined action.

(no icon) Procedure Call A task that lets the Control Room operator manually
Task deploy a predefined procedure at some stage in the task
workflow.

(no icon) Notification Task A task that can automatically send a message to a
specified user, Job Title, or group.

(no icon) Scheduled Task A time-triggered set of actions generally used for
automating routine, maintenance, and training related
tasks.

Priority The edge color indicates the Task priority, which is assigned when the task is created and
cannot be changed.

Lowest: blue , Low: green , Medium: yellow , High: orange ,

Critical: red

11.16.2 Filtering the Task List

The Tasks pane includes a task filter that enables you to choose which tasks appear in the Tasks list.

The Task Filter provides the following options:

Assignee: You can limit the task list display to tasks assigned to specified users, or "To me".
Status: You can limit the task list display to tasks of specified status.
Mandatory: You can limit the task list display to Mandatory tasks.

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You can select multiple filter options. For example, if you select Assignee=To me, Status= In Progress, and Mandatory,
the task list will show only tasks assigned to you that are underway and are mandatory.

To filter the tasks by one or more criteria:

1. In the Tasks pane, click the Filter button . The Task Filter dialog box opens.

2. In the Tasks Filter dialog box, select one or more options:

Assignee: Click in the field to display list of users. Select one or more users or "Me". Auto-complete is
available.
Status: Click in the field and select one or more of the status options. Auto-complete is available.
Mandatory: Mark the box to display only mandatory tasks.
3. Click Apply. The filter is immediately applied and the filter icon color turns blue.
4. Click the Close icon to close the filter dialog box. The settings remain until you reopen the dialog box and click
Clear Filter.

To deactivate the filter and show all tasks:

1. In the Tasks pane, click the Filter button .

2. In the Task Filter dialog box, click Clear Filter.

To add/remove filter criteria to existing Task Filter settings:

1. In the Tasks pane, click the Filter button.
2. Add or remove filter criteria.

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3. Click Apply.

11.16.3 Adding New Tasks

Authorized users can add new tasks to open incidents and assign the task to a user.

To add a new task:

1. In the Incidents List, select the incident.

2. In the Tasks pane header, click the New Task button. The New Task dialog box displays.

3. Complete the Task fields and selections as follows:

Name: Name for the new task that will display in the Task list.
Description: Briefly describe what must be done.
Priority: Click and select an appropriate priority from the list.

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Assigned To: Click either Select assignee or the drop-down arrow on the right, to display the search
field and list of users. Select a user from the list, or begin typing in the search field to search for a user.

NOTE: The new task assignee will also become a Stakeholder for the task and a Collaborator for
the incident.

4. Click Create. The new task is then added to the Tasks pane list for the incident.

11.16.4 Changing a Task Status

For an incident task whose status is not automatically updated, authorized users can manually change the task status.
For example, if you receive notification that a task has been completed, you can then manually change the task status
to Completed. If the tasks are hierarchical, then changing the status of a 'parent' task will affect the 'child' tasks as well.

A task's current status is indicated by the Task Status icon in the Tasks list.

The following table describes the task status options:

Icon Status Description

No icon Unassigned No one has yet been assigned to this task.

Suspend The task is on hold, but may be restarted.

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Icon Status Description

In Progress A task has been started and is awaiting completion.

Completed All activities for this task were completed.

Canceled A task that has been canceled. Refer to Canceling Tasks on

page 150.

Failed Unable to complete the task.

To change the status of a task:

1. Select the desired incident in the Incidents List pane.
2. In the Tasks pane, for the task whose status you want to change or that you want to edit, click the task button

. A drop-down menu displays the available operations.

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NOTE: The menu only appears for tasks with the status Unassigned or In Progress. Otherwise,
the menu will not display and you cannot change the status or edit the task.

3. From the menu, do one of the following:

Select a new status. Refer to the Task Status table above. The task status is immediately changed and
the Tasks list icon updated.
Select Edit Task, a dialog box opens enabling you to change the name, description, priority or assignee.
See also Modifying a Task below.

TIP: You can use the Task Filter to choose which tasks will appear in the Tasks list.

11.16.5 Modifying a Task

You can change the name and description of an existing task, if the task status is New or In Progress.

To edit a task:
1. Select the desired incident in the Incidents List pane.
2. In the Tasks pane, for the task whose status you want to change or that you want to edit, click the task button

. A drop-down menu displays the available operations.

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NOTE: The menu only appears for tasks with the status Unassigned or In Progress. Otherwise,
the menu will not display and you cannot change the status or edit the task.

3. In the menu, select Edit Task . The Edit Task dialog box opens.

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4. Edit the Name, Description, Priority and Assignee fields as required.

NOTE: If you change the Assignee to a user who is neither the incident assignee nor an incident
Stakeholder, then the new task assignee will become a Collaborator for the Incident.

5. Click Save.

11.16.6 Assigning and Unassigning Tasks to Users

Authorized users can assign, reassign, and unassign tasks to users.

To change a task assignee:

1. Select the desired incident in the Incidents List pane.
2. In the Tasks pane, for the task whose status you want to change or that you want to edit, click the task button

. A drop-down menu displays the available operations.

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NOTE: The menu only appears for tasks with the status Unassigned or In Progress. Otherwise,
the menu will not display and you cannot change the status or edit the task.

3. In the menu, select Edit Task . The Edit Task dialog box opens.

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4. Regardless of whether there is currently an assignee, click in the Assigned To field to display the search field,
then begin typing the user name to search for. Alternatively, click the small arrow to the right of the Assigned To
field to display the list of all available user names.

5. Select either a user name, All CR Operators, or None.

The new selection replaces the previous task assignee.

The new selection is made a stakeholder as well as assignee.
6. Click Save.

11.16.7 Canceling Tasks

For tasks whose status is not automatically updated, authorized users can manually cancel tasks that are already in
progress and are not mandatory. If the canceled tasks are hierarchical, then canceling the 'parent' task cancels all 'child'
tasks as well.

NOTE: A task can only be canceled when the task has a status of Unassigned (new) or In Progress, and
is not mandatory.

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To cancel a task:
1. In the Incidents List, select the incident having a task you want to cancel.
2. In the Tasks pane, for the task whose status you want to change or that you want to edit, click the task button

. A drop-down menu displays the available operations.

NOTE: The menu only appears for tasks with the status Unassigned or In Progress. Otherwise,
the menu will not display and you cannot change the status or edit the task.

3. In the drop-down menu, click Cancel. The task status is immediately changed to Canceled, and it disappears
from the Tasks list.

NOTE:To view canceled tasks, click the Task Filter icon, select Status, and select Canceled.

4. Canceled tasks are hidden by default. To view canceled tasks:

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a. Click the Task Filter icon.

b. Select Status > Canceled

c. Click Apply.

For more information about task filtering refer to Filtering the Task List on page 141.

11.16.8 Resolving Conditional Tasks

A conditional task opens specific predefined questions or decisions. For example the task:

If you select No, the conditional task is completed. If you answer Yes, then additional tasks are automatically added to
the Tasks list, such as "Call medical responders".

To resolve a condition task:

1. In the Incidents List, select the incident having a task you want to work on.
2. In the Tasks pane, click the Condition Task icon. A window displays the predefined options.

3. Click the appropriate choice, and then click Resolve.

If there are predefined tasks for the selected options, they are then activated and are added to the Tasks
list.
If there are no predefined tasks, then the task is marked as completed.

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11.17 Using Incident Comments

Control users can add incident-related comments. When you add comments to an incident, they are visible to any
logged-in user who views the incident.

Incident comments remain posted in the Incidents Comments Pane, regardless of which user is logged-in.

Comments will include the user who composed the comment, the date and time of the comment, and the contents.

If Qognify Extend's SEEitSENDit mobile application is integrated with VisionHub, you can communicate and report
through the mobile phone, on incidents, risks and suspects, and provide textual, visual and geographic information.

An incident with live video or a snapshot received from Extend opens in Control with a comment containing a link for
viewing the live video/snapshot which opens in a new browser tab. Each link appears in a different comment.

To view incident comments:

1. Click the Incidents List button to open the Incidents List pane.

2. If the Comments pane is not already open, click Comments.

3. From the Incidents List pane, click the incident whose comments you want to view. The comments for the
selected incident immediately display in the Comments pane.

TIP: The Comments button displays the number of comments for a selected incident, so even when
the Comments pane is hidden, you can see whether there are comments for the selected incident.

4. If there is a link to view live video/snapshot, click the URL.

To add an incident comment:

1. Click the Incidents List button to open the Incidents List pane.
2. If the Comments pane is not already open, click Comments.
3. In the Incidents List pane, click to highlight the incident to which you want to add a comment. Existing comments
for the incident display in the incident Comments pane.
4. Do one of the following:

Click in the Add Comment field, and type your comment. Click Add Comment. Your comment displays in
the list.

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Click the Add New Comment button. dialog box opens, in which you can type your comment. Click
Add Comment. Your comment displays in the list.
Any misspelled words will be automatically corrected or underlined in red. Right-click the misspelled word and
select the correct word from the list that displays.

You can paste text into the comments from another source, such as an email, using standard copy and paste
methods.

NOTE: Once a comment is added, it is no longer editable. To make a correction, add another comment
stating the correction such as "correction to previous".

11.18 Assigning and Sharing Incidents

11.18.1 Overview
Control application not only enables you to assign an incident to a user, but you can also share the incident with
Stakeholders who can then participate in the incident management. Stakeholders may consist of any number of users or
job titles.

Privileges for each user are enforced on an individual incident basis according to whether the user is the assignee or a
stakeholder for the incident. The role and use privileges of Assignees and Stakeholders are explained below.

NOTE: User authorization policies take precedence over collaboration data. Any authorizations denied to
a role will be denied to a user assigned that role regardless of the collaboration data. Refer to VisionHub
Administration Guide, Defining User Authorization Policies in .

Together, the Assignee and set of Stakeholders are referred to as the collaboration data for the incident.

Incident collaboration data includes:

Assignee: You can change the incident Assignee, if the incident has not yet been acknowledged. The assignee
must be one user and cannot be a job title. If an assignee has been specified, then only the assignee may
acknowledge the incident.
Stakeholders: Users and job titles specified as Stakeholders will share the same authorities to work on the
incident as the Assignee. They can open, edit, and close the incident, and work on the incident tasks. The
Assignee is responsible for the incident, with the Stakeholder participating in the incident management.

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Collaborators: Users and job titles specified as Collaborators will receive notifications relevant to the incident,
so they are kept abreast of related developments and disposition. Collaborators may add comments and
attachments, as well as perform tasks that are specifically assigned to them.

NOTE: If an Assignee is not specified, then any Stakeholder may acknowledge the incident. If no
Stakeholder is specified, then Control will automatically assign All Control Operators as Stakeholders
(any of which may then acknowledge the incident, as well as the Administrator).

11.18.2 Understanding Sharing Behavior

In addition to collaboration data that operators might specify for an incident, additional Stakeholders may be
automatically assigned by Control, according to predefined rules for the incident type and escalation scenario. New
collaboration data added by rules or Workflow execution is merged with the existing data, according to the selected
merge options.

Administrator users will define collaboration data and collaboration merge options when:

Defining Rules and Workflows (refer to VisionHub Administrator Guide)

Defining Roles in the Planner application (refer to VisionHub Planner Guide)

If you select a job title for a Stakeholder and that job title is a "parent", the "child" job titles are included automatically.

Control application operators may define collaboration data (change the assignee or stakeholders) when:

Creating a New Incident (refer to Creating a New Incident on page 120)

Editing an Incident (refer to Viewing and Editing Incident Details on page 129)
Assigning an Incident to a Different User (refer to Assigning an Incident to a Different User below)

11.18.3 Assigning an Incident to a Different User

Incidents can be reassigned to a different user for handling. This is useful for example, when an operator is already
engaged in handling an incident when a new incident occurs.

To reassign an incident:
1. If the incident Info pane is not already displayed, click Info to open it.
2. In the Incidents List pane, click the incident you want to reassign.
3. In the incident Info pane, click Edit to enable modifying the information.

4. In the incident Info pane, scroll down to Assigned To, and do one of the folowing:

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Click in the Select assignee fieldand begin typing to find the user name you want and select it.
Click the drop-down arrow on the right to display the list of users and select the user.

5. Click Save.

In the Info pane, the Assigned To field displays the new assignee name.

On the assignee's workstation, the incident Sharing icon updates to Assignee or .

11.19 Generating Incident Reports

You can generate an incident report that provides a comprehensive overview of an incident's activities.

For single incidents, the report is created in PDF format. Authorized users can also export a report of multiple incidents
as an Excel file.

The reports can be sent or shared with others.

The reports includes:

Incident details (name, description, time, type, severity, status, location)

Timeline (tasks, events, sensors)
Comments
Incident events (escalation details)
Assignee
Closing details

To generate a report for a single incident:

1. Click the incident for which to create a report. You can use the Filter to find it.

2. From the incident header click the Generate Report button. A dialog prompting to save or open the
report file appears. The default file name format is <IncidentName_Type_Date_IncidentCreation time>.

3. Select one of the following:

Open
Save, Save As, Save and Open (from the Save drop-down menu).

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The report is generated in PDF format, and includes the incident details.

To generate and export a report for multiple incidents:

1. Filter the incident list as described in Filtering the Incidents Display on page 126 and click Apply. The list of
incidents is filtered per your criteria.

2. If you are authorized to use the Export function, the Export button is displayed and enabled after you have
applied the filter. To export the list of the selected incidents and their details to Excel, click Export.

A dialog prompting to save or open the report file appears. The default file name format is <IncidentReport_Date_
ReportCreation time>.

3. Select one of the following:

Open
Save, Save As, Save and Open (from the Save drop-down menu).
The report is generated as an Excel file format, and includes the list of incidents and their details.

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CHAPTER 12 Managing Channels and Sensors

12.1 Monitoring and Operating Channels 158

12.2 Managing Channels 160

12.2.1 Channel Tree Icons 160

12.2.2 Channels Icons and Notifications 161

12.2.3 Channels Icon Menu 163

12.3 Setting Dewarping Channels 165

12.4 Understanding Sensors 168

12.4.1 Sensor Types 169

12.4.2 Sensors Icons and Notifications 170

12.5 Monitoring and Operating Sensors 171

12.5.1 Sensor Menu Operations 173

12.6 Monitoring and Operating ACS Sensors 176

All the channels/sensors in the system are listed the Channels or Sensors Tree. The tree displays the Name, Mode,
Type, and State, and you can perform operations on a channel/sensor. You can also open the channel/sensor in a slot,
which enables further operations.

The next sections describe monitoring, opening, and operating channels/sensors.

12.1 Monitoring and Operating Channels

All channels are shown in the content list pane. In the tree/list you can:

Search and filter the display

View the state of each channel
Perform operations on an entire group of channels: Export, Play Tour, Arm/Disarm, Bypass, Acknowledge, or
Start/Stop recording
Perform operations on an individual channel: Play live, Arm/Disarm, Bypass, Acknowledge, Play from specified
time of last event, Locate on map, view properties, and more.

Group Command Menu Individual Camera Command Menu

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Additional operations are available from the toolbar in an opened slot: Take a snapshot, control PTZ, create an incident,
set dewarping for 360° panoramic cameras, and more.

To view channels in the Channels tree/list:

1. Click the Content List button. The Content List pane opens, displaying the tabs (Channels, Sensors, Maps,
Tours).
2. Select Channels. All cameras in the system display.
3. Use the Search and Filter features to display only channels of interest. Refer to Searching and Sorting Content
by Specific Criteria on page 28.
4. From the Tree/List you can view or change the state of a channel:

Hold the cursor over the channel to view the type, state, and mode.
Click the channel/sensor icon to display a menu enabling you to Arm, Disarm, Bypass, Acknowledge, view
the properties, view the video playback from a specified time of the event.

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Click a group icon to display menu options for the entire group.
Open the channel in a slot.

To open channels in external monitors:

Authorized users can open channels (configured to support this feature) to view live or playback video in external
monitors.

Refer to Opening a Video Wall on page 195.

To monitor and operate channels in a slot:

1. Open the channel in a slot, as described above. The video displays.
2. Do one or more of the following:

If it is a PTZ channel, you can control the PTZ. Refer to Controlling PTZ and Static Digital Cameras on
page 181.
If it is a 360° panoramic camera, you can set its dewarping view. Refer to Setting Dewarping Channels on
page 165.
Use the various functions available for channels in the the channel list and video-slot header. Refer to
Managing Channels below.

12.2 Managing Channels

The Channels view enables you to monitor live or playback, video, audio or mixed channels, fixed or PTZ channels. The
Onscreen Display (OSD) of each slot displays whether it is live or playback. The audio channel displays an audio icon
while playing.

A selected slot has a turquoise border around it. The channel name and time displayed on the Player refers to the
content on the selected slot.

The header of each slot (toolbar) displays a channel/sensor name and menu buttons.

You can configure which buttons appear on the toolbar and which are only shown while clicking the Menu button (see To
define Viewing Experience settings: on page 269. The number of buttons that appear on the toolbar depends on the slot
size. The slot size depends on the selected layout. Therefore, the number of buttons that show on the toolbar will vary
upon layout change. In a smaller slot size, some buttons will automatically disappear, but are always available via the
drop-down menu.

12.2.1 Channel Tree Icons

All sensors are shown in the Content List. The icons in the sensor tree provide an indication of the sensor type and its
State and Mode.

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The channel mode and state appear next or above the type icon. You can hover the mouse over the icon to display this
information. A description of the Channels types, modes and states is provided below.

Icon Description

Channel Types

Video channel. A red dot indicates that the device is recording.

Video channel supporting Video Analysis

PTZ channel

PTZ camera supporting Video Analysis

Dewarping (Fisheye) channel. A red dot indicates that the device is recording.

Dewarping camera supporting Video Analysis

Audio channel

Video channel that supports audio.

It is a mixed channel where video is associated with audio channel.

12.2.2 Channels Icons and Notifications

The channel mode and state appear in the channel icon next or above the type icons described above. The Mode and
State indications may vary in colors.

Hover the mouse over the icon to display this information. A description of the Channels tree icons and statuses is
provided below.

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Icon Name Description

State

No icon Normal Normal is a default state and does not have a specific icon.

Indicates that the channel is working as expected.

Alarm Indicates that the channel state has changed, triggered by a sensor, a rule,
or manually.

Failure Indicates that the channel is not working (Signal Loss).

Disconnected Indicates that the recorder is disconnected:

Red - disconnected

White - Gateway disconnected

State Actions

Acknowledge Provides a time-stamp for when a user acknowledges the change in channel
state (from Normal to Alarm, Failure, or Tamper). Acknowledging the state
change stops the channel from blinking on a map.

Mode

No icon Armed Armed is a default mode and does not have a specific icon.

Armed: Processes alarms and failure alarms for selected channels or all
channels in a group.

Disarmed Disables any rules or automatic actions for selected channels or all channels
in the group but still processes alarms and failure alarms.

When Disarmed, you can Arm it or Bypass.

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Icon Name Description

Bypass Ignores all activity (channel is still armed but does not go into alarm or
trigger actions upon activity).

When bypassed, , you can Arm or Disarm.

12.2.3 Channels Icon Menu

When in the Channels tab, click on the icon in the list to see available operations and to carry out the necessary
operation. The options are same for video, audio, and mixed channels. The options may vary depending on the channel's
type, state, and mode.

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Menu Description

Play Live Switches from playback to Live and shows live video.

Only if the channel is connected (the state is Normal). The option is disabled when the
channel is disconnected (the state is Failure).

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Menu Description

Arm/Disarm/Bypass Arms or Disarms or Bypasses sensor.

Available options vary depending on a current mode of the channel.

These operations will show only for the user who is authorized to perform them.

From Last Event Plays from the last event time.

Play from 1 Minute Plays continuously from 1 minute ago (from the current time).
Ago

Play from 3 Minutes Plays continuously from 3 minutes ago (from the current time).
Ago

Play from 10 Minutes Plays continuously from 10 minutes ago (from the current time).
Ago

Play from Time In the Play From Time dialog box, define the start time for a playback.

Acknowledge Acknowledge and reset alarm. Time of acknowledgment is recording in event history.

These operations will show only for the user who is authorized to perform them.

Recording Select the check box to enable recording on this channel.

Clear the check box to disable recording on this channel.

Locate on Map See the channel location on a map. If not associated with any map, this option is disabled.

Query Opens the Suspect Search application for the selected channel. This option displays only if
the Suspect Search application is installed.

Properties See the channel properties. For details see Viewing Entity Properties on page 276

12.3 Setting Dewarping Channels

When opening panoramic cameras in Control that have dewarping lenses, the video displays according to the dewarping
view defined in Video Configurator. If no dewarping view is set, the video displays in a fish-eye or circular view. The
following images are examples of a camera displayed in fisheye view and panoramic view (with no dewarping applied).

Dewarping (fisheye) view Panoramic view

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When playing video from a dewarping camera on a video wall, the user sees the view as defined in Video Configurator,
not the view defined in Control. VMX uses the NiceVision Decoder (NVD) for viewing video on a video wall. To change
the view in NVD, make the desired change in Video Configurator, re-open Control and drag the dewarping camera into a
VMX slot. Refer to the VisionHub Video Configurator User Guide, Configuring Dewarping Settings in .

The following table presents dewarping camera characteristics.

Lens Name/ Camera

Vendor Model View Type
Type Orientation

Grandeye Fisheye Evolution 05 Auto Fish-eye 360° view

Family Ceiling VCam Full PTZ functionality
Evolution 12 Table Panorama
Family
Wall Panorama-narrow

Panorama-wide

Bosch Bosch Flexidome IP Ceiling

7000 180 Ground
Flexidome IP Wall
7000 360

Flexidome IP
5000 360

Axis Axis DMO Axis M3007

Axis M3027

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Lens Name/ Camera

Vendor Model View Type
Type Orientation

Panasonic IMV1 WV-NW502s Wall PTZ

Panamorph Ceiling Quad
Ground Perimeter

To set a camera dewarping:

1. Click the Content List button. The Content List pane opens, displaying the tabs (Channels, Sensors, Maps,
Tours).
2. Select Channels. All cameras in the system display.

3. Use the Search Channels and Filter functions to display only channels of interest. Dewarping

cameras are indicated by the icon .

4. Drag a camera whose dewarping you want to set to a slot. In the slot header, click the Dewarping Setup
button. The Dewarping Setup dialog opens.

NOTE: The Dewarping button only shows in the toolbar if enabled in the Settings. You can show
or hide buttons in the video-slot toolbar at any time in the User Settings (see To define General
settings: on page 266).

5. In the Camera Orientation drop-down list, select where the camera/lens is mounted. For example, ceiling,
wall, table or ground. Refer to the table above for the orientation choices available per vendor.

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IMPORTANT: The wrong perspective selection will result in incorrect directional movement when
zoomed (Sentry cameras do not have Orientation settings).

6. In the View Type drop-down list, select a view type. Refer to the table above for the view type choices
available per vendor and an explanation of the types.
7. Click OK.

If supported by the vendor, users can perform PTZ functions on the video in both Live and Playback mode. Refer to the
table above for information on which vendors support PTZ functionality and in which views. However, no PTZ functions
can be performed on dewarping cameras through NVD, which is used for VMX.

12.4 Understanding Sensors

A sensor is defined as an entity type in VisionHub that represents a third-party edge device such as ACS reader,
camera, decoder, panic button, etc. The Sensors view enables viewing the history of sensors as well as their modes and
statuses.

Sensors can also be part of a Sensor Group or a number of groups. The group can contain mixed sensor types. Sensors in
the group can have related and associated sensors. These sensors are included in the group as regular members.

To view the sensor tree:

1. Click the Content List button . The resources tabs display (Channels, Sensors, Maps, Tours).

2. Click the Sensors tab. All the sensors in the system/group display in a tree or list structure.

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12.4.1 Sensor Types

All sensors and groups are shown in the Content List. The icons in the sensor tree provide an indication of the sensor
type and its State and Mode. The channel mode and state appear next or above the type icon. You can hover the mouse
over the icon to display this information.

The following is a description of sensor types that may appear in the sensor tree.

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Icon Sensor Type

Access Control (ACS)

Smoke detection

Intrusion (Fence)

License Plate Recognition (LPR)

Dry Contact (TTL) / Output Signal

API

Video wall

12.4.2 Sensors Icons and Notifications

The sensor mode and state appear in the sensor icon next or above the type icons described above. You can hover the
mouse over the icon to display this information. A description of the Sensors tree icons and statuses is provided in the
figure and table below.

Icon State Description

State

No icon Normal Normal is a default state and does not have a specific icon.

Indicates that the sensor is working as expected.

Alarm Indicates that the sensor state has changed, triggered by a sensor, a rule, or manually.

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Icon State Description

Tamper Indicates that the sensor has been tampered with or compromised.

Failure Indicates that the sensor is not functioning.

Disconnected Indicates that the recorder is disconnected.

State Actions

Acknowledge Provides a time-stamp for when a user acknowledges the change in sensor state (from
Normal to Alarm, Failure, or Tamper). Acknowledging the state change stops the sensors
from blinking on a map.

Mode

No icon Armed Armed is a default mode and does not have a specific icon.

Armed: Processes alarms and failure alarms for selected sensors or all sensors in a group.

Disarm Disables any rules or automatic actions for selected sensors or all sensors in the group
but still processes alarms and failure alarms.

Bypass Ignores all activity (sensor is still armed but does not go into alarm or trigger actions upon
activity).

12.5 Monitoring and Operating Sensors

All sensors and sensor groups are shown in the Sensors tree. From the Sensors tree/list you can:

Search and filter the display

View the mode, type, and state of each sensor
For sensor groups: Change the mode or state of an entire group of sensors- Arm/Disarm, Bypass, or
Acknowledge
For individual sensors: Arm/Disarm, Bypass, Acknowledge, Reset, Locate on Map, or view the Sensor Properties

Icons in the sensor tree provide an indication of the sensor type and its State and Mode. Refer to Understanding Sensors
on page 168.

Additional features are available when the sensor is opened in a slot:

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View a report of each sensor event, updated in real-time.

For ACS sensors, view associated video. Refer to Monitoring and Operating ACS Sensors on page 176.

To view sensors:

1. Click the Content List button . The resources tabs display (Channels, Sensors, Maps, Tours).

2. Click the Sensors tab. All sensors in the system display in a tree structure.
3. Use the Search and Filter features to display only sensors of interest. Refer to Searching and Sorting Content
by Specific Criteria on page 28.
4. From the tree/list you can view or change the state of a sensor:

Hold the cursor over the sensor to view the mode, type, and state.
Click the sensor icon to display a menu enabling you to Arm, Disarm, Bypass, Acknowledge, Reset
(alarming sensors), Locate on Map, or view the Properties. Refer to Sensor Menu Operations on the facing
page
Click a group icon to display menu options for the entire group.
5. Click the sensor name to open it in a slot.

Following is a description of the sensor slot. ACS sensors display is different and described in Monitoring and Operating
ACS Sensors on page 176.

Item Description

Current State The Acknowledge option is active when the sensor is alarmed. Acknowledging is date/time
stamped in the event history. The Reset option is active when the sensor is alarmed and enables
resetting the sensor to Normal state.

Current Mode Menu options are: Arm, Disarm, Bypass. Bypass is used, for example, for maintenance, when the
sensor fails, or to avoid nuisance alarms.

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Item Description

Properties Displays sensor properties: Name, Type, Group, Gateway, State, Mode, and Physical Name.

Pause/Resume In case of a repeated alarm, the pause prevents excessive report lines. Click again to resume
live update reporting.

Create Incident Opens new incident.

Event history Report showing actions that occurred for this sensor, listed by most recent on top. For ACS
sensors, you can view associated video by dragging a report line into a slot.

12.5.1 Sensor Menu Operations

When in the Sensors tab, click the icon in the list/tree for available operations with sensors. Menus vary depending on
the sensor type. Available options vary depending on a current mode of the channel. Some operations show only for
users who are authorized to perform them.

The options are described below.

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Various sensors Access Control (ACS) Sensors Sensor Group

Menu item Operation Description

Operations available for sensor groups as well as for individual sensors

Arm Sensor Process alarms and failure alarms for selected sensors or all sensors in a group.

Disarm Receives alarms, however disables any rules or automatic actions for the sensor.

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Menu item Operation Description

Bypass Ignores all activity (the sensor is still armed but does not go into alarm or trigger actions upon
activity). Usually used for maintenance, sensor failure, or nuisance reasons.

Acknowledge Acknowledges and resets alarm. Time of acknowledgment is recording in event history.

This operation shows only for the user who is authorized to perform it.

Operations available individual sensors

Switch On/Off Switching the sensor on or off (for applicable sensors)

Reset State Resets alarming sensors to Normal state.

NOTE: For Sensor Groups - This action is only supported in the Administrator
application.

Locate on Map Display the sensor location on a zoomed-in map. If not associated with any map, this option is
disabled.

Sensor Properties See the sensor properties. For details see Viewing Entity Properties on page 276.

Additional Operations for Access Control (ACS) Sensors (Door Commands)

Open Door Opens the door remotely from Control.

NOTE: The door must be physically unlocked (in case it cannot be opened by
card swipe).

Lock Door Locks the door remotely in Control and physically and card swipes are recorded to the ACS
history log.

Unlock Door Unlocks the door remotely in Control and card swipes are recorded to the ACS history log.

NOTE: The door remains physically unlocked and can be opened via card swipe.

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Menu item Operation Description

Inhibit Door Locks the door remotely from Control and cannot be opened via ACS card swipes.

NOTE: The door remains physically unlocked but cannot be opened via card
swipe. Card swipes are not recorded to the ACS history log.

Normalize Door Resets the door back to Normal state.

12.6 Monitoring and Operating ACS Sensors

All Access Control System (ACS) sensors are shown in the Sensors pane. From the Sensors tree/list you can:

Search and filter the display

View the state of each sensor
Change the state of an entire group of sensors: Open, Lock, Unlock, Normalize, Inhibit (for doors), Arm/Disarm,
Bypass, or Acknowledge
For individual sensors: Open, Lock, Unlock, Normalize, Inhibit (for doors), Arm/Disarm, Bypass, Acknowledge,
Reset (for alarming sensors), Locate on Map, or view the sensor Properties.

Additional features are available when an ACS sensor is opened in a slot:

View a report showing each ACS event

View video associated with each ACS event in the report

To view sensors:

1. Click the Content List button . The resources tabs display (Channels, Sensors, Maps, Tours).
2. Click the Sensors tab. All sensors in the system display in a tree structure.
3. Use the Search and Filter features to display only sensors of interest. Refer to Searching and Sorting Content
by Specific Criteria on page 28.
4. From the tree/list you can view or change the state of a sensor:

Hold the cursor over the sensor to view the mode, type, and state.
Click the sensor icon to display a menu enabling you to Arm, Disarm, Bypass, Acknowledge, Reset
(alarming sensors), Locate on Map, or view the Properties. Refer to Sensor Menu Operations on page 173
Click a group icon to display menu options for the entire group.

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5. Click the sensor name to open it in a slot.

Following is a description of the sensor slot. Scroll up/down the slots to view all details.

Item Description

Sensor menus and icons

Actions Drop-down menu includes Open Door, Lock/Unlock ACS Sensor, Normalize Door, and
Inhibit Door.

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Item Description

State Displays current state. When alarmed, the menu option Acknowledge is active.
Acknowledging is date/time stamped in the event history.

Mode Displays current mode. Menu options are Arm, Disarm, Bypass.

List Order Select Ascending/Descending display order. Default is most recent at the top.

Event hisory Report showing operations that occurred for this sensor, listed by most recent on top. You
can view associated video by dragging a report line into a slot, as described below.

Pause/Resume live In case of repeated alarm, the pause prevents excessive report lines.
events

Create Incident Opens the Create Incident dialog.

Slot Header Icons

Open/Close door Opens/closes the door remotely from Control.

Lock Door Locks the door remotely in Control and physically and card swipes are recorded to the ACS
history log.

Unlock Door Unlocks the door remotely in Control and card swipes are recorded to the ACS history log.

NOTE: The door remains physically unlocked and can be opened via card
swipe.

Inhibit Door Locks the door remotely from Control and cannot be opened via ACS card swipes.

NOTE: The door remains physically unlocked but cannot be opened via card
swipe. Card swipes are not recorded to the ACS history log.

Normalize Door Resets the door back to Normal state.

Grace badge Opens the door especially for this badge.

Arm sensor Process alarms and failure alarms for selected sensors or all sensors in a group.

Disarmed Receives alarms, however disables any rules or automatic actions for the sensor.

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Item Description

Bypassed Ignores all activity (the sensor is still armed but does not go into alarm or trigger actions
upon activity). Usually used for maintenance, sensor failure, or nuisance reasons.

Acknowledge Accepting incident-handling ownership. This icon is active when the sensor is alarmed,
otherwise cannot be used.

Related map Displays a map showing the sensor location.

Properties Opens the sensor Properties window with sensor details.

Close Close display from slot.

Badge information

Badge data Badge ID picture and user information for the currently selected event in the list.

More Details: Displays additional user details including Department, Phone, Status
and badge Expiration Date.
User's Access History: Opens the Access Control query with the user inserted in
the filter External User field. For more information, refer to Viewing Access Control
System (ACS) History on page 262

To view video associated with a line of the report:

1. Click and drag a report line into a slot. The video recorded at the time of the event plays in the slot.
2. After one line of the report is loaded in a slot, click any line in the report to switch to the video for that event.

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CHAPTER 13 Controlling PTZ Cameras

13.1 PTZ Cameras and Digital PTZ Camera - Overview 180

13.2 Controlling PTZ and Static Digital Cameras 181

13.3 Moving a PTZ Camera Using the Mouse 181

13.4 Opening a PTZ Controller 182

13.5 Moving a Digital PTZ Camera Using Drop-Down Menus 185

13.6 Moving a Digital PTZ Camera Using PTZ Controller 186

13.7 Using PTZ Camera Presets 187

13.7.1 Adding a New Preset Position 187

13.7.2 Moving PTZ Cameras to Preset Positions 188

13.7.3 Moving to a Home Preset Position 188

13.7.4 Editing and Deleting Presets 189

13.8 Locking a PTZ Camera 189

13.9 Advanced PTZ Operations from the PTZ Controller 190

13.10 Using PTZ Auxiliaries 191

13.1 PTZ Cameras and Digital PTZ Camera - Overview

A pan-tilt-zoom camera (PTZ camera) is a camera that is capable of remote directional and zoom control. PTZ is an
abbreviation for "pan, tilt and zoom" and reflects the movement options of the camera. On a conventional PTZ camera,
when you pan and tilt, you physically rotate the camera using electrical motors. The zoom is controlled by mechanically
moving two lenses closer together or further apart, with the effect that objects in view appear larger or smaller.

Another option supported by Control is "digital PTZ", where a high-resolution static digital camera digitally zooms and
pans into portions of the image, with no physical camera movement. Ultra-low bandwidth surveillance streaming
technologies use digital PTZ to stream user-defined areas in higher quality without increasing overall bandwidth usage.
Surveillance cameras of this type are often connected to a digital video recorder, which records the full field of view in
full quality. When you decide to zoom in, you see a section of the overall picture. The pixels in this section are then
enlarged so that the cropped image is the same size as the original. This gives the appearance that you have zoomed in,
because objects appear larger.

When using digital PTZ for zoom in/zoom out, the more you zoom in, the less definition you see in objects. The reason is
that when zooming you cut down on the amount of information you are looking at and it is cut again every time you

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zoom. With a conventional PTZ camera, the optical zoom always captures the same amount of information whether you
are fully zoomed in or out.

When used in a security scenario in mission-critical situations, digital PTZ may be less than acceptable. For example,
you might monitor a thief coming into a bank who is just out of range to be identifiable. You can zoom in with digital PTZ,
but the more you zoom in the less identifiable the person gets.

13.2 Controlling PTZ and Static Digital Cameras

For cameras with PTZ capabilities, authorized users can pan, tilt, or zoom the camera from the Control application by
using the PTZ Controller or directly from the selected slot.

Authorized users can open the PTZ Controller and control PTZ cameras in external monitors such as on video walls.

IMPORTANT: Only actual PTZ cameras can be controlled on external video walls. Digital PTZ is not
available.

For static digital cameras, authorized users can pan and zoom the camera using the PTZ Controller or directly from the
selected slot. While such cameras do not move physically, by moving to a different position, operators can move within
the camera's static field of view. Controlling a static camera using the PTZ Controller is currently not supported on video
walls.

The PTZ Controller can also be used to create and use presets for both PTZ and static digital cameras. For static digital
cameras, these presets are based on the zoom level and the area of the field of view that is being focused on.

The next sections describe using the PTZ Controller.

13.3 Moving a PTZ Camera Using the Mouse

The Control application enables you to quickly move (pan) a PTZ camera without opening the PTZ Controller. You can
use the cursor directly in the video slot camera view to move the camera in the required direction. This feature applies
to both PTZ cameras and digital PTZ on static digital cameras.

To move a PTZ camera in a workstation, using the mouse:

1. Select a PTZ camera from the Channels tab and drag it to an available slot. The camera view opens and starts
playing. Crosshairs indicate the current center of the camera view. (Crosshairs can be disabled via Settings >
Viewing Experience).

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2. Move the cursor into the camera view. The cursor changes to direction arrows, which show the direction the
camera will move, relative to the center cros-hairs, when you click and drag.

3. Position the cursor for the required direction of movement relative to the center cross hairs, and then click and
drag to move the camera.

13.4 Opening a PTZ Controller

PTZ operations are enabled for the selected channel if they are supported by the video provider and if the user is
authorized to perform these operations on the selected channel.

To open the PTZ Controller from the Player Panel:

1. From the Channels Pane, drag the channel to the video slot. You can drag several channels to other empty slots
or you can open additional channels later once the PTZ Controller is already open on the screen.

2. From the Player Panel (lower right) click the Open PTZ Controller button . The PTZ Controller opens
over the selected slot showing the channel name on its header.

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Now you can perform PTZ or digital PTZ operations using the PTZ Controller. While the PTZ Controller is open, you can
select another channel and the controller switches to the selected channel. The channel name on the PTZ Controller's
header changes accordingly.

To open the PTZ Controller from the video-slot header:

1. From the Channels Pane, drag the channel to the video slot. You can drag several channels to other empty slots,
or you can open additional channels later once the PTZ Controller is already open on the screen.
2. In the video slot header, do one of the following:

Click the channel icon (on the left) and then select Open PTZ Controller.

In the video-slot toolbar, click Open PTZ Controller .

Now you can perform PTZ or digital PTZ operations using the PTZ Controller. While the PTZ Controller is open, you can
select another channel and the controller switches to the selected channel. The channel name on the PTZ Controller's
header changes accordingly.

Once opened, the PTZ Controller remains always on the screen. You can drag the PTZ Controller anywhere on the
screen. The channel name is shown on the PTZ Controller panel header. It changes accordingly while moving between
the slots. If the content layout is empty, the PTZ Controller will not open. Drag a channel to an empty slot and then open
the PTZ Controller.

The enabled buttons vary depending on the selected slot: the available operations change if you go to a different slot
and select a different channel:

If the selected camera is a PTZ camera, all buttons are enabled.

If the selected camera is a fixed digital camera, only some of the options will be enabled (zooming, moving,
saving).
If you select an empty slot, No camera appears on the PTZ Controller header and all operations are disabled.

A description of the PTZ Controller is provided in the figure and table below.

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Item Operation

Channel Name Channel name of the selected slot for which PTZ operations or digital preset operations
will be performed.

Close Close the PTZ Controller

Home Preset Available for PTZ cameras only. Return the camera to its defined preset. A disabled
button means that the home preset is not defined in your system. Only authorized users
can go to the Home Preset.

Refer to Using PTZ Camera Presets on page 187.

Zoom in (+) and Available for both PTZ and static digital cameras.

Zoom out (-) Increase/decrease the zoom.

PTZ Settings Available for PTZ cameras only.

Open/close Iris (to make the view darker or brighter), add auxiliaries or reset the PTZ
settings.

Iris is supported on some cameras only. Verify with manufacturer if your cameras support
this feature.

Select Preset Available for both PTZ and static digital cameras.

A drop-down list to select a predefined preset position to move a PTZ or digital camera to
that position.

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Item Operation

Add New Preset Available for both PTZ and static digital cameras.

Refer to Adding a New Preset Position on page 187.

Focus Near [+] Available for PTZ cameras only.

and Far [-]
Adjust the focus of the camera.

Pan Available for both PTZ and static digital cameras.

Click one of the arrows, drag to pan and then release the mouse button to stop panning.
For example, click the left arrow to pan left or click the up arrow to pan up.

Lock Available for PTZ cameras only.

Lock/unlock the PTZ camera for your use.

If already locked, the name of the user who locked the camera is shown on the slot OSD
where the camera is displayed.

13.5 Moving a Digital PTZ Camera Using Drop-Down Menus

Control supports digital zoom, enabling users to zoom in and view an area at a close range.

You can zoom and move either PTZ cameras or fixed digital cameras with no physical camera movement. This feature is
only enabled for cameras that support digital zoom.

To move a digital camera using the menu:

1. Select a camera from the Channels tree and drag it to the available slot. The camera view opens and starts
playing.

2. In the slot header toolbar, click the Enlarge button . The cursor changes to "+" .
3. Click somewhere on the slot and scroll the mouse wheel to zoom in. Once zoomed in, you can move the view by
moving the mouse.

4. In the slot header toolbar, click the Move button . The cursor changes again to arrows that show in what
direction you can move the camera view.
5. Move the view in the desired direction.

6. To return to the default view, in the slot header toolbar click Reset Zoom .

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13.6 Moving a Digital PTZ Camera Using PTZ Controller

Control supports digital zoom, enabling users to zoom in and view an area at a close range.

You can zoom and move fixed digital cameras with no physical camera movement, including dewarping cameras. This
feature is only enabled for cameras that support digital zoom.

You can use digital PTZ even if some of the field of view is masked.

To move a digital camera using the PTZ Controller:

1. To open the camera, do one of the following:

Select a camera from the Channels tree and drag it to the available slot. The camera view opens and
starts playing.
Select the slot where to display video and then double-click the required camera. The camera view opens
and starts playing.

2. To open the PTZ Controller, do one of the following:

Click the PTZ Controller button in the video slot toolbar

Click the PTZ Controller button on the Player Panel .

Click the camera icon on the left corner of the slot header and select Open PTZ Controller.

3. Zoom in or zoom out the camera:

To zoom in, click repeatedly on the plus (+) button until you view the desired zoom level.
To zoom out, click repeatedly on the minus (-) button until you view the desired zoom level.
4. Once zoomed, you can move the camera in any direction:

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a. In the slot toolbar, verify , that the Move option is selected.

b. Drag the Pan circle in the middle of the PTZ Controller to the left, right, up, or down.
5. To exit Digital Zoom mode, close the PTZ Controller.

13.7 Using PTZ Camera Presets

13.7.1 Adding a New Preset Position
Presets can be added for PTZ cameras and static digital cameras that are using digital PTZ.

For PTZ cameras, you can define presets either in the Video Configurator application or in the Control web application.
Presets created in both applications will be saved in the database and shown in the Video Configurator application and in
the Administrator application.

Presets for static digital cameras can only be created in the Control web application.

To add a new preset using the PTZ Controller:

1. Open the PTZ Controller (refer to Opening a PTZ Controller on page 182) and move the camera to the desired
position.

2. Click the Add New Preset button. The Add New Preset dialog box opens.

3. Type a preset name.

4. Click Save to save the preset or Cancel to cancel the operation.

To add a new preset using the camera icon menu:

1. While monitoring video, in the left corner of the video slot header, click the camera icon.
2. Click Open PTZ Controller and move the camera to the desired position.
3. Click the camera icon again and select Set as New Preset. The Add New Preset dialog box opens.
4. Type a preset name.
5. Click Save to save the preset or Cancel to cancel the operation.
6. Close the dialog box.

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13.7.2 Moving PTZ Cameras to Preset Positions

A camera's Field of View (FOV) may include some particularly important areas of interest - an entry way, cash register,
or important equipment. For these, you may decide to save preset positions to quickly bring them into optimal view.

Both static digital cameras and those with PTZ capabilities can be assigned preset positions. Authorized users can move
these cameras to preset positions.

You can move a PTZ camera between different presets while monitoring live video, but not while viewing playback.
However, with a static digital camera, you can also move between presets during playback. This is because the recorded
video does not change; you are only choosing which part of the recorded video to zoom in and look at.

To move a camera to a preset position:

1. While monitoring, in the left corner of the video slot header, click the camera icon. The menu displays all available
presets.
2. Click the required preset. The camera moves to the preset position and displays the video in the same slot.

To move a camera to a preset position from the PTZ Controller:

1. While monitoring video, open the PTZ Controller (see Opening a PTZ Controller on page 182).
2. In the Select Preset drop-down list, click a predefined preset position. The camera moves to the preset and
displays the video from the predefined field of view in the same slot.

13.7.3 Moving to a Home Preset Position

The PTZ Home Preset position is created in the Video Configurator. Control application users can manually move the
camera to the Home preset if necessary. The button is disabled if there is no home preset defined in the system. PTZ
returns to the Home preset after 60 seconds by default.

To move a PTZ camera to the Home preset position using the menu:
1. While monitoring video, in the left corner of the video slot header, click the camera icon. The menu displays all
available presets.
2. Click Home Preset. The camera moves to the Home Preset and displays the video from the predefined field of
view in the same slot.

To move a PTZ camera to a Home preset position using the PTZ Controller:
1. While monitoring video, open the PTZ Controller (see Opening a PTZ Controller on page 182).

2. Click Home Preset . The camera moves to the Home Preset and displays the video from the predefined
field of view in the same slot.

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13.7.4 Editing and Deleting Presets

To edit a preset name:
1. While monitoring, in the left corner of the video slot header, click the camera icon.

2. Select Edit Presets. The Edit Presets dialog box opens where all available presets are listed.

NOTE: The Edit Presets menu is available only if there are presets in the system. Otherwise, the
menu does not show.

3. Click on the preset name, edit the name and click Apply. To cancel, click the X button.

To delete preset(s):
1. While monitoring, in the left corner of the video slot header, click the camera icon.

2. Select Edit Presets. The Edit Presets dialog box opens where all available presets are listed with the option to
delete them.

NOTE: The Edit Presets menu is available only if there are presets in the system. Otherwise, the
menu does not show.

3. To delete a preset, click the X button next to the preset name.

4. Click Apply. To cancel, click the X button.

TIP: If you close the dialog box during the procedure without saving or canceling, next time you
open this menu, the preset appears without an X next to it and deleting the preset is not possible.
That means that there is an unsaved change. Click Apply or cancel the procedure. Now you can
delete the preset if necessary.

13.8 Locking a PTZ Camera

PTZ camera locking provides a user exclusive control of the camera, while it is locked. A camera-locked icon is displayed,
indicating that the PTZ operations are currently in use and other operators are temporarily blocked from controlling this
PTZ camera. The lock icon on the PTZ Controller Pane shows whether the camera is locked by somebody or it is free.

PTZ camera locking is initiated either automatically or manually:

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Automatic locking: When an operator begins controlling a PTZ camera, it is automatically locked to other users,
based on their configured rank. It automatically unlocks after 20 seconds of inactivity.
Manual locking: Only authorized users can lock PTZ cameras so that other users will not be able to use them.
They can also unlock and take over a camera that is currently in use by somebody with a lower rank. Once
locked by administrator or by a user with a higher rank, the camera stays locked until this user releases it. A
manually locked camera is automatically unlocked after 10 minutes of inactivity.

The name of the user who locked the camera is displayed on the camera slot OSD. The camera can be manually locked
or unlocked only by a user with an equal or higher priority than the one who locked it.

NOTE: When a user with a lower rank tries to operate a PTZ camera, a message appears indicating that
the camera is locked by a user with a higher rank.

NOTE: For legacy non-direct PTZ recorders in a VisionHub multi-site installation, when more than one
operator at the central site attempts to operate a PTZ camera at a remote site, it is "first come first
serve" - the first operator will have control of the camera, regardless of rank.

To lock/unlock PTZ cameras:

1. Open the PTZ Controller (refer to Opening a PTZ Controller on page 182).

2. Click the Lock button . The icon changes to locked. If a user with lower rank now tries to operate PTZ, a
message is displayed, saying that the PTZ operation failed.

The camera can be unlocked either by the same user who locked it or by a user with a higher rank who wants to
take the control over this camera.

3. To unlock, click the button again. The icon changes to unlocked.

13.9 Advanced PTZ Operations from the PTZ Controller

Select the PTZ Settings menu in the PTZ Controller to perform operations such as adjusting camera iris and using
auxiliaries.

To perform advanced PTZ operations:

1. From the Channels tree, select and open a PTZ camera.
2. Open the PTZ Controller (refer to Opening a PTZ Controller on page 182).

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3. Click the PTZ Settings button . The PTZ Settings dialog opens.

4. Perform the advanced PTZ operations as required:

To Do This

Open /Close Iris Click Open or Close to change the amount of light exposure. Check
with the manufacturer if your cameras support the iris feature.

To start or stop the auxiliary Click the On or Off buttons

Activate or deactivate auxiliary Refer to Using PTZ Auxiliaries below

Go to a preset point Type in the number of preset and click Go.

13.10 Using PTZ Auxiliaries

The site integrator can connect PTZ auxiliaries to the PTZ camera. For example, a wiper can be connected to the
camera to clear the lens from rain or dew. Each auxiliary connection is numbered. For example, the wiper can be
connected to connection "1". In the Control application you can select the connection number of the auxiliary and then
activate or deactivate it.

To activate/deactivate PTZ auxiliaries:

1. Open the PTZ Controller (refer to Opening a PTZ Controller on page 182).

2. Click the PTZ Settings button . The PTZ Settings dialog opens.

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3. In the Aux field, select or type in the number of the auxiliary you want to activate or deactivate.
4. Click On or Off to start or stop the auxiliary, respectively.

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CHAPTER 14 Controlling Audio-Supported Channels

CHAPTER 14 Controlling Audio-Supported

Channels
The Control application supports audio-in capability for cameras having audio capability. When audio-supported
cameras are installed, you can listen to the audio, adjust the audio volume, or mute/ un-mute audio.

In audio-supported cameras, a volume control slider appears when you open the video menu.

To listen to the audio channel:

Do one of the following:

Select the channel from the Channels tab and drag it to the desired slot.
Select the slot and then double-click the desired audio channel.

TIP: If you do not move to another slot, but double-click again some other channel in the list, the stream
switches and a new channel appears on the same slot overriding the previous.

To mute/unmute audio in audio-supported cameras:

1. From the Channels tab, click and drag an audio-supported channel to a slot. The channel opens.
2. Do one of the following:

Click the Speaker icon on the Player Panel or drag the Volume Control to
min/max.
In the audio slot header, open the drop-down menu and click on the Speakers button or drag the Volume
Control to min/max.

The audio is muted/unmuted.

To adjust the volume of audio-in supported cameras:

1. Open the camera of interest.
2. In the video header, click the drop-down menu button.
3. Drag the volume control slider to adjust the audio. Moving it to the right increases the volume and to the left
reduces it.

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CHAPTER 15 Monitoring Video Activity on a

Video Wall

15.1 Overview 194

15.2 Opening a Video Wall 195

15.3 Operations In VMX 197

15.4 Operating a Video Wall 199

15.5 Playing Back Video on External Monitor 201

15.6 Exiting Video Wall View 202

15.1 Overview
The Video Wall (VMX) layout lets you view video on external monitors. A control room may have many wall monitors,
physically connected to decoders that decode video. The decoded video is then displayed on wall monitors. The decoders
are connected to the network over LAN. Decoders are VGA-based devices containing up to four VGA cards enabling the
display of the decoded video on four monitors, either analog or digital. Monitors can physically be located at any place,
such as control rooms, a manager’s house, different buildings, and so on. The operator may direct video from any video
channel to be displayed on an external video monitor.

In a digital CCTV system, the analog video from the camera must be converted to digital data for transmission over the
IP network. This usually takes place in the camera in the form of an analog CCTV camera connected to a nearby
separate encoder unit or using a self-contained IP camera. Either way, the result is the same; it is the encoded digital
video that travels along the network cabling.

The switching of camera streams to external monitors, workstations and/or recorders is achieved by the video
management software. The software, which is normally PC based, manages the control, administration and viewing of
the live camera streams and recorded video over the IP network. The software enables the operator, with the
appropriate permissions, to view and analyze live and recorded video from any camera. Operator workstations running
the software can be located anywhere on the network, allowing for the design of truly distributed systems. The network
routes the data directly to the appropriate decoder.

Authorized users can open cameras (configured to support this feature) to view live or playback video on an external
monitor, as well as configure the number of monitors connected to an individual decoder in the control room. A decoder
can support up to four monitors, depending on its VGA display adapter.

When adding devices to the site in the Video Configurator application, you should define all existing onsite decoders, in
respect to the number of supported monitors and their layouts.

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The view of the Video Wall is defined in the Administrator application. In a standard Control window you view video
locally on a workstation using the Video Configurator application, while switching to a Video Wall layout, you see an
actual control room layout with monitor icons indicating if the video is displayed in live, playback, or tour mode, and
video is viewed on the external monitor to which it was streamed.

NOTE: In a multi-site installation, you cannot play video from a remote site on the video wall of a local
site.

NOTE: VMX in child windows can only display pages, tours and channels.

For further information on adding and configuring external monitors and video walls, refer to the Administrator User
Guide, Adding External Monitors and Video Walls.

NOTE: During live streaming or playback, VisionHub may close a video if the workstation resources are
over utilized, or due to other errors. If restarting the video is possible, a Reload button appears, enabling
you to resume the video. Refer to Restarting Video After System Closure on page 97.

15.2 Opening a Video Wall

Authorized users can open a video wall in the Control application and select the video to be displayed in the external
monitors. You can also select tours to display, and manage PTZ cameras in the external monitors. When you open a
video wall, your workstation video content will display on the external monitors.

For users not authorized to operate video wall or if a video wall is not defined in Administrator, the VMX button is not
available on the application toolbar.

In a multi-site installation, you cannot play video from a remote site on the video wall in a local site. Instead, when
playing video from a remote site, a channel must be played on the associated remote monitor.

VMX in Child windows can only display pages, tours and channels.

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CHAPTER 15 Monitoring Video Activity on a Video Wall 15.2 Opening a Video Wall

To open a video wall:

1. Do one of the following:

In the application main toolbar, click the VMX button . The VMX pane opens with the last video wall
that was used.
In the application main toolbar, click the VMX drop-down arrow, and select from all available video walls.
Only video walls having at least one monitor will display in the list.

The VMX pane displays the external monitors comprising the video wall, and your workstation video will display
on the external monitors.

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2. Drag channels to the slots. Sensors and Maps tabs become disabled, because only cameras and tours can be
played on external monitors. You can drag channels between slots or even between monitors.

15.3 Operations In VMX

Various icons that may appear in the monitor slots: Live, Playback, Tour, etc. If dragging a failed or disconnected channel
to a slot, the slot stays empty. Different operations are available from the toolbar of each slot. The list of operations
varies depending on the selected slot and resource. For example, the Open PTZ Controller button appears only for a slot
with a PTZ channel. The Clear Slot or Properties options appear only if the slot is not empty but populated with
content.

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The following table describes the icons on VMX view slots:

Icon Icon Description Action Description

Live Live channel is currently playing on external monitor.

The slot color is yellow.

Playback Playback is currently playing on external monitor.

The slot color is blue.

Tour Tour of channels is currently playing on external monitor.

The slot color is yellow.

Failure Network disconnection or NVD software problems.

Warning N/A

A description of the External Monitor components displayed in the VMX pane is provided below.

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Item Description

Monitor Name A tooltip displays the full name. Colored frame appears on the selected slot

Enlarge Monitor Scale the content to full screen

Channel menu Open menu for the currently selected slot

Clear monitor Clear all content from the monitor

Camera icon and Selected slot input icon and camera name
name

15.4 Operating a Video Wall

NOTE: In a multi-site installation, you cannot play video from a remote site on the video wall of a local
site.

To operate the external monitors in a video wall:

1. Open the required video wall, as described in Opening a Video Wall on page 195.
2. The following functionality is available:

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You can drag cameras or tours into external monitor slots and they play on the external monitor.

When you drag channels to the slots, the status icon appears in the Control window, whereas actual
media is being played on an external monitor in the control room. Only channels and tours can be played
on a video wall - Sensors and Maps tabs become disabled. You can open the PTZ Controller, from the
Player or from the slot-action toolbar, and control PTZ channels on external monitors the same way as
you do locally.

NOTE: Only actual PTZ channels can be controlled on external monitors. Digital PTZ
channels cannot.

For any page that you open, public or private, the video content of the page will be displayed in the
external monitor.

NOTE: If you open a page having other than video (maps, audio, or sensors) only the videos
of the page will display in the external monitor. The monitor layout will automatically adjust
to more or less slots, according to the number of videos in the current page on your
workstation.

Manage PTZ cameras from the video wall - You can drag a dewarping camera into a VMX slot to view it,
but you cannot move a dewarping camera or select view/orientation through the NiceVision Decoder
(NVD), which is used for VMX. When playing video from a dewarping camera using the NVD, the user
sees the view defined in Video Configurator, not the view defined in Control. To change the view in NVD,
make the desired change in Video Configurator, re-open Control and drag the dewarping camera into a
VMX slot. Refer to the VisionHub Video Configurator Guide, Configuring Dewarping Settings.
Switch a video from live playback to playback from a selected time.
Play back video using the Player. Refer to Playing Back Video on External Monitor on the facing page.
An On-Screen Display (OSD) shows information for each monitor slot, as configured in the Video
Configurator. To configure the external monitor OSD to display more or less information, refer to the
Video Configurator User Guide, Managing Decoders chapter.

Change the external monitor layout. Unlike content page layout, for external monitors, there are only four
layout selections. The selected layout is saved when you log out.

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NOTE: If a camera fails while viewing a tour on a video wall, that camera is skipped. If the
camera becomes functional by the next cycle of the tour, it will display.

You can control the external monitors in a video wall using an external CCTV keyboard. Refer to External
CCTV Keyboard Commands on page 284.

15.5 Playing Back Video on External Monitor

Authorized users can open cameras (configured to support this feature) to view live or playback video in user-selected
external monitor slots.

If your system is equipped with an external keypad, you can perform functions described in this section by means of the
keypad. Refer to External CCTV Keyboard Commands on page 284.

Standard video playback operations apply to the external monitors, except:

The Player Timeline cannot be used.

There is no speed and direction control.
There is no option to play an incident page.
There is no Arm/Disarm option.

NOTE: In a multi-site installation, you cannot play video from a remote site on the video wall of a local
site.

To play back video in an external monitor slot:

1. Open the video wall, as described in Opening a Video Wall on page 195.
2. From the Channels pane, drag the required camera into the VMX pane, into one of the external monitor slots.
3. For live videos, you can switch to Playback mode, and play back from a specified time:

a. In the VMX pane external monitor display, select the slot.

b. Do one of the following:

Click the camera in the Channels tree, and from the menu select a From Last Event option, or
select Play from time to specify an exact playback period.

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In the Player panel, click the Play From Time button . A dialog box displays in which you can select
the time to play back from. For instructions on using the Player, refer to Playback Activity on
page 57.

15.6 Exiting Video Wall View

To switch from the Video Wall view to the Control local view:
Do one of the following:

On the Main Application Toolbar, in the left upper corner, click Open Empty Layout . Now you can select
the necessary page or a new layout and drag cameras there.
Open the Incidents pane.

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CHAPTER 16 Monitoring Activity on Maps

16.1 Using the Maps Pane 203

16.2 Using Map Functions 205

16.3 Managing Map Size and Position (Zoom and Pan) 206

16.4 Viewing/Hiding Map Layers 207

16.5 Measuring Distance on a Map 208

16.6 Finding Entities on a Map 208

16.7 Moving an Incident Location on a Map 209

16.8 Viewing Properties of Entities on a Map 210

16.9 Drilling Down on Maps 211

16.10 Opening Cameras from the Map 211

16.11 Displaying/Hiding a Camera FOV on a Map 213

The Maps Pane provides a list of the available maps that you can open. The Maps pane is used to manage and display
GIS coordinate based maps.

Monitoring activity on Maps includes the following:

Viewing maps
Managing objects on a map
Opening a new incident from the Maps pane

16.1 Using the Maps Pane

In the Maps pane, you can easily navigate through the available maps and favorites. The Tree view provides an
expandable and collapsible hierarchy to organize maps into manageable groups. The List view provides a simple
alphabetical listing of the maps by name.

To open maps and favorites:

1. Click the Content List button, and then select Maps. The Maps pane opens.

2. Do one of the following:

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CHAPTER 16 Monitoring Activity on Maps 16.1 Using the Maps Pane

Select the slot in which you want the map to open, and then click the map name in the pane.
Drag the map into a slot.

If the selected slot is occupied, the map replaces the existing slot display.

3. If necessary, you can display additional maps in other slots.

4. Click the map name to view its favorites. If a map has favorites, the name is button-shaped and expands when
clicking. The favorite maps have a star icon next to their names.
5. Click the favorite to open it.

To use the Maps pane:

In the Maps pane you can perform the following additional operations:

To Do This

Select the display order as either Ascending or

Click the Sort button , and then select either Ascending or
Descending
Descending.

Expand a Maps pane hierarchy Click the map name. If there is hierarchy or favorites, the name is
underlined.

Collapse a Maps pane hierarchy Click the map name.

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To Do This

Switch between previously viewed maps Click the Next and Previous buttons in the application
toolbar.

16.2 Using Map Functions

When you open a map, a toolbar is included in the map header, as well as other functions as described below.

Item Description

Navigate Move the map image on the screen. Closes the Measure mode.

Measure Activates the distance measure mode, in which you can designate points on the map and
see the distance between them. Refer to Measuring Distance on a Map on page 208.

FOV - Toggle field of Toggles On/Off the Field of View representation for cameras on the map. This button
view for all channels displays if the map has cameras. Refer to Displaying/Hiding a Camera FOV on a Map on
page 213.

Search Opens the search window, where you can locate incidents and entities on the map by
name. Refer to Finding Entities on a Map on page 208.

Place Incident on Map For existing incidents that are not on the map, use this button to mark the location on the
map. This button displays only when an incident is selected that is not already on a map.
Refer to Placing an Incident Icon on a Map on page 132.

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CHAPTER 16 Monitoring Activity on Maps 16.3 Managing Map Size and Position (Zoom and Pan)

Item Description

Open Incident on Map Use to open a new incident and place the location on the map. Refer to Creating a New
Incident from a Map on page 124.

Clear Closes the map and clear the slot.

Panning Controls Pans the map in the direction selected. Refer to Managing Map Size and Position (Zoom
and Pan) below.

Zoom Controls Enables zooming in/out and return to Home view. Refer to Managing Map Size and
Position (Zoom and Pan) below.

Layers Selection Expands the Layers Selection menu where you can select which layers, entities, etc., to
display for this map.

Coordinates Displays the longitude and latitude of the current cursor position on the map.

16.3 Managing Map Size and Position (Zoom and Pan)

You can zoom in and out of maps to identify map objects and view areas of interest. You can zoom on a specific location
and return to the home magnification with one click.

The maximum/minimum zoom levels are set by authorized users (administrator). Refer to the VisionHub Administrator
Guide, Editing Map View Properties.

When zooming in/out on maps, the map entities are resized according to how they are defined by the administrator.

To avoid screen clutter when multiple cameras are close and have overlapping FOVs, the group is represented by a
multiple-camera cluster icon (see Opening Cameras from the Map on page 211. When clicking the icon, the map
automatically zooms in. If you zoom out the marker re-displays.

To change this function and have the icons piled one on top of the other in random order on the map, contact Qognify
support. The icons on the map will not be grouped together in a cluster, and a tool tip will show only for the icon at the
top of the pile.

Panning lets you move the map up, down, left, or right to display areas that were outside of your view.

To zoom in or out using the mouse wheel:

Move the cursor to an area of interest and rotate the mouse wheel forward to zoom in.
Rotate the wheel backward to zoom out. The cursor location is kept in the map view.

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To zoom in on a specific area on a map:

Move the cursor to an area of interest and double-click to zoom-in a fixed increment. Double-click again to zoom-
in more.

To return to original magnification, click the Home View button (the center button) in the zoom control.

To zoom in/out using the zoom control:

Click the plus to zoom in.

Click the minus to zoom out.

To return to original magnification, click the Home View button (the center button) in the zoom control.

To pan a map:
1. Position the cursor in the map view.
2. Do one of the following:

Drag the view in any direction by holding down the left button while moving the mouse.
Click one of the direction handles in the navigation control to move the map view in that direction. Repeat
as necessary.

3. To return to original magnification, click the Home View button (the center button) in the zoom control.

16.4 Viewing/Hiding Map Layers

The Map Layers pane, located at the upper-right corner of each map (refer to Layers Selection on the previous page, lets
you select which map layers are visible or hidden. For example, you might hide a layer of vehicles that are not relevant
to a given incident.

The display of service type layers is different than other types of layers.

Map layers are defined by the system administrator.

NOTE: When using WPF (Windows Presentation Foundation), to view images such as CAD, the standard
license is required, not the basic license. Refer to Adding Layers in the Control Administrator User Guide.

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To view/hide a layer:

1. Click the Layers arrow to expand the Layers pane.

2. Mark the check boxes for the layers that you want to display.

NOTE: If you use the map search to find an entity on the map, the system will automatically mark
the check box making that type of entity visible, even if you had previously cleared the check box.

16.5 Measuring Distance on a Map

The Control application enables you to measure the distance between selected points on a map. You can draw multiple
segments and view the length of each segment as well as the sum of the segments.

To measure distance between points on a map:

1. In the map header, click the Measure icon .

2. Click the first position on the map. If you know the longitude and latitude of the point you want, you can find it by
the cursor-coordinates readout at the bottom of the map.
3. As you move the cursor to the second point location a dashed line is drawn and the distance is displayed in the
map header.

If you want only the distance between the two points, then double-click at the second location. The
distance is displayed in the map header.
To go on with additional segments, single-click the second location and then move to the next location and
click, etc. In the header is displayed the distance of each segment and the sum of the segments.

The distance measurements are displayed only while the cursor is on the map.

4. To exit the measuring mode, click the Navigate button .

16.6 Finding Entities on a Map

You can find and display the location of an incident, sensor, marker, or other entity that has been placed on the map.

All located entities (other than lines or labels) display on the map enclosed in a green frame for easy identification.

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To find an Incident location on a map:

1. In the Incidents list, select the incident of interest. If the incident is placed on a map, the map displays
automatically.

2. In the map header, click the Search icon . A search box is displayed in the lower-left corner of the map.

3. To preserve and search only in the current map extent, select the Search in Current Extent check box.
4. Do one of the following:

Click in the search field and use auto-complete.

Click the drop-down arrow to find the name of the entity.
5. Select the incident from the list. The map immediately pans and zooms to display the incident marker at the
incident location.

To locate a line, marker, or other entity location on a map:

1. In the map header, click the Search icon . A search box is displayed in the lower-left corner of the map.

2. To preserve and search only in the current map extent, select the Search in Current Extent check box.
3. Do one of the following:

Click in the search field and use auto-complete.

Click the drop-down arrow to find the name of the entity.
4. Select the entity from the list. The map immediately pans to the location of the selected entity and a green frame
surrounds the entity. Labels and lines display without a green frame.

16.7 Moving an Incident Location on a Map

After an incident location has been marked on a map, you may need to adjust the location.

To move an incident marker on the map:

1. Click the incident icon on the map. A dialog box opens.

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CHAPTER 16 Monitoring Activity on Maps 16.8 Viewing Properties of Entities on a Map

2. In the dialog box, click the Move button .

3. Drag the incident icon to the new location. While you are dragging the marker, the longitude and latitude
indicators provide you with the marker coordinates.

16.8 Viewing Properties of Entities on a Map

You can view properties for map icons such as incidents, cameras, sensors, markers, and links. Entities are displayed on
the map depending on rules that are set up in the Planner application. You can hover over the icons on the map to view
the entity details.

To display properties of an icon on the map:

Hover the cursor over the icon. A small box displays the properties depending the icon type.

The following are details that may appear for the various icons on the map:

Icon Description

Incident Name
Type

Channel or Sensor ID
State (Normal/Alarm)
Mode (armed/disarmed)

Sensor Group Group name

Marker Marker name. If the marker includes an action, it will be noted. An example of an action
marker is one that opens a new incident or drills down to another map.

Drill-down link Name of map to which the arrow is a link

Label Name

Markup Name

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16.9 Drilling Down on Maps

You can drill down on maps that are configured with drill-down markers. For example, a map that includes an airport
might have a child map of a control tower building, which in turn has a child map showing the building layout. By clicking
the relevant marker on the "parent" map, you drill down to the "child" map.

To drill down on maps:

In the map of interest, click the marker. The child map linked to the marker opens.

16.10 Opening Cameras from the Map

You can view live video of a specific point on a map, if there is a camera location designated by a camera icon on the
map. If a camera has a defined Field of View (FOV), you can display (or hide) the FOV, which indicates the area on the
map you are viewing in the video.

To avoid screen clutter when multiple cameras are close and have overlapping FOVs, the group is represented by a
Multiple-Camera icon. Such a marker can include incidents and other sensors as well. You can click the icon to view the
individual cameras. In the map view on the left, a cluster marker represents a group of five entities. When you click the
marker, the map automatically zooms in as shown on the right. If you zoom out the marker re-displays.

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Cluster of Sensors Sensor Cluster Opened (zoom-in)

To open a camera from a map:

1. Locate the camera icon on the map. Refer to Finding Entities on a Map on page 208. If the camera you are
looking for belongs to a group of multiple cameras with overlapping FOVs, then a multiple camera icon displays,
as well as your camera icon, but you may have to zoom out to see it. See instructions following this procedure.

2. Click the camera icon . The video opens in a floating window.

3. From the floating window menu, you can take a snapshot, create a new incident, etc., as in any video window.

NOTE: If a camera is in a state of Alarm, a red box is displayed around its icon on the map.

To display and open cameras represented by a multiple camera icon:

1. Click the multiple camera icon . The map zooms in and displays all the cameras in the group.
2. Click one or more camera icons to open.

NOTE: If one or more cameras in a group is in alarm, then the multiple camera icon is displayed in
red.

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16.11 Displaying/Hiding a Camera FOV on a Map

For cameras that have fields of view (FOV) defined on a map, authorized users can show or hide the FOVs on the map,
to decrease clutter.

If the FOV is deleted by the administrator via the Video Configurator, a popup message appears to notify about it.

To show/hide the camera FOVs on a map:

Click the FOV button in the map header. All defined FOVs on the map display.

Click the FOV button again to hide the FOVs.

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CHAPTER 17 Monitoring and Controlling Cameras/Sensors from a 17.1 Monitoring and Controlling Sensor Groups on
Map Maps

CHAPTER 17 Monitoring and Controlling

Cameras/Sensors from a Map

17.1 Monitoring and Controlling Sensor Groups on Maps 214

17.2 Acknowledging Sensor Alarms from a Map 216

17.3 Arming, Disarming, and Bypassing Sensors from a Map 217

17.4 Controlling PTZ Cameras from a Map 218

17.5 Operating Doors from a Map 219

17.6 Operating Access Control Systems from a Map 220

Authorized users can control different sensors/cameras from a map, such as intrusion sensors, access control points, and
panic buttons. In addition, groups of sensors and cameras can be controlled from the map. All the actions performed for
the group will impact all the members of the group, if the member sensor change is applicable and the sensor is
authorized to accept the change. Only the available actions for sensors/cameras/groups are displayed on the map in
menus.

17.1 Monitoring and Controlling Sensor Groups on Maps

A group of sensors is defined in the Administrator application and may contain sensors of various types, cameras, pages,
tours and other components. In Control, the sensors and cameras of the group can be controlled from the map.

NOTE: Control displays the state and mode of a group via the icon for the whole group, even if there are
sensors that you are not authorized to view. In this case, such a sensor that causes a change of the icon
will not appear in the sensor tree or properties.

The available actions for the group depend on the type of sensors in the group. For example, if the group contains
ACS sensors, the actions for the group include access control options, even if they are not applicable to all the group
members. The actions are applied only to the relevant sensors, and the rest will be ignored. Actions are executed only
on sensors for which the user has privileges. If all sensors in the group do not have a specific capability, or if they are all
in the same state (for example - Normal), the action is grayed-out.

Entities are displayed on the map depending on rules that are set up in the Planner application. You can hover over the
icons on the map to view the entity details.

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Map Maps

Managing a sensor group on a map is similar to that of a single sensor, with the difference that any action performed for
the group applies to all the members of the group, if applicable.

This section describes the special actions for sensor groups on maps. The rest of the actions are described in the next
sections.

To display a sensor group location in a large map:

Click the sensor group icon and select Focus Group on Map. A zoomed-in map opens in a separate slot and the sensor
group icon is located in the middle.

To display the sensor group properties:

Click the sensor group icon and select Sensor Group Properties. The properties window opes, listing all the sensors
in the group.

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17.2 Acknowledging Sensor Alarms from a Map

Authorized users can acknowledge sensor alarms from the map using the sensor icon's menu. When you acknowledge
an incident opened by a sensor alarm or failure, Control automatically sends an acknowledge command to the sensor.

You can also acknowledge alarms for a group of sensors. This will apply to the relevant members of the group.

To acknowledge an alarm from the map:

1. Select the map that displays the sensor (or sensor group) you want to acknowledge.

2. (Optional) Use the map Search to locate a sensor on the map by name.

3. Locate the sensor icon and click it to display the menu.

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a Map a Map

4. Select Acknowledge. The alarm is now acknowledged and the red box around the sensor icon is removed.

17.3 Arming, Disarming, and Bypassing Sensors from a Map

From a map, authorized users can:

Arm a sensor: Process alarms and failure alarms from a sensor.

Disarm a sensor: Ignore, but still process alarms and failure alarms from a sensor.
Bypass a sensor: Ignore and do not process alarms and failure alarms from a sensor.

NOTE: For cameras, these functions can be performed only from the Camera pane.

You can also perform these actions for a group of sensors.

When you perform one of these operations, an arm, disarm, or bypass command is automatically sent to the sensor, or
the sensors in the group (if applicable, and if the sensor is authorized to accept the command).

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CHAPTER 17 Monitoring and Controlling Cameras/Sensors from a Map 17.4 Controlling PTZ Cameras from a Map

To arm, disarm, or bypass a sensor:

1. Select the map that displays the sensor/group you want to arm, disarm or bypass.
2. Click the sensor/group icon and select the option from the displayed menu (the menu options can alter depending
on the sensor type, or if this is a group of sensors).

NOTE: An empty sensor group is displayed on the map with a menu in which rm, disarm and
bypass are disabled (grayed-out).

Disarm Sensor: Click to disarm. The menu option toggles to Arm Sensor. An X displays on the
sensor icon.
Bypass Sensor: Click to bypass the sensor for maintenance, sensor failure, or nuisance. The menu
option is grayed out. An X displays on the sensor icon. To restore a bypassed sensor, click Arm
Sensor.
Acknowledge: Click to acknowledge an alarm condition. The menu option is grayed out when
acknowledged (see also Acknowledging Sensor Alarms from a Map on page 216).

17.4 Controlling PTZ Cameras from a Map

For cameras with Pan/Tilt/Zoom (PTZ) capabilities, authorized users can control PTZ cameras that are opened from a
map. The cameras can be controlled in Control and in external monitors.

NOTE: Controlling PTZ cameras in external monitors is only supported for some video vendors.

To open the PTZ controller from a map:

1. Open the map that displays the PTZ camera you want to control and then click the camera icon. The video
displays in a floating window.

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2. In the left corner of the slot header, click the camera icon, and then click Open PTZ Controller. The PTZ
controller opens as a floating window.

3. To control the PTZ camera refer to:

Moving a Digital PTZ Camera Using PTZ Controller on page 186

Using PTZ Camera Presets on page 187
Locking a PTZ Camera on page 189
Advanced PTZ Operations from the PTZ Controller on page 190

17.5 Operating Doors from a Map

Authorized users can lock, unlock, or open doors from an Access Control icon on the map. Control sends the command to
the sensor.

To operate a door from a map:

1. Select the map that displays the sensor representing the door you want to control.

2. (Optional) Use the map Search to locate a sensor on the map by name.
3. Locate the sensor icon and click it to display the menu.
4. Use the following operations from the menu to control the door:

To Select

Lock the door Lock Door

Lock a door without recording card swipes Inhibit Door

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Map Map

To Select

Cancel Inhibit Door mode Normalize Door

Unlock the door Unlock Door

Open the door Open Door

17.6 Operating Access Control Systems from a Map

Authorized users can operate Access Control systems from a map, including opening doors, locking doors, and unlocking
doors.

When a user selects one of the available actions, a corresponding command is automatically sent to the access control
sensor.

To operate an ACS from a map:

1. Select the map that displays the sensor representing the door you want to control.

2. (Optional) Use the map Search to locate a sensor on the map by name.

3. Locate the sensor icon and click it to display the menu.

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Map Map

4. Use the following operations from the menu to operate the ACS:

Action Corresponding Command

Acknowledge Time-stamp for when a user acknowledges the alarm.

Reset Resets a door that is in a state of alarm

Arm Processes alarms and failure alarms for selected sensors or all sensors in a
group.

Disarm Disables any rules or automatic actions for selected sensors or all sensors in the
group but still processes alarms and failure alarms.

Bypass Ignores all activity (sensor is still armed but does not go into alarm or trigger
actions upon activity).

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Map Map

Action Corresponding Command

Unbypass Cancels Bypass

(Only applies to Software

House CCure sensors)

Return to Default (Normal) Cancels all manual commands sent to the sensor

(Only applies to Software

House CCure sensors)

Open Door Opens the door remotely from Control (in case it cannot be opened by card).

The door must be physically unlocked.

Lock Door Locks the door remotely from Control and records card swipes to the ACS
history log.

The door remains physically unlocked but cannot be opened via card swipe.

Unlock Door Unlocks the door (enables the door to be opened by card)

Normalize Door Resets the door back to Normal state.

Inhibit Door Locks the door remotely from Control and card swipes are not recorded to the
ACS history log.

The door remains physically unlocked but cannot be opened via card swipe.

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CHAPTER 18 Real-Time Video Analysis 18.1 Overview

CHAPTER 18 Real-Time Video Analysis

18.1 Overview 223

18.1.1 Camera Tampering 223

18.1.2 Video Analytics 224

18.2 Operating Video Analysis 225

18.1 Overview
Video Analysis is a powerful feature in the system which comprises Advanced Video Tools, Video Motion Detection
(VMD), and Video Analytics (VA). The Video Analysis configuration is done in the Video Configurator application. You can
view a real-time event on any video input channel configured with an Advanced VMD or VA trigger. Video Analytics
provides advanced investigation and detection capabilities which enables instant investigation of an event and the
object(s) that triggered it. The system tracks and controls up to 16 objects simultaneously. You can also play back a
video clip of any object that triggered an event. This analysis feature is useful in typical security scenes such as airports,
train and bus stations and highway control situations.

Once enabled, objects that are perceived but do not trigger events are encircled by a green oval. An object that triggers
a Video Analytics event is surrounded by a yellow oval. If you select a Video Analytics object, the oval turns red. If no
selection is made, the system can automatically select the first object (from several) that triggered the event. You can
configure more than one Video Analytics application per channel. This is done in Video Configurator. There is no limit to
the number of Video Analytics applications that can be applied to a channel. However, to guarantee performance,
Qognify recommends limiting the number of Video Analytics applications per channel to two. Adding more than two
Video Analytics applications to a channel will result in degraded performance.

Video Motion Detection (VMD) is the mechanism that runs on third-party edge devices and used in real-time video
analysis to detect an activity in a predefined area of interest. The detection quality depends entirely on the quality of the
edge device.

The following sections describe the Advanced Video Tools trigger types.

18.1.1 Camera Tampering

A camera tampering triggers a maintenance event notification if the camera is tampered with. Camera tampering
includes moving the camera, changing the light level by a set percentage, (darkening or lightening) and obscuring the
camera view.

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CHAPTER 18 Real-Time Video Analysis 18.1 Overview

Camera tampering can seriously impede video capture and incident investigations.Qognify's camera tampering
detection solution automatically identifies tampering to ensure video image capture and integrity. The system sends an
alert when the following potential tampering is detected:

Scene too bright - for example, flashlight, direct sun, laser pointer that is pointed at the camera, causing it to
become over saturated
Scene too dark - not enough light to see a clear image, if camera is covered
Camera is covered or blocked - if something is blocking or partially blocking the camera's field of view
Camera redirection detection - if the camera is redirected from its initial position of field of view (FOV)

18.1.2 Video Analytics

VA enables you to instantly investigate an event and the object(s) that triggered it. Qognify Video Analytics applications
handle many types of outdoor challenges, such as car lights, trees shadow, massive traffic, swing flags, rain, wind, snow
and more. VA is configured in the Video Configurator, and in Control you can observe the VA ellipsis around the tracked
objects.

Video Analytics includes the following trigger types:

Suspect Search - Qognify's Suspect Search helps locate and track a specific person when time is of the essence.
It reduces search time and enables the user to track a target individual's movements between locations and
access all relevant associated recordings. Qognify's Suspect Search creates a database of all the people who
have been caught on camera in real time. As a result, time is saved in prompting search results for near-real time
scenarios.
Intrusion Detection: An advanced detection trigger, able to differentiate between environmental changes,
such as sudden bright light or rain, and an intrusion into a specified area. Time and capacity thresholds for the
trigger types are configured in the Video Configurator application.

Video Analytics has the following status phases displayed in the video window:

Learning: The system learns the environment to detect the specific trigger type configured in the Video
Configurator application. This phase can take several minutes, as configured in the Video Configurator
application.
Analyzing: The system is enabled and is tracking objects. Triggered objects are viewed in the Video Analytics -
enabled window and in the Event Log. During the People Count action, counters are displayed on the upper part
of the OSD.
Disabled: The system is user-disabled.
Not Effective: Analysis is interrupted when an abrupt and dramatic change in the scene is detected or a sudden
problematic environmental change occurs (for example, someone blocks the camera view or shuts off the lights).
Occupancy: x%: For overcrowding, the system displays the percentage (x) of the specified area that is occupied.

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TIP: A video window stays in Not Effective status for up to three minutes. If the problem is resolved
within this time period, then the system returns to Analyzing status. If the problem is not resolved within
this time period, the system relearns the environment and the Learning status is displayed.

18.2 Operating Video Analysis

Video Analysis is configured and enabled in the Video Configurator application. In Control you only monitor VA channels.
In the User Settings you define the OSD1- what data to display on the screen: VA type, status, all objects or only
suspicious objects, and more.

The channel name appears on the slot header and on the Player timeline from the right. The playing time appears on the
slot as well as on the Player timeline.

You can play back the video clip, beginning at least five seconds before the trigger, and continue until the moment you
activated this option. The playback window replaces the current window.

1On-screen display

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To play from a specific time:

While playing a channel, on the Player Panel click Play from time and define the necessary time range.

The playback window replaces the current window. The video clip starts from the selected time and continues until the
moment you activated this option or until you clear the slot.

To play an object from creation time:

In the slot with the VA channel, click a suspicious object and select Play object from creation from the menu. The
selected object is played.

To add all objects to background:

Add All to Background is helpful in scenes where little or no object movement is expected during long time periods, such
as in parking lots. All objects can be periodically added to the background to allow for new object identification and
tracking.

In the slotheader menu select Add All To Background. The system now considers all suspicious objects as part of the
background and no longer tracks them.

To reset background and to restart the VA algorithm:

If now you want to display the VA ellipses again, reset the background in order to run the VA algorithm again.

While viewing a VA channel, in the slot drop-down menu, select Reset Background. When the algorithm completes
analyzing the scene, the ellipses appear.

TIP: Reset Background restarts the Video Analytics process. You can use Reset Background when the
scene is completely empty and you want the system to learn the background again.

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CHAPTER 19 Investigation Tools

19.1 Using Suspect Search 228

19.1.1 Suspect Search Workflow 229

19.1.2 Accessing Suspect Search 229

19.1.3 Searching for Suspects 231

19.1.4 Querying Videos 232

19.1.5 Using the Search Tools 234

19.1.6 Working with Suspect Trays 242

19.1.7 Working with Maps in Suspect Search 245

19.2 Exporting Video Clips 248

19.3 Querying Offline Security Events 257

19.4 Viewing Access Control System (ACS) History 262

The Control application provides you with various investigation tools:

Investigation Tool More info

Edge device Video Motion Detection (VMD) Real-Time Video Analysis on page 223

Video Analytics (VA) Real-Time Video Analysis on page 223

Suspect Search1 Using Suspect Search on the next page

Video and audio clips export Exporting Video Clips on page 248

Offline security events query Querying Offline Security Events on page 257

Access Control Systems query Viewing Access Control System (ACS) History on page 262

1Not supported in the standalone executable Control application.

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19.1 Using Suspect Search

Suspect Search provides situational awareness with location-based map results. Instead of watching hours of video,
operators search for suspects from the search query results and can easily add and organize them in an album of
images, called a "Suspect Tray". The tray is presorted, with the top-ranked matches presented first.

The key benefits of the Suspect Search solution include:

Accelerate suspect apprehension: Reduce search times to minutes instead of hours, enabling speedy
apprehension if suspects are still on-premise.
Expedite forensic searches: Suspect Search can be very valuable for post-event analysis of an incident. You can
quickly extract important information from video recordings by reconstructing suspects’ paths to gain a better
understanding of what happened.
Improve your response: Dramatically improve the actions and results of first responders’ in critical situations,
such as searching for a lost child or an active shooter.
Prevent criminal activity: Quickly detect the location of a suspicious person and track their movements to
prevent potential criminal activity.
Reduce shutdown time: Restore normal operations faster by expediting search processes during breaches of
sensitive areas, saving the cost of potential shutdowns.

Only authorized users can access the Suspect Search application. The privileges are given by a system administrator via
the Administrator application. For more information, refer to the VisionHub Administrator User Guide.

Up to ten users can use the Suspect Search application concurrently. For information about how to configure the system
to support more than three concurrent users, refer to the Suspect Search Installation Guide.

All search and query user operations are audited and registered in the VisionHub Administrator application. For more
information about auditing Suspect Search, refer to the VisionHub Administrator User Guide.

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Suspect Search is not supported if you login via the Control standalone executable application.

19.1.1 Suspect Search Workflow

These are the basic workflow steps for using Suspect Search:

1. Obtain a description of the suspect from eyewitnesses or a person who can describe the suspect to you. This
description of the suspect can be either verbal or a digital image.
2. If you do not have a digital image of the suspect but can, with the help of an eye witness, create a composite
(avatar) of the suspect, continue to Step 10.
3. Establish the areas in which the suspected is believed to have been as well as an approximate time when the
suspect was in that area.
4. If you have a digital image of the suspect, continue to Step 9.
5. In the presence of the eye witness or having received a description of the suspect, build a query and search for
the suspect using a channel in which the suspect is thought to have been seen, and over the time period given to
you.
6. The Query area displays results according to the query criteria. Review the results and proceed as follows:
7. If you can positively identify the suspect, add the image to a Suspect Tray created for this search. When you add
the image to the Suspect Tray, any related video is also placed in the Suspect Tray.
8. If you cannot positively identify the suspect and want to conduct a further search, add the image to the Search by
image area, where you will be able to conduct another search over multiple channels.
9. If you are given a digital image of the suspect, upload it to the Search Tools area, and continue withStep 11.
10. Create a composite (avatar) of the suspect based on the descriptions provided by the eye witness.
11. Select the channels in which you want to search as well as the time period, and start the search. The results are
displayed in the Results area.
12. Review the results and if you can positively identify the suspect, move the image and related video to the
Suspect Tray.
13. Repeat any of the above steps as many times as necessary until you can positively identify the suspect.
14. Use the map feature to view the suspect’s movements through the various channels.
15. Once you are satisfied that you have all the images and videos in the Suspect Tray, export the Suspect Tray
images into video clips and distribute them to the relevant parties.

19.1.2 Accessing Suspect Search

Suspect Search is an optional add-on application that lets you search and analyze video streams to identify suspects.

If your installation includes Suspect Search, then authorized Control users can open the Suspect Search application in
two ways, as described below.

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If you know that your suspect appears in a specific video clip, the quickest method is to open Suspect Search from that
clip.

To open Suspect Search from a VisionHub clip:

1. Rewind the video clip until the suspect appears.

2. In the slot toolbar, click the Suspect Search icon . The Suspect Search main window opens.

To open Suspect Search from the VisionHub Control Navigation toolbar:

Click Search at the top of the screen, and then select Suspect Search. The Suspect Search main window opens.

NOTE: When you open Suspect Search from the Search button, it opens in a child window. A maximum
of three child windows are allowed in the system.

The Suspect Search main screen includes the following panels:

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Panel Description

Query Query an MPC1 server for archived suspects and retrieve all human images, known as signatures,
from a specific channel during a specific time period. The results of the search appear in the Query
area below the query criteria.

Suspect Tray Organize and store the images of a suspect.

Suspect Search Search for a suspect's reference image across the MPC servers and compare the references to all
objects in multiple channels during a specified time period. The selected objects are displayed in the
Results area.

Search Tools Search by an uploaded image, a composite built from a description provided by an eyewitness, or by
a signature obtained from a query.

Results View results of a search.

Map View the direction of movement of the suspect through the channels.

To exit the Suspect Search application:

1. Close the Suspect Search panel.
2. Close the Control application.

NOTE: If you close the Control application without first closing the Suspect Search panel, you may have
problems logging into the application next time.

19.1.3 Searching for Suspects

During real time operation, each channel configured for the Suspect Search application processes the incoming stream.
During that process, the application extracts the images, transforms each image to a proprietary signature and saves it
in the database. For example, the images below would be indexed by the time stamp and their unique identifiers.

You select the channels and a specific time interval for querying and searching suspects.

When a reference object is selected, it is compared to all human signatures (candidate objects) retrieved from cameras
and time frames in a hierarchical manner (knowing the possible routes and camera topology). Those with the highest
matching score are presented to the operator, who returns feedback (match/no match) to the application.

There are three methods that can be used to search for suspects:

1Metadata Processing Center

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Query (search) videos by date and time from selected channels

Import a digital image and then search videos by date and time from selected channels.
Create a composite of the suspect and then search videos by date and time from selected channels.

19.1.4 Querying Videos

You can start searching for a suspect by either building a query (as described in this section), or by using the Search tool
(refer to Using the Search Tools on page 234).

Querying videos enables you to search a selected channel over selected time period in order to see if you can identify
the suspect according to the description given to you. After you have established your query criteria, you run the query.
The results appear in the Query area. You then scan the results and if you can positively identify the suspect, you add
the selected image and accompanying video clip to the Suspect Tray. If you cannot positively identify the suspect and
want to conduct a further search, you add the image to the Search Tools area. Refer to Uploading a Suspect’s Image on
page 235.

NOTE: You can only run a query on one channel at a time. If you want to query a specific suspect from
multiple channels at the same time, use the search option (refer to Using the Search Tools on page 234).
A query operation retrieves all images from the specified channel during the predefined time period and
displays them in chronological order. However, a search operation retrieves images that are most like the
reference image and displays them in a "best match" order.

To query images:
1. In the Query area, click in the Date/ Time box to select the date and time range. The Time/ Date menu
appears.

You can use the increment /decrement time buttons to increase or decreases time by a predefined range
(according to the selected option in the Dates and Times field).

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2. Select one of the following options to search for the suspect in the selected channels over the time range:

Last 5/10/20/30 minutes

Last hour
Today: from 12:00:01 am today up to the current time.
Yesterday: from 12:00:01 am yesterday up to 12:00:00 am yesterday.

Custom Range: A Custom Range Date Picker appears, where you can define a specific time period in which
to search. The range can be up to three days.

a. On the left calendar, select the From date and then using the drop-down arrows below the
calendar, select the From time.
b. On the right calendar, select the To date and then using the drop-down arrows below the calendar,
select the To time.
3. Click Apply. The selected date appears in the Date/Time box.

4. Click in the Channel box to select the required channel to query. The Select Channels menu appears.

NOTE: You can only select one channel in which to search.

5. In the selection box on the right, select if you want to list the channels by tree or list .

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6. In the Search box, select the required channel or click a channel name to select it. When the channel is selected,
the window automatically closes.

7. Click Query suspects repository . The Query results appear.

8. Review the results for the suspect. If more than one page of results is available, use the right and left arrows in
the page number indicator to navigate between the result pages. For each image in the results, you can:

Click to add the suspect’s image to the search in the Search by Suspect area.

Click to play the video from which the suspect’s image was taken.

Click to add the suspect’s image to the selected Suspect Tray.

9. Review the results and:

If you can positively identify the suspect and want to add it to a Suspect Tray, click the Add suspect to
selected tray button. If no Suspect Tray is selected or there are no Suspect Trays created, a
message appears, asking you to create or select a Suspect Tray. After you select a Suspect Tray, the
suspect signature is added to it. For more information about Suspect Trays, refer to Working with Suspect
Trays on page 242.
If you cannot positively identify the suspect and want to conduct a further search, click the Add to
search for this image button. The image is added to the Search Tools area. Refer to Running a
Search on page 237.
10. Click Clear to clear the results of the query.

19.1.5 Using the Search Tools

In the Search Tools area, you can create a reference image for the search in three ways:

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Image selected from a query - see Querying Videos on page 232

Image of the suspect that is uploaded to the system - see Uploading a Suspect’s Image below.
Composite (avatar) that you can create, based on a description of the suspect - see Creating a Composite on the
next page.

Once you have added a suspect’s image to the Search area, you can run the search. See Running a Search on page 237.

Uploading a Suspect’s Image

You can upload a suspect’s digital image from a digital source.

To upload a suspect’s image:

1. In the Search Tools area, click Upload Image. The Upload Suspect Image screen appears.

2. Click Upload new image. The Choose file to upload dialog box appears.
3. Select the required image file and click Open. The image is added to the Upload Suspect Image page.
4. Use the toolbar buttons to rotate the image left or right or to clear the image. When you move the mouse cursor
over the image box, the date and time that the picture was taken is shown.
5. Mark the suspect with a rectangle inside the image. The aspect ratio is fixed at 9:16.

6. Click OK. The suspect’s image (as defined by the rectangle) appears in the Search Tools area.

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7. Add additional images, if required, and then continue to search for the suspect (refer to Running a Search on the
facing page).

NOTE: You cannot have more than three images in the Search area.

Creating a Composite
You can create a composite (avatar) based on the description of the suspect from an eyewitness. Composites enable
you to create an image of the suspect with as many of the characteristics as you can gather from the eyewitness as
possible.

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To create a composite:
1. In the Search area, select Create Composite. The Create Composite window appears.

2. On the right of the window, select the suspect’s Gender and if you want the composite to show the Front or
Back of the suspect.
3. Select the suspect’s skin color.
4. For each one of the characteristics listed on the left of the window (clothes, accessories, etc.) select the required
options to build a composite that resembles the description of the suspect. Click Clear to clear your selections.
Refer to the table for details of the options available for each characteristic.

5. Click Create when the composite meets the description of the suspect. The composite appears in the Search
area.

Running a Search
You can run a search for a suspect based on any of the following:

A signature selected from a video query.

An image uploaded to the Search area.
A composite that you have created.

The Search area can contain up to three images of any type for each search operation. This means that your search
could contain a signature image from a query, an uploaded image, and a composite.

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The purpose of a search, as opposed to a query, is that the search is used to locate a specific suspect from multiple
channels, whereas a query is used to locate all suspect images from a user-defined channel.

A query operation retrieves all images from the specified channel during the predefined time period and displays them in
chronological order.

A search operation retrieves images that are most similar to the selected reference image and displays them in a "best
match" order.

To run a search:
1. Make sure you have at least one image in the Search area. For details on how to add images to the Search area,
see:

Querying Videos (see Querying Videos on page 232

Uploading a Suspect’s Image (see Uploading a Suspect’s Image on page 235)
Creating a Composite (see Creating a Composite on page 236)

2. In the Suspect Search area, click in the Date/ Time box to select the date and time range. The Date/Time
Selection menu appears.

You can use the increment /decrement time buttons to increase or decreases time by a predefined range
(according to the selected option in the Dates and Times field).

3. Select one of the following options to search for the suspect in the selected channels over the time range:

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Last 5/10/20/30 minutes

Last hour
Today: from 12:00:01 am today up to the current time.
Yesterday: from 12:00:01 am yesterday up to 12:00:00 am yesterday.

Custom Range: A Custom Range Date Picker appears, where you can define a specific time period in
which to search. The range can be up to three days.

a. On the left calendar, select the From date and then using the drop-down arrows below the calendar,
select the From time.
b. On the right calendar, select the To date and then using the drop-down arrows below the calendar,
select the To time.
4. Click Apply. The selected date appears in the Date/Time box.

5. Click Select Channels to select the channels in which to search. The Channel Selection window appears.

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6. In the selection box on the right, select if you want to list the channels by tree or list .
7. Select the required channels from the list. You can select multiple channels and/or up to three reference images
for the search. Bear in mind that the more channels and images you select, the longer the search may take.

As you select a channel, it appears in the Selected Items area. If you do not see the channel in the list of channels,
use the Search box to search for the required channel.

NOTE: If you are using reference images added from a query, you can click Find nearest
channels to list the cameras showing their distance from the suspect.

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8. Click OK to confirm your selection.

9. In the Search Tools section, click Search. The application searches for the signatures of suspects that match the
images in the Search area and the results appear in the Results area.

10. Review the results. If you find an image of the suspect you are searching for you, you can click:

Add to search by this image : Adds the suspect’s image to the search in the Search Tools area so
that you can do another search on this image.

Add suspect to selected tray : Adds the suspect’s image to the selected Suspect Tray.

NOTE: If there are no Suspect Trays or if you have none selected, you are asked to create
a Suspect Tray. See To create a Suspect Tray: on the next page.

Query by this suspect : Runs a query using this image.

11. (Optional) Click Open in new tab to open the results for the channel and reference image in a new tab.
12. Click Delete to delete the results for the channel or click Clear results to clear the results for all the channels.

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19.1.6 Working with Suspect Trays

Suspect Trays are the repositories for the results of a search. After you have conducted a search, and you have
confirmed that you have the required signature images of the suspect, you move the signature to a Suspect Tray. If
there are no Suspect Trays created, you are asked to create one. A Suspect Tray can contain up to 100 images (default)
and you cannot have more than 5 (default) Suspect Trays open at the same time.

You can track the movements of suspects in a Suspect Tray on a map. For more information, refer to Working with
Suspect Trays above.

You can create up to 100 Suspect Trays. You cannot have more than five Suspect Trays open at a time. Each Suspect
Tray can contain up to 100 images.

To create a Suspect Tray:

1. In the Suspect Tray area, click New Suspect Tray. The New Suspect Tray window opens.

2. Enter a name and description for the Suspect Tray.

3. Click Create. The Suspect Tray is opened in the Suspect Tray area.

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To view a Suspect Tray:

1. In the Suspect Tray area, click Select Suspect Tray. The Suspect Tray Selection window opens.

2. You can select a maximum of five Suspect Trays from the Suspect Tray List. Deselect the Suspect Trays you do
not want to view or click Clear Selected Trays to clear all the selected Suspect Trays from the list so that
none will be available for viewing.
3. Click Apply. The selected Suspect Trays open for viewing.
4. To view a specific Suspect Tray, click the tab of the Suspect Tray you want to view.

Click the X in the Suspect Tray tab to close that Suspect Tray for viewing.

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To edit Suspect Tray properties:

1. In the Suspect Tray area, select the tab of the Suspect Tray whose properties you want to edit. If the required
Suspect Tray is not open for viewing, follow the procedure in To view a Suspect Tray: on the previous page.

2. Click Edit Suspect Tray properties . The Edit Suspect Tray window opens.

3. Modify the properties as required and click Save. The edited Suspect Tray properties are saved.

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To delete a Suspect Tray:

1. In the Suspect Tray area, open the Suspect Tray that you want to delete.

2. In the Suspect Tray toolbar select Delete Suspect Tray . A confirmation message appears.
3. Click Delete to confirm the deletion of the selected Suspect Tray and all its suspects. All images in that Suspect
Tray are also deleted.

19.1.7 Working with Maps in Suspect Search

After a suspect is identified and their image placed in a Suspect Tray, you can track the movements of the suspect on
map. Maps are configured in the Administrator application. For information about configuring maps, refer to the
Administrator User Guide.

The map helps keep track of a target’s route and whereabouts according to the Suspect Search results. If GIS
information exists, operators can see a geographic representation of the suspect’s movements on a map. The route is
formed using the time-stamp of each detection.

Once you know the route of the suspect, you can expand the search boundaries, continuing the search on more cameras
and using different time intervals. You can also narrow down the search to track the target in a series of specific
cameras and at a specific time, to increase accuracy. For example, if the target was detected in camera A at 10:00 and
in camera C at 10:10, he will most likely be in camera B between 10:00 and 10:10.

Maps can be either geo-maps or non-geo maps. A geo map is usually one that contains GIS information, while a non-geo
map is usually an image of an area, such as the floor plan of an organization’s premises. Once a map is displayed, you can
select the amount of information you want displayed about the suspect’s movements on the map. For example, you can
show directional arrows indicating the movement of the suspect. You can determine the amount of information shown
using the map control panel.

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To open the Map area and display a map:

1. Click the Open Map button on the right of the Suspect Search area. The Map area opens.

2. Click in the Map text box to display a list of available maps and click a map to select it. The map is displayed.

The following is an example of the Map area showing the movement of the suspects through the various
channels. The colors on the suspect icons in the map represent the different Suspect Trays that contain the
signatures of those suspects.

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3. To show different layers on a map, select or clear the check boxes on the left side of the map.

NOTE: Only open trays (albums) appear in the check list and can be shown on the map.

To select a suspect from a map:

1. Click the suspect icon on the map.
2. (Optional) Click the buttons under the suspect image to perform one of the available operations for this suspect:

Add to search by this image : Adds the suspect’s image to the search in the Search Tools area.

Play video : Plays the video from which the suspect’s image was taken.

Add suspect to selected tray : Adds the suspect’s image to the select Suspect Tray.

Query by this suspect : Runs a query using this image. Time range for this query includes pre (5 sec)
and post (10 sec) image time.

Date and Time : Selecting the date and time period for the query.

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19.2 Exporting Video Clips

You can export video and audio clips for post-event analysis and briefing. Export enables you to play back the exported
clips on any machine or to use them as evidence in court. Clips can be saved to NVF, AVI, and MKV (video formats) and
to NAF and WAV (audio formats) in any location of your choice.

Each channel is exported to a separate clip. While configuring the export parameters, users can set a separate time
range (this is specified in local or sensor time, depending on your settings), as well as the file location for each channel
and the file path for the entire export job. Users can see the cumulative file size of all exported clips along with the free
space available.

During export, the system performs video authentication. Video surveillance and security systems must ensure the
security of the video output they produce; as a base criterion, it must be viable for use as evidence in or out of court. For
this purpose, Qognify implements an authentication mechanism that guarantees that the video has not been tampered
with so that it can be played back or exported exactly as received from the edge device. The authenticity code is

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generated in the recorder, allowing authentication for IP streams received from third-party edge devices, in addition to
NVE and NVD. The protocol used for authentication is SHA-1, which is an industry standard authentication protocol.

To initiate a clip export:

Exporting clips is available from several places in the Control application:

From the Export button on the Player Panel, two options are available:

Export: Opens the Export wizard populated with the channels previously added using the Slot-Action menu
option Add to Export.
Export Current Page: Opens the Export wizard and automatically loads the Export window with all the
channels/tours currently playing in the video layout.

Regardless of which option you choose, you can drag additional channels into the Export window, as well as
change the export configuration settings.

NOTE: When exporting from a child window, the Export window opens on the main page.

From the group icon menu in the Channels tree (Export option): Opens the Export window, where you can drag
channels to export, and where you can modify the export configuration.

While playing a channel or tour of entities, from theslot toolbar click Add To Export . A notification that the
clip was successfully added to Export pops up in the upper right corner of the window. You can now open the
Export wizard, as described below.
To export a time range defined by timeline Brackets, click inside the orange brackets and select Export Clip.
This immediately opens the Export window with the selected clip added. The Export window is described below.
Refer to The Graphical Timeline on page 63.
To export the video associated with an event, click on the event bar in the Player timeline, set the orange bracket
to the event period by clicking Set clip, and then to export the selected time range, click inside the orange
bracket and select Export Clip. This immediately opens the Export window with the selected clip added. The
Export window is described below. Refer to The Graphical Timeline on page 63.

All clips that have been added to export from different places in the application are kept in the Export wizard until you
export the file, as described below.

To open the Export wizard:

From the Player timeline, click Export and select one of the following:

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Export Current Page – this adds all the current channels in the selected content layout to the Export window.
The wizard opens already populated with the current page as well as any previously added using the Slot-Action
menu option Add to Export. You can remove channels from the list.
Export – the wizard opens populated with the channels previously added using the Slot-Action menu option Add
to Export. You can drag additional channels from the Channels tab into the Export window or remove channels.
This option is not displayed on a child window.

NOTE: The Export button is disabled if you try to export video playback from a time that is outside the
playback time restriction set for your user profile in the Administrator application.

NOTE: When you are exporting video from a child window, only Export Current Page is available and the
Export wizard displays only in the main window.
In addition, custom restrictions may be imposed on a video for a specific time interval. Refer to Managing
Video Restrictions on page 134.

The Export window displays a list of channels including the Channel Name, Type (video, audio or mixed), From Time
(and date), To Time (and date), and export Size.

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To configure the export and export the clip:

1. In the File Prefix field, type the file name for the export. (The camera name and time range are automatically
added to the file name.)
2. If necessary, edit the time range for each channel. Unless you exported a specific time range, the default
exported clip is the current time (when you exported) with the preceding 3 minutes (this period can be
configured).
3. To edit the start and end time for a separate clip, click inside the From Time and To Time fields on the selected
line. A menu opens with time ranges.
4. In the menu, do one of the following:

Select one of the range options (these are in local time)

Click Custom Range and select a From and To date to create a custom range (these are either in local
time or sensor time depending on the settings).

5. Click Apply.

TIP: If you attempt to select a From value that is later than the To value, then the field box is
outlined in red and a warning prompt displays if you click OK. If you set a From or To value other
than the default options, the Clip Length button will display "Custom".

6. (Optional) Add more channels by dragging the channels into the Export window. If a clip has no recording it
appears in red.
7. To change the order of clips, simply drag the channel and into the appropriate position.

8. To remove the channel from the export list, select the channel and click Remove. The operation cannot be
undone.

To clear the whole list, click Remove All.

9. Check the export file size versus the available space.

10. From the Video Format menu, select the required format. The format you select determines the options
currently displayed in the Export Settings section of the window.
11. From the Audio Format menu, select the required format.
12. If you have authorization, you can change the export path for the video. Otherwise, the path will be the default
path set in the Administrator (Tools>Site Configuration). If authorized, you can do one of the following:

Click Browse and select a location.

Manually type in the path.

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Click Reset to restore the default location. If you have User Settings authorization, the path is reset to
the default in Settings > Investigation experience, otherwise the path is reset to the default specified
in the Administrator application.

TIP: The location path can be local, a network location, or removable storage. Control will
remember the path you enter and display it the next time you export a video.
However, when VisionHub is upgraded, the location will revert to the default value (defined in
Administrator > Tools > Site Configuration).

13. For NVF clips, use the following available options:

Password: Select the check box to use a password, then enter the password for the file and confirm it. In
case of mismatch, a notification pops up.
Create Playlist: Select if you want to create a playlist.
Add Player to Export: This option is required for playing back NVF/NAF files on any machine that does
not have Client Suite installed. If you select this option, upon clicking Export, a message pops up in the
browser asking you if you want to run or save the file.

14. (Optional) For MKV or AVI clips, click Set OSD (Onscreen Display), select the font size and color, as well as the
general (including data and time options), video analytics and masking information to store with the recording.
You can click Show All or Clear All to select or clear all the fields. Click x to close the Set OSD dialog box.

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NOTE: For MKV and AVI clips, the export file will only include the local date and time, and/or
sensor data and time, and/or the GMT offset as selected at the time of export. You should
therefore include all the information you require when you export the clip, as it is not something
that you can add later to these formats.
For NVF exports you can modify the OSD settings when playing back the export and view
additional date and time information.

NOTE: Changes made in the Set OSD dialog box are applied as user-setting changes, as well as for
subsequent exported videos. Changes apply to Settings > Investigation experience.

15. (Optional) For AVI clips, select the Compression and the Quality (by clicking on the bar with the lowest quality
on the left and the highest quality on the right).
16. (Optional) Select Open Target Folder When Complete.

17. Click Export. The export begins.

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A progress bar shows the completed percentage of the export task. If you close the Export window, the export
continues and its progress is indicated by a red line at the top of the Player window. To interrupt exporting the
video clips, click Abort.

Exported Files Settings

The video clips are exported with the specified OSD time and date options.

Video clips in AVI, and MKV video formats only include the date and time options that are selected at the time of
export.

For clips exported in NVF format, you can change the OSD settings in the Standalone Player to display:

Local date and time

Channel date and time
The GMT offset
A "stamp" with the word "Authenticated" to further indicate that there was no video tampering

To change the OSD of NVF files:

a. Open the Standalone Player application.

b. Open the OSD Settings.

c. Change the General and Advanced settings as needed.

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The following is an example of exported clip after setting the OSD:

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19.3 Querying Offline Security Events

Events are triggered by sensors. An event notifies that something happened to a sensor.

Querying events enables advanced investigation of past and closed events. You can locate and play back video and
audio events using a search by date/time and by event status. You can run one query at time for channels or sensors. It
is not possible to query for maps or tours. You can run a query for Signal Loss, VMD1, Tampering, Intrusion, Alarm, and
other types of events. Any user can run a query, without additional permissions.

In the Events List area, if you select a channel, the event begins playing. If you select a sensor, an associated map or
channel will display.

You can search for events on channels or sensors (in one or more groups) only if they are in the same time zone.

To run events query:

1. Click the Search button at the top of the main application toolbar and select Events. The Search Criteria
Events pane opens.

1Video Motion Detection

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2. In the Content List click Sensors. The tree in the left pane is displayed with check boxes for selection. The Maps
and Tours tabs are disabled. Only channels and sensors can be selected.
3. Do one of the following:

To select groups of channels, click the Channels tab and mark the check boxes next to the group name.
Select only groups and channels in the same time zone.
To select single channels, click on the group to expand it and then mark the check box(es) next to the
channel name.

4. To select sensors or a group of sensors, click the Sensors tab and mark the check box(es) next to sensor names.

Select a single sensor, several sensors, or a group of sensors. select only sensors in the same time zone.
To remove a sensor/channel/group from the query criteria, click X in the Sensors field.
To clear the sensors selection, click Clear All.
5. Select the Event type(s) to include in the search:

a. Click in the Event Type field and select a type. By default, if not manually filtered, All Types are included.
b. To include more than one sensor type, click inside the field again and select another type. Repeat this action
again to select as many sensor types as necessary.
c. To remove an event type, click the X, or click Clear All. The clearing option is available only after event
types have been filtered.
6. Select one of the following options to search for the events in the selected channels over the time range:

Last 10 minutes
Last hour
Last Day: from 12:00:01 am today up to the current time.

Custom: A Custom Range Date Picker appears, where you can define a specific time period in which to
search.

a. On the left calendar, select the From date and then using the drop-down arrows below the calendar,
select the From time.

(Optional) To toggle the day and night hours, click AM/PM and modify by using the keyboard up
and down arrows.

b. On the right calendar, select the To date and then using the drop-down arrows below the calendar,
select the To time.
c. Click Apply to save the setup or Cancel to exit.

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7. Click Filter to run a query. To cancel click Cancel during the progress. Once finished, the Cancel button is
disabled.

The results are displayed in the Event List pane, in the time descending order, from the newest to the oldest. The
first event in the Event List starts playing automatically. When moving between the events (rows), the video
pane changes accordingly (the selected event starts playing). In other words, the content on video slots
automatically changes according to the event selection.

For bookmark results - Since bookmarks have only Start time, the playback displays without end time; The
column displays the same start and end time. The Description column presents the bookmark name.

All operations from the slot drop-down menu are operational. You can perform any operation on
channel/sensor/map according to the available menu.

8. The query criteria are kept as long as the application or browser is open. Once closed, define the query criteria
again according to your needs next time you open the application.
9. Depending on your configuration, you can view the local date and time, and/or the sensor date and time, and/or
the GMT offset in each of the events. For more information, see To define Viewing Experience settings: on
page 269. The selected dates and times (and GMT offset) appear in the channels. If selected, Sensor Time
appears under the timeline next to the controls, with the GMT offset of the selected channel. The Event List also
includes a GMT Offset column.

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To set the results display:

(Optional) Set the results display using the following options:

Sort: Click the column header to sort the column in ascending or descending order.
Change columns order: Drag a column heading horizontally to another position to rearrange the order of the
columns.

Group: Drag a column header to the white field above the columns to group by that column.
All events are listed by the selected group along with the number of events per group. You can group by several
parameters. The results appear as a tree. The columns format and groups are saved after exiting the application.

To ungroup, click the X next to the group name on the header.

To expand the group and to display all events for that group, click the triangle next to the group name. Click
the triangle again to close the group.
To cancel grouping and to return to the default list, click Reset View.

To search for a specific event in the Event List:

1. In the Event List, on the right side of the header click the drop-down icon .
2. Begin typing the characters and/or numbers to search by. The text can be anywhere in the entity name. The log
scrolls immediately while you type to display entities matching your search characters. Clear the search bar to
return to the full list.

IMPORTANT: Up to 1000 rows can be placed on one page, and there is no limit to the number of
pages in the query. When you search through the results of the events query, remember that the
search applies only for the current page. So, if you cannot find something you are looking for, go to
the next page in the results pane and search there. Repeat this action until you search in all pages
and find the necessary event.

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To play an event:
1. Select the event by moving between the rows using the <up> and <down> arrows on the keyboard.

If it is a sensor, an associated map will be displayed on the left slot. If there is a video channel associated
to this sensor, it will play on the right slot.
If it is a camera, the video will be played on the right slot. If this channel is associated to a map, its location
on the map will be shown on the left slot.

The orange brackets on the Player Panel timeline present the time of the currently playing event. Click Live on
the Player Panel to continue viewing live video from the same channel.

To export the query results:

1. To export the event list, click Export at the bottom of the Results pane.

To cancel exporting, click Cancel.

2. To save the list to the default location with the default name, click Save in the notification at the bottom of the
window.

To rename the file and save it to a different location, click Save as.

3. To open the exported file, do one of the following:

After saving the file, click Open.

To open the folder with the exported file, click Open folder and then select the file.
To select the editor for the file, click Open With and select the tool from the available list (Excel).

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To open a default downloads folder, click View downloads.

The exported file includes a column showing the GMT offset when the sensor mode is selected.

19.4 Viewing Access Control System (ACS) History

Querying ACS1 events enables advanced investigation of events that occurred in the past. Only sensors that are ACS
are available in this view. Any user can run a query without additional permissions.

In the results list, the employee card with the ID is displayed, and the event plays (the event is the time when the card
was swiped).

To run the query:

1. Click the Search button at the top of the main application toolbar and select Access Control. The Search
Criteria Access Control pane opens.

2. Click Select Sensors. The tree in the left pane is displayed with check boxes for sensor selection. Only ACS
sensors can be selected.

3. To select sensors or groups of sensors, select the Sensors tab and select the check box(es) next to sensor
names.

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Select a single sensor, several sensors, or a group of sensors (in the same time-zone). The expiration date
is displayed according to the local sensor time. You can search for events only for sensors with the same
time zone.
To remove a sensor from the query criteria, click X in the Sensors field.
To clear the sensors selection, click Clear All.
4. Click Filter.
5. Select the External User Name.
6. Select the Badge ID.
7. Select the Event Action (what happened to the door).
8. Select the Event Result (Denied, Granted, or Other (all, but not Granted or Denied)).
9. Define the search time:

Last 10 minutes, Last Hour, Last Day

Custom: A Custom Range Date Picker appears, where you can define a specific time period in which to
search.

a. On the left calendar, select the From date and then using the drop-down arrows below the calendar,
select the From time.

(Optional) To toggle the day and night hours, click AM/PM and modify by using the keyboard up
and down arrows.

b. On the right calendar, select the To date and then using the drop-down arrows below the calendar,
select the To time.
c. Click Apply to save the setup or Cancel to exit.

10. Click Filter to run a query. To cancel click Cancel during the progress. Once finished, the Cancel button is
disabled.

The results are displayed in the Event List pane. The events are displayed in the time descending order, from the
newest to the oldest. The first event in the Event List starts playing automatically. When moving between the
events (rows), the video pane changes accordingly (the selected ACS event starts playing). All operations from
the slot drop-down menu are operational. You can perform any action on the ACS sensor according to the ACS
standard menu.

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11. The query criteria are kept as long as the application or browser is open. Once closed, define the query criteria
again according to your needs next time you open the application.

To set the results display:

(Optional) Set the results display using the following options:

Sort: Click the column header to sort the column in ascending or descending order.
Change columns order: Drag a column heading horizontally to another position to rearrange the order of the
columns.

Group: Drag a column header to the white field above the columns to group by that column.
All events are listed by the selected group along with the number of events per group. You can group by several
parameters. The results appear as a tree. The columns format and groups are saved after exiting the application.

To ungroup, click the X next to the group name on the header.

To expand the group and to display all events for that group, click the triangle next to the group name. Click
the triangle again to close the group.
To cancel grouping and return to the default list, click Reset View.
View user access history: In the User Information pane, click User Access History. The User name is
loaded into the External User Name field. Set the necessary criteria and then click Filter to view ACS related
activity of this user.
Display a map showing the sensor location: Click a map symbol in the Event list. The map appears in a
floating window.

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To search for a specific event in the Event List:

1. In the Event List, on the right side of the header click the drop-down icon .

2. Begin typing the characters and/or numbers to search by. The text can be anywhere in the entity name. The log
scrolls immediately while you type to display entities matching your search characters. Clear the search bar to
return to the full list.

IMPORTANT: Up to 1000 rows can be placed on one page, and there is no limit to the number of
pages in the query. When you search through the results of the events query, remember that the
search applies only for the current page. So, if you cannot find something you are looking for, go to
the next page in the results pane and search there. Repeat this action until you search in all pages
and find the necessary event.

To play an event:
Select the event by moving between the rows using the <up> and <down> arrows on the keyboard. The event session is
played on the right slot and the employee card is displayed on the left one.

The orange brackets on the Player Panel timeline present the time of the currently playing event. Play appears on the
OSD. Once the event playback finishes, video stops. Stop appears on the OSD. It is possible to click Live on the Player
Panel to continue viewing live video from the same channel. All operations on the Player Panel are available in their
standard way.

To export the query results:

1. To export the event list, click Export at the bottom of the Results pane.

To cancel exporting, click Cancel.

2. To save the list to the default location with the default name, click Save in the notification at the bottom of the
window.

To rename the file and save it to a different location, click Save as.

3. To open the exported file, do one of the following:

After saving the file, click Open.

To open the folder with the exported file, click Open folder and then select the file.
To select the editor for the file, click Open With and select the tool from the available list (Excel).
To open a default downloads folder, click View downloads.

The exported file includes a column showing the GMT offset when the sensor mode is selected.

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CHAPTER 20 Control Application Settings

CHAPTER 20 Control Application Settings

You can define your preferences on how the application main window will open, the way toolbar buttons or tree panes
will appear, and more.

Most settings are defined per user. That is, the settings you define on your computer have no effect on other users.
However, the following are defined per workstation:

CCTV1 Keyboard settings

Level of Service
Streaming
Sensors pane appearance

Administrators can define operator display settings permissions for each Settings tab so that operators cannot change
and display settings. For more information, refer to the VisionHub Administrator's User Guide. Only permitted tabs will
display to the operator in Control. If the operator has no permissions to change display settings, the Settings icon is
grayed out and no tabs are displayed. If the settings you want to change are disabled, contact your System
Administrator to change your permissions.

To access or exit the Settings window:

Click the Settings button and select User Settings. The settings window opens (General tab).
To exit settings at any time and return to the previous application screen click the Return to Previous button
in the Application toolbar. If you made changes to settings, they apply immediately on the current display.

To define General settings:

You can define the following preferences for the main application window and its panes.

1Closed-circuit television

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Setting Option Comment

Display Time Zone Local Time (default) - The time Event search only works for channels
displayed for the sensor is the user local in the same time zone.
time.
Sensor Time - The time displayed for
the sensor is the time where the sensor
resides.

Side Panel Side Panel sensor tree location -

left or right - The Sensors tree will
appear on the left or right side of the
main screen.
Show Channel Shortcut

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Setting Option Comment

Automatic Actions Select where the automatic actions of an Make sure that child window(s) is
incident window will open: open, otherwise all actions are
displayed in the main window (the
Map Actions -Where the incident Map setting is ignored). Refer to Adding
will display: Main window, Child window Multiple Windows for Viewing
1, 2 or 3 Content on page 49. If no child window
Other Actions - Where the other is open and the main window is busy
actions will display - Main window, Child with incident management, the
window 1, 2 or 3. automatic actions will not be displayed
at all.
Display Order - In which empty slot in
the layout the automatic action will start
displaying content - top left (default), top
right, bottom left, bottom right. The
automatic actions (for example: map,
live view, and playback) always populate
the first empty slot and will display next
to each other per their setting in the
General tab. This order setting is applied
to the main and children windows.

If there is no empty slot left, the

next action will override the initial
slot defined in the General tab.
If you enlarge one of the slots (e.g.
for event management), the next
empty slot will be used to display
data and will not override the
enlarged slot display.

Slot header behavior Show all headers

Auto-hide all headers - the channel
header appears only when you hover the
mouse over the slot.
Only show selected slot headers -
the channel header appears when the
slot is selected.

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Setting Option Comment

Video Toolbar Mark the operations you want easily accessible Other operations, even if they do not
from the toolbar. appear in the toolbar, are accessible
via the drop-down menu.

To define Viewing Experience settings:

You can define the following viewing experience preferences:

Setting Description Comments

Maintain Aspect Ratio Maintain the aspect ratio for playing

video when the slot is resized or the
layout has changed.

PTZ Settings Adjust the slider bar to set the If sensitivity is low, then a slight change in the
required sensitivity level Low- 1; PTZ Control does not result in PTZ movement. If
High -5. sensitivity is high, even a slight change in the PTZ
Control results in PTZ camera movement.

Level of Service Best Available

(bandwidth limit)
Bandwidth limit in Kbps

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Setting Description Comments

Streaming Override default These settings override the streaming protocol

monitoring stream (TCP, and configurations defined in the Video
UDP or Multicast) Configurator.
Disable live direct stream When selecting Multicast, the Recorder must
have the IP addresses configured for multicast in
Video Configurator. If no multicast address was
configured, the following error message is
displayed: "No multicast address available. Cannot
execute monitor operation".

Viewing OSD1 Color

Font size
General - Select/clear the
check boxes to set the
information displayed when
monitoring video.

Mask Video Enable/Disable Masking preventing others from viewing certain

parts of the video. Only authorized users can
mask/unmask video. This setting overrides the
predefined settings in Video Configurator. Refer
to Masked Video on page 88.

To configure Investigation Experience:

You can set your preferences for various investigation features:

1On Screen Display

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Setting Description Comments

Mute audio for mixed Disable audio when playing mixed

channel channels playbacks

Channel Duration in Define a duration for playing an entity

Tour in a tour: Enter a value in seconds.

Graphical Timeline Define the color preferences for

recordings, events, and bookmarks:
Click the color drop-down arrow and
choose the color. Click Choose to
confirm.

Default export path Change or reset the export path. Do Only authorized users can change this setting.
for video clips and one of the following: For other users, the path is the default set in the
snapshots Administrator Tools>Site Configuration. When
Click Browse and select a VisionHub is upgraded, the export path will
new export path, or manually revert to the default value.
enter the path in the field.
Click Reset to restore the
path to the default set in the
Administrator.

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Setting Description Comments

Export OSD for Define on screen display (OSD) for Date and Time on the screen displays in 24-
MKV AVI and the exported files: hour format. The time format can be changed to
snapshot 12-hour format. Contact your Qognify
Select the color and font size representative for more information. The default
Select/clear the option(s) you value is Local Time.
want to see/hide on the screen
of the exported file.

Video Masking Mask/unmask parts of the video

To configure Notifications:
Set your notification preferences regarding under which circumstances you are notified about incident(s) and task(s).

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Setting Description Comments

Incident Notifications Preferences for how incidents are If you mark/clear the category name,
notified: then all options in that category are
enabled/disabled.
1. Expand one of the categories
(for example Assigned to If you clear some options and mark
me). others, the parent category check box
changes to a black square. This indicates
2. Mark/clear the appropriate that not all options in that category are
check boxes to specify your enabled/disabled and invites you to
preferences. expand the category and to see the
status of each option.
The small speaker icon at the end of
each option enables you to toggle
ON/OFF the audio prompt for that
notification condition.
If you set the Pending incident, by
blinking alarm option, when a new
incident is opened, the operator is alerted
by a red blinking icon in the Notification
Tray. The blinking continues until the
operator clicks the Incident Notification
button.
To mute the notification sound and
disable blinking, clear the Pending
incident by blinking alarm check box.

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Setting Description Comments

Task Notifications Preferences for how tasks are If you mark/clear the category name,
notified: then all options in that category are
enabled/disabled.
1. Expand one of the categories
(for example Assigned to If you clear some options and mark
me). others, the parent category check box
changes to a black square. This indicates
2. Mark/clear the appropriate that not all options in that category are
check boxes to specify your enabled/disabled and invites you to
preferences. expand the category and to see the
status of each option.
The small speaker icon at the end of
each option enables you to toggle
ON/OFF the audio prompt for that
notification condition.

Audio Notification Select if to get an audio notification

upon any change in the sensor's state.

To configure Keyboards:
After connecting an external CCTV keyboard to a workstation, (for example, Axis USB keyboard) you must define the
keyboard type in the Keyboard tab.

1. In Settings, click the Keyboards tab.

2. In the CCTV Keyboard Provider drop-down field, select the required provider.

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NOTE: Low/Hight sensitivity refers to the joystick speed settings defined during the keyboard
configuration.

When-HJC Honeywell 5000 keyboard is set to Normal sensitivity Select Low sensitivity

When-HJC Honeywell 5000 keyboard is set to High sensitivity Select High sensitivity

When-HJK Honeywell 7000 keyboard is set to Low sensitivity Select Low sensitivity

When-HJK Honeywell 7000 keyboard is set to High sensitivity Select High sensitivity

3. If the Port (COM) field appears, set the port, as shown in the Windows Device Manager. Refer to Connecting
External Keyboards on page 283.

4. If the keyboard driver was not installed, click on the Download keyboard driver link to download the driver
and install it following the instructions on the wizard.
5. Under Max. playback time using keyboard, in the Value in seconds, set the keyboard default playback time
when using a keyboard (default: 5 sec.).

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CHAPTER 21 Viewing Entity Properties

CHAPTER 21 Viewing Entity Properties

The Properties menu enables you to view information at a glance about channels, pages, maps, and other entities in
the system. You open the Properties from the drop-down menu of each respective entity.

To view video channel properties:

Do one of the following:

From a slot with a playing channel, click the drop-down menu and select Properties from the list.
From the Channels tab, click on the camera icon and select Properties from the list.
From a map, click on the camera icon and select Properties.
If playing in a full screen mode, click the Information icon to display Properties.

A description of the video channel properties is provided in the table below. These properties are relevant for fixed
cameras as well as for PTZ cameras.

Property Name Description

Name Shows the channel logical name as appears in Administrator.

Shortcut Shows the shortcut of the channel for easy keyboard operation. The shortcut is defined in
the Administrator application. The default is channel ID.

Physical Name Shows the channel physical name as appears in Video Configurator.

Channel Type Video channel

Recording Recording status (yes or no, in a check box)

Group Shows the group name where this channel resides.

Associated Audio In Shows whether audio is associated to this video channel or not.

State Shows the channel state (Normal, Alarm, Failure, Tampering, Acknowledged, Unknown,
Recorder Disconnected, or Gateway Disconnected)

Mode Shows the channel mode (Armed, Disarmed or Bypass).

Camera Link The camera web site URL address that opens the camera web page.

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To view audio channel properties:

Do one of the following:

From a slot, click the drop-down menu and select Properties from the list.
From the Channels tab, click on the camera icon and select Properties from the list.

A description of the audio channel properties is provided in the table below.

Property Name Description

Name Shows the channel logical name as appears in Administrator.

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Property Name Description

Physical Name Shows the channel physical name as appears in Video Configurator.

Shortcut Shows the shortcut of the channel for easy keyboard operation. The shortcut is defined in
the Administrator application. The default is channel ID.

Group Shows the group name where this channel resides.

State Shows the channel state (Normal, Alarm, Failure, Tampering, Acknowledged, Unknown,
Recorder Disconnected, or Gateway Disconnected)

Mode Shows the channel mode (Armed, Disarmed or Bypass).

To view page properties:

In the main screen toolbar, click the triangle next to the page name and select Properties from the drop-down list.

A description of the page properties is provided in the table below.

Property Name Description

Name Shows the name of the page as entered in the Page Setup screen.

Type Shows the type of the page (Private or Public).

Group Shows the group name where this page resides.

Link The URL of the page. It is possible to copy the link and to send it to another user. The user
who gets the link, clicks on it and reaches the web application login page. Once the user is
logged in, the page from the link opens.

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Property Name Description

Entities list Shows the list of all entities that comprise the current page.

ID: The number of a slot. The

amount of lines depends on the video layout selected for the current page.
Each line shows the information of the slot content.
Content: Whether the slot is
occupied with a channel, sensor, tour, map, or it is empty.
Type: Media (video/audio), tour,
map, empty
Channel mode: Live or playback
Preset: A preset name. Shown
only for PTZ cameras and digital cameras with presets.

Offset Time: Offset time is

defined during page setup as playback start time from the current time. For
example, the time now is 12 p.m. You define the playback start time from
three hours ago. So now the offset time for this playback on this page is
three hours. When you open a page next time, the playback will start playing
from the current time minus the offset time. If you open it at 22 p.m., the
playback starts playing from 19 p.m.

The offset time can be modified only in the Page Setup

screen by changing the playback start time.

To view tour properties:

Do one of the following:

From a slot, click the Tour Properties icon.

From the Tours tab, click the tour icon and select Tour Properties from the list.

A description of the Tour properties is provided in the tables below.

Item Description

Name Shows the name of the tour as appears in Administrator.

Shortcut Shows the shortcut of the tour for easy keyboard operation as defined in Administrator.

Description Shows a short description of what the selected tour represents.

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The following table describes channel details within the Tour:

Item Description

Channel An input channel that is included in the tour.

Dwell time Shows the time video is displayed before being replaced by another video stream.

Preset Indicates if the input included in the tour is a PTZ or digital camera preset.

Mute Indicates if an audio input channel is muted.

To view sensor properties:

From the Sensors tab, click the sensor icon and select Sensor Properties from the list.

A description of the sensor properties is provided in the table below.

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Property Name Description

Name Shows the logical name assigned to the sensor in the Administrator application. If not
changed, then the default one which is equal to a physical name will be shown. The name
can be changed anytime via the Administrator application. If changed, a new name will
appear in the Control. But it does not affect a physical name in the Video Configurator.

Sensor Type Shows the sensor type (API, TTL, ACS, etc.).

Group Shows the name of the group where this sensor resides.

Time Zone Shows the sensor time zone.

Gateway A name of the gateway that enables this sensor to communicate with the system.

State Shows the channel state (Normal, Alarm, Failure, Tampering, Acknowledged, Unknown,
Recorder Disconnected, or Gateway Disconnected).

Mode Shows the sensor mode (Armed, Disarmed or Bypass).

Physical Name Shows the sensor (trigger) name as appears in the Video Configurator.

To view map properties:

From the Maps tab, click on the sensor icon and select Sensor Properties from the list.

A description of the map properties is provided in the table below.

Property Name Description

Type Shows the type of the map (read only).

Name Shows the name of the map.

Description Shows the description of the map.

Coordinate System Shows the coordinate system used in this map.

To view incident properties:

Refer to Viewing and Editing Incident Details on page 129.

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CHAPTER 22 Monitoring with External Keyboards

CHAPTER 22 Monitoring with External

Keyboards
Many of the most commonly used commands and functions in Control are accessible from a keyboard.

Keyboard refers either to a PC keyboard for daily work with the application, or to an external keypad/joystick
associated with a Pan Tilt Zoom (PTZ) camera. The keyboard should be physically connected to the machine before
starting the Control application.

Only operations that are supported in the Control application are available using the keyboard/joystick.

Only the commands listed in the following sections are supported by the respective keyboard.

Currently, Control supports the following equipment:

Axis T8310 Control Board: T8311 Joystick, T8312 Keypad, T8313 Jog Dial

Honeywell products: UltraKey HJC5000 and UltraKey HJK7000

KBD300A Control Board

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22.1 Connecting External Keyboards

Prior to using an external keyboard/joystick, you must connect and configure the keyboard to the machine where the
Control application is running.

To configure an external keyboard:

1. From the Windows Control Panel open Device Manager.

2. Under Ports, check that the device is connected to the port.

3. When attaching a keyboard to the workstation, indicate its type:

CCTV keyboard
PC keyboard and mouse
4. Configure the keyboard settings in Controlas described in To configure Keyboards: on page 274.

22.2 Using External Keyboards

You can use an external keyboard to control PTZ operations on a camera.

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To ensure proper functionality, before using the keyboard, verify that:

The keyboard is supported by the system.

The keyboard is connected to the workstation.
The necessary web drivers are installed (Control Extensions).
The keyboard is properly configured (the right model selected and the required configurations done through the
Keyboard settings in the Control application).

You can now use the keyboard commands to control PTZ camera(s). The farther you move the joystick from the center,
the faster the camera moves. This enables smoother movement of the camera. The speed is determined by the
camera's and joystick’s capabilities.

You can perform the following operations (according to the supported operations configured in the Video Configurator
application):

Control camera movement

Change the focus of the camera
Control the zoom functions
Control the Iris to reduce or increase the amount of light
Determine the speed that the PTZ operates
Define up to 20 preset views to which you can direct the camera automatically
Add and play recorded tours
Select an output or a monitor
Monitor a live video
Play a playback
Start/stop recording
Move between layouts

22.3 External CCTV Keyboard Commands

This section describes the commands that can be executed using the supported CCTV keypad.

Axis T8311/T8310 Control Board Commands

The commands that can be carried out by the three components (joystick, keypad and jog dial) of the Axis T8310
Control Board are listed in the table below.

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Use This Command To Do This

Axis T8311 Joystick

Move joystick Move PTZ or digital PTZ camera

Turn joystick clockwise Zoom in (PTZ or digital)

Turn joystick counter- Zoom out (PTZ or digital)

clockwise

Press J1 Go to PTZ preset 1

Press J2 Go to PTZ preset 2

Press J3 Go to PTZ preset 3

Press J4 Go to PTZ preset 4

Press L Set playback direction: backward

Press R Set playback direction: forward

Axis T8312 Keypad

Enter slot shortcut and Select slot (making it active):

On page: Set slot with slot # as active

press
On VMX: In active monitor set slot with slot # as active

Enter channel shortcut Start monitoring:

On page: Open live video in active slot

and press
On VMX: Open live video in active monitor slot

Select and monitor (live) playing video channel in the selected slot on page or on VMX
Press

Enter channel shortcut On page: Open a channel/sensor in an active slot from X min back (X is defined in
User Settings; 5 seconds is the default)
and press On VMX: Open a channel/sensor in an active monitor in an active slot from X min
back (X is defined in User Settings; 5 seconds is the default)

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Use This Command To Do This

Play last X minute(s) of the video channel in the selected slot (X is defined in User
Press Settings)

On page: Clear the selected slot

Press On VMX: Clear the selected monitor slot

Enter tour shortcut and Play tour in client and on VMX

press F1

Enter page shortcut and Play page in client and on VMX

press F2

MonitorShortcut# + F3 Select monitor (only on VMX)

Press F4 Enlarge/restore selected slot in client and on VMX

Enter Quick Launch Execute Quick Launch

shortcut and press F5

On page: Toggle between layouts

Press On VMX: Toggle between monitor layouts

Axis T8313 Jog Dial

Jog forward Play one frame forward

Jog backward Play one frame backward

Shuttle forward Vary playback forward speed

Shuttle backward Vary playback backward speed

Open the bookmark dialog box

Press

Play one frame backward or forward

Press or

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Use This Command To Do This

Play / Pause the playback

Press

Press L Set playback direction backward

Press R Set playback direction forward

Note the following:

If no slot is selected, the L and R joystick buttons are inactive.

Up to four PTZ presets are supported. If more than four PTZ presets are defined for a certain channel, there is no
option to select another one using the joystick. If less than four PTZ presets are defined for a certain channel, the
buttons without defined presets are inactive.
Error messages specific to this joystick are printed to the application log file.

HJC5000 Keyboard Commands

The commands that can be carried out by this joystick and keyboard are listed in the table below.

Use This Command To Do This

Go to PTZ preset shortcut number

+ PTZ preset
shortcut number + Ent

Turn joystick right Zoom in (PTZ or digital)

Turn joystick left Zoom out (PTZ or digital)

Move joystick Move PTZ or digital PTZ (pan tilt)

On page: Toggle between layouts

On VMX: Toggle between monitor layouts

+ shortcut# + Ent Select slot (making it active)

On page: Set slot with slot # asctive

On VMX: In active monitor set slot with slot # as active

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Use This Command To Do This

On VMX (only) Select monitor

+ monitor
shortcut# + Ent

Start monitoring
+ shortcut# +
On page: Open live video in active slot
Ent
On VMX: Open live video in active monitor slot

On page: Open a channel/sensor in an active slot from X min back (X is defined in

+ shortcut# + User Settings, 5 seconds is default.)
Ent
On VMX: Open a channel/sensor in an active monitor in an active slot from X min
back (X is defined in User Settings; 5 seconds is the default.)

On page: Clear the selected slot

[Ctrl] +
On VMX: Clear the selected monitor slot

Enlarge/restore selected slot

[Alt] +

Play last X minute(s) of the video channel in the selected slot.

(X is defined in User Settings.)

Play forward / Pause playback

Play backward / Pause playback

Play back one frame backward or forward

or

Return to live video from playback

Change playback speed

or

Swipe clockwise to vary playback forward speed

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Use This Command To Do This

Swipe counter-clockwise to vary playback reverse speed

Select previous / next slot

or

Play tour
+ Tour Shortcut# +
Ent

Play page
+ Page Shortcut# +
Ent

+ Quick Launch# + Launch a Quick Launch

Ent

Focus Near

Focus Far

Iris Open

Iris Close

Select (focus) Main window

Select (focus) Child window #1

Up to four PTZ presets are supported. If more than 4 PTZ presets are defined for a certain channel, there
is no option to select another one using the joystick. If less than four PTZ presets are defined for a certain
channel, the buttons without defined presets are inactive.

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CHAPTER 22 Monitoring with External Keyboards 22.3 External CCTV Keyboard Commands

HJK 7000 Keyboard Commands

The Honeywell HJK7000 Ultrakey joystick and keyboard commands are listed below.

Use This Command To Do This

Go to PTZ preset shortcut number

+ #preset shortcut number + [Ent]

Turn joystick right Zoom in (PTZ or digital)

Turn joystick left Zoom out (PTZ or digital)

Move joystick Move PTZ or digital PTZ (pan tilt)

On page: Toggle between layouts

On VMX: Toggle between active monitor layouts

Select slot (making it active)

+ shortcut# + Ent
On page: Set slot with slot # as active
On VMX: In active monitor set slot with slot # as active

Select monitor (on VMX only)

+ monitor shortcut# + Ent

Start monitoring:
+ shortcut# + Ent
On page: Open live video in an active slot
VMX:Open live video in an active monitor slot

On page: Open a channel/sensor in an active slot from X min

+ shortcut# + Ent back (X is defined in User Settings; 5 seconds is the
default)
On VMX: Open a channel/sensor in an active monitor in an
active slot from X min back
(X is defined in User Settings; 5 seconds is the default)

On page: Clear the selected slot

[Ctrl] +
On VMX: Clear the selected monitor slot

Toggle full screen

[Alt] +

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Use This Command To Do This

Prev Salvo/Next Salvo on the touch screen Select previous/next slot

Play last X minutes of the video channel in the selected slot (X is

defined in User Settings)

Play forward / Pause playback

or Play Normal Forward on the
touch screen

Play backward / Pause playback

or Play Normal Reverse on the
touch screen

Play back one frame backward or forward

or

Return to live video from playback

Pause on the touch screen Play / Pause the playback

Change playback speed

or

Swipe clockwise to vary playback forward speed

Swipe counter-clockwise to vary playback reverse speed

Select a tour shortcut

+ Tour Shortcut# + Ent

Select a page shortcut

+ Page Shortcut# + Ent

Open the bookmark dialog box

Launch a Quick Launch

+ Quick Launch# + Ent

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Use This Command To Do This

Focus Near

Focus Far

Iris Open

Iris Close

Set playback forward with the speed configured to X

on the touch screen

Set playback backward with the speed configured to X

on the touch screen

Select (focus) Main window

on the touch screen

Select (focus) Child window #1

on the touch screen

Select (focus) Child window #2

on the touch screen

KBD300A Control Board Commands

The commands that can be carried out by the KBD300A Control Board are listed in the table below.

Use This Command To Do This

Move the joystick Move a PTZ or digital PTZ camera

Turn the joystick clockwise Zoom in (PTZ or digital)

Turn the joystick counter-clockwise Zoom out (PTZ or digital)

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Use This Command To Do This

Press the Near button Increase focus (PTZ)

Press the Far button Decrease focus (PTZ)

Press the Open button Set the iris to open

Press the Close button Set the iris to closed

Enter the preset number and press the Go to a PTZ preset

Preset button

Press the Pattern button Change the layout

Enter the slot number and press the Select a slot

Mon button

Press the Shift and F2 buttons Clear the selected slot

Press the Shift and F1 buttons Enlarge or restore a slot

Press the Shift and F4 buttons Select the previous slot action

Press the Shift and F5 buttons Go to the next slot action

Press the Hold button Pause the playback

Press the Prev button Change the playback direction to backward

Press the Next button Change the playback direction to forward

Press the Macro button Play last X minute(s) of the video channel in the selected slot (X is defined
in User Settings)

Press the Cam button Play live video

Enter the sensor shortcut number and Open live video in active slot
press the Cam button

Enter the sensor shortcut number and Open a channel/sensor in an active slot from X minutes back (X is defined
press the Macro button in User Settings; 5 seconds is the default)

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CHAPTER 22 Monitoring with External Keyboards 22.4 PC Keyboard Commands

Use This Command To Do This

Press Shift and the page shortcut Play page

number and press F3

Video Wall Shortcuts for Using a Keyboard

When working with an external video wall using a CCTV keyboard, shortcuts are available, as listed below.

To Do This Use This Keyboard Shortcut

Select page on monitor <Monitor shortcut> + <Page Shortcut> + V

Select page on selected monitor <Page shortcut> <+> V

Play live channel on monitor <Monitor Shortcut> <+> <Channel Shortcut> <+> <Slot Number> + W

Play back on the selected slot <Channel shortcut> <+> < number of minutes> + W

Play live on the selected slot <channel shortcut> + W

Clear selected slot on monitor Alt+Shift+Del

22.4 PC Keyboard Commands

Many of the more commonly used commands and buttons in Control are accessible by using the keyboard.

To minimize or maximize a selected slot:

1. Select the slot by mouse or keyboard
2. Activate the toolbar.
3. Select the minimize/maximize button using ← →↑↓keys on a PC keyboard
4. Press Enter.

To capture:
1. Select the slot by mouse or keyboard
2. Activate the toolbar.
3. Select the Capture button using ← →↑↓keys on a PC keyboard
4. Press Enter.

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To use keyboard shortcuts for commands:

The following table lists the various keyboard shortcuts available.

Use This Keyboard Shortcut To Do This

<Enter> Select a channel from the tree and press Enter

<Channel Shortcut> + <Enter> Select and Open a channel/sensor on an active slot

<Channel Shortcut> + <-> Select and open a channel from 3 min back

<Channel Shortcut> + <*> Select a channel and open a time picker

<*> Open a time picker

<slot Number> + <+> + <Enter> Select a slot

<Slot Number> + <+> + <Channel Shortcut> + Select a slot and channel

<Enter>

<Tour shortcut> + <t> Select a tour

<Page Number> + <P> Select a page

<Monitor Shortcut> + <+> + <Page Shortcut> + <P> Select a page and monitor

<Preset number> + </> Select a preset (for a PTZ camera or a digital camera with
presets)

Space Play and/or Pause video

> Play faster

< Play slower

b Add bracket

m Play forward/Pause

n Play backward/Pause

l Play Live

Backspace Step Backward

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Use This Keyboard Shortcut To Do This

v Jump to the previous frame

c Jump to the next frame

Delete Clear a slot

<Shift> & <Delete> Clear all slots

e Enlarge or Restore a slot

u Open a full screen

\ Start/Stop PTZ Control

] Zoom in

[ Zoom out

; Mute/Unmute a channel

g Jump to the next channel in a tour

f Pause/Continue a tour

d Jump to the previous channel in a tour

←→ Pan camera

Esc Exit full screen

Close pop-up window

Cancel

↑↓ Tilt Camera Run up/down through the list

s Take a snapshot

i Open new incident

q Open Quick Launch window

<Quick Launch Shortcut Key> + <+> + <q> Run quick launch

F1 Access Control Help

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APPENDIX A Terms and Abbreviations

Terms specific to VisionHub are listed below.

Term VisionHub Meaning

Automatic Actions Actions that are triggered automatically by predefined activation rules when handling
an incident.

For example, when a sensor goes into alarm, the action "Open new incident" might be
triggered.

Acknowledge Accepting incident-handling ownership. A user that acknowledges an incident becomes

the assignee.

Active slot The selected slot/video viewer is the one with a turquoise border around.

Administrative user A VisionHub user with the authorization to customize Control including the following:

Configure security settings such as user authentication and

authorization
Add Control users and External ACS users
Schedule tasks
Configure event sounds
Add and manage entities, such as sensors and virtual tours
(tours)
Define and manage maps, map layers, and map entities
Discover and manage gateways
Define rules
Adding and managing
external monitors and video walls

Arm Processes alarms and failure alarms for selected sensors or all sensors in a group.

Assignee The user who is responsible for handling the incident.

Bypass Ignores all activity (sensor is still armed but does not go into alarm or trigger actions
upon activity).

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Term VisionHub Meaning

Camera Also referred to as video or/and audio channel that streams media from the field of view
where it is installed to the recording device or to workstations.

Collaboration Data The assignee and set of stakeholders are referred to as the Collaboration Data for the
incident. See Assignee and Stakeholder.

Collaborator Users and job titles that can perform tasks that are especially assigned to them but are
not responsible for handling the incident. The receive notifications relevant to the
incident so they are kept abreast of related developments and disposition.

Control room The physical control room where operators work with desktop computers (each running
the Control application) and external video monitors that display video.

Decoder (also referred A device that is connected to the network. A decoder receives digital video streams and
to as video switch) converts them back to an uncompressed analog signal. This signal can be displayed on a
standalone monitor or on a video wall (VMX). The monitor can be HDMI, DVI, VGA or a
composite analog monitor.

Direct PTZ Direct PTZ devices allow PTZ operations to be sent directly from the application/player
to the camera/recorder.

Disarm Disables any rules or automatic actions for selected sensors or all sensors in the group
but still processes alarms and failure alarms.

Entity A physical or a logical entity in the system, including video channel, audio channel, mixed
channel, map, sensor, and tour. All entities together are called system content.

Event Events are triggered by sensors. An event notifies that something happened to a
sensor. Events are written to a log and can be investigated at any time.

External User Access Control System (ACS) user from an external ACS.

Gateway A software component that interacts with a third-party external device and interfaces
between the functionalities provided by the external device and Situator core
components. The third-party devices are represented in VisionHub as sensors. The
Gateways are vendor agnostic, supporting any third-party system using APIs.

Incident An event that requires an operator response in Control such as a fire, accident, or
security threat. Whether automatically triggered by sensors or manually created,
incidents display in the incidents Pane list.

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Term VisionHub Meaning

Incident Type Refers to the category assigned to the incident such as Fire, Leak, Evacuation, and
Perimeter Intrusion.

Job Title Job titles of individuals who take an active part in the organization’s routine and
emergency operations.

Examples: CSO, Security Operation Manager, Patrol Officer

Keywords User-defined terms related to incident types that are used in runtime to recommend
incident procedures to an operator. When a new incident is opened, the defined
keywords appear as a tooltip recommending relevant procedures.

Layout The layout defines the number, size, and position of the content "slots" in the window.
You can select from predefined layouts and define a custom layout.

Marker A map icon that marks a location on a map and can be linked to other maps, used to
quick launch an action or linked to sensors to indicate when the sensor is in a state of
alarm.

Map Entity Icons placed on maps to represent and manage items such as camera/sensors, vehicles,
assets, and users.

Module A module within Control's Administration view.

Examples: Users Administration, Security Roles, Rules, etc.

Monitor A screen used to watch live video or video recordings.

Monitoring activity A process of viewing live video and analyzing it, watching playbacks from specific time,
and performing various other operations using Player.

Page A Control page is defined by its content and layout. Layout defines the number and
position of slots. Content includes such as the maps, channels, tours and sensors
populating the layout. You may open any number of pages, and each page remembers
its specific content and layout.

Pan Move a camera or map vertically or horizontally. Panning a camera would be to move it
left, right, up or down. To pan a map (or pan across a map) would be to move the area of
view up, down, left or right.

Pane Window pane

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APPENDIX A Terms and Abbreviations

Term VisionHub Meaning

Pop-up Notification A box that pops up on the screen when an incident is opened, incident severity level is
raised, an incident is escalated, or a system error is reported.

Procedure A list of tasks to be executed and managed during an incident.

Quick Launch button A single-click button that triggers an incident with predefined actions when responding
to emergency situations.

Rule A rule-based engine for defining activation rules that need to be executed when events
take place.

Security Role Each VisionHub user is assigned a security role, or "role", which determines that user’s
access to various VisionHub functionalities, and an authentication policy, which
determines that user's login permissions. Examples of roles include: operators, building
managers and patrol officers.

Sensor An entity type in VisionHub that represents a third-party edge device such as ACS
reader, camera, decoder, panic button, etc.

Site In a multiple-hierarchy installation, a site is a single facility within an organization

managed by VisionHub AMS.

Skills Skill set necessary for users assigned to specific job titles.

Slot Video slot -a single viewing pane in the content layout, in which can be displayed a map,
video, tour, or sensor. You can configure the number and layout of the slots as well.

Stakeholder A user or job title that shares the same authorities to work on an incident as the
assignee. However, the assignee is responsible for the incident while the stakeholder
participates in incident handling.

Streaming Stream refers to on-demand video or audio transmission over a data network. In the
Video Configurator, the monitoring and playback stream types are configured.
Depending on the specific network type, you may want to change the preconfigured
streaming settings. In the Control application, you can override the default monitoring
stream that was configured in Video Configurator.

Task An item to be performed as part of a procedure during the handling of an incident.

Tooltip A pop-up window containing additional options or information that appears when the
mouse is positioned over a link.

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Term VisionHub Meaning

Tour (virtual tour) An automatic sequence of camera inputs that is displayed in a single slot according to
their dwell time and presets. Dwell time is the amount of time video is displayed before
it is replaced by another video segment.

Trigger An event that activates rule-based actions.

Video Switch see Decoder

Video wall (VMX) A wall with external monitors that display video; A logical entity for easy visual
representation in Video Configurator application of an actual video wall/Control Room.

VisionHub User An individual who belongs to the security operation and participates in incident handling,
receiving incident tasks or notifications.

Virtual tour see Tour

Workspace A personalized multi-monitor working environment comprised of a user-defined main

window and children windows layout options. You can open a maximum of five child
windows and drag them to different monitors. Both the main window and children
windows can be configured to display its own content pages and search queries,
including ACS, events, Suspect Search, sensors, and VMX, in its own layout. For
example, an operator may want to display channels, maps and the incidents list on one
monitor while displaying ACS on a second monitor and an events query on a third
monitor. Users can save their customized workspace and easily re-open the saved
workspace with its layout configuration, content and search queries.

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APPENDIX A Terms and Abbreviations

The acronyms and abbreviations used in the VisionHub documents are listed below.

Term Description

ACS Access Control System

AD Active Directory

AMS (Middle-Tier) Application Management Server

API Application Programming Interface

AS Application Server

AVI Video format for exporting files

AVMD Advanced Video Motion Detection

CCTV Closed-circuit Television

CIF Common Intermediate Format (of resolution)

CR Control Room

DB Database

DNS Domain Name System

DRP Disaster Recovery Protocol

FOV Field of View

GPS Global Positioning Service

FPS Frame per Second

GMT Greenwich Mean Time (also Coordinated Universal Time)

HA High Availability

HSVR Hosted SVR (Smart Video Recorder)

ICM Intentional Camera Movement

IP Internet Protocol

LAN Local Area Network

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Term Description

LOS Level of Service

LPR License Plate Recognition - A sensor type

Mbps Megabits per second

MIB The Management Information Base is a text file that defines the interface between the
agents and the NMS

MKV Video container format for exporting files

MPC Metadata Processing Center

MSVR Mirrored SVR (Smart Video Recorder)

NAF Audio container format (Qognify proprietary)

NIC Network Interface Card

NMS Network Monitoring System (NMS) is the monitoring service which monitors VisionHub
components via SNMP. The SNMP trap events are logged in its database and enables
ticketing and notification policies.

NTP Network Time Protocol - a protocol for distributing time information between computers on
a network

NVF Video container format (Qognify proprietary)

OPAS Operational Application Server

OS Operating System

OSD OnScreen Display

PRTG Qognify is able to integrate with PRTG, Paessler's network monitoring software.

PTZ Pan Tilt Zoom

RAID Redundant Array of Independent Disks

RSVR Redundant SVR (Smart Video Recorder)

SSDP Simple Service Discovery Protocol

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APPENDIX A Terms and Abbreviations

Term Description

SNMP Simple Network Management Protocol. A network protocol used for managing and
reporting device status and events

SNTP Simple Network Time Protocol - a simplified version of NTP

SMTP Simple Mail Transfer Protocol is an Internet standard for electronic mail (e-mail)
transmission across IP networks

SVR Smart Video Recorder

SOP Standard Operating Procedure

SSO Single Sign-On

TCP Transfer Control Protocol

TLS Transport Layer Security

TTL Transistor–transistor logic

UDP User Datagram Protocol

UTC Coordinated Universal Time (also Greenwich Mean Time)

VDAS Video Application Server

VMD Video Motion Detection

VMX Video Wall

VPO Visual Parameters Optimizer

WAN Wide Area Network

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