Automated customer support

Automated customer support

Today, you’d hardly find a good online store that doesn’t offer at least one
form of high-tech customer support, apart from the traditional support
channel that can be reached via email or phone. Traditional support
channels cost businesses a whooping amount of money and wastage of
human resources that can be directed toward more intelligent and creative
tasks otherwise. AI-enabled customer assistants can answer simple
questions like letting you know the status of your order, and helping you in
finding a particular product based on your description, among
others. Online shopping experience has been greatly enhanced
by chatbots because of the following reasons:
 They increase user retention by sending reminders and notifications
 They offer instant answers compared to human assistants, thus reducing
response time
 CHATBOTS provide upselling opportunities through personalized
approach
 Personalized shopping
experience

Personalized shopping experience

The online shopping platform you use collects and stores lots of
information about your usage – whether you like it or not. Google
Analytics alone is capable of providing the online store with information
like your location, your browser, device etc, apart from how much time you
spend on each page. Implementation of artificial intelligence makes it
possible for online stores to use the smallest piece of data about every
followed link or hover to personalize your experience on a deeper level. This
personalization results into timely alerts, messages, visuals that should be
particularly interesting to you, and dynamic content that modifies
according to users’ demand and supply. Online stores can also change
currency and interface automatically, send notifications about discounts on
best-selling products, and offer time limits on desirable items.

Healthcare
 Healthcare

In healthcare, artificial intelligence has already proved to be a game-

changer, improving every part of the industry virtually. From safeguarding
patients’ personal records against cybercriminals to assisting in surgeries
– AI is implemented everywhere. We all know that healthcare has suffered
from inefficient processes and skyrocketing medical costs for long. AI is
offering the industry a much-needed makeover. AI-enabled workflow
assistants are aiding doctors free up their schedules, reducing time and cost
by streamlining processes and opening up new avenues for the industry. In
addition, AI-powered technology helps pathologists in analyzing tissue
samples and thus, in turn, making more accurate diagnosis.

Finance
 Finance

Collaboration of finance industry and artificial intelligence is a perfect

match. The financial sector heavily relies on real-time reporting, accuracy,
and processing of large volumes of quantitative data to make crucial
decisions. All these are areas in which AI-enabled systems excel. Because of
the accuracy and efficiency of artificial intelligence, finance sector is
quickly implementing machine learning, algorithmic trading, adaptive
intelligence, chatbots, automation etc into an array of processes. Now,
there’re automated advisors powered by AI, who’re capable of predicting
the best portfolio or stock based on preferences by scanning the market
data. Actionable reports based on relevant financial data is also being
generated by scanning millions of key data points, thus saving analysts
numerous hours of work.

Smart cars and drones

 Smart cars and drones

When it comes to AI applications, you can hardly get a more prominent

and better demonstration of the technology than what smart cars as well as
drone manufacturers are accomplishing with it. Big names
like Walmart and Amazon are already investing heavily in drone delivery
programs and it’s likely to become prevalent soon.
Autonomous vehicles are prime examples of how artificial
intelligence is impacting the automotive industry. A large segment of
autonomous vehicles are connected and thus, able to share the learning
with each other. This percentage is set to increase rapidly in the future.
With autonomous vehicles running on the roads and autonomous
drones delivering the shipments, a significant amount of transportation
and service related issues can be resolved faster and more effectively.

Travel and navigation

 Travel and navigation

In both travel and transportation industries, AI is steadily becoming one of

the key tools for service providers as well as users. From suggesting
efficient route to home, to making travel arrangements – artificial
intelligence is helping people in taking the big leap. Travel companies, in
particular, are capitalizing the ubiquitous usage of smart devices.
A huge percentage of users review travel tips, research local landmarks and
dining options, and book trips on these devices, with the help of AI-
powered travel assistants. Chatbots are also changing the travel industry
rapidly by facilitating human-like interaction with consumers for travel
recommendations, better booking prices, and faster response times. When
it comes to transportation, you can consider Google Maps. With AI-
enabled mapping, it scans road information and utilizes algorithms to
identify the optimal route to take, be it in a bike, car, bus, train, or on
foot. Al is every where that can be business, education and event
space etc.

Social media
 Social media

If you’re thinking that emergence of autonomous vehicles isn’t having any

impact on you personally as they’re not in your city yet, how about
something without using which your day doesn’t end? Yes, we’re talking
about social media. If Facebook isn’t your thing, maybe
it’s Twitter or Snapchat or Instagram or any of the other available social
media apps. The fact is, when you’re using social media, a majority of your
decisions are being influenced by artificial intelligence.
From notifications that you receive to feeds that you see in the timeline,
everything is curated by AI. It considers all your past web searches,
interactions, behaviors, and everything else done by you during your visit to
these websites, and tailors your experience according to that. The role
of artificial intelligence becomes even more important when the amount
of content increases in the platforms since then, it becomes even more
difficult to show users accurate information while fighting spam and
improving user experience. In such cases, AI can act as a great boon.

Smart home devices

 Smart home devices

Rise of AI has exceptionally solidified the term “smart home”. A

significant number of smart home devices that you buy use AI to learn your
behavior so that they can adjust their settings automatically to make your
experience as frictionless as possible. These smart home devices are
controlled by using smart voice assistants, which are prime examples
of AI. These techniques are part of our lives thanks to data science. While
it’s true that it’ll take a significant time for us to see a perfect AI-powered
home capable of reacting to our choices in real-lives, steps are already being
made to bring this to the real world. Already, there’re smart lights that can
change intensity and color based on time, and thermostats that can adjust
the temperature based on user preference, among others.

Creative arts
 Creative arts

AI-powered technologies are inspiring new songs now. Based on inputs

gathered from millions of newspaper headlines, conversations, and
speeches, insights are gleaned that can help musicians create themes. For
instance, Watson BEAT is capable of coming up with different musical
elements to help composers. By leveraging the power of artificial
intelligence, musicians can understand what their audiences want and
thus, compose songs based on that.
Another great example of the technology’s power is IBM’s AI-enabled Chef
Watson who’s capable of becoming a sous-chef in your kitchen by helping
you to develop recipes and advising on food combinations.

Security and surveillance

 Security and surveillance

While you may argue on the ethical aspect of implementing a broad

surveillance system, you can’t deny the fact that it’s being implemented.
And artificial intelligence is playing a crucial role in this domain. It’s
just impossible for humans to constantly monitor multiple channels with
feeds coming in from a huge number of cameras at the same time, but AI is
making that possible. Technologies like facial recognition and voice
recognition are getting better with each passing day. Though there’s still
some time before we can see that AI is monitoring all the security camera
feeds, this is most likely going to happen sometime in the future. Image
processing technology utilize the data science by raising the artificial
intelligence.

Final note
Apart from these applications, there’re many others like AI-powered robots
capable of thinking and solving problems in a limited capacity, increasingly
adopted AI-powered marketing tools that can help marketers generate in-
depth customer insights reports, book more impactful business meetings,
and create pertinent content, among others. And all these are being done
with minimal human intervention.
As you can see from the above examples, artificial intelligence is
impacting human lives and the society through a diverse range of
applications. Our choices are also getting influenced by it to a good extent.
Several opportunities based on AI have already risen and we can only
expect them to increase in the future. However, it’s crucial to address the
issues that may act as obstacles for the wider adoption of this technology
because solidifying society’s trust on it is crucial. Factors like convenience,
speed, accuracy, assurance, and experience are hugely important for any
technology to receive wider acceptance, and artificial intelligence is no
different.
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