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AI in MIS Systems Abstract

The document summarizes a PhD student's research interests in applying artificial intelligence techniques within management information systems and business analytics. Specifically, the research focuses on implementing intelligent robotic process automation for document extraction and information extraction within SAP ERP systems. Related work involves modeling workflows and processes in SAP's cloud ERP platform and exploring services with integrated AI.

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21 views4 pages

AI in MIS Systems Abstract

The document summarizes a PhD student's research interests in applying artificial intelligence techniques within management information systems and business analytics. Specifically, the research focuses on implementing intelligent robotic process automation for document extraction and information extraction within SAP ERP systems. Related work involves modeling workflows and processes in SAP's cloud ERP platform and exploring services with integrated AI.

Uploaded by

randeep74
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Abstracts

PhD Scientific Seminar

Faculty Eletronics and Automation


Technical University Sofia, branch Plovdiv

17 March 2023
PhD scientific seminar March 2023

Stela Stoykova is a 1st year PhD student at the Technical University Sofia, Branch Plov-
div, Department of Control Systems. She has a MEng in Automation, Information and Control
Engineering and BEng degree in Industrial Engineering from the Plovdiv Branch of Technical
University of Sofia. Her PhD research interests and activities are in the field of

APPLICATION OF AI IN MANAGEMENT INFORMATION SYSTEMS AND BUSINESS ANALYTICS

STELA STOYKOVA

Control Systems Department


Technical University of Sofia, Branch Plovdiv
Tsanko Dyustabanov 25, 4000 Plovdiv, Bulgaria
[email protected]

Management information systems (MIS) are information systems used for decision-
making, and coordination, control, analysis, and visualization of information regarding the
processes, people and technology employed within an organizational setting. MIS is a term
unifying various organization level software solutions such as: Decision support systems
(DSS), Executive information systems (EIS), Office automation systems (OAS), Enterprise
resource planning systems (ERP), etc. The field of MIS relies on the implementation and
integration of business analytics (BA) tools to transform aggregated organizational and
business data into insights for improving business decisions as well as employing AI for
process automation of repetitive low value-added tasks. Data management, data visualiza-
tion, predictive modeling, data mining, forecasting simulations, and optimization are some
of the tools used to create insights from data. Advances in AI in recent years have created
opportunities for the inclusion of AI technology and tools within ERP systems for the pur-
poses of:
• Production Planning
• Materials Management
• Sales and Distribution
• Marketing and E-commerce
• Warehouse Management

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PhD scientific seminar March 2023

• Logistics Execution
• Financial Accounting and Control
• Human Capital Management
• Information Management and Cybersecurity

Our current reserch revolves around the implementation of intelligent robotic process auto-
mation (iRPA) for document extraction and information extraction within the most widely
distributed ERP system SAP Business Technology Platform with the goal of reducing human
workers’ involvement in time-consuming low value tasks. A use case scenario quantifying the
business value of integrating iRPA bot chains in small and medium-sized enterprises was de-
veloped. The research was summarized in two papers and presented at the International Con-
ference Automatics and Informatics (ICAI 2022):
Intelligent Robotic Process Automation for Small and Medium-sized Enterprises,
Stoykova, S., Hrischev, R., Shakev, N., indexed in: IEEE Xplore, Scopus.

Bot Development for Intelligent Automation in ERP Systems,


Stoykova, S., Hrischev, R., indexed in: IEEE Xplore, Scopus.

A related reserch topic in the field of process automation, data management and deci-
sion-making for ERP systems is workflow modeling. Our findings regarding the capabili-
ties of the workflow modelling service of the world’s largest vendor of enterprise applica-
tion software and cloud-based ERP services were summarized in a paper, which was pre-
sented at the 11th International Scientific Conference: “TechSys 2022” – Engineering, Tech-
nologies and Systems, Technical Ubiversity of Sofia, Plovdiv Branch:

Modeling Workflows and Processes in the Cloud ERP Platform SAP BTP,
Stoykova S., Hrischev R.

Further research directives and opportunities were summarized in reports for the Fourth
International Conference on Artificial Intelligence and e-Leadership (AIEL 2022):

Services with integrated AI in the SAP Business Technology Platform,


Hrischev, R., Stoykova, S.
Application of Artificial Intelligence in ERP Systems,
Shakev, N., Hrischev, R., Stoykova, S.

The growing field of AI implementation in Management Information Systems allows

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PhD scientific seminar March 2023

for extending the reach of future research into the application of: chatbots and generative
pre-trained transformers for customer interaction services, process automation for human
experience management, workflow modelling, sales forecasting and client targeting for
marketing, operational data analytics and bottleneck forecasting for production planning,
threat detection for informational security. Opportunities for transitioning to edgeAI appli-
cations within MIS can be considered as current trends lean towards creating compact AI
models that allow for computations to be done at the edge of a given network, usually on
the device where the data is created, instead of in a centralized cloud computing facility or
offsite data center.

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