MRINAL KANTI SARKAR

AVAILABLE IMMEDIATELY

OBJECTIVE
To serve the organization with the true spirit and with the best of my
potentials. Marching the organization towards achieving its business
goals by providing a meaningful directive.

STRENGTH
 Relevancy in experience

 Can play suitable roles like Line Manager, Consultant, System Integrator,
Business Analyst, Pre-Sales support engineer, Software Engineering
CONTACT
Manager, Team Lead, Technical Writer and Learning Strategist.
MOBILE:+91 8584055953
EMAIL: [email protected]  Building and leading team.
LOCATION: KOLKATA
 Fully versed with managing a virtual team where the team members are
SKYPE: mrinalksarkar1
located across different places and are from different cultural background

 Technology knowledge area: Oracle, Java, JSP, Servlet, Python, HTML,

PERSONAL DETAIL CSS, Javascript, Bootstrap, AngularJS, UNIX Shell Scripting, Perl, Cloud
Computing (pursuing AWS certification)
DATE OF BIRTH:
9th January 1973  Communication skill (written and verbal in English), Customer
facing, Self-managed, Adaptable to new experiences
LANGUAGE PROFICIENCY:
English  Experience working in Agile mode
Hindi
Bengali  Understanding of ITIL fundamentals

PASSPORT NO: SKILL GRAPH

P0325572

EDUCATION
Bachelor of Science.
2 years PG Diploma in Computers.
Oracle Certification.

POSITIONS HELD SO FAR

R&D Line Manager
Business Analyst
Solution Integration Engineer
Client Training Manager
Technical Manager
Information System Professor OVERSEAS EXPOSURE
Deputy Manager Technical
Sr. Faculty Australia, New Zealand, Thailand, Hong Kong, Singapore, Saudi Arabia,
UAE, Iran, Germany and Belgium
 EXPERIENCE – DETAIL VIEW

FREELANCE CONSULTANT
Training is my passion. As a stopgap arrangement, I have started
conducting training on the following technologies:

o Oracle
o Java
o Python
o ‘R’
o Javascript
o HTML
o CSS
o Bootstrap
o AngularJS
o Unix Shell Script
o Perl

However, looking for a suitable job opportunity and will be able to join
almost immediately, if getting an offer.

COMPANY

RESPONSIBILITIES:
- Assigned tasks to associates, staffed projects and updated all
TENURE involved parties to enhance optimal business flow.
APRIL 2019 – SEPTEMBER 2020 - Issue tracking using Jira.
- Reviewed files, records and other documents to obtain business
POSITION
information and key data informing responses to development
Business Analyst
requests.
PROJECTS - Participated in discussions with key business users to collect
Telenet - Belgium information on business processes and user requirements.
Maxcom - Mexico - Mapped process activities to identify shortfalls and propose
Cspire - USA options to rectify operational inefficiencies.
- Derived conceptual designs from business objectives to deliver
PRODUCT software and applications according to specifications for
Netcracker Revenue Management usability, performance and functionality.
(RBM – The Telecom BSS Solution) - Documented business processes and analyzed procedures to
align with changing business needs.
- Worked closely with software development and testing team
members to design and develop robust solutions to meet client
requirements for functionality, scalability and performance.

ACHIEVEMENTS:
- Got rewarded for my contribution towards the Telenet project
- Got rewarded for the successful production deployment
COMPANY

RESPONSIBILITIES:
- Requirement Gathering
- Requirement Analysis
TENURE - Preparing the Specification Document
DECEMBER 2018 – APRIL 2019 - Explaining Requirements to Developers
- Planning, designing and implementing the integration process.
POSITION - Creating documentation for the process so that future managers and
Solution Integration Engineer engineers know how to solve potential issues.
- Communicating with the client to see what their needs are.
PROJECT - Creating specifications and working with clients through analysis and
Optus - Australia design of the solution that is to be integrated.
- Ticketing system used: Zendesk
PRODUCT
InBill (The Inter-Connect Billing)

COMPANY

RESPONSIBILITIES:
- Building and Leading a team of 15+ members
- Leading all product training activities for customers across
APAC region
- Leading all product demo development across all the products
for the presale’s organization
NOTE: Redknee is Optiva now - Conducting product demo for the customers
- Leading the product documentation team across all the
TENURE
products
MAY 2013 – MARCH 2018
- Supporting ISO audit activities as a Process Manager
POSITION
-Group Lead (In Orga Systems) PROMOTED TO: R&D Line Manager (in Redknee)
-R&D Line Manager (In Redknee)
RESPONSIBILITIES:
PRODUCT - All line management activities for a 30+ members team
TCB – Turnkey Charging and Billing - Leading the Billing, CRM, ESB and Catalogue & Order
CM – Collection Manager Management teams in Kolkata
COM – Catalogue and Order - Planning and monitoring the project
Management
- Resource planning and management
DCRM – For CRM Solution
- Liaison with program management to ensure that work is
neither overlooked nor duplicated
- Monitoring overall progress and use of resources, initiating
corrective action where necessary
- Contributing to the Scrum teams by working with Scrum
Masters. Attending daily scrums to understand the progress
and challenges
- Direct, manage and motivate the project team
- Delivery Management responsibility for Catalog and Order
Management [COM] segment for TBayTel Canada Multiplay
project and WOM Chile.
- Engineering Management responsibility for Enterprise Service
Bus layer [The interface layer]
COMPANY
RESPONSIBILITIES:
- Line Management
- Client Training Delivery across geography on PRODUCTS
- Training Content Development
- Learning Strategy Script Writing (ILT and WBT)
- Leading the SME Certification
TENURE
FEBRUARY 2007 – APRIL 2013 - Pre-Sales Support
- Supporting ISO audit activities for the Training design and
POSITION development process
Specialist Client Training (Manager) - Campus recruitment drive
- Vendor management
PRODUCT
-RBM (The Telecom Billing solution) CLIENT TRAINING DELIVERY: -
-ICOMS (The Cable Billing Solution)
-CSM (The CRM Solution)
-OCS
-TAP3

TECHNOLOGIES
Oracle, Java, JSP, Servlet, Unix, Perl

INTERNAL TRAINING DELIVERY:

Apart from the above-mentioned client training delivery, a significant
number of product training and technology training have been
delivered for the internal audiences as well.

ACHIEVEMENTS:
- Received “Certificate of Appreciation” for outstanding
performance and contribution towards delivering Advanced
Technology Programs
- Received “Certificate of Appreciation” for outstanding
performance and lasting contribution towards ICOMS Release
8.0/8.1
- Received special Certificate of Recognition for my contribution
towards the growth and success of Company including its
COMPANY Hyderabad Center.

TENURE RESPONSIBILITIES:
JUNE 2004 – JAN 2007
- Leading the team
- Training Consultancy
POSITION
Technical Manager - Technology Training delivery
- Training Content Development
TECHNOLOGIES - Maintenance of ISO Technical Documentation as the process
Oracle, Java, JSP, Servlet, Unix, Perl, owner of “Design & Development” process
Javascript, HTML, CSS
COMPANY
Was not under any company payroll

TENURE
MARCH 2003 – MAY 2004 RESPONSIBILITIES:
- Delivering training on behalf of multiple training vendors
POSITION - Content development
Freelance Consultant - Web Development Consultancy

TECHNOLOGIES
Oracle, Java, JSP, Servlet, Unix, Perl,
Javascript, HTML, CSS

COMPANY

RESPONSIBILITIES:
- Managing overall training operations
- Conducting the training for the corporate on the technologies
- Performing TNA
TENURE
- Giving training consultancy and training delivery in American
NOVEMBER 2001 – FEBRUARY 2003
University of Hawaii, Dubai campus
POSITION
Information System Professor TECHNOLOGIES
Oracle, Java, JSP, Servlet, Unix, Perl, Javascript, HTML, CSS

COMPANY
RESPONSIBILITIES:
- Leading a team of technical trainers
- Giving consultancy to the corporates like - IBM, Wipro, PCI
Software, RS Software, GEC ALSTOM, Accounts General, Indian
TENURE Airlines, Indian Railways, SBI, UBI, TATA Steel, State Electricity
APRIL 1999 – OCTOBER 2001 Board and CESC.
- Co-ordination and resource management of all the training
POSITION programs
Deputy Manager, Technical - Giving technical support to the sales team and in-house career
counselors
- Conducting technology-based seminars in private engineering
colleges
COMPANY

RESPONSIBILITIES:
Conducting Technology classes for the career students
- Training Need Analysis
TENURE - Technology training delivery: UNIX, ‘C’, Cobol, Foxpro,
DECEMBER 1995 – MARCH 1999 dBaseIII+, Clipart, Lotus for the corporates.

POSITION
Sr. Faculty