TESDA-OP CO-01-F11

(Rev.No.00-03/08/17)

COMPETENCY-BASED CURRICULUM

A. Course Design

Course Title: Computer System Servicing NC II

Nominal Duration: 320 Hours
Qualification Level: NC II
Course Description: This course is designed to develop & enhance the
knowledge, skills, & attitudes of a Computer Systems
Service Technician, in accordance with industry
standards. It covers the basic and common competencies
in addition to the core competencies such as to install
and configure computers systems, set-up computer
networks and servers and to maintain and repair
computer systems and networks.
Trainee Entry
Requirements: Trainees or students wishing to gain entry into this course
should possess the following requirements:

 Can communicate either oral and written;

 Must pass the trainability/aptitude test.

This list does not include specific institutional

requirements such as educational attainment, appropriate
work experience, and others that may be required of the
trainees by the school or training center delivering the
TVET program.

Course Structure
Basic Competencies
No. of Hours: (20 hours)/21st century
Unit of Competency Module Title Learning Nominal
Outcomes Duration
 Participate in  Participating in LO1: Obtain and 4 hours
workplace workplace convey workplace
communication, communication, information
 Develop career  Developing career
and life and life decisions, LO2: Perform
decisions,  Solving/Addressing duties following
 Solve/Adress routine problems. workplace
routine instructions
problems.
LO3: Complete
relevant work-
related documents

1
 LO 4: Manage
one’s emotion

LO 5: Develop
reflective
practice

LO 6: Boost self-
confidence and
develop self-
regulation

LO 7: Identify
routine
problems

LO 8: Look for
solutions to
routine
problems

LO 9:
Recommend
solutions to
problems
 Work in a team • Working in a team LO1: Describe 5 hours
environment, environment, team role and
 Contribute to • Contributing to scope
workplace workplace
innovation, innovation, LO2: Identify
 Present relevant • Presenting one’s role and
information. relevant responsibility
information. within team

LO3: Work as a
team member

LO4: Identify
opportunities to do
things better

LO5: Discuss and

develop ideas with
others

LO6: Integrate
ideas for change in
the workplace

2
 LO7: Gather
data/Information

LO8: Assess
gathered
data/information

LO9: Record and

present
information
 Practice career • Practicing career LO1. Integrate 5 hours
professionalism, professionalism, personal
 Practice • Practicing objectives with
entrepreneurial entrepreneurial organizational
skills in the skills in the goals
workplace. workplace.
LO2. Set and
meet work
priorities

LO 3. Maintain
professional
growth and
development

LO4. Apply
entrepreneurial
workplace best
practices

LO5.

Communicate
entrepreneurial
workplace best
practices

LO6. Implement
cost-effective
operations
 Practice  Practicing LO1. Identify 6 hour
occupational occupational safety OSH
safety and and compliance
health policies and health policies and Requirements.
procedures, procedures,
 Exercise  Exercising efficient LO2. Prepare
efficient and and effective OSH
effective sustainable requirements
sustainable practices in the for compliance.
practices in the workplace.

3
 workplace. LO 3. Perform
tasks in
accordance
with relevant
OSH policies
and
procedures.

LO4. Identify the

efficiency and
effectiveness of
resource
utilization.

LO5. Determine
causes of
inefficiency
and/or
ineffectiveness
of resource
utilization.

LO6. Convey
inefficient and
ineffective
environmental
practices.

Common Competencies
No. of Hours: (120 hours)
Unit of Module Title Learning Outcomes Nominal
Competency Duration
1. Apply Quality 1. Applying 1.1. Assess quality of 10 hours
Standards quality received materials
standards 1.2. Assess own work
1.3. Engage in quality
improvement
2. Perform 2. Performing 2.1 Plan and prepare for 10 hours
computer computer task to be taken
operations operations undertaken
2.2 Input data into
computer
2.3 Access information
using compute
2.4 Produce output/ data
using computer
system
2.5 Use basic functions of

4
 a www-browser to
locate information
2.6 Maintain computer
equipment and systems
3. Perform 3. Performing 3.1. Select measuring 20 hours
Mensuration Mensuration instruments
and and 3.2. Carry out
Calculation Calculation measurement and
calculation
3.3. Maintain measuring
instruments
4. Prepare and 4. Preparing and 4.1. Identify different 20 hours
Interpret Interpreting kinds of technical
Technical Technical drawings
Drawings Drawings 4.2. Interpret technical
drawing
4.3. Prepare/make
changes on
electrical/electronic
schematic and
drawings
4.4. Store technical
drawings and
equipment/
instruments
5.Use Hand Tools 5. Using Hand 5.1. Plan and prepare for 20 hours
Tools task to be undertaken
5.2. Prepare hand tools
5.3. Use appropriate hand
tools and equipment
5.4. Maintain hand tools

6. Terminate and 6. Terminating and 6.1 Plan and prepare for 20 hours
Connect Connect Electrical termination/connection
Electrical wiring and of electrical
wiring and Electronic Circuit wiring/electronic
Electronic circuits
Circuit 6.2 Terminate/connect
electrical
wiring/electronic
circuits 6.3 Test
termination/
connection of
electrical wiring
/electronics circuits

5
 7. Test electronic 7. Testing 7.1 Determine criteria for 20 hours
components electronic testing electronics
components components
7.2 Plan an approach for
component testing
7.3 Test components
7.4 Evaluate the testing
process

Core Competencies

No. of Hours:(180 hours)

Unit of Competency Module Title Learning Outcomes Nominal
Duration
1. Install and 1. Installing and 1.1.Assemble 45 hours
configure configuring computer
computer computer hardware
systems systems 1.2.Install operating
system and
drivers for
peripherals/
devices.
1.3.Install the
computer
application
software
1.4.Conduct testing
and
documentation

2. Set-up computer 2. Setting-up 3.1.Set-up user 45 hours

networks computer access
networks 3.2.Configure
network
services
3.3.Perform testing,
documentation
and pre
deployment
practic

6
 3. Set-up 3. Setting-up 3.1.Set-up user 45 hours
Computer Computer access
Servers Servers 3.2.Configure
network
services
3.3.Perform
testing,
documentation
and
predeployment
practices
4. Maintain and 4. Maintaining 4.1.Plan and 45 hours
repair computer and repairing prepare for
systems and computer maintenance
networks systems and and repair
networks 4.2.Maintain
computer
systems and
networks
4.3.Diagnose faults
of computer
systems
4.4.Rectify/correct
defects in
computer
systems
4.5.Inspect and test
the computer
systems and
networks

Assessment Methods:
 Simulation/Practical test with oral questioning
 Written test
 oral examination
 Practical test
Course Delivery:
The delivery of training should follow to the design of
the curriculum. Delivery should be guided by the 10 basic
principles of competency-based TVET.

• The training is based on curriculum developed from the

competency standards;
• Learning is modular in its structure;
• Training delivery is individualized and self-paced;
• Training is based on work that must be performed;
• Training materials are directly related to the competency
standards and the curriculum modules;
• Assessment is based on the collection of evidence of the
performance of work to the industry required standard;
7
 • Training is based both on and off-the-job components;
• Allows for recognition of prior learning (RPL) or current
competencies;
• Training allows for multiple entry and exit; and
• Approved training programs are Nationally Accredited

The competency-based TVET system recognizes various types of

delivery modes, both on and off-the-job as long as the learning
is driven by the competency standards specified by the industry.
The following training modalities may be adopted when
designing training programs:

• The dualized mode of training delivery is preferred and

recommended, thus, programs would contain both in-school and
in-industry training or fieldwork components. Details can be
referred to the Dual Training System (DTS) Implementing Rules
and Regulations
• Modular/self-paced learning is a competency-based training
modality where the trainee is allowed to progress at his own
pace. The trainer only facilitates the training delivery
• Peer teaching/mentoring is a training modality wherein fast
learners are given the opportunity to assist the slow learners
• Supervised industry training or on-the-job training is a training
approach designed to enhance the knowledge and skills of the
trainee through actual experience in the workplace to acquire
specific competencies prescribed in the training regulations
• Distance learning is a formal education process in which
majority of the instruction occurs when the students and
instructor are not in the same place. Distance learning may
employ correspondence study, audio, video or computer
technologies

Resources:

(List of recommended tools, equipment and materials for the training of

(no. of trainees) trainees for (title of program/qualification).

Qty. Tools Qty. Equipment Qty. Materials

10 pcs. Screwdriver 10 units Desktop Computer 400 pcs. RJ 45 Pass Though
(standard) (A6/A10 AMD, i3
4th Gen, 4GB
DDR3/DDR4,
500GB HDD) for
Client Purposes
not for Assembling
10 pcs. Screwdriver 10 units Laptop 25 pcs. Modular box (RJ45)
(Philips) computer/Netbook
GB, 500 GB HDD)
10 sets Precision 10 units Computers for server

8
 screwdrive (i5, 9th Gen, 4 GB,
rs 500 GB HDD
10 pcs. Long nose 10 units Either commercial or 20 pcs. Raceway or Slotted
pliers fabricated PVC 1.5” x 1.5”
Frame/Rack/Cabin x 48”
et
10 pcs. Combinational 20 pcs Patch panel (24 or 48- 1 box UTP cable (CAT 6)
pliers ports) CAT 6
10 sets Allen wrench 10 sets Working table with 1 can Contact cleaner
chair (for two
computers
10 pcs. Pass Through 1 unit Internet subscription 1 piece Whiteboard
Crimping (at least 50 MBPS)
tools
10 pcs. Soldering iron 10 units Uninterruptible Power
Supply (UPS) (650
VA)
10 pcs. Solder sucker 10 units Hub / Switch (24 ports 1 spool Filler (lead-free)
100mbps)
5 pcs. Wire stripper 1 unit Managed switch 4 pcs Fiber optic cable 2
meters
(terminated)
1 KVM Switch (optional) 10 pcs. Battery (9V for
VOM)
1 Network controller 20 pcs. Battery(1.5V for
VOM)
10 units Router with Wi-Fi 10 pcs. Battery 9V for LAN
(2.4-GHz) Dual Tester)
Band
10 Wireless Access Point 1 Liter Alcohol (Isopropyl
(2.4-5 Ghz) Dual 70%)
Band
1 unit Portable 10 units PC Video QUANTI INSTALLERS /
electric camera/Web TY SOFTWARE
hand drill camera
1 set Screw bit 2 units External optical drive 10 units Desktop OS
(Windows 10
and up-volume
license for
propriety
software)
10 pcs. Anti-static 1 unit USB External HDD, 1 units Network OS
Wrist 3.5 enclosure (windows
Strap, Server 2019
Elastic and up-License
Nylon for propriety
Fiber software)
10 pcs Flash 1 unit USB External HDD, 10 units Office productivity
light/Head 2.5 enclosure software

9
 mounted (license for
light proprietary
software)-FREE
Version
acceptable
OpenOffice/Libr
eOffice/WPS
10 cans Can of 1 unit USB External HDD, 10 units Disk utility
or Compress All-in-one External software-FREE
1 ed Air or enclosure version
uni Small acceptable
t Portable
Vacuum
10 Kron 1 unit USB printer 10 units Virtualization
pc punchdow software
s. n tool (license for
proprietary
software)-
FREE version
acceptable
1 unit Hot Air 1 unit Network Attached 10 units Disk creator
Soldering Storage (NAS) software
HD-unit (Bootable USB
Image Creator-
FREE Version
1 unit Cleaning 1 unit 3-in-1 Printer with 10 units Disk image
Brush wireless Access software (Image
for Recovery
System) FREE
version
acceptable
5 pcs. Steel tape, 5 10 units Flash drive (3.0 8GB) Application
meters software (PDF
reader, media
player, File
archiving and
Compression
Tool, USB Disc
Security
10 VOM(Analog/ 10 units Multitester VOM QUANTI RESOURCES /
pc Digital) TY MANUALS
s.
10 Anti-Static Mat 10 units LAN Cable tester 26 Motherboard’s
pc (30 x piec manual and
s. 50mm) es installer
5 units Used LAN/NIC for PCI 10 Device driver
slot piec installer
es
5 units Good LAN/NIC for 1 lot Assorted Computer
PCI slot for book, PC

10
 replacement Magazines and
journals
5 units Good LAN/NIC for
NIC for PCI slot for
replacement
5 units Used Power Supply
5 units Used Motherboard
5 units Good Motherboard for
replacement
5 units Used Power Supply
5 units Good Power Supply
for replacement
5 pcs Used AC cable
5 pcs Good AC cable for
replacement
10 Used CAT6 cable 2
met meters
ers
10 Good CAT6 cable 2
met meters for
ers replacement
5 pcs Good AC cable for
replacement
10 Used CAT6 cable 2
met meters
ers
10 Good CAT6 cable 2
met meters for
ers replacement
*NOTE: Implementation of the training program can be facilitated through a
Memorandum of Agreement between the training provider and industry partner/s
regarding the use of facilities. This is in response to the high cost of facilities and
equipment. Airconditioned vehicles can be hired on a per trip basis subject to
requirement.

Facilities:
Based on a class intake of 25 students/trainees.

Space Requirement Size in Meters Area in Sq. Total Area in Sq.

Meters Meters
Student/Trainee
1 x 1 m. 1 sq. m. 25 sq. m
Working Space
Lecture/Demo Room 8 x 5 m. 40 sq. m. 40 sq. m.
Learning Resource
3 x 5 m. 15 sq. m. 15 sq. m.
Center
Facilities/Equipment/ 24 sq. m.

11
 Circulation Area
Total workshop area: 104 sq. m.

(Disinfecting area/Portable hand wash area if possible)

Qualification of
Instructors/Trainers:
 Holder of National TVET Trainer’s Certificate (NTTC) Level 1 in Computer
Systems Servicing NC II; and
 Must have at least 2 years relevant job/industry experience.
FOR RENEWAL: Any of the following
 Work Immersion (COE or work immersion certification for at least 40 hrs)
 At least 8 hours relevant/related ICT seminars/refreshers trainings

12
 MODULES OF INSTRUCTION
BASIC COMPETENCIES

COMPUTER SYSTEM SERVICES NC III

20 HOURS/ 21st Century

BASIC COMPETENCIES: COMPUTER SYSTEM SERVICES NC II

SECTOR: ELECTRONICS
UNIT OF COMPETENCY :PARTICIPATE IN WORKPLACE COMMUNICATION,

13
 DEVELOP CAREER AND LIFE DECISIONS,
SOLVE/ADRESS ROUTINE PROBLEMS.
MODULE TITLE :PARTICIPATING IN WORKPLACE COMMUNICATION,
DEVELOPING CAREER AND LIFE DECISIONS,
SOLVING/ADRESSING ROUTINE PROBLEMS.
MODULE DESCRIPTOR : This module covers the knowledge, skills and
attitudes required to obtain, interpret and convey
information in response to workplace requirements.
Furthermore, this unit covers the knowledge, skills, and
attitudes in managing one’s emotions, developing
reflective practice, and boosting self-confidence and
developing self-regulation.
Moreover, it also covers the knowledge, skills and
attitudes required to apply problem-solving techniques to
determine the origin of problems and plan for their
resolution. It also includes addressing procedural
problems through documentation, and referral.

NOMINAL DURATION : 4 hrs

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:
LO 1: Obtain and convey workplace information
LO 2: Perform duties following workplace instructions
LO 3: Complete relevant work- related documents
LO 4: Manage one’s emotion
LO 5: Develop reflective practice
LO 6: Boost self-confidence and develop self-regulation
LO 7: Identify routine problems
LO 8: Look for solutions to routine problems
LO 9: Recommend solutions to problems

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

Assessment Contents Conditions Methodologies Assessment
Criteria Method
1.1 Specific 1.1 Effective  Group  Oral
and verbal The discussion evaluation
relevant and nonverbal students/
information is communication trainees  Lecture  Written
accessed 1.2 Different must be examination
from modes of provided  Demonstratio
appropriate communication with the n  Observatio
sources 1.3 Medium of following: n
communication
1.2 Effective in 1. Writing

14
questioning, the workplace material
active 1.4 s (pen
listening Organizational &
and speaking policies paper)
skills are 1.5
used to Communicatio 2. Referen
gather and n ces
convey procedures (books)
information and
systems
1.3 Appropriat 1.6 Lines of 3. Manual
e Communicatio s
medium is n
used 1.7 Technology
to transfer relevant to the
information enterprise and
and the
ideas individual’s
work
1.4 Appropriat responsibilities
e non- 1.8 Workplace
verbal etiquette
communicatio
n is
used

1.5 Appropriat
e lines
of
communicatio
n
with
supervisors
and
colleagues
are identified
and
followed

1.6 Defined
workplace
procedures
for the
location and
storage of
information
are
used

1.7 Personal

15
interaction is
carried out
clearly
and concisely

LO 2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS

Assessmen Contents Conditions Methodologies Assessment
t Criteria Method
2.1 Written 2.1 Effective The  Group  Oral
notices verbal students/traine discussion evaluation
and and non- es must be
instructions verbal provided with  Lecture  Written
are read and communicatio the following:  examinatio
interpreted n  Demonstrati n
in 2.2 Different 1. Paper on
accordance modes of  Observatio
with communicatio 2. Pencils / n
organization n ball pen
al 2.3 Medium of
guidelines communicatio 3. Reference
2.2 Routine n in books
written the workplace
instruction 2.4 4. Manuals
are Organizationa
followed l/
based on Workplace
established policies
procedures 2.5
2.3 Communicatio
Feedback is n
given procedures
to workplace and
supervisor systems
based 2.6 Lines of
instructions/ communicatio
information n
received 2.7
2.4 Technology
Workplace relevant to the
interactions enterprise and
are the
conducted in individual’s
a work
courteous responsibilitie
manner s
2.5 Where 2.8 Effective
necessary, questioning
clarifications techniques
about (Clarifying

16
routine and
workplace probing)
procedures 2.9 Workplace
and etiquette
matters
concerning
conditions of
employment
is
sought and
asked
from
appropriate
sources
2.6 Meetings
outcomes
are
interpreted
and
implemented

LO3 COMPLETE RELEVANT WORK-RELATED DOCUMENTS

Assessment Contents Conditions Methodologies Assessment
Criteria Method
3.1 Range of 3.1 Effective 1. Paper  Group  Oral
forms verbal discussion evaluation
relating to and non-verbal 2. Pencils/ball
conditions of communication pen  Lecture  Written
employment 3.2 Different  examination
are modes of 3. Reference  Demonstration
completed communication s (books)  Observation
accurately 3.3 Workplace  Role play
and forms 4. Manuals
legibly and documents
3.2 3.4  Electronic
Workplace Organizational/ media (disk
data is Workplace files,
recorded on policies cyberspace)
standard 3.5
workplace Communication  Manual filing
forms procedures system
and and
documents systems  Computer-
3.3 Errors in 3.6 Technology based filing
recording relevant to the system
information enterprise and
on the  Telephone
forms/ individual’s
documents work  Electronic and
17
are identified responsibilities two-way radio
and
acted upon  Written
3.4 Reporting including
requirements electronic
to means,
supervisor memos,
are  instruction and
completed forms
according to
organizational  HR/Personnel
guidelines forms,
telephone
message
 forms, safety
reports

LO4. MANAGE ONE’S EMOTION

Assessmen Contents Conditions Methodologies Assessment
t Criteria Method
1.1 Self- 1.1 The  Discussion  Demonstrati
managemen Selfmanageme students/ Interactive on or
t nt trainees  Lecture simulation
strategies strategies that must be  Brainstormin with oral
are assist in provided with g questioning
identified regulating the following:  Demonstrati  Case
behavior and on problems
1.2 Skills to achieving Materials/  Role-playing involving
work personal and Supplies: workplace
independent learning goals  diversity
ly and to (e.g. Nine 1. Paper issues
show selfmanageme
initiative, to nt 2. Pencils/
be strategies ball pen
conscientiou according to
s, and Robert Kelley) 3. Referenc
persevering es
in the 1.2 Enablers (books)
face of and
setbacks barriers in 4. Manuals
and achieving
frustrations personal and
are career goals
developed
1.3
1.3 Techniques in

18
Techniques handling
for negative
effectively emotions and
handling unpleasant
negative situation in the
emotions workplace
and such as
unpleasant frustration,
situation in anger, worry,
the anxiety, etc.
workplace
are
examined

LO 5. DEVELOP REFLECTIVE PRACTICE

Assessme Contents Conditions Methodologies Assessment
nt Criteria Method
2.1 2.1 Basic The  Small  Demonstrat
Personal SWOT students/train Group ion
strengths Analysis ees must be Discussion or simulation
and  Interactive  with oral
provided with
achievemen 2.2 Lecture  questioning
ts, Strategies
the following:
 Brainstormi  Case
based on to ng problems
self improve  Involving
assessment one’s 1. Paper
Demonstrat workplace
strategies attitude in ion diversity issues
and the 2. Pencils/ball
pen  5 Role-
teacher workplace playing
feedback
are 2.3 Gibbs’ 3. References
contemplate Reflective (books)
d Cycle/
Model 4. Manuals
2.2 (Descriptio
Progress n,
when Feelings,
seeking and Evaluation
responding ,
to Analysis,
feedback Conclusio
from n,
teachers to and Action
assist plan)
them in
consolidatin
g
strengths,
addressing
weaknesses

19
and
fulfilling
their
potential
are
monitored

2.3
Outcomes
of
personal
and
academic
challenges
by
reflecting on
previous
problem
solving and
decision
making
strategies
and
feedback
from
peers and
teachers
are
predicted

LO 6. BOOST SELFCONFIDENCE AND DEVELOP SELF REGULATION

Assessme Contents Conditions Methodologies Assessment
nt Criteria Method
3.1 Efforts 3.1 Four The  Small Group  Demonstrati
for components students/traine  Discussion on
continuous of es must be  Interactive or simulation
self- self- provided with  Lecture with oral
improveme regulation the following:  Brainstormi questioning
nt are based on ng  Case
demonstrat SelfRegulati  Demonstrati problems
ed on 1. Paper on involving
Theory workplace
  Role-
3.2 (SRT) 2. Pencils/ diversity issues
playing
Counter- ball pen
productive 3.2
tendencies Personality 3. Referenc
at work development es
are concepts (books)
eliminated
3.3 Self-help 4. Manuals

20
3.3 Positive concepts (e.
outlook in g.,
life 7 Habits by
are Stephen
maintained. Covey,
transactional
analysis,
psycho-
spiritual
concepts)

LO 7. IDENTIFY ROUTINE PROBLEMS

Assessmen Contents Conditions Methodologies Assessment
t Criteria Method
1.1 Routine 1.1 Current Student/  Group  Case
problems industry trainee must discussion Formulation
or hardware be provided  Lecture
procedural and with the  Demonstratio  Life
problem software following: n Narrative
areas products  Role playing
are identified and services  Inquiry
1. Paper (Interview)
1.2 1.2 Industry
Problems to maintenance 2. Pencils/  Standardize
be , ball pen d
investigated service and test
are helpdesk 3. Reference
defined and practices, s (books)
determined processes
and 4. Manuals
1.3 Current procedures
conditions
of the 1.3 Industry
problem are standard
identified diagnostic
and tools
documented
1.4
Malfunctions
and
resolutions

LO 8. LOOK FOR SOLUTIONS TO ROUTINE PROBLEMS

Assessment Contents Conditions Methodologies Assessment
Criteria Method
2.1 Potential 2.1 Current Student/  Group  Case
solutions to industry trainee must discussion Formulation
problem are hardware be provided  Lecture
identified and with the  Demonstrati  Life
21
 software following: on Narrative
2.2 products  Role playing  Inquiry
Recommendatio and  (Interview)
ns about services 1. Paper
possible  Standardiz
solutions are 2.2 Industry 2. Pencils/ ed
developed, service ball pen  test
documented, and
ranked and helpdesk 3. Reference
presented to practices, s (books)
appropriate processes
person for and 4. Manuals
decision procedures
5. Operating
2.3 system
Operating
Systems

2.4 Industry
standard
diagnostic
tools

2.5
Malfunction
s and
resolutions.
2.6 Root
cause
analysis
LO 9. RECOMMEND SOLUTIONS TO PROBLEMS
Assessment Contents Conditions Methodologie Assessment
Criteria s Method
3.1 3.1Standard Student/  Group  Case
Implementatio Procedures trainee must discussion Formulation
n be provided  Lecture  Life
of solutions 3.2Documentati with the  Demonstrati Narrative
are on following: on  Inquiry
planned produce  Role playing (Interview)
Materials/  Standardiz
3.2 Evaluation Supplies: ed
of test
implemented 1. Paper
solutions are
planned 2. Pencils/
ball pen
3.3
Recommende 3. Referenc
d es
solutions are (books)

22
 documented
and submit to 4. Manuals
appropriate
person for
confirmation

BASIC COMPETENCY :
COMPUTER SYSTEM SERVICES NC II
UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT,
CONTRIBUTE TO WORKPLACE INNOVATION,
PRESENT RELEVANT INFORMATION.
MODULE TITLE : WORKING IN A TEAM ENVIRONMENT,
CONTRIBUTING TO WORKPLACE
INNOVATION,
PRESENTING RELEVANT INFORMATION.
MODULE DESCRIPTOR : This unit covers the skills, knowledge and
attitudes to identify one’s roles and responsibilities
as a member of a team. Moreover, this unit covers
the knowledge, skills and attitudes required to
make a pro-active and positive contribution to
workplace innovation. This unit also covers the
knowledge, skills and attitudes required to present
data/information appropriately.

NOMINAL DURATION : 5 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:

LO1: Describe team role and scope

LO2: Identify one’s role and responsibility within team
LO3: Work as a team member
LO4: Identify opportunities to do things better
LO5: Discuss and develop ideas with others
LO6: Integrate ideas for change in the workplace
LO7: Gather data/Information
LO8: Assess gathered data/information

LO9: Record and present information

LO 1. DESCRIBE TEAM ROLE AND SCOPE
Assessment Contents Conditions Methodologi Assessme
Criteria es nt Method
1.1 The role 1.1 Group The students/  Lecture/  Role
and structure trainees must be Discussion Play
objective of provided with the
the 1.2 Group following:  Group Work  Case
team is developme Study
identified nt 1. SOP of  Individual
from workplace

23
available 1.3 Work  Written
sources of Sources of 2. Job Test
information information procedures  Role Play

1.2 Team 3. Client /

parameters, supplier
reporting instructions
relationships
and 4. Quality
responsibiliti standards
es are
identified 5. Organizatio
from nal or
team external
discussions personnel
and
appropriate
external
sources

LO2. Identify one’s role and responsibility within team

Assessment Contents Conditions Methodologie Assessmen
Criteria s t Method
2.1 Individual 2.1 Team The students I  Role Play  Role
roles roles and trainees must be Lecture/ Play
and objectives provided with the Discussion
responsibilitie following:  Written
s 2.2 Team  Role Play Test
within the structure 1. SOP of
team and workplace  Written Test
environment parameters
are 2. Job
identified 2.3 Team procedures
developmen
2.2 Roles and t 3. Organizatio
objectives of n or
the 2.4 Sources external
team is of personnel
identified information
from available
sources of
information

2.3 Team
parameters,
reporting
relationships
and

24
responsibilitie
s are
identified
based on
team
discussions
and
appropriate
external
sources

LO3. Work as a team member

Assessment Contents Conditions Methodologie Assessme
Criteria s nt Method
3.1 Effective 3.1 The students I  Group  Role
and Communicatio trainees must be work Play
appropriate n provided with the
forms of Process following:  Role Play  Written
communicatio Test
ns 3.2 Workplace 4. SOP of  Lecture/
are used and communicatio workplace  Discussion
interactions n
undertaken protocol 5. Job
with procedures
team members 3.3 Team
based on planning 6. Organizati
company and on or
practices. decision external
making personnel
3.2 Effective
and 3.4 Team
appropriate thinking
contributions
made to 3.5 Team
complement roles
team activities
and objectives,
based on 3.6 Process of
workplace team
context Development

3.3 Protocols 3.7 Workplace

in context
reporting are
observed
based
on standard
company
practices.

25
3.4 Contribute
to the
development
of
team work
plans
based on an
understanding
of
team’s role
and
objectives

LO 4. IDENTIFY OPPORTUNITIES TO DO THINGS BETTER

Assessmen Contents Conditions Methodologies Assessment
t Criteria Method
1.1 1.1Roles of 1. Manuals  Interactive  Psychologic
Opportunitie individuals Lecture al and
s for in suggesting 2. Handboo  Appreciative behavioral
improvemen and k safety Inquiry Interviews
t are making and  Demonstratio  Performance
identified improvements security n Evaluation
proactively . 3. Report  Group work  Life
in own (sample) Narrative
area of 1.2Positive Inquiry
work. impacts  Review of
and portfolios of
1.2 challenges in evidence and
Information innovation. Third-party
are workplace
gathered 1.3Types of reports of on
and changes the-job
reviewed and performance.
which responsibility.  Standardize
may be d
relevant 1.4Seven  assessment
to ideas and habits of of
which might highly
 character
assist effective
 strengths
in gaining people.
and
support
for idea.  virtues
applied

LO 5. DISCUSS AND DEVELOP IDEAS WITH OTHERS

Assessmen Contents Conditions Methodologies Assessment
t Criteria Method
2.1 People 2.1Roles of The  Interactive  Psychologic

26
who individuals students/traine Lecture al and
could in suggesting es must be  Appreciative behavioral
provide and provided with Inquiry Interviews
input to making the following:  Demonstrati  Performanc
ideas for improvement on e
improvemen s.  Group work Evaluation
ts are 1. Paper  Life
identified. 2.2Positive Narrative
impacts 2. Pencils/ Inquiry
2.2 Ways of and ball pen  Review of
approaching challenges in portfolios of
people to innovation. 3. Reference evidence and
begin s (books) third-party
sharing 2.3Types of Manuals  workplace
ideas are changes reports of on
selected. and the-job
responsibility performance.
2.3 Meeting .  Standardize
is set d
with relevant 2.4Seven assessment of
people. habits of character
highly strengths and
2.4 Ideas for effective virtues applied
follow up people.
are review
and
selected
based on
feedback.

2.5 Critical
inquiry
method is
used to
discuss and
develop
ideas
with others.

LO 6. INTEGRATE IDEAS FOR CHANGE IN THE WORKPLACE.

Assessmen Contents Conditions Methodologies Assessment
t Criteria Method
3.1 Critical 3.1Roles of The  Interactive  Psychologic
inquiry individuals students/traine Lecture al and
method is in suggesting es must be  Appreciative behavioral
used and provided with Inquiry Interviews
to integrate making the following:  Demonstrati  Performanc
different improvement on e
ideas for s.  Group work Evaluation

27
change of  Life
key 3.2Positive 1. Paper Narrative
people. impacts  Inquiry
and 2. Pencils/ball Review of
3.2 challenges in pen portfolios of
Summarizin innovation. evidence and
g, 3. References third-party
analyzing 3.3Types of (books) workplace
and changes Manuals reports of
generalizing and onthe-job
skills responsibility  performanc
are used to . e.
extract  Standardize
salient 3.4Seven d
points in the habits of assessment of
pool highly character
of ideas. effective strengths and
people. virtues applied
3.3
Reporting 3.5Basic
skills research
are likewise skills.
used
to
communicat
e
results.

3.4 Current
Issues
and
concerns
on the
systems,
processes
and
procedures,
as
well as the
need
for simple
innovative
practices
are
identified.

LO 7. GATHER DATA/ INFORMATION

Assessment Contents Conditions Methodologie Assessment
Criteria s Method
1.1 Evidence, 1.1 The  Group  Oral

28
facts Organisational students/traine discussion evaluatio
and protocols es must be  Lecture n
information provided with  Demonstrati  Written
are collected 1.3 Confidentiali the following: on Test
ty  Role Play  Observati
1.2 on
Evaluation, 1.4 Accuracy 
terms 1. Paper Presentati
of reference 1.4 Business on
and mathematics 2. Pencils/
conditions and ball pen
are statistics
reviewed to 3. Reference
determine 1.5 Data s (books)
whether analysis 4. Manuals
data/ techniques/
information proced
falls within ures
project scope
1.6 Reporting
requirements to
a
range of
audiences

1.7 Legislation,
policy
and procedures
relating to the
conduct of
evaluations

1.8
Organizational
values, ethics
and
codes of
conduct
LO 8. ASSESS GATHERED DATA/ INFORMATION
Assessment Contents Conditions Methodologies Assessment
Criteria Method
2.1 Validity of 2.1 Business The  Group  Oral
data/ mathematics students/traine discussion evaluation
information is and es must be  Lecture
assessed statistics provided with  Demonstrat  Written
2.2 Data the following: ion Test
2.2 Analysis analysis  Role Play  Observati
techniques are techniques/  Practical on
applied to procedures exercises  Presentati
assess 2.3 Reporting 1. Paper

29
data/ requirements on
information. to a 2.
range of
2.3 Trends and audiences Pencils/ball
anomalies are 2.4 pen
identified Legislation,
policy 3.
2.4 Data and
analysis procedures References
techniques (books)
and relating to the 4.
procedures are conduct of
documented evaluations Manuals
2.5
2.5 Organisationa
Recommendati l
on values, ethics
s are made on and
areas of codes of
possible conduct
improvement.

LO 9. RECORD AND PRESENT INFORMATION

Assessment Contents Conditions Methodologies Assessment
Criteria Method
3.1 Studied 3.1 Data The  Group  Oral
data/ analysis students/traine discussion evaluation
information techniques/ es must be  Lecture  Written
are recorded. procedures provided with  Demonstrati Test
the following: on  Observatio
3.2 3.2  Role Play n
Recommendati Reporting  Practical  Presentati
on requirement exercises on
s are analyzed s to a 1. Paper
for range of
action to audiences 2.
ensure
they are 3.3 Pencils/ball
compatible with Legislation, pen
the project’s policy
scope and and 3.
terms procedures
of reference. relating to References
the (books)
3.3 Interim and conduct of 4. Manuals
final evaluations
reports are
analyzed and 3.4
outcomes are Organization

30
 compared to al
the values,
criteria ethics and
established at codes of
the conduct
outset.

3.4 Findings
are
presented to
stakeholders.

BASIC COMPETENCIES : COMPUTER SYSTEM SERVICES NC II

UNIT OF COMPETENCY :PRACTICE CAREER PROFESSIONALISM,

PRACTICE ENTREPRENEURIAL SKILLS IN THE
WORKPLACE.
MODULE TITLE :PRACTICING CAREER PROFESSIONALISM,
PRACTICING ENTREPRENEURIAL SKILLS IN THE
WORKPLACE.
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
In promoting career growth and advancement.
Additionally, this unit also covers the outcomes required to apply entrepreneurial
workplace best practices and implement cost-effective operations.

NOMINAL DURATION : 4 Hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainees/students should be able to:

LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities
LO 3. Maintain professional growth and development
LO4. Apply entrepreneurial workplace best practices
LO5. Communicate entrepreneurial workplace best practices
LO6. Implement cost-effective operations

LO 1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL

GOALS
Assessment Contents Conditions Methodologi Assessme
Criteria es nt Method
1. Pursue  Code of The  Case  Case
personal conduct and students/traine Study Study

31
 growth code of es must be  Lecture/  Written
and work ethics provided with  Discussi Test
plan  Personal the following: on 
towards hygiene Intervi
improving  Interpersona Equipment ew
qualificatio l and simulated
ns set for intrapersona laboratory
profession l skills room
2. Maintain  Communicat electronic
intraperso ion skills learning
nal and  Fundamenta device
interperso l rights at computer
nal work television
relationshi  Company and video
ps in the procedures set
course of and
managing standards
self,  Materials/
based on Supplies
performan case studies
ce prints and
evaluation media
.
3. Commitm
ent to the
organizati
on and its
goal is
demonstra
ted in the
performan
ce of
duties

LO 2. SET AND MEET WORK PRIORITIES

Assessment Contents Conditions Methodologi Assessme

Criteria es nt Method
1. Completin 1. Work The  Case  Case
g values students/traine Study Study
demands and ethics es must be  Lecture/  Writte
are 2. Company provided with  Discussi n Test
prioritized policies the following: on 
to achieve 3. Company Intervi
personal, operating ew
team and procedure
organizati s and Tools
onal goals standards assessment
and 4. Gender tools for

32
 objectives and case studies
2. Resources Developm
are utilized ent
efficiently 5. Personal Equipment
and Hygiene simulated
effectively laboratory
to manage room
with electronic
priorities learning
and device
commitme computer
nts television
3. Practice and video
long set
economic
use and Materials/
maintenan Supplies
ce case studies
equipment prints and
and media
facilities
Workplace/
are
location
followed
assessment
as per
establishe
d
procedure
s.

LO 3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

Assessment Contents Conditions Methodologi Assessme
Criteria es nt Method
1. Trainings 1. Certificati The  Case  Case
and ons and students/traine Study Study
career licenses es must be  Lecture/  Writte
opportuniti appreciati provided with  Discussi n Test
es are on the following: on 
identified 2. Participat  Film Intervi
and e in Materials viewing ew
availed of training /  Lecture 
based on programs Supplies  Group
job 3. Awards/ Certificat Discussi
requireme rewards es and on
nts licenses
 Researc
2. Recognitio pen and
h
ns are paper
 Simulate
sought/
d training
received

33
 and worksho
demonstra ps
ted as 
proof of
career
advancem
ent
3. Obtain
and renew
licenses
and/ or
certificatio
ns
relevant to
job and
career

LO 4. APPLY ENTREPRENEURIAL WORKPLACE BEST PRACTICES

Assessmen Contents Conditions Methodologi Assessme
t Criteria es nt Method
1.1 Good 1.1 Workplace best The  Case  Case
practices practices, students/traine Study Study
relating to policies and es must be  Lecture/  Written
workplace criteria provided with  Discussio Test
operations the following: n 
are 1.2 Resource Intervie
observed Utilization w
and
selected 1.3Ways in 1.Paper
following fostering
workplace entrepreneurial 2.Pencils/ball
policy. attitudes: pen
 Patience
1.2 Quality  Honesty 3.References
procedures  Quality (books)
and consciousness 4. Manuals
practices  Safety
are consciousness
complied 
with Resourcefulne
according to ss
workplace
requirement
s.

1.3 Cost-
conscious
habits in

34
resource
utilization
are
applied
based
on industry
standards.

LO 5. COMMUNICATE ENTREPRENEURIAL WORKPLACE BEST PRACTICES

Assessment Contents Conditions Methodologi Assessme
Criteria es nt Method
2.1 2.1 Workplace The  Lecture/  Written
Observed best students/traine  Discussion Test
good practices, es must be 
practices policies and provided with Intervie
relating to criteria the following: w
workplace
operations 2.2 Resource
are Utilization
communicate 1. Paper
d 2.3 Ways in
to fostering 2.
appropriate entrepreneurial
person. attitudes: Pencils/ball
pen
2.2  Patience
Observed  Honesty 3.
quality  Quality
procedures  consciousnes References
and s (books)
practices are  Safety 4. Manuals
communicate consciousnes
d s
to  
appropriate Resourcefulne
person ss
2.3 Cost-
conscious
habits in
resource
utilization are
communicate
d
based on
industry
standards.

35
LO 6. IMPLEMENT COST EFFECTIVE OPERATIONS
Assessment Contents Conditions Methodologie Assessmen
Criteria s t Method
3.1 3.1 The  Case Study  Case
Preservation Optimization students/trainee Study
and of s must be  Lecture/
optimization workplace provided with  Discussion  Written
of workplace resources the following: Test
resources is
implemented 3.2 5S 1. Paper  Interview
in procedures
accordance and concepts 2.Pencils/ball
with pen
enterprise 3.3 Criteria for
policy Cost 3.References
effectiveness (books)
3.2 Judicious 4. Manuals
use of 3.4 Workplace
workplace Productivity
tools,
equipment 3.5 Impact of
and entrepreneuria
materials are l mindset to
observed workplace
according to productivity
manual and
work 3.6 Ways in
requirements fostering
. entrepreneuria
l attitudes:
3.3
Constructive  Quality
contributions consciousness
to  Safety
office consciousness
operations
are
made
according
to enterprise
requirements
.

3.4 Ability to
work within
one’s
allotted time
and finances
is
sustained.

36
BASIC COMPETENCIES : COMPUTER SYSTEM SERVICES NC II

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL SAFETY AND

HEALTH POLICIES AND PROCEDURES,
EXERCISE EFFICIENT AND EFFECTIVE
SUSTAINABLE PRACTICES IN THE WORKPLACE.
MODULE TITLE : PRACTICING OCCUPATIONAL SAFETY AND
HEALTH POLICIES AND PROCEDURES,
EXERCISING EFFICIENT AND EFFECTIVE
SUSTAINABLE PRACTICES IN THE WORKPLACE.

MODULE DESCRIPTOR : This unit covers the knowledge, skills and

attitudes required to identify OSH compliance
requirements, prepare OSH requirements for
compliance, perform tasks in accordance with
relevant OSH policies and procedures
Moreover, this unit covers knowledge, skills and attitude to identify the efficiency and
effectiveness of resource utilization, determine causes of inefficiency and/or
ineffectiveness of resource utilization and Convey inefficient and ineffective
environmental practices

NOMINAL DURATION : 5 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainees/students should be able to:

LO1. Identify OSH compliance Requirements.

LO2. Prepare OSH requirements for compliance.
LO 3. Perform tasks in accordance with relevant OSH policies and procedures.
LO4. Identify the efficiency and effectiveness of resource utilization.
LO5. Determine causes of inefficiency and/or ineffectiveness of resource utilization.
LO6. Convey inefficient and ineffective environmental practices.

LO 1. IDENTIFY OSH COMPLIANCE REQUIREMENTS

Assessment Contents Conditions Methodologie Assessment
Criteria s Method
1.1 Relevant 1.1. OSH The  Lecture  Written Exam
OSH preventive students/trainee  Group  Demonstratio
requirements, and control s must be Discussion n
regulations, requireme provided with  Observation
policies and nt the following:  Interviews /
procedures Questioning
are 1.2.

37
identified in Hierarchy
accordance of 1. Paper
with Controls
workplace 2.
policies 1.3.
and Hazard Pencils/ball pen
procedures Prevention
and 3.
1.2 OSH Control
activity References
nonconformitie 1.4. (books)
s are General 4. Manuals
conveyed to OSH
appropriate Principles
personnel
1.5. Work
1.3 OSH standards
preventive and
and control procedures
requirements
are 1.6. Safe
identified in handling
accordance procedures
with of
OSH work tools,
policies equipment
and and
procedures materials

1.7.
Standard
emergency
plan
and
procedures
in the
workplace

LO 2. PREPARE OSH REQUIREMENTS FOR COMPLIANCE

Assessmen Contents Conditions Methodologie Assessment
t Criteria s Method
2.1 OSH 2.1. The  Lecture  Written Exam
work activity Resources students/trainee  Group  Demonstratio
material, necessary s must be Discussion n
tools and to provided with  Observation
equipment execute the following:  Interviews /
requirement hierarchy  Questioning
s are of controls
identified in

38
accordance 2.2. 1. Paper
with General
workplace OSH 2.
policies principles
and 2.3. Work Pencils/ball pen
procedures standards
and 3.
2.2. procedure
Required s References
OSH (books)
materials, 2.4. Safe 4. Manuals
tools handling
and procedure
equipment s of
are tools,
acquired in equipment
accordance and
with materials
workplace
policies 2.5.
and Different
procedures OSH
control
2.3. measures
Required
OSH
materials,
tools
and
equipment
are
arranged/
placed in
accordance
with
OSH work
standards

LO 3. Perform tasks in accordance with relevant OSH policies and

procedures
Assessmen Contents Conditions Methodologie Assessment
t Criteria s Method
3.1 Relevant 3.1. OSH The  Lecture  Written Exam
OSH work students/trainee  Group  Demonstratio
work Standards s must be Discussion n
procedures provided with  Observation
are identified 3.2. the following:  Interviews /
in Industry  Questioning
accordance related

39
with work
workplace activities 1. Paper
policies 3.3.
and General 2.
procedures OSH
Principles Pencils/ball pen
3.2 Work
Activities are 3.4. OSH 3.
executed in Violations
accordance Non- References
with complianc (books)
OSH work e 4. Manuals
standards work
activities
3.3 Non-
compliance
work
activities are
reported to
appropriate
personnel

LO 4. IDENTIFY THE EFFICIENCY AND EFFECTIVENESS OF RESOURCE

UTILIZATION
Assessmen Contents Conditions Methodologie Assessment
t Criteria s Method
1.1 Required 1.1. The  Lecture  Written
resource Importance students/traine  Group Exam
utilization in of es must be Discussio  Demonstrati
the Environment provided with n on
workplace is al the following:  Simulatio  Observation
measured Literacy n  Interviews /
using Demonstration  Questioning
appropriate 1.2.
techniques Environment 1. Paper
al
1.2 Data are Work 2.
recorded in Procedures
accordance Pencils/ball pen
with 1.3. Waste
workplace Minimization 3.
protocol
1.4. Efficient References
1.3 Energy (books)
Recorded Consumption 4. Manuals
data s
are
compared to
determine

40
the
efficiency
and
effectivenes
s of
resource
utilization
according to
established
environment
al
work
procedures

LO 5. DETERMINE CAUSES OF INEFFICIENCY AND/OR INEFFECTIVENESS

OF RESOURCE UTILIZATION

Assessment Contents Conditions Methodologies Assessment

Criteria Method
2.1 Potential 2.1 Potential The  Lecture  Written
causes of causes of students/traine  Group Exam
inefficiency inefficiency es must be Discussion  Demonstrati
and/or and/or provided with  Demonstrati on
ineffectivene ineffectivene the following: on  Observation
ss ss  Interviews /
are listed are listed  Questioning
2.2 Causes 2.2 Causes 1. Paper
of of
inefficiency inefficiency 2.
and/or and/or
ineffectivene ineffectivene Pencils/ball
ss ss pen
are identified are identified
through through 3.
deductive deductive
reasoning reasoning References
(books)
2.3 Identified 2.3 Identified 4. Manuals
causes of causes of
inefficiency inefficiency
and/or and/or
ineffectivene ineffectivene
ss ss
are validated are validated
thru thru
established established
environment environment
al al

41
procedures procedures

LO 6. CONVEY INEFFICIENT AND INEFFECTIVE ENVIRONMENTAL

PRACTICES
Assessme Contents Conditions Methodologies Assessment
nt Criteria Method
3.1 3.1 The  Lecture  Written
Efficiency Appropriate students/traine  Group Exam
and Personnel to es must be Discussion  Demonstrati
effectivene address the provided with  Role Play on
ss of environment the following:  Demonstrati  Observation
resource al on  Interviews /
utilization hazards  Questioning
are
reported to 3.2 1. Paper
appropriate Environment
personnel al 2.
corrective
3.2 actions Pencils/ball
Concerns pen
related
resource 3.
utilization
are References
discussed (books)
with 4. Manuals
appropriate
personnel

3.3
Feedback
on
information/
concerns
raised
are clarified
with
appropriate
personnel

Common Competencies

Unit of Competency : APPLY QUALITY STANDARDS

Modules Title: APPLYING QUALITY STANDARDS

42
 Module Descriptor: This unit covers the knowledge, skills, attitudes and
values needed to apply quality standards in the workplace. The unit also includes
the application of relevant safety procedures and regulations, organization
procedures and customer requirements.
Nominal Duration: 10 hours
Summary of Learning Outcomes:

LO1. Assess quality of received materials

LO2. Assess own work
LO3. Engage in quality improvement

Details of Learning Outcomes:

LO1. Assess quality of received materials

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1.1. Work instruction 1.1 Carried Assessment  Field trip 
out work in may be  Symposium Demonstration
is obtained and work & questioning
is carried out in accordance conducted in  Problem  Observation
accordance with with the the solving & questioning
standard operating company’s workplace or  Simulation  Third party
procedures. standard in a  Individualize report
operating simulated learning
1.2. Received environment
procedures  On the job
materials are
1.2 training
checked against
Performed
workplace standards
task
and specifications.
according to
1.3. Faulty materials
specification
related to work are
s 1.3
identified and
Reported
isolated.
defects
1.4. Faults and any detected in
identified causes are accordance
recorded and/or with
reported to the standard
supervisor operating
concerned in procedures
accordance with 1.4 Carried
workplace out work in
procedures. accordance
1.5. Faulty materials with the
are replaced in process
accordance with improvemen
workplace t procedures
procedures.

43
LO2. Assess own work
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
2.1. Documentation 1.1 Carried Assessment  Field trip 
relative to quality out work in may be  Symposium Demonstration
within the company accordanc conducted in  Problem & questioning
is identified and e with the the solving  Observation
used. company’s workplace or  Simulation & questioning
standard in a  Individualize  Third party
2.2. Completed work simulated
operating learning report
is checked against environment
workplace standards procedures  On the job
1.2 training
relevant to the task
Performed
undertaken.
task
2.3. Errors are according
identified and to
isolated. specificatio
2.4. Information on ns
the quality and other 1.3
indicators of Reported
production defects
performance are detected in
recorded in accordanc
accordance with e with
workplace standard
procedures. operating
2.5. In cases of procedures
deviations from 1.4 Carried
specific quality out work in
standards, causes accordanc
are documented and e with the
reported in process
accordance with the improveme
workplace’ s nt
standards operating procedures
procedures.

LO3. Engage in quality improvement

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
3.1. Process 1.1 Carried Assessment  Field trip 
improvement out work in may be  Symposium Demonstration
procedures are accordanc conducted in  Problem & questioning
participated in e with the the solving  Observation
relative to workplace company’s workplace or  Simulation & questioning
assignment. standard in a  Individualize  Third party
operating simulated learning report
3.2. Work is carried environment
out in accordance procedures  On the job
1.2 training
with process
Performed

44
 improvement task
procedures. according
to
3.3. Performance of
specificatio
operation or quality
ns
of product of service
to ensure customer 1.3
satisfaction is Reported
monitored. defects
detected in
accordanc
e with
standard
operating
procedures
1.4 Carried
out work in
accordanc
e with the
process
improveme
nt
procedures

Unit of Competency : PERFORM COMPUTER OPERATIONS

Modules Title: PERFORMING COMPUTER OPERATIONS
Module Descriptor: This unit covers the knowledge, skills, attitudes and
values needed to perform computer operations which include inputting,
accessing, producing and transferring data using the appropriate hardware and
software.
Nominal Duration: 10 hours
Summary of Learning Outcomes:
LO1. Plan and prepare for task to be taken undertaken
LO2. Input data into computer
LO3. Access information using computer
LO4. Produce output/ data using computer system
LO5. Use basic functions of a www-browser to locate information
LO6. Maintain computer equipment and systems

Details of Learning Outcomes:

LO1. Plan and prepare for task to be taken undertaken

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1.1. Assessment Assessme  Modular 
Requirements of must show that nt may be  Film Demonstration
conducted

45
 task are the candidate: in the showing & questioning
determined in 1.1 Selected workplace  Computer  Observation
accordance with and used or in a based & questioning
hardware simulated
the required training  Third party
environme
output. components (elearning)  report
nt
1.2. Appropriate correctly and Project  Assessment
hardware and according to method of output
software are the task  On the job product
selected requirement training  Portfolio
according to task 1.2 used basic  Computer
assigned and software based
required applications to assessment
outcome. create new files
and documents
1.3. Task is
1.3 Produced
planned to
accurate and
ensure that OH
complete data
& S guidelines
in accordance
and procedures
with the
are followed.
requirements
1.4. Client - 1.4 Used
specific appropriate
guidelines and devices and
procedures are procedures to
followed. transfer
1.5. Required files/data
data security accurately
guidelines are 1.5 Used basic
applied in functions of a
accordance with www-browser
existing to locate
procedures. information.

LO2. Input data into computer

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
2.1. Data are Assessment Assessme  Modular 
entered into the must show that nt may be  Film Demonstrati
computer using the candidate: conducted showing on &
appropriate 1.1 Selected in the  Computer questioning
program/applicati and used workplace based 
on in accordance hardware or in a training Observation
with company components simulated (elearning)  &
procedures. correctly and environme Project questioning
2.2. Accuracy of according to nt method  Third party
information is the task  On the report
checked and requirement job training 
information is 1.2 used basic Assessment
saved in software of output
accordance with applications to product

46
 standard create new files  Portfolio
operating and documents  
procedures. 1.3 Produced Computer
accurate and based
2.3. Inputted assessme
data is stored in complete data nt
storage media in accordance
according to with the
requirements. requirements
2.4. Work is 1.4 Used
performed within appropriate
ergonomic devices and
guidelines. procedures to
transfer
files/data
accurately
2.1.1 1.5
Used
basic
function
s of a
www-
browser
to locate
informati
on.

LO3. Access information using computer

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
3.1. Correct Assessment Assessme  Modular 
program/applicati must show that nt may be  Film Demonstrati
on is selected the candidate: conducted showing on &
based on job 1.1 Selected in the  Computer questioning
requirements. and used workplace based 
3.2. hardware or in a training Observation
Program/applicat components simulated &
(elearning) 
ion containing correctly and environm questioning
Project
according to ent
the information method  Third
required is the task  On the party report
accessed requirement job training 
according to 1.2 used basic Assessment
company software of output
procedures. applications to product
3.3. Desktop create new files  Portfolio
icons are and documents  Computer
correctly 1.3 Produced based
selected, opened accurate and assessment
and closed for complete data
navigation in accordance

47
 purposes. with the
3.4. Keyboard requirements
techniques are 1.4 Used
carried out in line appropriate
with OH & S devices and
requirements for procedures to
safe use of transfer
keyboards. files/data
accurately
1.5 Used basic
functions of a
www-browser
to locate
information.

LO4. Produce output/ data using computer system

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
4.1. Entered data Assessment Assessm  Modular 
are processed must show that ent may  Film Demonstrati
using the candidate: be showing on &
appropriate 1.1 Selected conducte  Computer questioning
software and used d in the based 
commands. hardware workplac training Observation
components e or in a &
4.2. Data are (elearning) 
correctly and simulate questioning
printed out as Project
according to the d
required using method  Third
task environm
computer  On the job party report
requirement ent
hardware training 
/peripheral 1.2 used basic Assessment
devices in software of output
accordance with applications to product
standard create new files  Portfolio
operating and documents  Computer
procedures. 1.3 Produced based
accurate and assessment
4.3. Files and
complete data in
data are
accordance with
transferred
the
between
requirements
compatible
1.4 Used
systems using
appropriate
computer
devices and
software,
procedures to
hardware/periph
transfer
eral devices in
files/data
accordance with
accurately
standard
operating 1.5 Used basic
procedures. functions of a

48
 www-browser
to locate
information.

LO5. Use basic functions of a www-browser to locate information

Assessment Contents Conditions Methodologi Assessment
Criteria es Methods
5.1. Information Assessment Assessme  Modular 
requirements for must show that nt may be  Film Demonstratio
internet search the candidate: conducted showing n&
are established. 1.1 Selected in the  Computer questioning 
5.2. Browser is and used workplace based Observation
launched. hardware or in a training & questioning
5.3. Search components simulated (elearning)  Third party
engine is loaded. correctly and environme  Project report
5.4. Appropriate according to the nt method 
search criteria/or task  On the Assessment
URL of site is requirement job training of output
entered. 1.2 used basic product
software  Portfolio
5.5. Relevant
applications to  Computer
links are followed
create new files based
to locate
and documents assessment
required
1.3 Produced
information. 5.6.
accurate and
Useful pages are
complete data
bookmarked or
in accordance
printed as
with the
required.
requirements
1.4 Used
appropriate
devices and
procedures to
transfer
files/data
accurately
1.5 Used basic
functions of
a www-
browser to
locate
information.

LO6. Maintain computer equipment and systems

Assessment Contents Conditions Methodologi Assessment
Criteria es Methods
6.1. Procedures Assessment Assessme  Modular 

49
 for ensuring must show that nt may be  Film Demonstratio
security of data, the candidate: conducted showing n&
including regular 1.1 Selected in the  Computer questioning 
back-ups and and used workplace based Observation
virus checks are hardware or in a training & questioning
implemented in components simulated (elearning)  Third party
accordance with correctly and environme  Project report
standard according to the nt method 
operating task  On the Assessment
procedures. requirement job training of output
6.2. Basic file 1.2 used basic product
maintenance software  Portfolio
procedures are applications to  Computer
implemented in create new files based
line with the and documents assessment
standards 1.3 Produced
operating accurate and
procedures. complete data
in accordance
with the
requirements
1.4 Used
appropriate
devices and
procedures to
transfer
files/data
accurately
1.5 Used basic
functions of
a www-
browser to
locate
information.

Unit of Competency : PERFORM MENSURATION AND CALCULATION

Modules Title: PERFORMING MENSURATION AND CALCULATION
Module Descriptor: This unit covers the knowledge, skills and attitudes and values
needed identify, care, handle and use measuring instruments
Nominal Duration: 20 hours
Summary of Learning Outcomes:
LO1. Select measuring instruments
LO2. Carry out measurements and calculation
LO3. Maintain measuring instruments
LO4. Review training

Details of Learning Outcomes:

50
LO1. Select measuring instruments

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.1. Object or  Demons The following  Modular  Demonstrat
component trated resources  Film showing ion &
to be the MUST be  Computer questioning
measured ability to provided: based  Observatio
identify 4.1.
is identified training (e- n&
specific
1.2. Correct Project or
learning) questioning
training
specificatio needs work activities  Project  Third party
ns are and that allow the method report
obtained required candidate to  On the job  Assessmen
from compete demonstrate training t of output
relevant ncy planning, product
source outcome conducting  Portfolio
1.3 Measuring s. and review of Computer
tools are  Demons training on a based
selected in line trated one-to-one or assessment
with job the small group
requirements ability to basis.
outline 4.2.
the
training Access to
approac records,
h and logbooks,
steps to reports and
be other sources
followed of information
. about the
 Demons operation
trated and/or the
the personnel.
ability to
identify
training
participa
nt(s)
and
delivery
method(
s) to be
used
 Demons
trated
the
ability to
organize
and
conduct
the
training.

51
LO2. Carry out measurements and calculation

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Appropriate  Demons The following  Modular  Demonstrat
measuring trated resources  Film showing ion &
instrument is the MUST be  Computer questioning
selected to ability to provided: based  Observatio
achieve identify training (e- n&
required specific 1.Project or
outcome work activities
learning) questioning
training
needs that allow the  Project  Third party
2. Accurate method report
measurement and candidate to
required demonstrate  On the job  Assessmen
s are obtained
compete planning, training t of output
for job
ncy conducting product
3.Calculation outcome and review of  Portfolio
needed to s. training on a  Computer
complete work  Demons one-to-one or
based
tasks are trated small group
performed
assessmen
the basis.
using the four t
ability to
basic process outline 2.Access to
of addition (+), the records,
subtraction (-), training logbooks,
multiplication approac reports and
(x), and h and other
division (/) steps to sources of
4.Calculation be
information
involving followed
. about the
fractions,
percentages  Demons operation
and mixed trated and/or the
numbers are the personnel.
used to ability to
complete identify
workplace training
tasks. participa
5.Numerical nt(s)
computation is and
self-checked delivery
and corrected method(
for accuracy s) to be
used
6.Instruments are  Demons
read to the trated
limit of the
accuracy of ability to
the tool. organize
and
conduct
the
training.

52
LO3. Maintain measuring instruments

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.Measuring  Demons The following  Modular  Demonstrat
instruments are trated resources  Film showing ion &
not dropped to the MUST be  Computer questioning
avoid damage ability to provided: based  Observatio
identify 4.1.
2.Measuring training (e- n&
specific
instruments are Project or
learning) questioning
training
cleaned before work activities  Project  Third party
needs
and after using. that allow the method report
and
required candidate to  On the job  Assessmen
3.Proper storage training t of output
of instruments compete demonstrate
undertaken ncy planning, product
according to outcome conducting  Portfolio
manufacturer’s s. and review of  Computer
specifications  Demons training on a based
and standard trated one-to-one or assessmen
operating the small group
t
procedures. ability to basis.
outline 4.2. Access
the to records,
training logbooks,
approac reports and
h and other
steps to sources of
be informatio
followed n about the
. operation
 Demons and/or the
trated
personnel.
the
ability to
identify
training
participa
nt(s)
and
delivery
method(
s) to be
used
 Demons
trated
the
ability to
organize
and
conduct
the
training.

53
Unit of Competency : Perform Mensuration and Calculation
Modules Title: Performing Mensuration and Calculation
Module Descriptor: This unit covers the knowledge, skills and attitudes and values
needed identify, care, handle and use measuring instruments
Nominal Duration: 20 hours
Summary of Learning Outcomes:
LO1 Select measuring instruments
LO2 Carry out measurement and calculation
LO3 Maintain measuring instruments

Details of Learning Outcomes:

LO1. Select measuring instruments

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.Object or Assessme Assessment  Self- paced/  Written/
component to be nt must may be modular Oral
measured is show that conducted in  Demonstrati examinatio
identified the the on n
candidate: workplace or  Small group  Practical
in a discussion demonstrat
2.Correct
1.selected simulated  Distance ion
specifications
proper environment learning
are obtained
measuring
from relevant
instrument
source
s
according
3.Measuring to tasks
tools are
selected in line 2.carried
with job out
requirements measurem
ent and
calculation
s
maintained
and stores
instrument
s

LO2. Carry out measurements and calculation

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1.Appropriate Assessme Assessment  Self- paced/  Written/
measuring nt must may be modular Oral

54
 instrument is show that conducted in  Demonstrati examinatio
selected to the the on n
achieve required candidate: workplace or  Small group  Practical
outcome
in a discussion demonstrat
2.Accurate 1.selected simulated Distance ion
measurements proper environment learning
are obtained for measuring
job instrument
s
3.Calculation according
needed to
complete work to tasks
tasks are
performed using 2.carried
the four basic out
process of measurem
addition (+), ent and
subtraction (-),
multiplication (x), calculation
and division (/) s
maintained
4.Calculation and stores
involving instrument
fractions, s
percentages and
mixed numbers
are used to
complete
workplace tasks.

5.Numerical
computation is
self-checked and
corrected for
accuracy

6.Instruments
are read to the
limit of accuracy
of the tool.

LO3. Maintain measuring instruments

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1.Measuring Assessme Assessment  Self- paced/  Written/
instruments are nt must may be modular Oral
not dropped to show that conducted in  Demonstrati examinatio
avoid damage the the on n
candidate: workplace or  Small group  Practical
in a discussion demonstrat
2.Measuring
1.selected simulated  Distance ion
instruments are
proper environment learning
cleaned before
measuring
and after using.
instrument
Proper storage of

55
 instruments s
undertaken according
according to to tasks
manufacturer’s
specifications and 2.carried
standard out
operating measurem
procedures. ent and
calculation
s
maintaine
d and
stores
instrument
s

Unit of Competency : PREPARE AND INTERPRET TECHNICAL DRAWING

Modules Title: PREPARING AND INTERPRETING TECHNICAL DRAWING
Module Descriptor: This unit covers the knowledge, skills and attitudes and values
needed to prepare/interpret diagrams, engineering abbreviation and drawings, symbols,
dimension.
Nominal Duration: 20 hours
Summary of Learning Outcomes:
LO1. Identify different kinds of technical drawings
LO2. Interpret technical drawing
LO3. Prepare/make changes to electrical/electronic schematics and drawings
LO4. Store technical drawings and equipment /instruments

Details of Learning Outcomes:

LO1. Identify different kinds of technical drawings

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.1 Correct Assessment Assessme Lecture/ Written
technical must show that nt may be demonstratio /oral
drawing is the candidate: conducted n examinati
selected in the Dualized ons
according to 1.1. selected workplace training  Direct
job correct or in a Distance 
requirements. technical simulated learning observation
1.2 Technical drawing in line environme Project
drawings are with job nt method
segregated in requirements  interview
accordance 1.2. correctly
with the types identified the

56
 and kinds of objects
drawings represented in
the drawing
1.3. identified
and interpreted
symbols used in
the drawing
correctly
1.4.prepared/
produced
electrical/electro
nic drawings
including all
relevant
specifications
1.5. stored
diagrams/equip
ment

LO2. Interpret technical drawing

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.1 Components, Assessme Assessmen Lecture/ Written /oral
assemblies or nt must t may be demonstration examination
objects are show that conducted Dualized s
recognized the in the training  Direct
as required. candidate: workplace Distance  observation
1.2 Dimensions or in a learning Project
of the key 1.selected simulated
method
features of correct environme
nt   interview
the objects technical
depicted in drawing in
the drawing line with
are correctly job
identified. requiremen
1.3 Symbols ts
used in the
drawing are 2.correctly
identified and identified
interpreted the objects
correctly. represente
1.4 Drawing is d in the
checked and drawing
validated 1.3.
against job
requirements identified
or equipment and
in interpreted
accordance symbols

57
 with standard used in the
operating drawing
procedures. correctly

3.prepared
/produced
electrical/el
ectronic
drawings
including
all relevant
specificatio
ns

4stored
diagrams/e
quipment

LO3. Prepare/make changes to electrical/electronic schematics and drawings

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.1 Electrical/ Assessme Assessmen Lecture/ Written /oral
electronic nt must t may be demonstration examination
schematic is show that conducted Dualized s
drawn and the in the
correctly
training  Direct
candidate: workplace Distance  observation
identified. or in a
1.2 Correct learning Project
1.1. simulated
drawing is method
environme
identified,
nt   interview
equipment are selected
selected and correct
used in technical
accordance drawing in
with job line with
requirements. job
requiremen
ts
1.2.

correctly
identified
the objects
represente
d in the
drawing
1.3.

identified

58
 and
interpreted
symbols
used in the
drawing
correctly
1.4.prepar
ed/
produced
electrical/el
ectronic
drawings
including
all relevant
specificatio
ns
1.5.stored
diagrams/e
quipment

LO4. Store technical drawings and equipment /instruments

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
4.1 Care and Assessme Assessmen Lecture/ Written /oral
maintenance nt must t may be demonstration examination
of drawings show that conducted
are Dualized s
the in the training  Direct
undertaken
according to candidate: workplace Distance  observation
company or in a learning Project
procedures. 1.1. simulated
method
4.2 Technical environme
drawings are nt  interview
selected
recorded correct
and
inventory is technical
prepared in drawing in
accordance line with
with job
company requiremen
procedures. ts
4.3 Proper
storage of 1.2.
instruments
is correctly
undertaken identified
according to the objects
company represente
procedures. d in the
drawing
1.3.

59
 identified
and
interpreted
symbols
used in the
drawing
correctly
1.4.

prepared/p
roduced
electrical/el
ectronic
drawings
including
all relevant
specificatio
ns
1.5.stored
diagrams/e
quipment

Unit of Competency : USE HAND TOOLS

Modules Title: USING HAND TOOLS
Module Descriptor: This unit covers the knowledge, skills and attitudes on the safe
use, handling and maintenance of tools.
Nominal Duration: 20 hours
Summary of Learning Outcomes:
LO1. Plan and prepare for tasks to be undertaken
LO2. Prepare hand tools
LO3. Use appropriate hand tools and test equipment
LO4. Maintain hand tools

Details of Learning Outcomes:

LO1. Plan and prepare for tasks to be undertaken

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Tasks to be Assessment Assessme Lecture/ Written /oral
undertaken are must show that nt may be demonstration examination
properly the candidate: conducted Dualized s
identified in the training  Direct
2. Appropriate workplace Distance  observation
1. Demonstrate or in a
hand tools are learning Project
d safe simulated
identified and method
working environme
selected   interview

60
according to the practices at nt
task all times
requirements
2.Communicate
d information
about
processes,
events or tasks
being
undertaken to
ensure a safe
and efficient
working
environment
3.Planned
tasks in all
situations and
reviewed task
requirements as
appropriate
4.Performed all
tasks to
specification
5.Maintained
and stored tools
in appropriate
location

LO2. Prepare hand tools

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
2.1. Appropriate Assessment must Assessme Lecture/ Written
hand tools show that the nt may be demonstratio /oral
are checked candidate: conducted n examinati
for proper in the Dualized ons
operation workplace training  Direct
1.Demonstrated or in a
and safety Distance 
safe working simulated
2.2. Unsafe or learning observation
practices at all environm
faulty tools times Project
ent
are method
identified  interview
and marked 2.Communicated
for repair information about
according to processes, events
standard or tasks being

61
 company undertaken to
procedure ensure a safe and
efficient working
environment
3.Planned tasks
in all situations
and reviewed task
requirements as
appropriate

4.Performed all
tasks to
specification
5.Maintained and
stored tools in
appropriate
location

LO3. Use appropriate hand tools and test equipment

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Tools are used Assessment must Assessme Lecture/ Written
according to show that the nt may be demonstratio /oral
tasks undertaken candidate: conducted n examinati
2. All safety in the Dualized ons
procedures in workplace training  Direct
using tools are 1.Demonstrated or in a Distance 
observed at all safe working simulated learning
times and observation
practices at all environm
appropriate times Project
ent
personal method
protective 
equipment (PPE) 2.Communicated interview
are used information about
3. Malfunctions, processes, events
unplanned or or tasks being
unusual events undertaken to
are reported to
ensure a safe and
the supervisor
efficient working
environment
3.Planned tasks
in all situations
and reviewed task
requirements as
appropriate
4.Performed all

62
 tasks to
specification
5.Maintained and
stored tools in
appropriate
location

LO4. Maintain hand tools

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.1. Tools are not Assessment must Assessment Lecture/ Written
dropped to avoid show that the may be demonstratio /oral
damage candidate: conducted n examinati
1.2. Routine in the Dualized ons
maintenance of workplace training  Direct
1.Demonstrated or in a
tools undertaken Distance 
safe working simulated
according to learning observation
practices at all environmen
standard times Project
operational t method
procedures, 2.Communicated  interview
principles and information about
techniques processes, events
1.3. Tools are or tasks being
stored safely in undertaken to
appropriate ensure a safe and
locations in efficient working
accordance with environment
manufacturer’s 3.Planned tasks
specifications or in all situations
standard operating and reviewed task
procedures requirements as
appropriate
4.Performed all
tasks to
specification
5.Maintained and
stored tools in
appropriate
location

Unit of Competency : TERMINATE AND CONNECT ELECTRICAL WIRING AND

ELECTRONICS CIRCUIT
Modules Title: TERMINATING AND CONNECTING ELECTRICAL WIRING
AND ELECTRONICS CIRCUIT

63
Module Descriptor: This unit covers the knowledge, skills, (and) attitudes and
values needed to terminate and connect electrical wiring and
electronic circuits
Nominal Duration: 20 hours
Summary of Learning Outcomes:
LO1. Plan and prepare for termination/connection of electrical wiring/electronics
circuits
LO2. Terminate/connect electrical wiring/electronic circuits
LO3. Test termination/ connections of electrical wiring/electronics circuits

Details of Learning Outcomes:

LO1. Plan and prepare for termination/connection of electrical wiring/electronics

circuits

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Materials Assessment Assessment Lecture/ Written
are must show that may be demonstratio /oral
checked the candidate: conducted n examinatio
according in the Dualized ns
to 1.1.Undertook workplace training  Direct
specificatio work safely and or in a Distance 
ns and according to simulated learning observation
tasks workplace and environmen Project
2. Appropriate standard t method
tools and procedures  interview
equipment 1.2. used
are appropriate
selected termination/
according connection
to tasks methods
requirement 1.3. followed
s correct
sequence in
3. Task is
termination /
planned to
connection
ensure OH
process
&S
1.4 conducted
guidelines
testing of
and
terminated
procedures
connected
are
electrical
followed
wiring/electronic
4. Electrical circuits using
wiring/electr appropriate
onic circuits procedures and
are
64
 correctly standards
prepared
for
connecting/
termination
in
accordance
with
instructions
and work
site
procedures

LO2. Terminate/connect electrical wiring/electronic circuits

Assessment Criteria Contents Conditions Methodologi Assessment

es Methods
1.Safety procedures Assessme Assess Lecture/ Written
nt must ment demonstrati /oral
in using tools are
show that may be on examinatio
observed at all times
the conduct Dualized ns
and appropriate
candidate: ed in the training  Direct
personal protective
workplac Distan 
equipment are used
1.Undertoo e or in a ce observation
2.All work undertaken k work simulate learning Project
safely in accordance safely and d method
with the workplace according environ 
and standard to ment interview
procedures workplace
3.Appropriate range and
of methods in standard
termination/connectio procedures
n are used according
to specifications, 2.used
manufacturer’s appropriate
requirements and termination
safety /
connection
4.Correct sequence of methods
operation is followed
5.Accessories used 3.followed
are adjusted, if correct
necessary sequence
in
6.Confirm termination
termination/connectio /
n undertaken connection
successfully in process
accordance with job
specification

65
 4.conducte
d testing of
terminated
connected
electrical
wiring/elect
ronic
circuits
using
appropriate
procedures
and
standards

LO3. Test termination/ connections of electrical wiring/electronics circuits

Assessment Criteria Contents Conditions Meyhodologi Assessment

es Methods
3.1 Testing of all Assessme
Assessment Lecture/ Written
completed nt must
may be demonstrati /oral
termination/ show that
conducted on examinati
connections of the in the Dualized ons
electric candidate:
workplace training  Direct
wiring/electronic or in a Distan 
circuits is
1.Undertoo simulated ce observation
conducted kfor work environmen learning Project
compliance withsafely and t method
specifications and
according 
regulations using
to interview
appropriate workplace
procedures and and
equipment standard
3.2 Wiring and procedures
circuits are
checked using 2.used
specified appropriate
testing termination
procedures /
3.3 Unplanned connection
events or methods
conditions are
responded to in 3.followed
accordance correct
with sequence
established in
procedures termination
/
connection
process

66
 3.conducte
d testing of
terminated
connected
electrical
wiring/elect
ronic
circuits
using
appropriate
procedures
and
standards

Unit of Competency : Test electronic components

Modules Title: Testing electronic components
Module Descriptor: This unit covers the knowledge, skills and attitudes required to
test electronic components. It includes competencies in determining the criteria for
testing electronics components, planning an approach for component testing, testing the
components and evaluating the testing process.
Nominal Duration: 20 hours
Summary of Learning Outcomes:
LO1. Determine criteria for testing electronics components
LO2. Plan an approach for component testing
LO3. Test components
LO4. Evaluate the testing process

Details of Learning Outcomes:

LO1. Determine criteria for testing electronics components

Assessment Contents Conditions Methodologi Assessment

Criteria es Methods
1. Work Assessment Assessment Lecture/ Written /oral
instructions requires may be demonstrati examination
are obtained evidence that conducted in on s
and clarified the the workplace Dualized  Direct
based on job candidate: or in a training  observation
order or 1.Determined simulated Distance Project
client criteria for environment learning method
requirement testing  interview
s electronics
2. Responsibl components
e person is 2.Planned an
consulted for approach for
effective and

67
 proper work component
coordination testing
3. Data 3.Tested
sheets/Appli components
cation notes 4.Evaluated
are obtained the testing
and process
interpreted
based on
manufacture
r’s
specification
s
4. Testing
criteria are
defined to
ensure that
components
meet
technical
and quality
requirement
s
5. Document
and
communicat
e testing
criteria to
relevant
personnel

LO2. Plan an approach for component testing

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.Various Assessment Assessment Lecture/ Written /oral
testing requires may be demonstratio examination
methods are evidence that conducted in n s
Identified based the the workplace Dualized  Direct
on types of candidate: or in a training  observation
electronic 1.Determined simulated Distance Project
components criteria for environment learning method
2.Characteristic testing  interview
s and electronics
appropriateness components
of testing 2.Planned an
methods to be approach for
used during component
development testing
and on

68
 completion is 3.Tested
determined components
3.Testing 4.Evaluated
methods are the testing
considered/sele process
cted in relation
to appropriate
testing
strategy
4.Plan for
testing
components is
developed at
specified points
during
development
and on
completion
6. Required
test &
measuring
instrument
s and tools
are prepared
and checked
in
accordance
with
established
procedure
7. Records
system is
established
to document
testing
results,
including
problems
and faults

LO3. Test components

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1.Testing Assessment Assessment Lecture/ Written /oral
methods are requires may be demonstratio examination
applied to evidence that conducted in n s
ensure that the the workplace Dualized  Direct
products meet candidate: or in a training  observation
creative, 1.Determined simulated Distance Project
production and criteria for environment learning method

69
 technical testing  interview
requirements electronics
2.Problems and components
faults detected 2.Planned an
by testing are approach for
recorded and component
remedial steps testing
taken in records 3.Tested
system is components
documented 4.Evaluated
3.Problems and the testing
faults detected process
during testing
are resolved in
accordance with
agreed project
or industry
practice
4.Evaluate final
products
against the
previously
determined
criteria
5.Testing
process is
documented
and
summarized
evaluation
report is
submitted to
relevant
personnel

LO4. Evaluate the testing process

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1.Testing Assessment Assessment Lecture/ Written /oral
methods that requires may be demonstratio examination
were successful evidence that conducted in n s
and those that the the workplace Dualized  Direct
led to difficulties candidate: or in a training  observation
are identified 1.Determined simulated Distance Project
based on criteria for environment learning method
industry testing  interview
standards electronics
2.Testing components
process and 2.Planned an
records system approach for

70
 are evaluated component
based on testing
standard 3.Tested
procedures components
3.Test 4.Evaluated
results/findings the testing
are documented process
for subsequent
components
testing.

CORE COMPETENCIES
Unit of Competency : INSTALL AND CONFIGURE COMPUTER SYSTEMS
Modules Title: INSTALLING AND CONFIGURING COMPUTER SYSTEMS
Module Descriptor: This unit covers the outcomes required in installing and
configuring desktop and workstation computers systems. It
consists of competencies to assemble computer hardware,
install operating system and drivers for peripherals/devices,
and install application software as well as to conduct testing
and documentation.
Nominal Duration: 45 hours
Summary of Learning Outcomes:
LO1. Assemble computer hardware
LO2. Prepare installer
LO3. Install operating system and drivers for peripherals/ devices
LO4. Install application software
LO5. Conduct testing and documentation

Details of Learning Outcomes:

LO1. Assemble computer hardware

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.Unit assembly Assessment Assessment Lecture/ Written /oral
is planned and must show may be demonstratio examination
prepared to that the conducted in n s
ensure OH&S candidate: the workplace Dualized  Direct
policies and 1.Assembled or in a training  observation
procedures are computer simulated Distance Project
followed in hardware environment learning method
accordance with  interview
systems 2.Installed
requirements operating

71
 2.Materials system and
necessary to drivers for
complete the peripherals/d
work are evices
identified and
obtained in 3.Installed
accordance with application
established software
procedures and Conducted
checked against testing and
systems documentati
requirements on
3.Tools,
equipment and
testing devices
needed to carry
out the
installation work
are obtained in
accordance with
established
procedures and
checked for
correct operation
and safety
4.Computer
hardware is
assembled in
accordance with
established
procedures and
systems
requirements

5.Basic-input-
output-system
(BIOS)
configuration is
performed in
accordance with
hardware
requirements.

LO2. Prepare installer

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.Portable Assessment Assessment Lecture/ Written /oral
bootable devices must show may be demonstratio examination

72
 are created in that the conducted in n s
accordance with candidate: the workplace Dualized  Direct
software 1.Assembled or in a
manufacturer training  observation
instruction computer simulated Distance Project
hardware environment learning method
2.Customized  interview
installers are 2.Installed
prepared in operating
accordance with system and
software drivers for
utilization guide
and end user peripherals/d
agreement. evices
3.Installation of
portable 3.Installed
applications are application
carried out in software
accordance with
software user Conducted
guide and testing and
software license documentati
on

LO3. Install operating system and drivers for peripherals/ devices

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.Operating Assessment Assessment Lecture/ Written /oral
system (OS) is must show may be demonstratio examination
installed in that the conducted in n s
accordance with candidate: the workplace Dualized  Direct
established 1.Assembled or in a training  observation
installation computer simulated Distance Project
procedures and hardware environment learning method
to comply with  interview
end-user 2.Installed
requirements operating
system and
2.Peripherals/
drivers for
devices drivers
peripherals/d
are installed and
evices
configured in
accordance with
3.Installed
manufacturer’s
application
instructions
software
and/or OS
Conducted
installation
testing and
procedures.
documentati
3.OS and drivers on
updates/patches
are accessed
and installed in

73
 accordance with
manufacturer’s
recommendation
s and
requirements
4.On-going
checks of the
quality of the
work are
undertaken in
accordance with
established
procedures

LO4. Install application software

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.Application Assessment Assessment Lecture/ Written /oral
software are must show may be demonstratio examination
installed based that the conducted in
on software n s
installation candidate: the workplace Dualized  Direct
guides, end-user 1.Assembled or in a training  observation
requirements computer simulated Distance Project
and software hardware environment learning method
license
agreement  interview
2.Installed
2.Variation to operating
application
software system and
installation is drivers for
carried out in peripherals/d
accordance to evices
customer/client
requirements 3.Installed
3.Software
updates are application
accessed and software
installed in Conducte
accordance with d testing
manufacturer’s and
recommendation documen
s and tation
requirements

LO5. Conduct testing and documentation

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1.Devices / Assessment Assessment Lecture/ Written /oral
systems and/or must show may be demonstratio examination
installation is

74
 tested to that the conducted in n s
determine candidate: the workplace Dualized  Direct
whether it 1.Assembled or in a
conforms to training  observation
requirements computer simulated Distance Project
2.Stress test is hardware environment learning method
conducted to  interview
ensure reliability 2.Installed
of equipment in operating
accordance with system and
manufacturer’s drivers for
instructions and
system peripherals/d
requirements evices
3.5S and 3Rs
are followed 3.Installed
according to application
environmental software
policies
4.Documentation Conducte
in relation to the d testing
test is forwarded and
to appropriate documen
personnel and/or tation
authority in
accordance with
requirements

Unit of Competency : SET-UP COMPUTER NETWORKS

Modules Title: SETTING-UP COMPUTER NETWORKS
Descriptor: This unit covers the outcomes required in setting-up computers
networks for LANs and small-office home-office (SOHO) systems. It
consists of competencies to install network cables, set network
configuration, set router/Wi-Fi/ wireless access point/repeater
configuration as well as to inspect and test the configured computer
networks.
Nominal Duration: 45 hours
Summary of Learning Outcomes:
LO1. Install network cables
LO2. Set network configuration
LO3. Set router/Wi-Fi/ wireless access point/repeater configuration
LO4. Inspect and test the configured computer networks

Details of Learning Outcomes:

LO1. Install network cables

75
 Assessment Contents Conditions Methodologie Assessme
Criteria s nt Methods
1.Cable routes are Assessment must Assessment Lecture/ Written /
determined and show that the may be demonstratio oral
planned in candidate: conducted in n examina
accordance with the Dualized tions
1.Installed network workplace or
network design training  Direct
cables in a
and actual 2.Set network Distance 
installation site. simulated learning observatio
configuration
environment n
2.Network 3.Set router/Wi-Fi/
materials wireless access Project
necessary to point/repeater method
complete the work configuration 
are identified and Inspected and interview
tested the
obtained in
configured
accordance with computer
established networks
procedures and
checked against
systems
requirements
3.Tools, equipment
and testing
devices needed to
carry out the
installation work are
obtained in
accordance with
established
procedures and
checked for correct
operation and safety
4.Appropriate
personal
protective
equipment is used
and OHS policies
and procedures
are followed
5.Copper cable
splicing is
performed based on
Electronic Industries
Alliance/Telecommu
nications Industry
Association
(EIA/TIA) standards
6.Network cables
and cable raceway

76
 are installed in
accordance with
established
procedures and
installation
requirements

7.Installation work is
performed and is
checked to ensure
no unnecessary
damage has
occurred and
complies with
requirements

8.OHS standards
and 5S principles
are followed
according to
enterprise
requirements
Excess components
and materials are
disposed of based on
WEEE directives and
3Rs waste
management
program.

LO2. Set network configuration

Assessment Contents Conditions Methodologie Assessme

Criteria s nt Methods
1.Network Assessment must Assessment Lecture/ Written /
connectivity of each show that the may be demonstratio oral
terminal is checked candidate: conducted in n examina
in accordance with the Dualized tions
1.Installed network workplace or
network design. training  Direct
cables in a
2.Any fault or 2.Set network Distance 
simulated learning observatio
problem in the configuration
environment n
network system is 3.Set router/Wi-Fi/
diagnosed and wireless access Project
remedied in line with point/repeater method
the standard configuration 
operating  Inspected interview
procedures. and tested
the
3.Network interface configured

77
 card (NIC) settings computer
are configured in networks
accordance with
network design.
4.Communication
checking between
terminals are carried
out in accordance
with OS network
configuration guides
Unplanned events
or conditions are
responded to in
accordance with
established
procedures

LO3. Set router/Wi-Fi/ wireless access point/repeater configuration

Assessment Contents Conditions Methodolpgie Assessme

Criteria s nt Methods
1.Client Device Assessment must Assessment Lecture/ Written /
systems settings show that the may be demonstratio oral
are configured candidate: conducted in n examina
in accordance the Dualized tions
1.Installed network workplace or
with training  Direct
cables in a
manufacturers’ 2.Set network Distance 
instructions and simulated learning observatio
configuration
end-user 3.Set router/Wi-Fi/
environment n
preferences wireless access Project
point/repeater method
2.Local area configuration 
network (LAN) Inspected and interview
tested the
port is
configured
configured in computer
accordance with networks
manufacturers’
instructions and
network design
3.Wide area network
(WAN) port is
configured in
accordance with
manufacturers’
instructions and
network design
4.Wireless settings
are configured
in accordance

78
 manufacturers’
instructions,
network design
and end-user
preferences
5.Security/Firewall/
Advance
settings are
configured in
accordance with
manufacturers’
instructions and
end-user
preferences

LO4. Inspect and test the configured computer networks

Assessment Contents Conditions Methodologie Assessme

Criteria s nt Methods
1.Final inspections Assessment must Assessment Lecture/ Written /
are undertaken show that the may be demonstratio oral
to ensure that candidate: conducted in n examina
the configuration the Dualized tions
1.Installed network workplace or
done on the training  Direct
cables in a
computer 2.Set network Distance 
networks simulated learning observatio
configuration
conforms with 3.Set router/Wi-Fi/
environment n
the wireless access Project
manufacturer’s point/repeater method
instruction/manu configuration 
al Inspected and interview
2.Computer tested the
networks are configured
computer
checked to
networks
ensure safe
operation.
3.Reports are
prepared/compl
eted according
to company
requirements.

Unit of Competency : SET-UP computer servers

Modules Title: SETTING-UP computer servers

79
 Descriptor: This unit covers the knowledge, skills and attitudes needed to set-up
computer servers for LANs and SOHO systems. It consists of competencies to set-up user access
and configures network services as well as to perform testing, documentation and pre-
deployment procedures.
Nominal Duration: 45 hours
Summary of Learning Outcomes:
LO1. Set-up user access
LO2. Configure network services
LO3. Perform testing, documentation and pre-deployment procedures

Details of Learning Outcomes:

LO1. Set-up user access

Assessment Contents Conditions Methodologie Assessme

Criteria s nt Methods
1 User folder is Assessment must Assessment Lecture/ Written /
created in show that the may be demonstratio oral
accordance with candidate: conducted in n examina
network operating the Dualized tions
system (NOS) 1.Installed network workplace or training  Direct
features cables in a
2.Set network Distance 
2 User access level simulated
configuration learning observatio
is configured environment
based on NOS 3.Set router/Wi-Fi/ n
features and wireless access Project
established point/repeater method
network access configuration 
policies/end-user Inspected and interview
requirements. tested the
3 Security check is configured
performed in computer
accordance with networks
established
network access
policies/end-user
requirements.

LO2. Configure network services

Assessment Contents Conditions Methodologie Assessme

Criteria s nt Methods
1.Normal functions Assessment must Assessment Lecture/ Written /
of server are show that the may be demonstratio oral
checked in candidate: conducted in n examina
accordance with the Dualized tions
1.Installed network workplace or
manufacturer’s training  Direct
cables in a
instructions 2.Set network Distance 

80
 2.Required modules configuration simulated learning observatio
/add-ons are 3.Set router/Wi-Fi/ environment n
wireless access Project
installed/updated
point/repeater method
based on NOS configuration
installation 
 Inspected
procedures and tested
interview
3.Network services the
to be configured are configured
confirmed based on computer
user/system networks
requirements
4.Operation of
network services are
checked based on
user/system
requirements
5.Unplanned events
or conditions are
responded to in
accordance with
established
procedures

LO3. Perform testing, documentation and pre-deployment procedures

Assessment Contents Conditions Methodologie Assessme

Criteria s nt Methods
1.Pre-deployment Assessment must Assessment Lecture/ Written /
procedures is show that the may be demonstratio oral
undertaken candidate: conducted in n examina
based on the Dualized tions
1.Installed network workplace or
enterprise training  Direct
cables in a
policies and 2.Set network Distance 
procedures simulated learning observatio
configuration
2.Operation and 3.Set router/Wi-Fi/
environment n
security check wireless access Project
are undertaken point/repeater method
based on end- configuration 
user Inspected and interview
requirements tested the
configured
3.Reports are computer
prepared/compl networks
eted according
to enterprise
policies and
procedures.

81
Unit of Competency : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
NETWORKS
Modules Title: MAINTAINING AND REPAIRING COMPUTER
SYSTEMS AND NETWORKS
Descriptor: This unit covers the knowledge, skills and attitudes needed to maintain
and service computer systems and networks.
Nominal Duration: 45 hours
Summary of Learning Outcomes:
LO1. Plan and prepare for maintenance and repair
LO2. Maintain computer systems and networks
LO3. Diagnose faults of computer systems and networks
LO4. Rectify/correct defects in computer systems and networks
LO5. Inspect and test the computer systems and networks

Details of Learning Outcomes:

LO1. Plan and prepare for maintenance and repair

Assessment Contents Conditions Methods Assessme

Criteria nt Methods
1.Maintenance Assessment Assessment Lecture/ Written /
and/or Diagnosis of must show that may be demonstratio oral
faults is planned the candidate: conducted in n examina
and prepared in 1.1 Planned and the Dualized tions
line with job prepared for workplace or training  Direct
requirements. maintenanc in a Distance 
2.Tools, e and repair. simulated learning observatio
equipment and 1.2 Maintained environment n
testing devices computer Project
needed for the systems and method
maintenance are networks 
obtained and 1.3 Diagnosed interview
checked for correct faults of
operation and computer
safety systems
3.Materials 1.4 Rectified/
necessary to corrected
complete the work defects in
are obtained in computer
accordance with systems and
established networks
procedures and 1.5 Inspected
checked against and tested
job requirements. the
4.OHS policies computer

82
 and procedures systems and
are followed in line networks
with job
requirements.
5.Computer
systems and
networks for
maintenance are
checked against
job/service order or
instructions and
specifications.

LO2. Maintain computer systems and networks

Assessment Contents Conditions Methodologie Assessme

Criteria s nt Methods
1.Appropriate Assessment  Assessm Lecture/ Written /
personal must show that ent may demonstratio oral
protective the candidate: be n examina
equipment is used conducte Dualized tions
in line with 1.Planned and d in the training  Direct
standard prepared for workplac Distance 
procedures. maintenance and e or in a learning observatio
2.Normal function repair. simulated n
of computer environm Project
systems and 2.Maintained ent method
networks are computer 
checked in systems and interview
accordance with networks
manufacturer’s
instructions. 3.Diagnosed
3.Scheduled/ faults of
periodic computer
maintenance is systems
performed in
accordance with 4.Rectified/
manufacturer’s corrected defects
requirements. in computer
4.Where systems and
necessary, needed networks
repairs/replacemen Inspected and
ts are made in tested the
accordance with computer
established systems and
procedures. networks
5.Unplanned
events or
conditions are
responded to in

83
 accordance with
established
procedures

LO3. Diagnose faults of computer systems and networks

Assessment Contents Conditions Methodologie Assessme
Criteria s nt Methods
1.Appropriate Assessment  Assessm Lecture/ Written /
personal protective must show that ent may demonstratio oral
equipment is used the candidate: be n examina
in line with conducte Dualized tions
standard 1.Planned and d in the training  Direct
procedures. prepared for workplac Distance 
2.Faults or maintenance and e or in a learning observatio
problems in the repair. simulated n
computer systems environm Project
and networks are 2.Maintained ent method
diagnosed computer 
according to systems and intervie
requirements and networks w
in line with the
standard 3.Diagnosed
procedures. faults of
3.Contingency computer
measures are systems
managed and
implemented in 4.Rectified/
accordance with corrected defects
established in computer
procedures systems and
4.Unplanned networks
events or Inspected and
conditions are tested the
responded to in computer
accordance with systems and
established networks
procedures

LO4. Rectify/correct defects in computer systems and networks

Assessment Contents Conditions Methodologie Assessme
Criteria s nt Methods
1.Appropriate Assessment Assessm Lecture/ Written /
personal protective must show that ent may demonstratio oral
equipment is used the candidate: be n examina
in line with conducte Dualized tions
standard 1.Planned and d in the training  Direct
procedures. prepared for workplac Distance 
2.Defective maintenance and e or in a learning observatio
components or repair. simulated n

84
 parts are replaced environm Project
or corrected 2.Maintained ent method
without damage to computer 
the surrounding systems and interview
environment or networks
services
3.Adjustments, if 3.Diagnosed
necessary are faults of
made in computer
accordance with systems
established
procedures 4.Rectified/
4.Unplanned corrected defects
events or in computer
conditions are systems and
responded to in networks
accordance with Inspected and
established tested the
procedures. computer
systems and
networks

LO5. Inspect and test the computer systems and networks

Assessment Criteria Contents Conditions Methodologi Assessme
es nt
Methods
1.Final inspections Assessment Assessment Lecture/ Written /
are undertaken to must show that may be demonstratio oral
ensure that the the candidate: conducted in n examina
testing conducted the Dualized tions
on the device 1.Planned and workplace or training  Direct
conforms with the prepared for in a Distance 
manufacturer’s maintenance and simulated learning observatio
instruction/manual repair. environment n
2.Computer systems Project
and networks are 2.Maintained method
checked/tested to computer 
ensure safe systems and interview
operation. networks
3.OHS standards
and 5S principles 3.Diagnosed
are followed faults of
according to computer
enterprise policies systems
4.Work site is
cleaned and cleared 4.Rectified/
of all debris and left corrected defects
in safe condition in in computer
accordance with systems and
company networks

85
procedures Inspected and
5.Excess tested the
components and computer
materials are systems and
disposed of based networks
on WEEE directives
and 3Rs waste
management
program.
6.Report is prepared
and completed
according to
company
requirements

86