1) The act of expressing something in a coherent form is: A. Documentation Answer 8. Articulation C. Digital Marketing B. Articulation D. Knowledge Management ee. 2) oe eo oom” @ a 0 SEM mh2) To make your Articulation journey truly Agile: A. Be concise and to-the-point - Spend time on Structuring information logically, to help your users scan quickly and access the info they need. 9 . Understand your audience’s need and orient the articulation based on this 9 Only a and b foun MGIB CEOOOFVe leone" Qa 06 SEM mh4) For effective articulation, avoid using: A. Lists, tables, charts and graphics B. Acronyms and abbreviations with their expanded Answer forms D. Jargon and long, C. Cross references complex sentences D. Jargon and long, complex sentences tomo AGI SeCEOCOFVe leone" Qa 06 SEM mh5) A well-articulated message is: A. Coherent and concise Answer B. Easy to understand C. Always uses visuals A&B D. Descriptive and provides extensive detail jo Py) lo HP pe rete O@l§Szeaod Leone @ = 96 SEM,Sees Fl 6) In today’s Agile world, nobody has the time to read too much of detail. Therefore, it is important to: A. Provide details after the main point is articulated at the beginning Answer B. Get straight to the point C. Structure information such that your readers are ___ D.Allof the above able to scan through the content quickly D. All of the above Tomo MGIB BR CEOOCOVEe eon" Qa 06 Sm,7) Which of the following statements is incorrect? ‘A. Messaging / communication happens at every step during Project delivery B. Articulation is a key component of all aspects that involve messaging, whether it isin the form of communication, user interface design or Answer documentation. C. Articulation does not apply ton user documentation as it can be shared Cc with multiple user groups. D. Email, chat, Phone calls, Presentations, Ticket Responses and Status Reports are all application areas of articulation as they involve direct, communication with specific receivers. ad a eascoyv8) Articulation is a key component of all aspects that involve messaging, such as: A. User interface, web content and user messages r B. Business Communication such as email, chat, presentations enswel and status reports D. All of the above C. Project documentation D. Allof the above Downe IOI SROCEOCOVEe oom” @ a ne 2M mh9) Content created for projects following the Agile approach need not be reviewed. A. True. The focus is on functional software, content Answer _ is secondary | 8. False. Inaccuracies and lack of clarity can adversely B impact your team’s standing with the customer. Review can help you address these issues. HP ype reese Boexeacoocove Loom” @ sve SS, mhBGS 9 10) Consistent messaging across multiple posts and multiple Social Media platforms is important as it helps: A. Reinforce your message B. Establish your personal and your company’s brand image Answer C. Establish that you take the medium of communication and your messaging seriously A,B&C D. Get more comments, likes and shares IBpexeaooove Loom” @ 90 SSM, mh 811) Use the Document of Understanding to record your customer expectations about: A. The documentation set to be delivered Answer B. Template to be used C. Delivery timelines D. All of the above D. All of the above BP penetrance igBeOCaOOOF Tame Qs 86 2m12) Reporting status periodically helps to: A. Provide a clear view into work accomplished and planned Answer B. Maintain a formal record of the project’s progress D. All of the above C. Ensure all stakeholders are always on the same page D. All of the above foetal HP dpeetosae Boexeaocoveo Voss" = 6 eta MD13) When developing documentation required for an agile project, authors must: . Understand the customer’s requirements and record these . Use a template to develop documents or doctimtent information in the tools used by the project _ . Obtain customer sign-off on the documented requirements, and the template. . Update all documentation on a quarterly basis [re es me Sw fPnmnar Ql Se C6076 014) If your customer has not shared a template or standards for documentation A. Accept TCS in-house standards after approval from the customer Answer B. Customize available standards and start using them C. Develop project specific standards and obtain an approval from A&C the customer D. Seek support from your friend working for a similar project for another customer, and re-use the templates. a EPwmeoan MWS CASO EO Toone @ 00 1 a15) Which of the following is not a best practice for status reporting. Choose all the apply A. Address the customer's requirements about status reporting, and provide status objectively. A nswer 2 Provide a detailed description of all the features and technical details of the product B&C C. Report project status to the customer as and when it is asked for, with no fixed periodicity Ss State the benefits and risks for the customer, for quick understanding Bexeaooveo loom Qa 90 i a HP ype reese16) When planning a presentation, the first step is to: A. Evaluate the audience and identify their needs Answer B. Create the outline of the presentation A. Evaluate the | C. Decide on the formatting standards to be used audience and identify their needs D. Create a repository of illustrations HE Pinenam AQIS CGSO+ OO Jone" @ 96 ime17) You have been given a one-hour slot in a meeting to give a detailed presentation on a technical upgrade and its effects on work schedule, benefits, and drawbacks. You arrive at the meeting to find the time has been reduced to half-an-hour. What should you ideally do? A. Ask the meeting coordinator to reschedule your presentation B. Present the shorter second version that you have ready, or present the Answer key slides only C. Talk really fast B D. Present as many of your slides as you can within the time provided, and let the audience know you cannot complete the presentation due to lack of time. ipexeaooveo oom" Qa ne ta a18) Knowing your audience and their information needs helps you to: A. Create a database of audience that you can rely on to read your content Answer B. Create content that is relevant and meaningful for your audience B&C C. Use appropriate presentation elements such as fonts, colours, visuals and formats. D. All of the above a S Pima AGI Bs CSS6O+* 6 oO [owns ” @ 00 THM mg ay19) When replying to or forwading an email, it is recommended that the subject line be changed according to the focus or content of the email. A. True. Answer B. True only when the recipient is different C. False20) To arrive quickly and safely at your documentation delivery destination: A. Understand customer expectations about the documentation that you need to deliver Answer 8. Share your document with a friend on your team. If the feedback is positive, go ahead and submit the documentation to the customer A,C&D C. Seek TechCom assistance for training, standards and guidelines. D. Ensure that your documentation is reviewed and all feedback is implemented o @i9BROCaEOOFeO Tome" @ = 06 a,21) A document is Agile when it: ‘A. Meets the information needs of the intended audience Answer B. Contains just enough information to fulfill its purpose C. Capture information that is not readily obvious based on D. All of the above the software, such as design rationale, requirements, usage procedures, or operational procedures D. All of the above Timon (GIGS e COO FOO Toone Qa 06 12%,22) When your are planning to create content for social media, understanding your target audiences needs is the first step to: A. Creating content that is relevant and meaningful for four audience ” Answer B. Creating flashy content that will stand out A C. Managing your brand image D. Non of the above Gibezxeaoorveo Joone” @ = 90 TS23) Select the option that can help authors of Agile project documentation ensure first time right delivery: A. Provide a lot of detail in the document Answer | B. Use a template to create document C. Ensure that documentation is reviewed by Subject Matter B&C Experts and the Editorial team before it is delivered | D. All of the above a Pinar 291 Ge CaSO © oO Looe” @ 4 9624) TechCom can help you to: A. Get your Documentation and business Communication ‘first-time- Hehe Answer 8. Save yourself considerable time and effort on review and rework of documents D. All of the above C. Delight your customer with quality of the documentation D. All the above o @ibBROCEOOFeO Tome" @ = 06 SM a26) Review of content involves: A. for Ensuring timely delivery 8. Editing for correctness and clarity of the content C. Checking for Conformance to specification and standards D. None of the above ee Era an CO oe oa Qa 96 2,26) Review of content involves: A. for Ensuring timely delivery 8. Editing for correctness and clarity of the content Answer C. Checking for Conformance to specification and standards B&C D. None of the above a S Pima AGI Bs CSS6O0+* 60 Jone" @ 96 loti MO27) Identify the incorrect option: A. Project status reports are shared with stakeholders, according to the procedure which is normally defined in the projects communication management Plan. Answer B. Reporting requirements and the frequency of reporting vary from project to project. c C. Formal status reporting is substitute for all other types of communication - formal and informal. D. None of the above a I] P teresa Beaooveo Teome"@- 90 1 aBEGG 28) All projects following the Agile approach must develop 14 documents as per the Agile project lifecycle. A, True, documentation as per the lifecycle is an integral part of Answer Agile delivery B, False. Documentation can vary across projects based on B customer needs. a OIi8Bxeaooveo ia [ome @~ Beee 2 29) Review of the content you develop is essential to improve and ensure the quality of content. Answer A. True B. False. A. True [ose en30) When showcasing value addition in a status report A. Provide measurable facts and metrics to showcase the benefit to the customer Answer B. Specify how the initiatives you have implemented have improved the current process : : D. Alll of the C. Map the key features of your solution to the customer’s above requirement / challenge D. All of the above o @i9BROCaEOOFeO Tome" @ = 06 a,31) Select the message that will help you elicit the right response when you request for information. ‘A. Send me your product brochure please 8. Would it be at all possible for you to send mea product brochure? ‘Answer C. Send me your product brochure ASAP D. | am responding to a customer query regarding an issue they are facing, and need some key information about your product. Could you please send me your product brochure IBexeasoveo oom” Qa 06 a aEEA 32) Which of the following documents is not developed by a project team following the Agile approach A. Design document B. User Manual Answer C. Interface Specification D D. None of the above Posies" 06 tm MO