BE – V SEMESTER

Sub: Organization Behavior

Course Code: 21ISA59

UNIT 3: Team Management

• Team management: Team design feature: Task characteristic,
Team size, Team composition, Building an effective team, Team
diversity challenges, Leadership: introduction, types, role,
conflict management: introduction, types and conflict resolving.
• Understand and learn the role of leadership and role of
leadership in shaping & managing organizational culture,
organization vision and mission, motivation, team management
and performance, interpersonal behavior, conflict Resolution

Subject Faculty Name: Dr. Harish B S

 Text Books
• Management and Behavioral processes – B. Janakiram and
Vijay N Rao – Excel Books, 2009
• Organizational Behavior - Stephen P Robbins, Timothy A.
Judge, Seema Sanghi Pearson Education, 12th Edition, PHI,
2009.
• Organizational Behavior - V.S. P. Rao, Excel Books, 2009.
 Team: Meaning
• A team is defined as a group of people who perform
interdependent tasks to work toward accomplishing
a common mission or specific objective.
• A team is defined as two or more people who work
together to accomplish a common goal.
• Teams are the most effective when they have a clear
organizational structure.
 Task Characteristics - Characteristics of
effective and great teamwork
• Good communication.
• Individual talent in-line with team requirement
• Team sense of belonging.
• Strong leadership.
• Clear structure.
• Feedback.
• Positive attitude.
 Team Management - Meaning
•What is Team Management?
Team management refers to activities,
strategies, and actions that bring a group of
people together to work effectively towards a
common goal.
 The importance of team management for
an organization
•Effective team building / Enhances employee
engagement
•Productivity booster
•Promotes learning /Fosters thriving company culture
•Employee satisfaction
•Increased performance
 Team Design Feature: Types of teams
•Functional teams - When members from the same department with
different responsibilities or job roles form a team. These teams follow the
typical top-down management approach.
•Cross-functional teams - Employees from different departments come
together to perform a specified task. This team is only formed when other
groups need to work on the same project to deliver the desired result.
Virtual teams - When employees from different locations connect and
interact with the help of modern technologies, it is called virtual teams.
Self-managed teams - A team that works without a manager is referred to as
a self-managed team.
Operational teams - An operational team is formed to support other groups.
The main aim of this type of team is to ensure that the business functions
smoothly without any hiccups.
 Team Size
• The size of the team makes a difference in a team’s
success.
• Studies show that a team should be made up of no
more than 8-10 people, and optimally, no more
than exactly the number of team members that are
necessary to do the work.
• When teams have more members than they need,
cohesiveness and mutual accountability suffer, and
social loafing can creep in.
 Team Composition: Factors
When determining composition, a manager
should consider the:
•Abilities of the members of the team.
•Personalities of team members.
•Roles that will be allocated.
•Diversity of team members.
•Size of the team.
 Building an effective team
•Define the purpose.
•Assemble the team.
•Determine the goals.
•Set expectations.
•Monitor and review.
•Celebrate and reward.
Stages in Team building:
 Team diversity challenges
• Accommodation of Beliefs.
• Ethnic and Cultural Differences.
• Gender Equality at the workplace is yet to go
mainstream.
• Generation Gaps.
• Language and Communication
 Leadership - Meaning
• Leadership is the art of motivating a group of people
to act toward achieving a common objective.
• Leadership is the potential to influence behaviour of
others.
• Leadership is the ability of an individual or a group
of people to influence and guide followers or
members of an organization, society or team.
 Types of Leadership
•Transactional leadership. (Eg:Ratan Tata, Azim Premji)
•Transformational leadership.(Eg: Mahatma Gandhi)
•Democratic leadership. (Eg:Nelson Mandela, Tim Cook)
•Autocratic leadership. (Eg:Hitler, Steve Jobs)
•Bureaucratic leadership. (Eg:Government Department)
•Laissez-faire leadership. (Eg:Warren Buffett, Queen Victoria)
•Charismatic leadership. (Eg:Martin Luther King)
 Roles of Leadership
• Setting goals.
• Organizing.
• Take initiatives.
• Cooperation among employees.
• Motivation and direction.
• Liaison between workers and management.
• Policy making.
(Management Functions: Planning, organizing, staffing,
directing, controlling)
 Conflict - Meaning
•A conflict is a struggle or an opposition.
•A clash of interest, opinion, or even principles.
•An active disagreement between people with
opposing opinions or principles.
•Conflict is serious disagreement and argument
about something important.
 Conflict - Sources
• Goal incompatibility and differentiation
• Interdependence unmet
• Uncertainty and resource scarcity
• Reward systems biases
• Personality differences,
• communication challenges.
 Types of Conflicts in organizational context
•Intrapersonal Conflict. This stage describes an
argument that exists solely within one person.
•Interpersonal Conflict. This type of conflict
might arise between two or more people in a
broader company.
•Intragroup Conflict.
•Intergroup Conflict.
Conflict Resolution Techniques
 Understand and learn the role of leadership
•Leaders provide direction and vision, motivate and
inspire others, and help create an environment
conducive to success by promoting communication and
collaboration among team members.
In short, leadership and strong management are
essential for any organization that wants to achieve its
objectives like:
•Being an effective Communicator, Being a Visionary,
Authorizing employees, Inspire and motivate
employees, Coach and train people, staff, Decision
making and encourage staff collaboration
 Role of leadership in shaping & managing
organizational culture
•Leadership influences company culture heavily.
•Leaders can reinforce organizational values by helping
their people grow and develop through goal setting,
opportunities, and recognition.
•Great leaders elevate employees through frequent
one-on-ones and regular two-way feedback.
 organization vision and mission

•A vision statement details where the organization

aspires to go.

•A mission statement defines the organization's

business, its objectives, and how it will reach these
objectives.
 Motivation - Meaning
•Motivation is the process of directing human
behaviour towards satisfaction. Extrinsic and Intrinsic
motivation techniques help encourage the workforce to
perform their best.
•Motivation in management refers to inspiration,
desire, and morale, and it describes the willingness to
execute duties in pursuit of organizational objectives.
 Team management and performance
•Team management refers to actions, strategies, or
methods that brings a group of people together to
work effectively as a team and achieve a common goal.
•Team performance management practices standardize
expectations, goals, and KPIs across the team as a
whole, and measure ongoing efforts.
•This means that during the review process, there are
already standardized markers for success that all team
members will be appraised with.
 Interpersonal Behavior - Meaning
•The way in which people communicate, and all that
this entails, is considered interpersonal behavior.
•Interpersonal behavior may include both verbal
communication and nonverbal cues, such as body
language or facial expressions.
•People use interpersonal skills all the time when
dealing with others, whether in the workplace, in social
situations, or within a family.
 Practice Questions – Unit 3
1. State the meaning Team Management & list the importance of team
management in an organization.
2. Highlight the characteristics of an effective team.
3. Summarize the team composition and ideal team size.
4. How to build an effective team in an organization?
5. Define leadership and discuss the types.
6. Define conflict and list the sources.
7. Summarize the conflict resolution techniques.
8. Describe the role of leadership in organization.
9. State the meaning of vision and mission.
10. Why interpersonal behaviour is important in organization. Comment.
Thank You

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