Verify and Troubleshoot the Cisco IOS MGCP Gateway

Document ID: 42106

Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Tasks Performed
Task 1: Show and Debug Commands to Verify the Configuration
Task 2: Shutdown and Enable the Voice Ports
Troubleshoot
Calls from PSTN are Dropped after they are Transfered Three Times
Solution
Cisco Support Community - Featured Conversations
Related Information

Introduction

This document explains some basic verification and debug steps for the Media Gateway Control
Protocol (MGCP) on Cisco routers.

Symptoms

You can potentially encounter this list of symptoms when you configure Cisco CallManager with Cisco
IOS MGCP gateways with analog Foreign Exchange Office (FXO) and Foreign Exchange Station (FXS)
ports:

The MGCP gateway does not register with Cisco CallManager. Refer to MGCP Gateway
Registration Failure with Cisco CallManager.

Caller ID does not work on FXO ports. This is because caller ID is not supported with FXO ports
when configured for MGCP. Configure the gateway in H.323 mode instead.

Overhead paging locks up FXO ports during hookflash unless users go completely off-hook.
Shut followed by No Shut resets the port. Refer to Cisco bug ID CSCef62275 (registered
customers only) . This issue is fixed in Cisco IOS® Software Release 12.3(14)T and later.

This document is Part 4 of a six-document set:

1. Configuring Cisco CallManager 3.x with IOS MGCP Gateways (Analog FXO, FXS Ports)

2. Configuring the Cisco IOS MGCP Gateway

3. Configure MGCP Gateway and FXO/FXS Ports on a Cisco CallManager Server

4. Verify and Troubleshoot the Cisco IOS MGCP Gateway

5. Sample of Debug MGCP Packets

6. Monitor, Reset, and Delete MGCP Gateways for Cisco CallManager

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This configuration was tested with Cisco CallManager 3.0, 3.1, and 3.2 and various versions of Cisco
IOS Software Release 12.2 images. The screen shots and Cisco IOS software configuration were
captured using this software, hardware and other equipment:

1 * Cisco 2610 / 2 X FXS / 2 X FXO / 1 FastEthernet 10/100 port; Cisco IOS Software Release
12.2(11)T
 1 * Cisco CallManager 4.1(0.91) running on an MCS7835

2 * Analog handsets

2 * Cisco 7960 IP Phones

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live,
make sure that you understand the potential impact of any command.

Refer to the Cisco CallManager Compatibility Matrix for recommended compatibility software versions
between Cisco CallManager and the Cisco IOS gateway.

Note: Cisco IOS Software Release 12.2(11)T or later is recommended based on the ccm-manager
command enhancements. The ccm-manager command requires Cisco IOS Software Release 12.1(5)
XM or later on all routers (Cisco 2600 and 3600) and the Cisco Voice Gateway 200 (VG200).

The 2600 and 3600 routers support MGCP if they are running Cisco IOS Software Release 12.1(3)T or
later. The release and version that you require are based on the features that you need to enable. The
Cisco CallManager server must be running version 3.0(5)a or later. The router configuration is the same
for all types of routers. The Cisco CallManager configuration is also the same for all types of routers.

The VG200 is supported by Cisco IOS Software Release 12.1(5)XM1 and later releases. The release
and version that you require are based on the features that you need to enable. Although the VG200 is
supported in earlier releases of Cisco CallManager, version 3.0(5)a or later is recommended.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Tasks Performed

Task 1: Show and Debug Commands to Verify the Configuration

Task 2: Shutdown and Enable the Voice Ports

Task 1: Show and Debug Commands to Verify the Configuration

These steps do not need to be performed in the order in which they appear. The show commands are
useful because they display the current status of the configuration as well as verify that the changes
that you made took effect.

show ccm-manager

This command verifies the active and redundant configured Cisco CallManager servers. It also
indicates if the gateway is currently registered with the Cisco CallManager.

Note: This show ccm-manager command output was captured in a separated environment.

psy-voice-01#show ccm-manager
MGCP Domain Name: psy-voice-01
Priority Status Host
============================================================
 Primary Registered 10.89.129.211
First Backup None
Second Backup None

Current active Call Manager: 10.89.129.211

Backhaul/Redundant link port: 2428
Failover Interval: 30 seconds
Keepalive Interval: 15 seconds
Last keepalive sent: 5w1d (elapsed time: 00:00:04)
Last MGCP traffic time: 5w1d (elapsed time: 00:00:04)
Last failover time: None
Switchback mode: Graceful
MGCP Fallback mode: Not Selected
Last MGCP Fallback start time: 00:00:00
Last MGCP Fallback end time: 00:00:00

Configuration Error History:

show mgcp

Use this command to verify the status of the router MGCP parameters. You should see the IP
address of the Cisco CallManager server that you use (10.89.129.211, in this case.) All the
other parameters are left at their default behavior in this configuration.

psy-voice-01#show mgcp
MGCP Admin State ACTIVE, Oper State ACTIVE - Cause Code NONE
MGCP call-agent: 10.89.129.211 Initial protocol service is MGCP 0.1
MGCP block-newcalls DISABLED
MGCP send SGCP RSIP: forced/restart/graceful/disconnected DISABLED
MGCP quarantine mode discard/step
MGCP quarantine of persistent events is ENABLED
MGCP dtmf-relay voip codec all mode out-of-band
MGCP dtmf-relay for VoAAL2 disabled for all codec types
MGCP voip modem passthrough disabled
MGCP voaal2 modem passthrough disabled
MGCP voip modem relay: Disabled.
MGCP TSE payload: 100
MGCP T.38 Named Signalling Event (NSE) response timer: 200
MGCP Network (IP/AAL2) Continuity Test timer: 200
MGCP 'RTP stream loss' timer: 5
MGCP request timeout 500
MGCP maximum exponential request timeout 4000
MGCP gateway port: 2427, MGCP maximum waiting delay 3000
MGCP restart delay 0, MGCP vad DISABLED
MGCP rtrcac DISABLED
MGCP system resource check DISABLED
MGCP xpc-codec: DISABLED, MGCP persistent hookflash: DISABLED
MGCP persistent offhook: ENABLED, MGCP persistent onhook: DISABLED
MGCP piggyback msg ENABLED, MGCP endpoint offset DISABLED
MGCP simple-sdp DISABLED
MGCP undotted-notation DISABLED
MGCP codec type g711ulaw, MGCP packetization period 20
MGCP JB threshold lwm 30, MGCP JB threshold hwm 150
MGCP LAT threshold lwm 150, MGCP LAT threshold hwm 300
MGCP PL threshold lwm 1000, MGCP PL threshold hwm 10000
MGCP CL threshold lwm 1000, MGCP CL threshold hwm 10000
MGCP playout mode is adaptive 60, 4, 200 in msec
MGCP media (RTP) dscp: ef, MGCP signaling dscp: af31
MGCP default package: line-package
MGCP supported packages: gm-package dtmf-package trunk-package line-
package
hs-package atm-package ms-package dt-package
res-package
 mt-package
MGCP Digit Map matching order: shortest match
SGCP Digit Map matching order: always left-to-right
MGCP VoAAL2 ignore-lco-codec DISABLED
MGCP T.38 Fax is ENABLED
MGCP T.38 Fax ECM is DISABLED
MGCP T.38 Fax NSF Override is DISABLED
MGCP T.38 Fax Low Speed Redundancy: 0MGCP T.38 Fax High Speed
Redundancy: 0
MGCP Upspeed payload type for G711ulaw: 0, G711alaw: 8
MGCP Dynamic payload type for G.726-16K codec
MGCP Dynamic payload type for G.726-24K codec
MGCP Dynamic payload type for G.Clear codec

Explanation of Fields in show mgcp Command

Output
Field Description
The administrative and
operational state of the
MGCP daemon. The
administrative state controls
MGCP Admin start and stop of the
State...Oper State application using the mgcp
and mgcp block-newcalls
commands. The operational
state controls normal MGCP
operations.
The address of the call agent
specified in the mgcp call-
MGCP call-agent agent or call-agent
command and the protocol
initiated for this session.
MGCP block- The state of the mgcp
newcalls block-newcalls command.
The setting for the mgcp
sgcp restart notify and the
MGCP send SGCP
mgcp sgcp disconnected
RSIP...disconnected
notify commands (ENABLED
or DISABLED).
How the quarantine buffer is
MGCP quarantine to handle Simple Gateway
mode Control Protocol (SGCP)
events.
MGCP quarantine of Whether SGCP persistent
persistent events events are handled by the
is quarantine buffer.
The setting for the mgcp
MGCP dtmf-relay
dtmf-relay command.
The settings for mode,
codec, and redundancy from
the mgcp modem
MGCP voip modem passthrough mode, mgcp
passthrough modem passthrough
codec, and mgcp modem
passthrough voip
redundancy commands.
The settings for mode,
codec, and redundancy from
MGCP voaal2 modem the mgcp modem
passthrough passthrough mode and
mgcp modem passthrough
codec commands.
The setting for the mgcp tse
MGCP TSE payload
payload command.

MGCP Network The setting for the net-cont-

(IP/AAL2) test keyword in the mgcp
Continuity Test timer command.
timer

MGCP 'RTP stream The setting for the receive-

rtcp keyword in the mgcp
loss' timer
timer command.
MGCP request The setting for the mgcp
timeout request timeout command.
MGCP maximum The setting for the mgcp
exponential request timeout max
request timeout command.
The User Datagram Protocol
MGCP gateway port (UDP) port specification for
the gateway.

MGCP maximum The setting for the mgcp

max-waiting-delay
waiting delay
command.
The setting for the mgcp
MGCP restart delay
restart-delay command.
The setting for the mgcp
MGCP vad
vad command.
Whether MGCP Service
Assurance Agent (SAA) Call
MGCP rtrcac Admission Control (CAC)
has been enabled with the
mgcp rtrcac command.
Whether MGCP System
MGCP system Resource Check (SRC) CAC
resource check has been enabled with the
mgcp src-cac command.
Whether the mgcp sdp xpc-
codec command has been
configured to generate the X-
pc-codec field for Session
Description Protocol (SDP)
MGCP xpc-codec
codec negotiation in
Network-based Call
Signaling (NCS) and
Trunking Gateway Control
Protocol (TGCP).
Whether the mgcp
persistent hookflash
MGCP persistent command has been
hookflash configured to send persistent
hookflash events to the call
agent.
Whether the mgcp
persistent offhook
MGCP persistent command has been
offhook configured to send persistent
offhook events to the call
agent.
Whether the mgcp
persistent onhook
MGCP persistent command has been
onhook configured to send persistent
onhook events to the call
agent.
Whether the mgcp
piggyback message
MGCP piggyback msg command has been
configured to enable
piggyback messaging.

Whether the mgcp endpoint

offset command has been
MGCP endpoint configured to enable
offset incrementing of the local
portion of an endpoint name
for NCS. The local portion
contains the analog or digital
 voice port identifier.
Whether the mgcp sdp
simple command has been
MGCP simple-sdp
configured to enable simple
mode SDP operation.
Whether the mgcp sdp
notation undotted
MGCP undotted command has been
notation configured to enable
undotted SDP notation for
the codec string.
The setting for the mgcp
MGCP codec type
codec command.

MGCP packetization The packetization period

parameter setting for the
period
mgcp codec command.
The jitter-buffer minimum-
MGCP JB threshold threshold parameter setting
lwm for the mgcp quality-
threshold command.
The jitter-buffer maximum-
MGCP JB threshold threshold parameter setting
hwm for the mgcp quality-
threshold command.
The latency minimum-
MGCP LAT threshold threshold parameter setting
lwm for the mgcp quality-
threshold command.
The latency maximum-
MGCP LAT threshold threshold parameter setting
hwm for the mgcp quality-
threshold command.
The packet-loss minimum-
MGCP PL threshold threshold parameter setting
lwm for the mgcp quality-
threshold command.
The packet-loss maximum-
MGCP PL threshold threshold parameter setting
hwm for the mgcp quality-
threshold command.
The cell-loss minimum-
MGCP CL threshold threshold parameter setting
lwm for the mgcp quality-
threshold command.
The cell-loss maximum-
MGCP CL threshold threshold parameter setting
hwm for the mgcp quality-
threshold command.
MGCP playout mode The jitter-buffer packet type
is and size.

MGCP IP ToS low The low-delay parameter

setting for the mgcp ip-tos
delay
command.

MGCP IP ToS high The high-throughput

parameter setting for the
throughput
mgcp ip-tos command.

MGCP IP ToS high The high-reliability

parameter setting for the
reliability
mgcp ip-tos command.

MGCP IP ToS low The low-cost parameter

setting for the mgcp ip-tos
cost
command.

MGCP IP RTP The rtp precedence

parameter setting for the
precedence
mgcp ip-tos command.

MGCP signaling The signaling precedence

 precedence parameter setting for the
mgcp ip-tos command.
The package configured as
MGCP default the default package with the
package mgcp default-package
command.
Packages configured with
the mgcp package-
MGCP supported capability command to be
supported on this gateway in
packages
this session. The lcr-package
display is new in Cisco IOS
Software Release 12.3(8)T.
Settings for the mgcp fax
t.38 command. These values
are displayed:

MGCP T.38 fax:

ENABLED or
DISABLED.
Error correction mode
(ECM): ENABLED or
DISABLED.
Nonstandard facilities
(NSF) override:
MGCP T.38 Fax ENABLED or
DISABLED. If
enabled, the override
code is displayed.
MGCP T.38 fax low-
speed redundancy:
the factor set on the
gateway for
redundancy.
MGCP T.38 fax high-
speed redundancy:
the factor set on the
gateway for
redundancy.

show mgcp endpoint

Use this command to show the voice ports (endpoints) that are under MGCP control in the
router. This command verifies which voice ports have been bound to the MGCP application. This
is related to the application MGCPAPP command and the port commands that were entered
under the plain old telephone service (POTS) dial peers in the document Configuring the Cisco
IOS MGCP Gateway.

psy-voice-01#show mgcp endpoint

aaln/S1/SU0/0@psy-voice-01
aaln/S1/SU0/1@psy-voice-01
aaln/S1/SU1/0@psy-voice-01
aaln/S1/SU1/1@psy-voice-01

show mgcp connection

Use this command to display any active MGCP connections. The endpoint is Slot1/Module
0/Port 0. This corresponds to the MGCP Member Configuration identifier in Cisco CallManager.
This tells you which port on the router is the endpoint in the call.

IThere is one active call in this command output:

psy-voice-01#show mgcp connection

Endpoint Call_ID(C) Conn_ID(I) (P)ort (M)ode (S)tate (CO)dec
(E)vent[SIFL] (R)esult[EA]
1. aaln/S1/SU0/0 C=A00000000100007c000000F5,14,15 I=0x6 P=
17068,19094
M=3 S=4,4 CO=1 E=2,10,0,2 R=0,0

Explanation of Fields in show mgcp connection

Command Output
The endpoint for each call shown in the
digital endpoint naming convention of slot
Endpoint
number (S0) and digital line (DS1-0)
number (1).
The MGCP call ID sent by the call agent,
the internal call control application
Call_ID programming interface (CCAPI) call ID for
this endpoint, and the peer call legs CCAPI
(C)
call ID. (CCAPI is an application
programming interface [API] to provide call
control facilities to applications.)

Conn_ID The connection ID generated by the

gateway and sent in the acknowledgment
(I)
message.
The ports used for this connection. The
(P)ort first port is the local UDP port. The second
port is the remote UDP port.
The call mode, for which: 0—Indicates an
invalid value for mode. 1—Indicates the
gateway should only send packets. 2—
Indicates the gateway should only receive
packets. 3—Indicates the gateway can
send and receive packets. 4—Indicates
the gateway should neither send nor
receive packets. 5—Indicates the gateway
should place the circuit in loopback mode.
(M)ode 6—Indicates the gateway should place the
circuit in test mode. 7—Indicates the
gateway should use the circuit for network
access for data. 8—Indicates the gateway
should place the connection in network
loopback mode. 9—Indicates the gateway
should place the connection in network
continuity test mode. 10—Indicates the
gateway should place the connection in
conference mode. All other values are
used for internal debug purposes.
The call state. The values are used for
(S)tate
internal debug purposes.
The codec identifier. The values are used
(C)odec
for internal debug purposes.
(E)vent
Used for internal debug purposes.
[SIFL]
(R)esult
Used for internal debug purposes.
[EA]

show voice port mod_number/slot_number/port_number

Use this command to verify the current status and configuration of the voice ports on the router.

This is sample output from the show voice port command for an FXO voice port:

psy-voice-01#show voice port 1/1/0

Foreign Exchange Office 1/1/0 Slot is 1, Sub-unit is 1, Port is 0

Type of VoicePort is FXO
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
 Out Attenuation is Set to 3 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 8 ms
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 200 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US

Analog Info Follows:

Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name None, Station number None
Translation profile (Incoming):
Translation profile (Outgoing):

Voice card specific Info Follows:

Signal Type is loopStart
Battery-Reversal is enabled
Number Of Rings is set to 1
Supervisory Disconnect is signal
Answer Supervision is inactive
Hook Status is On Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Out Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 60 percent
GuardOut timer is 2000 ms

Note: FXO ports in loopstart mode normally disconnect calls when they detect a second battery
reversal (back to normal). Use the no battery-reversal command on FXO ports to disable this
action. If an FXO port or its peer FXS port does not support battery reversal, avoid configuring
battery-reversal or battery-reversal answer on the FXO port. On FXO ports that do not
support battery reversal, the battery-reversal command can cause unpredictable behavior,
while the battery-reversal answer command prevents calls from being answered. Use the no
battery-reversal command to ensure that battery reversal answer is disabled on FXO ports that
do not support battery reversal.

Note: This example disables battery reversal on voice port 1/1/0 on a router.

voice-port 1/1/0
no battery-reversal

This is sample output from the show voice port command for an FXS voice port:

psy-voice-01#show voice port 1/0/0

 Foreign Exchange Station 1/0/0 Slot is 1, Sub-unit is 0, Port is 0
Type of VoicePort is FXS
Operation State is UP
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 3 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 8 ms
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 200 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US

Analog Info Follows:

Currently processing unknown
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name None, Station number None
Translation profile (Incoming):
Translation profile (Outgoing):

Voice card specific Info Follows:

Signal Type is loopStart
Ring Frequency is 25 Hz
Hook Status is Off Hook
Ring Active Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
No disconnect acknowledge
Ring Cadence is defined by CPTone Selection
Ring Cadence are [20 40] * 100 msec
Ringer Equivalence Number is set to 1

Explanation of Fields in show voice port Command

Output
Administrative Administrative state of the
State voice port.
User-supplied alias for this
Alias
voice port.

Clear Wait Time of inactive seizure signal

Duration Timing to declare call cleared.
Connection mode of the
Connection Mode
interface.
Full E.164 (ITU-T) telephone
Connection number used to establish a
connection with the trunk or
Number
private line, automatic
ringdown (PLAR) mode.
Currently Type of call currently being
processing processed: none, voice, or fax.
Delay Duration Maximum delay signal duration
Timing for delay dial signaling.

Delay Start Timing of generation of

delayed start signal from
Timing
detection of incoming seizure.
Out-dialing type of the voice
Dial Type
port.

Digit Duration Dual tone multifrequency

(DTMF) digit duration in
Timing
milliseconds.
Type of ear and mouth (E&M)
E&M Type
interface.
Echo Cancel Echo cancel coverage for this
Coverage port.
Echo Whether echo cancellation is
Cancellation enabled for this port.
Hook Flash Maximum length of hook flash
Duration Timing signal.
Hook status of the FXO/FXS
Hook Status
interface.
Configured terminating
Impedance impedance for the E&M
interface.
Amount of gain inserted at the
In Gain
receiver side of the interface.
Incoming seizure state of the
In Seizure
E&M interface.
Amount of time the system
Initial Time Out waits for an initial input digit
from the caller.
InterDigit DTMF interdigit duration in
Duration Timing milliseconds.
InterDigit Pulse Pulse dialing interdigit timing in
Duration Timing milliseconds.

Interdigit Time Amount of time the system

waits for a subsequent input
Out
digit from the caller.
Maintenance mode of the
Maintenance Mode
voice port.

Music On Hold Configured Music On Hold

threshold value for this
Threshold
interface.
Whether background noise
Noise should be played to fill silent
Regeneration gaps if voice activity detection
(VAD) is activated.
Number of
signaling Number of signaling protocol
errors.
protocol errors
Non Linear Whether nonlinear processing
Processing is enabled for this port.
 Operation State Operation state of the port.
Operation of the E&M signal:
Operation Type
two-wire or four-wire.
Amount of attenuation inserted
Out Attenuation at the transmit side of the
interface.
Outgoing seizure state of the
Out Seizure
E&M interface.
Port number for this interface
Port associated with the voice
interface card.
Pulse Rate Pulse dialing rate in pulses per
Timing second.
Configured regional tone for
Region Tone
this interface.
Ring Active
Ring active indication.
Status
Configured ring frequency for
Ring Frequency
this interface.
Ring Ground
Ring ground indication.
Status
Type of signaling for a voice
port: loop-start, ground-start,
Signal Type
wink-start, immediate, or
delay-dial.
Slot used in the voice interface
Slot
card for this port.
Subunit used in the voice
Sub-unit
interface card for this port.
Tip Ground
Tip ground indication.
Status
Type of Type of voice port: FXO, FXS,
VoicePort or E&M.
The Interface
Down Failure Text string that describes why
the interface is down.
Cause
Wink Duration Maximum wink duration for
Timing wink start signaling.
Wink Wait Maximum wink wait duration
Duration Timing for wink start signaling.

show mgcp statistics

Use this command to show statistical information related to MGCP activity on the router.

psy-voice-01#show mgcp statistics

UDP pkts rx 114, tx 116
Unrecognized rx pkts 0, MGCP message parsing errors 0
Duplicate MGCP ack tx 0, Invalid versions count 0
CreateConn rx 5, successful 5, failed 0
DeleteConn rx 4, successful 4, failed 0
ModifyConn rx 2, successful 2, failed 0
DeleteConn tx 0, successful 0, failed 0
NotifyRequest rx 20, successful 20, failed 0
AuditConnection rx 0, successful 0, failed 0
AuditEndpoint rx 4, successful 4, failed 0
RestartInProgress tx 2, successful 2, failed 0
Notify tx 78, successful 78, failed 0
ACK tx 35, NACK tx 0
ACK rx 79, NACK rx 0
 IP address based Call Agents statistics:
IP address 10.89.129.211, Total msg rx 114,
successful 114, failed 0
System resource check is DISABLED. No available statistic

Explanation of Fields in show mgcp statistics

Command Output
The number of UDP packets
UDP pkts received (rx) and transmitted
(tx).

Unrecognized rx The number of packets

received that are of unknown
pkts
type.
MGCP message The number of MGCP
parsing errors message parsing errors.

Duplicate MGCP The number of duplicate

MGCP transmission
ack tx
acknowledgment messages.
Invalid versions The number of invalid
count versions.
The number of Create
Connection messages
received from the call agent
CreateConn rx by the media gateway.
Messages received are
classified as successful or
failed.
The number of Delete
Connection messages
received from the call agent
DeleteConn rx by the media gateway.
Messages received are
classified as successful or
failed.
The number of Modify
Connection messages
received from the call agent
ModifyConn rx by the media gateway.
Messages received are
classified as successful or
failed.
The number of Delete
Connection messages sent
DeleteConn tx by the call agent. Messages
received are classified as
successful or failed.
The number of Notify
messages received by the
call agent from the media
NotifyRequest rx
gateway. Messages received
are classified as successful
or failed.
The number of Audit
Connection messages
AuditConnection received from the call agent
by the media gateway.
rx
Messages received are
classified as successful or
failed.
The number of Audit
Endpoint messages received
from the call agent by the
AuditEndpoint rx
media gateway. Messages
received are classified as
successful or failed.

The number of Restart In

RestartInProgress Progress (RSIP) messages
tx transmitted by the call agent.
Messages received are
 classified as successful or
failed.
The number of Notify
messages transmitted by the
Notify tx call agent. Messages
received are classified as
successful or failed.
The number of
ACK tx acknowledgment messages
transmitted by the call agent.
The number of negative
NACK tx acknowledgment messages
transmitted by the call agent.
The number of
ACK rx acknowledgment messages
received by the gateway.
The number of negative
NACK rx acknowledgment messages
received by the gateway.
The IP address of the call
IP address
agent.
The total number of
messages received by the
Total msg rx gateway. Messages received
are classified as successful
or failed.

debug mgcp [all | errors | events | packets | parser]

Use these commands when you experience problems that you believe are not related to
configuration errors or hardware problems. Keep an example of each debug command from a
working configuration to use for comparison when you experience problems.

Refer to Sample of Debug MGCP Packets in order to understand the meaning of the output from
the debug mgcp packet command.

Refer to Important Information on Debug Commands before you issue any of the debug
commands.

Task 2: Shutdown and Enable the Voice Ports

In some instances it might be necessary to shut down and then reenable the voice ports on the MGCP
gateway. If calls cannot be made over FXO ports, there is no dial tone on FXS ports, or you experience
similar problems, try this step:

psy-voice-01(config)#voice-port 1/0/0
psy-voice-0(config-voiceport)#shutdown
Both ports are out of service
psy-voice-0(config-voiceport)#
00:25:44: %LINK-3-UPDOWN: Interface Foreign Exchange Station 1/0/1, changed
state to Administrative Shutdown
00:25:45: %LINK-3-UPDOWN: Interface Foreign Exchange Station 1/0/0, changed
state to Administrative Shutdown
psy-voice-0(config-voiceport)#no shutdown
Both ports are in service

psy-voice-0(config-voiceport)#
00:26:03: %LINK-3-UPDOWN: Interface Foreign Exchange Station 1/0/0,
changed state to up
00:26:03: %LINK-3-UPDOWN: Interface Foreign Exchange Station 1/0/1,
changed state

Note: This step is known to resolve several different issues related to problems with FXS and FXO
ports.

Troubleshoot
Calls from PSTN are Dropped after they are Transfered Three Times

Calls from the PSTN to an IP phone through an MGCP gateway are dropped after they are transferred
for the third time. Calls between the IP phone inside works without this issue.

Solution

This happens when Cisco CallManager sends out an ISDN NOTIFY to the Telco and the Telco side
does not support it. After NOTIFY is received three times, the Telco might drop the call. In order to
suppress these notify messages to the PSTN, complete these steps.

1. Choose Service>Service Parameters, select the Publisher server IP address and choose the
service as CallManager.

2. Click Advanced in the Service Parameter page and search for the heading Clusterwide
Parameters (Device - PRI and MGCP Gateway).

3. Set the Enable DMS PRI Notify Message from User to Network parameter value to False and
click on Update.

This helps to suppress the NOTIFY messages sent to the PSTN.

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Related Information

How to Configure MGCP with Digital PRI and Cisco CallManager

Voice Technology Support
Voice and Unified Communications Product Support
Troubleshooting Cisco IP Telephony
Technical Support & Documentation - Cisco Systems
Updated: Jul 02, 2007 Document ID: 42106

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