User Guide

Insurance Commissioner Certification - ICC

CONTENTS
1. Access.................................................................................................................................................. 3
2. User Registration ................................................................................................................................ 3

2.1 Register........................................................................................................................................ 3

2.2 Validation of registration and user activation ......................................................................... 4

3. Log in Page ......................................................................................................................................... 4

3.1 Home Page ................................................................................................................................. 4

3.2 My applications ........................................................................................................................... 5

4. Create ICC Application ...................................................................................................................... 5

5. Message Center ................................................................................................................................. 6

6. Admin Role .......................................................................................................................................... 6

6.1 Login Page .................................................................................................................................. 6

6.2 Home Page ................................................................................................................................. 7

6.3 Maintenance Menu..................................................................................................................... 8

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1. Access – to access the ICC Platform go to the OCS webpage http://ocs.pr.gov
1) Enter the URL that was provided in your preferred browser (Chrome, Firefox, Edge, etc.).

Image #1: Log in Page

2. User Registration

2.1 Register
1) On the Login Page click on to create an account.
2) Select the type of entity that you represent by clicking

on .
Note: If your selection is a Government Entity or a Municipality, it should appear in the
dropdown list. If you are a Non-Profit Organization, you must enter the name of your
organization manually.
3) Enter the required (*) information to register your account. Both last names are required.

4) Select preferred language by clicking on .

5) Download the Authorization Form by clicking on .

6) Complete and upload the Authorization Form by clicking

on .

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 7) Click on Terms and Conditions checkbox, to acknowledge that third parties may provide
information for the Office of the Commissioner of Insurance of Puerto Rico to authenticate
your identity.

8) Complete the CAPTCHA by typing the characters on the image in

your screen and click on .

2.2 Validation of registration and user activation

1) You will receive an email with instructions, including an access link, username, and
temporary access code.
2) Click the provided link to activate your account.
3) The temporary access code must be used to complete the registration process.

3. Login Page

1) Enter your username and password and click on .

3.1 Home Page

Icons:
1) On the upper right corner, you will find four icons that are presented and explained below.

• Home Page - Click on the icon to go to Home Page.

• Profile - Click on the icon to view or edit personal info, change password, and
manage account security or sign out.

• Notifications - Click on the icon to view recent notifications regarding

applications or messages.

• Language - Click on the icon to change language (Spanish or English).

2) Other icons in the Home Page include “Create ICC Application” and “Message Center”, these
icons are explained in detail in Section 5 (Create ICC Application) and Section 6 (Message
Center) of this document.

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3.2 My applications

Image #2: My Applications screen

1) In “My Applications” section on the bottom of your home page, you can find your application’s
number, actual status (Incomplete, Submitted, Cancelled, etc.) and actions.

Actions Icons:
a. Incomplete status:

• Click on to continue with the application process.

• Click on to delete the document.

b. In Progress or Resolved Status:

• Click on to view your application information.

• Click on to manage your documents.

• Click on to view your messages.

• Click on to view the history of actions of your application.

4. Create ICC Application

1) Click on to start your application process.

2) You must complete the required information on the Create ICC Application screen and click on

to continue with your application process.

3) In the ICC Formal Request Document screen, select a document type, add a description

(optional), and upload the required documents by clicking on (Note: All documents must
be in .pdf format). If the documents were successfully uploaded, they will appear on “Documents

Uploaded” section. You may also delete the document by clicking on . Click on to
continue with your application process.

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 4) PART 1: The Applicant must provide documentation related to their Insurance Program,
particularly for any asset for which PA funding with a related O&M obligation is expected and its
Operating Expenditures. You must select a document type and upload a document for all

required document types. Click on to upload the document and then click on
to continue with your application process.
5) PART 2: The Applicant must provide documents related FEMA Disaster O&M Requirements. You
must select a document type and upload a document for all required document types. Click on

to upload the document and then click on to continue with your application
process.
6) In the “Applicants information” screen, click on to certify that the information described above
is correct and the description of the controversy states your position adequately regarding the

situation you request to be investigated. You can also click on to view details of

your application. Click on to send your application. Click on to finish your

application.

5. Message Center

1) In the “Inbox” section, you can access your messages. If there is more than one page, you can

access older messages by clicking on to move through the pages.

View Section Icons:

• Click on to read the message or click on to reply.

• Click on to create a new message.

• Click on to view your sent messages.

6. Admin Role

6.1 Login Page

1) Enter your username and password to access your account.

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 Image #3: Login Page

6.2 Home Page

Image #4: Admin Home Page

1) In the right upper corner, you will find five icons which are presented and explained below:

• Click to go to Home Page.

• Click to access the Maintenance Menu. The Maintenance Menu is explained in detail in
Section 7.3 (Maintenance Menu) of this document.

• Click to view your profile or to sign out.

• Click on to view your notifications.

• Click on to change language (English or Spanish).

2) In your Home Page you can also find other icons presented and explained below:

• Click on to find a specific application. You can search/filter by case status, case
number or by date.

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 • Click on to manage the applications. Click on to modify/review an
application. In the “Review Update Request Screen”, you can view the documents submitted,
the history and messages related to the application. You can also approve or deny the

application by clicking on or respectively.

• Click on to view user’s information such as name, agency, and email address. Click on

to edit user information. Click on to save changes. You can also activate or

deactivate the user account by clicking on or respectively.

• Click on to view commissioner's user’s information that includes name and

email address. Click on to create a new user. Click on to edit user’s

information. Click on to save changes. You can also activate or deactivate the

user’s account by clicking on or respectively.

• Click on to access your inbox or send a new message.

6.3 Maintenance Menu

Image #5: Maintenance Menu

• Click on to manage system roles and access. Click on to create a

new role or click on to modify an existent role.

• Click on . Click on to create a new document type. Click on to

modify an existing document type.

• Click on to manage agencies configuration. Click on to create a new

agency, click on to modify or click on to delete an existing agency.

• Click on to manage disasters configuration. Click on to create a new

disaster. Click on to modify an existing disaster.