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RPA Introduction

The document provides an introduction to robotic process automation (RPA). It discusses what RPA is, the benefits it provides including scalability, security and faster response times. It also outlines what tasks RPA robots can perform, including both attended and unattended robots, and how they work together. The document examines why RPA has become popular among business departments.

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Samuel Sam
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50 views18 pages

RPA Introduction

The document provides an introduction to robotic process automation (RPA). It discusses what RPA is, the benefits it provides including scalability, security and faster response times. It also outlines what tasks RPA robots can perform, including both attended and unattended robots, and how they work together. The document examines why RPA has become popular among business departments.

Uploaded by

Samuel Sam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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RPA Introduction

“Worldwide Robotic Process Automation Software Revenue to reach $4.5 B in 2023“

Somnath Das Aditya P Dutta


Senior Architect Senior Architect
[email protected] [email protected]
Brief Introductions

• Name
• Work Experience, if any (1-2 sentences)
• What do you know of RPA? Any previous exposure (1-2 sentences)
What is the value of Automation

Enable
Enhanced move to
inputs to higher
Humans value

Better Scalability
security & to meet
compliance peak &
posture atypical
loads

Consistent & Faster response &


predictable remediation
outcomes. times. Increase in
Reduction of mean time to
error rates. failure.
What to Automate
|
How to find
opportunities for
Automation
Drivers for RPA / What was missing in world without RPA

• Traditional automation is technology focused – Need programmers – relies on APIs


and other integration method. => Need IT Projects => Success rates are slim and
time to market is looong !

• Vendor/Software restrictions
• No source code with the software and users have limited options to customize the application.
• Legacy products are not designed and built for integration and don’t have robust APIs.
• Skilled developers might not be available to work on legacy systems

• Curse of (fragmented) digitization


• Challenge of Process harmonization in large org
• Challenge of Systems integration in a large org
Evolution of RPA Tech

• Screen scraping
• Record and play
• Workflow automation and management tools
• Artificial intelligence

• While the technology was developing for some time


before, the emergence of term “robotic process
automation” can be dated to the early 2000.
• RPA is a still developing technology, which uses
technologies like artificial intelligence, screen
scraping, and workflow automation and elevates
these technologies to a new level, advancing their
capabilities in a significantly improved way.
What can an RPA Robot do?
What can a RPA Robot do ?

• Executes literately as a human operates: clicks on button's, operates menu’s, selects items, types text, cuts and
pastes.

• No complex integration, API etc. Simply need workstation connectivity to the systems and applications involved
in the process, then credentials with the correct level of access to perform the work.

• It operates systematically repeating the process it has been instructed to perform, it can do anything that can be
done on a workstation, even taking and storing screen shots.

• Cognitive load
Types of Software Robots – Attended Robots
Attended Robots – what do they do ?

• Typically targeted toward front-office activities,


• attended bots are useful when the entire end-to-end process can’t be
automated.
• RPA bots can work alongside humans to deliver attended automation.
• In such cases, the actions of RPA bots can still be triggered by system-level
events that can give and take data to and from human workers.
• A call center agent can get help from an attended RPA bot in near real time
during a live customer call. For example, the attended bot can find
customer data from one application and automatically type it into a second
application. This way, the call center agent spends less time switching
between applications and can focus on high-value tasks such as solving the
customer’s problem.
Types of Software Robots – Unattended Robots
Unattended Robots – what do they do ?

• Unattended RPA bots execute tasks and interact with applications


independent of human involvement. Unattended bots can be triggered
by events and they can be scheduled.
• Unattended bots typically perform batch operations that do not require
user intervention. For example, a batch of new client information is
received in a spreadsheet and needs to be entered into multiple
applications.
Attended and Unattended Robots – Working together

• Attended and unattended RPA bots are not mutually exclusive. They
both play an important role in an RPA deployment.

• Attended bots optimize tasks by offloading portions of them, helping


work get done faster.
• Unattended bots execute tasks and interact with applications
independent of human involvement.
• The combination of attended and unattended RPA provides for a
complete RPA solution.
RPA products have brought in industrial strength

• Anyone can create a desktop screen scraping utility to do something simple quickly. It is much more
involved to create an industrial strength reliable automation that can deal with all possible application and
process exceptions.

• Creating automations must be done following a rigorous development approach.

• Understanding the way the process operates today, extracting what is often tacit knowledge, is challenging.

• Having an Industrial strength solution that can scale, is secure, can be run within the data centre and be
flexible to work at all levels of the integration stack is very important.

• The act of focusing on processes to automate can lead to process optimisation and different end solutions.
Why is RPA a fav among business depts (at times leading to shadow IT)

• Non invasive
• No change to process
• No app integration

• Quick to build –Non programmers

• Easy to deploy

• But, needs to be well thought out.


RPA : GenNext
RPA : GenNext
hence the future is

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