Version 1.

0 November 2023

Troubleshooting Alerts in the Monitoring Portal - Application Note

Revision History
Version 1.0, November 2023 – Updated all alerts

The Troubleshooting Alerts table provides you with Alert Names, Alert Descriptions, and Alert Troubleshooting Solutions. These alerts are designed to help
identify and resolve issues in your system. They are for residential and commercial systems and cover all SolarEdge devices. For further information about
Alert severity please read the application note Alerts prioritization using the impact indicator.

# Alert Name Alert Description Alert Troubleshooting Solutions

1. AC SPD failure The AC SPD is not functioning If there is an AV SPD failure, follow these steps:
1. Confirm the AC SPD board is installed correctly as
instructed in this manual.
2. If the issue persists, the AC SPD may have absorbed an
electrical surge and the board needs to be replaced.
2. Backup disabled The backup system is installed but If the backup is disabled, follow these steps:
the backup configuration is disabled. 1. Venus 2 - Enable backup via the LCD screen (Setup mode)
Energy Hub –
2. Enable backup via the SetApp mobile app (Commissioning
-> Power Control -> Energy Manager -> Backup
Configuration -> Backup -> Enable).
3. Turn off the supply to the loads (switch to off-grid) and
verify backup operation.
4. Turn on the supply to the loads (switch to on-grid).

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# Alert Name Alert Description Alert Troubleshooting Solutions

3. Backup failed Unable to generate AC voltage and Perform the following steps to try and resolve this issue:
as a result, the transition to Backup. 1. Verify all AC connections (phase, neutral, ground) are
mode failed. properly connected to the grid and to the backed-up loads.
2. Turn off the supply to the loads and verify that the backup
operation properly functions for at least 15 minutes.
3. Turn on the supply to the loads.
If the issue persists, open a SolarEdge support case providing
the relevant details.
4. Backup failed - Auto There is no backup power for the If the backup failed and the auto transformer overheated,
transformer overheated house. follow these steps:
1. Turn off the system by switching the ON/OFF switch to the
OFF position and then wait 5 minutes.
2. Verify all AC connections (phase, neutral, ground) are
properly connected to the grid, the backed-up loads, and the
auto transformer.
3. Turn off the grid supply to the inverter and verify backup
production properly functions for at least 15 minutes.
If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

5. Backup failed - Internal The internal circuit breaker tripped. If the backup failed, and the internal circuit breaker tripped,
circuit breaker tripped Backup loads are disconnected in follow these steps:
backup and on-grid mode. 1. Turn off all circuit breakers located in the backup panel that
are connected to the backed-up loads.
2. Turn on the internal circuit breaker in the inverter’s DCD.
3. Wait 7 minutes and verify there is 240V on the AC backup
L1 and L2 terminal in the inverter’s DCD.
4. Turn on the backed-up loads, one by one. Search for the
load that might be causing the short circuit, and then
troubleshoot it.
5. If the breaker is on, and the error still appears on the LCD
screen, perform a full system power cycle:
a. Turn off the inverter's ON/OFF switch.
b. Turn the DC safety switch to the OFF position.
c. Turn off the AC to the inverter and then turn the AC on
again (AC reset).
d. Turn the DC safety switch to the ON position.
e. Turn on the inverter's ON/OFF switch.
f. Wait for the inverter to enter production mode and then
verify the battery is functional.
6. Verify the error no longer appears on the LCD screen.
7. Turn off the supply to the loads and verify the backup
operation properly functions for at least 1 minute.
If the issue persists, open a SolarEdge support case.
6. Backup interface - grid Cannot reconnect to grid due to grid If there is a backup interface grid relay fault (on grid state),
relay fault (on grid state) relay sensor error. No electrical follow these steps:
power to the house. In case of a 1. To bypass the issue, manually switch the Backup Interface
power outage there won’t be backup to on-grid according to the installation manual.
power.
2. Open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

7. Backup interface - grid Cannot reconnect to the grid due to To bypass the issue, manually switch the Backup Interface to
relay fault backup state a grid relay sensor error. No electrical on-grid according to the installation manual.
power to the house.
Please open a SolarEdge support case providing the relevant
In case of a power outage, there details.
won’t be backup power.
8. Backup interface - Due to an internal fault, the backup Open a SolarEdge support case providing the relevant details.
internal fault Interface won't transition from on-
grid to backup. Backup functionality
unavailable.
9. Backup interface - Due to an internal fault, backup If the Backup Interface is unable to switch to on-grid, follow
unable to switch to on- interface won't transition from these steps:
grid backup to on-grid and there is no 1. To bypass the issue, manually switch the Backup Interface
electricity in the house. to on-grid according to the instructions in the installation
manual.
2. Open a SolarEdge support case.
10. Backup interface - For a system with a generator, Perform the following steps to try and resolve the issue:
generator relay fault backup functionality is unavailable
1. Reset the Backup interface using the ON/OFF switch.
due to a grid relay error. For a
2. Wait 3 minutes and check if the electricity is back.
system without a generator, backup
functionality is unavailable due to a If the issue persists, open a SolarEdge support case providing
grid relay error. the relevant details.

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# Alert Name Alert Description Alert Troubleshooting Solutions

11. Backup socket operation Backup socket stopped operating. If there is a Backup socket operation malfunction, follow
malfunction these steps:
1. Perform backup socket module reset:
a. Turn off the system by moving the ON/OFF switch to the
OFF position, and then wait 5 seconds.
b. Turn ON the inverter by moving the P/1/0 switch to 1.
c. Wait for the inverter to enter production mode, and then
push the black "off grid" button on the bottom of the inverter
for 3 seconds.
2. If the issue persists, open a SolarEdge support case.

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12. Battery - circuit breaker Battery circuit breaker tripped. LG Follow the instructions below to turn the system off and then
tripped Energy Solution Fault Id: (#) for turn it back on:
battery Battery 1.2 (S/N of battery). To power OFF:
a. Switch the inverter's P/1/0 switch to 0.
b. Wait for DC to drop below 50V. Wait 5 minutes or check
the voltage in SetApp or in the inverter’s LCD screen.
c. Switch off the battery’s circuit breaker and then the
disconnect/auxiliary switch.
d. If the system is connected to a StorEdge interface,
disconnect the interface from the power supply.
e. If the inverter has a disconnection unit, switch off the DC
disconnect switch.
f. Turn off AC to the inverter.
To power ON:
a. Turn on AC to the inverter.
b. If the inverter has a disconnection unit, switch on the DC
disconnect switch.
c. If the system has a StorEdge interface, reconnect the
interface to the power supply.
d. Switch on the battery’s disconnect/auxiliary switch and
then the circuit breaker.
e. Switch the inverter's P/1/0 switch to 1.
If the circuit breaker trips again, please turn off the battery to
avoid self-discharge and contact LG Support.
LG contact details:
Europe: [email protected]
Call no: +49 173 1044197
US : [email protected]
Call no. : (+1) 888 375 8044
Australia: [email protected]
Call no.: (+61) 1300 178 064

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# Alert Name Alert Description Alert Troubleshooting Solutions

Note: If the issue is not fixed, the battery will self discharge
and can fully drain to an unrecoverable state within several
days.

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# Alert Name Alert Description Alert Troubleshooting Solutions

13. Battery below min SOE The Battery has entered power The following alerts may have caused the battery to reach
saving mode because it has reached minimum SOE. Check if they are open and if so, try to resolve
its minimum SOE level and cannot be them:
charged. 1. Inverter is not producing energy
2. Battery tripped
3. Battery is not communicating. If none of the above alerts
are active, follow these instructions:
To power OFF:
1. Turn the inverter off by moving the P/1/0 switch to the 0
(OFF)position.
2. Wait 5 minutes for the DC to drop below 50V.
3. Reset all battery's modules by pressing each module's
black reset button on front of the module.
4. If the inverter has a disconnection unit, switch off the DC
disconnect switch.
5. Turn off the AC supply to the inverter.
To power ON:
1. Turn on the AC supply to the inverter.
2. If the inverter has a disconnection unit, switch the DC
disconnect switch to ON.
3. Turn the inverter on by moving the P/1/0 switch to 1 (ON)
position.
4. Verify a battery profile is selected. From the Commissioning
menu, select Device Manager > SolarEdge Energy Bank >
Settings > Energy Control Mode and select the relevant
profile.
If the issue persists, open a SolarEdge support case.
Note: it may take up to 2 hours for the alert to be closed.

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# Alert Name Alert Description Alert Troubleshooting Solutions

14. Battery connection error Battery connection error Contact SolarEdge support.
15. Battery DC wiring error There is a DC wiring error with the 1. Verify all battery connections are connected according to
battery. the installation manual.
2. If the issue persists, open a SolarEdge support case.
16. Battery internal fault Battery internal fault Please open a SolarEdge support case providing the relevant
details.
17. Battery Lockout The Battery is at lockout state. The battery is protected in a lockout state and cannot be
released. Contact SolarEdge Support for further assistance.
18. Battery over voltage The battery pack voltage exceeds Perform the following steps to try and resolve this issue:
protection recommended value. 1. Restart the battery.
This caused the system to open the
2. If it doesn't clear the alert, wait one hour to see if the alert
charge device circuit and charging is
clears.
not possible until the alert is solved
3. If the issue persists, open a SolarEdge support case.
or cleared
19. Battery switch is off Battery switch is off Contact SolarEdge support.
20. Battery temperature is Battery temperature is too low Contact SolarEdge support.
too low
21. Battery temperature too The battery’s internal temperature is Wait until this alert is cleared.
high above the limit. Charging or If the alert has not cleared after 1 hour, contact SolarEdge
discharging is not possible. Support.
22. Battery temperature too The battery's internal temperature is Wait until this alert clears. If it does not clear after an hour,
low below the set limit. Charging or contact SolarEdge Support.
discharging is not possible.
23. Battery under voltage The Battery voltage has fallen under Perform the following steps to try and resolve this issue:
protection recommended value. This caused the 1. Restart the battery.
system to open the charge device
2. If the alert isn’t cleared, wait one hour.
circuit and a charge is not possible
3. If the issue persists, open a SolarEdge support case.
until solved.

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# Alert Name Alert Description Alert Troubleshooting Solutions

24. Critical ambient {{deviceName}} is measuring a high When devices operate above the rated maximum
temperature reached ambient temperature that exceeds temperature it could degrade its overall lifetime and
the max operating temperature, this performance.
could result in degrading the lifetime 1. Ensure the device is unobstructed.
of the device.
2. Make sure there is sufficient airflow.
3. Avoid installing in direct sunlight in a closed environment.
25. Critical ambient The "{{deviceName}}" is measuring a When devices operate above the rated maximum
temperature reached high ambient temperature that temperature they can degrade over their lifetime and
exceeds the max operating performance. Ensure the device is unobstructed. Make sure
temperature, this could result in there is sufficient airflow. Avoid installation in direct sunlight
degrading the lifetime of the device. in a closed environment.
26. Critical temperature on The conductor on the AC terminal If there is a critical temperature on the AC terminal alert,
AC terminal block has reached critical follow these steps:
temperature levels. The inverter has 1. Confirm the AC lugs are properly installed.
stopped production.
2. Confirm the torque of the screws holding the AC terminal
block to the conductor are set to 21Nm.
3. If the issue persists, open a SolarEdge support case.
27. Critical temperature on The L1 conductor on the AC terminal If there is a critical temperature alert on the AC terminal (L1
AC terminal (L1 block has reached critical conductor), follow these steps:
conductor) temperature levels. The inverter has 1. Confirm the AC lugs are properly installed.
stopped production.
2. Confirm the torque of the screws holding the AC terminal
block to the L1 conductor are set to 21Nm.
3. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

28. Critical temperature on The L1 conductor on the AC terminal If there is a critical temperature alert on the AC terminal (L1
AC terminal (L1 block has reached critical conductor), follow these steps:
conductor) temperature levels. The inverter has 1. Confirm the AC lugs are properly installed.
stopped production.
2. Confirm the torque of the screws holding the AC terminal
block to the L1 conductor are set to 21Nm.
3. If the issue persists, open a SolarEdge support case.
29. Critical temperature on L2 conductor on the AC terminal If there is a critical temperature alert on the AC terminal (L2
AC terminal (L2 block has reached critical conductor), follow these steps:
conductor) temperature levels. The inverter has 1. Confirm the AC lugs are properly installed.
stopped production.
2. Confirm the torque of the screws holding the AC terminal
block to the L2 conductor are set to 21Nm.
3. If the issue persists, open a SolarEdge support case.
30. Critical temperature on L3 conductor on the AC terminal If there is a critical temperature alert on the AC terminal (L3
AC terminal (L3 block has reached critical conductor), follow these steps:
conductor) temperature levels. The inverter has 1. Confirm the AC lugs are properly installed.
stopped production.
2. Confirm the torque of the screws holding the AC terminal
block to the L3 conductor are set to 21Nm.
3. If the issue persists, open a SolarEdge support case.
31. Critical temperature on L1 conductor on the AC terminal If there is a critical temperature alert on the AC terminal
AC terminal block (L1 block has reached critical block, follow these steps:
conductor) temperature levels. The inverter has 1. Confirm the AC lugs are properly installed.
stopped production.
2. Confirm the torque of the screws holding the AC terminal
block to the L1 conductor are set to 35Nm
3. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

32. Critical temperature on L2 conductor on the AC terminal If there is a critical temperature alert on the AC terminal
AC terminal block (L2 block has reached critical block, follow these steps:
conductor) temperature levels. The inverter has 1. Confirm the AC lugs are properly installed.
stopped production.
2. Confirm the torque of the screws holding the AC terminal
block to the L2 conductor are set to 35Nm
3. Open a SolarEdge support case.
33. Critical temperature on L2 conductor on the AC terminal If there is a critical temperature alert on the AC terminal block
AC terminal block (L2 block has reached critical (L2 conductor), follow these steps:
conductor) temperature levels. The inverter has 1. Confirm the AC lugs are properly installed.
stopped production.
2. Confirm the torque of the screws holding the AC terminal
block to the L2 conductor are set to 35Nm.
3. If the issue persists, open a SolarEdge support case.
34. Critical temperature on The L3 conductor on the AC terminal If there is a critical temperature alert on the AC terminal block
AC terminal block (L3 block has reached critical (L3 conductor) follow these steps:
conductor) temperature levels. The inverter has 1. Confirm the AC lugs are properly installed.
stopped production.
2. Confirm the torque of the screws holding the AC terminal
block to the L3 conductor are set to 35Nm
3. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

35. Critical temperature on Critical temperature on DC- terminal If there is a critical temperature on the DC terminal alert,
DC- terminal follow these steps:
1. Confirm the DC wires are properly inserted into the
terminal block and there are no loose DC wire strands.
2. If the DC wires are secured to the terminal block using
screws, confirm the torque for the DC- terminal block screws
are set according to the installation manual.
3. If the PV modules are connected to the inverter using
aluminum wires, confirm they are not oxidized. For the
aluminum deoxidization treatment refer to the installation
manual.
4. If the issue persists, open a SolarEdge support case.
36. Critical temperature on The DC- terminal of one of the units If there is a critical temperature alert on the DC- terminal,
DC- terminal has reached critical temperature follow these steps:
levels. The unit has stopped 1. Confirm the DC wires are properly inserted into the
production. terminal block and there are no loose DC wire strands.
2. If the DC wires are secured to the terminal block using
screws, confirm the torque for the DC- terminal block screws
are set according to the installation manual.
3. If the PV modules are connected to the inverter using
aluminum wires, confirm they are not oxidized. For the
aluminum deoxidization treatment, refer to the installation
manual.
4. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

37. Critical temperature on The DC- (DC Minus) terminal has If there is a Critical temperature alert on the DC- terminal,
DC- terminal reached critical temperature levels. follow these steps
The inverter has stopped producing. 1. Confirm the DC wires are properly inserted into the
terminal block and there are no loose DC wire strands.
2. If the DC wires are secured to the terminal block using
screws, confirm the torque for the DC- terminal block screws
are set according to the installation manual.
3.If the PV modules are connected to the inverter using
aluminum wires, confirm they are not oxidized. For the
aluminum deoxidization treatment refer to the installation
manual.
4. If the issue persists, open a SolarEdge support case.
38. Critical temperature on The DC+ terminal of the one of the If there is a critical temperature alert on the DC+ terminal,
DC+ terminal units has reached critical follow these steps:
temperature levels. The unit has 1. Confirm the DC wires are properly inserted into the
stopped production. terminal block and there are no loose DC wire strands.
2. If the DC wires are secured to the terminal block using
screws, confirm the torque for the DC+ terminal block screws
are set according to the installation manual.
3. If the PV modules are connected to the inverter using
aluminum wires, confirm they are not oxidized. For the
aluminum deoxidization treatment, refer to the installation
manual.
4. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

39. Critical temperature on The DC+ terminal has reached critical If there is a Critical temperature alert on the DC+ terminal,
DC+ terminal temperature levels. The inverter has follow these steps:
stopped producing. 1. Confirm the DC wires are properly inserted into the
terminal block and there are no loose DC wire strands.
2. If the DC wires are secured to the terminal block using
screws, confirm the torque for the DC+ terminal block screws
are set according to the installation manual.
3. If the PV modules are connected to the inverter using
aluminum wires, confirm they are not oxidized. For the
aluminum deoxidization treatment refer to the installation
manual.
4. If the issue persists, open a SolarEdge support case.
40. DC Isolation Disruption DC current leakage to the ground by Refer to the following instructions to try and resolve this
the inverter, has been detected. This issue. Log in to view the article.
affects production.
41. DC SPD failure The DC SPD is not functioning If there is a DC SPD failure, follow these steps:
1. Confirm the DC SPD board is installed correctly as
instructed in this manual.
2. If the issue persists, the DC SPD might have absorbed an
electrical surge, and the board needs to be replaced.
42. DC SPD failure SPD on the DC Synergy unit is not SPD needs to be replaced
functioning

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# Alert Name Alert Description Alert Troubleshooting Solutions

43. DC string is not Telemetries have been received from Perform the following steps to try and resolve this issue:
producing energy the string, but the amount of energy 1. Check the DC string lines are not interrupted or damaged
is low in any way.
2. Check the circuit breakers are properly wired, such as
correct polarity and secure connectors.
3. Check the combiner boxes are properly wired, such as
correct polarity and secure connectors.
4. Perform the pairing procedure.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.
44. DCS Critical ambient "{{deviceName}}" is measuring a high When devices operate above the rated maximum
temperature reached ambient temperature that exceeds temperature it can degrade its overall lifetime and
the max operating temperature, this performance.
could result in degrading the lifetime 1. Ensure the device is unobstructed.
of the device.
2. Make sure there is sufficient airflow.
3. Avoid installing the device in direct sunlight in a closed
environment.
45. DCS Device failure Device has detected consumption Appliance load control is used to prevent an overload of the
when the device is set in OFF state. system. When appliance consumption is measured while the
device is in the OFF position it could mean that the relay was
not able to switch off the connected appliance.
1. Confirm the device can manually operate by manually
operating the {{deviceName}} in the mobile application.
2. Try to manually override the device by pressing the
ON/OFF button on the device for < 3 seconds.
3. If the relay does not switch off the connected appliance,
contact SolarEdge Support.

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# Alert Name Alert Description Alert Troubleshooting Solutions

46. DCS Low RSSI reached The DCS device has a low Home The SolarEdge system utilizes smart devices to operate its
Network signal that could cause poor Smart Energy Ecosystem, if connection to the smart device is
performance of excess PV and lost we can no longer guarantee optimal operation.
backup operation. 1. Confirm if the device is unobstructed.
2. If possible, relocate the device closer to a Home Net
enabled device.
3. Alternatively, an additional SolarEdge smart device can be
installed to act as a repeater.
47. DCS Max load reached "{{deviceName}}" has exceeded its "{{deviceName}}" has switched off its connected appliances as
max allowed peak power rating and its measured power consumption exceeded the max allowed
has been switched off. values as mentioned on the "{{deviceName}}" nameplate.
1. Confirm the appliance connected to the device does not
exceed the max allowed switch rating.
2. If the appliance connected does not exceed the nameplate,
contact SolarEdge Support.
48. External fan fault One of the inverter's external fans is Perform the following steps to try and resolve this issue:
not working 1. Check the physical cable connection.
2. Clean the fan.
3. Replace the fan.
If none of these steps successfully solve your issue, open a
SolarEdge support case.
49. G100 Export restriction The system is operating in restricted To resolve the issue, set the G.100 control back to Normal
production mode due to G.100 operation mode. You can use the SolarEdge Monitoring
export limitations. platform or your SetApp mobile App.
Note: On commercial sites, you are able to set back to
Normal mode 4 hours after the system is set into restricted
production mode.

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# Alert Name Alert Description Alert Troubleshooting Solutions

50. Grid frequency Grid frequency irregularity by the Perform the following steps to try and resolve this issue:
inverter, has been detected. 1. Check the AC connection to the inverter.
2. Verify the inverter is set to the correct country code. For
more information, follow the Commissioning and Activating
the Installation video.
3. Check with the local grid operator to find out if a large
surge source or irregular load exists near the installation.
4. If permitted by the local authority, change the grid
protection values. Refer to the next Application Note to
change the grid protection values.
51. Grid voltage A grid voltage irregularity by the Perform the following steps to try and resolve this issue:
inverter has been detected. 1. Re-select the country code. For more information, refer to
the “Country and Grid” section of the inverter installation
manual.
2. Use a DVM to check the AC connection to the inverter for
correct phase-to-phase, phase-to-neutral, and phase-to-
ground voltage measurements.
3. Verify the output wire size matches the distance between
the inverter and the location of the grid connection (refer to
the AC wiring application note). If necessary, use a larger wire
for the AC output.
4. Consult the local grid operator to verify the high AC
voltage in the grid.If permitted by the local authority, change
the grid protection values.
Refer to this Application Note to change the grid protection
values. Log in to view the article.

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# Alert Name Alert Description Alert Troubleshooting Solutions

52. Grid Voltage Disruption A grid voltage irregularity by the Perform the following steps to try and resolve this issue:
inverter, has been detected. This 1. Reselect the country code. For more information, refer to
affects production. the “Country and Grid” section of the inverter installation
manual.
2. Use a DVM to check the AC connection to the inverter for
correct phase-to-phase, phase-to-neutral, and phase-to-
ground voltage measurements.
3. Verify the output wire size matches the distance between
the inverter and the location of the grid connection (refer to
the AC wiring application note). If necessary, use a larger wire
for the AC output.
4. Consult the local grid operator to verify the high AC
voltage in the grid.
5. If permitted by the local authority, change the grid
protection values. Refer to this Application Note to change
the grid protection values.
6. Log in to view the article.
53. Hot water controller The "{{deviceName}}" is measuring a When devices operate above the rated maximum
device critical ambient high ambient temperature that temperature it could degrade its overall lifetime and
temperature reached exceeds the max operating performance
temperature, this could result in 1. Ensure the device is unobstructed.
degrading the lifetime of the device.
2. Make sure there is sufficient airflow.
3. Avoid installing in direct sunlight in a closed environment

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# Alert Name Alert Description Alert Troubleshooting Solutions

54. Hot water controller The device has detected Appliance load control is used to prevent an overload of the
device failure consumption when the device was system. When the appliance consumption is measured, while
set in the OFF state. the device is in the off position, it can mean the relay is not
able to switch off the connected appliance.
1. Confirm the device is manually operating {{deviceName}} in
the mobile application.
2. Try to manually override the device by pressing the
ON/OFF button on the device for <3 seconds.
3. If the relay does not switch to the connected appliance,
contact SolarEdge Support.
55. Hot water controller Device has detected consumption Appliance load control is used to prevent an overload of the
device failure when the device is set in the OFF system. When appliance consumption is measured while the
state. device is in the OFF position it could mean the relay is not
able to switch off the connected appliance.
1. Confirm the device is manually operating the
{{deviceName}} in the mobile application.
2. Try to manually override the device by pressing the
ON/OFF button on the device for < 3 seconds.
3. If the relay does not switch to the connected appliance,
contact SolarEdge Support.
56. Hot water controller low The hot water controller device has a The SolarEdge system utilizes smart devices to operate its
RSSI reached low Home Network signal that could Smart Energy Ecosystem. If connection to the smart device is
cause poor performance of the lost, we no longer guarantee optimal operation.
excess PV and backup operation. 1. Confirm the device is unobstructed.
2. If possible, relocate the device closer to a Home Net
enabled device.
3. Alternatively, an additional SolarEdge smart device can be
installed to act as a repeater.

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# Alert Name Alert Description Alert Troubleshooting Solutions

57. Hot water controller low The hot water controller device has a The SolarEdge system utilizes smart devices to operate its
RSSI reached low Home Network signal can cause Smart Energy Ecosystem. If connection to the smart device is
poor performance of the excess PV lost, we can no longer guarantee optimal operation.
and backup operation. 1. Confirm the device is unobstructed
2. If possible, relocate the device closer to a Home Net
enabled device.
3. Alternatively, an additional SolarEdge smart device can be
installed to act as a repeater.
58. Internal communication The inverter stopped production due If there is an internal communication fault and the inverter is
fault - Inverter is not to an internal communication fault not producing power, follow these steps:
producing 1. Upgrade the inverter firmware to the latest released
versions. There are 2 options:
a. Remote upgrade
b. Local upgrade:
i. Latest StorEdge inverter firmware versions can be found
here.
ii. The firmware file can only be loaded to a memory card that
meets the specifications listed in the latest Software Upgrade
application note using a SD/MicroSD card.
2. Perform a full system power cycle:
a. Turn off the inverter's ON/OFF switch.
b. Turn the DC safety switch to the OFF position.
c. Turn off the inverter and then turn the AC on again (AC
reset).
d. Turn the DC safety switch to the ON position.
e. Turn on the inverter's ON/OFF switch.
f. Wait for the inverter to enter production mode and verify
the battery is functional.
3. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

59. Internal fan fault One of the inverter's internal fans is Perform the following steps to try and resolve this issue:
not working 1. Check the physical cable connection.
2. Clean the fan.
3. Replace the fan.
If none of these steps successfully solve your issue, open a
SolarEdge support case.
60. Inverter - Production Inverter - Production issue detected If weather conditions are ok, check the error logs and contact
issue detected SolarEdge Support to report the issue.
61. Inverter doesn't allow The Inverter isn't stopping backup Follow the instructions below to turn the inverter off and then
transition to on-grid production to allow transition to on- turn it back on:
grid state. 1. To power OFF:
a. Turn the inverter off by moving the P/1/0 switch to 0 (OFF)
position.
b. Wait for DC to drop below 50V. Wait 5 minutes or check
the voltage in SetApp or in the inverter’s LCD screen.
c. If the inverter has a disconnection unit, switch off the DC
disconnect switch.
d. Turn off AC to the inverter.
2. To power ON:
a. Turn on AC to the inverter.
b. If the inverter has a disconnection unit, switch on the DC
disconnect switch.
c. Turn the inverter on by moving the P/1/0 switch to 1 (ON)
position.
If the issue is still not resolved, open a SolarEdge support
case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

62. Inverter not producing - The Firefighter Gateway has shut If the inverter is not producing power, and the firefighter’s
Firefighters safety mode down production on the inverter. safety mode is on follow these steps:
on 1. Check if the emergency button is triggered.
a. If button is pressed it has been triggered, as it is normally
open
b. if button is released it has been triggered, as it is normally
closed.
2. To clear the alarm on the FFG, follow instructions on P41 of
the manual.
3. If the button wasn’t triggered and the FFG is connected to
a fire alarm system, check if the fire alarm system triggered an
alarm.a. Check if normally open or normally closed were
selected and the fire alarm system has triggered accordingly.
4. To clear the alarm on the FFG, follow instructions on P41 of
the manual.
5. If none of the above triggered an alarm, disconnect the
emergency button and/or the fire alarm system from the FFG:
Disconnect the plastic terminal from the FFG.
6. Measure voltages and record them:
a. Between G and L1.
b. Between G and L2.
c. Between G and 5V7. Contact support with the results and
FFG configuration.
63. Inverter not producing - System is in OFF mode The inverter is turned off. If needed, turn the inverter back on.
OFF mode
64. Inverter not producing - The inverter has been locked by The inverter is in Standby mode, so is not producing energy
Standby mode setting it in the Standby mode. To get it producing, it should be activated. Relevant
permission is required to perform this action.

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# Alert Name Alert Description Alert Troubleshooting Solutions

65. Inverter not producing The inverter’s voltage is low; The Perform the following steps to try and resolve this issue:
energy - low voltage inverter is not producing energy 1. Check the DC design was executed according to the
SolarEdge design rules.
2. Check for any underperforming power optimizers in the DC
strings, for example due to shade, snow/dirt cover, technical
malfunction, and so on.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.
66. Inverter not producing Production issue –Energy Limit Mode Open a SolarEdge support case.
Energy Limit mode
67. Inverter not producing Inverter not producing Energy Limit Perform the following steps to try and resolve this issue:
Energy Limit mode mode 1. Perform pairing for the inverter, this can be done by right-
clicking the inverter in Layout tab in the Monitoring Platform.
2. Use the Monitoring Platform to locate the non-
communicating power optimizer and check for any
connectivity issues. If all connections are verified, check the
safety voltage using the following procedure: Safety voltage
procedure.
3. Log in to see the article.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

68. Inverter not producing Inverter not producing Energy Perform the following steps to try and resolve this issue:
Energy Shutdown codes Shutdown codes 1. Perform pairing for the inverter, this can be done by right-
clicking the inverter in the Layout tab, in the Monitoring
Platform.
2. Use the Monitoring Platform to locate the non-
communicating power optimizer and check for any
connectivity issues.
3. If all connections are verified, check the safety voltage
using the following procedure.
4. Log in to see the article.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.
69. Inverter shutdown by Safety event - production is affected Verify the inverter is operating with the latest CPU version:
Sense Connect by the increased temperature at the 1. To determine the CPU version, go to the main dashboard
Power Optimizer connector. Another of the Monitoring Platform and click on the equipment list on
alert is open on the relevant the right-hand side of the screen. Select “inverters” and then
optimizer. “Sn”.
2. From the inverter list, hover over or click on the info remark
to see the CPU version. The version should be 4.17.xxx or
higher.
3. If the CPU version is lower than 4.17.xxx, upgrade the
inverter to the latest version.
4. To unlock the inverter and for further instructions, contact
SolarEdge support.

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# Alert Name Alert Description Alert Troubleshooting Solutions

70. Low RSSI reached Device has a low Home Network The SolarEdge system utilizes smart devices to operate its
signal that could cause poor Smart Energy Ecosystem, if connection to the smart device is
performance of the excess PV and lost, we can no longer guarantee optimal operation.
backup operation. 1. Confirm the device is unobstructed.
2. If possible, relocate the device closer to a Home Net
enabled device.
3. Alternatively, an additional SolarEdge smart device can be
installed to act as a repeater.
71. Max load reached {{deviceName}} has exceeded its max "{{deviceName}}" has switched off its connected appliances as
allowed peak power rating and has its measured power consumption exceeded max allowed
been switched off. values as mentioned on the "{{deviceName}}" nameplate.
1. Confirm if the appliance connected to the device has not
exceeded the max allowed switch rating.
2. If the appliance connected does not exceed the nameplate,
contact SolarEdge Support.

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# Alert Name Alert Description Alert Troubleshooting Solutions

72. Module voltage One or more of the module’s Perform the following steps to try and resolve this issue:
mismatch voltages shows a significant 1. Check if the module voltage in the Monitoring Analysis tab
difference. Potential bypass diode is according to specifications on the VMPP datasheet.
failure.
2. Check if nothing is physically blocking 1/3 or 2/3 of
affected module(s)
3. If the module voltage does not conform to the VMPP
datasheet, and nothing is blocking your module irradiance,
consult your panel distributor/manufacturer on how to
troubleshoot/deal with defective bypass diodes.
Note: SolarEdge is not responsible and can’t help with failed
bypass diodes. If a SolarEdge Smart Module has been used,
open a SolarEdge support case with the SolarEdge support
team providing the relevant information.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.
73. No communication with The battery is not communicating. Perform the following steps to try and resolve this issue:
Battery Note: If this issue is not resolved, the 1. Verify the battery DC and communication connections to
battery self-discharges, and can drain the inverter on both the battery and inverter.
to a fully unrecoverable state. 2. Check the battery's circuit breaker is ON.
3. If none of the above steps successfully solve your issue,
open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

74. No communication with The Power Optimizer is not sending Perform the following steps to try and resolve this issue:
Power Optimizer data. 1. Perform pairing for the inverter, this can be done by right-
clicking the inverter in Layout tab in the Monitoring Platform.
2. Use the Monitoring Platform to locate the non-
communicating power optimizer and check for any
connectivity issues. If all connections are verified, check the
safety voltage using the following procedure.:
3. Log in to see the article.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.
75. No communication with The inverter is not communicating Perform the following steps to try and resolve this issue:
the Inverter with SolarEdge servers. An alert is 1. Ensure the router is properly connected e.g. check the
only triggered if there is no modem, antenna, or any other connectors.
communication for at least 3 hours. 2. Verify the inverter-related connectors are secure, for
example RJ45 cable, Wi-Fi antenna and/or module.
3. If the internet router was recently replaced, verify the router
password or Firewall settings were not changed.
4. Check the inverter AC breaker to ensure it has not tripped,
by using a DVM to measure current.
5. Check the RS485 connection.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

76. No communication with The meter is not communicating. An Perform the following steps to try and resolve this issue:
the Meter alert is triggered only if there is no 1. Check there are no loose connections on the inverter’s
communication for at least a full day. communication board.
2. Check there are no loose electrical meter connections.
3. Check the RS485 cable between the electrical meter and
the inverter is not disconnected or damaged in any way.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.
77. No communication with None of the inverters or devices on- Perform the following steps to try and resolve this issue:
the site site are communicating. 1. Check if you can access the internet via the router, for
example by connecting a laptop and browsing to any website.
2. Ensure the router is properly connected, for example by
checking the modem, antenna, or any other connectors).
3. Verify the inverter-related connectors are secure, for
example the RJ45 cable, Wi-Fi antenna and/or module
4. If the internet router was recently replaced, verify the router
password or Firewall settings were not changed.
5. Check the inverter AC breaker to ensure it has not tripped,
by using a DVM to measure the voltage.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.
78. Orion AC SPD failure The AC SPD is not functioning. If there is an Orion AC SPD failure, follow this step: Confirm
the AC SPD board is installed correctly, as instructed in the
manual.

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# Alert Name Alert Description Alert Troubleshooting Solutions

79. Orion fan failure The inverter fan is not working. Perform the following steps to try and resolve this issue:
1.Check the physical cable connection
2. Clean the fan.
3. Replace the fan.
If the issue persists, please open a SolarEdge support case
providing the relevant details.
80. PID mitigation not PID mitigation operation cannot be Open a SolarEdge support case providing the relevant details.
functioning initiated
81. PID mitigation over A PID mitigation operation has been Open a SolarEdge support case providing the relevant details.
voltage halted due to the operating voltage
being too high.
82. PID mitigation under Open a support case and provide the PID mitigation cannot reach the required operating voltage.
voltage relevant details.
83. Production issue – Production issue – inverter over If there is a Production issue and the inverter overheats,
Inverter overheated temperature. follow these steps:
1. Check the inverter has been installed according to the
installation manual.
2. If the issue persists, open a SolarEdge support case.
84. Production issue – The inverter temperature is critical, Contact SolarEdge support.
inverter overheated production has stopped.

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# Alert Name Alert Description Alert Troubleshooting Solutions

85. Rapid alert - No The inverter is not communicating Perform the following steps to try and resolve this issue:
communication with the with SolarEdge servers. An alert is 1. Ensure the router is properly connected e.g. check the
Inverter triggered if there is no modem, antenna, or any other connectors.
communication for at least 3 hours.
2. Verify the inverter-related connectors are secure, for
example the RJ45 cable, Wi-Fi antenna and/or module.
3. If the internet router was recently replaced, verify the router
password or Firewall settings were not changed.
4. Check the inverter AC breaker to ensure it has not tripped,
use a DVM to measure the current.
5. Check the RS485 connection.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.
86. Rapid alert - No The meter is not communicating. An Perform the following steps to try and resolve this issue:
communication with the alert is triggered only if there is no 1. Check there are no loose connections on the inverter’s
Meter communication for a minimum of 3 communication board.
hours. 2. Check there are no loose electrical meter connections.
3. Check the RS485 cable between the electricity meter and
inverter is not disconnected or damaged in any way.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

87. Rapid alert - No None of the inverters or devices on- Perform the following steps to try and resolve this issue:
communication with the site are communicating. Alert is 1. Check if you can access the internet via the router, for
site triggered if there is no example by connecting a laptop and browsing any website.
communication for at least 3 hours.
2. Ensure the router is properly connected, for example check
the modem, antenna, or any other connectors.
3. Verify the inverter-related connectors are secure, for
example the RJ45 cable, Wi-Fi antenna and/or module.
4. If the internet router was recently replaced, verify the router
password or Firewall settings were not changed.
5. Check the inverter AC breaker to ensure it has not tripped,
use a DVM to measure the voltage.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.
88. Recurring DC Isolation Recurring DC current leakage to Refer to the following instructions to try and resolve this
issue ground by the inverter, has been issue. Log in to see the article.
detected. This affects production.
89. Recurring grid Recurring grid frequency irregularity Perform the following steps to try and resolve this issue:
frequency issue by the inverter has been detected. 1. Check the AC connection to the inverter.
This affects production.
2. Verify the inverter is set to the correct country code.
For more information, follow the Commissioning and
Activation section in the Inverter Installation Manual. Log in
to view the article.
4. Check with the local grid operator to find out if a large
surge source or irregular load exists near the installation.
5. If permitted by the local authority, change the grid
protection values.
Refer to this Application Note to change the grid protection
values.

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# Alert Name Alert Description Alert Troubleshooting Solutions

90. Recurring grid voltage A recurring Grid voltage irregularity Perform the following steps to try and resolve this issue:
issue by the inverter, has been detected. 1. Reselect the country code. For more information, refer to
This affects production. the “Country and Grid” section of the inverter installation
manual.
2. Use a DVM to check the AC connection to the inverter for
correct phase-to-phase, phase-to-neutral, and phase-to-
ground voltage measurements.
3. Verify the output wire size matches the distance between
the inverter and the location of the grid connection (refer to
the AC wiring application note). If necessary, use a larger wire
for the AC output.
4. Consult the local grid operator to verify the high AC
voltage in the grid.
5. If permitted by the local authority, change the grid
protection values. Refer to this Application Note to change
the grid protection values. Log in to view the article.

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# Alert Name Alert Description Alert Troubleshooting Solutions

91. Residual current device A high residual current by the Perform the following steps to try and locate the faulty DC
inverter, has been detected. string:
1. Turn the inverter ON/OFF switch to OFF.
2. Wait five minutes for the input capacitors to discharge.
3. Disconnect the AC breaker.
4. Disconnect the DC inputs.
5. Connect each DC string separately, turn the AC and the
inverter ON/OFF switch to ON, until the error appears for the
faulty string.
6. After locating the faulty string, check it for any
interruptions or damage, unsecured connectors, or any other
connectivity issues.
7. Check the string/circuit breaker/combiner box for leakage.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.
92. SenseConnect event on Safety Event - Increased temperature Verify the inverter is operating with the latest CPU version:
Optimizer connector at Power Optimizer's connector. 1. To determine the CPU version, go to the main dashboard
of the Monitoring Platform, and click on the equipment list
on the right-hand side of the screen. Select “inverters” and
then “Sn”.
2. From the inverter list, hover over or click on the info remark
to see the CPU version. The version should be 4.17.xxx or
higher.
3. If the CPU version is lower than 4.17.xxx, upgrade the
inverter to the latest version.
4. To unlock the inverter, and for further instructions, contact
SolarEdge support.

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# Alert Name Alert Description Alert Troubleshooting Solutions

93. Snow on-site Snow may be covering modules on If the conditions on-site meet the description, there is no
this site. Production might be specific action to be performed. Production restores
partially or fully reduced. automatically after the snow melts.
94. String is not producing The DC string is producing very low Perform the following steps to try and resolve this issue:
energy. An alert is triggered when 1. Check the combiner boxes are properly wired, such as
the system recognizes a production correct polarity and secure connectors.
issue with the string.
2. Check for any DC breaks between the inverter and the DC
string.
3. Check the inverter DC connections are properly connected.
4. Run the string troubleshooting procedure.
Please note, to see the article you must be logged in.
If none of the above steps successfully solve your issue, open
a SolarEdge support case.
95. Synergy SPD failure The AC SPD is not functioning. SPD needs to be replaced
96. System failed to return System is in backup mode and has If the system failed to return to on-grid mode, follow these
to on-grid mode. failed to transition to on-grid mode. steps:
1. Perform a full system power cycle:
a. Turn off the inverter's ON/OFF switch.
b. Turn the DC safety switch to the OFF position.
c. Turn off the AC to the inverter and then turn the AC on
again (AC reset).
d. Turn the DC safety switch to the ON position.
e. Turn on the inverter's ON/OFF switch.
f. Wait for the inverter to enter production mode and then
verify the battery is functional.
2. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

97. System overload The inverter is locked due to a If the system is overloaded, follow these steps:
system overload that has stopped 1. Make sure the backed-up loads don't exceed the max.
production in both backup and on- power rate in backup operation and if needed, turn off the
grid modes. loads.
2. Restore backup power by switching the P/1/0 switch of any
inverter with a lit LED to “0” and then back to “1”.
3. Turn off the supply to the main panel if the system is
currently operating in On-grid mode and verify backup
production properly functions for 15 minutes.
4. If the error still appears on the SetApp screen, turn off all
backup loads and restore backup power by moving the P/1/0
switch of any inverter with a lit LED to “0” and then back to
“1”.
5. Verify there is 240V on the AC backup L1 and L2 terminal in
the inverter’s DCD.
6. Turn on the backed-up loads one by one and search for a
load that might cause over consumption. Keep it switched off
and verify backup production properly functions for 15
minutes.
7. If the issue persists, verify all AC connections (phase,
neutral, ground) to the grid, also verify that backed-up loads
and the auto transformer are properly connected. Verify there
is backup production for 15 minutes.
8. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

98. Temperature warning Warning! The temperature of the If there is a temperature warning on the AC terminal, follow
on AC terminal conductor on the AC terminal block these steps:
is high. 1. Confirm the AC lugs are properly installed.
2. Confirm the torque of the screws holding the AC terminal
block are set to 35Nm.
3. If the issue persists, open a SolarEdge support case.
99. Temperature warning Warning! The temperature of the L1 If there is a Temperature Warning alert on the AC terminal,
on AC terminal (L1 conductor on the AC terminal block follow these steps:
conductor) is high. 1. Confirm the AC lugs are properly installed.
2. Confirm the torque of the screws holding the AC terminal
block to the L1 conductor are set to 21Nm.
3. If the issue persists, open a SolarEdge support case.
100. Temperature warning Warning! The temperature of the L2 If there is a Temperature warning on the AC terminal (L2
on AC terminal (L2 conductor on the AC terminal block conductor). Follow these steps:
conductor) is high 1. Confirm the AC lugs are properly installed.
2. Confirm the torque of the screws holding the AC terminal
block to the L2 conductor are set to 21Nm.
3. If the issue persists, open a SolarEdge support case.
101. Temperature warning Warning! The temperature of the L3 If there is a temperature warning alert on the AC terminal (L3
on AC terminal (L3 conductor on the AC terminal block conductor), follow these steps:
conductor) is high. 1. Confirm the AC lugs are properly installed.
2. Confirm the torque of the screws holding the AC terminal
block to the L3 conductor are set to 21Nm.
3. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

102. Temperature warning Warning! The temperature of the L1 If there is a temperature warning on the AC terminal block (L1
on AC terminal block (L1 conductor on the AC terminal block conductor), follow these steps:
conductor) is high. 1. Confirm the AC lugs are properly installed.
2. Confirm the torque of the screws holding the AC terminal
block to the L1 conductor are set to 35Nm.
3. If the issue persists, open a SolarEdge support case.
103. Temperature warning Warning! The temperature of the L2 If there is a temperature warning on the AC terminal block (L2
on AC terminal block (L2 conductor on the AC terminal block conductor), follow these steps:
conductor) is high. 1. Confirm the AC lugs are properly installed.
`2. Confirm the torque of the screws holding the AC terminal
block to the L2 conductor are set to 35Nm
3. If the issue persists, open a SolarEdge support case.
104. Temperature warning Warning! The temperature of the L3 If there is a temperature warning on the AC terminal block (L3
on AC terminal block (L3 conductor on the AC terminal block conductor), follow these steps:
conductor) is high. 1. Confirm the AC lugs are properly installed.
2. Confirm the torque of the screws holding the AC terminal
block to the L1 conductor are set to 35Nm.
3. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

105. Temperature warning Warning! The temperature of one of If there is a Temperature Warning Alert on the DC Terminal,
on DC terminal the DC- terminal block units is high. follow these steps:
1. Confirm the DC wires are properly inserted into the
terminal block and there are no loose DC wire strands.
2. If the DC wires are secured to the terminal block using
screws, confirm the torque for the DC+ terminal block screws
are set according to the installation manual.
3. If the PV modules are connected to the inverter using
aluminum wires, confirm they are not oxidized. For the
aluminum deoxidization treatment, refer to the installation
manual.
4. If the issue persists, open a SolarEdge support case.
106. Temperature warning Warning! The temperature of one of If there is a temperature warning on the DC- terminal, follow
on DC- terminal the DC- terminal block units is high. these steps:
1. Confirm the DC wires are properly inserted into the
terminal block and there are no loose DC wire strands.
2. If the DC wires are secured to the terminal block using
screws, confirm the torque for the DC- terminal block screws
are set according to the installation manual.
3. If the PV modules are connected to the inverter using
aluminum wires, confirm they are not oxidized. For the
aluminum deoxidization treatment, refer to the installation
manual.
4. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

107. Temperature warning Warning! The temperature of the If there is a temperature warning on the DC- terminal, follow
on DC- terminal DC- (DC Minus) terminal block is these steps
high 1. Confirm the DC wires are properly inserted into the
terminal block and there are no loose DC wire strands.
2. If the DC wires are secured to the terminal block using
screws, confirm the torque for the DC- terminal block screws
are set according to the installation manual.
3. If the PV modules are connected to the inverter using
aluminum wires, confirm they are not oxidized. For the
aluminum deoxidization treatment refer to the installation
manual.
4. If the issue persists, open a SolarEdge support case.
108. Temperature warning Warning! The temperature of one of If there is a temperature warning on the DC+ Terminal, follow
on DC+ terminal the DC+ terminal block units is high these steps:
1. Confirm the DC wires are properly inserted into the
terminal block and there are no loose DC wire strands.
2. If the DC wires are secured to the terminal block using
screws, confirm the torque for the DC+ terminal block screws
are set according to the installation manual.
3. If the PV modules are connected to the inverter using
aluminum wires, confirm they are not oxidized. For the
aluminum deoxidization treatment, refer to the installation
manual.
4. If the issue persists, open a SolarEdge support case.

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# Alert Name Alert Description Alert Troubleshooting Solutions

109. Temperature warning Warning! The temperature of the If there is a temperature warning alert on the DC+ terminal,
on DC+ terminal DC+ terminal block is high. follow these steps:
1. Confirm the DC wires are properly inserted into the
terminal block, and there are no loose DC wire strands.
2. If the DC wires are secured to the terminal block using
screws, confirm the torque for the DC+ terminal block screws
are set according to the installation manual.
3. If the PV modules are connected to the inverter using
aluminum wires, confirm they are not oxidized. For the
aluminum deoxidization treatment refer to the installation
manual.
4. If the issue persists, open a SolarEdge support case.

Troubleshooting Alerts in the Monitoring Portal - Application Note 41