Q1.

The origin of the word communication is ____________

A) Communicate
B) Communicare
C) Compute
D) Computer
Answer (B)

Q2. Types of words used for verbal communication?

A) Acronyms
B) Simple
C) Technical
D) Jargons
Answer (B)

Q3. The first language which we learn or speak as a child ___________

A) Jargon
B) Dialect
C) Mother Tongue
D) Vernacular
Answer (C)

Q4. Which of the following shows a positive facial expression?

A) Frowning while concentrating
B) Maintaining eye contact
C) Smiling continuously
D) Rolling up your eyes
Answer (B)

Q5. By what method we can know what the receiver understood or got the message
A) transmitting
B) feedback
C) message
D) listening
Answer (B)

Q6. What is a sentence?

A) A group of ideas.
B) A group of words that communicate a complete thought.
C) A set of rules to write correctly.
D) A set of words that is grammatically correct
Answer (B)

Q7. Which type of word is generally not used in verbal communication.

A) Technical
B) Simple
C) Easy
D) Local Language
Answer (A)

Q8. __________ can be presented by face

A) Gestures
B) Body Language
C) Para Language
D) Expressions
Answer (D)

Q9. _____ are a group of words that together act as a grammatical units.
A) Imperative
B) Interrogative
C) Phrase
D) Exclamatory
Answer (C)

Q10. Using abbreviations in communication leads to which type of communication

barrier
A) Language/ Linguistic
B) Physical
C) Cultural
D) Organisational
Answer (A)

Q11. which can be used to overcome the communication barrier

A) Using a translator
B) By writing a letter
C) Not communicating at all
D) Using your own language
Answer (A)

Q12. Which of the following is NOT a communication barrier?

A) Linguistic barrier
B) Interpersonal barrier
C) Financial barrier
D) Organisational barrier
Answer (C)

Q13. Straight body posture shows what?

A) Pride
B) Professionalism
C) Confidence
D) Humility
Answer (C)

Q14. Which of the following is a positive facial expression?

A) Staring hard
B) Wrinkled forehead
C) Looking somewhere else
D) Nodding while listening
Answer (D)

Q15. Which type of words should be used for good communication?

A) Acronyms
B) Technical
C) Jargons
D) Simple
Answer (D)

Q16. Sending a letter is which type of communication?

A) Listening
B) Writing
C) Speaking
D) Reading
Answer (B)

Q17. Which of the following is not an element of the communication cycle?

A) Channel
B) Receiver
C) Time
D) Sender
Answer (C)

Q18. Written communication can be classified in which type of communication?

A) Non-verbal
B) Verbal
C) Visual
D) None of these
Answer (B)

Q19. ......................... is the exchange of messages in the communication cycle.

A) Transmitting
B) Listening
C) Message
D) Feedback
Answer (A)

Q20. The abilities to communicate properly are:

A) read
B) write
C) speak
D) all of these
Answer (D)

Q21. Which of the following is an example of negative feedback?

A) You can dance better.
B) Your Dance was good but you can do better.
C) Your Dance skill is not really good. You have to practise more.
D) None of the above
Answer (C)

Q22. ............. is not a communication barrier?

A) Language
B) Culture
C) Habits
D) Physical
Answer (C)

Q23. The communication cycle does not include............

A) sender
B) message
C) receiver
D) programming
Answer (D)

Q24. Which of the following is quick and clear method of communication

A) e-mail
B) notices/posters
C) face-to-face informal communication
D) business meetings
Answer (C)

Q25. Which method is good for taking leave in the office.

A) Website
B) notices/posters
C) e-mail
D) business meetings
Answer (C)

Q26. The word Commūnicāre means ______ in Latin.

A) to deliver
B) to share
C) to present
D) to sacrifice
Answer (B)

Q27. To understand the message properly the receiver need to ____________ the
message properly.
A) transmit
B) throw
C) listen
D) ignore
Answer (C)

Q28. Keeping shoulders straight right and body relaxed is an example of:
A) Facial Expressions
B) Posture
C) Gesture
D) Eye contact
Answer (B)

Q29. Aural communication is based on ...........

A) Body language
B) Language and tone of voice
C) Facial expressions
D) Listening and Hearing
Answer (D)

Q30. Visual communication are dependent on what factors?

A) Signs, symbols and pictures
B) Text messages
C) Posture
D) Body language
Answer (A)

Q31. What is the final step in the communication cycle?

A) Encoding

B) Decoding
C) Feedback
D) Receiving
Answer (C)

Q32. Which type of feedback supports student development from their current level of
achievement?
A) Specific Feedback
B) Descriptive Feedback
C) Non-Specific Feedback
D) None of the above
Answer (B)

Q33. If there is the absence of feedback then it will lead to ............

A Mistrust
B) Communication Barrier
C) Interference
D) None of the above
Answer (B)

Q34. It is a word used in place of a noun that is

A) Pronoun
B) Verb
C) Adverb
D) Preposition
Answer (A)

Q35. A word used to express emotion and is often followed by an exclamation mack is
called
A) Preposition
B) Conjunction
C) Adverb 1996
D) Interjection
Answer (D)

Q36. Which part of the sentence contains two independent clauses joined by
conjunction?
A) Compound Sentences
B) Simple Sentences
C) Complex Sentences
D) Compound-Complex Sentences
Answer (A)

Q37. The process in which the receiver interprets and understands the message is called
.............
A) Decoding
B) Encoding
C) Feedback
D) None of these
Answer (A)

Q38. ........... is an instance of non-verbal communication.

A) A speech
B) Proximity
C) A notice
D) An e-mail
Answer (B)

Q39. Which of the following is an example of oral communication?

A) Newspapers
B) Letters
C) Phone call
D) e-mail
Answer (C)

Q40. “Two girls talking over a phone” – is an example of....

A) interpesonal communication
B) written communication
C) small group communication
D) public communication
Answer (A)

Q41. Pointing finger to something is an example of.....

A) Expressions
B) Gestures
C) Body Language
D) Para Language
Answer (B)

Q42. which of the following includes the tone, speed and volume of voice
A) Eye Contact
B) Body Language
C) Para Language
D) Gestures
Answer (C)

Q43. Which communication method does not require any language to understand?
A) Verbal
B) Non-Verbal
C) Visual
D) None of these
Answer (C)

Q44.Which is the suitable method to overcome communication barriers?

A) Use visuals
B) Take the help of a translator
C) Always be respectful in other’s opinion
D) All the Above
Answer (D)

Q45. Identify the noun(s): Radhika went to the park for a picnic.
A) Radhika and picnic
B) park and picnic
C) Radhika and Park
D) went
Answer (C)

Q46. Which one of the following is prepositions?

A) And
B) The
C) Under
D) Because
Answer (C)

Q47. Rakesh is playing with football – Identify the verb

A) Rakesh
B) Football
C) Playing
D) None of the above
Answer (C)

Q48. The frog jumped quickly – Identify the adverb

A) The
B) Quickly
C) jump
D) frog
Answer (B)

Q49. Identify the Pronoun(s): Raju is a brave boy. He wen to the forest at night.
A) He
B) Raju
C) brave
D) boy
Answer (A)

Q50........ is not a communication barrier.

A) Language
B) Culture
C) Physical
D) Habit
Answer (D)

Q1. Which of the following is NOT an element of communication within the

communication process cycle?

A) Channel

B) Receiver

C) Sender

D) Time

Answer (D)

Q2. You need to apply for leave at work? Which method of communication will you
use?

A) e-mail

B) Poster

C) Newsletter

D) Blog

Answer (A)
Q3. By which action can senders send their messages?

A) Gestures

B) Speaking

C) Reading

D) Writing

Answer (C)

Q4. Which of the following is an example of oral communication?

A) Newspapers

B) Letters

C) Phone call

D) e-mail

Answer (C)

Q5. What are the types of words we should use for verbal communication?

A) Acronyms

B) Simple
C) Technical

D) Jargons

Answer (B)

Q6. Which of these is a positive (good) facial expression?

A) Frowning while concentrating

B) Maintaining eye contact

C) Smiling continuously

D) Rolling up your eyes

Answer (B)

Q7. What does an upright (straight) body posture convey or show?

A) Pride

B) Professionalism

C) Confidence

D) Humility

Answer (C)
Q8. Which of these is NOT an appropriate non-verbal communication at work?

A) Keeping hands in pockets while talking

B) Talking at moderate speed

C) Sitting straight

D) Tilting head a bit to listen

Answer (A)

Q9. Which of the following statement is true about communication?

A) 50% of our communication is non-verbal

B) 20% communication is done using body movements, face, arms, etc

C) 5% communication is done using voice, tone, pauses, etc.

D) 7% communication is done using words

Answer (D)

Q10. Which of these are examples of positive feedback?

A) Excellent, your work has improved

B) I noticed your dedication towards the project.

C) You are always doing it the wrong way.

D) All of the above

Answer (D)

Q11. Which of these are examples of negative feedback?

A) I hate to tell you this but your drawing skill is poor.

B) You can surely improve your drawing

C) These are good drawings but you can do better.

D) None of the above

Answer (A)

Q12. Which of the following is an effective components of good feedback?

A) Detailed and time consuming

B) Indirect

C) Specific

D) Opinion-based

Answer (C)

Q13. Which of these is NOT a common communication barrier?

A) Linguistic barrier
B) Interpersonal barrier

C) Financial barrier

D) Organisational barrier

Answer (C)

Q14. In which of the following, the underlined word is an adjective?

A) Radha has a red dress

B) I can speak French

C) The Girl on the Train is a best-seller

D) Abdul can swim fast

Answer (A)

Q15. Which of these sentences is capitalised correctly?

A) Ravi and i are going to the movies

B) Salim is visiting India in July

C) The tiger is a Strong animal

D) She is arriving on Monday

Answer (D)
Q16. Which of these sentences are punctuated correctly?

A) When is the party.

B) I had bread omelette and a Banana for breakfast?

C) I am so excited about my first foreign trip,

D) This is Abdul’s notebook.

Answer (D)

Q17. In which of these sentences can you find an adverb?

A) Divya drinks milk every day.

B) Sanjay gifted me a new pen

C) I opened the door lock

D) Sita is 5-feet tall.

Answer (A)

Q18. Identify the indirect object in the sentence, ‘The band played music for the
audience.’

A) The band
B) played

C) music

D) audience

Answer (D)

Q19. Which of these is an imperative sentence?

A) Switch off the fan

B) Sheila has gone to the market

C) Where are my pen colours?

D) Oh no! I missed my flight

Answer (D)

Q20. Which of these sentences is in active voice?

A) A movie is being watched by them.

B) The car was repaired by Raju

C) He is reading a book.

D) The thief was being chased by a policeman

Answer (C)
 1. List the different types of verbal communication. Include examples for each verbal
communication type.

Ans. The table illustrates the different types of verbal communication:

2. What do you mean by feedback? Let’s take a scenario. Radha is your co-worker.
Together you are making a report on how to manage the waste in your store. Since she
has not completed her work on time, the whole report has got delayed and the manager
has given you both a warning. Write down the feedback you would like to give your
workers on time management. Try to keep the feedback specific and polite.

Ans. Feedback is the final component and one of the most important factors in the process of
communication since it is defined as the response given by the receiver to the sender.

Feedback to Radha
You are a great asset to the team. You are very professional and focused on your work.
Despite the difficult deadlines for the report on how to manage the waste in your store, you
maintain a positive attitude. You respond to problems without getting angry or frustrated.
Whenever you have free time I see you studying or looking over someone’s shoulder trying
to troubleshoot a problem. It would benefit the entire department if you paid more attention to
the delivery time.

3. Write down the common communication barriers you may come across when you
move to a new city or country.

Ans. The common communication barriers a person may come across when the move to a
new city or country is:

Physical Barriers: Physical barriers are the environmental and natural conditions that act as
a barrier in communication. For example, text messages are often less effective than face-to-
face communication.

Linguistic Barriers: The inability to communicate using a language is known as the

language barrier to communication. Language barriers are the most common communication
barriers, it leads to misunderstandings and misinterpretations of the message. For example
slang, professional jargon.

Interpersonal Barriers: Barriers to interpersonal communication occur when the sender’s

message is received differently from how it was intended. It is also very difficult to
communicate with someone who is not willing to talk or express their feelings and views.
Organisational Barriers: Organisations are designed on the basis of formal hierarchical
structures that follow performance standards, rules and regulations, procedures, policies,
behavioural norms, etc. Superior-subordinate relationships in a formal organisational
structure can be a barrier to the free flow of communication.

Cultural Barriers: Cultural barriers is when people of different cultures are unable to
understand
each other’s customs, resulting in inconveniences and difficulties. People sometimes make
stereotypical assumptions about others based on their cultural background, this leads to a
difference in opinions and can be a major barrier to effective communication.

4. Write two sentences of each type of sentence — statement, question, exclamatory and
order.

Ans. The two sentences of each type of sentence are:

Statement

1) Blue is my favourite colour.

2) The farewell party begins in two hours.

Question

1) Do you want tea or coffee?

2) Is it raining?

Exclamatory

1) This is the best day of my life!

2) Oh, my goodness, we won!
Order

1) Please lower your voice.

2) Respond immediately.

5. Which is your favourite food, dish or cuisine? Write two paragraphs about your
favourite food, dish or cuisine. Make sure you follow all the rules about the sentences
and paragraphs you have learnt.

Ans. I am a very foodie. I love to eat. Among the number of foods, Pizza is my favourite food
because it tastes and smells fabulous. My Mom cooks the best Pizzas in the world. I always
ask her to make Pizza.

In Pizzas, I love onion cheese Pizza a lot. This is because cheese pizza is healthy and makes
me strong. To create fun we also organize pizza races in terms of who can eat the maximum
number of pizzas. I can eat many pizzas at a time.