02/05/2024, 15:22 about:blank

Info: Hi, I'm the Seagate Virtual Assistant. In a few words, let me know what I can help you with. You can also
click on the "menu" to begin.
14:36, May 2
You: Menu
14:36, May 2
AMER VA BOT connector 4: << Sent Rich Content >>
14:36, May 2
You: Technical Support
14:36, May 2
AMER VA BOT connector 4: << Sent Rich Content >>
14:37, May 2
You: Drive detect issues
14:37, May 2
AMER VA BOT connector 4: It sounds like you might need help with your drive. Let's see what I can do for
you.
14:37, May 2
AMER VA BOT connector 4: I can walk you through a few easy steps or provide some articles you can read
through. Which would you prefer?
14:37, May 2
AMER VA BOT connector 4: << Sent Rich Content >>
14:37, May 2
You: Troubleshoot step-by-step
14:37, May 2
AMER VA BOT connector 4: I can help with that. Let's try a few steps.
14:37, May 2
AMER VA BOT connector 4: Step 1: Try connecting the drive to another port connection on your computer. To
troubleshoot, I suggest a direct connection to a port on your computer, avoiding any device hubs.
14:37, May 2
AMER VA BOT connector 4: << Sent Rich Content >>
14:37, May 2
You: No
14:37, May 2
AMER VA BOT connector 4: Step 2: Try connecting your drive using a different cable connection. Sometimes
a loose connection or faulty cable may cause the drive to experience problems.
14:37, May 2
AMER VA BOT connector 4: << Sent Rich Content >>
14:37, May 2
You: No
14:37, May 2
AMER VA BOT connector 4: Step 3: Try connecting your drive to another computer system. This'll help to
demonstrate how the drive reacts in a different system.
14:37, May 2
AMER VA BOT connector 4: << Sent Rich Content >>
14:37, May 2
You: Yes
14:37, May 2
AMER VA BOT connector 4: Before I connect you to an agent, I have a few quick questions. This will help the
agent create a support case for you. Are you willing to provide your contact information?
14:37, May 2
You: Yes
14:37, May 2
AMER VA BOT connector 4: Thank you. May I have your first and last name?
14:38, May 2
You: Vindya Vashishth
14:38, May 2
AMER VA BOT connector 4: What is your email address?
14:38, May 2

about:blank 1/5
02/05/2024, 15:22 about:blank

You: <a href="mailto:[email protected]" target="_blank"

rel="noopener">[email protected]</a>
14:38, May 2
AMER VA BOT connector 4: What is your phone number?
14:38, May 2
You: 8860627901
14:38, May 2
AMER VA BOT connector 4: One last question. What is the serial number of your Seagate device? If you're
unsure, you can enter Unknown.
14:38, May 2
You: NABK1YTM
14:38, May 2
AMER VA BOT connector 4: One moment, let's get you to a messaging agent for further assistance.
14:38, May 2
AMER VA BOT connector 4: Thank you for your patiently waiting while we check for available agents.
14:39, May 2
Hagar: Welcome to our live messaging service. My name is Hager and I am here to assist you.
14:40, May 2
You: I can not able to dtect my hard drive whhile connecting to the computer
14:40, May 2
Hagar: It is my pleasure to assist you today.
14:40, May 2
Hagar: Can you please provide me with your information,s ?
14:41, May 2
You: what sort of information?
14:41, May 2
Hagar: Name, phone number and email
14:42, May 2
You: vindya vashishth, 8860627901, <a href="mailto:[email protected]" target="_blank"
rel="noopener">[email protected]</a>
14:42, May 2
Hagar: Is this the first time to contact us ?
14:42, May 2
You: yes
14:43, May 2
Hagar: Okay I will create a case for you to be easier in further follow ups.
14:43, May 2
You: ok
14:45, May 2
Hagar: I created a case for you and that is the case number 12687959.
14:45, May 2
You: okay
14:45, May 2
Hagar: To be on the same page you are saying that you hard is not detected , correct ?
14:45, May 2
You: yes
14:46, May 2
Hagar: -Now we will go through few steps to identify the problem and solve it out. -Let’s start with few steps
in order to find what might be the issue.
14:46, May 2
You: okay
14:46, May 2
Hagar: Have you tried connecting the device with a different cable / port or computer?
14:46, May 2
You: yes
14:46, May 2
Hagar: What is the LED behavior? (steady / blinking)
14:47, May 2
You: steady
about:blank 2/5
02/05/2024, 15:22 about:blank

14:47, May 2
Hagar: Is the drive making any unusual sounds? (beeping / clicking)
14:47, May 2
You: when i unplug it, then it is making some clicking noise
14:48, May 2
Hagar: Do you have backup of your files?
14:48, May 2
You: please help me recover the data. the data in this hard drive is really important
14:48, May 2
You: i do not have backup of all the files
14:48, May 2
Hagar: Have you recently updated your computer?
14:49, May 2
You: no. yesterday, the power cut off in my workplace, after which its not detecting
14:49, May 2
Hagar: Is the device directly connected to the computer or through a hub?
14:50, May 2
You: direcly to the cpu
14:50, May 2
Hagar: Great.
14:51, May 2
Hagar: First please disconnect the drive It is a faulty drive now.
14:51, May 2
You: okay
14:51, May 2
You: done
14:51, May 2
Hagar: And as I see from my end that you are still in warranty.
14:51, May 2
You: yes.
14:52, May 2
Hagar: So I will create a replacement request and a data recovery too.
14:52, May 2
You: okay great.
14:52, May 2
Hagar: Allow me a while to create the request for you.
14:52, May 2
You: okay
14:54, May 2
You: how many days will it take to replace and to get my data?
14:55, May 2
Hagar: First Name: Surname: Email: Serial Number: Phone Number: Country: City: ZIP Code: House Number:
Street 1: Street 2:
14:56, May 2
You: First name: Vindya
14:56, May 2
You: Surname: Vashishth
14:56, May 2
You: Email: <a href="mailto:[email protected]" target="_blank"
rel="noopener">[email protected]</a>
14:56, May 2
You: Phoneno. 8860627901
14:56, May 2
You: Country: India
14:57, May 2
You: City: Varanasi
14:57, May 2
You: ZIP Code: 221005
14:57, May 2
about:blank 3/5
02/05/2024, 15:22 about:blank

You: House address. Department of Physics, IIT (BHU) Varanasi, Uttar Pradesh
14:57, May 2
You: Near SBI Bank
14:59, May 2
Hagar: House number please.
15:00, May 2
You: this is my office address, there is no house no.
15:00, May 2
Hagar: The number of the building ?
15:01, May 2
You: thete is no number. Only Department of Physics, IIT(BHU) Varanasi
15:02, May 2
Hagar: Well as for the period of the data recovery it takes 30 working days.
15:03, May 2
Hagar: And the replacement takes from 3 to 5 working days once the lab delivers the drive.
15:05, May 2
Hagar: Allow me to complete the requst for you.
15:07, May 2
Hagar: Thank you for your patience.
15:08, May 2
You: okay
15:08, May 2
Hagar: I created a replacement and data recovery request for you and that is the request number IR60155840.
15:09, May 2
You: i hope thete are no terms and conditions for data recovery?
15:09, May 2
Hagar: You will receive an email including all the details of the request from 24 to 48 hours.
15:09, May 2
Hagar: We apologize for any inconvenience, certain countries and entities require prior government
authorization before exports can take place, and there are certain countries and activities where exports are
entirely prohibited. Due to current regional conditions Seagate is not offering any product shipments into your
country. Seagate will continue to monitor the conditions and we hope to reopen warranty shipping when
import/export laws change.
15:09, May 2
Hagar: Your continuance of the product return process means that you do agree that under U.S. law, Seagate
products may not be transferred to restricted countries, or used by a restricted end-user, government or military
end-user and end-uses, or an end-user engaged in activities related to weapons of mass destruction.
15:10, May 2
Hagar: By submitting your return order you agree to the Seagate privacy policy and Seagate online terms and
conditions available at the legal page on our website, to the return policy, shipping instructions, and E-
Commerce & RMA Terms and Conditions.
15:11, May 2
You: does that mean, you can not provide replacement/ data recovery?
15:12, May 2
Hagar: No we will , I created a request for you, and you are in warranty.
15:12, May 2
You: okay. so it will take more that desired time?
15:12, May 2
You: as i am in India
15:12, May 2
Hagar: no the normal time.
15:13, May 2
You: okay. i request you to please process the request of data recovery as soon as possible
15:13, May 2
Hagar: The normal time but for the replacement it could take from 5 to 7 days.
15:14, May 2
Hagar: It is the process not in my hand.
15:14, May 2
Hagar: Do you have any additional questions I can address?
about:blank 4/5
02/05/2024, 15:22 about:blank

15:15, May 2
You: how will i access my data after you recover?
15:15, May 2
Hagar: You will get two hards.
15:15, May 2
You: do i have to pay for the second hard drive?
15:16, May 2
Hagar: 1 media drive with you recovery data which will have a password the lab will send you an email with it
(gift).
15:16, May 2
Hagar: The second drive will be the replacement .
15:16, May 2
You: Okay Great
15:16, May 2
You: Thank you so much
15:17, May 2
Hagar: Do you have any additional questions I can address?
15:17, May 2
You: no. Thank you
15:17, May 2
Hagar: Thank you for messaging with me today. Here is your case number: 12687959. We really value your
feedback and we would appreciate if you could answer a few questions at the end of this session based on the
support that I've provided. You can rate us on a scale of 1-10 with 10 being Best. If you need us again, just send
a new message. Thanks for contacting Seagate!
Info: Conversation closed by the agent 15:17, May 2
15:17, May 2
Survey Bot: Thank you for speaking with us today. We would appreciate your feedback if you have a few
moments. If you’d like to skip the whole survey, you can close the window by ending the conversation. If you
need to speak with us again, you can close this conversation and return to the main menu.
15:17, May 2
Survey Bot: Based on your experience today, how likely are you to recommend Seagate to a friend or
colleague? (Where 10 = Extremely Likely and 0 = Not at all likely)
15:18, May 2
You: 10
15:18, May 2
Survey Bot: How would you rate your experience with the customer service agent on a scale from 1-5? (Where
5 = Amazing and 1 = Not Good)
15:18, May 2
You: 5
15:18, May 2
Survey Bot: Have we addressed all of your questions today?
15:18, May 2
You: Yes
15:18, May 2
Survey Bot: How can we improve?
15:18, May 2
You: it will be great, if there would be call accessibility.

about:blank 5/5