A

TRAINING REPORT
ON
Radisson Blu Plaza Resort & Convention Centre, Karjat
BY
(NITIN HANUMANT AJABE)
SUBMITTED TO
SAVITRIBAI PHULE PUNE UNIVERSITY
IN PARTIAL FULFILMENT OF REQUIREMENT FOR
THE AWARD OF
Bachelor's Degree of Hospitality Studies

Submitted by
(NITIN HANUMANT AJABE)

1|
Page
SR.NO PARTICULAR PAGE
NO.
1 COLLEGE CERTIFICATE
2 TRAINING CERTIFICATE
3 APPRECIATION LETTER/LOG BOOK PAGE
4 CERTIFICATE OF HOTEL
5 HISTORY OF HOTEL
6 ABOUT YOUR HOTEL (INFORMATION IN
DETAIL)
7 INFORMATION ABOUT THE DEPARTMENTS
YOU GOT TRAINED IN
8 TRAINING EXPERIENCE
Index

2|
Page
IIBM COLLEGE OF HOTE MANAGEMENT, PIMPRI PUNE

CERTIFICATE

This is to certify that (Mr. Nitin Hanumant Ajabe) is Second year

student of BSCHS For the year (). he has completed a Training report
on Radisson Blu Plaza Resort & Convention Centre, Karjat. For - August
2023 - 2024, under the guidance of Professor Mrs.Garima Malik. She
has duly acknowledged all the references used in this report. This
report work is in partial fulfillment of the requirement for the award of
Bachelor’s Degree of Hotel Management & Catering Technology ,
Savitribai Phule Pune University
------------------
--------------------- HOD-Academics

Principal

------------------ -----------------Training
Coordinator External Examiner

3|
Page
Training Certificate

4|
Page
Log Book Page

5|
Page
ADDRESS
Survey No - 12/6-7, 10/1A, 9/2, Taluka, Khandpe,
Karjat, Maharashtra 401201

TELEPHONE:- 022 6122 9556

6|
Page
LUXURY
 RADISSON HOTELS & RESORTS

 LOCPED AMIDST THE NATURAL BEAUTY OF KARJAT HOTELS & RESORTS

FULL SERVICE
 RADISSON HOTELS & RESORTS (Flagship brand of Radisson worldwide)

 TAPESTRY COLLECTION BY RADISSON

 PARK INN BY RADISSON

FOCUSED SERVICE
 MOTTO BY RADISSON

 HAMPTON BY RADISSON

 RADISSON GARDEN INN

ALL SUITES
 EMBASSY SUITES BY RADISSON

 HOME 2 SUITES BY RADISSON

 HOMEWOOD SUITES BY RADISSON

LIFESTYLE
 CANOPY BY RADISSON

7|
Page
FORMER
 CORAL BY RADISSON

 DENIZEN HOTELS

 LADY HILTON

 SCANDIC HOTELS

TIMESHARE

8|
Page
 

9|
Page
 HILTON GRAND VACATIONS

10
Page
ACKNOWLEDGEMENT
The internship opportunity I had with RADISSON BLU KARJAT
was a great chance for learning and professional development.
Therefore, I consider myself as a very lucky individual as I was
provided with an opportunity to be a part of it. I am also grateful
for having a chance to meet so many wonderful people and
professionals who led me through this internship period.
Bearing in mind previous I am using this opportunity to express
my deepest gratitude and special thanks to the Training
Manager ( SURESH SIR) who in spite of being busy with her
duties, took time out to hear, guide and keep me on the correct
path.
It is my radiant sentiment to place on record my best regards,
deepest sense of gratitude to,
MR. RAHUL BHAGAT (DIRECTOR OF OPERATION)
MR. SUJIT SIR ( EXECUTIVE HOUSEKEEPER)
MR. ALOK SIR (HOUSEKEEPING EXECUTIVE)
Ms. SONI MAM (HOUSEKEEPING EXECUTIVE)
MR. MACHINDRA SIR(HOUSEKEEPING EXECUTIVE)
MR. Vishal SIR ( HOUSEKEEPING Supervisor)
MR. PRAVIN sir (HOUSEKEEPING Supervisor)
for their careful and precious guidance which were extremely valuable
for my study both theoretically and practically.
I perceive as this opportunity as a big milestone in my career
development. I will strive to use gained skills and knowledge in the best
possible way, and I will continue to work on their improvement, in order
to attain desired career objectives. Hope to be contact with all of you in
future,
Sincerely,
(Nitin Hanumant Ajabe)

11
Page
 HISTORY OF HOTEL
11 BRANDS
OVER 2500 HOTES
MORE THEN 5,00,000 ROOMS
MORE THEN 50 COUNTRIES AND TERRITORIES
SAS Hotels has roots dating to the opening of the then named SAS
Royal Hotel in Copenhagen, Denmark in 1960. Architect Arne Jacobsen
designed every aspect of the hotel for the SAS Group, from the building,
to the now-iconic furniture (including the Egg chair), to the
tableware.[1]: 378–379 The hotel was initially operated by the catering
division of the group, but merged with the hospitality division to
become SAS Catering and Hotels.[1]: 379 In 1982, the hotels were spun
off as a separate division, operating under the name SAS International
Hotels.[2][1]: 379 [2]

In 1994, Radisson SAS Hotels was created, as a partnership between

Radisson Hotels International and SAS International Hotels, for
operations in Europe, the Middle East and Africa.[2] By the year 2000,
the brand was operating 100 hotels.[3]

Rebranding to Radisson Blu since 2009

In 2009, the partnership with SAS ended and the Radisson SAS
properties were rebranded as Radisson Blu.[4] The name ‘Blu’ was
chosen as part of a research project to find a new visual identity as the
company looked to replace the familiar SAS blue box.[3]

Radisson Blu entered the United States market with the opening of its
first hotel in Chicago, Illinois in 2011. The hotel occupies part of the
Aqua skyscraper developed by Studio Gang Architects.[5] In 2013, it
opened its second location. It is connected to the Mall of America in
Bloomington, Minnesota.[6] In 2010, Radisson Blu was named the
largest upper upscale hotel chain in Europe

12
Page
 INTRODUCTION TO RADISSON BLU KARJAT

“The destination for the new generation of smartluxury travellers for

whole life, business and pleasure seamlessly intersec, Conrad Pune
feature among the largest guest rooms and suites in the city, six stylish
dining outlets, extensive business and recreational facilities and,
whatis anticipated to fast become. The city’s mostsought-after
meetings and events space ideal for exclusive spcial gatherings and
business functions.

13
Page
 14
Page
 RADISSON BLU

Situated between Mumbai and Pune, the Radisson Blu Plaza

Resort & Convention Centre, Karjat is the perfect destination
15
Page
for weekend getaways and family holidays. With a view of the
stunning Sahyadri Mountains and the Ulhas River from almost
every one of the 102 rooms, our hotel invites you to breathe
more easily from the moment you unpack.

Combining Eastern design that draws from Thai and Balinese

architecture with rejuvenating therapies at The Spa, our resort
is a peaceful retreat from the bustle of the city. Recline by the
outdoor pool while you sip cool cocktails from the bar, or head
inside to our all-day dining restaurant for some of the best
fare in Karjat. With meeting space for 500 and stunning indoor
and outdoor facilities, the Radisson Blu is also well primed for
romantic wedding ceremonies and company parties. Our
dynamic staff strives to provide a satisfying experience with
every detail, from creative catering menus to state-of-the-art
audiovisual equipment.“NEVER JUST STAY . STAY INSPIRED”
Enjoy views of the Ulhas River from our elegant Karjat hotel
rooms
At the Radisson Blu Plaza Resort & Convention Centre, Karjat
you can begin each morning with tea on your private balcony
while soaking up tranquil views of the river, the mountains,
and the resort's verdant landscape. When it's time to get ready,
a modern bathroom with a rain shower makes preparing for
your day more enjoyable. Need to stay in touch with
colleagues in Mumbai or Pune? A built-in work desk in each
room and free Wi-Fi help you feel more connected, and if you
need to work in your room, you can order delicious meals
using our room service, available 24 hours a day. Each of our
102 comfortable hotel rooms and suites also boasts high
ceilings, modern conveniences like IPTV, and soothing décor
like wood floors and recessed lighting

16
Page
Map indication:

17
Page
 A CLEANER STAY FROM
CHECK-IN TO CHECK-OUT
We know that you are as excited as we are to welcome back travel,
even if it looks a little different these days. We also understand that
our guests’ expectations for cleaning and disinfection have
changed. That’s why Radisson has partnered with Reckitt, makers
of Lysol® & Dettol®*, to help deliver an even cleaner stay for our
guests with the creation of the Radisson CleanStay program.

Using the same quality brands you trust in your home, Radisson
CleanStay builds on our already rigorous cleaning standards to
provide complete peace of mind when you stay with any of
Radisson's 18 brands.

Our promise to you is to deliver the same level of reliable and

friendly service you’d expect from Radisson, but with the added
confidence of industry-leading hygiene practices created to keep
you safe.

For details on the Radisson CleanStay program, visit the relevant

section below.

18
Page
 GUEST ROOMS
Nowhere is your comfort more important than in the guest room. In
addition to our existing cleaning protocols, we disinfect key
surfaces in the guest room as part of our commitment to providing
guests with a clean comfortable space.

19
Page
 HOUSEKEEPING
We know that housekeeping service is one of your favorite parts of
travel. Now, you’ll have the opportunity to tailor the experience for
your individual comfort level.

20
Page
 PUBLIC AREAS & AMENITIES
From readily available hand sanitizer and disinfecting wipes, to
increased scheduled cleaning and changes to our amenities and
services, we’re committed to protecting your wellbeing while using
our public spaces.

21
Page
 FOOD & BEVERAGE
In addition to changes to our in-room room service, breakfast and
dining options, we’re providing designated locations and guidelines
for contactless food delivery.

22
Page
 RADISSON EVENTREADY
If you are hosting an event, Radisson EventReady with CleanStay
provides curated solutions for every step of your event planning
process to create event experiences that are clean, flexible, safe
and socially responsible.

23
Page
 OUR PARTNER - RECKITT

With over 200 years in the field of human health and hygiene
product development, Reckitt is driven by its purpose to protect,
heal and nurture in a relentless pursuit of a cleaner and healthier
world. Creators of the highest quality cleaning and wellness
solutions, Reckitt has a stable of the most trusted brands in over
190 countries, including trusted disinfectants like Lysol, Dettol,
Sagrotan, Napisan, Muse and more.

Reckitt is proud to build partnerships that put people first, and as

part of the Hilton CleanStay Program, their premium products and
health expertise help ensure a safe hotel experience for every guest.

24
Page
 HOW WE CLEAN YOUR GUEST ROOM

Our housekeeping room protocol begins with our team removing all
used items from the room such as bedding and towels. Next, the
team performs a full clean of the room and bathroom including
vacuuming the carpet, mopping floors and wiping down all surfaces
with hospital-grade cleaners.

Then, using trusted products from Lysol*, Dettol*, Sagrotan*,

or Napisan*, we do an additional disinfecting step for high-touch
surfaces in the room.

After the room is thoroughly cleaned, we replace the towels and

make up the bed with freshly laundered linens. Upon your arrival,
you’ll have complete peace of mind that the room is clean and
ready for your stay.

25
Page
 INTRODUSING THE HOTEL

LOBBY

COMBINATION OF HIGHT, NATURAL LIGHT & SENSE OF SPACE

HIGHT OF LOBBY:- APPROX 24Ft

04 HIGH SPEED ELEVATORS

HERO COLOUR:- Golde

26
Page
Palms


 Pan Asian restaurant with 148 Covers.

 Designed exclusively by SPIN & Mr. Raheja himself. SPIN is one of the
leading restaurant designers across the globe.

 PLAMS is an essence from which sake are made

 Culinary Hero’s : - Chef Sonu , Chef Sanjay.

 TIMINGS : Dinner ; 7:00 pm – 11:30 pm ; weekends till 12:30 midnight.

Pool side

27
Page
  Monday :- 11:00 am - 11:00 Pm
 Tuesday:- 11:00 am - 11:00 pm
 Wednesday:- 11:00 am - 11:00 pm
 Thursday:- 11:00 am - 11:00 pm
 Friday: - 11:00 am - 11:00 pm
 Saturday:- 11:00 am - 12:00 am
 Sunday:- 11:00 am - 12:00 am.

BALLROOM

28
Page
  Radisson karjat has a total of 20000 sq. ft. event space
 Total Ballroom space is 8000 Sq. ft.
 Pillar less ballroom with a height of 26 feet, highest in the
city.
 4000 sq. ft. pre function area, the second biggest in the
city.
 Ballroom Chandeliers can change 7 different colors and
is from Preciosa, Czech Republic
 Equipped with 13500 Lumens Christie Projector that
gives 1080 HD picture resolution.
 Separate banquet Entrance. Entrance area utilized as
another meeting room Ballroom 4.

Pre function area (PFA) tiles specifically resemble carpet.

Only hotel in city to have a Car Elevator to facilitate Car

Launches. Many renowned brands like Mercedes, BMW and
Renault have done car launches in this hotel.

29
Page
BUSNEES CENTER

NAME OF THE MEETING ROOM’S

 Board room
 Orchid hall
 Tulip hall

30
Page
  Panorama Restaurant

31
Page
 SPS

 SPA & FITNESS CENTER

The lifestyle floor at level 2 offers Radisson Spa, Salon, fitness center and temperature
controlled pool each led by experts. Find wellness in our RADISSON Spa. Recharge
with our signature treatments – using ILA Products and delivered by professional
beauty therapists.

o Body wraps, facials, massages and exfoliation sessions

o Temperature controlled swimming pool with whirlpool

o 24 Hours Fitness Centre Membership.

o Professional hair stylists and beauty therapists at the Conrad Salon

Note - Please note the Swimming pool is closed until the 19th of April due to

maintenance. We apologise for any inconvenience caused.

32
Page
 33
Page
 * GYM ( FITNESS CENTER )

34
Page
 HOTEL ROOMS
 All room entrance equipped with motions sensors that
sense your arrival.
 Sycamore Oakwood veneer cladding on wall, doors &
wardrobe is amongst the most expensive Veneer in the
world.
 Automated curtain from SOMPHY – Germany.
 Biggest rooms in city in terms of ceiling height. 12 ft.
height for rooms on 13th & 14th floors. 9.3 ft. for rooms
on 3rd to 12th .
 Serta Conrad Plush - pocket spring, gel infused, Visco-
elastic foam mattress
 Bed linen with 300 Thread count , mercerised, 100%
cotton - Pacific Feather CoastSeattle, United States
 650 gsm, 100% cotton bath linen by Welspun - India
 Sensor based room and bathroom lighting by VDA - Dubai
 Touch panel for controlling switches by VDA
 Console fitted with multipurpose data port
 LED TV 42 inches & Mirror fitted TV in bathroom with
waterproof remote by LG.
 Mini bar from DOMETIC – Germany  Free Standing Soak
Tub from KALDEWEI – Germany  Vanity Counter: Wash
Basin & WC by KOHLER –USA
 Shower Cubical: From Grohe – Germany, WC health
faucet is by Schell -Germany  Bathroom Amenities from
Luxury edition - Shanghai Tang.
35
Page
KING ROOM

TWEEN ROOM

36
Page
SUIT ROOM
PRESIDENTIAL SUIT

NORMAL SUIT ROOM

37
Page
 IN ROOM DINING
Service : 24hrs.
Room service is the service of food and beverages in guest rooms
in hotels or other accommodation establishment, such as motels or
serviced apartments. In all suites hotels it is often referred to as ‘in-
38
Page
suites service’.
Service sequence to be followed by IRD associates
 Service staff should check the K.O.T. with the order for any
modified specifications and tally the same
 Once everything is checked and found to be okay then collect the
bill from the desk and proceed with the order
 Once reached the room, check the alignment of cutlery the room
no. and also for spillages
 The associates position himself in a way that when the guest
opens the door he is visible to the guest.
 Ring the bell once and announce your department softly but clearly.
Wait for 10 seconds and ring again if there is no response
 Once the guest opens the door, greet the guest by his name using
the standard phraseology.
 Give way for the guest before entering and take permission to
either by saying may I come in.
 Once inside the room check with the guest where would he like to
be served.
 Place the tray or trolley accordingly and offer service to the guest.
 Explain the dishes to the guest that the guest has ordered for and
also remove all the clin wraps and silver foil used to over the
condiments.
 Once the service is done check for any clearance that is laying in
the room.
 Offer guest for any other assistance and present the bill for
signature.

39
Page
FRONT OFFICE

Front office deals in accommodating guest in the hotel and is a very

important department. It is an essential because it deals with the
allocation of room, which is a major income of hotel. The way in which a
receptionist deals with guest has direct impact on the guest. Front office
40
Page
is one department, Which deals with guest directly. A receptionist, with
his salesmanship can induce the guest to stay at the hotel and this way
it increase the revenue of the hotel.
The person at the reception carries the perception of the hotel with him.
They take down the Check INS of the guest and groups. They hand over
the keys to the guest too. The first thing done by an assistant is to check
whether the guest has a reservation or not. In case he is not shown any
reservation and the guest is a walk in then the guest can be straight
away refused in case he is suspected of any untoward thing. In case the
guest has a booking then a registration card is given to him to fill up
board. The requires details. Then the guest is handed over the key to his
room, which the assistant check on his computer and allots.
Rated As : 5 Star Delux

GROOMING FOR MEN

Hair:
 A conservative and well trimmed hair style must be maintained at
all times.
 A neat gelled back look appears smart on most hair types.
 Hair must not touch the collar or ears or fall over the forehead.
 Hair must be cut straight at the back.
 No scented oils or hair dressings at work. Use only hair gel or hair
cream.
 Turbans if worn by Sikhs must be black or as per their uniform
color.

Face:
 Clean shaven. No stubble beard or moustache.
 Moustache if maintained should be well trimmed, above lip level
and not drooping over.
 No beards, exception for Sikhs. Must look neat by gelling back or

41
Page
 using a beard net.
 Sideburns should not be longer than half the length of each ear.

Hands:
 Regularly washed.
 No marks or nicotine stains.
 Nails: Clean and short with even length and well trimmed.

Personal Hygiene:

 Bathe daily and use a deodorant after bath to avoid body odour.
 Mouthwash often and brush teeth twice a day to avoid bad breath.
 Smokers should take care to avoid nicotine stains on teeth and
hands, as well as “tobacco breath”. Smokers should rinse their
mouth before returning to their areas of work.
 Chewing pan or gutka is forbidden.
 Wash your face frequently to appear fresh.
 Offensive habits should be avoided like :

 Picking teeth, nose or ears.

 Sneezing without covering the mouth.
 Belching loudly.
 Continuously rearranging hair or clothes in guest contact
areas.
 Making noise while chewing food.

Accessories:
 Ties must be knotted with a double knot.
 No personal tie-pins and cufflinks to be worn with uniform.
 Religious treads if worn should not be visible below the cuff.
 Only a formal black leather belt with simple buckle is to be worn,
as mentioned in the Uniform standards.

Shoes:
 Shoes should have well repaired heels at all times.
 Only approved colors as per the Uniform Standards; polished daily
with wax and buffed up after meal breaks.
 Laces should be tied neatly at all times.
42
Page
  Black / Brown socks as per the shoe colour alone should be worn
and should be clean and odorless.
 Work shoes should not be worn outside the hotel.

Jewellery:

 Restricted to a maximum of two rings and no more than one ring

per hand.
 No Bracelets or necklaces to be worn.
 A watch of conservative design with a plain simple face is allowed
and the strap must only be silver, steel or leather. Colored straps
are not to be worn.
 Ornate and colored spectacle frames are not allowed.
 Spectacle frames should be conservative and well fitted.

GROOMING FOR FEMALE

Hair:
 Hair should be left open only if above shoulder length. While at
work it should be away from the face.
 Shoulder length or longer hair must be pulled back in a bun or
tied back neatly in a pony tail and then be fastened in a black hair
net.
 Fringes or hair coming over the face is not allowed.
 Plaits are not allowed.
 Hair accessories should be black and minimal.
 No hair dye except Black or original hair color permitted.
 Highlighting or streaking of hair is not permitted.
 Short hair should be cut in elegant contemporary style, which is
manageable and looks neat throughout duty hours.

Make-up:
 Day make-up should be subtle. Light to medium shades of pinks,
peaches and russets should be used.
 Evening make-up should be deeper colored. Maroons and rust suit
most Indian complexions
 Eye make-up should consist of a light application of mascara, a
light shade of eye shadow, and kohl or eye liner application.
 Dark shades of eye shadows e.g. Brown, bright pink, red are
43
Page
 reserved for the evenings only.

DEPARTMEN WHERE I HAVE DONE TRAINING

FOUR DEPARTMENT

I DID MY TRAINING IN ALL FOUR CORE DEPARTMENT

TRAINING EXPERIENCE

FOOD AND BEVERAGE DEPARTMENT

It all started interviews This was a very tough period for me,
as I was going to undergo interviews for the first time in my life
So I gave the interview and I got selected for Conrad Pune
It started 15/12/2023 to 15/04/2024 total of 124 day of
training.
On the first day there was orientation they showed us hotel
and gave the information about hotel. At the end of the day we
where allocated to the department and I got the food and
beverage department from 15/12/2023 to 1/02/2024 we meet
the banquet manager of hotel Mr. Sadanand Shelare he told us
the reporting timing for the next day
50 on the first day we reported in the morning at Sam After
Briefing on the first day I was working with associate Gaurav str
On the first day I learnt a lot Gaurav sir a told me every thing
from basic
44
Page
 After some days I almost worked with all the associats and
get to know everyones method of working

Slowly slowly I and my friends we where handling the events

We had the expirence of guest handling

HOUSEKEEPING

After dong the training in food and beverage I got the

housekeeping department for one month From 4th Feb 2024 to
1st March 2024 I was doing the afternoon shift in the last
department so I got the morning shift in the housekeeping. My
shift timing was night 11 a.m. to morning 11:00 pm .usually we
don't use to make the rooms in the night so if there is any early
check out in the morning and the room is need ready so we
should make that room for the new check in. In the night my
work was only to give the request of the guest Like water bottle
and in other the things which housekeeping can give to the
guest. I also leam about the bed making the bed linen. Also
learn about the bath linen. Amenities that used in the bathroom
for guest use like shower gel soap, dental kit etc. I also leam
about the room cleaning procedure. I also learn

Culinary

The next department after the housekeeping department I did

45
Page
my training in the culinary from 1st March 2024 to 5th April
2024, I was very good thing
For me where I got the department at the culinary that has a
buchri. First I meet the Abhishek chef, he is sous chef of this
hotel, buchri chef is not available in the department that's why i
was got this department, this department my work is
maintaining a buchri stock For ex. Chicken, mutton, fish, eggs
etc. I learn about the chicken various types of cut , mutton
various types of cut, fish various types of cut. I learn lot of
things 1 month In buchri.

Front office

The next department after the culinary I did my training in the

front office department from 6th April 2024 to 14th April 2024I
got the guest relations in Executive lounge in the front office. In
guest relations desk executive Mr. Hitesh sir & Mrs. Rutuja
mam. I was during the morning shift at 11:00 am to 11:00
pm.This department i learn about the software in use this hotel.
This hotel use in OPERA SOFTWARE. I learn about the how to
create a room in opera software. And I serve the welcome drink
for guest. I learn lot of things in 7 days.

46
Page
 

TRAINING EXPERIENCE

 It all started interviews .this was a very tough period for me, as I was going to
undergo interviews for the first time in my life.

 So I gave the interview and I got selected for Radisson Blu karjat in all
department for 4 months.

 It started at 15/12/2023 to 15/04/2024 total 124 day of training.

 On the first day there was orientation they showed us hotel and gave the
information about hotel. At the end of the day we where allocated to the
department and we meet the assistant manager of the department Asmita
ma’am she told us the reporting timing for the next day.

 So on the first day we reported in the morning at 9 am. After Briefing on the
first day I was working with associate mukul sir.

 On the first day I learnt a lot mukul sir told me every thing from basic.

 After some days I almost worked with all the associats and get to know
everyones method of working.

 Slowly slowly I and my friends we where handling the floors.

 We had the expirence of guest handling.

47
Page
  In that period of time I learnt the time management and increis the good
communication .

 We also celebrate divali in bio-bubble.

 After that in starting of December we decorate the and tree and the lobby for
cristmas.

 And on the last day we had the clearance. We meet arti ma’am for the
certificate and after that everone in the hotel and the department people.

 It was great experance working with RADISSON BLU KARJAT.

48
Page