N4 Computer Practice

Office 2016 and 2013

Lecturer Guide

Petro de Villiers
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

© Future Managers 2020

All rights reserved. No part of this book may be reproduced in any form, electronic, mechanical,
photocopying or otherwise, without prior permission of the copyright owner.

To copy any part of this publication, you may contact DALRO for information and copyright clearance.
Any unauthorised copying could lead to civil liability and/or criminal sanctions.

ISBN: 978-0-6392-1160-2

Telephone: 086 12 DALRO (from within South Africa); +27 (0)11 712-8000
Telefax: +27 (0)11 403-9094
Postal address: P O Box 31627, Braamfontein, 2017, South Africa
www.dalro.co.za

Every effort has been made to trace the copyright holders. In the event of unintentional omissions or errors,
any information that would enable the publisher to make the proper arrangements would be appreciated.

Published by
Future Managers (Pty) Ltd
PO Box 13194, Mowbray, 7705
Tel (021) 462 3572
Fax (021) 462 3681
E-mail: [email protected]
Website: www.futuremanagers.com

ii
 Contents

Contents
Foreword................................................................................................................................................................................................................................................. iv

Topic 1: Computing concepts and application skills......................................................................................................................... 1

Theory memoranda....................................................................................................................................................................................................................... 4
Default settings................................................................................................................................................................................................................................10
Manuscript signs............................................................................................................................................................................................................................ 14
Word processing memoranda........................................................................................................................................................................................ 17
Additional word processing exercises................................................................................................................................................................ 46
Spreadsheet revision exercises..................................................................................................................................................................................... 64
Spreadsheet memoranda..................................................................................................................................................................................................... 74
Additional spreadsheet exercises............................................................................................................................................................................. 93
Presentation memoranda................................................................................................................................................................................................ 107
Collective tasks memoranda.........................................................................................................................................................................................121
Additional presentation exercise........................................................................................................................................................................... 134

Topic 2: Network and communication technologies.................................................................................................................. 137

Memoranda........................................................................................................................................................................................................................................138

Topic 3: Internet and communication skills (Topic 4 in syllabus)............................................................................. 141

Memoranda........................................................................................................................................................................................................................................ 142

Topic 4: Digital citizenship...........................................................................................................................................................................................145

Memoranda....................................................................................................................................................................................................................................... 146

Topic 5: Data information and computational thinking (Topic 3 in syllabus)......................................... 149

Memoranda.........................................................................................................................................................................................................................................151
Additional CT exercises....................................................................................................................................................................................................158

Sampler Papers.............................................................................................................................................................................................................................. 163

Paper Section A........................................................................................................................................................................................................................... 164
Paper Section A Memorandum................................................................................................................................................................................174
Paper Section B.............................................................................................................................................................................................................................185
Paper Section B Memorandum.................................................................................................................................................................................195

iii
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

FOREWORD
Dear Lecturer
Welcome to the new learning material for Computer Practice N4.

Windows 10 and Office 2016 are used for screenshots, which may differ slightly depending on
the Windows theme used. Regular updates of Windows 10 can also implicate certain changes.
Microsoft Office 2016 is a version of the Office suite that is purchased upfront, installed on
the user’s PC and used for life.

The other option is to use Office 365, a cloud-based subscription to a suite of programs
including Office 2016 that requires monthly of annually payments. The user has access to all
Microsoft’s tools and apps for a limited period of time without having to install them on the
PC.

Please note that TOPIC 3 of the syllabus, Computational Thinking, appears as TOPIC 5 in
this book. The order of MS Excel Learning Outcomes is not the same as in the syllabus, but
we follow a more logical sequence.

Included in the Lecturer’s Guide are:

• Memorandums of the activities, also on the CD.
• Additional exercises and memorandums.
• Sampler exam papers for Section A and B.
• Memorandums of the sampler exam papers.

Included on the CD are:

• The new Computer Practice syllabus for Intro N4, N4, N5 and N6.
• The student’s files for retrieving and editing in activities. Please copy the folder to each
workstation or to a shared folder on the network.
• An example of an exam paper with a memorandum, in the Sampler Paper folder.
• A list of files.

As author, I advise you to motivate the students to practise as often as possible. Allow them
to do research at companies where they are exposed to the format of meeting documents,
business documentation, letterheads, spreadsheet applications, etc.
Be enthusiastic and positive to create a perfect learning environment. Computer Practice is
an essential skill required by everyone these days. Computers can be enriching and fun and
students will acquire important life skills that could lead to job opportunities.

Your sincerely
THE AUTHOR

iv
 Topic 1
Computing concepts and application skills

After completing this topic, students will be able to:

1.1.1 Explain the term ICT
1.1.2 Differentiate between different types of ICT systems
1.1.3 Discuss examples of computer usage and applications as part of society
1.1.4 Differentiate between the purpose and use of portable and mobile computers, digital
readers (e-book readers), wearable devices and gaming devices
1.2.1 Describe the concept Personal Computer in terms of hardware, software, memory, storage.
1.2.2 Differentiate between: System software vs Application software
1.2.3 Differentiate between various types and forms of computers in terms of their advantages
and disadvantages
1.2.4 Describe the general model of a computer in relation to the information processing cycle:
input, processing, output, storage as well as communication
1.2.5 List different examples of hardware according to various categories (relating to use per
type of computer and purpose) (Input Processing Output Storage hardware components)
1.2.6 Describe the basic function of computer memory and storage
1.2.7 Describe a computer in terms of its performance (Range: processor speed, memory
capacity, hard drive and storage capacity)
1.2.8 List different examples of software according to different categories (relating to the use per
type of computer, including mobile technologies and apps)
1.2.9 Describe the term storage hardware
1.2.10 Discuss the purpose of using storage hardware/devices (Range: Processing, portability,
backup)
1.2.11 Differentiate between the general categories of software and apps
1.2.12 Differentiate between storage and memory
1.2.13 Describe the typical characteristics of a hard disk drive
1.2.14 Discuss the advantages of solid-state drives
1.3.1 Discuss the typical functions of the OS
1.3.2 Discuss the concept of users and user profiles
1.3.3 Describe the concept of logging off or placing a computer in sleep mode
N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

1.3.4 Describe the concept of restarting a computer using an appropriate routine

1.3.5 Shut down or restart a computer
1.3.6 Differentiate between different types of operating systems and their use between different
forms of computing devices
1.3.7 Describe how an operating system interacts with the hardware and other applications
1.4.1 Discuss the concept and purpose of file organisation
1.4.2 Discuss the concept of naming files and folders as well as naming conventions
(Range: Meaning, Location, Purpose, Aid searches etc.)
1.4.3 Describe different types of files: (Range: File extensions (association) – common/generic
extensions such as archived/compressed, forms of text files, web pages applications like
word processor, spreadsheet, database and presentations graphics, movie, sound,
animation, and Adobe Acrobat)
1.4.4 Discuss concepts such as: Drive, path, filename and file extension
1.4.5 Discuss and explain the concepts of: File properties in relation to – types and size
1.4.6 Interpret the representation of a list files in the Windows Explorer
1.4.7 Differentiate between the terms: copy, rename, delete, restore, move, view and sort files
and folders
1.4.8 Perform basic file organisation operations. (Range: Open a file, folder or a drive).
1.4.9 Select individual files and folders or collections of files and folders, Sort files according
to specific criteria, create a folder or a file, move a folder or a file, copy a folder or a
file, rename a folder or a file, Restore a folder or a file
1.5.1 Explain the purpose of word processing
1.5.2 List and describe different uses of word processing (types of documents created) to
represent information to users.
1.5.3 Describe the benefits of using a word processor
1.5.4 Describe the characteristics of a good document
1.6.1 Use basic features to format a word processor document
1.6.2 Use editing functions and shortcuts such as: cut, copy, paste, find and replace
1.6.3 Apply basic formatting to a document. (Range: Font type, style, size, colour, highlight and
effects. Paragraph spacing, justification, alignment, borders, shading and indents, using
existing quick styles in gallery)
1.6.4 Add or remove bullets numbers in a single level list, switch between standard bullets,
numbered lists
1.6.5 Apply reading and proofing techniques (Range: proofing: spelling and grammar)
1.6.6 Set margins of the document, page or set of pages according to requirements
1.6.7 Select and use page orientation for different purposes
1.6.8 Create and edit text using the columns and column break functions
1.6.9 Change the spacing between paragraphs and text
1.6.10 Insert page breaks and section breaks
1.6.11 Add themes and a background
1.6.12 Insert, use and modify line numbers
1.6.13 Set the indentation values of a paragraph
1.7.1 Insert a table, picture or clip art, header and footer, word-art, SmartArt, shapes, chart,
textbox, screenshot, active window screenshot, page number, header and footer and page
breaks in a text
1.7.2 Create a table, edit, insert and modify data in a table
1.7.3 Modify the appearance of a table (inserting, moving, merging, deleting cells, rows and
column)
1.7.4 Apply an existing style to a table
1.7.5 Modify the appearance of a table, borders, fill, cell border
1.7.6 Modify the size, position, layout and appearance of the inserted object
(Range: shape, table, SmartArt, chart, textbox, WordArt)
1.7.7 Modify the position and the text wrapping options of an object
1.7.8 Select, copy and move an object in a document and between different documents
1.7.9 Use the send to front and send to back features of an object
1.7.10 Format a table using the borders and shading function
1.7.11 Format a picture or clip art using the resizing function
1.7.12 Preview and print the document using advanced printing functions
1.7.13 Add a symbol to a document (e.g. ∞, €)
1.7.14 Perform a spell check on a document
1.8.1 Define the term and purpose of spreadsheet processing
1.8.2 List and describe different uses of spreadsheets (types of documents created) to
represent information to users
1.8.3 Describe the benefits of using a spreadsheet application
1.8.4 Describe the characteristics of a good spreadsheet document
1.8.5 Discuss how spreadsheets are used to transform data into useful information and list
examples of such cases
1.9.1 Perform the basic spreadsheet calculations by inserting formulas and using basic
operators including +, -, *, /, ^ and %
1.9.2 Understand the order of precedence and the use of brackets
1.9.3 Use the autofill tool to repeat formulas and increment data entries
1.9.4 Understand the implementation and use copy and paste to repeat data entries and
formulas
1.9.5 Insert and use functions and/or create equivalent equations to: add, subtract, divide,
multiply, auto sum, percentage, average, maximum, minimum, count cells, rows and
columns
1.9.6 Understand the use and purpose of absolute cell referencing
1.9.7 Implement absolute cell referencing as part of a formula
1.9.8 Understand the importance of using cell references rather than constant values in cells
wand formulas
1.9.9 Understand and interpret and manage (correct/fix) error indicators
(Range: #######, #NAME!, #DIV/0!, #REF!,#VALUE!, #NUM!)
If a column is too narrow to display a number/value, ########## will appear in the cell.
Change the width of the column or format the number to decrease the number of
decimals.
1.10.1 Define the term presentation software
1.10.2 List and describe different uses of presentations (types of presentations created) to
represent information to users.
1.10.3 Describe the benefits of using presentation applications
1.10.4 Describe the characteristics of a good presentation document
1.10.5 Discuss how presentations are used to convey information and knowledge and list
practical examples of such cases.
1.11.1 Create a presentation incorporating slides using different slide layouts and format themes
1.11.2 Use basic features to format the slides (Range to format text: Highlight text; typing text in
bold, italics and underline; typing text in different styles and font sizes; using numbers and
bullets first level and using the alignment functions – left, right, centre)
1.11.3 Design a presentation for a specific content matter and select a slide layout and format
1.11.4 Insert a relevant clip art or picture in the presentation
1.11.5 Perform common editing operations on a slide show
1.11.6 Insert a relevant piece of text or object or chart from a word processor or spreadsheet
document into a slide
1.11.7 Differentiate between embedding and inserting an object
1.11.8 Select and apply appropriate animation and transition effects for your presentation
1.11.9 Spell check and save the presentatio
1.11.10 Preview and print by selecting different printing options (Range: Slides, hand-outs and
notes pages)
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Theory memoranda

Activity 1.1 SB page 9

Discuss the following topics in a group within 15 minutes:
• Decide whether the use of ICT has a positive or negative effect on people.
Give reasons for your conclusion.
• What impact does the use of ICT have on the environment? Think about electronic
waste, use of electricity, etc.
• What is the impact of ICT on the social environment?
• What is the biggest advantage of using a mobile computer?

To the lecturer: Let the students work in small groups and discuss the role of the Internet or
mobile devices in their lives. Give them 15 minutes to discuss the following questions. See Intro N4
learner’s guide for more information.

Negative aspects of using social media include:

• Social media may have the following negative effects:
• Cyberbullying may occur.
• People can feel depressed if they see someone else’s “prosperous and happy” life
reflected in photos on Facebook, Instagram, etc.
• Hate speech may occur.
• One may feel upset if you read the comments of some people.
• An overuse of social media can lead to sleeplessness.
• One may spend so many hours with a smartphone in hand, that relationships with your
family deteriorate. And many more.

Positive aspects of using social media include.

New jobs or careers are created in this new era, such as:
• Web Designers, software and system developers, IT specialists, marketing, graphic
designers, market researchers, paid online surveys, data analysis experts, video or image
architects, machine learning engineers, IT businesses, etc.
• Creating your own job like online shops, or working from home – accountants, typists,
making YouTube videos or advertising sponsors on Instagram and earn some money,
etc.

E-waste can have a negative impact on the environment. Some people in rural areas do not
have electricity and can’t use ICT.

Green computing and cloud computing should become the norm.

ICT has an impact on the social environment – you make friends and/or keep in contact
with friends and family globally.

Connectivity is the biggest advantage of using a mobile computer. You can work anywhere
24/7 per day.

4
 Topic 1: Computing concepts and application skills

Activity 1.2 SB page 25

(File Name: Theory Activity 1.2 Memo)

Indicate whether the following statements are TRUE or FALSE. Write the letter T or F
next to the question number.
1. The performance of a computer is influenced by the processor speed, the memory
capacity, the hard drive capacity, the volume of the speakers and the size of the
screen. F
2. The following are all input devices: Mouse, printers, plotters, screens. F
3. A printer is an example of an output device. T
4. CDs, flash drives and hard drives are called secondary storage media. T
5. The information processing cycle has three stages: Input, processing and output. F
6. An app is a type of software that allows you to perform a specific task on a mobile
device. T
7. Storage and memory of a computer are referring to exactly the same hardware
component. F
8. A solid-state drive is faster and more reliable than a hard disk. T
9. The memory capacity of a microcomputer is usually measured in gigabyte. T
10. It is not important to make backup copies of important files. F

Activity 1.3 SB page 30

1. Find out which operating system and application software programs you are using at
your college.
2. Switch on the computer and log in (Cold start). Type the appropriate username and
password as required. Watch the screen while the operating system is loading to find
out which version (Windows 7, or Windows 10) is installed on your computer.
3. Restart the computer and log in.
4. Place the monitor in sleep mode. Use any method to get your monitor out of sleep
mode and log in.
5. Shut down the computer.

Each college / classroom has a unique set-up. Assist the students with this practical activity.

5
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.4 SB page 43

1. Activate/open the File Explorer and study the screen layout.
2. In the Navigation pane of the Explorer (left side), click This PC. What do you see on
the right side of the screen?
3. Click the Documents folder on the left side of the screen to open/expand. What do you
see on the right side of the screen?
If you click on a folder name on the left side of the screen, it will open or activate
the folder. The contents of the active folder will be displayed on the right side of the
screen.
4. Click the (top right of the window) to close the File Explorer.

Assist the students with this practical activity.

Activity 1.5 SB page 44

(File Name: Theory Activity 1.5 Memo)

Write your name at the top of a sheet of paper. Write Theory Activity 1.5 as the heading.
Answer the following questions:
1. Describe in your own words what a file is.
2. Study the following hierarchical structure and answer the questions:

2.1 Name the two folders created from Windows (C:).

2.2 Give the name of the executable file that will activate the Excel program.
2.3 What is the path of this file? In other words, where will you find or locate it?
2.4 There is one file that is not stored in the right folder. Name the file.
Where would you store it? Give the path.
2.5 Demonstrate to the lecturer how to activate the File Explorer. (cont./)

6
 Topic 1: Computing concepts and application skills

Activity 1.5 continued)

Memorandum (File Name: Theory Activity 1.5 Memo)

Theory Activity 1.5

1. A file is a document, created by a program e.g. MS Word, that contains data/text and is
stored on the computer’s hard drive or on an external storage device.
Just as words can be written to paper, so can information be written to a computer
file. Files are documents that can be edited and transferred through the internet. Each
file has a unique name and a specific extension. The extension of the file is an indicator
of the program in which the file is created.
2.1 Program Files, Users
2.2 Excel.exe
2.3 This PC\Windows (C:)\Program Files\Microsoft Office\Root\Office 16\Excel.exe
2.4 Letter.docx should be stored in:
This PC\Windows (C:)\Users\Peter\Documents\Word Data
2.5 Assist the students with practical activities.

Activity 1.6 SB page 44

(File Name: Theory Activity 1.6 Memo)
Indicate whether the following statements are TRUE or FALSE. Write the letter T or F
next to the question number.
1. The Recycle bin provides the opportunity to restore files that might have mistakenly
deleted. T
2. The computer consists of two main components, namely the hardware and the
software. F (plus memory and storage)
3. After moving a file, you will have two copies in different locations. F (only one copy)
4. A text box is a placeholder for related files. F (A folder is a placeholder)
5. The extension is an indicator of the program in which the file is created. T

7
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.7 SB page 45

(File Name: Theory Activity 1.7 Memo)

1. Peripherals
All devices connected to the motherboard of a computer are called peripherals. E.g. printers,
speakers, etc.

2. Application software
Programs that are written for a special purpose, programs for word processing, spreadsheets,
database, desktop publishing, design and drawing, bookkeeping, multimedia, presentations,
electronic mail, internet browsing, web design and many more.

3. Operating system
System software allows the computer to operate, e.g. Windows 10. The operating system provides
an interface between an application program and the computer hardware. Without an
operating system, no application software will work.

4. Solid-state drive
An SSD is a newer, faster type of storage device than a hard drive and stores data on instantly
accessible memory chips. SSDs don’t have any moving parts and is more durable and reliable
than hard drives.

5. Rename a file
Rename is a term used to describe the process of changing the name of a file. When a file is
renamed, only the first part of the file name will change, not the file extension.

8
 Topic 1: Computing concepts and application skills

Activity 1.8 SB page 45

Do the following practically on the computer.
1. Activate the File Explorer.
2. Open the Documents folder.
3. Create a folder with your name as folder name.
4. Rename the folder to include your initials and surname, e.g. AB Mboweni.
5. Delete the folder.
6. Open the Recycle bin and restore the folder.
7. Return to the File Explorer and make sure your folder re-appears in the Documents
folder.
8. Change the view mode of the Documents folder to Details and make a study of the
screen. Which folder and file properties are displayed?
9. Create a new Word file in your folder. Save the file as My Word file.
10. Close or exit the File Explorer.
11. Open a blank document in MS Word. Save the file in your folder as My Second Word
file in your folder.
12. Close MS Word. Log out and/or shut down the computer.

Assist the students with the practical activities.

Let students make print screens of the Documents folder in File Explorer and paste in a Word file.

9
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Default settings
Before you start working in Word 2016, consider changing the following settings:

1. Ruler
Switch on the horizontal ruler. Click View | Show group: Ruler.

2. Default font and line spacing

Change the default font and paragraph settings: Right-click the Normal style on the
Home ribbon | Styles group | click Modify.
Select the required font type, style and size. E.g. Courier New, 12 pt.
Change the paragraph alignment and line spacing as required. See diagrams.

Change font settings,

e.g. font type, size, style
and colour.
Change alignment and line
spacing options.

OR
Click Format | Paragraph to
change the default Paragraph
settings.
See diagram on the
next page.

10
 Topic 1: Computing concepts and application skills

Change alignment to Left.

Change Spacing Before and After to 0 pt.

and Line Spacing to Single.

Click OK twice to accept the changes.

The header and footer text will also be

displayed in the default font.

3. Customise the Quick Access Toolbar

Click the toolbar arrow | More Commands

OR
Click File
| Options |
Quick Access
Toolbar.
Choose
commands
from: All
Commands.
Scroll down
and add the
required
commands,
e.g. Save As,
Print Preview
and Print, etc.
and click OK.
See diagram.

11
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

4. Other default settings

Click File | Options | use the appropriate options to change the default settings.
See diagram.

Here are a few examples:

Display: Show all formatting marks, change the Printing options, etc.
Proofing: AutoCorrect Options such as automatic bullets and numbering, replace text as
you type, check spelling as you type, etc.
Save: Change the default location, set the save time for Auto Recover, etc.
Advanced: Use the Insert key to control overtype mode.

5. Default page settings: margins, orientation, paper size

Click Layout | use the buttons in the Page Setup group – make sure the paper size is A4
and all margins are set on 2.54 cm (Normal) on Portrait orientation. See diagram.

12
 Topic 1: Computing concepts and application skills

6. Change the default Language Dictionary

Click Review | Language group: Language | Set Proofing Language | select English (South
Africa) | click Set As Default | Yes | OK. See diagrams.

7. ASCII Codes
Print and laminate the ASCII codes. Attach to the top of the monitor or keep at the
student’s desk for easy reference.
File name: ASCII Codes (on CD in the Word Memorandums folder)

131 = â 132 = ä 130 = é 136 = ê 139 = ï 140 = î 147 = ô 148 = ö 129 = ü 150 = û
ASCII
codes 133 = à 160 = á 137 = ë 138 = è 141 = ì 161 = í 149 = ò 162 = ó 151 = ù 163 = ú
ALT +
142 = Ä 246 = ÷ 144 = É 253 = ² 167 = º 153 = Ö 241 = ± 154 = Ü 171 = ½ 172 = ¼

13
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Manuscript signs

14
 Topic 1: Computing concepts and application skills

Manuscript signs

15
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Manuscript signs

16
 Topic 1: Computing concepts and application skills

Word processing memoranda

Activity 1.9 SB page 48

(File name: Act 1.9 Memo)

1. Study the following letter, typed in Word, and name at least three features or changes
that you will apply to improve the document:

2. Share your answers with the person next to you. Let they work in small groups.
Spell check and correct all errors, e.g. PO Box, conference, Wednesday, Yours
Use the same font through out the letter.
Move Cape Town in line with PO Box.
Check the use of uppercase and lowercase letters, e.g. Blue Bird Game Reserve, Cape Nature

3. Why do you want to learn a word processing program? Discuss it with the person next
to you. Let the students discuss this for 2 minutes.

4. Name three types of documents that you wish to create by using MS Word.
Letters, CV, recipes, memorandums, agendas, programs, notices, flyers, etc.

5. Name three benefits of a word processing program without looking in the notes.
Typed documents are far neater than hand-written letters.
Typed documents can be sent through email or stored in the cloud.
It is easy to edit and correct errors before you print.
Features like tables, columns, SmartArt, symbols, templates, mail merge, etc. are easy.
Documents are neat, legible and professional.
Documents can be saved for future use.
Documents can be edited and used over and over again.
More than one copy of a document can be printed.

17
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.10 SB page 51

(File name: Act 1.10 Students)

Activity 1.11 SB page 53

(File name: Act 1.11 Expressions)

18
 Topic 1: Computing concepts and application skills

Activity 1.12 SB page 56

(File name: Act 1.12 Vitamins)

19
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.13 SB page 57

(File name: Act 1.13 Invite)

20
 Topic 1: Computing concepts and application skills

Activity 1.14 SB page 58

(File name: Act 1.14 CV)

Example:

21
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.15 SB page 61

(File name: Act 1.15 Email)

Email is an important communication vehicle for the modern business world. New
employees will be expected to know the ins and outs of writing email from day one.

While many of us use Emails in out private lives, our personal habits may not reflect in
business email messages. Many of us pay little or no attention to spelling and grammar in
personal email messages, even though these issues are still important in the business world.

One should remember that email messages can be printed and kept on record just like any
other printed message. People often assume that a business email address is as private as
a personal one, but it is not. In fact, courts have ruled that businesses who provide email
facilities to employees are legally entitled to monitor employee email messages. Printed
e-mails have even been used in courts of law as evidence.

Remember the following: never send angry messages, use capital letters only to emphasize
a single word or two, use short line lengths when you compose a message and adapt to
your audience. Rather include long text in an attachment. Emails are short, concise
messages.

Social media is defined as an online technology tool that enables people to communicate
easily via the Internet and to share information and resources. Social media can include
text, audio, video, images, podcasts, and other multimedia communications.

A few examples of social media networks are Facebook, Twitter, Instagram, YouTube
Skype, LinkedIn and blogging. Facebook can provide good marketing for a business and
provides informative communication with prospective clients.

Twitter is a real-time information network that connects users with the latest, interesting
information. Users communicate via tweets which are short posts limited to 140
characters.

E-mail is an important communication vehicle for the modern business world.

Change font 
Copy first sentence 
Find and replace email – one word  (11 times) [15]

22
 Topic 1: Computing concepts and application skills

Activity 1.16 SB page 67

(File name: Act 1.16 Healthy)

[15]

23
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.17 SB page 69

(File name: Act 1.17 Fun facts)

24
 Topic 1: Computing concepts and application skills

Activity 1.18 SB page 69

(File name: Act 1.18 Software)

COMPUTER SOFTWARE

PROGRAMMING THE FUTURE

1. We use software to instruct a computer what to do. These programs are written in a
programming language and give the computer a series of instructions.
2. Customers are baffled by new technology.
3. The next task for the software industry is to knit its disparate products together.

Activity 1.19 SB page 70

(File name: Act 1.19 Seminar)

[25]

25
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.20 SB page 71

(File name: Act 1.20 Accounts)

26
 Topic 1: Computing concepts and application skills

Activity 1.21 SB page 74

(File name: Act 1.21 Attention)

Printed on landscape.

Activity 1.22 SB page 75

(File name: Act 1.22 Rape Crisis)

(cont./)

27
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.22 (continued)

[25]

28
 Topic 1: Computing concepts and application skills

Activity 1.23 SB page 79

(File name: Act 1.23 Vitamin D)

[25]

29
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.24 SB page 80

(File name: Act 1.24 Immune)

[20]

Activity 1.25 SB page 81

(File name: Act 1.25 Rape Crisis)

Printed on landscape.

30
 Topic 1: Computing concepts and application skills

Activity 1.26 SB page 82

(File name: Act 1.26 Choir)

Printed on landscape.

31
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.27 SB page 85

(File name: Act 1.27 Communication)

(cont./)

32
 Topic 1: Computing concepts and application skills

Activity 1.27 (continued)

First page printed on portrait and second page on landscape.

33
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.28 SB page 86

(File name: Act 1.28 CV, Act 1.28 My CV)

Students should replace the info with their own data and save the file as My CV.

34
 Topic 1: Computing concepts and application skills

Activity 1.29 SB page 89

(File name: Act 1.29 Healthy)

35
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.30 SB page 90

(File name: Act 1.30 Trip)

36
 Topic 1: Computing concepts and application skills

Activity 1.31 SB page 91

(File name: Act 1.31 Marathon)

Page 1: Vertically centred , insert TWO OCEANS , Justified , Hyphens ,

headings: 18 pt , bold , centre , Indent by 2 cm both sides , uppercase ,
two columns with line on between , special page beak  [20]

(cont./)

37
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.31 (continued)

Page 2: superscript and bold text , double underline , enclose paragraphs by
continuous breaks , line numbers , page break  [8]

Page 3: double underline , 1.5 line spacing , spell check  [7]

Total: [35]

38
 Topic 1: Computing concepts and application skills

Activity 1.32 SB page 94

(File name: Act 1.32 Loan Rates)

Activity 1.33 SB page 95

(File name: Act 1.33 Active)

Activity 1.34 SB page 99

(File name: Act 1.34 Active)

39
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.35 SB page 100

(File name: Act 1.35 Org chart)

Activity 1.36 SB page 102

(File name: Act 1.36 Graph)

(cont./)

40
 Topic 1: Computing concepts and application skills

Activity 1.36 (continued)

(File name: Act 1.36 Graph Edit)

41
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.37 SB page 104

(File name: Act 1.37 Marathon)
Insert name and surname (left) as footer.
Insert page numbers (right) as header.

(File name: Act 1.37 Screenshot)

Student can use Alt + Print Screen to insert the active window.
OR Press Windows key + Shift + S. Snip and paste the required section of the screen.

Activity 1.38 SB page 113

(File name: Act 1.38 Tariffs)

42
 Topic 1: Computing concepts and application skills

Activity 1.39 SB page 119

(File name: Act 1.39 Letterhead)

Activity 1.40 SB page 121

(File name: Act 1.40 Keto)

Activity 1.41 SB page 122

(File name: Act 1.41 Smiles)

43
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.42 SB page 123

(File name: Act 1.42 Danino)

44
 Topic 1: Computing concepts and application skills

Activity 1.43 SB page 124

(File name: Act 1.43 Newsletter)

45
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Additional word processing exercises

Exercise 1
As an employee of the local municipality, your task is to prepare a document for home
owners included with their monthly bills.

Do the following practical on the computer.

1. Retrieve the file Water from your folder.

2. Change the text according to the manuscript signs and the instructions below:

2.1 Main heading:

Font type: Comic Sans MS
Font size: 20 pt
Case: Uppercase
Font style: Bold
Underline: Double
Alignment: Centre

Rest of the text: Comic Sans MS, 11 pt.

2.2 Change the spacing before and after of the first paragraph to 12 pt.

2.3 Use the automatic numbering function to number the paragraphs. Level one
paragraphs are marked with one star (*) and level two paragraphs are marked with
two stars (**). Use the numbering style: 1., 1.1, etc. Indent the text correctly.

2.4 Change the alignment of the whole document to left justified.

3. Type the bulleted list at the bottom as indicated below. Shade or highlight this list in
light turquoise.

4. Insert your name and surname (left) and the date (right) as header.

5. Save the document as Water 2 in your folder and print.

(cont./)

46
 Topic 1: Computing concepts and application skills

Exercise 1 (continued)

(cont./)

47
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 1 (continued)
Memorandum (File name: Water 2)

[20]

48
 Topic 1: Computing concepts and application skills

Exercise 2
Do the following practical on the computer.

1. Retrieve the file Water 2 from your folder.

2. Change the text according to the instructions below:

2.1 Apply the style Title to the main heading.
2.2 Apply the style Heading 1 to the first level paragraph headings.
2.3 Replace the acronym DWAF in the first paragraph with “Department of Water
Affairs”, Font Colour: Red.
2.4 Insert a page break as indicated by the manuscript sign.
2.5 Change the left margin to 4 cm.
2.6 Change the line spacing of the bulleted list to 1.5.
2.7 Remove the turquoise highlight colour of the bulleted list.

3. Save the document as Water 3 in your folder and print.

(cont./)

49
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 2 (continued)

(cont./)

50
 Topic 1: Computing concepts and application skills

Exercise 2 (continued)
Memorandum (File name: Water 3)

(cont./)

51
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 2 (continued)
Memorandum (File name: Water 3)

[10]

52
 Topic 1: Computing concepts and application skills

Exercise 3
Study the diagram below, open Exercise 3 from your folder and answer the following
questions.

1. The user is saving the file in a _______________ _________________ format.

2. In this example, the file name is ______________________________.

3. The extension is __________.

4. To open this file in WordPad, you have to click at ______________ | ________________

__________________ and select __________________.
Once in WordPad, click _________________ | ___________________ | browse and select
the required folder, click Open.

5. All formatting will be lost. TRUE or FALSE?

Save your answers as Exercise 3 Done and close the file.

[10]

(cont./)

53
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 3 (continued)
Memorandum of Exercise 3 (File name: Exercise 3 Done)
Look at the diagram below and answer the following questions.

1. The user is saving the file in a Rich Text format.

2. In this example, the file name is Letter.

3. The extension is .rtf.

4. To open this file in WordPad, you have to click at Start | Windows Accessories and
select WordPad.
Once in WordPad, click File | Open | browse and select the required folder, click Open.

5. All formatting will be lost. TRUE or FALSE?

[10]

54
 Topic 1: Computing concepts and application skills

Exercise 4
As the senior lecturer in Computer Practice, you remind the other lecturers in this
department of an assessment for N4.
1. Use a template (Prism Memo) to create the following memorandum. A copy of the
template file is available in the Student file folder.
2. Enter your name and today’s date in the space provided.
3. Replace the text box (top left) with the image file Logo.jpg. Change the size of the logo
to 2 cm x 2 cm.
4. Use the following content:

5. Replace the ?? with the current year and highlight the date as indicated in the text.
6. Save the file as Exercise 4 Memo in your folder. Send the file as attachment to the
lecturer and close.

Exercise 4 Memorandum

[10]

55
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 5
(File name: Comp2020)

(cont./)

56
 Topic 1: Computing concepts and application skills

Exercise 5 (continued)
Memorandum

[20]

57
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 6
As an employee in the marketing department of Gems Jewellers, design flyers for the
current sale.

1. Create the following flyer. Use the following settings:

• Landscape orientation.
• Wide margins
• Main heading: Comic Sans, 72 pt, bold, centre.
• Second line: Comic Sans, 36 pt, font colour red, bold, centre.
• Third line: Comic Sans, 24 pt, font colours blue, brown and green, bold, centre.
• Rest of the text: Comic Sans, 18 pt, bold, centre.
• Insert a symbol for the telephone number.
• Last two lines: italic.
• Insert two pictures at the bottom of the flyer. The image files Desktop.jpg and
Laptop.jpg are saved in your folder, or else use any appropriate online picture of your
choice.

2. Insert your name and surname as footer (left).

3. Save the document as Winter Sale in your folder and print. Close the file
Note: Normally, colleges do not have colour printers, therefore the documents will
be printed in grayscale.

(cont./)

58
 Topic 1: Computing concepts and application skills

Exercise 6 (continued)
Memorandum

59
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 7
You are planning to open a new crèche or new business. Choose the same topic for the
following two activities.

1. Design an advertisement or flyer to advertise the new school or new business.

Make use of any of the following:
Orientation, margins, font type, size and colour, font styles, background colour,
symbols, pictures, as well as any other techniques to create a well readable, striking and
creative advertisement.
Keep it simple and do not over do it.

2. Save the document as Advert 1 in your folder.

3. Use an old newspaper or the internet to get ideas and try to create another
advertisement with different fonts, pictures, etc. Use as many features as you can.

4. Save the advertisement as Advert 2 in your folder.

5. Print only the best of the two advertisements with your name as footer (left).
(cont./)

60
 Topic 1: Computing concepts and application skills

Exercise 7 (continued)
Memorandum (File name: Advert 1)

Memorandum (File name: Advert 2)

61
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 8
As the owner of a new crèche or new business, using the same topic as in the previous
activity, design writing paper to be used for newsletters to the parents, clients or
employees.

1. Start on a blank page in Word. Insert an appropriate online picture to cover the whole
page.

2. Change the picture colour to washout. Select the picture and click Picture Tools
Format | Adjust group: Color | Recolor | .

3. Change the Layout of the picture to Behind Text. Select the picture and click Picture
Tools Format | Arrange group: Wrap Text | .

4. Save the document as Paper in your folder, but do not print or close.

5. Type a letter to the parents with information of the crèche day program. The children
attend the crèche from 07:30 till 17:30.
OR
Type a letter to the employees with your business information about the day program,
including the tea breaks, lunch, meetings, etc.

6. Save the document as Newsletter in your folder and print with your name as footer
(left).
(cont./)

62
 Topic 1: Computing concepts and application skills

Exercise 8 (continued)
Memorandum example (File name: Paper creche)

[10]

Memorandum example (File name: Newsletter creche)

[10]

63
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Spreadsheet revision exercises

Exercise 1
Use templates to create the following spreadsheets:

1. On a blank screen in Excel, click File | New and create a new spreadsheet based on the
Monthly Food Budget template in the Budgets category.

2. Type imaginary data and see how the content changes.

3. Format the monetary values to display currency (Rand and cent).

4. Adjust the column widths as required.

5. Save the file as Food Budget in your folder and do not close.

6. Create a new spreadsheet based on the Simple Invoice template in the Business category.

7. Type imaginary data and see how the content changes.

8. Format the monetary values to display currency (Rand and cent).

9. Adjust the column widths as required.

10. Save the file as Simple Invoice in your folder and do not close.

11. Demonstrate to the person next to you how to switch between the two different
spreadsheets.

12. Close all open files and exit the program.

(cont./)

64
 Topic 1: Computing concepts and application skills

Exercise 1 (continued)
Memorandum (File names: Food Budget, Simple Invoice)

65
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 2
The financial manager of Worcester campus requests a calculation of the various course
fee deposits and hostel fees from you.
1. Create a blank workbook in Excel and type the following exactly as give.
Font: Calibri 11 pt. Replace the ?? with the current year.
2. Change the column widths as follows: Column A – 25, columns B and C – 12.

3. Save the spreadsheet as Student fees in your folder.

4. Insert two new columns for the Deposit as indicated below.
5. Change the main heading in A1 to bold, 16 pt and merge & centre. (A1 to E1)
6. Change the column heading in A2 to Courses.
7. Change the column headings in rows 2 and 3 to bold.
8. Insert a new row below Medical Practice and type the information as given below.
9. Delete the record (entire row) of Art & Craft.
10. Change the course ECD in A9 to uppercase characters.
11. Type the required column headings and data as given.
12. Add borders to make the spreadsheet more presentable.
13. Save the file as Student fees 2 in your folder. Close the file and exit the program.

(cont./)

66
 Topic 1: Computing concepts and application skills

Exercise 2 (continued)
Memorandum (File names: Student fees, Student fees 2)

Exercise 3
1. Retrieve the spreadsheet Student Fees 2 from your folder.
2. Use the following information to complete the formulas:
Course Fee Deposit = Course Fee x 25%. E.g. =B4*25%
Hostel Fee Deposit = Hostel Fee x 10%. E.g. =D4*10%
Use the AutoFill feature to repeat the formulas and complete all the answers. Note:
You will notice that some of the borders disappeared after you have used AutoFill.
Correct the borders.

3. Format the monetary values to display currency (Rand and cent).

4. Adjust the column widths as required.

5. Save the spreadsheet as Student Fees 3 in your folder and close.

(cont./)

67
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 3 (continued)
Memorandum (File name: Student Fees 3)

68
 Topic 1: Computing concepts and application skills

Exercise 4
As the manager of Jays Videos, your task entails the calculation of a weekly wage for each
employee.
1. Type the following spreadsheet exactly as given below on a blank worksheet in Excel.
Take care to place the cell pointer in the correct cell before typing.
Replace the ?? in A3 with the current year.
2. Insert your name and surname as header (left) and the exercise number (right).
3. Change the column widths to 12.
4. Merge and centre the main heading and change to bold and 20 pt size.
(Column A to H)
5. Merge and centre the headings, NORMAL TIME and OVERTIME, in row 5 as
indicated. Change the row height back to 20, if necessary.
6. Vertically centre align Rows 5 and 6.
7. Use any formatting features (wrap text, merge cells, bold, alignment, borders,
shading, etc.) to make the spreadsheet more presentable.
8. Save the spreadsheet as Jays Wages in your folder.

9. Use the following information to complete the formulas:

NORMAL TIME TOTAL = Hours worked multiplied by Tariff per hour.
OVERTIME Tariff per hour = Normal time Tariff per hour multiplied by 1.5.
OVERTIME TOTAL = Overtime Hours worked multiplied by Overtime Tariff per hour.
Gross Wage = Normal time TOTAL plus Overtime TOTAL.
10. Use the AutoFill handle to copy the formulas and complete all the answers.
Tip: Double-click on the AutoFill handle.
11. Format the monetary values to display currency (Rand and cent).
12. Change the page orientation to landscape.
13. Correct the borders and save the spreadsheet as Jays Wages 2 in your folder and close.
(cont./)

69
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 4 (continued)
Memorandum (File names: Jays Wages, Jays Wages 2)

70
 Topic 1: Computing concepts and application skills

Exercise 5
1. Type the following spreadsheet as given below on a blank worksheet in Excel.
Take care to place the cell pointer in the correct cell before typing. If a student didn’t
write a test, fill in a 0 for the test result. Do not enter the alphabet letters and arrows –
they are placeholders for formulas.

2. Use the following formatting features to make the spreadsheet more presentable:
• Merge and centre the main heading. Type in uppercase, bold and size 14 pt.
• Type the column headings in row 3 in uppercase and bold.
• Type the column headings in row 4 in bold and italic.
• Draw lines as indicated and use any light colour for background shading.

3. Adjust the column widths as required.

4. Save the spreadsheet as Comp Tests in your folder.

5. Use the following information to complete the formulas:

• A: Test 1 percentage = the mark divided by 60 multiplied by 100.
• B: Test 2 percentage = the mark divided by 80 multiplied by 100.
• C: Test 3 percentage = the mark divided by 75 multiplied by 100.

Note: Use absolute cell addresses in the formulas.

(cont./)

71
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 5 (continued)
• D: Average percentage = the average of each student for the three tests, using the
percentages. E.g. =AVERAGE(C6,E6,G6).
Note: Use commas, not a colon. Why?
• E-H Use the built-in functions to calculate the class Average for each test, the
number of students who have written the tests (Count), the Minimum and
Maximum marks.

6. Use the AutoFill tool to copy the formulas and complete all the answers.

7. Format all the answers to display integers (no decimal).

8. Sort the records in alphabetical order according to the student names (column A).

9. Insert you name and surname (left) as footer.

10. Save the spreadsheet as Comp Tests 2 in your folder and print.

11. Close the file and exit the program.

Memorandum (File names: Comp Tests, Comp Tests 2)

(cont./)

72
 Topic 1: Computing concepts and application skills

Exercise 5 (continued)
Memorandum (continued)

73
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Spreadsheet memoranda

Activity 1.44 SB page 129

(File name: Act 1.44.docx)
Answer these questions on the answer sheet provided. You may type the answers in
MS Word. Number the answers correctly and print it with your name and surname as
header.

1. Name three types of documents that can be created by using a spreadsheet program.
Mark sheets, budgets, income statements, clock cards, financial statements, sales figures of
products, wage sheets, salary sheets, statistical analyses, and more.
2. Name three benefits of using a spreadsheet program.
• Figures or calculations can be altered with immediate results.
• Budgets can be drawn up and compared with actual figures.
• Statistical calculations can be used in the decision-making process.
• Projections can be made based on a specific percentage growth.
• Graphs can be created to compare budgets with actual figures, or to compare actual figures
of different time schedules, etc.

3. Which of the following are functions of a spreadsheet program?

a) Do quick and accurate calculations. 
b) Draw graphs based on information. 
c) Manipulate text. 

4. State whether the following are TRUE or FALSE.

4.1 Figures or calculations can be altered with immediate results. True
4.2 If the end-user enters the wrong data or formulas, the spreadsheet program will
automatically correct the errors.
False (GIGO principle applies = garbage in, garbage out)

Activity 1.45 SB page 129

(File name: Act 1.45.docx)

Students should discuss these questions in a small group or ask one or two students their answers.

Ask students to bring newspaper clips of job opportunities.

The students can also search through job/career websites such as https://www.careerjet.co.za/.

In future they can post their CV on this website.

74
 Topic 1: Computing concepts and application skills

Activity 1.46 SB page 130

(File name: Act 1.46.docx)

Classroom
1. Average percentages of test marks can be calculated.
2. A merit list can be created when records are sorted from high to low according to the average
percentage of the students.
3. If new ICT devices or other equipment should be bought for the classroom, use Excel to
calculate the total cost plus 15% VAT.
4. Count the number of paper sheets used in the classroom. Find out the price per 500 sheets
packet. Find out the price of printer ink cartridges or toner. How often should it be replaced?
Calculate the price of each printout, more or less. So, proofread before you print. Print only if
it is really necessary. All these contribute to e-waste that is bad for the environment and
should be avoided.

Home
1. Rainfall figures gathered over a period of time, can be used to calculate the average rainfall per
month/year.
2. Home budgets can be created and edited each month.
3. Income and expenses statements can be created.
4. Recipes can be multiplied, e.g. if you have a pancake recipe for 8 pancakes, but you want to \
fry 100 pancakes, use Excel to do the calculation.
And many more….

75
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.47 SB page 157 (Office 2016)

SB page 156 (Office 2013)
(File name: Act 1.47 Comp Tests)

76
 Topic 1: Computing concepts and application skills

Activity 1.48 SB page 158 (Office 2016)

SB page 157 (Office 2013)
(File name: Act 1.48 Seminar)

77
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.49 SB page 158 (Office 2016)

SB page 157 (Office 2013)
(File name: Act 1.49 Timberworx Quote)

78
 Topic 1: Computing concepts and application skills

Activity 1.50 SB page 160 (Office 2016)

SB page 159 (Office 2013)
(File name: Act 1.50 Sport4U Invoice)

79
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.51 SB page 161 (Office 2016)

SB page 160 (Office 2013)
(File name: Act 1.51 Magazines Income)

80
 Topic 1: Computing concepts and application skills

Activity 1.52 SB page 162 (Office 2016)

SB page 161 (Office 2013)
(File name: Act 1.52 Home Budget)

81
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.53 SB page 163 (Office 2016)

SB page 162 (Office 2013)
(File name: Act 1.53 Rambo Budget)

82
 Topic 1: Computing concepts and application skills

Activity 1.54 SB page 166 (Office 2016)

SB page 165 (Office 2013)
(File name: Act 1.54 Kumalo Salary)

83
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.55 SB page 169 (Office 2016)

SB page 168 (Office 2013)
(File name: Act 1.55 Jays Sales Figures)

84
 Topic 1: Computing concepts and application skills

Activity 1.56 SB page 171 (Office 2016)

SB page 170 (Office 2013)
(File name: Act 1.56 Holiday Booking)

85
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.57 SB page 174 (Office 2016)

SB page 173 (Office 2013)
(File name: Act 1.57 Jays Sales Figures 2)

86
 Topic 1: Computing concepts and application skills

Activity 1.58 SB page 176 (Office 2016)

SB page 175 (Office 2013)
(File name: Act 1.58 IT Crowd Wages)

87
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.59 SB page 177 (Office 2016)

SB page 176 (Office 2013)
(File name: Act 1.59 Holiday Booking 2)

88
 Topic 1: Computing concepts and application skills

Activity 1.60 SB page 179 (Office 2016)

SB page 178 (Office 2013)
(File name: Act 1.60 IT Crowd Wages 2)

Using absolute cell addresses.

89
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.61 SB page 180 (Office 2016)

SB page 179 (Office 2013)
(File name: Act 1.61 IT Crowd Commission)

90
 Topic 1: Computing concepts and application skills

Activity 1.62 SB page 182 (Office 2016)

SB page 181 (Office 2013)
(File name: Act 1.62 Comp Tests 2)

91
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.63 SB page 185 (Office 2016)

SB page 184 (Office 2013)
Memorandum
Choose an error message from COLUMN B that matches a description in COLUMN A.
Write only the letter next to the question number.

1. Appears if the formula contains numeric A Error #######

values that are not valid. B

2. Appears when a formula references a cell B Error #NUM!

that is not valid or does not exist. D

3. Appears if Excel cannot understand C Error #VALUE!

the name of the formula. F

4. Appears when the column is not wide enough D Error #REF!

to display the value entered. A

5. Appears when it finds spaces, characters, or text E Error #DIV/0!

in a formula where it is expecting a number. C

6. Occurs when a formula attempts to divide F Error #NAME

by zero or an empty cell. E

92
 Topic 1: Computing concepts and application skills

Additional spreadsheet exercises

Exercise 1
Your parents require a detailed budget of your stationery requirements for the year.
After research on the Internet, you plan to order your stationery from Takealot.

You need the following items: 5 examination pads, 5 ballpoint pens, 4 pencils, 1 Helix ruler,
2 erasers, 6 50-pocket flip files, 2 x Pritt, 1 sharpener and 1 packet of 4 highlighters.

Takealot prices:
10 ballpoint pens: R32.00
1 packet of 4 highlighters: R45.00
10 examination pads: R229.00
Helix ruler: R31.99
12 HB pencils: R39.00
1 Pritt: R18.99
2 Erasers: R43.99
Sharpener: R8.99
2 50-pocket Flip files: R70.00

1. Design a spreadsheet to calculate the total cost of the items, as well as 15% VAT on the
total. How much money should your parents transfer via EFT?

2. Decide which heading(s) to use.

3. Display the monetary values in currency format.

4. Sort the records alphabetically according to the name of the item.

5. Use any formatting features to make the spreadsheet more presentable.

6. Insert you name and surname (left) as footer.

7. Save the worksheet as Stationery in your folder and print on one A4 paper.

8. Close the file and exit the program.

9. Compare your spreadsheet with the person next to you.

(cont./)

93
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 1 (continued)
Memorandum (File name: Stationery)

Ask your parents to EFT R600 for stationery.

94
 Topic 1: Computing concepts and application skills

Exercise 2
As the owner of a fruit and vegetable market, Fresh from the farm, you want to keep a
record of the sales figures for a specific time period: JUNE – AUGUST of the current
year. Calculate the total mass of fruit or vegetables sold (in kg), the total income of each
kind of fruit or vegetable, as well as the total income for all the fruit and vegetables.

The following information is available: the mass of the fruit or vegetables (kg) sold for
each month and the unit price.

JUNE JULY AUGUST UNIT PRICE

Potatoes 350 375 320 R 8.79
Onions 80 90 100 R 5.29
Beetroot 120 97 105 R 9.59
Sweet Potatoes 150 145 160 R 11.29
Tomatoes 135 145 108 R 14.59
Mangoes 433 514 278 R 13.99
Bananas 312 622 732 R 15.99
Apples 450 550 650 R 7.49
Oranges 850 900 950 R 9.99
Lemons 100 120 140 R 12.49
Peaches 35 12 15 R 12.79
Cucumber 85 96 110 R 22.79

1. Design and create a spreadsheet in Excel to keep record of the sales figures.

2. Decide which heading(s) to use.

3. Make provision for the following columns/rows:

• Total mass of fruit sold (in kg)
• Total Income for each kind of fruit
• Total Income for all the fruit.

4. Display the monetary values in currency format.

5. Sort the records alphabetically according to the name of the fruit or vegetable.

6. Use any formatting features to make the spreadsheet more presentable.

7. Insert you name and surname (left) as footer.

8. Save the worksheet as F&V Sales in your folder and print on one A4 paper.

9. Close the file and exit the program.

10. Compare your spreadsheet with the person next to you.

(cont./)

95
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 2
Memorandum (File name: F & V Sales)

96
 Topic 1: Computing concepts and application skills

Exercise 3
As the treasurer of the College Sports Club, your task is to create monthly budgets.
1. Create the following budget for January on Sheet1 of a new workbook. Replace the ??
in row 2 with the current year.
2. Save the workbook as Sports Budget Jan in your folder.

3. Complete the spreadsheet by using the following information:

There are 85 members and each pay R 250.00 Membership fee per month.
TOTAL INCOME = sum of Membership fee, Cool drink sales and Subsidy from College.
Affiliation fees of R 10 per member is payable each month.
TOTAL EXPENSES = sum of all the expenses from Court maintenance to Telephone.
NET INCOME = TOTAL INCOME minus TOTAL EXPENSES.
4. Format the numbers to display currency (rand and cent).
5. Adjust the column widths as required.
6. Insert your name and surname (left) as footer.
7. Save the spreadsheet and print on one A4 paper.
8. Make the following changes:
Change the date in row 2 to February of the current year.
Change the following information: There are 10 more members in February, e.g. 95.
Cool drink sales: R1 300 Court Maintenance: R3 400
Equipment: R0 Electricity: R800
Telephone: R340
NB: All other numbers stay the same.
9. Sort the Expenses in descending order (from high to low).
10. Use any formatting features to make the spreadsheet more presentable.
11. Save the workbook as Sports Budget Feb in your folder and close. (cont./)

97
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 3 (continued)
Memorandum (File names: Sports Budget Jan, Sports Budget Feb)

98
 Topic 1: Computing concepts and application skills

Exercise 4
As the financial assistant of Impala Foods in Paarl, one of your tasks is to create and send
receipts to customers.

1. Use a built-in template (e.g. Blue Sales Receipt) to create a Sales Receipt with the
following data:
Company name: IMPALA FOODS, 35 Rose Street, PAARL, 7646
Company slogan: Too fresh to flop
Telephone: (021) 872 6699
Email address: [email protected]
Invoice no: 100
Date: Insert today’s date
Customer’s Name: Mr B Power
Customer’s Company name: Renato Bakery
Address: 54 Kensington Road, CAPE TOWN, 8000
Telephone: (021) 976 4476
Payment method: EFT

Complete the Quantity, Description and Unit Price as follows:

No Discount, 15% Sales Tax.

2. The currency format of the cells will display a $ and not a R. Select the appropriate
cells and click Home | Number group launcher (arrow) | Number | Currency and select
the R as symbol | Decimal places: 2 | click OK.

3. Insert your name as contact person for more information as well as Impala Foods’
email address.

4. Save the spreadsheet as Renato Bakery Receipt in your folder and print.

5. Close the file.

(cont./)

99
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 4 (continued)
Memorandum (File name: Renato Bakery Receipt)

See also file on CD in the Excel Memorandums folder.

100
 Topic 1: Computing concepts and application skills

Exercise 5
As Office Assistant in a cell phone shop, one of your tasks is to create an Income and
Expenditure report each month.
1. Create the spreadsheet below.
2. Adjust the column width as required.
3. Save the spreadsheet as Income 1 in your folder.
4. Insert your name and surname as footer (left) and the file name (right).
5. Save the file.

6. Make all the changes as indicated on the spreadsheet below:

• Insert two open rows at the top of the spreadsheet.
• Type the main heading in upper case, bold, 14pt, underline, and merge & centre.
• Delete the records of Samsung M620 and LG KP500.
7. Insert horizontal and vertical lines with the method that you are familiar with.
8. Insert the columns and text as indicated below.
9. Save the spreadsheet as Income 2 in your folder and print the spreadsheet on one A4
paper.
(cont./)

101
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 5 (continued)

10. Insert the formulas where the letters of the alphabet appear to do the following
calculations:
A Total Income = Sum of income
B Rent for November = Rent for October plus 5%
C Total Expenditure = Sum of Expenditure
D Profit = Total Income minus Total Expenditure
E VAT (15%) = 15% of Profit.
F Net Profit = Profit minus VAT (15%)
11. Copy the formulas to the other cells.
12. Display all monetary figures as currency with 2 decimals.
13. Adjust the column width to fit the spreadsheet on one page. Landscape orientation
may be used, but not “Fit to one Page”.
14. Sort the records under Income in alphabetical order.
15. Save the spreadsheet as Income 3 in your folder and print on one A4 paper.
Close the file.
(cont./)

102
 Topic 1: Computing concepts and application skills

Exercise 5 (continued)

(cont./)

103
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 5 (continued)
Memorandum (File Names: Income 1, Income 2, Income 3)

(cont./)

104
 Topic 1: Computing concepts and application skills

Exercise 5 (continued)
Memorandum (File Names: Income 1, Income 2, Income 3)

(cont./)

105
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 5 (continued)
Memorandum (File Names: Income 1, Income 2, Income 3)

106
 Topic 1: Computing concepts and application skills

Presentation memoranda

Activity 1.64 SB page 188 (Office 2016)

SB page 187 (Office 2013)
(File name: Act 1.64.docx)

Indicate whether the following statements are TRUE or FALSE.

Write the letter T or F next to the question number.

1. Presentation software is used to create databases and charts. FALSE

2. Presentations are used in formal speeches and to promote new products, or to launch
new projects. TRUE

3. It is not necessary for the presenter to speak loudly when giving a slide show. FALSE

4. The following are characteristics of a good presentation: short, easy to follow and
colourful. TRUE

5. The purpose of presentations is normally to inform, persuade, motivate or teach the

audience. TRUE

6. The purpose of presentations is to help the speaker to read the facts. FALSE

Activity 1.65 SB page 190 (Office 2016)

SB page 189 (Office 2013)
(File name: Welcome to PowerPoint)

Assist the students with the practical activities.

107
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.66 SB page 195 (Office 2016)

SB page 194 (Office 2013)
(File name: Act 1.66 Motivation 1)

Two slides, Facet design theme.

108
 Topic 1: Computing concepts and application skills

Activity 1.67 SB page 198 (Office 2016)

SB page 197 (Office 2013)
(File name: Act 1. 67 Motivation 2)

Change font, apply other formats, e.g. text colour, text style, change bullet symbols.

109
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.68 SB page 199 (Office 2016)

SB page 198 (Office 2013)
(File names: Act 1.68 Addiction 1, Act 1.68 Addiction 2)

Five slides, Vapor Trail design template.

(cont./)

110
 Topic 1: Computing concepts and application skills

Activity 1.68 (continued)

Change at least three features: font type, font size, font style, font colour, alignment, bullets.

111
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.69 SB page 202 (Office 2016)

SB page 201 (Office 2013)
(File name: Act 1.69 Motivation 3)

Insert the third slide with large, bold heading and picture.

112
 Topic 1: Computing concepts and application skills

Activity 1.70 SB page 202 (Office 2016)

SB page 201 (Office 2013)
(File name: Act 1.70 Smart Devices)

Six slides with titles and pictures.

113
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.71 SB page 205 (Office 2016)

SB page 204 (Office 2013)
(File name: Act 1.71 Motivation 4)

Copy slide 2 
Copy the picture to slide 4. 
Change size of picture. 
Change text of title on slide 3. 
Save as Motivation 3. 
[10]

114
 Topic 1: Computing concepts and application skills

Activity 1.72 SB page 207 (Office 2016)

SB page 206 (Office 2013)
(File name: Act 1.72 Healthy Habits)

Slide 1: Title and subtitle. 

Slide 2: Copy contents of Healthy.docx. 
Slide 3: Copy table from Act 1.34 Active. 
Slide 4: Copy picture from Act 1.34 Active. 
Apply any design theme. 
[10]

115
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.73 SB page 212 (Office 2016)

SB page 211 (Office 2013)
(File name: Act 1.73 Motivation 5)

Slide 4: Create a column chart. 

Slide 5: Create an organization chart. 
Slide 6, 7: Titles and bulleted lists. 
Slide 8: Copy slide 4 and edit data. 
[10]

116
 Topic 1: Computing concepts and application skills

Activity 1.74 SB page 216 (Office 2016)

SB page 215 (Office 2013)
(File name: Act 1.74 Motivation 6)
Retrieve Motivation 5 and apply animation, timing settings, effect options and transition settings to
the slides.
[10]

Activity 1.75 SB page 217 (Office 2016)

SB page 216 (Office 2013)
(File name: Act 1.75 Smart Devices 2)
Retrieve Smart Devices and apply animation, timing settings, effect options and transition settings
to the slides.
[10]

117
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.76 SB page 218 (Office 2016)

SB page 217 (Office 2013)
(File name: Act 1.76 Discriminate 2)

(cont./)

118
 Topic 1: Computing concepts and application skills

Activity 1.76 (continued)

Correct the following spelling mistakes:

Slide 1: Workplace 
Slide 2: Pregnancy, Disability, Conscience 
Slide 3: Affirmative, Productivity 
Slide 4: grievance, Commission 
Type name on slide 1 
Save as Discriminate 2 
[10]

119
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.77 SB page 223 (Office 2016)

SB page 222 (Office 2013)
(File names: Act 1.74 Motivation 6, Act 1.75 Smart Devices, Act 1.76 Discriminate 2)
Spell check and print slides as instructed.

Activity 1.78 SB page 223 (Office 2016)

SB page 222 (Office 2013)
(File name: Act 1.76 TVET College)

Five slides 10 marks

Apply design theme 
Spell check 
Apply animation and transition effects  10 marks
Print handouts (2 slides per page) 
[25]

120
 Topic 1: Computing concepts and application skills

Collective tasks memoranda

Activity 1.79 SB page 226 (Office 2016)

SB page 225 (Office 2013)
(File names: Act 1.79 Nqobo farm.xlsx, Act 1.79 Nqobo farm.docx,
Act 1.79 Nqobo farm.pptx)

(cont./)

121
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.79 (continued)

(cont./)

122
 Topic 1: Computing concepts and application skills

Activity 1.79 (continued)

REPORT OF RECOMMENDATION
This report is to outline our recommendation of whether Mr Nqobo should sell his farm
or continue farming. Below is a detailed Excel spreadsheet showing the financial situation
of both options.

If Mr Nqobo decides to sell his farm, more cash flow is available, but he will no longer
have his farm and livestock as an asset.

In the long run, it will be more liable to retain his farm, even though he will have less cash
flow at the end of the year. The property value of the farm will probably increase as well as
the number of livestock.

Our recommendation is to retain the farm.

(cont./)

123
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.79 (continued)

Each student’s slideshow will be different.

(cont./)

124
 Topic 1: Computing concepts and application skills

Activity 1.79 (continued)

(cont./)

125
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.79 (continued)

126
 Topic 1: Computing concepts and application skills

Activity 1.80 SB page 226 (Office 2016)

SB page 225 (Office 2013)
(File names: Act 1.80 Cover Letter, Act 1.80 CV, Act 1.80 IT Crowd Report, Act 1.80
Brochure, Act 1.80 IT Crowd Budget, Act 1.80 Slideshow)

15 August 2020

Dear Sir/Madam

APPLICATION FOR MARKETING MANAGER AT IT CROWD

I hereby apply for the Marketing Manager Position that was advertised on www.careerjet.
com on the 15th of February 2020. I believe that my experience and qualifications will
make me a valuable asset to your organisation.

These are the reasons why I think I am the best candidate for this position.

I studied Marketing Management at the XYZ College and obtained my N6 certificate with
an average of 85% for all my subjects.

I believe I have the relevant skills, qualifications and experience for the position I am
applying for as stated in my curriculum vitae, attached.

I am good at teamwork, have excellent communication and creative thinking skills and
work well under pressure.

My knowledge of the relevant desktop publishing programs and advertising on the

internet will contribute to your company’s future success.

Thank you for reviewing my application. I am available for an interview and can be
reached at my mobile phone at 081 000 0000 or email address [email protected].

Looking forward to hearing from you soon.

Sincerely

ADAM MALAPA
(cont./)

127
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.80 (continued)

CURRICULUM VITAE
of
A Malapa

FULL NAMES: Adam Malapa

ADDRESS: PO Box 123, Fairy Land, PAARL

TELEPHONE: 081 000 0000

EMAIL ADDRESS: [email protected]

MARITAL STATUS: Single

DATE OF BIRTH: 1994-01-04

QUALIFICATIONS: Grade 12 Certificate (2012)

Bishop Tutu Secondary School
MBEKWENI 7646

SUBJECTS: English First language (HG)

Xhosa (HG)
Mathematics (SG)
Accountancy (HG)
Business Economics (HG)
Computer Aided Technology (SG)

TERTIARY QUALIFICATIONS: N6 Certificate (2013-2015)

Diploma in Marketing Management
XYZ College Paarl

SUBJECTS: N6 Marketing Management

N6 Sales Management
N6 Computer Practice
N6 Marketing Research
N6 Management Communication

EXPERIENCE: Sales Person, Computers 2020, Paarl (2016-2017)

Marketing Manager, Computers 2020, Paarl
(2018-current)

REFERENCE: Mr. C Johnson, Computers 2020, Paarl

 021-872 3456
(cont./)

128
 Topic 1: Computing concepts and application skills

Activity 1.80 (continued)

Example:

REPORT OF RECOMMENDATION

This report is to analyse the financial statements of IT Crowd and outline

recommendations to top management on increasing income and reducing expenses.

The Budget with Actual versus Budget figures below, outline that expenses are not the
problem of the company.
Improving Sales figures will benefit the company. Although figures show a small profit (±
R340 000), it could improve (± R 2 million).

To increase the sales figures, we suggest that the company should launch an aggressive
marketing campaign on the Internet with blogs and a well contained website to promote
the company.
(cont./)

129
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.80 (continued)

(cont./)

130
 Topic 1: Computing concepts and application skills

Activity 1.80 (continued)

(cont./)

131
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 1.80 (continued)

(cont./)

132
 Topic 1: Computing concepts and application skills

Activity 1.80 (continued)

133
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Additional presentation exercise

Exercise 1
(File name: Jays the way forward)
As owner of Jays Video, you are concerned about the drastic decline of rentals. At a staff
meeting the different options for the future is discussed.
1. Create the following slides, using the Retrospect design, to present at the staff meeting.
Save the the PowerPoint slideshow as Jays the way forward in your folder.
2. Apply animation and transition effects of your own choice.
3. Use at least 3 of the following features to change the text in the presentation:
Font type, font size, font colour
Styles: Bold, italic and underline
Alignment styles: Left, right and centre.
Different Bullets and Numbers
4. Remember to save the changes.
5. Present a slide show to the person next to you.
6. Close the presentation and exit the program.
Slide 1:
Insert the image Jays Logo.jpg from your folder and change the size as required.

Slide 2:

(cont./)

134
 Topic 1: Computing concepts and application skills

Exercise 1 (continued)
Slide 3:
Use this data to create a column chart:

Slide 4:

Slide 5:

135
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

136
 Topic 2
Network and communication technologies

After completing this topic, students will be able to:

2.1.1 Describe the basic components and hardware required for network communications
2.1.2 Differentiate between the use, purpose and operation of different types of networking
hardware. (Basic overview)
2.1.3 Differentiate between different communication media (wired vs. wireless), mode of
transmission advantages and disadvantages.
Range: Types of cabling and components, Types of transmitters and components. Twisted Pair,
Fibre optic, Infrared, Radio, Cellular, Microwave, Satellite
2.1.4 Describe how a small office network or home office network could be installed and with an
Internet connection.
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Networking memoranda

Activity 2.1 SB page 245

Indicate whether the following statements are TRUE or FALSE.
Write the letter T or F next to the question number.

1. ISP is the acronym for Inter Section Printer. F

2. A modem is used to connect the computer to the Internet. T

3. A network is a collection of desktop computers, servers, mainframes, routers, laptops,

printers, telephones, smartphones and other communication equipment. T

4. A hacker can not easily get unauthorized access to a network. F

5. Broadband routers contain built-in network firewalls to protect the system from
malicious traffic coming from the Internet. T

6. Viruses can not easily spread on a network when one of the computers are
infected. F

7. A hub, switch and router are similar network devices because they are used to split a
network connection into multiple computers. T

8. A wired network is not so stable and reliable as a wireless network. F

9. A wireless network is more mobile and flexible than a wired network. T

10. Fourth generation 4G mobile technology is faster than 5G. F

Activity 2.2 SB page 245

Give the correct word(s) for each of the following acronyms:
1. LAN Local Area Network
2. WAN Wide Area Network
3. MAN Metropolitan Area Network
4. PAN Personal Area Network
5. NIC Network Interface Card
6. NOS Network Operating System
7. ISP Internet Service Provider
8. PC Personal Computer
9. LTE Long Term Evolution
10. SSID Service Set Identifier

138
 Topic 2: Network and communication technologies

Activity 2.3 SB page 246

Choose a word from COLUMN B that matches a description in COLUMN A.
Draw lines to connect the correct letter with each number.

COLUMN A COLUMN B

1. A device that connects smart devices via wireless connection to the A. LAN
Internet.

2. Hardware or software that protects a network from malicious traffic. B. NIC

3. Short for modulator/demodulator. C. LAN cable

4. A network that supports local connection within one building. D. Firewall

5. A card that connects a workstation to a local area network. E. Wi-fi router

6. A device that splits a network connection into multiple computers. F. Public network

7. Also known as an Ethernet cable. G. Hub

8. A network that allows anyone to connect. H. Modem

9. A company that provides Internet service. I. File server

10. A heavy-duty computer that is responsible for central file storage. J. ISP

1. E
2. D
3. H
4. A
5. B
6. G
7. C
8. F
9. J
10. I

139
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

140
 Topic 3
Internet and communication skills
*Topic 4 in syllabus

After completing this topic, students will be able to:

3.1.1 Discuss the components/constituents and the purpose of Internet enabling technologies and
terms.
Range: Internet addresses – Internet protocol (IP) addresses and domain names
3.1.2 Discuss how data travels over the Internet in relation to networking concepts
3.1.3 Explain the different components required to connect to the Internet.
Range: Internet Service Providers (ISPs), wired and wireless connections
3.1.4 Differentiate between the world wide web and the Internet
3.1.5 Discuss different examples of online services.
Range: banking, shopping, booking/reservations
3.2.1 Describe the term WWW
3.2.2 Define the terms: Web address/uniform resource locator (URL), and describe their purpose
3.2.3 Differentiate between a web page and website
3.2.4 Explain the purpose of a browser, search engine and other online tools and networks
3.2.5 Discuss examples of different types of websites, their purpose and what they offer to their
users.
Range: Portal, news, informational, business, weblog (blog), wiki, online social network,
educational, entertainment, advocacy, web application, content aggregator, personal web page
3.2.6 Discuss how the www changes or impacts on people’s lives
3.3.1 Differentiate between browsing and searching
3.3.2 List examples of different web browsers
3.3.3 Define the term search engine
3.3.4 Describe the functioning of a search engine (overview)
3.3.5 Perform a search using a search engine
Range: writing search criteria, evaluating the results
3.3.6 Describe how a website is accessed and information obtained
Range: How to access and browse a website
3.3.7 Explore and use social electronic media and networks for various communication purposes.
Range: Facebook, Twitter, blogs, Skype, WhatsApp, YouTube etc.
3.3.8 Describe the features and components of a typical web address (including different types
of domains)
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Internet memoranda

Activity 3.1 SB page 252

Type the answers on a blank document in MS Word.
Give the meanings of the following acronyms:

1. IP Internet Protocol
2. ISP Internet Service Provider
3. URL Uniform Resource Locator
4. ONT Optic Network Terminal
5. WAP Wireless Access Point
6. SSID Service Set Identifier
7. WWW World Wide Web
8. HTML Hyper Text Mark-up Language
9. B2C Business-To-Customer service
10. EFT Electronic Funds Transfer

Activity 3.2 SB page 259

Have a group discussion for 15 minutes:
What impact does the world wide web have on your life? Is it positive or negative?

Take care not to spend too much time on this activity.

Activity 3.3 SB page 266

Use a web browser and any search engine to find information about the difference between
the Internet and www. Copy at least two sentences to a Word document. Save the file as
Research in your folder and close.

Students' own answers

142
 Topic 3: Internet and communication skills

Activity 3.4 SB page 268

1. Open the web-browsing program, visit the Facebook website to sign up and create a
profile.

2. Invite friends and add a status by posting a comment.

OR
If you already have a Facebook profile, log in. Update your status and tell your friends
what is on your mind right now. You may assist the person next to you if he/she
doesn’t know Facebook.

Remember:
Use Facebook to search for jobs. Update your status to something like: “Unemployed.
Urgently looking for a job”. Ask your friends to share or repost it. A possible employer
may approach you after this good exposure.

Or open your Facebook profile and use the Search box to search for work opportunities.
Follow the links or Like the pages to receive posts in future.

3. Use a search engine to obtain information on Takealot’s daily deals.

4. Log out at the end of the session and close the web-browsing program.

Assist the students with the practical execution of this activity. Take care not to spend too much
time on this activity.

143
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

144
 Topic 4
Digital citizenship

After completing this topic, students will be able to:

4.1.1 Describe the concepts software piracy, licensing and intellectual property
4.1.2 Describe the concept of the user’s ability and responsibility to be able to recognise and
acknowledge the ownership of electronic material (posts and e-mails and other digital
content)
4.1.3 Explain the concept of Information accuracy and discuss its importance and relation to
potential legal issues
4.1.4 Discuss the concept of computer-related crimes in relation to hardware, software,
information, identity, bandwidth theft, theft of time and services. e.g. (Internet-related fraud
scams, Internet attacks, Taking over PCs, e.g. bots, zombies, misuse of personal information)
4.2.1 Explain how the use of ICTs impacts the health of the individual user as well as that of the
broader community
4.2.2 List areas where ICT could positively and negatively impact a user’s health
4.2.3 Discuss some precautionary measures which could be applied to limit the potential negative
impact of ICTs on a person’s health
4.3.1 Define the term ergonomics
4.3.2 Explain how the concept of ergonomics impacts the design of ICT tools and hardware
4.3.3 Discuss some important ergonomic considerations relating to the use of ICT tools
4.4.1 Describe the role of the user in relation to the impact towards the environment
4.4.2 Discuss how an individual user could make a difference
4.4.3 Discuss how organisations could make a difference to limit the impact on the environment
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Legal issues relating to ICT memoranda

Activity 4.1 SB page 272

Type your answers on a blank document in MS Word. Save the file as Cybercrime in your
folder and print with your name as header.

Choose the correct word that fits the description or definition below. Type your answer
next to each question number.

1. When a router’s password is left open so that people in the nearby vicinity can have
access to your Internet connection.
H. Bandwidth theft

2. The term usually refers to someone who accesses other people’s computers via
communication technology, without their permission, to obtain personal information.
D. Hacker

3. When someone illegally copies software or written material without a license or

permission.
A. Copyright infringement

4. When someone obtains your banking details and then makes unauthorised purchases
using your card funds.
C. Credit card fraud

5. An IT specialist who removes the copy protection from software.

E. Cracker

6. They can take over a PC and perform malicious tasks that allow an attacker to
remotely take control over the affected computer.
I Bad bots

7. The misuse of the personal information of someone else.

G. Identity theft

8. An affected computer that is taken over in an Internet attack.

J. Zombie

9. A target is contacted by email, telephone or text message by someone posing as a

legitimate institution to trap individuals into providing sensitive personal data.
F. Phishing

10. The illegal copying, distribution and selling of copyright software.

B. Software piracy

146
 Topic 4: Digital citizenship

Activity 4.2 SB page 276

Spend 15 minutes discussing the following in a pairs:

1. How do you use ICT to improve your health condition?

(smartphone apps, wrist trackers, Wi-Fi smart scale, etc.)

2. What is the negative impact of ICT on your health?

3. What precautionary measures will you apply/utilise to limit this negative impact on
your health? Will you change your behaviour?

Assist students. Take care not to spend too much time on this activity.

Activity 4.3 SB page 279

State whether the following statements are TRUE or FALSE.

1. Ergonomics is the design of a workplace for disabled persons. FALSE

2. If ergonomic principles are taken in consideration, it has a positive impact on the user
of the computer. TRUE

3. Three common injuries or health problems related to incorrect ergonomic practices are
eye strain, diabetes and back pain. FALSE

4. RSI stands for repetitive strain injury. TRUE

5. There are certain environmental conditions that can make your computer workstations
ergonomic friendly. Two examples are proper ventilation and adequate lighting. TRUE

Activity 4.4 SB page 281

Spend 15 minutes discussing the following in a pairs:

1. How can you change your behaviour to use a computer in a more responsible way?

2. What principles can a user apply in an ICT workplace to limit the negative impact on
the environment?

3. Find out where to dispose of e-waste in your town or area.

Ask the students to report back on where to dispose of e-waste in their town/city/area/suburb.

147
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

148
 Topic 5
Data information and computational
thinking
*Topic 3 in syllabus

After completing this topic, students will be able to:

5.1.1 Define the concept CT and its components
Range: Pattern recognition, abstraction, decomposition and possibly algorithms
5.1.2 Apply CT processes within a given problem domain
5.1.3 Decompose a given problem into smaller manageable parts
5.1.4 Identify the purpose and objectives of each of the parts
5.1.5 Recognise different patterns and trends within the data, problem and possible solution
5.1.6 Identify the general principles and elements of the patterns
5.1.7 Design a solution to address the problem
5.1.8 Develop a solution and demonstrate its ability to solve the problem
5.2.1 Differentiate between data and information, knowledge and insight
5.2.2 Analyse a given problem or task
5.2.3 Develop and construct questions towards obtaining information to solve a problem
5.2.4 Identify different types of information
5.2.5 Identify and select the best sources of information
5.2.6 Develop an instrument to collect information
5.2.7 Analyse the information gathered
5.2.8 Rework and manipulate the information
5.2.9 Process data correctly into useful information using a variety of tools and techniques leading
to a solution
5.2.10 Develop a plan to solve a problem
5.2.11 Present information in logical grouping and flow, supported by appropriate texts and
graphics to enhance understanding
5.2.12 Present cohesive and logical recommendations/conclusions
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

5.3.1 Discuss the purpose of online collaboration tools

5.3.2 Highlight the benefits of online collaboration
5.3.3 List examples of different online collaboration tools
5.3.4 Differentiate between different types of collaboration tools and their purpose
5.3.5 Create an online collaboration account
5.3.6 Differentiate between a collaborator and a viewer
5.3.7 Differentiate between the different operations a typical owner of a document can perform
5.3.8 Describe the concept of a restriction
5.3.9 Differentiate between the different operations a typical collaborator of a document can perform
5.3.10 Differentiate between the different operations a typical viewer of a document can perform.
5.4.1 Define the concept of a blog
5.4.2 Explain how a blog differs from a website
5.4.3 List examples of different blogging tools and services
5.4.4 Explain the purpose and use of blogs
5.4.5 Describe the advantages and disadvantages of using blogs
5.4.6 Discuss how blogs could be used and as an informing tool or service
5.4.7 Create/setup or use a profile
5.4.8 Choose a blogging platform
5.4.9 Start a blog
5.4.10 Design a blog (select from a template)
5.4.11 Differentiate between the various components of a blog and their purpose
5.4.12 Add pages/posts to a blog.

150
 Topic 5: Data information and computational thinking

Computational Thinking memoranda

Activity 5.1 SB page 287

Do this activity in a group.

1. Read the following example:

Problem: Describe an everyday object.
Think of an object like a bicycle. Describe a bicycle to someone without using
the words bicycle or bike. To make it more difficult, think about the four elements of
computational thinking:
• Break down the problem: What is a bicycle? Name the parts or components of a
bicycle? Are all these components needed? Could you have a four-wheel bicycle?
What are bicycles made from? What senses do you use to know it is a bicycle? Would
you ever taste a bicycle? What sound(s) does a bicycle make? What do you feel on a
bicycle when you touch it?
• Find and identify any patterns in the problem. Take a piece of paper and write down all
the parts of a bicycle based on breaking down the problem of how to describe a
bicycle without using the words bicycle or bike. Can you group the parts of a bicycle
together? For example, would you group the handlebars with the pedals and gears?
Or would you group the pedals and gears with the wheels? Or the wheels and the
bicycle frame? Organise the data in logical groups.
• Filter and prioritize information about the problem. What are the most important
details to describe a bicycle without using the words bicycle or bike? What are the
least important details?
• Design possible solutions. Given all the information you have collected and organised,
what are the best ways to describe a bicycle? What is the simplest fastest way to
describe a bicycle without using the words bicycle or bike? If you want to elaborate
on your description, what would be the best way to describe a bicycle?

2. Take about 30 minutes to select any object and work through the computational
thinking process, then finally describe the object to others. Finish up with maybe 15
minutes of reflection time as a group to discuss successes and failures and ideas to
improve at describing objects.
Students should work in a group and spend approximately 30 minutes on this activity. One
student in the group can be a time holder and another one the leader who should briefly report
back.

3. How to plan a team building meeting

Answers may differ. Rearrange the steps in the correct order:
d) Schedule the meeting – date, time and approximate length of meeting.
e) Choose a location and make sure of availability.
c) Create an attendee list.
b) Send out memorandums to inform the right persons of the meeting.
a) Decide on facilities required, e.g. projector for slide show.
f) Plan the agenda, type and print for the attendees.

151
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 5.2 SB page 289

(file names: Act 5.2 Table, Act 5.2 Spreadsheet, Act 5.2 Slideshow)
As a class leader you have the task of planning a class outing to Cape Town / Johannesburg
/ Durban / Bloemfontein. There are three attractions to choose from. Get information
of three places. Compile a table (in MS Word) with a summary of all the activities and
amenities offered at each attraction.
Set up a spreadsheet that compares prices for entry fees, restaurant meals, and
transportation to the attraction.
Design a slide show to convey the information to your classmates to make a decision.
Conduct an opinion poll in class to determine the students’ preferences.
Apply computational thinking (CT) skills towards the development of a computer-based
solution for this problem.
Example:

(cont./)

152
 Topic 5: Data information and computational thinking

Activity 5.2 (continued)

Insert pictures, apply a design template, animation and transition effects of your own choice.
(cont./)

153
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 5.2 (continued)

154
 Topic 5: Data information and computational thinking

Activity 5.3 SB page 294

DO ONLY ONE OF THE FOLLOWING TASKS:
Task 1
You are required to organise a team building and planning session for two days for twenty
senior employees.
1. Plan a budget in Excel for accommodation, meals, refreshments, stationery and
recreation.
2. Draw up a detailed program for this event in Word. You may use a template,
e.g. Company event program.
3. Create a PowerPoint slide show to display the chronological order of the program
items.

Task 2
The local municipality has launched a competition for the person who can compile the
best brochure of the three best attractions in your town / city. Your class will participate.
1. Collect information about the attractions, entry fees and possible activities. Search or
take a photo of each place.
2. Use Excel to create a spreadsheet and draw a small graph to compare all prices.
3. Design a brochure that neatly presents the information with photos and graphs.
4. Design a PowerPoint slide show to present your information to your classmates.
The slideshow should also include the spreadsheet, chart and photos.

Task 3
You got the job of salesperson at IT Crowd, a computer shop. A customer wants to buy a
new laptop and needs assistance and information on the specifications of different ones.
1. Collect information on specifications of two popular laptops to assist the customer.
Use your knowledge obtained in Topic 1, or use the internet to research the topic or
visit a local computer shop to collect information. Give the customer a choice between
two laptops.
2. Use Excel to create a quote that compares the two laptops, VAT included. You may
draw a small chart to compare the prices.
3. Type a report in Word and include a photo of the recommended laptop.
4. Use electronic mail to send the Word and Excel files as attachments to the customer.

Students may work in small groups. Assist them and ensure that they follow computational
thinking principles and execute the instructions. Their answers will differ.

155
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Activity 5.4 SB page 307

1. Open the web browser and create a Google account.
2. Use Gmail to send a message to the person next to you.
3. Read the messages in your Inbox. Reply on a message and close Gmail.
4. Use Google Drive and do the following:
• Create a folder in Google Drive.
• Upload any three files from your student folder to the Google Drive folder.
• Share this folder with the person next to you and the lecturer.
• Check if there are any files or folders shared with you.
• Change something in one of the files shared with you and share this edited file again
to the owner of the document.
5. Sign out of your Google account and close the web browser.

Assist the students with practical activities.

Activity 5.5 SB page 315

1. Open the web browser and sign into your Google account.

2. Go the following website: https://www.studentmindsblog.co.uk/p/explore-blog.html.

3. Click the option on the main menu and read through the list of
topics to choose from.

4. Select any topic that you find interesting, e.g. anxiety.

5. Follow hyperlinks to read more about certain topics.

6. Press Ctrl + W to close the current tab and return to the previous web page.

7. Scroll down to the bottom of the web page and publish a comment if you want.

8. Sign out and close the web browser.

Assist the students with practical activities.

156
 Topic 5: Data information and computational thinking

Activity 5.6 SB page 315

1. Open the web browser and use a search engine, e.g. Google, to find information of
Famous South African bloggers.

2. Choose one of the bloggers and study his / her blog in detail.

3. What features make this blog successful?

Keep these factors in mind when creating your own blog.

4. Close the blog and exit the web browser.

Assist the students with practical activities.

Activity 5.7 SB page 316

1. Open the web browser and sign into your Google account.

2. Use Google Blogger and create your own personal blog.

3. Pick a blog topic – anything you enjoy or are really passionate about.

4. Use the required template.

5. Write blog posts and add pictures/images to the blog. Format the text as required to
make your post more appealing.

6. Publish the blog and ask people to comment and share your blog.

7. Sign out of your Google account and close the web browser.

Assist the students with practical activities.

157
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Additional CT exercises for

Exercise 1
Do this activity in a group.
1. How to plant a seed
Number the six steps in the correct order:
• Put watered pot in sunlight.
• Put seed in hole.
• Fill pot with soil.
• Poke hole in soil.
• Water the seed in the pot.
• Cover seed with soil.

2. How to switch on a computer, log in and load the MS Word program

Number the steps in the correct order:
• Double-click the Word icon on the desktop.
• Wait for the operating system to load the log on screen.
• Turn on the computer.
• Wait for the icons to appear on the desktop.
• Log in by typing your username and password.

1. Memorandum (File name: Pot Plant)

1. Fill pot with soil.
2. Poke hole in soil.
3. Put seed in hole.
4. Cover seed with soil.
5. Water the seed in the pot.
6. Put watered pot in sunlight.

2. Memorandum
1. Turn on the computer.
2. Wait for the operating system to load the log on screen.
3. Log in by typing your username and password.
4. Wait for the icons to appear on the desktop.
5. Double-click the Word icon on the desktop.

Exercise 2
1. Watch the following video if possible: https://www.youtube.com/watch?v=Ct-lOOUqmyY
Note: You need speakers or earphones, switched on, to watch and listen.

2. Explain in no more than 10 steps to your 6-year-old sibling (the person next to you)
how to make a peanut butter and syrup sandwich.

Assist the students.

158
 Topic 5: Data information and computational thinking

Exercise 3
Thabo has ten hens in his backyard. In total they lay ten eggs per day. Each day he and
his wife use four eggs for breakfast. How many eggs will he have at the end of one week
(7 days) to sell at the farm stall?

Memorandum (File name: Exercise 3 Eggs)

Thabo will have 42 eggs or 3 ½ dozens at the end of the week.

159
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 4
Calculate the answer of the last expression.

Memorandum (File name: Exercise 4 Fun activity)

Use the Calculator or Excel to calculate the answer.

160
 Topic 5: Data information and computational thinking

Exercise 5
You are using a washing service that can wash 27 pieces of clothing at once.
You wear a different shirt each day and a different pair of pants every other day.
How many days will it take to fill the quota of 27 pieces of clothing to wash all your shirts
and pants at once.

1. Calculate the number of days using Excel.

2. Save the file as Clothes in your folder and close.

Memorandum (File name: Exercise 5 Clothes)

It will take 18 days to fill the quota of 27 pieces of clothing.

161
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Exercise 6
A farmer has 50 sheep. Every 6 months an average of 5 sheep are born.
Every 6 months an average of 3 sheep are lost due to jackal attack.
How long will it take for the farmer to reach 70 sheep in total.

1. Use Excel to do the calculation.

2. Save the file as Sheep in your folder and close.

Memorandum (File name: Exercise 6 Sheep)

It will take 60 months or 5 years to reach a total of 70 sheep.

162
 Sampler exam papers

Sampler exam papers

TO THE LECTURER:

Provide the following in electronic format to all students:

• N4 Sampler Paper Section A file (in the Sampler Papers & Memos folder on the CD).
• The folder Sample Paper folders (in the N4 Lecturer Guide folder) for Section B.

This folder has the following structure:

Students should create sub folders Word Data, Excel Data and PowerPoint Data in the Documents
folder and move the files to the correct sub folders. See instruction in sampler paper Section B.

163
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

COMPUTER PRACTICE N4

SAMPLER PAPER
SECTION A

This question paper consists of 10 pages including this cover page.

Use this document to answer the questions in electronic format.

164
 Sampler exam papers

TIME: 1 HOUR
MARKS: 80

INSTRUCTIONS AND INFORMATION

1. This exam paper comprises of two sections, and you will receive the exam paper and
the answer sheet in electronic form. Take note that the printed version of the paper
differs from the electronic version as it may contain elements for typing and information
snippets applicable to the question paper.

2. Answer ALL the questions, using the electronic documents provided to you and the
appropriate software.

3. Note that you will not be allowed to leave the examination venue before the end of the
examination period.

4. Save your work at regular intervals.

5. Read through each question before answering or solving the problem. Do not do more
than is required by the question.

6. Note that no printing is required.

7. During the examination you may make use of the help facilities of the programs which
you are using. You may not use any other resource material.

8. Note that if data is derived from a previous question that you cannot answer, you should
still proceed with the questions that follow.

9. Formulas and/or functions must be used for all calculations in questions involving
spreadsheets unless specified otherwise – no manual calculations typed in answers are
allowed!

10. Read ALL the questions carefully.

165
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

Student Number: Student number

Date: 02 September 2020

PC: 1

SECTION A
Answer all the questions of this section using the electronic version of the question paper that will also
represent your answer sheet.

QUESTION 1 [8]
Apply the following changes and settings to the answer document:

1.1 Add your student number, in bold and font size 14 pt in the top section of this page.
(3)
1.2 Enter the date. The date should update automatically. (2)

1.3 Enter your workstation/PC details to the top section of this page. (1)

1.4 Save this document in your folder with a different name – replace the section indicating
Sampler Paper with your name. (2)

QUESTION 2 [10]
Indicate whether the following statements are true or false. Answer your question by crossing out
(strikethrough) the incorrect option.

Example:

This document was created in MS Word.

True
False

2.1 The Recycle Bin provides the opportunity to restore files that might have mistakenly deleted. (1)
True
False

2.2 Bluetooth is commonly used in mobile phones, laptops, etc. (1)

True
False

2.3 A Webcam is a small video device which is classified as an input device (1)
True
False

166
 Sampler exam papers

2.4 To users “data conveys” means information is a collection of unprocessed items such as a
number. (1)
True
False

2.5 A printer can be shared between only two workstations in a LAN. (1)
True
False

2.6 To close the current open tab in a web browser the user may press Ctrl W (1)
True
False

2.7 The steps a computer end-user would follow to log on and load the Spreadsheet program
is an example of an algorithm. (1)
True
False

2.8 A PC or tablet in a clinic could be used to show the results of a medical test done on a patient. (1)
True
False

2.9 Software privacy is the act of illegally copying and selling of software. (1)
True
False

Formatting mark
Mark allocated for correctly crossing out of the incorrect option. (1)

QUESTION 3 [12]
Various options are given as possible answers to the following questions.
Answer your question by underlining and highlighting the correct option each time
for each statement using Gray-25% highlighting. Hint: Use the Format Painter to save time.

Example:

The acronym CPU is short for:

A. Critical Process Unit

B. Central Processing Unit
C. Central Printing Unit
D. Computer Process Utility

3.1 The acronym ICT is short for:

A. International Computer Technologies

B. Information and Communication Technology
C. Information Cable Transfer
D. Information and Communication Tools

167
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

3.2 Services like Facebook, Instagram and Twitter are all part of … (1)
A. Social engineering
B. WhatsApp Messaging
C. Internet Browsers
D. Social networking

3.3 Which one of the following is an example of peripherals? (1)

A. Printer
B. Web browser
C. Search engine
D. Bluetooth

3.4 A facility used in a spreadsheet to quickly create series such as January, February, March, etc. (1)
A. Dragging
B. AutoComplete
C. AutoFill
D. AutoSelect

3.5 Which one of the following is a file extension associated with a word processing file? (1)
A. .EXE
B. .ZIP
C. .XLSX
D. .DOCX

3.6 The home page of a website is the ….. (1)

A. first page of the website
B. contact us page
C. about page
D. None of these

3.7 A blog consists of ….. (1)

A. images
B. text
C. links
D. All of the above

3.8 Which of the following is not a symptom of a virus attack? (1)

A. The computer begins to run slowly
B. Unusual messages and graphics appear on the screen for inexplicable reasons
C. Unwanted applications start to run
D. A backup copy of your data is made to another location

3.9 Which one of the following is an example of a search engine? (1)

A. Internet Explorer
B. Chrome
C. Google
D. File Explorer

168
 Sampler exam papers

3.10 Which of the following is NOT an example of wireless communication media? (1)
A. Bluetooth
B. Satellite
C. Fibre optic cables
D. 5 G Mobile Internet

Formatting marks
Mark allocated for correctly shading the selected options (1)
Mark allocated for underlining the same selected option. (1)

QUESTION 4 [10]
Move the following device images to the correct category in the table.
Type the name of the device (in bold and uppercase) directly below the device image.

Example:
OUTPUT DEVICES

MONITOR

INPUT DEVICES OUTPUT DEVICES

STORAGE DEVICES PROCESSING DEVICES

COMMUNICATION DEVICE

169
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

4.1 (2) 4.2 (2)

4.3 (2) 4.4 (2)

4.5 (2)

QUESTION 5 [10]
Choose a word/acronym from COLUMN B that matches a description in COLUMN A.
Type the answers in the table provided below.

Column A Column B
5.1 The permanent memory of the computer A. RSI
5.2 Allows you to search for content on the Internet B. LAN
C. USB
5.3 A unique address that identifies a ‘place’ where a web page is stored
on the Internet D. BMP
E. CTRL
5.4 The heart or brain of the computer
F. Taskbar
5.5 A key together with the letter ‘A’ that can be used to select all the G. Search engine
contents of an open document
H. GUI
5.6 Network normally within an office environment I. JPG
5.7 A type of interface used in almost all modern software J. Captcha
K. URL
5.8 A type of file associated with images or pictures
L. ISP
5.9 A company that offers its customers Internet access for a fee
M. CPU
5.10 Completely Automated Public Turing test to tell Computers and N. WAN
Humans Apart O. ROM

170
 Sampler exam papers

QUESTION 6 [10]
Choose the correct word that fits the description or definition below. Type your answer next to each
question number in the space provided.

A. Credit card fraudster

B. Internet fraud detective
C. Hacker
D. Cyber bully
E. Cracker
F. Bandwidth thief
G. Information piracy
H. Copyright infringement
I. Identity thief
J. Information privacy

6.1 A person in the nearby vicinity who has access to your Internet connection and uses your
bandwidth because the router’s password is left open.

6.2 Someone who accesses other people’s computers via communication technology, without their
permission, to obtain personal information.

6.3 Someone who illegally copies software or written material without a license or permission.

6.4 An IT specialist who removes the copy protection from software.

6.5 Someone who obtains your banking details and then makes unauthorised purchases using your
card funds.

6.6 A person who bullies other people over the Internet or cyberspace.

6.7 Protection of personal data stored on computer systems, such as medical records, financial data,
by using passwords.

6.8 A person who misuses the personal information of someone else, usually as a method to gain a
financial advantage.

6.9 A person who conducts investigations of cybercrime and internet fraud.

6.10 This refers to the unauthorised use of copyrighted content.

171
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

QUESTION 7 [8]
Study the information provided and answer the questions that follow:
Type your answer next to each question number in the space provided.

7.1 How much space (GB) does the Local Disk (Windows (C:)) have in total? (1)

7.2 Use the calculator and work out how much space is used on the Local Disk (Windows (C:)) (2)

7.3 What is the total capacity of the flash drive in drive E:? (1)

7.4 How much space is used by user data on the flash drive? (2)

7.5 How much GB is one TB? (1)

7.6 In which folder would you save the file VID-WA123.MP4? (1)

172
 Sampler exam papers

QUESTION 8 [10]
Type your answer next to each question number in the space provided.
8.1 Briefly explain what Green Computing is. (2)

8.2 Name TWO ways in which an organisation may contribute to green computing.
Number your answers in capital Roman numerals. (2)

8.3 Briefly explain the concept of cloud computing. (2)

8.4 Give a short definition of e-waste. (1)

Study the screenshot and answer the questions:

8.5 What general name is given to this kind of scam? (1)

8.6 Motivate why one should not click on the hyperlink at the bottom of the e-mail by
explaining what would likely happen if you did. (2)

SAVE YOUR ANSWERS AND SHARE / SEND THE FILE TO THE LECTURER IN PDF FORMAT.

173
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

COMPUTER PRACTICE N4

SAMPLER PAPER
MEMORANDUM
SECTION A

174
 Sampler exam papers

TIME: 1 HOUR
MARKS: 80

INSTRUCTIONS AND INFORMATION

1. This exam paper comprises of two sections, and you will receive the exam paper and the answer
sheet in electronic form. Take note that the printed version of the paper differs from the
electronic version as it may contain elements for typing and information snippets applicable to the
question paper.

2. Answer ALL the questions, using the electronic documents provided to you and the appropriate
software.

3. Note that you will not be allowed to leave the examination venue before the end of the
examination period.

4. Save your work at regular intervals.

5. Read through each question before answering or solving the problem. Do not do more than is
required by the question.

6. Note that no printing is required.

7. During the examination you may make use of the help facilities of the programs which you are
using. You may not use any other resource material.

8. Note that if data is derived from a previous question that you cannot answer, you should still
proceed with the questions that follow.

9. Formulas and/or functions must be used for all calculations in questions involving spreadsheets
unless specified otherwise – no manual calculations typed in answers are allowed!

10. Read ALL the questions carefully.

175
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

SECTION A
Answer all the questions of this section using the electronic version of the question paper that will also
represent your answer sheet.

QUESTION 1 [8]
Apply the following changes and settings to the answer document:

1.1 Add your student number, in bold and font size 14 pt in the top section of this page.
(3)
1.2 Enter the date. The date should update automatically. (2)

1.3 Enter your workstation/PC details to the top section of this page. (1)

1.4 Save this document in your folder with a different name – replace the section indicating
Sampler Paper with your name. (2)

QUESTION 2 [10]
Indicate whether the following statements are true or false.
Answer your question by crossing out (strikethrough) the incorrect option.

Example:

This document was created in MS Word.

True
False

2.1 The Recycle Bin provides the opportunity to restore files that might have mistakenly deleted. (1)
True
False

2.2 Bluetooth is commonly used in mobile phones, laptops, etc. (1)

True
False

2.3 A Webcam is a small video device which is classified as an input device (1)
True
False

2.4 To users “data conveys” means information is a collection of unprocessed items such as a
number. (1)
True
False

2.5 A printer can be shared between only two workstations in a LAN. (1)
True
False

2.6 To close the current open tab in a web browser the user may press Ctrl W (1)
True
False

176
 Sampler exam papers

2.7 The steps a computer end-user would follow to log on and load the Spreadsheet program
is an example of an algorithm. (1)
True
False

2.8 A PC or tablet in a clinic could be used to show the results of a medical test done on
a patient. (1)
True
False

2.9 Software privacy is the act of illegally copying and selling of software. (1)
True
False

Formatting mark
Mark allocated for correctly crossing out of the incorrect option. (1)

QUESTION 3 [12]
Various options are given as possible answers to the following questions.
Answer your question by underlining and highlighting the correct option each time
for each statement using Gray-25% highlighting. Hint: Use the Format Painter to save time.

Example:

The acronym CPU is short for:

A. Critical Process Unit
B. Central Processing Unit
C. Central Printing Unit
D. Computer Process Utility

3.1 The acronym ICT is short for:

A. International Computer Technologies
B. Information and Communication Technology
C. Information Cable Transfer
D. Information and Communication Tools

3.2 Services like Facebook, Instagram and Twitter are all part of … (1)
A. Social engineering
B. WhatsApp Messaging
C. Internet Browsers
D. Social networking

3.3 Which one of the following is an example of peripherals? (1)

A. Printer
B. Web browser
C. Search engine
D. Bluetooth

177
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

3.4 A facility used in a spreadsheet to quickly create series such as January, February, March, etc. (1)
A. Dragging
B. AutoComplete
C. AutoFill
D. AutoSelect

3.5 Which one of the following is a file extension associated with a word processing file? (1)
A. .EXE
B. .ZIP
C. .XLSX
D. .DOCX

3.6 The home page of a website is the ….. (1)

A. first page of the website
B. contact us page
C. about page
D. None of these

3.7 A blog consists of ….. (1)

A. images
B. text
C. links
D. All of the above

3.8 Which of the following is not a symptom of a virus attack? (1)

A. The computer begins to run slowly
B. Unusual messages and graphics appear on the screen for inexplicable reasons
C. Unwanted applications start to run
D. A backup copy of your data is made to another location

3.9 Which one of the following is an example of a search engine? (1)

A. Internet Explorer
B. Chrome
C. Google
D. File Explorer

3.10 Which of the following is NOT an example of wireless communication media? (1)
A. Bluetooth
B. Satellite
C. Fibre optic cables
D. 5 G Mobile Internet

Formatting marks
Mark allocated for correctly shading the selected options (1)
Mark allocated for underlining the same selected option. (1)

178
 Sampler exam papers

QUESTION 4 [10]
Move the following device images to the correct category in the table.
Type the name of the device (in bold and uppercase) directly below the device image.

Example:
OUTPUT DEVICES

MONITOR

INPUT DEVICES OUTPUT DEVICES

STORAGE DEVICES PROCESSING DEVICES

COMMUNICATION DEVICE

179
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

QUESTION 5 [10]
Choose a word/acronym from COLUMN B that matches a description in COLUMN A.
Type the answers in the table provided below.

Column A Column B
5.1 The permanent memory of the computer A. RSI
5.2 Allows you to search for content on the Internet B. LAN
C. USB
5.3 A unique address that identifies a ‘place’ where a web page is stored
on the Internet D. BMP
E. CTRL
5.4 The heart or brain of the computer
F. Taskbar
5.5 A key together with the letter ‘A’ that can be used to select all the G. Search engine
contents of an open document
H. GUI
5.6 Network normally within an office environment I. JPG
5.7 A type of interface used in almost all modern software J. Captcha
K. URL
5.8 A type of file associated with images or pictures
L. ISP
5.9 A company that offers its customers Internet access for a fee
M. CPU
5.10 Completely Automated Public Turing test to tell Computers and N. WAN
Humans Apart O. ROM

Answers

5.1 O – ROM

5.2 G – Search engine

5.3 K – URL

5.4 F – BCC:

5.5 E – WWW

5.6 B – LAN

5.7 H – GUI

5.8 I – JPG

5.9 C – USB

5.10 J – Captcha

180
 Sampler exam papers

QUESTION 6 [10]
Choose the correct word that fits the description or definition below.
Type your answer next to each question number in the space provided.

A. Credit card fraudster

B. Internet fraud detective
C. Hacker
D. Cyber bully
E. Cracker
F. Bandwidth thief
G. Information piracy
H. Copyright infringement
I. Identity thief
J. Information privacy

6.1 A person in the nearby vicinity who has access to your Internet connection and uses your
bandwidth because the router’s password is left open.

6.2 Someone who accesses other people’s computers via communication technology, without their
permission, to obtain personal information.

6.3 Someone who illegally copies software or written material without a license or permission.

6.4 An IT specialist who removes the copy protection from software.

6.5 Someone who obtains your banking details and then makes unauthorised purchases using your
card funds.

6.6 A person who bullies other people over the Internet or cyberspace.

6.7 Protection of personal data stored on computer systems, such as medical records, financial data,
by using passwords.

6.8 A person who misuses the personal information of someone else, usually as a method to gain a
financial advantage.

6.9 A person who conducts investigations of cybercrime and internet fraud.

6.10 This refers to the unauthorised use of copyrighted content.

Answers
6.1 F. Bandwidth thief
6.2 C. Hacker
6.3 H. Copyright infringement criminal
6.4 E. Cracker
6.5 A. Credit card fraudster
6.6 D. Cyber bully
6.7 J. Information privacy
6.8 I. Identity thief
6.9 B. Internet fraud detective
6.10 H. Copyright infringement

181
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

QUESTION 7 [8]
Study the information provided and answer the questions that follow:
Type your answer next to each question number in the space provided.

7.1 How much space (GB) does the Local Disk (Windows (C:)) have in total? (1)

7.2 Use the calculator and work out how much space is used on the Local Disk (Windows (C:)) (2)

7.3 What is the total capacity of the flash drive in drive E:? (1)

7.4 How much space is used by user data on the flash drive? (2)

7.5 How much GB is one TB? (1)

7.6 In which folder would you save the file VID-WA123.MP4? (1)

Answers
7.1 450 GB
7.2 297 GB
7.3 14.4 GB
7.4 2.1 GB
7.5 1 TB = 1 000 GB
7.6 Videos

182
 Sampler exam papers

QUESTION 8 [10]
Type your answer next to each question number in the space provided.
8.1 Briefly explain what Green Computing is. (2)

8.2 Name TWO ways in which an organisation may contribute to green computing.
Number your answers in capital Roman numerals. (2)

8.3 Briefly explain the concept of cloud computing. (2)

8.4 Give a short definition of e-waste. (1)

Study the screenshot and answer the questions:

8.5 What general name is given to this kind of scam? (1)

8.6 Motivate why one should not click on the hyperlink at the bottom of the e-mail by
explaining what would likely happen if you did. (2)

Answers
8.1 Green computing is the environmentally responsible and eco-friendly use of computers and their
resources. The main benefits are: reduced environmental impact (fewer GHG emissions, less
e-waste, fewer virgin resources needed for manufacturing new devices) lower energy costs and
longer lasting computing devices.

183
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

8.2
I Recycle paper whenever possible.
II Print on both sides of the page, if possible.
III Proofread your work before printing. Do not print unnecessarily and try to save paper.
IV Set the printer on “draft” or “fast print” instead of “Best quality” to save toner ink.
V Recycle printer ink cartridges and save money.
VI Sell, donate or dispose redundant peripheral devices such as old keyboards, mice, printers,
etc. in an effective way with no negative effect on the environment.
VII Press the “sleep” button on the keyboard when you walk away for some time. “Wake” the
system again when you return. The system will use less power while the computer is inactive.

8.3 Cloud storage is when documents are saved on the cloud, using e.g. DropBox, Google Drive, etc. It
can save costs (e.g. paper) and onboard storage. Files can easily be shared.

8.4 Electronic waste or e-waste is discarded electrical or electronic devices. Used electronics which are
destined for refurbishment, reuse, resale, salvage recycling through material recovery or disposal
are also considered e-waste.

8.5 Phishing

8.6 Your personal information can be exposed. A hacker can infiltrate your system or a virus can be
installed on your computer.

SAVE YOUR ANSWERS AND SHARE / SEND THE FILE TO THE LECTURER IN PDF FORMAT.

184
 Sampler exam papers

COMPUTER PRACTICE N4

SAMPLER PAPER
SECTION B

This question paper consists of 10 pages including this cover page.

Use this document to answer the questions in electronic format.

185
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

TIME: 2 HOURS
MARKS: 120

INSTRUCTIONS AND INFORMATION

1. This is the second section of the exam paper. Answer these questions practically on your computer.

2. Answer ALL the questions, using the electronic documents provided to you and the appropriate
software.

3. Note that you will not be allowed to leave the examination venue before the end of the
examination period.

4. Save your work at regular intervals.

5. Read through each question before answering or solving the problem. Do not do more than is
required by the question.

6. Note that no printing is required.

7. During the examination you may use the help facilities of the programs but not any other resource
material.

8. Note that if data is derived from a previous question that you cannot answer, you should still
proceed with the questions that follow.

9. Formulas and/or functions must be used for all calculations in questions involving spreadsheets
unless otherwise specified – no manual calculations and typed in answers are allowed!

10. Read ALL the questions carefully.

186
 Sampler exam papers

QUESTION 9 [12]
Do the following practical on your computer.

In the Sample Paper folder, you will find a folder User Name. In the User Name folder, you will
find two folders, Documents and Pictures.

9.1 Rename User Name and use your name and surname as folder name. (1)

9.2 Create three sub-folders in Documents, Word Data, Excel Data and PowerPoint Data. (3)

9.3 Move all the image files (.jpg, png) from the Documents folder to the
Pictures folder. (2)

9.4. Move all the word documents (.docx) from the Documents folder to the Word Data folder. (2)

9.5 Move all the spreadsheet files (.xlsx) from the Documents folder to the Excel Data folder. (2)

9.6 Move all the presentation files (.pptx) from the Documents folder to the PowerPoint
Data folder. (2)

QUESTION 10 [43]
Scenario
KC Storage is a business that rents out storage units. The units differ in size. Any items, from cars to
documents can be stored there.

As the marketing manager of KC Storage, it’s your job to launch a marketing campaign.

Follow these steps to launch your campaign:

• Design a newsletter to be distributed.
• Compile a spreadsheet to determine how many units are available.
• Design a slide show that will be digitally shared.

10.1 Retrieve the file KC Storage newsletter from the Word Data folder and change the margins
to narrow.

10.2 Create a letterhead at the top of the document as indicated below:

Hints: Make use of WordArt and symbols (Wingdings).

Insert the logo KC Logo.jpg from the Pictures folder.

187
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

10.3 Change the font of the document Calibri 12pt.

10.4 Use the Spelling & Grammar feature to correct all errors.

10.5 Find and replace KC Storage throughout the document with KC Storage (bold, italic, underline).

10.6 Save the newsletter as KC Storage New in the Word Data folder.

10.7 Edit the letter as indicated by manuscript signs.

10.8 Divide the text into two parallel columns with a line in between.

10.9 Apply bullets to the three sentences in the second column.

10.10 Create a text box with a coloured background below the left column and move the “Security”
paragraph to the text box.

10.11 Create a table with background colours below the right column as given below.

10.12 Insert the picture KC Storage.jpg from the Pictures folder. Change the Wrap text to Square and
the width to 9 cm.

10.13 Insert your name and surname (left) and today’s date (right) as footer.

10.14 Save the newsletter as KC Storage New in the Word Data folder and close.

188
 Sampler exam papers

QUESTION 10 (continued)

189
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

QUESTION 10 (continued)

190
 Sampler exam papers

QUESTION 11 [30]
11.1 Retrieve the spreadsheet KC Storage from the Excel Data folder and do the following
editing on the spreadsheet on the right:
11.1.1 Insert a new row at the top of the spreadsheet and type the heading KC Storage in 20 pt,
bold, merge and centre.
11.1.2 Draw borders and change the background shadings as indicated below.
11.1.3 Change the column width of E to 27.
11.1.4 Change the column headings to bold and centre.
11.1.5 Sort the records alphabetically according to the Client field in column E.
11.1.6 Display the monetary amounts to display currency (Rand and cent).
11.1.7 Use the following information to complete the formulas:
• The outstanding amounts of three clients should be calculated by using the
information in the left spreadsheet.
• Use the required built-in functions to calculate the Total rent received, the Total rent
outstanding, the Average income per client, the Highest income, the Lowest income and the
number of Units not rented out.
• 8% Commission Paid is calculated on the Total rent received.

11.2 Insert your name and surname as footer (left).

11.3 Change the page orientation to landscape.

11.4 Save the spreadsheet as KC Storage Final in the Excel Data folder.

11.5 Close the file and exit the program.

191
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

QUESTION 12 [30]
12.1 Retrieve the PowerPoint slideshow KC Storage Slides from the PowerPoint Data folder
and type your name as subtitle on the first slide.

12.2 Add the following slides and save in regular intervals as KC Storage Presentation:

Slide 2:
Change the text colour of the first sentence to red.
Use  as bullet symbols.

Slide 3:

Slide 4:
Retrieve the file KC Storage slide 4.rtf from the Word Data folder and use the information as
content for slide 4.
Slide Title: Important Documents to Secure

192
 Sampler exam papers

QUESTION 12 (continued)
Here is a copy of the document:

Slide 5:
Use the following data to create a column chart on slide 5:

Slide Title: Pricing

Chart Title: Comparison
Slide 6:

193
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

QUESTION 12 (continued)
Insert the picture KC Storage Inside.jpg from your folder.

12.3 Apply animation and transition effects of your own choice.

12.4 Save the presentation as KC Storage Presentation in the PowerPoint Data folder.

12.5 Close the presentation and exit the program.

QUESTION 13 [15]
13.1 Use computational thinking skills to describe, step-by-step, how to log into a Google
account and use Gmail to send a new email message to [email protected].

13.2 Include at least one screenshot or snippet in the description.

13.3 Type your answer on a blank document in Word and add the watermark Draft as page
background.

13.4 Save the file as New Email.pdf in the Word Data folder.

13.5 Close the file and exit the Word program and web browser.

13.6 Shut down the computer.

194
 Sampler exam papers

COMPUTER PRACTICE N4

SAMPLER PAPER
MEMORANDUM
SECTION B

195
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

QUESTION 9 Memorandum [12]

Do the following practical on your computer.

In the Sample Paper folder, you will find a folder User Name. In the User Name folder, you will
find two folders, Documents and Pictures.
9.1 Rename User Name and use your name and surname as folder name. (1)

9.2 Create three sub-folders in Documents, Word Data, Excel Data and PowerPoint Data. (3)

9.3 Move all the image files (.jpg, png) from the Documents folder to the
Pictures folder. (2)

9.4. Move all the word documents (.docx) from the Documents folder to the Word Data folder. (2)
9.5 Move all the spreadsheet files (.xlsx) from the Documents folder to the Excel Data folder. (2)

9.6 Move all the presentation files (.pptx) from the Documents folder to the PowerPoint
Data folder. (2)

This folder has the following structure:

196
 Sampler exam papers

QUESTION 10 Memorandum [43]

197
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

QUESTION 11 Memorandum [30]

198
 Sampler exam papers

QUESTION 12 Memorandum [30]

199
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

QUESTION 12 Memorandum (continued)

200
 Sampler exam papers

QUESTION 12 Memorandum (continued)

201
 N4 Computer Practice Office 2016 and 2013 | Lecturer Guide

QUESTION 13 Memorandum [15]

202 0003/12020/LH