NRP2000W

NRP2000/W IP Phone User Manual
Version: 2.0 2017-08
Website: http://www.newrocktech.com
Email: [email protected]
Content
1 Overview of NRP2000/W ............................................................................................................................ 5
1.1 Interface ........................................................................................................................................ 5
1.2 Hardware ...................................................................................................................................... 5
1.3 Software ........................................................................................................................................ 6
1.4 Network ......................................................................................................................................... 6
1.5 Management and Maintenance .................................................................................................... 6
1.6 Protocol ......................................................................................................................................... 7
1.7 Compliant and Certified Standard ................................................................................................ 7
1.8 Packing list .................................................................................................................................... 7
1.9 Installation ..................................................................................................................................... 8
2 Play-and-Plug (Working Together with OM Series IP PBX) ..................................................................... 14
3 Call Function ............................................................................................................................................. 15
3.1 Answer the Calls ......................................................................................................................... 15
3.2 Make Calls .................................................................................................................................. 16
3.3 Pre-Dial ....................................................................................................................................... 17
3.4 Multiple Line Dial-Up .................................................................................................................. 17
3.5 Call Hold ..................................................................................................................................... 18
3.6 Call Transfer ............................................................................................................................... 18
3.7 Mute Calls ................................................................................................................................... 18
3.8 3-Way Conference ...................................................................................................................... 19
3.9 Hang up the Phone ..................................................................................................................... 19
3.10 Voicemail .................................................................................................................................... 19
4 Keypad and GUI ........................................................................................................................................ 19
New Rock Technologies, Inc. 2

4.1 Keypad ........................................................................................................................................ 20
4.2 Starting........................................................................................................................................ 21
4.3 Standby ....................................................................................................................................... 22
4.4 Configuration .............................................................................................................................. 23
4.4.1 Status Info ........................................................................................................................... 24
4.4.2 Call Features ....................................................................................................................... 25
4.4.3 Contacts .............................................................................................................................. 34
4.4.4 History ................................................................................................................................. 39
4.4.5 Message .............................................................................................................................. 41
4.4.6 Settings................................................................................................................................ 42
4.4.7 Display ................................................................................................................................. 59
5 Advanced Feature ..................................................................................................................................... 60
5.1 Codecs ........................................................................................................................................ 60
5.2 Capture and Upgrading .............................................................................................................. 61
5.3 Auto Provision............................................................................................................................. 62
5.4 Export & Import Configuration File ............................................................................................. 64
5.4.1 Export Configuration File ..................................................................................................... 64
5.4.2 Import Configuration File ..................................................................................................... 65
5.5 Export & Import CFG file ............................................................................................................ 65
5.6 Export System Log ..................................................................................................................... 66
5.7 Dial Plan...................................................................................................................................... 66
5.7.1 Replace Rule ....................................................................................................................... 67
5.7.2 Dial-Now .............................................................................................................................. 68
5.7.3 Area Code ........................................................................................................................... 69
5.7.4 Block Out ............................................................................................................................. 70

5.8 TR069 ......................................................................................................................................... 70
5.9 Action URL.................................................................................................................................. 71
5.10 Remote Control........................................................................................................................... 72
6 Wi-Fi .......................................................................................................................................................... 73
6.1 Configure the Wi-Fi on the Phone .............................................................................................. 73
6.2 Configure the Wi-Fi on the Web ................................................................................................. 73
6.3 Enterprise Wi-Fi .......................................................................................................................... 74
7 FAQ ........................................................................................................................................................... 75
7.1 How to Reset to Factory ............................................................................................................. 75
7.2 Upgrade the Firmware on Safe Mode ........................................................................................ 76
7.3 How to Make a IP-to-IP Call ....................................................................................................... 76
8 Trouble shooting........................................................................................................................................ 77
8.1 The Phone Failed to Register to SIP Server .............................................................................. 77
8.2 The Phone Failed to Gain IP Address ........................................................................................ 77
8.3 Only one Party can Hear From Another on Calling .................................................................... 78
9 Abbreviation .............................................................................................................................................. 78
10 FCC Caution ...................................................................................................................................... 79

1 Overview of NRP2000/W
NRP2000/W
1.1 Interface
Power Input DC 5V-1000mA or PoE
LAN Port RJ45
PC Port RJ45
Headset Jack RJ9
Handset Jack RJ9
1.2 Hardware
LCD 132*52
CPU 400MHz Dual-Core
LED Indicator 1 Status Light

1.3 Software
 SIP 2.0 (RFC3261) and other related SIP RFCs
 1 SIP account registered
 STUN
 Jitter Buffer, VAD,CNG
 G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3, iLBC_15_2
 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF (RFC2833, In-band, SIP INFO)
 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial plan, IP-to-IP
call
 Phone book with 400 contacts and 200 blacklists
 Call History with 400 records including answered calls, missed calls, dialed calls and forwarded calls
 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
 Syslog
 SNTP,NTP
 Customized Ringtone
 Daylight Saving time
 VLAN, OpenVPN, Span to PC port, QoS
 802.1X, LLDP
 Enterprise Wi-Fi
 Web access with different login level
 Soft button: soft button *3
 Redundant SIP server
 Multi-language: English, French, Hebrew, Russian, Spanish, Chinese, Persian, Polish, Portuguese,
Turkish, German, Italian
1.4 Network
 LAN/PC: Support Bridge mode
 Support VLAN
 Support OpenVPN
 Support DHCP, STATIC IP address
 Primary/Secondary DNS Server
 Support QoS
 Support LLDP
 Support 802.1X
 Support Span PC port
 Support Enterprise Wi-Fi
 Web access via HTTP&HTTPS
1.5 Management and Maintenance

 Support firmware updating under safe mode

 Support different level user management
 Configuration via Web and keyboard
 Support multi-language
 Firmware and configuration file auto provisioning
 Support system log
1.6 Protocol
 IEEE 802.3/802.3u 10Base-T/100Base-TX
 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842, RFC3515,
RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP: RTP Control Protocol
 DNS: Domain Name Server
 TFTP: Trivial File Transfer Protocol
 HTTP: Hypertext Transfer Protocol
 FTP: File Transfer Protocol
1.7 Compliant and Certified Standard

 CE: AGC01180140201E2, AGC01180140202E2
 Comply with RoHS in EU
 Comply with RoHS in China
 Operation temperature: lower than 60°C

 Storage temperature: lower than 60°C
 Humidity: 10% to 90% no dew
1.8 Packing list

Model NRP2000/W
Telephone 1 Unit
Handset 1 Unit
Handset cable 1 Unit
Stand bracket 1 Unit
Wall bracket 1 Unit

Power adapter 1 Unit
Network Cable 1 Unit, 1.5 meters
Quick Start Guide 1 Unit
Headset Optional
1.9 Installation
Connecting Network Cable
NRP2000/W connects with network via LAN port. Under the Bridge mode, other devices (Laptop, IP phone)
may access network via connecting to the PC port of NRP2000/W.
Connect Wi-Fi

1. Stand Bracket Installation Instruction
A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket into the slot, please
refer the picture as below:
B. Press the other side joints into the slot:

C. It is the picture after fixing the stand bracket below:
D. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand. When the joints are pulled out of the slot, you can take off
the stand bracket.

2. Wall-hung Installation
A. Put the bottom side of the IP phone upside and press one-side joints of wall-hung stand bracket into the
slot, please refer the picture as below:
B. Press the other side joints into the slot

C. After install the wall-hung stand bracket, press one-side joints of stand bracket into the slot, please refer
to the picture as below:
D. Press the other side joints into the slot

E. Knock in nails or screws on the wall according to the proportion of the distance between the hanging
holes as below:
F. It is the picture after fixing the stand bracket below:

G. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand.
2 Play-and-Plug (Working Together with OM Series IP PBX)

When the NRP2000/w acts as an extension of New Rock OM series IP PBX, it supports Plug-and-Play
function, which allows the NRP2000/w to automatically discover the OM and download the configuration files
and make registration.

Here are step for activating the phone after installation:
1. Power up the phone.
2. Select a language.
3. Input the PIN (obtained from your administrator).
4. Press the “Enter” soft key to complete registration.
Note:
 If you don’t want to register, press the button on the phone to quit the PIN-entering interface and
return to the home page.
 To disable the Plug-and-Play function, log into the Web GUI of the IP phone, choose Off for PnP
Active.
3 Call Function
3.1 Answer the Calls

When the phone is ringing, there are 3 ways to answer the call:
A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back the handset. When you are
talking with the handset and want to switch to speaker or headset mode, please press key or
key, and then put down the handset.
B. Answer by speaker

Press key and talk with callers by built-in Micro-phone and Speaker. If you want to hang up,
please press key again. Switch calling or talking into handset mode by lifting the handset under
speaker mode. Press key will switch calling or talking into headset mode.
C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an incoming call, press
and talk with the caller. If you want to hang up, please press again. Pressing
can change calling or talking into speaker mode, and lifting the handset switches to handset
mode.
3.2 Make Calls

A Use the handset
Pick up the handset, the LCD will show the current lines (user is able to switch from line1 to line 6 by
pressing the line key beside the LCD). Press soft key "Send" to dial the number. When you hear the tones of
“du~~du~~” and the phone number your dialed is being displayed on the LCD, the remote phone should be
ringing. If the called party answers this calling, the call is established and the calling timer is started
immediately.
B. Use the speaker
Press key, the LCD will show the current lines (user is able to switch from line1 to line6 by
pressing the line key beside the LCD). Input the phone number and press soft key "Send" to dial the
number. When you hear the tone of “du~~du~~” and the phone number your dialed is displayed on the LCD,
it indicates that the called party is ringing. If the called party answers this call, the call is established and the
calling timer is started immediately.
C. Use the headset
Press key, the LCD will show the current lines (you can switch from line 1 to line 6 by pressing
the line key beside the LCD). Input the phone number and press the soft key "Send" to dial the number.
When you hear the tones of “du~~du~~” and the phone number your dialed is being displayed on the LCD, it
indicates that the called party is ringing. If the called party answers this call, the call is established and the
calling timer is started immediately.

D. Dial from phone book
1. Press key to enter the menu and choose "Contact" option. Press "Enter" soft key and then find
the contact person by navigation keys. When the selected contact person is highlighted, press "Dial" or
just pick up the handset to call this number.
2. Pick up the handset, press "Contact" soft key, then select a contact person and press "Dial" soft key.
3. Pick up the handset, press and enter “Contact”, then select a contact person and press “Dial” soft
key.
E. Dial from call history
1. Press key to enter the menu and choose “History” option, then select one of call history entry,
and press "Dial" soft key or pick up the handset to call this number.
2. Pick up the handset, press "History” soft key, then select one call history entry, and press "Dial" soft
key to call this number.
3. Pick up the handset, press and enter “Call History”, then select one call history entry, and press
"Dial" soft key to call this number.
3.3 Pre-Dial
It’s a method to dial a phone number immediacy at standby mode.
The method is as below:
A. Dial-up the phone number at standby mode
B. Press soft key "Dial" or pick up the handset or press or to send out the number.
3.4 Multiple Line Dial-Up

NRP2000/W supports up to 8 concurrent calls. If there is a new incoming call when you’re talking on
NRP2000/W, the new incoming call will be displayed on LCD and status indicator LED will be fast blinking.
You can press the soft key "Hold" then press “Answer” to receive the new incoming call.

3.5 Call Hold
The current calling will be hold by pressing soft key “Hold” or , and the held call will be resumed
after pressing soft key “Resume” or or the corresponding line key. Even on 3-way conference
calling, the conference will be held after pressing “Hold” key, and be resumed to 3-way conference after
pressing “Hold” Key again. Remember the conversation is still on hold without being ended even if hung up
under the status of hold.
3.6 Call Transfer

1. Attended call transfer
The attended transfer allows user to call a third-party before transferring the calling.
While calling, press the "Transfer" soft key to hold the current call and dial the target number you want to
transfer to on the activated line and press “Send” soft key to call that number. After the target party answers
the call, press "Transfer" soft key again to complete the transfer.
If the target number has been setup in the current BLF list, and you have already finished the necessary
setup on Webpage of NRP2000/W, there is an easier way to complete the attend transfer. While calling,
press the corresponding BLF key of the target number and then press the "Transfer" soft key, the attend
transfer will be achieved.
2. Blind call transfer

The blind transfer allows user to transfer a call without speaking to the third party. On the user side, the call
will be ended as soon as the target phone number is dialed.
Operating steps: Press “More” soft key to get more option, then press “Bxfer” soft key, input the transfer
target number and press “Send” soft key.
If the target number has been setup in the current BLF list, and you have already finished the necessary
setup on Webpage of NRP2000/W, there is an easier way to complete the Blind transfer. While calling, press
the corresponding BLF key of the target number, the blind transfer will be achieved.
3.7 Mute Calls
The input audio will be not transmitted to peer phone after pressing key, and the phone will be
muted even switched among different modes of speaker, handset and headset. To un-mute, just press
key again.

3.8 3-Way Conference

1. While on calling, press the soft key “Conf”, input the third party’s phone number and then press the
softkey “Dial” or press the soft key “Conf” and press the corresponding BLF key to invite the third party
to join a conference call.
2. After the third party answers the call, pressing "Conf" key again to establish the 3-way conference
3. The initiator of 3-way conference can press the soft key "Hold" to hold the conversation with other two
parties, and press “Resume” to back to 3-way conference.
4. If the initiator hangs up the call or press the soft key “End Conf”, the conference will be ended and the
calling between the other two parties will be hung up as well.
5. The initiator of 3-way conference can press the soft key "Split" to separate the conference call, and the
calling between initiator and the other two parties are still active but under the status of Call hold.
6. After split the 3-way conference, press the soft key “More” and then press the softkey “Join” to resume
the 3-way conference or press the softkey “Conf” to setup a new 3-way conference call.
3.9 Hang up the Phone

1. Softkey hang up
While on calling, press the softkey “End Call” to hang up.
2. Handset hang up
Put back the handset at handset mode, the current calling will be hung up.
3. Speaker hang up
Press key at speaker model, the current calling will be hung up.
4. Headset Hang up
Press key at headset model, the current calling will be hung up.
5. Hang up one line call

Press the hook to hang up the current calling when 2 calls happened simultaneously.
3.10 Voicemail
NRP2000/W has a key for entering voicemail box and indicating new voicemail. Press
key to enter the menu to configure voicemail number if you have never configured it previously. Otherwise,
the voicemail number will be called after pressing it.
4 Keypad and GUI

4.1 Keypad
Description of the keys and Screen
LCD Status Indicator LED
Volume
Soft Key
Navigation
Menu VoiceMail
OK
Cancel
Mute
Headset
Hold
Dial pad
Redial
Speaker
Soft Keys Press to select a function which displayed at the softkey zone of screen
Display all optional functions at the last line of LCD screen.
Status Indicator LED Indicates the phone’s status,
 If the phone is being started ,the LED is on

 If the phone is standby, the LED is off
 If there is income calling, the LED will blink at 120ms on, 120ms off.
 If there is a new message, the LED will blink at 600ms on, 600ms off.
LCD Screen All information such as date, time, phone number, incoming caller’s ID (if
available), line/call status, extension numbers and the soft key features are
displayed on it.

Dial pad Entering numbers or characters.
Navigation keys
Allows users to navigate (left, right, up, down).Press can enter
“Directory”. Press can enter “History”.
Adjust the volume (speaker/handset/headset/ring). Volume level will be

displayed on LCD when pressing volume key.
Confirm users’ operation and show status when NRP2000/W is idle.
Cancel users’ operation.
Enter menu settings.
Pick up and hung up under the speaker mode.
Mute the mic in a conversation by pressing the Mute button; this prevents
the person on the active call from hearing what you or someone else in the
room is saying.
To un-mute, press the Mute button again.
Pick up and hung up under headset mode.
Check the Voicemail status.
Hold the current call.
Redial the last dialed number
4.2 Starting

When start on the phone, it turns to standby status in about 50 seconds.
4.3 Standby
Area Item Description
1 Status: to indicate the call status
2 Time
3 Softkey: “History”, “Contacts”, “DND”
4 Date
Icon on Standby UI
Icon Description
The account is registered successfully.
The account is not registered successfully.
The line is being occupied for dialing.
New incoming call

Call hold.
Unavailable Network.
Calling via handset
Calling via Speaker.
Calling via headset.
Wi-Fi Signal indicator
Call Forward is activated.
New Voicemail.
Auto-Answer is activated.
DND is activated
4.4 Configuration
Press the key to enter the Main Menu:
Move the navigation key and press the softkey “Enter” or input the corresponding Number key Select the
item of Main Menu:
Number Key “1” Enter “Status”
Number Key “2” Enter “Wi-Fi Setting”
Number Key “3” Enter “Feature”
Number Key “4” Enter “Directory”

Number Key “5” Enter “History”
Number Key “6” Enter “Message”
Number Key “7” Enter “Settings”
Number Key “8” Enter “Display”
4.4.1 Status Info

It’s able to check the status info via LCD Display or Web.
And the basic status and details status will be optional displayed on LCD display
1. Basic Status——IP address.MAC address. Firmware version.
2. Details Status——Network info. Production info and Account info in details.
Basic Status
You can check the basic status in both ways as below:
1. Press the key on standby.
2. Press the key and select the “Status” of Main Menu.
3. Move the navigation key, the status display the Model, IP, MAC, Firmware, More
Details Status
Select “More” and then press the softkey “Enter” to check details info, and move the navigation key to check
more.

Press the softkey “Enter” to check status info, and “Back” to return the Basis Status page.
Check the Status info via Web

1. Check the IP address of IP phone;
2. Type the IP address on a web browser;
3. Input the username and password, the default user and password for Administrator is (admin, admin), for
general user is (user, user), and then press “Enter”.
4. By default, the Status info will be displayed.
4.4.2 Call Features

In this part, we will introduce the following content:
 Call Forward
 Call Waiting
 Auto Answer
 DSS Keys
 Key as send
 Hotline
 Anonymous Call
1. Call Forward
“Call Forward” includes “Always Forward”, “Busy Forward”, “No Answer Forward”.
“Always Forward” has the highest priority, and “Busy Forward” has the same priority as “No Answer
Forward”, that means once the function of “Always Forward” is activated, other call forward features will be
unavailable.
Any type of Call forward feature is activated, the Icon will be indicated on the LCD Display.

Always Forward
All incoming calls will be forwarded to target phone number once the “Always Forward” activated, setup this
feature as follow and please move the navigation to check more:
Item Operation Description
Always Switch on or Switch off the feature. “Enable”

Press the key . or the soft means this feature is enabled, “Disable”
key “Switch” to setup means this feature is disabled.
Forward to The Number key, “*”key, and “#”are Setup the target phone number which all
permitted to be input. incoming calls transferred to
On Code The feature code to enable all incoming calls

The Number key, “*” key, and “#”are
forward, the phone will send the feature code
permitted to be input.
directly to open all incoming calls forward
Off Code The feature code to disable all incoming calls

The Number key, “*” key, and “#”are
permitted to be input.
to close all incoming calls forward directly
Busy Forward
It means the phone is busy once the phone is not at standby mode. Setup this feature as below:

Busy Switch on or Switch off the feature. “Enable”

Press the key . or means this feature is enabled, “Disable” means
softkey “Switch” to setup this feature is disabled.
Forward to The Number key, “*”key, and Setup the target phone number which all
“#”are permitted to be input. incoming calls transferred to
On Code The feature code to enable busy calls forward,

The Number key, “*”key, and
the phone will send the feature code directly to
“#”are permitted to be input.
open busy call forward
Off Code The feature code to disable busy calls forward,

the phone will send the feature code directly to
close busy call forward
No Answer Forward
All incoming calls will be forwarded after time out, once the feature of “No Answer Forward” is activated.
Setup this feature as below, and please move the navigation key to check more:
No Answer Switch on or Switch off the feature. “On”

Press the key . or means this feature is activated, “Off” means
softkey “Switch” to setup this feature is inactivated.
Forward to The Number key, “*”key, and Setup the target phone number which all
“#”are permitted to be input. incoming calls transferred to
After Ring Time Setup timer for no answer status. All

Press the key . or incoming calls will be forwarded after time out
softkey “Switch” to setup once Call forward when no answer activated.
On Code The feature code to enable no answer call

directly to open all incoming calls forward
Off Code The feature code to disable all incoming calls

directly to close all incoming calls forward

Setup Call Forward Via Web

Set Call Forward via web: Phone > Forward&DND.
2. Call Waiting
The feature of “Call Waiting” is available by default. If switch off this feature, whatever multiple SIP accounts
had been registered successfully, only one single active calling is permitted (for example Dialing, Ringing,
Calling, and Holding).

Call Waiting Switch on or Switch off the feature. “Enable”

Press the key . or means this feature is enabled, “Disable”
softkey “Switch” to setup means this feature is disabled.
Call Waiting Tone Switch on or Switch off the prompt playing.

Press the key . or “Enable” means this feature is enabled,
softkey “Switch” to setup “Disable” means this feature is disabled.
Setup call waiting via web: “Phone” > “Feature” > “General information” > “Call Waiting”.
Setup call waiting Tone via web: “Phone” > “Feature” > “Audio Settings” > “Call Waiting
Tone”.
3. Auto Answer
The feature of “Auto Answer” is switched off by default. All incoming calls will be answered automatically
when the phone is standby once “Auto Answer” is activated. “Auto Answer” when the phone is under “on
Calling” status.
Please move the navigation key to check more:
The Icon will be indicated once “Auto Answer” is available.
Setup “Auto Answer” via Web: “Phone” > “Feature” > “General information” > “Auto Answer”
4. DSS Keys
The programmable keys include Programmable feature keys and Soft key on Standby UI.
N/A
N/A means this key is not permitted to be set as a programmable key and use the default feature.
Conference
The 3-way conference will be setup by pressing the key “Conf” while on calling. For more info, please refer to
3.8 3-Way Conference.

The configuration item Label is a name to identify the key on LED, can be set as “conference”.
Hold
The same feature as the key .For more info, please refer to Chapter 2.5.
The configuration item Label is a name to identify the key on LED, can be set as “hold”.
DND
Press this key will switch on or switch off the feature of “DND”.
The configuration item Label is a name to identify the key on LED, can be set as “DND”.
Redial
The same feature as the key .
The configuration item Label is a name to identify the key on LED, can be set as “redial”.
Call return
Automatically dial the latest phone number in history.
The configuration item Label is a name to identify the key on LED, can be set as “return”.
Call Pickup
Press this key to pick up if new incoming call to the monitored phone number.
Item Description
Value The phone number monitored for pickup
Label The contents displayed on the screen, used to identify the key, such as "pickup"
Reminding: This code must be set for pickup, and this code can be set via Web only.
Set the Pickup code as follow:
Set the pickup code for one single Account: Account > Advanced > Select an account to be configured >
Directed Call Pickup Code.
Set the pickup code for all Accounts: Phone > Features > Call Pickup > Direct Call Pickup. Direct Call
Pickup Code (Direct Call Pickup should be set as Enable).
Call Park

Press this key while on calling, the phone will dial the specified phone number, user will receive a code on
the phone prompt, and then press the soft key “Transfer”, the current calling will be parked successfully. At
this moment, user is able to continue the parked calling with any other phones which registered on the same
SIP server by dialing the code which user have received.
DTMF
Press this key while on calling, the phone will send the configured “Value” automatically.
Directory
Press this key to access Directory.
Speed Dial
Press this key while standby state, the specified target phone number will be dial from the specified account.
Intercom
Press this key when the phone is idle, the phone will dial the specified “Value”, and there mote end will
answer the call automatically.
Note: This feature is supported by specified servers only.
5. Key as Send
The key “Key as Send” has the same function as the soft key “Dial”.

Reminding: This key is not available while pre-dial. It’s the only way to press the soft key “Dial” or pick up the
handset to finish pre-dial.
The default value is “#”, and it could be set as “*”. If set the value as “disable”, it means the function “Key as
Send” is forbidden.
Set “Key as Send” via web : Phone > Features > General Information > Key As Send.
6. Hotline
Once “Hotline” has been set, the phone will automatically dial the hotline via the 1st available line if the
phone stay in the standby status exceed the specified waiting time and there is no input (or input something
and then all deleted).
Item Description
Hotline Set up the hotline number, the value is null by default.
Hotline timeout Set up the timeout for hotline activation, 4 seconds by default.
Set hotline via web: Phone > Features > General Information > Hotline.
Set Hotline Timeout (secs) via web: Phone > Features > General Information > Hotline Timeout(secs).
7. Anonymous Call
This function includes making anonymous calls and blocking all anonymous calls.
If switch on the feature “Anonymous call”, all outgoing calls will be displayed as anonymous call in the
remote end.
If switch on the feature “Rejection”, all incoming anonymous calls will be blocked automatically.

Accounts Select the Account for anonymous call.

Press the soft key “Switch” or .
to modify,
Anonymous Call Switch on/off the feature of making

Press the soft key “Switch” or . anonymous calls.
to modify,
Call On Code Set the feature code to turning on

The Number key, “*”key, and “#”are anonymous call, the phone enables
permitted to be input. anonymous call by sending the feature
code to the server
Call Off Code Set the feature code to turning off

The Number key, “*”key, and “#”are anonymous call, the phone disables
permitted to be input. anonymous call by sending the feature
code to the server
Rejection Switch on/off the feature of blocking

Press the soft key “Switch” or . anonymous calls.
to modify
Reject On Code Set the feature code to turning on

The Number key, “*”key, and “#”are anonymous call rejection, the phone
permitted to be input. enables anonymous call rejection by
sending the feature code to the server
Reject Off Code Set the feature code to turning off

The Number key, “*”key, and “#”are anonymous call rejection, the phone
permitted to be input. disables anonymous call rejection by
sending the feature code to the server
Set Anonymous Call via web: Account > Basic > Select the Account > Anonymous Call.
Set Anonymous Call Rejection via web: Account > Basic > Select the Account > Anonymous Call
Rejection.

4.4.3 Contacts
The content of Directory includes local phonebook and blacklist. Enter Directory as follow,
1. Press the soft key “Contacts” when the phone is standby
2. Press the navigation key
3. Press the menu key , and then select “Contacts”

Configure the “Contacts” via Web:
All operations on Directory via Web will be not active until click “Save”. When too much item existed in the
Directory, it will be an easy way to search by keyword about name, Office Number, Mobile Number or other
Number. The exactly matched item will be listed, otherwise you will be prompted “Not find the specified
contact”.
Local Contacts

Name and phone number are permitted to be saved into the local phonebook, and up to 400 items. It’s able
to add new group, new contact, edit or delete exist contact or dial, also move the item to blacklist.
Make Calls From Directory
Path to set on the phone: > Contacts > Local Contacts > All contact-> Select the record > Dial.
If only one phone number saved with the selected contact person, the phone number will be dialed while
calling the contact person.
If multiple phone numbers saved with the selected contact person, user must select one of the phone
numbers for dialing while calling the contact person.
Add New Contact
Path to add new contact on the phone: Press > Contacts > Local Contacts > All contact > Add.
Name Input by number keys,”*”or It’s used to identify different phone numbers.
“#”key, change the input- Any reduplicated names are not permitted in the
method via pressing the soft contacts.
key “abc”
Office You can save three numbers at most. While

Input by number keys, “*” or
calling a contact person in contacts, the phone
Mobile “#”key, change the input-
will redirect to the page that to select one
method via pressing the soft
number to dial when multiple numbers are saved
Other key “abc”
for one contact record
Ring It’s used to bundle each item with the

Press the key . or corresponding ringtone, and the optional value is
the soft key “Switch” to modify “Auto” or “Ringtone 1”to “Ringtone 10”. “Auto”
the account ID. means the default ringtone will be played if new

incoming call happened, otherwise the selected

ringtone will be played.
Add new contact via web: Contacts > Contacts > Input messages > Add > Save.
Edit the Contact

User must re-edit the contact item while updating one item of local phonebook.
Path to edit the contact on the phone: Press > Contacts > Local Contacts > All contacts > Select
the item to edit > Option > Edit > OK.
Edit the contact item via Web: Contacts > Contacts > click on the item to edit > modify messages >
Click “Edit” > Click “Save”.
Delete the Contact
Path to delete the contact on the phone: Press > Contacts > Local Contacts > All contacts >
Select the item to delete > Option > Delete > OK > OK.
Press the soft key “Cancel” at the Warning UI to stop deleting.

Delete the contact item via web: Contacts > Contacts > Select the item to delete > Click on “Delete” >
Click on “Save”.
Move to Blacklist

Path to move to blacklist on the phone: Press > Contacts > Local Contacts > All contacts > Select
the item to move > Option > Move to Blacklist > OK > OK.
Press the soft key “Cancel” at the Warning UI to stop this operation.
Move the contact item to blacklist via web: Contacts > Contacts > Select the item to move to blacklist >
Click on “Move to black List” > Click on “Save”.
Blacklist
The purpose of blacklist’s feature is to block the phone number inside blacklist to call the host phone
number, but it’s available for the hosted phone number to call any phone number in the black list.
The most operation of blacklist is the same as local phonebook except for the feature “Move to Contacts”, it
means moving an item of blacklist to local phonebook to resume the phone number to dial the host phone
number normally.
Remote phonebook

1. Remote URL: Set a remote phonebook download path. Support the TFTP, FTP, HTTP and HTTPs server.
2. Display name: Set a display name on the phone.
3. Search Remote Phonebook name: Select “Yes” or “No” to enable or disable search remote phonebook
name.
4. Search Flash Time: Set the search flash time. Default is 120.
LDAP
1. Enable LDAP: Select “Yes” or “No” to enable or disable LDAP.
2. LDAP Name Filter: Set the name of the LDAP search attributes.
3. LDAP Number Filter: Set the number of the LDAP search attributes.
4. Server Address: Set the LDAP server domain name or IP address.
5. Port: Set the LDAP server port number. Default to 389.

6. Base: Set the LDAP search base.
7. Username: Set the LDAP server username.
8. Password: Set the LDAP server password.
9. Max Hits (1~32000): Set the maximum number of search results from the LDAP server.
10. LDAP Name Attributes: Set the name of the attributes returned from the server.
11. LDAP Number Attributes: Set the number of the attributes returned from the server.
12. LDAP Display Name: The contact record the name of the displayed on the LCD.
13. Protocol: Set the phone to support LDAP protocol version. Defaults to version 3.
14. LDAP Sorting Results: Set the phone to sort the search results.
15. LDAP Lookup For Incoming Call: Set the phone for LDAP search when incoming call.
16. LDAP Lookup For dialing: Set the phone for LDAP search when dialing,
4.4.4 History
It includes the dialed, answered, missed and transferred items, maximum 400 items.
User is able to review or delete any item of the history on the phone. And enter “History” in below ways:
1. Press the key
2. Press the key , then select “History”

3. Press the soft key “History” while phone is under standby status
When any operations above is done, details info of all recent history will be listed on LCD display, include the
type of each item, the name of contact person, date and time.
Also, user is able to check the detail info of call history via Web, but only review operation is allowed while
accessing via web.

Make Calls From History

Path to make calls from history on the phone: Enter history UI > Select the item to dial > Dial.
Delete One Item From History

Path to delete one item from history on the phone: Enter history UI > Select the item to delete > Delete.
Check the Details of History

Path to check the details of history on the phone: Enter history UI > Select the item to check > Option >
Detail > Press or “OK”.
Add to Contact
1. Enter “Call History” > Select the target item > Option > add to Contact > Press the key or soft

key “Confirm”.
At this moment an “edit” page will be popped up.
Please move the navigation key to check more
The item of “Office”, “Mobile” and “Other” are able to be switched over between “Old Number” and current
number. If the being operated item had been saved already in the contacts, “Old Number” will be the
previous value, otherwise “Old Number” will be null. The UI page of “Add to Blacklist” is the same as above.
2. Modify the contact name, phone number and ringtone.
3. Press the key or soft key “Saved” to save the modification, press the key or soft key
“Cancel” to cancel the modification.
Add to Blacklist
For more info about this operation, please refer to Add to Contact.
Delete All History’s records
Path to delete all history’s records on the phone: Enter History UI > Option > Delete all > Press or
“OK”.
4.4.5 Message
User will benefit from the feature of voicemail when they’re not available to answer an incoming call or
missed some incoming calls. However this feature must be supported by Server. Voicemail must be set up
before using it.
Set the voicemail via Web: Account > Basic > Select an account to configure > Voice Mail.
Sometimes the voicemail push can’t be reached in time, because the configuration problem with Server, you
must configure some related parameter via Web to make the phone automatically send its request to Server
for getting voicemail info.
Set “Subscribe for MWI” via web: Account > Advanced > Subscribe for MWI.
Set “MWI Subscription Period(secs)” via web: Account > Advanced > MWI Subscription Period(secs).
Set Voice Mail

There are 3 different methods to set up the voicemail,

1. Press the key after factory set
2. Press the key for a while
3. Press the key > Select “Message” > Setup Voicemail
View Voice Mail
User is able to check voicemail in below ways:
1. Setup voicemail number > Press the key
2. Press the key > Select “Message” > “View Voicemail”
Select the account with “N new N old mail”, and press the soft key “Connect”, the corresponding voicemail
will be connected.
Select the account with “Unregistered”, and press the soft key “Connect”, the setting page of Voicemail will
be popped up.
4.4.6 Settings
Basic settings and Advanced settings will be introduces in this part,
Basic Settings

1. Language
NRP2000/W supports multiple language, to modify the language, please press the key > Setting >
Basic setting > Language > Select the target language and press the soft key “Save”.
Set language via web: There is a drop-down box at the top left corner of webpage, choice one kind of
language and click, the language will take effect immediately.
2. Time &Date
Time & Date will be displayed at the standby page of NRP2000/W, and these info will be related with all
process of IP phone. “Time & Date” can be gained by NTP Server automatically or set manually.
NTP Setting
Path to set on the phone: Press > Settings > Basic Settings > Time & Date > NTP Settings.

Time Zone Select the correct Time Zone

Press the key . or soft key for the IP phone.
“Switch” to modify it.
NTP Server Key in the IP address of domain name by Specify the NTP Server
the number keys,”*”,”#”
Secondary NTP Server Key in the IP address of domain name by Specify the standby NTP
the number keys,”*”,”#” Server
Daylight-Saving Time Optional: “Off”, “Auto” or

“Manual”. And “Manual”
Press the key . or soft key
mean user must set this via
“Switch” to modify it.
web.
Set NTP via Web: Phone > Preference.

Time Zone Click drop-down box to select Set a time zone matches condition
Primary NTP Server The primary NTP server that provide time and
Manual input
date
Secondary NTP The secondary NTP server that provide time

Manual input
Server and date
Update Interval(secs) The interval that the phone gains time and
Manual input
date from NTP server
Daylight A switch to control the status that whether to

Click drop-down box to select
enable the daylight or not
Fixed Type Daylight fixed type, only the specified items

Radio content
are configurable

Start Month The month that the daylight rule begins taking
effect
Start Date The day that the daylight rule begins taking
Manual input
effect
Start Hour of Day The hour of day that the daylight rule begins
Manual input
taking effect
Start Day of Week The day of week that the daylight rule begins
taking effect
Start Week of Month The week of month that the daylight rule
begins taking effect
Stop Month The month that the daylight rule stops taking
effect
Stop Date The day that the daylight rule stops taking
Manual input
effect
Stop Hour of Day The hour of day that the daylight rule stops
Manual input
taking effect
Stop Day of Week The day of week that the daylight rule stops
taking effect
Stop Week of Month The week of month that the daylight rule
stops taking effect
Offset(minutes) Manual input The offset time that daylight rule takes effect
Manual Settings
Path to set on the phone: Press > Settings > Basic Settings > Time & Date > Manual Settings.

Year Key in “Year” with the number

key, “*”and “#”
Date info
Month Key in “Month” with the number
Day Key in “Day” with the number key,

“*”and “#”
Hour Key in “Hour” with the number

Time info
Minute Key in “Minute” with the number
Second Key in “Second” with the number

Set the Time & Date manually via web: Phone > Preference.
Manual Time Click the drop-down box to A switch to control the status whether to
select enable the manual time or not
Date Manual input, click Set date manually

“Generated Date” to gains
date from the computer
Time Manual input, click Set time manually

“Generated Time” to gains
time from the computer
3. Time&Date Format
Path to set on the phone: Press > Settings > Basic Settings > Time & Date Format.

Item Optional Example of result
Clock 12 hour 03:30pm
24 hour 15:30
WWW MMM DD TuesdayOct.16
DD-MMM-YY 16–Oct.-16
YYYY-MM-DD 2016-10-16
Date DD/MM/YYYY 16/10/2016
MM/DD/YY 10/16/16
DD MMM YYYY 16,Oct.,2016
WWW DD MMM Tuesday,17,Oct.
Set the Time &Date Format via Web: Phone > Preference
4. Ringtones
10 different ringtones have been provided by NRP2000/W for selection. Path to set on the phone: Press the
key > Settings > Basic Settings > Ringtones.
For the selected ringtone, there is a dot inside the circle. Press the key . to select other ringtone for
playing.

Set ringtones via Web: Account > Basic > Ring tones.
5. Headset Memory Mode

Headset memory mode can be used to control the default device to make or answer calls. This function is
disabled by default, which means the phone will communicate with others by hand-free when pre-dial or
making calls from history or contacts, and so is the situation that pressing “Answer” soft key to accept an
incoming call. Once this function is enabled, the phone will make or answer calls by headset. Long press
can change the status of the “Headset Memory Mode”.
This function can be configured on the phone only: Press > Settings > Basic Settings > Headset
Memory Mode.
6. Phone Unlock PIN
Phone Unlock PIN: Unlock the phone locked conditions.
Please move the navigation key to check more and press the cancel key to back the function,
Current PIN Manual input Input the phone current PIN

New PIN Manual input Set the new PIN
Confirm PIN Manual input Confirm the new PIN
Advanced Settings
Password will be requested while accessing the page of “Advanced Settings”. This password is the same as
the user’s (“admin”) to access.
1. Account
Path to set the account info on phone: Press > Settings > Advanced Settings > Input password >
Accounts.
Item Description
Activation The status of account, the default is “Enable”, if set this as “Disable”, the account
will be forbidden.
Label It will show on the phone, can skip this item
Display Name Parameter that in the SIP, if the SIP Server is supportable, this name will show
on the phone of called
Register Name The register ID, supplied by SIP Server, can skip this item
User Name Account ID
Password Password for account
SIP Server The address that accounts needed to register from
Outbound Status The status of Outbound Server, “off” by default
Outbound Proxy IP address of Outbound Agency

Stun Status The status of Stun Server, “off” by default
Stun Server IP address of Stun Server
Configure account via web: Account > Basic
2. Set Password
The password for Advanced Settings also is used for Web access as the role “admin”. Path to set password
on phone: Press > Settings > Advanced Settings > Input password > Set Password.
Item Description

Current PWD The current password for web access as the role of “admin”, it’s “admin” by
default.
New PWD To set the new password, blank is acceptable.
Confirm PWD Input the new password again, to confirm the new password.
Set password via Web: Phone > Security.
3. Network
Path to set network parameters on phone: Press > Settings > Advanced Settings > Input the
password > Network.

 LAN Port
Connect the phone with local network via LAN port, there are three modes to choose: IPV4, IPV6, IPv4&IPv6
Set the LAN port via Web: Network > Basic.
IPv4
The phone gains network via IPv4 by default;
And gains IP address via DHCP and Static IP two modes.

IPv6
The phone supports IPV6 network mode, it needs the IPV6 Switch support.
And gains IP address via DHCP and Static IP two modes.
IPv4&IPv6
The phone also supports IPV4&IPV6 network mode.
 PC Port
Only bridge mode support by PC port.
 VLAN
The feature of VLAN must be supported by network switch, and by default this feature it’s not activated.
Set the VLAN via Web: Network > Advanced > VLAN.
 Webserver Type
Webserver type include HTTP and HTTPS, different access port will be required by different access type,
user is able to confirm the port info at the webpage, HTTP & HTTPS are both permitted by default.

Set Webserver type via Web: Network > Advanced > Web Server > Type.
 VPN
NRP2000/W support the feature of Open VPN, and this feature must be supported by VPN Server.
Set the VPN via Web: Network > Advanced > VPN.
 LLDP
NRP2000/W supports LLDP, and enable in default. If the phone is connected to a switch and using LLDP,
the switch would notifies IP phone of VLAN information.
Set the LLDP via Web: Network > Advanced > LLDP

 802.1X
IEEE 802.1X authentication is an IEEE standard for Port-based Network Access Control (PNAC), part of the
IEEE 802.1 group of networking protocols. It offers an authentication mechanism for devices to connect to a
LAN or WLAN.
It supports protocol EAP-MD5, EAP-TLS, EAP-PEAP/MSCHAPv2, EAP-TTLS/EAP-MSCHAPv2, EAP-

PEAP/GTC and EAP-TTLS/EAP-GTC for 802.1X authentication.
Set the 802.1X via the webpage: Network > Advanced > 802.1X
4. Keypad Lock
It support enable or disable the keypad lock feature, if enable, the default password is 123:
Please move the navigation key to check more

Keypad lock via webpage: phone > Phone lock
1. Keypad Lock Enable: select “Yes” or “No” to enable or disable keypad lock
2. Keypad Lock Type: Menu key/Function keys/All keys/Answer call only.
3. Phone Unlock PIN (0~15 Digit): set the phone unlock PIN. Range: 0~15 digit.
4. Phone Lock Time Out (0~3600s): set the phone lock time out. Range: 0~3600s
5. Emergency: set emergency number. Default to 110.120.119 and 911.
5. Reboot
After the restart, the phone will back to standby interface.

Reboot via webpage: Phone > Upgrade > Reboot
6. Reset to Factory
Once reset to factory, all parameter settings will back to the factory default value, and all configure will be
cleared, users must be careful on this.
Reset Option: Full Reset, Config Reset and UserData Reset.
Reset to factory via Web: Phone > Upgrade > Reset to Factory.

4.4.7 Display
For more convenient, users are able to adjust the contrast grade and backlight of the main LCD display.
1. Slave Contrast
There are 9 different contrast grades for options, press the soft key “Switch” or the key . for
modification, 8 is the default value.
2. Backlight
Backlight is the brightness of LCD, also it has been defined as 9 different grades. The number “9” means the
lightest.

5 Advanced Feature
5.1 Codecs
NRP2000/W support multiple codecs, users can select the codes via Web.
means to enable the item of “Disabled Codes”;
means to disable the item of “Enabled Codes”;
Click the button or to sort all enabled codes, the top item has the highest priority.

Note: Multiple different items of G726, iLBC should not activated simultaneously.
5.2 Capture and Upgrading

Capture package:
It would record the phone current info.
Via webpage: phone > Debug > PCAP Feature
Click the button “Start” to start the capture and click the button “Stop” to end the capture. Then click the
button “export” to download the capture file.
Upgrade firmware:

Via webpage: phone > Upgrade > Upgrade Firmware
Before upgrading the firmware of phone, users are suggested to check the version of current firmware. Click
the button “Choose file” to select the target local file and click “Upgrade” to process upgrading, this will cost a
couple of minutes. And after reboot, the phone will be upgraded successfully.
5.3 Auto Provision

User is able to configure the phone to upgrade automatically.

Item Description
PnP Active Select “On” or “Off” to enable or disable PnP automatic updates
DHCP Active Select “On” or “Off” to enable or disable DHCP option automatic updates
Provisioning Server The address to save control file for auto upgrading, it can be http, https, tftp and ftp
server, for example, tftp://192.168.1.111
User Name The username to access the file server
Password The password to access the file server
Common AES Key

Configures the plaintext AES key for decrypting the Common CFG file
MAC-oriented AES
KEY Configures the plaintext AES key for decrypting the MAC-oriented CFG file
Check New Config If set this parameter as “On”, the phone will do some check for upgrading, and it
will upgrade automatically once the conditions are met

Repeatedly If set this parameter as “On”, the phone will do some check for upgrading after
“Interval(minutes)”, and it will upgrade automatically once the conditions are met
Interval(minutes) This parameter is configurable once the Repeatedly is “On”
Weekly If set this parameter as “On”, the phone will do the check for upgrading at a certain
time in every week
Time The time range that the phone do the check for upgrading every week, and it’s
configurable once the Repeatedly is “On”
Day of week The day of week that the phone do the check for upgrading every week, and it’s
configurable once the Repeatedly is “On”
5.4 Export & Import Configuration File

If user wants to set the same configuration on multiple phones, there is an easy way that export the
configuration file from one phone and then import this file into other phones. This operation can be
completed via Web only.
5.4.1 Export Configuration File

There is two ways to export the configuration files,
 Don’t check the “Export User Data” and click “Export” directly, it will export the template of the
configuration file;

 Check the “Export User Data” and then click “Export”, it will export a configuration file that carries with
user’s configured data.
To modify the exported configuration file, you should to decompress it until you get a file names as
configuration.
The content of configuration file listed as below,
5.4.2 Import Configuration File

Click the button “Choose file” to select the target file for importing, and then click the button “Import”. The
phone will be rebooted a couple of minutes later, and import successfully.
Note: If some part of the configuration file has been modified manually, it must be re-compressed as the
format of “tar.gz” in Linux
5.5 Export & Import CFG file

The phone download CFG files includes the provision configure file Common.cfg and MAC.cfg file.
Import CFG file:
It supports import the phone provision configure file, no need server support.
Export CFG file:

It downloads the phone configuration CFG file.
5.6 Export System Log

When the phone doesn’t working well, System log is the best assistant tools for troubleshooting, all operation
details has been recorded. This operation is available via Web only.
Item Description
Log Location You can import the system log to local PC or remote Server.
Server Name User must fill the address of server if you choose to export the system log to
remote server.
Log Level It defines the detail of system log as 5 different levels, Fatal, Error, Warning, Info,
and Debug. The Debug level is the most detailed.
5.7 Dial Plan

The customized Dial Plan are available, for example, the rule of replacement, Instant Calling, Area code,
Restriction of Outbound.
Before customizing the dial plan, user must learn the basic grammar as below,
. Represent a character or multiple ones, e.g., “6.” can match “66”,”678”,”6plus” and so on
x Represent one character, e.g., “6x” can match “61”,”62”, “ 6s” and so on
[] Represent a character in one range, e.g., “ 83[0-5]18618”can

matche”83018618”,”83488618” and so on
() Represent the combination of characters, e.g., “([1-9])([2-7])3” can match

“923”,”153”,”773” and so on
$ Add a number after the character “$” to define the location of the characters, e.g., use
the prefix “ 8([1-3])(.)” to replace “7$2”, the phone will call “7837” after dialing out “82837”
Note: Any operations (add, modify or delete) on the current dial plan will be not effective until click “Save”.

5.7.1 Replace Rule

Dial plan “Replace Rule” means to replace a batch of complicated character string by some simple
characters, to make a speed dial.
Item Description Sample
Number The string works as replacer, not null Set Number as “6”,
Replace The string that to be replaced, not null Set Replace as”6032”,
Account The account to apply this dial plan, blank or 1 Set Account as “1”.
is valid.
It means when dial 6, the
Add Multiply replace rules can be configured in phone will dial 6032.
one phone, after one replace dial plan
configured, click this button to add a new one
Edit The existed replace dial plans are editable.

The specified dial plan should be selected
until it is covered with orange and the input
fields “Number” and “Replace” shows the
details correctly. After modifying, click button
“Edit” to make it to be effect
Delete Delete one added or saved replace dial plan

or multiple ones, click the frame after the
specified replace dial plan before delete it,
and then click button “Delete”

Save Any alteration won’t take effect until the button

“Save” is clicked.
5.7.2 Dial-Now
Dial plan “Dial-now” permits the corresponding phone to be dialed instantly without pressing the soft key
“Dial”, once the input has been matched. It works like a hotline.
Dial-now Rule The string to be dialed out automatically by the Set “Dial-now Rule” as
phone 6xxx, keep “Account” as
null
Account The account to apply this dial plan, blank or 1 is
valid. It means the phone will
use the 1st available
Add Multiply dial-now rules can be configured in one account to call 6033
phone, after one dial-now dial plan configured, after “Dial-now Time-out”
click this button to add a new one seconds when inputting
four figures begin with 6
Edit The existed dial-now dial plans are editable. The
specified dial plan should be selected until it is Note: Dial-now rule is
covered with orange and the input fields different with hotline.
“Number” and “Dial-now” shows the details The Dial-now rule will
correctly. After modifying, click button “Edit” to take effect when input
make it to be effect numbers match the dial
plan, and hotline takes
Delete Delete one added or saved dial-now dial plan or
multiple ones, click the frame after the specified

dial-now dial plan before delete it, and then click effect in situation that the
button “Delete” phone is in dialing state
Save Any alteration won’t take effect until the button

“Save” is clicked.
Set “Dial-now Time-out” via web: Phone > Features > General Information > Dial-now Time-out (secs).
5.7.3 Area Code

Dial plan “Area Code” has been defined to identify each different area. To call a phone number of other
areas, user must add the area code to be in front of the phone number. For convenience, area code has
been recommended to be configured while frequently dialing to that type of phone number.
Code The area code dialed before the number Set “Code” as “0086577”,
Minimum length The minimum length of the number input to Set “Minimum length” as “5”.
active the area code dial plan
It means when dialing
Maximum length The maximum length of the number input to 83018618 with the 5th account,
active the area code dial plan the phone will dial 0086577
before it.
Account The account to apply this dial plan, blank or
1 is valid. Note: If the length of the
number input in the dial UI is
Confirm Apply this dial plan not between minimum length
and the maximum length, area
Recover all input fields to the state that code will not take effect
saved at latest time

Cancel
5.7.4 Block Out

Dial plan “Block out” is used to prohibit the phone number outgoing call from some accounts.
Block Out Number The number that prohibited Set “Block Out Number
1”as”10086”
Account The account to apply this dial plan, blank or
1 It means the phone will enter
the “Call End” UI when dial
Confirm Apply this dial plan “10086”
Cancel Recover all input fields to the state that

saved at latest time
5.8 TR069
The TR069 feature is used to remotely manage the devices such as gateways and routers in the general user
network from the network side. It mainly includes two types of logical devices: managed user equipment and
management server (ACS).
TR069 can remotely configure the phone, upgrade firmware and so on.

Item Description
Enable TR069 It enables or disables the TR069 feature
ACS URL It configures the access URL of the ACS(Auto Configuration Servers)
ACS Username It configures the user name for the phone to authenticate with the ACS
ACS Password It configures the password for the phone to authenticate with the ACS
It enables or disables the phone to periodically report its configuration

Enable Periodic Inform
information to the ACS
Periodic Inform
Interval(seconds) (1 the interval 5~4294967295
Connecting Request
( It configures the user name for the IP phone to authenticate the incoming
Username connection requests
Connecting Request
( It configures the password for the IP phone to authenticate the incoming
Password connection requests
5.9 Action URL

Action URL allows IP phones to interact with web server applications by sending an http or https GET request.

Mainly used in CTI (Computer Telephony Integration) scene, such as: call center.
5.10 Remote Control

Remote control (Active URL) refers to the remote control of the phone for a variety of operations, mainly used
in CTI (Computer Telephony Integration) scene,
Such as: call center, the operator on the computer to operate the phone, then make the call, answer the call
and other function.
Item Description
Action URI allow IP list Input an IP address control phone, such as 172.16.0.235

Input multiple IP address control phone, use ‘,’ separated, for example:
172.16.0.235,172.16.0.23,172.16.0.15
Input any, any PC can control the phone, for example: any
CSTA Will open or close DND & Forward request to the server (needs server support)
6 Wi-Fi
6.1 Configure the Wi-Fi on the Phone

1. Press “Menu” > “Wi-Fi Settings” > “Switch”, open the Wi-Fi connection mode.
2. Please move the navigation key to check the Wi-Fi you want to connect, Press “Connect”, then input the c
orrect Wi-Fi password.
3. Return to the standby interface, and phone successful connected to the Wi-Fi.
4. The last option is Manual setting, press ‘Enter’, then input the SSID and password.
6.2 Configure the Wi-Fi on the Web

NRP2000/W connects to network via Wi-Fi acquiescently, click “Search Wi-Fi” button to search the available
Wi-Fi.
After all available Wi-Fi hotspots are list out, click the round behind the available Wi-Fi which you want to
connect.

Input the right “Secret Key” and then click the “Confirm” button, the phone will reboot, after rebooting, the
Wi-Fi icon will display on the home screen, it means connect failed when the icon come with , then you
should check the configuration. If the icon come with , it means connect successfully.
6.3 Enterprise Wi-Fi

It supports WPA/WPA2 Enterprise Wi-Fi, it is based on Radius sever and configuration the Enterprise Wi-Fi
in the router.
Configure the Enterprise Wi-Fi:
1. Upload the Certificates
Via the webpage: “Phone” > “Trusted Certificates”
2. Input the Wi-Fi account info
Via the webpage: “Phone” > “Network” > “Wi-Fi”

Press the “Search Wi-Fi”, and select the SSID, then input the radius ID and password.
Via the phone:
Press “Menu” > “Wi-Fi Settings”, and select the SSID, then input the radius ID and password.
7 FAQ
7.1 How to Reset to Factory

There are 3 methods for factory reset:
1. Factory reset via phone:
a) Press the key
b) Select “Settings”, then press the soft key “Enter”
c) Select “Advanced Settings”, then press the soft key “Enter”
d) Input the access password, then press the soft key “Enter”
e) Select “Reset to factory”, then press the soft key “Enter”
f) Press the soft key “OK”, then the phone will be reboot and resumed to factory default settings
2. Factory reset via Web:
a) Key in the IP address of phone with a browser,
b) Access the webpage of phone as the role of “admin”, username/password is admin/admin.
c) Select “Phone”
d) Select “Upgrade”
e) Click the button “Reset to Factory”
f) Click the button “OK”
3. Factory reset during starting:
a) Hold the key “*” and “#” while power on for 5 seconds

b) The phone will be reboot and resumed to factory default setting
7.2 Upgrade the Firmware on Safe Mode

If the phone can’t be started successfully, user is able to upgrade the firmware on post mode,
a) Setup a TFTP Server and set the PC’s IP address as “192.168.1.200”
b) Copy the kernel file we supplied to the root menu of TFTP Server
c) Ensure the TFTP Server and phone are connected to the same network switch and both reachable
d) Long Press the key “*” and “1” to upgrade the kernel file, and then plug in power until upgrading
information displayed on LCD
e) The phone will start downloading file from TFTP server
f) After downloading completed, the phone will be automatically upgraded
g) After upgrading completed, the phone will be started with the factory default settings
7.3 How to Make a IP-to-IP Call

1. Press it in dialing status
2. To make a IP peer to peer call
Using press”*”to choose “.” that in the IP address. For example, to dial “192.168.1.100”, just need input
“192”,”*”,”168”,”*”,”1”,”*”,”100”.
3. Disable the IP-to-IP call feature
Via webpage modify the make IP call feature:
Phone > Feature > Accept SIP Trust Server Only, press “Enable”.

8 Trouble shooting
8.1 The Phone Failed to Register to SIP Server

1. First of all, check the IP address. If the LAN port is DHCP, please ensure the DHCP server has been
enabled.
2. Check the network gateway
3. Check the DNS
4. Make sure the input account matched the one provided by Service Provider
5. Make sure SIP Server has been enabled already
6. Make sure the Port of SIP Server, it’s 5060 by default
8.2 The Phone Failed to Gain IP Address

1. Make sure the network cable has been plugged into the LAN port
2. Make sure the network cable or port of network switch are working fine,
3. Make sure the DHCP server has been enabled, and there are available IP address
4. Try to set the LAN port as Statics IP
8.3 Only one Party can Hear From Another on Calling

1. Try to make a IP peer to peer call, to make sure the mic and speaker are working fine
2. Enable STUN via Web
3. Set the address of STUN Server, for example stun.sipgate.com
4. Present this operation above and the phone will be reboot
5. Try to make a normal call again
9 Abbreviation
DND: Do Not Disturb
CFWD: Call Forward
Bxfer: Blind Transfer
Conf: Conference
Num: Number
SIP: Session Initiate Protocol
RTP: Real-time Transport Protocol
SDP: Session Description Protocol
VPN: Virtual Private Network
VLAN: Virtual Local Area Network
QoS: Quality of Service
Syslog: System log
UDP: User Data Protocol

TCP: Transmission Control Protocol
TLS: Transport Layer Security Protocol
BLF: Busy Lamp Field
DNS: Domain Name System
SRTP: Secure Real-time Transport Protocol
NTP: Network Time Protocol
VAD: Voice Activity Detection
CNG: Comfort Noise Generator
10 FCC Caution
Any Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
The devices complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) The device may not cause harmful interference, (2) the device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
Pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection, uses
and can radiate radio frequency energy, and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communication. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment dose cause harmful
interference to radio or reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

NRP2000W

Uploaded by

Copyright:

Available Formats

NRP2000W

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

NRP2000W

Uploaded by

Copyright:

Available Formats

NRP2000/W IP Phone User Manual

Version: 2.0 2017-08

1.1 Interface ........................................................................................................................................ 5

1.2 Hardware ...................................................................................................................................... 5

1.3 Software ........................................................................................................................................ 6

1.4 Network ......................................................................................................................................... 6

1.5 Management and Maintenance .................................................................................................... 6

1.6 Protocol ......................................................................................................................................... 7

1.7 Compliant and Certified Standard ................................................................................................ 7

1.8 Packing list .................................................................................................................................... 7

1.9 Installation ..................................................................................................................................... 8

2 Play-and-Plug (Working Together with OM Series IP PBX) ..................................................................... 14

3 Call Function ............................................................................................................................................. 15

3.1 Answer the Calls ......................................................................................................................... 15

3.2 Make Calls .................................................................................................................................. 16

3.3 Pre-Dial ....................................................................................................................................... 17

3.4 Multiple Line Dial-Up .................................................................................................................. 17

3.5 Call Hold ..................................................................................................................................... 18

3.6 Call Transfer ............................................................................................................................... 18

3.7 Mute Calls ................................................................................................................................... 18

3.8 3-Way Conference ...................................................................................................................... 19

3.9 Hang up the Phone ..................................................................................................................... 19

3.10 Voicemail .................................................................................................................................... 19

4 Keypad and GUI ........................................................................................................................................ 19

New Rock Technologies, Inc. 2

4.1 Keypad ........................................................................................................................................ 20

4.3 Standby ....................................................................................................................................... 22

4.4 Configuration .............................................................................................................................. 23

4.4.1 Status Info ........................................................................................................................... 24

4.4.2 Call Features ....................................................................................................................... 25

4.4.3 Contacts .............................................................................................................................. 34

4.4.4 History ................................................................................................................................. 39

4.4.5 Message .............................................................................................................................. 41

4.4.7 Display ................................................................................................................................. 59

5 Advanced Feature ..................................................................................................................................... 60

5.1 Codecs ........................................................................................................................................ 60

5.2 Capture and Upgrading .............................................................................................................. 61

5.3 Auto Provision............................................................................................................................. 62

5.4 Export & Import Configuration File ............................................................................................. 64

5.4.1 Export Configuration File ..................................................................................................... 64

5.4.2 Import Configuration File ..................................................................................................... 65

5.5 Export & Import CFG file ............................................................................................................ 65

5.6 Export System Log ..................................................................................................................... 66

5.7 Dial Plan...................................................................................................................................... 66

5.7.1 Replace Rule ....................................................................................................................... 67

5.7.2 Dial-Now .............................................................................................................................. 68

5.7.3 Area Code ........................................................................................................................... 69

5.7.4 Block Out ............................................................................................................................. 70

New Rock Technologies, Inc. 3

5.8 TR069 ......................................................................................................................................... 70

5.9 Action URL.................................................................................................................................. 71

5.10 Remote Control........................................................................................................................... 72

6.1 Configure the Wi-Fi on the Phone .............................................................................................. 73

6.2 Configure the Wi-Fi on the Web ................................................................................................. 73

6.3 Enterprise Wi-Fi .......................................................................................................................... 74

7.1 How to Reset to Factory ............................................................................................................. 75

7.2 Upgrade the Firmware on Safe Mode ........................................................................................ 76

7.3 How to Make a IP-to-IP Call ....................................................................................................... 76

8.1 The Phone Failed to Register to SIP Server .............................................................................. 77