Marife Salayon

Cabarsican, Bacnotan, La union

09456465454
[email protected]

PROFESSIONAL SUMMARY:
A result-oriented professional with over 6 years of experience delivering reliable information and
communications technology assistance. Maintained robust, high-performing systems through
ongoing monitoring and improvement implementation. Proactive and excited to partner with like-
minded individuals to achieve goals.

SKILLS:
 Detail-oriented  Quick in developing excellent rapport
 Instructing clients with others
 Extensive IT knowledge  Punctual and able to work a flexible
 Configuration management schedule.
 Computer technical knowledge  Well Oriented in Computer Software
 Ability to Learn New software and such as:
Hardware. Database
 Analysis of Technical Issues • Microsoft SQL Server
 Explaining Technical Information 7/2000/2005/2008/2012
Clearly Report Writer
 Communication & Interpersonal Skills • Seagate Crystal Report 6.0/7.0/8.0
 Creative Thinking Skills
 Able to work within time constraints and  Windows
complete tasks  Microsoft Office Word
 Proven ability to get along well with co-  Microsoft Office Excel
workers and customers  Microsoft Office PowerPoint
 Visual Basic

PROFESSIONAL EXPERIENCE
 Experienced in backing up data to multiple local and cloud destinations, e.g. USB hard drive,
mapped network drive, private FTP / SFTP servers, and public cloud storage such as Microsoft
Azure and Amazon S3
 Basic Knowledge of Internet and networking technologies, Microsoft Windows, and business
applications such as Microsoft - Exchange Server, Microsoft SQL Server, MySQL, Hyper-V, and
VMWare. As well as Cloud-Based Storage and platforms such as Microsoft 365, Microsoft
Azure, Amazon S3, Google Cloud Storage, etc
 Delivered high-quality service to maintain customer relationship
 Provided 24 x 7 (Including Public Holiday) Frontline Support to Global Customers through email
, chat and phone calls.
 Experience in using CRM tools.
 Opened, tracked, and resolved incident response and service requests, ensuring problem
ownership, promoting end-user satisfaction
  Identify and reproducible software bugs and submit bug fix requests to our Product Development
Team
 Experienced in Database Administration activities like installation, Configuration, Backup, and
Recovery of data in the database.
 Experience in SQL.
 Experienced in implementing EMR in hospitals.
 Supported HRIS system and implemented and conducted hands-on training to end users.
 Knowledge in Tuning SQL Queries and improving the performance of the Database.
 Experienced in working with Reporting tools like Crystal Reports and SQL Reporting Services
 Proficient in creating reports using Crystal Report 6.0/7.0/8.0.
 Experienced with Crystal report, MySQL software, and SQL profiler.
Used Microsoft word to keep detailed documentation of data, including Excel.
 Performed technical support assistance and hands-on training to users.
 Onsite support for Hospital Information systems to different clients across the nation.

WORK EXPERIENCE
AHSAY OPERATION CENTRE LIMITED - PHILIPPINE REPRESENTATIVE
UNIT 29B 29/F Chatham House Condominium116 Salcedo Village Bel-Air Makati
April 12, 2021 – Feb 17, 2023
Software Support Specialist
 Provided accurate and detailed diagnostic and  Communicated effectively with team members
troubleshooting information over the phone and to resolve escalated issues swiftly and
via web chat. efficiently.
 Engage in team meetings and proactively give  Responded to customer emails, calls, and live
ideas on relevant issues. chat regarding technical malfunctions and
 Manage, educate, and provide end-user issues to fix remotely.
computer-related technical support remotely  Provided clear and concise step-by-step
and through visual instructions. technical support to guide clients.
 Provided 24 x 7 (Including Public Holiday)  Kept up-to-date on the latest product,
Frontline Support to Global Customers company, and system changes to stay
software,
knowledgeable for end-users.

Kaiser Dela Cruz Consulting Inc.

Carlatan, San Fernando City, La Union
October 3, 2016- March 2021
Software Technical Support

 Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions
to disagreements and clarify misunderstandings.
 Managed quality assurance program including on-site evaluations, internal audits, and customer
surveys.
 Taking ownership of technical issues, and working with the Development team to resolve more
advanced issues when necessary. Includes debugging, simulations, locating bugs,
troubleshooting, and reproduction.
 Perform testing in the development system for any bug fixes/updates.
 Identify the root cause of any error reported by the End-Users and Provide workaround or
permanent fix via remote or on-site. If required, escalate to MedSys.
  Followed quality standards and procedures to minimize errors and maximize customer
satisfaction.
 Conducted hands-on training to end users.
 Increased customer satisfaction and repeat business through the relentless pursuit of resolutions to
problems arising from MEDSYS Hospital Information System, protecting company reputation
and loyal client base.
 Generate daily, monthly and special reports using Crystal Reports 7.0/8.0.

Kimgu
Online ESL Teacher
Jun 2016-Sep 2016
 Communicated with students using Skype , kimgu online learning platforms, webcams, and
headphones.
 Interacted with students and parents via email, instant messaging, threaded discussion and
synchronous chat.
 Provided instruction using textbooks, worksheets, games and visuals to help improve reading,
writing, speaking and listening skills.
 Challenged and engaged students through in-depth lectures, debates, discussions, and literary
subjects.

EDUCATION

Lorma Colleges
Carlatan San Fernando City, La Union
Bachelor of Science in Information Technology
June 2012- June-2016

Saint Louis College

Carlatan San Fernando City, La Union
Highschool
Jan 2007-April 2011

REFERENCES

NaME
Cp num
Position