Grade 10 - CSS

Directions: Read the following questions carefully. Choose the letter of the best answer.

A network operating system (NOS) is a computer operating system (OS) that is designed primarily to support
workstations, personal computers, and older terminals. Which type of Network Operating System provides the user to
share network resources in a common, accessible network location?
a) Web Services
b) Remote Desktop
c) Client/Server networking operating system
d) Peer-to-peer networking operating system
In a small office setup, there is a limited number of public IP addresses available. To enable multiple devices to share a
single public IP address, Which network service allows multiple devices to share a single public IP address?
a) DNS (Domain Name System)
b) VPN (Virtual Private Network)
c) NAT (Network Address Translation)
d) DHCP (Dynamic Host Configuration Protocol)
You work as an IT support professional in a big office setting, troubleshooting computer and network problems. One of
the staff members says that their PC is having trouble connecting to the internet. What should be your initial steps
in identifying the issue?
1) Check the physical network connections and cables.
2) Restart the computer and test the internet connection.
3) Ask the employee for specific error messages or recent changes.
4) Use diagnostic tools to scan for network connectivity problems.
a) 1, 2, 3, 4 c) 3, 1, 2, 4
b) 2, 1, 4, 3 d) 4, 3, 1, 2
During the execution of maintenance and diagnostic procedures, what should you ensure?
a) Replicate the issue.
b) Update the system documentation.
c) Follow the documented procedures.
d) Review the maintenance and diagnostic plan.
What should be done after completing the maintenance or repair of a faulty computer or network system?
a) Update the system documentation.
b) Identify the issue and gather information.
c) Test the system to ensure the issue is resolved.
d) Develop a maintenance and diagnostic plan.
You are an IT administrator responsible for managing user accounts and access permissions in a large organization. As
part of your role, you need to ensure centralized user authentication and authorization for various network resources.
Which of the following network services provides centralized user authentication and authorization?
a) FTP (File Transfer Protocol)
b) DNS (Domain Name System)
c) LDAP (Lightweight Directory Access Protocol)
d) SNMP (Simple Network Management Protocol)
Who is responsible for ensuring scheduled/periodic maintenance is performed in accordance with the manufacturer's
requirements?
a) The regulatory authorities
b) Only the equipment manufacturer
c) The maintenance department or personnel
d) The equipment operators and maintenance personnel
In a computer system, which component is primarily responsible for storing the computer's BIOS settings and
configuration?
a) Hard Disk Drive (HDD)
b) Central Processing Unit (CPU)
c) Random Access Memory (RAM)
d) Basic Input/Output System (BIOS) chip
When working with computer hardware components, what is the primary purpose of using an anti-static wrist strap?
a) To protect the user from electric shocks
b) To increase the computer's overall performance
c) To prevent damage to sensitive electronic components

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 d) To improve network connectivity and data transfer speeds
A computer system suddenly encounters a "blue screen of death" (BSOD) error, which forces the system to restart.
Which of the following components is most likely to be the cause of the BSOD error?
a) Hard Disk Drive (HDD)
b) Central Processing Unit (CPU)
c) Graphics Processing Unit (GPU)
d) Random Access Memory (RAM)
Common features of Network Operating Systems (NOS) are typically associated with the user administration, system
maintenance and resource management functionality. Which of the following is NOT included with the NOS features?
a) Directory
b) Printer and application sharing
c) Information system contingency plan
d) Common file system and database sharing
James is the IT administrator responsible for managing network security and access control in a corporate environment.
What is the purpose of network policies?
a) To configure network protocols
b) To monitor network performance
c) To troubleshoot network connectivity issues
d) To define the rules and restrictions for accessing network resources
Sonia is setting up a new web server for their organization and needs to configure the network service responsible for
translating domain names to IP addresses. Which network service is responsible for translating domain names to IP
addresses?
a) FTP (File Transfer Protocol)
b) DNS (Domain Name System)
c) SMTP (Simple Mail Transfer Protocol)
d) DHCP (Dynamic Host Configuration Protocol)
You are the network administrator for a medium-sized company with multiple departments and a growing number of
devices. You have recently implemented a new network infrastructure, and your CEO wants to ensure efficient
utilization of IP addresses without manual configuration. Which network service is used to assign IP addresses
dynamically to devices on a network?
a) FTP (File Transfer Protocol)
b) DNS (Domain Name System)
c) DHCP (Dynamic Host Configuration Protocol)
d) SNMP (Simple Network Management Protocol)
What is the first step in planning and preparing maintenance and diagnosing faulty computer and network systems?
a) Test and validate the repairs.
b) Identify the issue and gather information.
c) Develop a maintenance and diagnostic plan.
d) Execute the maintenance and diagnostic procedures.
Jonathan is the network administrator responsible for managing a large corporate network with multiple departments
and hundreds of devices. He need to ensure efficient IP address allocation and management for the network. Which of
the following protocols is commonly used for assigning IP addresses dynamically to network devices?
a) FTP (File Transfer Protocol)
b) DNS (Domain Name System)
c) DHCP (Dynamic Host Configuration Protocol)
d) SNMP (Simple Network Management Protocol)
You are a network administrator responsible for managing a network infrastructure that includes various devices
distributed across multiple locations. You need to enable secure remote access to these network devices for
troubleshooting and configuration purposes. Which of the following is a secure method for remotely accessing a
network device?
a) Telnet
b) SSH (Secure Shell)
c) FTP (File Transfer Protocol)
d) RDP (Remote Desktop Protocol)
You are a computer technician troubleshooting a customer's computer. The customer reports experiencing unusual
behavior with their computer system. Which of the following is a common symptom of a faulty computer system?
a) Flickering screen
b) Slow internet browsing speed
c) Keyboard keys not functioning properly.

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 d) Random system crashes or frequent freezing
A computer in your office frequently restarts or shuts down without any warning, disrupting work processes. A computer
that spontaneously restarts or shuts down is most likely experiencing:
a) Overheating
b) Memory failure
c) Hard drive failure
d) Power supply failure
Ramon is the network administrator who troubleshoots network connectivity problems in their organization. Which of
the following tools is commonly used to identify network connectivity issues?
a) Ping
b) Disk Cleanup
c) Task Manager
d) Device Manager
Some computer problems have simple solutions. Learning to recognize and fixing it yourself save a lot of time and money.
Which one should be performed if the computer failed to start?
a) Check the power connectors of the monitor.
b) Reconnect the cables of the keyboard and mouse.
c) Check the power cable to see if it is securely plugged in.
d) Check the cable connectivity to the network card into the network hub.
Preventive maintenance can be described as maintenance of equipment or system before fault occurs. As a future
technician, how can you maintain your computer systems and networks?
a) Place your computer in a crowded area.
b) Install unnecessary files on your computer.
c) Update anti-virus and spyware every three (3) years.
d) Design a monitoring, evaluating, and updating plan.
When should you replace the thermal paste between the CPU and heat sink?
a) Every month
b) When upgrading the operating system
c) When experiencing high CPU temperatures
d) Only during a complete computer overhaul
Which of the following is the first step in diagnosing faults or problems in computer systems and networks?
a) Reboot the computer
b) Check network cables
c) Perform a hardware scan
d) Gather information about the problem
In an organization, the IT department is implementing a new Network Operating System (NOS) to enhance user
management and access control. Which NOS feature would enable centralized user authentication and access
control?
a) Directory Service
b) File and Print Services
c) Quality of Service (QoS)
d) Virtual Private Network (VPN)
In a corporate network environment, which of the following is NOT an example of a network policy?
a) Password complexity requirements
b) Firewall rules and access control lists
c) Antivirus software installation and update procedures
d) Network bandwidth allocation for different user groups
Margarette is the IT administrator in a multinational company with offices located worldwide. Many employees need to
access network resources, such as files and applications, while working remotely or traveling. Security is a top
concern for the company's confidential data. Which protocol is commonly used for secure remote access to network
resources?
a) FTP (File Transfer Protocol)
b) VPN (Virtual Private Network)
c) RDP (Remote Desktop Protocol)
d) SMTP (Simple Mail Transfer Protocol)
You are a network administrator responsible for maintaining and diagnosing issues in a complex network infrastructure.
As part of your responsibilities, you need to create documentation for procedures related to maintenance and
diagnostics. What should be included in the documentation of procedures for maintenance and diagnostics?
a) System logs and error messages.

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 b) Safety precautions and considerations.
c) Configuration details of the faulty system.
d) Test results and performance benchmarks.
Jhon Robert is the network administrator responsible for configuring firewall rules for a web server. His task is to allow
incoming HTTP traffic through the firewall to ensure web access. What is the default port number for HTTP traffic?
a) 20 b) 23 c) 80 d) 443
Ruel is a network technician responsible for troubleshooting network connectivity issues in a large office. He receives a
complaint from a user who is unable to access the network. In this situation, what should be the first step in
diagnosing the faulty network connection?
a) Rebooting the router
b) Checking the network cables
c) Contacting the Internet Service Provider (ISP)
d) Testing the network connection on another device
In an IT department, a company has implemented a scheduled/periodic maintenance plan for their computer systems
and network infrastructure. What is the primary purpose of this scheduled/periodic maintenance?
a) To ensure the equipment operates at optimal performance levels.
b) To identify and address potential issues before they cause major failures.
c) To extend the lifespan of the equipment and minimize the need for replacements.
d) To prevent unexpected downtime and ensure reliable operation.
e) All the above.
You are building a new computer system, and you notice that the CPU (Central Processing Unit) comes with a small
tube of thermal paste. What is the primary purpose of applying thermal paste before installing the CPU cooler?
a) To enhance the aesthetics of the computer system
b) To improve heat transfer and dissipate heat efficiently
c) To prevent electrical shorts between the CPU and the motherboard
d) To provide a cushioning effect and protect the CPU from physical damage
Beverly is setting up a new printer in her office and needs to connect it to her computer so she can print. Which type of
cable is commonly used to connect a printer to a computer?
a) Ethernet cable
b) USB (Universal Serial Bus) cable
c) VGA (Video Graphics Array) cable
d) HDMI (High-Definition Multimedia Interface) cable
What does the term "defragmentation" refer to in the context of computer hard drives?
a. The process of upgrading the hard drive firmware
b. The process of installing new drivers for hardware devices
c. The process of cleaning dust and debris from the hard drive
d. The process of organizing files and reducing file fragmentation
Which component is responsible for converting digital data into analog signals for transmission over telephone lines?
a) Modem
b) USB port
c) Sound card
d) Network interface card (NIC)
Which NOS feature enables fault tolerance and high availability of network services?
a) Distributed file system
b) Bandwidth management
c) Redundancy and failover
d) Network address translation (NAT)
Justine is the network administrator in charge of maintaining a web application with strong user demand and moderate
traffic. What is the purpose of a load balancer in a network?
a) To encrypt network traffic
b) To monitor network performance
c) To block unauthorized access to a network
d) To distribute network traffic across multiple servers
In an organization, a piece of equipment has been in use for a considerable period. The manufacturer's guidelines outline
specific scheduled/periodic maintenance tasks. Why is it important for the organization to follow these
requirements?
a) To mitigate safety risks and prevent accidents.
b) To comply with industry regulations and standards.
c) To ensure warranty coverage and avoid potential costs.
d) To maintain optimal performance and extend the equipment's lifespan.
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 e) All the above.
You are diagnosing a computer system and think the power supply unit (PSU) could be broken. Which tool would you
use to measure the voltage output of a power supply unit (PSU)?
a) Pliers
b) Hammer
c) Multimeter
d) Screwdriver
What is the purpose of reviewing and improving the maintenance and diagnostic procedures?
a) Test and validate the repairs.
b) Update the system documentation.
c) Analyze effectiveness and efficiency.
d) Develop a maintenance and diagnostic plan.
When troubleshooting a computer that fails to boot, which of the following should be checked first?
a) BIOS settings
b) Power supply
c) RAM modules
d) Hard drive connections
A computer monitor screen must be cleaned of dust and smudges. What should you use to clean a computer monitor
screen?
a) Paper towels
b) Window cleaner
c) Household bleach
d) Distilled water or Isopropyl alcohol and a microfiber cloth
“POST” is an operation initiated by a computer after it has been turned on but before it boots up the OS. What does the
acronym "POST" stand for in relation to computer hardware troubleshooting?
a) Power-On Self Test
b) Problem-Oriented System Test
c) Personal Office Security Training
d) Processor Optimization System Test
Andrew is an employee of a computer shop and wants to know who manages the network Configurations. Which NOS
feature provides the ability to manage and control network devices and configurations?
a) Load balancing
b) Network virtualization
c) Network management
d) Network segmentation
You manage the systems for a sizable business that makes extensive use of web-based programs and services. Users at
your company commonly use domain names as browser shortcuts to visit websites. You are accountable for the
network's efficient name resolution and seamless connectivity. Which network service translates domain names to
IP addresses?
a) FTP (File Transfer Protocol)
b) DNS (Domain Name System)
c) DHCP (Dynamic Host Configuration Protocol)
d) SNMP (Simple Network Management Protocol)
RAID is a way of storing the same data in different places on multiple hard disks or solid-state drives (SSDs) to protect
data in the case of a drive failure. What does the acronym RAID stand for in the context of computer storage?
a) Random Access Inbound Disk
b) Redundant Array of Independent Disks
c) Remote Access Interconnection Device
d) Rapid Application and Information Delivery
In a network environment with various types of traffic competing for limited bandwidth, What does QoS (Quality of
Service) refer to in networking?
a) The measure of network bandwidth
b) The ability to prioritize certain types of network traffic
c) The physical quality of network cables and connectors
d) The level of customer satisfaction with the network services
Belinda is the network administrator responsible for implementing security measures in her organization's network.
What is the function of a firewall in network security?
a) To encrypt network traffic
b) To enhance network performance
c) To provide wireless network connectivity
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 d) To block unauthorized access to a network
The computer technician suggests to install a surge protector on the desktop computer purchased by the customer.
What is the main purpose of a surge protector?
a. To regulate the computer's internal temperature
b. To provide extra storage space for the computer
c. To protect the computer against power spikes and surges
d. To enhance the performance of the computer's processor
What should you do if you discover a discrepancy between the manufacturer's maintenance requirements and industry
standards?
a) Follow the industry standards and disregard the manufacturer's requirements
b) Contact the manufacturer for clarification and guidance
c) Modify the maintenance requirements to align with industry standards
d) Ignore the discrepancy and continue with routine maintenance