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Week 13 Quality Control System Process 2

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15 views

Week 13 Quality Control System Process 2

Uploaded by

lepon.seanjames.atendido
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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QUALITY CONTROL SYSTEM PROCESS, SYSTEMS AND MODELS

Learning Outcomes
Define Business Process Management
Discuss Problem Solving Method
Explain the System Process, System and Model

Business Process Management (BPM):


Business Process Management (BPM) is a systematic approach to identifying,
designing, executing, documenting, measuring, monitoring, and controlling both
automated and non-automated business processes to achieve consistent, targeted
results aligned with an organization's strategic goals.
- BPM involves understanding current processes and identifying opportunities for
improvement.
- It focuses on optimizing processes to improve efficiency, reduce costs, and enhance
customer satisfaction.
- BPM often involves the use of process modeling techniques to visualize and analyze
existing processes and identify areas for improvement.
- BPM helps organizations streamline operations, reduce costs, and improve customer
satisfaction by optimizing workflows and eliminating inefficiencies.

Examples:
- A manufacturing company might use BPM to streamline its production process
by identifying bottlenecks and inefficiencies.
- A service organization might use BPM to standardize its customer service
process to ensure consistent service delivery.

Management Information Systems (MIS):


- Management Information Systems (MIS) are computer-based systems that provide
managers with the tools to organize, evaluate, and efficiently manage information within
an organization. MIS provides timely and accurate information that enables managers to
make effective decisions to achieve organizational goals.
- MIS collect, process, store, and disseminate information to support decision-making
processes.
- They help in monitoring performance, tracking trends, and identifying areas for
improvement.
- MIS play a crucial role in integrating various functions of an organization, such as
finance, marketing, operations, and human resources.

Examples:
- An MIS might track sales data to help managers make decisions about pricing and
inventory management.
- An MIS might track employee performance data to help managers identify training
needs and performance improvement opportunities.

Problem Solving Methods and Research Methodologies:


- Problem-solving methods and research methodologies are systematic approaches
used to identify, analyze, and solve quality-related issues in business processes. These
methods help organizations understand the root causes of problems and implement
effective solutions to prevent recurrence.
- Root cause analysis helps identify the underlying causes of problems to prevent
recurrence.
- Statistical process control helps monitor and control processes to ensure they remain
within acceptable limits.
- Six Sigma is a data-driven approach to process improvement that aims to reduce
defects and variation in processes.
- Research methodologies, including qualitative and quantitative research, are used to
gather data, analyze trends, and make informed decisions about quality improvement
initiatives.

Examples:
- Root cause analysis might be used to determine why a product is failing quality
tests and identify changes needed in the production process.
- Statistical process control might be used to monitor a manufacturing process to
ensure it remains within specified quality limits.

Integration of Business Analytics, Simulation, and Optimization:


- Integration of business analytics, simulation, and optimization involves using data
analysis, simulation modeling, and optimization techniques to improve decision-making
and process optimization.
- Business analytics helps organizations analyze data to gain insights and make
informed decisions.
- Simulation modeling allows organizations to model different scenarios to understand
their impact and make better decisions.
- Optimization techniques help organizations improve processes and achieve desired
outcomes.

Examples:
- Business analytics might be used to analyze customer data to identify trends and
preferences.
- Simulation modeling might be used to simulate different production scenarios to
identify the most efficient production process.
- Optimization techniques might be used to optimize supply chain operations to
reduce costs and improve efficiency.

Key Points:
- Continuous Improvement: Emphasize the importance of continuously improving
processes to adapt to changing business environments and customer needs.
- Effective Communication and Collaboration: Highlight the need for effective
communication and collaboration among stakeholders to ensure the success of quality
improvement initiatives.
- Data-Driven Decision-Making: Stress the importance of using data and analytics to
make informed decisions and improve business processes.

REPORTERS:
Matunding, Jona L.
Ramos, Cassandra

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