E-commerce Website 2023-2024

A
Project Report
On
E-Commerce Website

Submitted by
Meet Shingala [210510104017]
Dhvanik Nakarani [210510104011]

as
Partial fulfilment of Semester VI
of Bachelors of Computer Applications
for A.Y. 2023-2024

Under the Guidance of

Internal Guide name: Dhruvil Khunt
External Guide name: Nirmit Shah
Company name: Project Tree

Submitted To
Parul Institute of Computer Application,
Faculty of IT & Computer Science
Parul University

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PARUL INSTITUTE OF COMPUTER APPLICATION

CERTIFICATE

This is to certify that _Meet Shingala, Dhvanik Nakarani_the student(s) of Parul Institute of
Computer Application, has/have satisfactorily completed the project entitled “ E-
Commerce Website” as a part of course curriculum in BCA / BSCIT/ IMCA semester- VI
for the academic year 2023-2024 under guidance of _Prof. Nirmit Shah_.

Enrolment Number: 210510104017

Enrolment Number: 210510104011

Quality of work Grade Sign of Internal

guide

Poor / Average / Good /Excellent B /B+ / A / A+

Date of submission:

HOD, Principal,

Prof. Hina Chokshi Dr. Priya Swaminarayan

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Acknowledgement

The success and final outcome of this project required a lot of guidance and
assistance from many people and we are extremely privileged to have got this
all along the completion of our project. All that we have done is only due to
such supervision and assistance and we would not forget to thank them.

We respect and thank Dr, Priya Swaminarayan, Dean, FITCS for providing
us with an opportunity to do the project work in BCA and giving us all
support and guidance, which made us complete the project duly. We are
extremely thankful to Mam for providing her support and guidance,
although she had a busy schedule managing academic affairs.

We would not forget to remember Prof. Hina Chokshi, HOD, BCA

department for her encouragement and moreover for her timely support and
guidance till the completion of our project work.

We owe our deep gratitude to our project guide Prof. Nirmit Shah, who took
a keen interest in our project work and guided us all along, till the
completion of our project work by providing all the necessary information
for developing a good system.

We are thankful to and fortunate enough to get constant encouragement,

support and guidance from our Parents, all Teaching staffs of BCA
Department which helped us in successfully completing our project work.
Also, we would like to extend our sincere esteem to all staff in the laboratory
for their timely support.

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1.Table of Contents

1. Table of contents

2. Project Profile

2.1. Project Definition

2.2. Project Description

2.3. Existing System

2.4. Problem Statement

2.5. Need for New System

2.6. Proposed system overview

2.7. Scope of the System

2.8. Outcomes

2.9. Tools And Technology with Short Justification

2.10. Project Plan

3. Requirement analysis

3.1 Feasibility Study

3.2. User of the System

3.3. Module of the System

3.4. The Process Model

3.5. Hardware and Software requirements

4. Design

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4.1. Use case Diagram

4.2. Diagrams
4.2.1. Data Flow Diagram
4.2.2. Flow chart
4.2.3. Class Diagram
4.2.4. Sequence Diagram
4.2.5. Activity Diagram
4.3. Entity Relationship Diagram
4.4. Data Dictionary

2. Project Profile

2.1 Project Definition:

e-commerce website project involves designing, developing, and implementing a digital
platform that encompasses the aforementioned features to create a seamless online
shopping experience for users. It aims to provide a user-friendly interface, efficient
transaction processing, and robust security measures to build trust and foster customer
satisfaction. Additionally, the project may include considerations for scalability,
performance optimization, and ongoing maintenance to ensure the long-term success and
sustainability of the e-commerce platform.

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2.2 Project Description:

e-commerce website is an ambitious project aimed at creating a robust and user-friendly e-

commerce website to provide customers with a seamless online shopping experience. The
platform will cater to a wide range of product categories, offering a diverse selection of goods
for purchase. With a focus on usability, security, and scalability, e-commerce website seeks to
become a trusted destination for customers to browse, discover, and purchase products
conveniently from the comfort of their homes.

Key Features:

User Authentication and Account Management: Secure user registration and login
functionality. Profile management for users to update personal information, view order history,
and track shipments.

Product Catalog: A comprehensive catalog showcasing various product categories and

subcategories. Detailed product pages with images, descriptions, pricing, and specifications.

Shopping Cart and Checkout: Intuitive shopping cart system for users to add, remove, and
update items. Seamless checkout process with multiple payment options, including credit/debit
cards, digital wallets, and online payment gateways.

Search and Filter Functionality: Advanced search functionality to help users find products
quickly based on keywords, categories, brands, and price ranges.

Filtering options to refine search results by attributes such as size, color, and availability.

Order Management and Fulfillment: Order tracking and management system for
administrators to process orders, manage inventory, and update order statuses.

Integration with shipping carriers for real-time tracking and delivery updates.

Responsive Design and Cross-Platform Compatibility: Mobile-responsive design to ensure a

seamless browsing and shopping experience across devices and screen sizes.

Compatibility with major web browsers to reach a wider audience.

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Security Measures: Implementation of SSL encryption and secure payment gateways to protect
sensitive user data and ensure secure transactions.

2.3 Existing System:

The existing system for an e-commerce website typically involves an operational website that
facilitates online buying and selling of products or services. Here's a breakdown of the
components typically found in an existing e-commerce system:

Website Interface: The e-commerce website provides an interface for users to browse products,
add items to their shopping cart, and proceed to checkout. It includes features such as product
categories, search functionality, product pages with descriptions and images, and a shopping cart
system.

User Authentication and Account Management: Users can create accounts, log in, and
manage their profiles. This includes features such as registration forms, login pages, profile
editing, password recovery, and order history.

Product Management: Admins can add, edit, and delete products from the inventory. They can
also manage product categories, prices, descriptions, and images. This may include a backend
interface for managing products, categories, and inventory levels.

Order Management: The system tracks orders from placement to fulfillment. Admins can view,
process, and update order statuses, manage shipping and delivery, generate invoices, and handle
returns or refunds.

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Payment Processing: The website integrates with payment gateways to securely process
transactions. This includes support for various payment methods such as credit/debit cards,
digital wallets, and online banking. Payment gateways ensure secure transfer of payment
information between the website and financial institutions.

Security Measures: The system employs security measures to protect user data and ensure
secure transactions. This includes SSL encryption, secure authentication mechanisms, PCI
compliance for handling payment data, and measures to prevent fraud and unauthorized access.

2.4 Problem Statement:

The objective of this e-commerce project is to address the identified challenges and develop a
robust, user-friendly, and scalable e-commerce platform that enhances the overall shopping
experience for customers while streamlining backend operations for businesses. By focusing on
improving usability, efficiency, scalability, security, and personalization, the project aims to
drive customer satisfaction, increase sales, and foster long-term growth and success in the
competitive e-commerce market.

2.5 Need for New System:

Streamlining backend operations, such as inventory management, order processing, and

customer support, is essential for optimizing efficiency and reducing costs. A new system with
automation and optimization features can improve operational efficiency and productivity.

Overall, the need for a new system in e-commerce arises from the desire to address existing
challenges, leverage emerging opportunities, and stay competitive in a rapidly evolving digital
landscape. By investing in a new and innovative e-commerce system, businesses can enhance
their capabilities, improve customer satisfaction, and drive sustainable growth and success.
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2.6 Proposed System Overview:

The proposed system, aims to redefine the e-commerce landscape by introducing cutting-edge
features and technologies that enhance user experience, streamline operations, and drive business
growth. will serve as a dynamic and comprehensive platform that caters to the diverse needs of
both customers and businesses, offering a seamless and personalized shopping experience while
empowering merchants to optimize their online presence and maximize sales potential.

2.7 Scope of the System:

Providing channels for customer inquiries, feedback, and support such as live chat, email
support, and FAQs.

Integrating with helpdesk software to streamline customer communication and issue resolution
processes.

The scope of the system in an e-commerce website encompasses a wide range of functionalities
and features aimed at delivering a seamless, secure, and personalized shopping experience for
users while optimizing backend operations and driving business growth. By focusing on these
key aspects, the e-commerce system aims to meet the needs and expectations of both customers
and businesses in the competitive online marketplace.

2.8 Outcomes:

Increased Sales and Revenue: One of the primary objectives of an e-commerce website is to
drive sales and generate revenue. By providing a user-friendly interface, a wide range of
products, and seamless checkout processes, the website aims to increase conversion rates and
sales volume

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Expanded Customer Base: An effective e-commerce website can attract new customers and
expand the business's customer base. Through marketing efforts, search engine optimization
(SEO), and social media integration, the website aims to reach a broader audience and acquire
new customers.

Enhanced Customer Experience: A well-designed and intuitive e-commerce website aims to

provide an exceptional shopping experience for customers. This includes features such as easy
navigation, personalized recommendations, responsive design, and efficient customer support,
leading to increased customer satisfaction and loyalty.

Improved Brand Image and Reputation: A professional and user-friendly e-commerce

website reflects positively on the brand image and reputation of the business. By providing a
secure and reliable platform for online transactions, the website aims to build trust and credibility
among customers.

Optimized Operational Efficiency: e-commerce website streamlines various business

operations, including inventory management, order processing, and customer support.
Automation tools, integration with backend systems, and analytics-driven decision-making aim
to optimize efficiency, reduce costs, and improve productivity.

Data-Driven Insights and Decision Making: e-commerce website generates valuable data and
insights into customer behavior, sales performance, and market trends. Analytics tools and
reporting features enable businesses to make informed decisions, identify opportunities for
optimization, and drive strategic growth initiatives.

Global Reach and Accessibility: e-commerce website provides businesses with the opportunity
to reach customers worldwide and expand into new markets. By offering international shipping,
multi-language support, and currency conversion options, the website aims to cater to a global
audience and increase market reach.

Adaptability and Innovation: e-commerce website needs to adapt to changing market trends,
technological advancements, and customer preferences. Continuous innovation, updates, and
enhancements aim to keep the website competitive, relevant, and responsive to evolving needs.

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2.9 Tools And Technology with Short Justification :

Programming Languages: HTML, CSS, JavaScript: These are foundational languages for
building the front-end of the website, ensuring a visually appealing and interactive user interface.

Front-end Frameworks: Angular: These frameworks facilitate the development of dynamic and
responsive user interfaces, improving the overall user experience.

Back-end Frameworks: Node.js: These frameworks provide server-side logic and handle
backend operations such as user authentication, data processing, and API integrations.

Database Management Systems (DBMS): MySQL: These DBMSs store and manage product
data, user information, and transactional data, ensuring efficient data retrieval and management.

Content Management Systems (CMS): Magnet: These CMS platforms offer pre-built solutions
for managing product catalogs, content publishing, and user management, reducing development
time and effort.

Payment Gateways: Online net banking: These payment gateways enable secure online
transactions, supporting various payment methods such as credit/debit cards, digital wallets, and
online banking.

Security Tools: SSL Certificates, Firewalls, Security Plugins: These tools help protect user data,
payment information, and website integrity from cyber threats and vulnerabilities, ensuring
secure transactions and compliance with data protection regulations.

Analytics and Reporting Tools: Google Analytics: These tools provide insights into website
traffic, user behavior, and sales performance, enabling businesses to make data-driven decisions
and optimize their marketing and sales strategies.

Customer Relationship Management (CRM) Systems: Salesforce, HubSpot, Zoho CRM:

These CRM systems help businesses manage customer relationships, track interactions, and
personalize marketing campaigns, enhancing customer engagement and retention.

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Search Engine Optimization (SEO) Tools: SEMrush, Moz: These tools assist in optimizing
website content, improving search engine rankings, and driving organic traffic to the e-
commerce website, increasing visibility and attracting potential customers.

2.10 Project Plan

Project Initiation:

Define project objectives, scope, and requirements.

Identify stakeholders and establish communication channels.

Allocate resources (team members, budget, tools, technologies).

Market Research and Analysis:

Conduct market research to understand target audience, competitors, and industry trends.

Analyze customer needs, preferences, and pain points.

Identify niche opportunities and competitive advantages.

Planning and Strategy:

Develop a project plan outlining tasks, timelines, and milestones.

Define technical architecture, platforms, and technologies.

Establish development methodologies, workflows, and quality assurance processes.

Design Phase:

Create wireframes and mockups for the user interface (UI) and user experience (UX).

Design branding elements, including logos, color schemes, and typography.

Develop prototypes and conduct usability testing for feedback and iteration.

Development Phase:

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Set up development environment and version control systems.

Implement front-end and back-end functionalities according to design specifications.

Integrate third-party APIs for payment gateways, shipping, analytics, etc.

Ensure cross-browser compatibility, responsiveness, and accessibility.

Content Creation and Management:

Generate high-quality content for product descriptions, categories, and marketing materials.

Optimize content for search engines (SEO) and user engagement.

Implement content management system (CMS) for easy updating and publishing.

Testing and Quality Assurance:

Conduct comprehensive testing, including functionality testing, usability testing, and

performance testing.

Identify and address bugs, errors, and inconsistencies.

Perform security audits and penetration testing to ensure data protection and compliance.

Deployment and Launch:

Prepare for deployment to production environment.

Configure servers, domains, and SSL certificates for security.

Conduct final user acceptance testing (UAT) and sign-off from stakeholders.

Launch the e-commerce website to the public and announce its availability.

Post-Launch Monitoring and Optimization:

Monitor website performance, uptime, and user interactions.

Collect and analyze data on website traffic, sales, and customer behavior.

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Implement continuous improvements, updates, and optimizations based on feedback and

insights.

Provide ongoing support, maintenance, and security updates to ensure smooth operation and
customer satisfaction.

Marketing and Promotion:

Develop a marketing strategy to attract traffic and drive conversions.

Implement digital marketing tactics such as search engine optimization (SEO), social media
marketing, email marketing, and pay-per-click (PPC) advertising.

Create promotional campaigns, discounts, and incentives to encourage sales and repeat
purchases.

Customer Support and Engagement:

Set up channels for customer support, including live chat, email, and phone support.

Provide resources such as FAQs, tutorials, and help documentation to assist customers.

Engage with customers through personalized communication, feedback surveys, and loyalty
programs to foster long-term relationships.

Evaluation and Performance Metrics:

Evaluate project outcomes against predefined objectives and success criteria.

Measure key performance indicators (KPIs) such as conversion rate, average order value,
customer retention rate, and return on investment (ROI).

3. Requirement Analysis

3.1 Feasibility Study

User Requirements:

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User Registration and Login: Users should be able to create accounts, log in securely, and
manage their profiles.

Browsing and Search: Users should be able to browse products by category, search for specific
items, and filter search results.

Product Details: Users should be able to view detailed product information, including
descriptions, images, prices, and availability.

Shopping Cart: Users should be able to add items to a shopping cart, view cart contents, and
proceed to checkout.

Checkout Process: Users should be guided through a seamless checkout process, including
shipping and payment options.

Order Tracking: Users should be able to track the status of their orders and receive
notifications about order updates.

User Account Management: Users should be able to update their account information, view
order history, and manage preferences.

Admin Requirements:

Product Management: Admins should be able to add, edit, and delete products, manage
categories, and update inventory levels.

Order Management: Admins should be able to view, process, and fulfill orders, update order
statuses, and handle returns/refunds.

User Management: Admins should be able to manage user accounts, including registration
approvals, password resets, and account permissions.

Analytics and Reporting: Admins should have access to analytics tools and reports for tracking
sales performance, user activity, and website metrics.

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Content Management: Admins should be able to manage website content, including pages,
menus, banners, and promotional materials.

Functional Requirements:

Search Functionality: The website should support advanced search capabilities, including
keyword search, filtering, sorting, and autocomplete suggestions.

Responsive Design: The website should be responsive and accessible across various devices and
screen sizes, ensuring a consistent user experience.

Security Features: The website should implement security measures such as SSL encryption,
secure authentication, and PCI compliance to protect user data and transactions.

Payment Integration: The website should integrate with payment gateways to support secure
online transactions, including credit/debit cards, digital wallets, and other payment methods.

Order Tracking: The website should provide order tracking functionality, allowing users to
monitor the status of their orders in real-time.

Social Media Integration: The website should integrate with social media platforms for sharing
products, customer reviews, and promotional offers.

Non-Functional Requirements:

Performance: The website should load quickly and respond promptly to user actions, providing
a smooth and seamless browsing experience.

Scalability: The website should be able to handle increased traffic, transactions, and data
volume as the business grows, without compromising performance.

Reliability: The website should be reliable and available 24/7, with minimal downtime and
disruptions to service.

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Usability: The website should be intuitive and easy to navigate, with clear labels, instructions,
and feedback mechanisms to guide users through the shopping process.

Accessibility: The website should be accessible to users with disabilities, complying with web
accessibility standards and guidelines.

Compatibility: The website should be compatible with major web browsers, operating systems,
and devices, ensuring broad accessibility and usability.

3.2 Users of the System

1. Admin

2. User

3. Service provider

3.3 Modules of the System

3.3.1 Admin Module:

The admin module is the central control panel of the website, and it is used by the

website's administrators or owners to manage the overall functioning of the website.

module typically includes features such as:

1. User management:

2. Service provider Management

3. Service management:

4. Reporting and analytics:

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3.3.2 User Module:

The user module is the part of the website that is used by customers who are looking for
services.
The user module typically includes features such as:

1. Account creation:

2. Service browsing:

3. Service orders management:

4. Payment processing:

5. Profile management

3.3.3 Service Provider Module:

The service provider module is the part of the website that is used by professionals who want to
offer their services.

The service provider module typically includes features such as:

1. Account creation:

2. Service management:

3. Service orders management

4. Payment management:

5. Profile management:

3.4 Process Model

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A process model is like a roadmap that shows the steps and activities a project goes through from
start to finish. It helps teams understand the workflow, plan tasks, and ensures a structured
approach to achieving project goals.

3.4.1 The Waterfall Model

1 Requirements

2 Analysis

3 Design

4 coding

5 Testing

6 Operations

The waterfall model is a sequential design process, often used in software development processes
in which progress is seen as flowing steadily downwards (like a waterfall) through the phases of
Conception, Initiation, Analysis, Design, Construction, Testing, Production/Implementation and
Maintenance.

Thus, the waterfall model maintains that one should move to a phase only when its proceeding
phase is completed and perfected.

However, there are various modified waterfall models (including Royce's final model) that may
include slight or major variations on this process.

Stages of the Waterfall Model Explained: -

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• Requirement Analysis and Definition

All possible requirements of the system to be developed are captured in this phase. Requirements
are a set of functions and constraints that the end user (who will be using the system) expects
from the system. The requirements are gathered from the end user at the start of the software
development phase. These requirements are analyzed for their validity, and the possibility of
incorporating the requirements in the system to be developed is also studied. Finally, a
requirement specification document is created which serves the purpose of guideline for the next
phase of the model

• System and Software Design

Before starting the actual coding phase, it is highly important to understand the requirements of
the end user and also have an idea of how the end product should look like. The requirement
specifications from the first phase are studied in this phase and a system design is prepared.
System design helps in specifying hardware and system requirements and also helps in defining
the overall system architecture. The system design specifications serve as an input for the next
phase of the model.

• Implementation and Unit Testing

On receiving system design documents, the work is divided in modules/units and actual coding is
started. The system is first developed in small programs called units, which are integrated in the
next phase. Each unit is developed and tested for its functionality; this is referred to as unit
testing. Unit testing verifies if the modules/units meet their specifications.

• Integration and System Testing

As specified above, the system is first divided into units which are developed and tested for their
functions. These units are integrated into a complete system during integration phase and tested
to check if all modules/units coordinate with each other, and the system as a whole behaves as
per the specifications. After successfully testing the software, it is delivered to the customer.

• Operations & Maintenance

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This phase of the waterfall model is virtually a never-ending phase. Generally, problems with the
system developed (which are not found during the development life cycle) come up after its
practical use starts, so the issues related to the system are solved after deployment of the system.
Not all the problems come into picture directly, but they arise from time to time and need to be
solved; hence this process is referred to as maintenance.

3.4 Hardware & Software Requirements

Hardware Requirement’s

Name of components Requirements

Processor Pentium IV or above

RAM 1GB or above

Hard disk 50GB or above

Software Requirements

Name of Components Requirements

Operating System Linux, Ubuntu, MacOS, Windows.

Tools & Technology Frontend: ANGULAR, HTML, CSS,

JavaScript, jQuery
Backend: MySQL, XAMPP

4. Design
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4.1. Use case diagram

4.2. Diagrams [Structured Or OOAD]

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4.2.1. Data Flow Diagram

4.2.1.1. Context Level DFD:

4.2.1.2. Level 1 DFD for Admin :

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4.2.1.3. Level 1 DFD for Users :

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4.2.1.4. Level 1 DFD for Service Provider :

4.2.1.5. Second Level DFD for Service management

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4.2.1.6. Second Level DFD for Permission management:

4.2.2. Flow Chart

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OOAD:

4.2.3. Class Diagram:

4.2.4. Sequence Diagram:

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4.2.5. Activity Diagram:

For user:

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For Admin:

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For Service Provider:

4.3. Entity Relationship Diagram:

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4.4. Data Dictionary

Sr Field Name Data type Where used? Description

No.
1 Adminid int (5) admin Unique identifier for each
admin (Auto_increment)
2 Adminemailid text admin Display the email of
admin from admin table
3 Adminpassword text admin Display the password of
admin from admin table
4 Useremail text feedback_website Email of the user who
submitted the feedback
5 Uname text feedback_website, Name of the user who
registered_user submitted the feedback
from feedback_website
and
registered_user table
6 browser text guestuser_location, Display the browser of
service_provider_location the service provider and
user from
guestuser_location,
registered_user_location
and
service_provider_location
table

7 device_type text guestuser_location, Display the device type of

service_provider_location the service provider and
user from
guestuser_location,
registered_user_location
8 ip_address text guestuser_location, Display the ip address of
service_provider_location the service provider and
user from

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guestuser_location,
registered_user_location
and
service_provider_location
table
9 keyword_id Int (5) keywords Unique identifier for each
keyword
(Auto_increment)
10 service_id Int (5) keywords, service Display the service id
from Service and
keywords table
11 keyword_name text keywords Display the keywords
entered by the admin
12 per_id Int (2) permission,
registered_user
13 per_type text permission
14 Servicepid Int (5) Providerservices, Unique identifier for each
payment_master, service provided by
orders service provider
(Auto_increment)
15 provider_id Int (5) providerservices, Display the service
service_provider_location provider id from
providerservices and
service_provider_location
table
16 Serviced Int (5) providerservices Unique identifier for each
service (Auto_increment)
17 service_name text providerservices Display the name of the
service
18 Img text providerservices Display image of the
service provider
19 img_text longtext providerservices Display the alternate text
for the image
20 description text providerservices Display the description of
the service
21 Userid Int (5) registered_user Unique identifier for
registered user
(Auto_increment)
22 Emailed text registered_user Display e-mail of the
registered user
23 userpassword text registered_user Display the password of
the registered user
24 rgu_id Int (5) registered_user Unique identifier for

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registered user
(Auto_increment)
25 user__id Int (5) registered_user, Display user id from the
orders, registered_user table
payment_master
26 service_type text service Display the type of the
service
27 s_description text Service,order Display the description of
the service
28 Providerid Int (5) serviceprovider, Unique identifier for each
sp_rating service provider
(Auto_increment)
29 providername text serviceprovider, Display the name of the
sp_rating service provider
30 sp_password Varchar (10) serviceprovider Display the password of
the service provider
31 Address text serviceprovider Display the address of the
service provider
32 provideremailid text serviceprovider Display the email of the
service provider
33 mobile_no text serviceprovider Display the mobile no. of
the service provider
34 user1id Int (5) sp_rating Display the user from the
user table
35 order_id Int orders Primary key for the order
table
36 payement Int Orders
37 transaction_id varchar(255) payment_master The unique transaction id
used for payment
38 date_of_transaction Date payment_master The data on which
transaction is done
39 Status Text payment_master The status of the
payment

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