Aaron Gnanaraj| Sr.

Business System Analyst

@ +1 (567) 970-1055 | [email protected]

Objective:
A detail-oriented professional, with problem-solving, critical thinking and task achievement skills. Extensive experience
in delivering and deploying large-scale projects from the Healthcare, Investment Banking, Capital Markets and Finance
domains. I am looking forward to working with a progressive organization where I can contribute my analytical skills
acquired from education and experience as well as enhancing my professional career.

Summary:
 Over 7+ years of experience in Business Analysis, Scrum and delivering IT Infrastructure solutions for Clients in
Healthcare and Financial domains.
 Good Knowledge of the Software Development Life Cycle (SDLC) methodologies like Agile, Waterfall and Hybrid
models.
 Skilled in managing large scale Agile Product Lifecycle Development (Agile PLM) based project/ programs,
based on Scaled Agile Framework (SAFe), Scrum, Kanban & Rapid Application Development (RAD) frameworks
in Agile methodologies, involving envisioning, planning, designing, defining project delivery framework,
schedule development, resource management, project progress monitoring and delivery.
 Extensive experience in documenting Business Requirements, Use Cases, Functional and Non-Functional
Requirements, System Design, System Requirements and Change Management.
 Experienced in creating and maintaining artifacts such as Business Requirement Document (BRD), Functional
Requirement Documents (FRD), System Specification Document (SSD) and Requirement Traceability Matrix
(RTM).
 Functional knowledge of the Claim Processing Systems, Member Enrollment, Billing Information, Investment
Banking, Supply Chain Management, Order Processing, Payment Processing and Clinical Provider Order Entry.
 Proficient in creating structural and behavioral UML diagrams using MS Visio.
 Performed planning and development of Test Plans, Test Cases and Test Scenarios to meet product’s business
requirements.
 Performed Functional Testing and facilitated User Acceptance Testing.
 Extensive Knowledge in Medicare and Medicaid domains of the healthcare systems.
 Played pivotal role in generation and execution of SQL Queries.
 Extensive knowledge in using Web Services Testing for the projects using SOAPUI, Swagger and Postman.
 Proficient in Microsoft Office software including MS Access, Word, Excel, and PowerPoint
 Worked with databases like MS Access, Oracle, and SQL Server.
 Extensively involved in PI planning, Scrum Development, Product Release Management, Feature Grooming,
Product Backlog Refinement, Breaking Down User Stories and Defining User Story Acceptance Criteria.
 Experience in using agile techniques like User stories, ATDD, CI/CD, and Automated.
 Trained the team in conducting effective Scrum process and other scrum ceremonies like Sprint Planning, Daily
Stand-ups, Sprint Review and Sprint Retrospective.
 Used project management tools like Jira and Rally for status reporting and planning.
 Facilitate estimation meetings using relative effort estimation techniques. Gather/report all
relevant Agile metrics burn down charts and team velocity.
 Strong Inter-Personal, Communication Skills and Multi-Tasking Skills with ability to work in a global
environment with cross functional and diverse teams.
 Experience in successfully leading a team to achieve project targets and deadlines.
 Good experience in conducting requirements gathering sessions using techniques like User Interviews,
workshops, JRP and JAD sessions with different stakeholders.
 Strong ability to communicate technical design, plans, progress, issues, and alternatives.

TOOLS SUMMARY:
 SDLC Methodologies Agile, Hybrid and Waterfall.
Frameworks SAFe, Scrum, Kanban, XP, RAD, ATDD, TDD, DevOps
Project Management JIRA, MS Project, HP ALM, Confluence, SharePoint
Prototyping Tools iRise, Balsamiq, draw.io, InVision
Modeling Tools MS Visio
Testing Applications Postman, SOAPUI, Swagger, Selenium, Quick Test Pro, Load Runner
Databases Oracle, MS Access, Microsoft SQL Server, IBM DB2, Mongo DB
BI tools SAP Crystal Reports, Tableau, SSRS, Adobe Analytics
ETL Tools Informatica PowerCenter, Excel, Tableau
Programming Language C, C++, Java, .NET, HTML5, SQL,
Web Technologies XML, XSD, HTML, CSS, SMTP, JavaScript, SOAP, REST, API, AJAX, JSON, GIT

Professional experience:
CVS Pharmacy, Dallas, Texas
Sr. Business System Analyst
Project: Kidney Care Implementation July 2022 – Aug 2023
Description: Worked on project for implementation of a new application for managing a Kidney Care plan and Medical
Devices. I also worked on the creation of a single Enterprise Customer profile for CVS across different LOB for Oracle
CDM Fusion. I was also part of the implementation of the Drug Sales Revenue application using Concur.
Responsibilities:
 Elicitation of business requirements using various techniques such as one-to-one interviews and requirement
workshops for Concur.
 Provide Business Management and Process Development expertise to the team and help them transform and
adapt to the Scaled Agile Framework (SAFe) environment.
 Participation in Project Meetings and Design Groups with other team members in preparing Impact, Gap and SWOT
Analysis reports and other project development.
 Composing Data Flow diagrams, Process Flow Charts and Business Process mapping & models for various business
processes. Creating ad-hoc and canned reports according to reporting business and data requirements using Tableau
and SQL queries.
 Performing data mapping using SQL queries to understand incoming data flow from distributed platforms and
delivering mapping from legacy system to data warehouse and Data management.
 Worked on Rally to create user stories and acceptance criteria for the ETL processes ingest data from multiple
sources to new data warehouse. Updated user stories in the backlog as necessary according to changes.
 Used ServiceNow for Production Support tasks, project status and change tickets, and as primary knowledge base.
 Participating in the development and planning of the UAT test cases, including test plans and scripts, based on
requirements.
 Documenting Change Requests and conducting regression, cost benefit and budget analysis accordingly and deliver
results to project management team.
 Facilitated all the Scrum ceremonies like Daily scrum meetings, Iteration planning, Product Backlog Grooming,
Iteration review and Iteration retrospective.
 Manage the lifecycle of Software Development Processes (SDLC), from Managing the implementation cycle to
include adherence to critical dates, testing, escalations, prioritization and customer communications.
 Train the team to implement Agile practices like Test Automation, CICD, TDD, ATDD, Continuous Testing, Pairing
and Agile Games to achieve the Definition of Ready and Definition of Done without Technical Debts.
 Understanding complex Healthcare Business Model and help document the Process Flows Diagrams and Business
Software Requirements for Concur using JIRA tool by authoring user stories and epics, understanding system gaps,
facilitating discussions with business stakeholders, help build system requirements documents.
 Extensively applied the best use of Application Lifecycle Management (ALM) tool - Rally to keep track of User
Stories, Tasks, and progress of the work through tracking the Velocity and Capacity metrics of the team and
constantly monitored Burn Down and Burn up Charts for evaluation.
 Work closely with the team involved in developing API Web Services for Oracle CDM Fusion, Web Applications
using Oracle CDM Fusion and Graphical User Interface.
 Participate in PO Sync and work with the team extensively during the PI Planning Session.
 Create Dashboards in Rally for tracking the project progress and impediments and provide status reports
confirming findings and identify bottlenecks in business processes and offer solutions to mitigate downstream
issues and save revenue losses to clients.
 Support business trainers by preparing training documents using MS Word and conducting training sessions to help
the team understand the best practices of Agile Principle.
 Ensure adherence to all enterprise HIPAA compliance, legal and audit requirements for the project. Develop and
execute appropriate mitigation plans to contain the risk and prevent evolution into critical issues.
 Facilitate in system integration testing, dry run before deployment and user acceptance testing and facilitate defect
triage calls and defect analysis.
Environment: SAFe, Concur Rally, SharePoint, .NET, ServiceNow, Oracle CDM, CI/CD, REST, GIT, MS Word, MS Excel,
Postman, MS Teams, Webex, Oracle Fusion, Tableau, Swagger.

Express Scripts Pharmacy, Austin, Texas

Sr. Business Analyst / Product Owner
Project: Retail Prescription Supply Chain and Order Management July 2021 – Jun 2022
Description: Worked on Retail Supply Chain and Order Management project for Enhancement and increasing the
Reliability of the Order Management System, Prescription, Shipment, Payment Processing, and Financial Entity API’s.
Also worked on Integrating the entities to support implementation of Cash Payment Option for Prescriptions without
any coverage from plans. Worked on creation of Chatbot using RPA using Oracle CDM Fusion.
Responsibilities:
 Responsible for business requirements gathering using Azure DevOps and Jira Align tools and authoring user
stories, epics.
 Facilitate discussions with business stakeholders and help build System Requirement documents.
 Develop and maintain a technical Product Roadmap and backlog to capture the business themes, epics and
stories while collaborating with the stakeholders’ using tools like Matter Most, Skype and WebEx and work in
prioritizing the highest impact work for the team.
 Train the team to implement agile practices like test automation, CICD, PDD, pair programming and
retrospectives to achieve Definition of Done and Definition of Ready without any technical debts.
 Actively participate in Program Increment Planning sessions that form a cohesive plan for the upcoming sprints
and help manage internal and external dependencies, also making sure the team is delivering values iteratively.
 Ensure adherence to all enterprise HIPAA compliance, legal and audit requirements for the project.
 Own product health identifiers, monitor alerts using Splunk tool and communicate the product health and the
KPI's with business stakeholders.
 Perform requirement feasibility analysis, gap analysis, risk, and impact analysis.
 Work with team in an Agile delivery model and conduct backlog refinement sessions and conduct sprint reviews
to walkthrough sprint results to business stakeholders.
 Work closely with the team in development of API, Web applications and Chat bot using Oracle CDM Fusion.
Assist in creation of API's by creating stub requests using postman and perform user acceptance testing.
 Converted high level requirements Epics into small User Stories as well as tasks and made sure user stories adhere
the INVEST criteria.
 Created Release Planning for sprints by calculating the Estimated Velocity continuously.
 Played a pivotal role in setting up Acceptance Criteria, creating test plans, recording test result for all the user
stories.
 Provide statistical analysis and insight to support the impact assessment of change, and specifically, forecasting,
and scheduling effectiveness of the change request management by performing impact analysis.
 Facilitate process development for an initial network Change Management Process and documenting the change
in BCBS formal documentation repository in Microsoft SharePoint.
 Apply knowledge of Application Lifecycle Management (ALM) tool - JIRA for tracking the dashboard on the
project progress and impediments and provide status reports confirming findings.
  Also create verbiages for each object in the API in the Postman tool for the RESTful API.
 Facilitate defect triage calls and defect analysis.
 Understand complex healthcare and pharmaceutical business model and help document the process flow
diagrams, identify bottlenecks in business processes, offer solutions to mitigate downstream issues and save
revenue lost to client.
Environment: Agile, SAFe, CICD, TDD, Azure DevOps, GIT, Jira Align, AWS S3, Postman, Robo-3T, SQL, Java, Splunk,
Confluence, MS Word, MS Excel, MS Outlook, WebEx, Skype, MatterMost, Oracle Fusion.

Advantasure, Richmond, Virginia

Sr. Business System Analyst
Project: Interoperability and Batch Jobs Optimization March 2020 – July 2021
Description: Worked on Delivery of Multiple Projects related to,
 Implementation of CMS mandate for Payers to implement Interoperability solution through FHIR API
connections.
 Automation of Workflow through Control M tool for uploading, notifying, validation and report generation of
the results for the Provider and Claim files for the Client Support teams in Advantasure. Providing Monitoring
form Oracle Fusion capabilities through a Tableau Dashboard (UI/UX) for Different Batch Jobs running in
Control M, Oracle, SQL and Informatica.
 Creation of files structure and ETL process for Risk and Quality metrics of claims, provider, member, member
enrollment, CMS files for different clients and processing of files and generating monthly reports.
Responsibilities:
 Responsible for Business requirements gathering using JIRA tool by authoring user stories and epics,
understanding system gaps, facilitate discussions with business stakeholders, build system requirements
documents, translate it into system specifications document.
 Perform requirement feasibility analysis, gap analysis, and issue and risk analysis with impact analysis.
 Create Mapping documents for source to target applications and conduct data analysis by executing queries in
Oracle Fusion.
 Ensures adherence to all enterprise HIPAA compliance, legal and audit requirements for the project. Develop and
execute appropriate contingency/mitigation plans to contain the risk and prevent evolution into critical issues.
 Worked on Supporting the migration of Infrastructure to 4.8 version and Oracle 19c.
 Review test scenarios and test cases from ALM test management tool and participate in system integration
testing for Oracle Fusion.
 Facilitated all the Scrum ceremonies like Daily scrum meetings, Sprint planning, Product Backlog Grooming Sprint
review and Sprint retrospective.
 Participation in project meetings/design groups with other team members in preparing Impact and Gap/SWOT
Analysis reports and project development reports according to industry HIPAA regulations.
 Managed the lifecycle of code development, from planning of sprints to deployment.
 Helped team to in implementing practices like Test Automation, CICD, TDD, ATDD to achieve the Definition of
Ready and Definition of Done without Technical Debts.
 Understanding complex healthcare business models and documenting them in process flows and business
software requirements for Adobe analytics.
 Extensively applied the best use of Jira tool’s features in keeping the track of User Stories, Tasks and progress of
the work through tracking the Velocity and Capacity of the team also constantly monitored Burn Down and Burn
up Charts for evaluation.
 Participated in PO Sync, Scrum of Scrum Calls and worked with team extensively during PI Planning.
 Conducting assessments for both new and existing feature sets and recommend solutions and remediation
measures.
 Ensures adherence to all enterprise HIPAA compliance, legal and audit requirements for the project. Develop and
execute appropriate contingency/mitigation plans to contain the risk and prevent evolution into critical issues.
 Review test scenarios and test cases from Qlik and qTest test management tool.
 Participate in system integration testing, dry run before deployment and user acceptance testing defect triage
calls for Oracle Fusion and assist in defect analysis.
  Acting as a Subject Matter Expert for Knowledge Transfer sessions to various Health Analytics and Provider teams
from business perspective.
Environment: SAFe, Jira, SharePoint, InVision, MS Visio, CI/CD, MS Word, MS Excel, ForgeRock, Postman, Single-Sign
On, FHIR, Control M, .NET, Oracle Fusion, UI/UX, Tableau, MySQL.

Health Care Service Corporation (BCBS), Chicago, Illinois

Sr. Business System Analyst
Project: Provider Maintenance Application Dec 2018 – Feb 2020
Description: Worked on Enhancement of an UI/UX Application for HCSC Employees and In-Network Providers to access
the provider related data such as Demographics, Location, Tax, Network, and many other provider data. This Salesforce
Application has a Business Rules driven groupings which will effectively assign providers to the group. This application
will also support Provider Relationship Management, Contract management and operational Reporting.
Responsibilities:
 Developed high level requirement documents Business Requirement Document (BRD) and consulted the
technical team and developed the detailed System Specification Document (SSD).
 Acting as a Subject Matter Expert for Knowledge Transfer sessions to various Health Analytics and Provider teams
from business perspective.
 Assisted in development of API’s and tested the API’s by creating test suites with stub requests and responses in
the SOAP UI and validated on various assertions.
 Created Technical User Stories and identified API webservices.
 Develop Business requirements based on input gathered from a variety of sources including analysis results and
feedback from Medicaid clients and/or states as well as CMS.
 Worked with the product owner and self-organizing and cross functional team members including technical lead,
Developers, Testers, and Quality Analyst for project completion.
 Used JIRA to keep track of user stories and track project progress through burndown charts.
 Conducted Joint Requirements Planning (JRP) sessions with the Subject Matter Experts (SME) and the key
stakeholders to understand business processes and the functionalities in detail.
 Facilitated, Servant Lead, Coached and trained all the Scrum ceremonies like Daily scrum meetings, Sprint
planning, Product Backlog Grooming Sprint review and Sprint retrospective.
 Assisted the business in redesigning the process and created a Business Process Modeling Notation (BPMN)
Diagrams, documented the business process flows through solving the complex business problems the
organization and teams on values and principles of Agile and Scrum.
 Communicate with other management, engineers, product manager and support specialists on Product issues.
 Facilitated team for playing Planning Poker to help team define story points for the user stories during the
Product Increment Planning and Sprint planning session.
 Worked on Artifacts Such as Product Backlog, Spring Backlog, and Release Burnup/Burndown charts.
 Prioritized the backlog item using MOSCOW technique.
 Conducted GAP analysis for identifying improvement areas from legacy systems to the current processes.
Analyzed the risks involved by conducting SWOT and Cost-Benefit Analysis.
 Created Unified Modeling Language (UML) diagrams including Activity Diagrams, Sequence Diagrams, Data Flow
Diagrams, Entity relationship diagrams and Use Case Diagrams.
 Created Static Prototypes using HTML and CSS for an overview of the UI/UX.
Environment: SAFe, Jira, SharePoint, InVision, MS Visio, Jenkis, CI/CD, UI/UX, Web Services, MS Word, MS Excel,
AngularJS, Java, IBM DB2, Kafka, CyberArk, Postman, Single-Sign On, SmartyStreets, MuleSoft.

Ameriprise Financial Services, Minneapolis, Minnesota

Business System Analyst
Project: Client Portfolio Account Website Jan 2018 - Dec 2018
Description: Worked on enhancement of the Web application for maintaining the Corporate Treasury Bonds, Brokerage
Accounts & Investment banking of the Ameriprise Financial Clients using Eagle Pace. Briefly worked on features related
to Maintenance of Portfolio Accounts, Implementation of the Advisor View of the Client Account, Single Sign On and
adding the Market News feature. Worked on the Website for Property and Casualty (P&C) Insurance & Reinsurance for
the users to sign up for the new Home Insurance & Reinsurance plan and worked on calculation of the risk profile of the
customer.
Responsibilities:
 Helped the Product Owner and Scrum Team to effectively estimate and prioritize various tasks and sub-tasks
associated with each user stories using Bucket sizing and KANO technique to avoid problems during sprint.
 Conducted Estimation Training Sessions for the Scrum Development team to help them better estimate the
efforts required for completing user stories based on Relative Sizing technique.
 Track and communicate team velocity and sprint/release progress and project dependencies outside of the
project team's control.
 Responsible for resolving various impediments affecting the progress of the Property and Casualty (P&C)
Insurance & Reinsurance project with the help of Product Owner for improving the velocity of the team.
 Facilitated, coached, and guided the teams on values and principles of Agile and Scrum.
 Managed the requirements for corporate treasury bonds and Requirement churn by incorporating the changes to
product backlog items regularly for any Capital market requirements for Property and Casualty (P&C) &
Reinsurance Insurance using Guidewire tool.
 Conducted Scrum ceremonies including Daily scrum meetings, Sprint planning, Product Backlog Grooming, Sprint
review, and Sprint retrospective and involved in every scrum ceremony.
 Assisted the team in making apt engagements through story selection, sizing, and task definition.
 Played a pivotal role in preparing Acceptance Criteria for Property and Casualty (P&C) Insurance & Reinsurance
user stories to be accepted by business in Guidewire Tool.
 Used UDDI to identify and study relevant web services for and parameters for the Guidewire application.
 Tested the requests and responses provided by the Soap Web Services using GIT, Postman and standardized them
to the format required by the application for the RESTful webservices for Guidewire tool.
 Modelled complex Web Orchestrations involving multiple web services from distributed teams.
 Created Technical User Stories and identified API webservices.
 Assisted Product Owner in converting Epics into small User Stories and tasks.
 Created Unified Modeling Language (UML) diagrams including Activity Diagrams, Sequence Diagrams, Data Flow
Diagrams, Entity relationship diagrams and Use Case Diagrams.
 Created Static Prototypes using HTML and CSS for an overview of the Graphical User Interface.
Environment: SAFe, TDD, Guidewire, ATDD, CICD, Jira, Confluence, MS Visio, MS Word, MS Excel, Tableau, Ajax,
AngularJS, Java, WebLogic, Oracle DB, SoapUI, Eagle Pace.

Karur Vyasa Bank, Chennai, India

Business Analyst
Project: Commercial Loan Application Jun 2016 – July 2017
Description: Commercial Loan System automates and manages the complete application processing flow of any finance
lending instrument, be it working capital loan, trade finance loan, investments loan, and treasury loan. The system takes
the acquisition from the first contact to application form acceptance, its workflow through various stages, queue
management, deviation management, user management and access controls, right up to the reject/approval decision
for the disbursement.
Responsibilities:
 Responsible for creating and reviewing business rules, business requirements, functional specifications, project
schedules, documentation and test plans related to commercial lending.
 Assisted with product evaluation, product customization, and system integration.
 Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams using Star UML.
 Supported testing, Test Cases in HP Quality Center that would test various Test scenarios.
 Authored Business Requirements Document (BRD) with the business users and created Functional Requirements
Document (FRD) and Systems Requirement Document (SRS).
 Performed Risk Analysis to identify the project critical success factors and prioritize requirements for Fusion
Banking Loan IQ.
 Performed UAT on business requirements, technical specifications, and product knowledge.
Environment: Waterfall, Oracle, Rational Doors, MS Project, Java, MS Excel, MS Access, HP Quality Center, Star UML.
Education:
 Bachelor’s in Mechanical Engineering - Kumaraguru College of Technology (Coimbatore, India)
 Master’s in Business Administration in Information Systems - University of Toledo (Toledo, Ohio)

Certification:
 SAFe Scrum Master 4.0 (SAFe SSM).
 SAFe Product Owner/ Product Manager 4.0 (SAFe POPM).
 Scrum Master Accredited Certification ™ (SMAC).
 PSM (Professional Scrum Master) Certification.