Topic 1: Write a paragraph (120-140 words) about the rules and principles in a code of ethics in a

technology company (list the rules/ principle, explain and give examples)
1. What are the rules and principles in a code of ethics?
2. How can you explain those?
3. What are examples of those?
4. How do the rules and principles influence your work?
5. How is the working environment you want to work?
6. Do you think they are important in your work?

All companies and businesses have a code of ethics to ensure professional behaviors for their
employees. Here are some rules and principles in a code of ethics that IT professionals should follow.
First, respect intellectual property.This means you should apply for a patent, register for a trademark or
copyright for your invention to protect your ownership of that work. In addition, you are not allowed to
plagiarize, copy or duplicate others’ works. Second, respect others’ privacy. It’s important for you not to
read your colleagues’ emails and always withhold your customers’ personal information. Finally, obey the
law. You must follow the rules and regulations given by the company such as arriving on time, dressing
suitably, turning off computer before leaving work,…Code of ethics is really important for all companies
because it can help employees work honestly and with integrity, which may create a more harmonious
work environment.

Topic 2: Write a brief instruction (120-140 words) to register copyright in IT

It is advisable to register a copyright for your invention as soon as it is completed to protect the ownership
of your work. (1) To register a copyright, you need prepare some files including: an application form,
certified copies of ID and two original works,... (2) Then, you bring all the documents to the copyright
office of Vietnam and follow these steps. (3) First, you fill in the register application form and file it with
fee. (4) The official fee for registration of copyrights depends on your specific work type. Once the
payment is completed, your application form is attached to an application number. Next, you will have to
wait for 30 days for no objections. If there is no objection, the examiners of the copyright office examine
your registration carefully. If there is no similarity found, your registration is approved. Finally, you are
received an extract from Register Office. (5) Copyright registration is really important because it not only
helps prevent your work from dishonest behaviors but protects your right and intellectual property.

Topic 3: Describe the steps to develop a piece of software you know well (120-140 words)
1. What software do you want to describe?
2. What is this software used for?
3. How many steps are there?
4. What are the steps?
5. What notes do you need to consider? (if necessary)

(1) Google chrome is a cross-platform web browser developed by Google. (2) It’s used to access web
pages on the Internet. (3) There are 6 main steps to develop Google Chrome including planning, analysis,
design, development, testing, maintenance. (4) In the first step - planning, the developer gathers
information from clients and builds an overview of the software. The second step is analysis wherein the
software is analyzed carefully to ensure that it would function properly at the end. The design step
basically builds the architecture of the software. The next step – development, is about writing code and
converting design documentation into the actual software. The testing stage assesses the software for
errors and bugs. In the final step – maintenance, the software would be maintained and upgraded from
time to time to adapt to changes. (5) Before you develop your app, remember to do market research
carefully because it can save you from making a lot of mistakes early on.

Topic 4: Write a paragraph (120-140 words) to give instruction to install computer software or
hardware
1. What computer software/ hardware do you want to install?
2. What is computer software/ hardware used for?
3. How many steps are there?
4. What are done in each step?
5. What notes/ cautions do you need to consider? (if necessary)

(1) I would like to talk about some steps to install Google Chrome. (2) Google Chrome is used for
accessing the World Wide Web. (3) You can easily install Google Chrome by following four simple steps
below. (4) First, access the Google Chrome website. Then click on the blue box that says "Download
Chrome." When the executable file has been downloaded, double click on this file to make the installation
run. Now, you just need click on ‘Next’ and follow the onscreen instructions to complete the installation.
Finally, reboot your PC if prompted. (5) Before you start to install Chrome, you must check if Chrome
supports your operating system. In addition, an Internet connection is required during installation, so
always keep your computer stay connected to the Internet.

Topic 5: Write a paragraph (120-140 words) to describe a computer maintenance procedure (at
least two components).
1. What computer components are maintained?
2. How often is each component maintained?
3. What activities are done in each component’s maintenance?
4. What is the most important step in maintenance procedure?
5. Why is the maintenance necessary?

Computer maintenance is very important for keeping computer running well. (1) It’s necessary for us to
maintain all the computer components, including software. (2) The frequency of maintenance varies on
the types of components. (3) For internal components, every 6 to 12 months, we should use a
compressed air to blow the dust out of the case or use a dry cloth to clean power supply, hard drive,
motherboard,... For external components, every month, we should use a damp cloth to clean the monitor
screen, the keyboard and the mouse. For software, it’s recommended to run antivirus scan, update the
operating system, run disk cleanup to delete unneeded files on a regular basis. (4) All the activities are of
the same importance because without one of them, the computer cannot run in tip-top shape. (5) The
average life span of a computer is from 5 to 6 years; however, it can last 7 to 8 years when maintained
properly. Thefefore, remember to maintain our computers regularly to lengthen their lifespan.

Topic 6: As a member of a testing team, write a review (120-140 words) on an IT product that you
know well.
1. What is the name of the product?
2. What do you think of its features (design, color, size, shape, durability, image quality, ….)?
3. What is your opinion on its performance?
4. What are its pros and cons?
5. What is your recommendation to improve this product?

(1) Now, I would like to review iPhone 12 pro max. (2) The phone features a new flat-sided design, which
makes it look more industrial and brings a solid feel. However, compared to its previous versions, it is a
bit less comfortable to hold. Besides the tradional colors such as black, white and gold, the phone is also
available in four more colors: Graphite, Gold, Silver and Pacific Blue providing users with various color
choices. (3) When it comes to performance, the phone is powered by A14 Bionic chip and has 8GB of
Ram with the starting storage of 128GB, which allows users to browse, upload and download faster. In
terms of battery life, the phone supports for 65W fast-charging and its battery can last up to 17 hours. (4)
From the above features, it can be said that the iPhone 12 Pro Max is really beautiful, has long battery life
and top-notch performance. (5) However, it feels almost too large, quite heavy and expensive. Therefore,
it’s recommended that the developers should reduce the cost to be suitable with people from all walks of
life.

Topic 7: Write a paragraph (120-140 words) about the procedures for handling a customer’s
complaint.
Explain what should a support technician should or shouldn't do in each step
 Greeting
 Active listening
 Gaining agreement
 Apologizing, empathizing and assuring
 Problem solving
 Confirmation

All support technician must follow this procedure for handling a customer’s complaint. The first step is
greeting the customer and identifying yourself. A good greeting should contain the information such as
your name, position, company name. The second step is active listening. In this step, you need listen to
the customer’s complaint and collect necessary information such as customer’s name, phone number and
specifics of the problem. The third step is gaining agreement. You need to summarize the customer’s
issue and confirm that you have the correct information. The fourth step is apologizing, empathizing
and assuring. Offer an apology if the problem is caused by the company or one of your products. Always
show your empathy and assure the customer that we will do everything to help them. The next step is
problem solving. Remember to handle the customer’s problem as quickly as possible. If the customer
wants you to call back later, end the conversation with a friendly tone and work on the issue. The final
step is confirmation. In this step, you need to ensure that the issue has been resolved to customer’s
satisfaction.

Topic 8: Write a paragraph (120-140 words) about codes of ethics, responsibilities, skills,
qualifications/ degrees needed for your future job.
1. What is your major and your future job option?
2. What are your job responsibilities?
3. What degree/ qualifications do you need to have to get a good job?
4. What skills do you need to have for your future job?
5. What codes of ethics should you follow in your future job?

(1) Now, I’m the third-year student majoring in Information Technology at HaUI. This major provides me a
lot of job choices such as programmer, webmaster, computer security specialist … (2) After graduation, I
would like to become a web designer who is responsible for designing websites. (3) Besides the
bachelor’s degree in IT, I need to obtain some international certificates such as IELTS or TOEIC which
will help to beautify my CV and make it outstanding from other applicants. (4) Furthermore, it’s also
necessary to equip myself with important skills such as teamwork, problem-solving, communication skill...
(5) To become a professional web designer, I myself must follow a code of ethics. First, I must obey the
laws and policies set by the company. Besides, it’s important to respect intellectual property by saying no
to plagiarism or duplicating. Information Technology is a broad and hard field; therefore, from now I’ll have
to try my best to accumulate knowledge and work-related skills to become an excellent web designer in
the future.

Topic 9: Write a paragraph (120-140 words) about tips for a perfect CV.
You should mention:
 Style, Format and Tone
 Grammar, Spelling and Punctuation
 Heading/ Personal information
 Work experience
 Education
 Skills
 References
 …

When it comes to creating a perfect CV, attention should be given to several key
elements. First, it's important to choose a professional tone and use a clear layout with
headings so it is easy to read. Besides, remember to check carefully for any spelling or
grammar mistakes as they can make a bad impression. Typically, a CV should be no
longer than two pages and has six sections, including: objective/ summary statement,
personal information, education, work experience, skills and references. You should
start with a short statement about what you want to achieve in your career. Then,
include your personal info like your full name, phone number, email and address. In the
education section, you should list your academic qualifications, certifications, and
language proficiency. When detailing your work experience, you should emphasize any
relevant work experience, internships, or part-time jobs. In the skills section, highlight
both technical and soft skills related to the job, providing examples where possible. You
can also mention references if you have them. It's important to avoid writing irrelevant
information such as personal details or hobbies, and also ensure that the CV is free of
errors.

Topic 10: Talk about some tips for a successful job interview.
Suggested questions:
1. What should you prepare for a job interview? (outfit, application packet – CV, cover letter, copies of
qualification, medical report, company research, etc.)
2. What should you do to stay calm and confident before the interview?
3. How do you make a good first impression in the job interview?
4. What are the things to avoid doing or saying during the job interview?
5. What questions should you ask the interviewers at the end of the job interview?

A successful interview requires preparation, confidence, and professionalism. Before the interview, you
should research the company and the position to gain a better understanding of what they're looking for in
an employee. Besides, it’s important to review the job description and think about how your skills and
experiences match the requirements of the position. Remember to practice answering common interview
questions, so you can be calm and speak confidently about your experiences, achievements as well as
your strengths in the interview. On the day of the interview, make a good first impression by arriving early,
dressing appropriately and make sure you have all the necessary documents, such as your resume,
cover letter, and references. During the interview, listen carefully to the questions and answer them
thoughtfully, and remember to avoid negative comments about previous employers or colleagues. At the
end of the interview, you should ask some relevant questions to demonstrate your interest in the role and
the company, for example: “When will I get the result of the interview?” Or “How does the company
measure success for this position?” By following these tips, you can present yourself as a strong
candidate and increase your chances of landing the job.