Technical Bulletin PAGE: 1/2

Reissued: 29-Mar-12
Model: S-C5 Date: 21-Mar-12 No.: RD127001b
RTB Reissue
The items in bold italics have been corrected.
Subject: Firmware Release Note: (Java VM v10 for eDC) Prepared by: H. Tamaki
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Java VM
v10 for eDC.

Version Program No. Effective Date Availability of RFU

10.04.02 D6405750H_edc April 2012 production Not available
10.03.01 D6405750G_edc March 2012 production Not available
10.02.00 D6405750F_edc February 2012 production Not available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
”Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

10.04.02 Symptom corrected:
1. SC899 occurs when a user swipes a card on the card reader while the
device is in 'sleep' mode.
2. An "OutOfMemory" error occurs due to lack of device memory when
some programs are running.
3. SDK application installation infrequently results in the disappearance
of a previously installed SDK application if multiple embedded
programs are installed.
4. Garbled characters can be included in the FAX "TSI" attribute if the fax
is handled by the Java VM. This can cause unexpected results for SDK
applications, such as file naming errors if using the "TSI" attribute for
naming metadata.
 Technical Bulletin PAGE: 2/2
Reissued: 29-Mar-12
Model: S-C5 Date: 21-Mar-12 No.: RD127001b
Version Modified Points or Symptom Corrected
10.03.01 Symptom corrected:
1. Even when the file type has been fixed at "PDF/A", other types of PDF files
can be created.
2. User codes and names are not displayed in the Job Log for jobs that involve
scanning or plotting using an SDJ/J application.
3. The area of the screen displayed behind a modal dialog responds to touch
operations under the following conditions:
Modal dialog is displayed -> User changes the screen (e.g. Copier to Home
screen) -> User returns to original screen with dialog
4. Cannot login following a series of repeated logins and logouts.
5. The stack size cannot be changed.
6. "OutOfMemoryException" occurs.
7. "StateMachine" cannot be stopped or canceled correctly.
8. A time-out occurs in Muffling mode.
9. Some of the login User IDs acquired by the application appear blank.
10. SC899 sometimes occurs at the conclusion of an SSL session.

Other changes:
1. Revised the wording of the error message displayed when the screen is
unable to switch to another application using a requestVisibleXlet.
2. The threshold for triggering "Memory full" was changed.
3. Supports VM Card eDC-i1.2.
10.02.00 Initial release
 Technical Bulletin PAGE: 1/2
Reissued: 29-Mar-12
Model: S-C5 Date: 12-Mar-12 No.: RD127002b
RTB Reissue
The items in bold italics have been corrected.
Subject: Firmware Release Note: (Java VM v10 UpdateTool) Prepared by: H. Tamaki
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Java VM
v10 UpdateTool.

Version Program No. Effective Date Availability of RFU

10.04.02 D6405750H_upd April 2012 production Not available
10.03.01 D6405750G_upd March 2012 production Not available
10.02.00 D6405750F_upd February 2012 production Not available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
”Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

10.04.02 Symptom corrected:
1. SC899 occurs when a user swipes a card on the card reader while the
device is in 'sleep' mode.
2. An "OutOfMemory" error occurs due to lack of device memory when
some programs are running.
3. SDK application installation infrequently results in the disappearance
of a previously installed SDK application if multiple embedded
programs are installed.
4. Garbled characters can be included in the fax "TSI" attribute if the fax
is handled by the Java VM. This can cause unexpected results for SDK
applications, such as file naming errors if using the "TSI" attribute for
naming metadata.
10.03.01 Symptom corrected:
1. Even when the file type has been fixed at "PDF/A", other types of PDF files
can be created.
2. User codes and names are not displayed in the Job Log for jobs that involve
scanning or plotting using an SDJ/J application.
3. The area of the screen displayed behind a modal dialog responds to touch
operations under the following conditions:
Modal dialog is displayed -> User changes the screen (e.g. Copier to Home
screen) -> User returns to original screen with dialog
4. Cannot login following a series of repeated logins and logouts.
5. The stack size cannot be changed.
6. "OutOfMemoryException" occurs.
7. "StateMachine" cannot be stopped or canceled correctly.
 Technical Bulletin PAGE: 2/2
Reissued: 29-Mar-12
Model: S-C5 Date: 12-Mar-12 No.: RD127002b
Version Modified Points or Symptom Corrected
8. A time-out occurs in Muffling mode.
9. Some of the login User IDs acquired by the application appear blank.
10. SC899 sometimes occurs at the conclusion of an SSL session.

Other changes:
1. Revised the wording of the error message displayed when the screen is
unable to switch to another application using a requestVisibleXlet.
2. The threshold for triggering "Memory full" was changed.
3. Supports VM Card eDC-i1.2.
10.02.00 Initial release
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 06-Apr-12 No.: RD127003

Subject: Firmware Release Note: Bank_1 Prepared by: M.Saiki

From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Bank_1.

Version Program No. Effective Date Availability of RFU

01.010:02 D6615500A_bank1 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

01.010:02 1st Mass production
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 06-Apr-12 No.: RD127004

Subject: Firmware Release Note: Bank_2 Prepared by: M.Saiki

From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Bank_2.

Version Program No. Effective Date Availability of RFU

01.010:02 D6615500A_bank2 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

01.010:02 1st Mass production
 Technical Bulletin PAGE: 1/2
Reissued: 29-Sep-16
Model: S-C5 Date: 06-Apr-12 No.: RD127006i
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Fax Prepared by: H. Morishima
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Fax.

Version Program No. Effective Date Availability of RFU

10.00.00 D1275784M September 2016 production Available
09.00.00 D1275784L June 2015 production Available
08.00.00 D1275784K February 2015 production Available
07.00.00 D1275784J August 2014 production Available
06.00.00 D1275784H August 2013 production Available
05.00.00 D1275784G November 2012 production Available
04.00.00 D1275784F August 2012 production Available
03.00.00 D1275784E June 2012 production Available
02.00.00 D1275784D May 2012 production Available
01.03.00 D1275784C 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

10.00.00 Other changes:
- Added support for adhering to the Lot 6 regulation of the EU in European
devices.
09.00.00 Other changes:
In SLNX v2.3.0 or later, the printer accounting method will be changed to match the
MFP specifications in SLNX.
This firmware is dependent on Fax firmware v09.00.00 (D1275784L) or later, so
please be sure to update it.
08.00.00 Symptom corrected:
SC899 may occur on the main machine if a Remote FAX is sent from the sub
machine.
07.00.00 Symptom Corrected:
[Simplified display only]: Icons on the Home Screen created by the user to link with
specific programs do not call (link with) those programs correctly.
 Technical Bulletin PAGE: 2/2
Reissued: 29-Sep-16
Model: S-C5 Date: 06-Apr-12 No.: RD127006i
Version Modified Points or Symptom Corrected
06.00.00 Symptom corrected:
Received fax files are not monitored by Auto Document Link and/or are not
displayed using Desk Top Binder if both the Output Mode Switch Timer setting is
enabled and the Reception File Processing "Store" setting is enabled.

This firmware is dependent on the following firmware module. Please be sure to

update this:
NetworkDocBox (D1275792F) or later
05.00.00 Symptom corrected:
1. An unlimited number of notification emails for the communication results are
sent out under the following conditions:
- The sending of this notification email to sender has been enabled, and
- The sender's address or group address to which the sender belongs has
been selected as a destination for the notification email
2. The FAX function cannot be used after the machine recovers from Energy
Saver mode.
04.00.00 Symptom corrected:
The FAX function cannot be accessed by pressing the function key or icon on the
Home screen while a FAX-related alert/warning is displayed.
03.00.00 Symptom corrected:
1. "Machine settings have been updated" is displayed on the FAX screen
whenever the user logs in using Facsimile User Authentication.
2. Only TTI1 can be selected when programming the initial settings if TTI is set to
"By FAX address".
02.00.00 Symptom corrected:
1. The FAX screen cannot be accessed using the function key or from the Home
screen if Facsimile Document Capture is enabled.
2. The red LED stays lit even after a new toner bottle is installed following Toner
End, or paper is reloaded following Paper End.
3. An error occurs if data is exported using Birdie when the machine is in Energy
Saver mode.
01.03.00 1st Mass production
 Technical Bulletin PAGE: 1/1
Reissued: 22-Aug-13
Model: S-C5 Date: 06-Apr-12 No.: RD127007d
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: NetworkDocBox Prepared by: K.Moriizumi
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the
NetworkDocBox.

Version Program No. Effective Date Availability of RFU

2.02 D1275792F August 2013 production Available
2.01 D1275792E November 2012 production Available
1.01 D1275792D August 2012 production Available
1.00 D1275792C 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

2.02 Symptom corrected:
Received fax files are not monitored by Auto Document Link and/or are
not displayed using Desk Top Binder if both the Output Mode Switch
Timer setting is enabled and the Reception File Processing "Store"
setting is enabled.

This firmware is dependent on the following firmware module. Please be

sure to update this:
FAX (D1275784H) or later
2.01 Other changes:
Supports Fax Connection Unit Type C
1.01 Symptom corrected:
If "SmartDeviceMonitor for Admin Accouting Report Package" is used to clear
the device's user counters, the time that the counters were cleared is not
recorded.

Other changes:
The status of the HDD Encryption and Data Overwrite features
(enabled/disabled) can be checked via Web Service and @Remote.
1.00 1st Mass production
 Technical Bulletin PAGE: 1/1
Reissued: 29-Sep-16
Model: S-C5 Date: 06-Apr-12 No.: RD127010b
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: RemoteFax Prepared by: H. Morishima
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the
RemoteFax.

Version Program No. Effective Date Availability of RFU

03.00.00 D1275785E September 2016 production Available
02.00.00 D1275785D August 2014 production Available
01.03.00 D1275785C 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

03.00.00 Other changes:
- Added support for adhering to the Lot 6 regulation of the EU in
European devices.
02.00.00 Symptom corrected:
Cannot receive an IP Fax.
01.03.00 1st Mass production
 Technical Bulletin PAGE: 1/1
Reissued: 06-Jan-15
Model: S-C5 Date: 06-Apr-12 No.: RD127014c
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Web Uapl Prepared by: Y. Saitoh
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Web Uapl.

Version Program No. Effective Date Availability of RFU

1.05 D1275788F February 2015 production Available
1.04 D1275788E March 2014 production Available
1.03 D1275788D March 2013 production Available
1.02 D1275788C 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

1.05 Symptom corrected:
- Although the fax function is installed in the device, "Fax Received
File" might not be displayed in the "Print Job/Stored File" menu in
Web Image Monitor.
1.04 Symptom corrected:
Scan to E-mail might fail even if the email size is 44,300 KB or less when the
following conditions are met:
- The HDD is not installed.
- "Scanner Features" > "Send Settings" > "Max. E-mail Size" is set to "On",
and the size is set to 44,301 KB or more.

This firmware is dependent on the following firmware modules. Please be sure

to update all of them:
- System/Copy firmware v3.18 (D1275780R) or later
- Scanner firmware v01.08 (D1275786G) or later
1.03 Symptom Corrected:
On Web Image Monitor, in “Device Management > Configuration > Scanner >
Default Settings for Normal Screens on Device”, the device might be unable to
change the settings of the options because of an unavailable Java applet.
1.02 1st Mass production
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 06-Apr-12 No.: RD127017

Subject: Firmware Release Note: PS3 Prepared by: M.Saiki

From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the PS3.

Version Program No. Effective Date Availability of RFU

1.00 D1275797A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

1.00 1st Mass production
 Technical Bulletin PAGE: 1/1
Reissued: 04-Oct-13
Model: S-C5 Date: 06-Apr-12 No.: RD127018b
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: PDF Prepared by: K.Moriizumi
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the PDF.

Version Program No. Effective Date Availability of RFU

1.03 D1275798C October 2013 production Available
1.02 D1275798B March 2013 production Available
1.01 D1275798A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

1.03 Other changes:
PDF Direct jobs containing incorrect data in cross reference section will
be reset.

Symptom corrected:
Text does not appear on the printout if the text coordinates in the PDF
data are 32786 or a higher value.

PDF Direct jobs will be reset as following:

- Jods created by specific Mac OS X application.
- Jods created by specific application such as PDFNet.
- Jobs specified by huge graphic images as patterns.

- Device might stall if available memory is less than 900 KB for printing.
1.02 Symptom corrected:
Printing certain web pages from Safari or PDF created by iOS/Mac OS using
AirPrint could cause the system to stall.
1.01 1st Mass production
 Technical Bulletin PAGE: 1/1
Reissued: 06-Jan-14
Model: S-C5 Date: 06-Apr-12 No.: RD127019b
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: RPCS Prepared by: Y. Saitoh
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the RPCS.

Version Program No. Effective Date Availability of RFU

3.12.24 D1275794C February 2015 production Available
3.12.23 D1275794B June 2012 production Available
3.12.22 D1275794A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

3.12.24 Symptom corrected:
Transparencies might be blacked out of printed pages.
(GFPR#RE13040026)
3.12.23 Symptom corrected:
Transparencies are blacked out of printed pages.
3.12.22 1st Mass production
 Technical Bulletin PAGE: 1/1
Reissued: 22-Mar-12
Model: Al-C2, GR-C1, S-C5 Date: 13-Jun-12 No.: RD129020a

Subject: Firmware Release Note: PCL Font Prepared by: T.Hirakawa

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the PCL Font.

Version Program No. Effective Date Availability of RFU

1.13 D6415758A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

1.13 1st Mass production
 Technical Bulletin PAGE: 1/1
Model: GR-C1, S-C5 Date: 02-Apr-12 No.: RD117025

Subject: Firmware Release Note: Font EXP Prepared by: K.Moriizumi

From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Font EXP.

Version Program No. Effective Date Availability of RFU

1.00 D1275800 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

1.00 1st Mass production
 Technical Bulletin PAGE: 1/1
Model: S-C5, S-C5vw Date: 06-Apr-12 No.: RD127020

Subject: Firmware Release Note: Option Netware Prepared by: M.Saiki

From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Option
Netware.

Version Program No. Effective Date Availability of RFU

1.00 D6595781 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

1.00 1st Mass production
 Technical Bulletin PAGE: 1/2
Reissued: 12-Feb-16
Model: S-C5 Date: 06-Apr-12 No.: RD127021e
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: EXJS Prepared by: Y.Suzuki
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the EXJS.

Note:
"EXJS" is the new application to run Ricoh's unique extended JavaScript, and stands for EXtended Java
Script. This function had been incorporated in browser application on GW controller. But on GW+ controller,
it began to be provided as the new firmware "EXJS”.

Version Program No. Effective Date Availability of RFU

1.18.00 D6595782E November 2015 production Not Available
1.17.00 D6595782D January 2015 production Not Available
1.16.00 D6595782C June 2014 production Not Available
1.15.00 D6595782B January 2013 production Not Available
1.03.00 D6595782A June 2012 production Not Available
1.02.00 D6595782 1st Mass production Not Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

1.18.00 Specification Change:
- Support for the Portuguese orthography.

Symptom corrected:
- SC899 may occur when the user starts up the MFP browser.
1.17.00 Symptom corrected
SC899 occurs when a character string containing "%s" is exported to the debug log.
1.16.00 Symptom corrected:
Cannot scan using the MFP Browser when the platen cover is open.

Other changes:
Support for Korean model
1.15.00 Symptom corrected:
1. Image data scanned using the Browser (sent to the server in .xml format) may
not be rotated in accordance with the setting.
2. A scanning job using the Browser cannot be cancelled if an original jam occurs
(Job Cancel button is not displayed and Stop button has no effect).
 Technical Bulletin PAGE: 2/2
Reissued: 12-Feb-16
Model: S-C5 Date: 06-Apr-12 No.: RD127021e
Version Modified Points or Symptom Corrected
1.03.00 Symptom corrected:
1. Machine Administrators are able to use functions that are normally reserved for
general users.
2. The user ID and password (User Authentication) appear in the URL column of
the Scan Sending Log.
3. The machine cannot detect the postcard-sized originals.
4. The machine may stall when the user scans a nonstandard sized document for
storage to the machine hard drive using the browser.
5. The machine may stall if the user presses the Stop key immediately after
starting a scan job using the browser.
6. The machine fails to delete scanning data from Document Box.
7. The machine may stall when the total down loaded file size is just 500MB.
8. It is impossible to scan the document by using browser during printing.
9. Some wording corrected.
10. The scanning fails without size setting just after turning the main power on.
11. The machine may not go the energy saver mode when displaying "Print?" after
select PDF link button.
12. Other minor bug corrections were applied.

Other changes:
1. The file name for multi-page PDF files sent using the browser was changed as
follows:
Old: Both B/W and full-color modes used "****.pdf".
New: B/W mode will use "****_mono.pdf", and full-color mode will use
"****_r.pdf".
2. When authentication is enabled, the user only needs to log-in once in order to
use the browser function.
Note: Previously, users were required to log-in twice.
3. The serial number of IC card can be read by IC card reader and browser
option.
1.02.00 1st Mass production
 Technical Bulletin PAGE: 1/2
Reissued: 27-Sep-16
Model: S-C5 Date: 06-Apr-12 No.: RD127022g
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: FCU Prepared by: H. Morishima
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the FCU
(GWFCU3.5-7(WW)).

Version Program No. Effective Date Availability of RFU

09.00.00 D6555570L September 2016 production Available
08.00.00 D6555570K April 2016 production Available
07.00.00 D6555570J June 2015 production Available
06.00.00 D6555570H November 2014 production Available
05.00.00 D6555570G November 2012 production Available
04.00.00 D6555570F August 2012 production Available
03.00.00 D6555570E June 2012 production Available
02.00.00 D6555570D 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

09.00.00 Support for ErP Lot 6 compliance.
08.00.00 Symptom corrected:
If an error, for example, 14-30 occurs while sending folders, the machine may not
recover from the error nor report the error.
07.00.00 Other changes:
In SLNX v2.3.0 or later, the printer accounting method will be changed to match the
MFP specifications in SLNX.
This firmware is dependent on Fax firmware v09.00.00 (D1275784L) or later, so
please be sure to update it.
06.00.00 Symptom corrected:
The display for the number of jobs (remaining) that can be sent is not reduced after a
Direct Transmission job is completed, and no Direct Transmission, Memory
Transmission, or Memory Reception jobs can be performed.
05.00.00 Symptom corrected:
1. The machine may print out an incoming FAX without forwarding it, even though
the SUB code has been set and the machine is being used as a forwarding
station.
Other changes:
2. The following bit switch was added.
Note: This allows the user to instruct the machine what to do when the forwarding
of an incoming FAX fails/succeeds.
 Technical Bulletin PAGE: 2/2
Reissued: 27-Sep-16
Model: S-C5 Date: 06-Apr-12 No.: RD127022g
Version Modified Points or Symptom Corrected

USER 45 BIT3
0: Follow Reception File Settings (default) regardless of forwarding
results
1: Follow Reception File Settings if forwarding fails, do not print if forwarding is
successful
04.00.00 Symptom corrected:
Multiple notification emails are sent out when the Results Notification feature is used.
03.00.00 Other changes:
Minor bug corrections were applied.
02.00.00 1st Mass production
 Technical Bulletin PAGE: 1/1
Reissued: 22-Mar-12
Model: Al-C2, GR-C1, S-C5 Date: 20-Feb-12 No.: RD129012a

Subject: Firmware Release Note: PS3 Font Prepared by: T.Hirakawa

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the PS3 Font.

Version Program No. Effective Date Availability of RFU

1.11 D6415763A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

1.11 1st Mass production
 Technical Bulletin PAGE: 1/2
Reissued: 02-Feb-17
Model: S-C5 Date: 23-Jul-12 No.: RD127023e
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: browser Prepared by: H. Morishima
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the browser.

Version Program No. Effective Date Availability of RFU

1.08.0 D6595780F February 2017 production Available
1.07.0 D6595780E November 2015 production Available
1.06.0 D6595780D June 2014 production Available
1.05.0 D6595780C November 2012 production Available
1.04.0 D6595780B June 2012 production Available
1.03.0 D6595780A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

1.08.0 Other Changes:
- Support for TLS 1.0, TLS 1.1, and TLS 1.2.

Symptom corrected:
- When a certain page is loaded or printed, an SC899 might occur.
1.07.0 Symptom corrected:
- Keyboard response is slow when using the Web Scanner application.
- SC899 may occur when performing Java Script functions.
1.06.0 Specification Change:
Browser supporting Korean language.
1.05.0 Symptom corrected:
1. A security warning dialog is displayed even if an effective server certification
is installed.
2. Japanese is displayed on the website which uses Accept-Language of the
HTTP protocol.
1.04.0 Symptom corrected:
1. A warning dialog is displayed whenever the self-signed certificate page is
opened.
2. IC cards needs to be placed on the reader twice.
3. Transmission of an image from an EXJS application to the server fails.
4. The vertical scroll bar is always displayed.
5. Other minor bug corrections.
1.03.0 1st Mass production
 Technical Bulletin PAGE: 2/2
Reissued: 02-Feb-17
Model: S-C5 Date: 23-Jul-12 No.: RD127023e
 Technical Bulletin PAGE: 1/2
Model: S-C5 Date: 26-Jul-12 No.: RD127024

Subject: Multiple email notifications when fax is sent/received. Prepared by: H.Tamaki
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
Multiple email notifications are sent out when a fax is sent or received.

Case 1:
Multiple notifications are sent to the second and subsequent members of a group
address (two to the second, three to the third, etc.) when using the Send Fax Notification,
Receive Fax Notification, and Folder Transfer Notification features.
Note: This does not occur with encrypted addresses.

Case 2:
An endless number of notifications are sent to the sender if the same name is selected
in both of the following settings.
Note: This cannot be solved by rebooting the MFP.

“E-mail TX results” [Sender name] – (Select name) – [OK] – [Email TX results] – [OK]
“E-mail TX results” [TX mode] – [Email TX results] – (Select name) – [OK]

CAUSE
FCU program bug
 Technical Bulletin PAGE: 2/2
Model: S-C5 Date: 26-Jul-12 No.: RD127024

SOLUTION
For Case 1:
Update the FCU firmware to Ver. 04.00.00 (D6555570F) or later.

For Case 2:
z Advise the customer to do the following:

1. Disconnect the LAN cable from the machine.

2. Press the “User tools/Counter” key.
3. Press [Address Book Management].
Note: If access is denied, try again several times. It may just be that an email task is in progress.
4. Select the name of the sender from the list of registered names.
5. Press [Email].
6. Press [Change].
7. Press [Delete all].
8. Press [OK].

z Update the FCU firmware to Ver. 04.00.00 (D6555570F) or later.

*We recommend confirming the FCU firmware version at installation. (Fax model/option)
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 07-Aug-12 No.: RD127025

Subject: Wrong box used for S-C5 PCDU Prepared by: M.Saiki
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Important Information about the Carton for the S-C5 PDCU

z Please note that some PCDUs for the S-C5 (P/N D1272110) were mistakenly packed
inside the cartons normally used for the S-C4 supply PCDU.
Note: The carton for the S-C5 PCDU is blank, and does not have any printed instructions.
z Therefore, please be sure to sort your stock according to the following:
¾ S-C5 PDCU: Has a part number label affixed to the side of the carton
¾ S-C4 PDCU: Does not have this part number label affixed to the side of the carton
z The correct carton is used for the S-C5 PCDU from August 2012 production.
Note: These two PCDUs are not interchangeable.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 23-Aug-12 No.: RD127026

Subject: SP5-747-204 and -205 has been added Prepared by: M. Saiki
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Important Changes Made to the Browser Option

z The vertical scroll bar can now be enabled/disabled. To make this possible, the
following SP mode was added:
SP5-747-204: Vertical scroll bar display mode
0: Always display (Default value)
1: Display when pressing "Program" key

z The page change and SSL certificate confirmation dialogs can now be
enabled/disabled. To make this possible, the following SP mode was added:

SP5-747-205: Confirmation dialog display setting

Value Page change confirmation SSL certificate confirmation

dialog dialog
0 Display Display
(Default
value)
1 Not display Display
2 Not Display Not display
3 Display Not display
Note:
- If enabled, the “Page change confirmation dialog” is displayed when the user moves from the
current page to a different one.
- The “SSL certificate confirmation dialog” is displayed when an SSL-related problem occurs.
- If the customer is using an internal (original) Web application, i.e. a fully trusted application, this
SP can be set to “2” (do not display either dialog).

z The above two changes are effective from the following versions:
Model Browser EXJS Specification
version version version
Model St-C5/GR-C1 1.04.0 1.03.00 2.03
Model Ap-C3/At-C3/Al-C2 2.00.0 1.11.0 2.01

Important:
- Do not use the following SP modes on versions older than the ones in the table above. If you
do, errors may occur.
- SP5-747-206 is displayed, but it should not be used in the field.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 27-Sep-12 No.: RD127027

Subject: Service Manual Correction (Fax option) Prepared by: M. Saiki

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Service Manual Correction

Fax Option
Add the following to the Installation Procedure.

For installation in Brazil, move the jumper switch (CN613) on the fax board so that the
edge is anchored at “1” (so that the middle pin and the “1” pin are covered).
Note: In its default position, the switch covers the middle and “3” pin.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 05-Oct-12 No.: RD127028
RTB Reissue
The items in bold italics have been corrected.
Subject: Firmware Release Note: aics Prepared by: M. Saiki
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the aics.

Version Program No. Effective Date Availability of RFU

00.20.00 D6605780 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

00.20.00 1st Mass production
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 20-Oct-12 No.: RD127029

Subject: Firmware Release Note: LCDC version up tool Prepared by: M.Saiki
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the LCDC
version up tool.

LCDC version up tool 1

Version Program No. Effective Date Availability of RFU
1.18.1 D1271450 October 2012 production Available

LCDC version up tool 2

Version Program No. Effective Date Availability of RFU
1.18.2 D1271451 October 2012 production Available

Note: Definition of Availability of RFU via @Remote

“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

1.18.1 Symptom corrected:
1.18.2
The LCD touch screen does not turn on when the main power switch is turned on
(but machine functions work) or when the machine recovers from Energy Saver
mode (but the machine can receive/print out print jobs).
Note: See RTB RD#127030 for details.

*IMPORTANT: To apply this correction, you must install both of these firmware
versions, in this order:
LCDC version update tool #1 v1.18.1 (D1271450), and then:
LCDC version update tool #2 v1.18.2 (D1271451)
 Technical Bulletin PAGE: 1/7
Model: S-C5 Date: 19-Oct-12 No.: RD127030

Subject: The touch screen does not turn on Prepared by: M.Saiki
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
1. The LCD touch screen does not turn on when the main power switch is turned on, but
the machine functions can work.
2. The LCD touch screen does not turn on when the machine recovers from Energy Saver
mode, but the machine can receive and print out print jobs.

CAUSE
LCDC firmware bug

SOLUTION

Machines in production:
The LCDC firmware was modified (v1.18, P/N D1271491; applied from Oct. 2012).

Important: This version was installed at the factory using a special tool, and so will not
be released. In the field, update to the versions shown below.

In the field:
Temporary
Until you can update the firmware, turn the machine main power OFF/ON.

Permanent:
Install the following two firmware versions (see Update Procedure below):
Version Parts Number Remarks
LCDC version 1.18.1 D1271450 Contains the modification for the
update tool #1 firmware’s boot area
LCDC vesion 1.18.2 D1271451 Contains the modification for this
update tool #2 issue

Important:
z Make sure to update these firmware versions in order (version 1.18.1 first,
and then 1.18.2).
z After the update, make sure that “D1271451_1.18.2” is displayed.
 Technical Bulletin PAGE: 2/7
Model: S-C5 Date: 19-Oct-12 No.: RD127030

Update Procedure

No Task Important Notes Photograph Remarks

1. Create an SD card pattern for the ROM update.

1-1 Create an SD card for D1271450 and D1271451 as usual.

2. Update the firmware.

2-0 Turn the After turning the main power switch OFF, make
main power sure that the Main Power indicator (blue) turns off.
switch OFF.

Main Power
indicator
2-1 Remove the Screw×1
SD card slot
cover.

screw
 Technical Bulletin PAGE: 3/7
Model: S-C5 Date: 19-Oct-12 No.: RD127030
2-2 Insert the SD This is the same SD card from Step 1-1. The main power switch
card into the should still be OFF.
lower slot.

2-3 Turn the After a short interval, the part number and version Never switch the machine
main power will appear on the LCD. off while the firmware is
switch ON. NEW: D1271450 downloading.
NEW: 1.18.1

Touch "OpePanel (1)", and then touch "Update (#)"

to start the update.

Touch

2-4 Updating is in "ROM update is completed" appears on the LCD If this message does not
progress. once the update is complete. appear after at least 10
minutes, turn the main
power switch OFF. (see
Step 2-5).

Then, do Step 2-3 again.

 Technical Bulletin PAGE: 4/7
Model: S-C5 Date: 19-Oct-12 No.: RD127030
2-5 Turn the After turning the main power switch OFF, make
main power sure that the Main Power indicator (blue) turns off.
switch OFF.

2-8 Turn the After a short interval, the part number and version Never switch the machine
main power will appear on the LCD. off while the firmware is
switch ON. NEW: D1271451 downloading.
NEW: 1.18.2
SC672-12 will be
displayed if the update is
Touch "OpePanel (1)", and then touch "Update (#)" performed with the same
to start the update. tool twice.

2-9 Updating is in "ROM update is completed" appears on the LCD If this message does not
progress. once the update is complete. appear after at least 10
minutes, turn the main
power switch OFF (see
Step 2-10).

Then, do Step 2-8 again.

 Technical Bulletin PAGE: 5/7
Model: S-C5 Date: 19-Oct-12 No.: RD127030
2- Turn the After turning the main power switch OFF, make
10 main power sure that the Main Power indicator (blue) turns off.
switch OFF.

2- Remove the SD card from the slot.

11

3. Confirm the firmware version

3-1 Turn the The Home screen appears on the LCD. After you turn the main
main power power switch OFF, wait at
switch ON. least 10 seconds. Then,
turn the main power
switch ON.

3-2 Enter SP
mode
 Technical Bulletin PAGE: 6/7
Model: S-C5 Date: 19-Oct-12 No.: RD127030
3-3 Touch "System SP".

3-4 Enter Push "7", "8", "0", "1", "2", “5", "5", and then “#", in
SP7801-255. that order.

3-5 The Make sure that the part number and version of the
SYSTEM: LCDC firmware are as follows:
SP-7-801- D1271451 1.18.2
255 screen
appears.

3-6 Touch the Return to the SP mode home screen.

#Exit” button
on the panel
twice.
 Technical Bulletin PAGE: 7/7
Model: S-C5 Date: 19-Oct-12 No.: RD127030

3-7 Touch the Return to the Home screen.

#Exit” button.

3-8 Turn the After turning the main power switch OFF, make
main power sure that the Main Power indicator (blue) turns off.
switch OFF.

3-9 Reattach the Screw×1

SD card slot
cover.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 04-Dec-12 No.: RD127031

Subject: Correction of Printer Bit Switch Prepared by: K. Moriizumi

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Service Manual Correction

Printer Service Mode

SP1-XXX (Service Mode)
1001 Bit Switch
005 Bit Switch 5 0 1
bit 4 Increase max number of the stored Disable Enable (1000
jobs to 1000 750 jobs. (100) 750)
Enable: Changes the maximum number of jobs that can be stored
on the HDD via Job Type settings to 1000 750. The default is 100.
 Technical Bulletin PAGE: 1/5
Model: S-C5 Date: 26-Apr-13 No.: RD127033

Subject: Installation procedure for Optional Counter Interface Prepared by: K. Moriizumi
Type A
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Service Manual Revision

Add the following procedure.

2. Installation
Optional Counter Interface Type A (B870)

Component check
Installation of this unit requires the following components. All other components included in
this kit are not used for installation on this machine.

[3]
[2]

[4]
[1]

No. Description Q’ty

1 Counter Interface board (MKB) 1
2 Screw: M3 x 6 4
3 Clamp 1
4 Harness 1
 Technical Bulletin PAGE: 2/5
Model: S-C5 Date: 26-Apr-13 No.: RD127033

Other required parts

The following parts are required to install this kit, but they are not included in the kit.

[2]

[1]
[3]

No. Description Part Number Q’ty

1 Bracket: MKB D1271319 1
2 Nylon Clip – 5N 11050061 1
3 Screw: M3 x 8 03603008N 1
 Technical Bulletin PAGE: 3/5
Model: S-C5 Date: 26-Apr-13 No.: RD127033
Installation Procedure
CAUTION:
Unplug the copier power cord before starting the following procedure.

1. Remove the rear cover.

2. Remove the cut-out in the rear cover (circled in red in the photo).

3. Attach the MKB bracket and harness clamp to the MKB (3 screws).
 Technical Bulletin PAGE: 4/5
Model: S-C5 Date: 26-Apr-13 No.: RD127033
4. Attach the MKB + bracket to the copier (2 screws).

Use this screw, which is fixed to

the machine.

5. Connect one end of the MKB harness to CN3 (13 pins) on the MKB.
6. Connect the other end of the MKB harness to CN149 (13 pins) on the BICU.

Use this screw for the grounding

line of the vendor’s harness (if
needed).

Use CN4 (20 pins) for connection

of the vendor’s harness
 Technical Bulletin PAGE: 5/5
Model: S-C5 Date: 26-Apr-13 No.: RD127033

7. Connect the vendor’s harness for the external key counter device to CN4 (20 pins) on
the MKB.
Important: Secure the vendor’s harness with a nylon clip and screw (M3 x 8).

8. Reattach the rear cover.

Important: Route the vendor’s harness through the cut-out hole shown in Step 2.

Example
 Technical Bulletin PAGE: 1/8
Model: S-C5 Date: 07-May-13 No.: RD127034

Subject: Service Manual Correction_Controller Options Prepared by: M.Saiki

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Installation Procedure for S-C5 Controller Options

The following Controller options for S-C5 were missing from the Field Service Manual.
Please refer to this RTB for the installation procedures.
Name Machine code
Browser unit Type G D659-05/08/09
Bluetooth Interface Unit Type D D566-01
File format converter Type E D377-04
SD card for Netware printing Type I D659-01
Copy Data Security unit Type F B829-07
 Technical Bulletin PAGE: 2/8
Model: S-C5 Date: 07-May-13 No.: RD127034

Browser Unit Type G

Installation Procedure

ƒ Unplug the main machine power cord before you do the following procedure.

1. Turn the SD-card label face [A] of the browser unit to the rear of the machine. Then, push it slowly
into SD slot 1 (upper) until you hear a click.
2. Plug in and turn on the main power switch.
3. Push the "User Tools" key.
ƒ If an administrator setting is registered for the machine, steps 5 and 6 are required. Otherwise,
skip to step 6.
4. Push the "Login/ Logout" key.
5. Login with the administrator user name and password.
6. Touch "Extended Feature Settings" twice on the LCD.
7. Touch "Install" on the LCD.
8. Touch "SD Card".
9. Touch the "Browser" line.
10. Under "Install to" touch "Machine HDD" and touch "Next".
11. When you see "Ready to Install", check the information on the screen to confirm your previous
selection.
12. Touch "OK". You will see "Installing the extended feature... Please wait.", and then "Completed".
13. Touch "Exit" to go back to the setting screen.
14. Install the key for "Browser Unit" to the place, where you want.
15. Keep the SD card in the place after you install the application program from the card to HDD. This
is because: The SD card can be the only proof that the user is licensed to use the application
program. You may need to check the SD card and its data to solve a problem in the future.

Browser Icon Addition

This procedure allows the browser icon to appear on the home screen of the operation panel.
 Technical Bulletin PAGE: 3/8
Model: S-C5 Date: 07-May-13 No.: RD127034
1. Press [User Tools].

2. Press [Edit Home].

3. Press [Add Icon].

4. Press [Browser].

5. Press a [Blank] to set a location for the browser icon.

6. Press [Exit] to end the browser icon addition.
 Technical Bulletin PAGE: 4/8
Model: S-C5 Date: 07-May-13 No.: RD127034
Bluetooth Interface Unit Type D

ƒ Unplug the main machine power cord before you do the following procedure.
You can only install one of the following network interfaces at a time: (IEEE 802.11a/g, g (Wireless LAN),
Bluetooth).

ƒ Do not remove the Bluetooth unit while the power of the machine is on.
1. Turn off the power of the machine, and then unplug the power cable from the wall outlet.
2. Insert the Bluetooth Interface adapter [A] into the USB connector (Either USB connector can be
connectable).
3. Plug the power cable and turn on the power of the machine.
4. Make sure that the machine can recognize the option, enter the printer user mode. Then print the
configuration page.
User Tools Printer Settings List Test Print Config. Page
All installed options are shown in the "System Reference" column.

ƒ The Bluetooth interface unit and the Wireless LAN interface unit cannot be used
simultaneously.
 Technical Bulletin PAGE: 5/8
Model: S-C5 Date: 07-May-13 No.: RD127034
File Format Converter Type E
ƒ

ƒ Unplug the main machine power cord before you do the following procedure.
You can only install one of the following interfaces at one time: (File format converter, IEEE 802.11a/g, g
(Wireless LAN), IEEE1284, Bluetooth).

1. Remove the slot cover ( x 2).

2. Install the file format converter into the slot and then fasten it with screws.
3. Plug in and turn on the main power switch.
4. Check or set the following SP codes with the values shown below.

SP No. Title Setting

SP5-836-001 Capture Setting (0:Off 1:On) "1"

SP5-836-002 Panel Setting "0"

5.Check the operation.

6.Make sure that the machine can recognize the option, enter the printer user mode. Then print the
configuration page.
User Tools Printer Settings List Test Print Config. Page
All installed options are shown in the "System Reference" column.
 Technical Bulletin PAGE: 6/8
Model: S-C5 Date: 07-May-13 No.: RD127034

SD Card for Netware Printing Type J

ƒ Unplug the main machine power cord before you do the following procedure.

1. Insert the SD card (Netware Printing) in SD slot 1 (upper) with its label face [A] to the rear of the
machine, and then turn on the machine
2. Make sure that the machine can recognize the option, enter the printer user mode. Then print the
configuration page.
User Tools Printer Settings List Test Print Config. Page
All installed options are shown in the "System Reference" column.
 Technical Bulletin PAGE: 7/8
Model: S-C5 Date: 07-May-13 No.: RD127034

Copy Data Security Unit Type F

Component Check

No. Description Q’ty For this model

1 ICIB-3 1 Yes
2 Flexible cable: Long 1 Not used
3 Flexible cable: Short 1 Not used
4 Harness 1 Not used
5 Harness with bands 1 Not used
6 Small Bracket 1 Not used
7 Saddle Clamp 1 Not used
8 Screws: M3x6 6 Yes
9 Bracket 1 1 Yes

Installation Procedure

ƒ Unplug the main machine power cord before you do the following procedure.
1. Remove rear cover
2. Remove controller box

3. Attach bracket 1 [A] to the ICIB-3 [B]

 Technical Bulletin PAGE: 8/8
Model: S-C5 Date: 07-May-13 No.: RD127034

7. Attach the copy data security unit board with bracket to CN111.
8. Reassemble the machine.

User Tool Setting

9. Plug in and turn on the main power switch.
10. Go into the User Tools mode, and select System Settings > Administrator Tools > Copy Data
Security Option > "On".
11. Exit User Tools.
12. Check the operation.

ƒ The machine will issue an SC165 error if the machine is powered on with the ICIB-3
removed and the "Data Security for Copying" feature set to "ON".
ƒ The machine will issue an uncertain SC165 error if the machine is powered on with the
defective ICIB-3 and the "Data Security for Copying" feature set to "OFF".
ƒ When you remove this option from the machine, first set the setting to "OFF" with the user
tool before removing this board. If you forget to do this, "Data Security for Copying" feature
cannot appear in the user tool setting. And then SC165 will appear every time the machine
is switched on, and the machine cannot be used.
Make sure that the machine can recognize the option, enter the printer user mode. Then print the
configuration page.
User Tools Printer Settings List Test Print Config. Page
All installed options are shown in the "System Reference" column.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 15-Aug-13 No.: RD127035

Subject: Bracket: HDD option Prepared by: K. Moriizumi

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Old part New part Description Q’ty Int Page Index Note
number number
D1271320 BRACKET:SATIE:ST-5 1 3 37

Change/Reason: Parts Catalogue correction.

 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 17-Dec-13 No.: RD127036

Subject: Parts Catalog Correction for ARDF Decal Prepared by: T. Nihei
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Old part New part Description Q’ty Int Page Index Note
number number
D6066032 M1604930 DECAL:SIDE FENCE 1-1 X/X - - Set
D6066033 M1604933 DECAL:ORIGINAL TABLE:NA 1-1 X/X - - as
X/O

Change: The two decals were changed.

Reason: To ensure that the operator does not overload the DF tray with too many
originals (which can cause original jams).

Important: If one of the decals needs to be replaced, make sure to install both of the
new parts shown above together as a set.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 16-Jan-14 No.: RD127037

Subject: FSM Correction (SC530 and SC532) Prepared by: Y.Saitoh

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Service Manual Correction

The following SC description was missing from the Service Manual.

6. Troubleshooting
- SC Tables
- Engine SC Code Description
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Exhaust fan Motor error
The machine does not detect the motor lock signal for 10 seconds while the motor is
running.
• Fan harness disconnected or damaged
530 D • Fan blocked
• Fan damaged
• Turn main power switch or power switch OFF/ON
• Replace the fan

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

CTL fan motor error
The machine does not detect the motor lock signal for 10 seconds while the motor is
running.
• Fan harness disconnected or damaged
532 D • Fan blocked
• Fan damaged
• Turn main power switch or power switch OFF/ON
• Replace the fan
 Technical Bulletin PAGE: 1/2
Model: S-C5 Date: 25-Feb-14 No.: RD127038

Subject: FSM Correction (SC302, 391, 401, 402 and 411) Prepared by: T. Nihei
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Service Manual Correction

The following descriptions were corrected.
Areas in bold were added, and those crossed out were deleted.

6. Troubleshooting
- SC Tables
- Engine SC Code Description
No. Symptom Possible Cause
Definition
302 B High-voltage charge error
The maximum rate of PWM duty • Defective the MD PCU
(50%) occurs ten times in series
(20msec x 10). This error • Defective harness connected
doesn’t happen when the front to the HVP
door (the inter lock) opens.
391 B Development bias error
The maximum rate of PWM duty • Defective the MD PCU
(50%) occurs 10 times in series
(20msec x 10). This error • Defective harness connected
doesn’t happen when the front to the HVP
door (the inter lock) opens.
401 B Transfer roller leak error (positive electrode)
• The feedback voltage of the • Defective harness connected
transfer roller has been more to HVP
than the certain voltage for
• Defective the MD transfer
200msec. (Open detecting
unit
condition)
• The feedback voltage of the
transfer roller has been
insufficient for 200msec. (Leak
detecting condition)
 Technical Bulletin PAGE: 2/2
Model: S-C5 Date: 25-Feb-14 No.: RD127038
This error doesn’t happen when
the front door (the inter lock)
opens.
402 B Transfer roller leak error (negative electrode)
The feedback voltage of the • Defective the MD transfer
transfer roller has been more unit
than the certain voltage (more
than 4.5V) for 200msec. This • Defective harness connected
error doesn’t happen when the to the HVP
front door (the inter lock) opens.
411 B Separation high-voltage error
The maximum rate of PWM duty • Defective the MD discharge
(50%) occurs ten times in series plate
(20msec x 10). This error
doesn’t happen when the front • Defective harness connected
door (the inter lock) opens. to the HVP
 Technical Bulletin PAGE: 1/5
Model: S-C5 Date: 05-Mar-14 No.: RD127039

Subject: Thermistor Cover Prepared by: K. Moriizumi

From: 3rd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
If you find some scratches on the fusing roller, it is possible that the customer tried to
remove the jammed paper from the fusing unit by using a sharp object.

In this case, the thermistor may be damaged.

CAUSE
The thermistor and its harness are visible and touchable.
 Technical Bulletin PAGE: 2/5
Model: S-C5 Date: 05-Mar-14 No.: RD127039
SOLUTION
First, instruct the customer not to use a sharp object when removing jammed paper.

Next, if the thermistor and its harness are visible, add the thermistor cover (p/n:
D1274180) by the following procedure.

D1274180: Thermistor Cover

 Technical Bulletin PAGE: 3/5
Model: S-C5 Date: 05-Mar-14 No.: RD127039

IMPORTANT: Before handling the fusing unit, make sure that the unit is cool
enough. The fusing unit can be very hot.

1. Open the front door [A].

2. Remove the copy tray [B] (one screw).

3. Open the right door.

4. Remove the connector cover [A] (one screw).
5. Remove the fusing unit [B] (two screws, four connectors).
 Technical Bulletin PAGE: 4/5
Model: S-C5 Date: 05-Mar-14 No.: RD127039
6. Separate the fusing unit into two sections: the hot roller section [A] and the pressure
roller section [B] (two screws).
After removing the screws, lower the pressure roller section about halfway and then
slide it toward the front side to detach it.
7. Remove the support rollers [C].
8. Remove the hot roller stripper pawls [D].

IMPORTANT: Take care not to damage the hot roller stripper pawls and the
tension springs.

9. Remove the spacer [E] (one screw).

 Technical Bulletin PAGE: 5/5
Model: S-C5 Date: 05-Mar-14 No.: RD127039
10. Remove the hot roller assembly [A] (two screws).

11. Remove the screw for the thermistor [C].

12. Attach the thermistor cover [D].

13. Reassemble the machine.

Reassembling
Make sure of the following:
• That the thermistor is in contact with the hot roller.
• That the hot roller turns smoothly.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 14-Mar-14 No.: RD127040

Subject: Parts Catalog Correction (Electrode Plate) Prepared by: T. Nihei

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Old part New part Description Q’ty Int Page Index Note
number number
D1272198 SPRING 1-0 X/O - -
PLATE:TRANSFER/DISCHARG
E
D1273803 PLATE:ELECTRODE 0-1 - - -
PLATE:DISCHARGE:ASS'Y

Change: The spring plate was deleted and an electrode plate was added.
Reason: To further improve product safety during the removal of jammed paper.

IMPORTANT: If the spring plate needs to be replaced, install the new electrode plate
instead.
 Technical Bulletin PAGE: 1/7
Model: S-C5 Date: 23-May-14 No.: RD127041

Subject: Transfer Roller cleaning instruction Prepared by: Y.Saitoh

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
A squeaking noise may be generated.

CAUSE
The surface of the bearings on the transfer roller has become dirty.

SOLUTION
Do the procedure below.
 Technical Bulletin PAGE: 2/7
Model: S-C5 Date: 23-May-14 No.: RD127041
PROCEDURE
1. Open the right cover [A] (Photo 1).
2. Release the strap [B] (Photo 1).
3. Open the door fully.
4. Detach the right door (clamp x 1).

Photo 1
 Technical Bulletin PAGE: 3/7
Model: S-C5 Date: 23-May-14 No.: RD127041
5. Raise the levers [A]/[B] at the ends of the image transfer roller (Photo 2).
6. Release the image transfer roller [C] (Photo 2).

IMPORTANT: Make sure to return the springs [D] to their original positions when
reassembling (Photo 2).

Photo 1

7. Remove the bearings from the Transfer Roller.

 Technical Bulletin PAGE: 4/7
Model: S-C5 Date: 23-May-14 No.: RD127041
8. Clean the metal shaft with a cloth, to see if it's dirty.
Check if there are any scars on the metal surface.

9. Clean the surface and insides of the holes on the white and black bearings.
Clean the bearing gears and rollers.
 Technical Bulletin PAGE: 5/7
Model: S-C5 Date: 23-May-14 No.: RD127041
10. Reassemble the bearings and transfer roller.
IMPORTANT: Make sure the combination of gears and rollers is correct.
Front end --- White bearing + Black gear (Flange towards black roller) + Black roller.

Rear end --- Black bearing + White roller (Flange towards rear side).
 Technical Bulletin PAGE: 6/7
Model: S-C5 Date: 23-May-14 No.: RD127041
11. Reinstall the Transfer Roller and the Right Door.
IMPORTANT: Fit the groove into the guide of the transfer case.
 Technical Bulletin PAGE: 7/7
Model: S-C5 Date: 23-May-14 No.: RD127041
12. Check if the transfer roller assembly has been installed correctly.
IMPORTANT: Check that the claw grip has been set correctly, as shown.

IMPORTANT: Check that the locating pin is inside the spring.

13. Reinstall the Right Door.

14. Check if the symptom (noise) still occurs.
15. If it still occurs, apply grease to the surface of the Transfer Roller shaft.
IMPORTANT: Apply the grease to the front (D-cut) end of the shaft.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 27-Aug-14 No.: RD127042

Subject: FSM correction Prepared by: Y.Saitoh

From: 3rd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

The items in bold italics have been modified.

This RTB informs service manual corrections for S-C5.

Service Manual Corrections: Appendices

Page Contents
p.10 Description for SP7504:
6 [Paper Jam Count by
[0 to 9999 / 0 / 1 / step]
Location]
7504*
Displays the total number of the paper jams classified by timing and
location.
-01 At Power On
-04 Bank: Transport Sensor 1:On
-05 Bank: Transport Sensor 2:On
-08 Registration Sensor (Bypass): On
-09 Registration Sensor (Duplex): On
-17 Registration: On
-20 Paper Exit: On
-27 Exit Unit Entrance: On
-52 Bank: Transport 1: Off
-53 Bank: Transport 2: Off
-57 Registration Sensor: Off
-60 Paper Exit: Off
-67 Duplex Exit: Off
 Technical Bulletin PAGE: 1/6
Model: S-C5 Date: 17-Oct-14 No.: RD127043

Subject: Jam004 Prepared by: K.Kunimatsu

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
Jam 004 (misfeed) occurs.

CAUSE
1. The customer uses an unsupported thin paper type (approx. 0.33gsm or thinner), which
causes the ADF feed unit to interfere with the movement of the pick-up roller. As a
result, the pick-up roller cannot be lowered to the proper position.

OR:

2. The separation cushion is not attached properly at the factory, causing the Mylar to
stick outside the feed area [A]. As a result, the original catches on the Mylar.
See the diagram on the next page.
 Technical Bulletin PAGE: 2/6
Model: S-C5 Date: 17-Oct-14 No.: RD127043

[A] (Symptom) [B] (Normal)

SOLUTION
Production line:
The shape of the ADF feed unit was changed as shown below.
Note:
- The areas in yellow were cut away to prevent interference.
- See Cut-in serial numbers below.
 Technical Bulletin PAGE: 3/6
Model: S-C5 Date: 17-Oct-14 No.: RD127043

Cut-in S/N
The ADF feed unit modification described above was applied to machines in production
from the following serial numbers.

Model S/N
Stella-C5 D127-17 W904P300001
D127-29 W904P400634
D128-17 W914P301465
D128-27 W914P305422
D128-29 W914P307085

In the field:
 If the customer is using an unsupported thin paper type (approx. 0.33gsm or
thinner), replace the ADF feed unit (P/N D6062122; HOLDER:PICKUP ROLLER).
 In all other cases, do the Procedure on the next page.
 Technical Bulletin PAGE: 4/6
Model: S-C5 Date: 17-Oct-14 No.: RD127043
Procedure
1. Remove the paper feed unit.
2. Remove the separation guide plate.
* If you knock down the lock lever (the red frame) in the direction of the red arrow, you can lift
the separation guide plate. Then, remove the part by bending it.

3. Remove the separation pad holder.

* Because the separation pad holder may fly out, please remove the part by pushing the lever
(the red frame) while holding the part.

4. Replace the separation cushion (with P/N D6063119) OR, cut off the portion of the
Mylar that is sticking out.
 Technical Bulletin PAGE: 5/6
Model: S-C5 Date: 17-Oct-14 No.: RD127043
If replacing the separation cushion:
Important: Do not simply reattach the same cushion. Be sure and replace it with a new
one. This is because the adhesive strength of a used cushion is less.
1. Remove the Cushion: Separation.
2. Clean the attachment area with alcohol.
3. Attach the new Cushion: Separation using the diagram below as a guide.

If cutting the Mylar:

Note: This will not affect the function of the Mylar. This Mylar prevents the separation cushion
from peeling off.
<Before> <After>
 Technical Bulletin PAGE: 6/6
Model: S-C5 Date: 17-Oct-14 No.: RD127043
5. Confirm the following:
 Make sure the paper does not catch on the Mylar in the feed area.

 Make sure the Mylar does not slide under the separation pad holder when you
attach the holder [B].
[A] Incorrect [B] Correct
 Technical Bulletin PAGE: 1/10
Model: S-C5 Date: 22-Jan-13 No.: RD127032

Subject: CC-CERTIFIED IN DECEMBER 2012 Machine Prepared by: M. Saiki

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Important Information on Installing the S-C5 as a CC-CERTIFIED Machine

compliant with IEEE Std. 2600.1TM-2009

Do the following seven steps if you want to install the S-C5 as a CC-CERTIFIED
MACHINE compliant with IEEE Std. 2600.1TM-2009.
Note: Machines in production are CC-certified beginning in December 2012.
Important: If the customer requests maintenance on the machine, please perform the
maintenance without accessing SP mode.
1. Make sure the customer has received the English language Operating Instructions
(O/I)
shown in the page 8 - 10.
Important: For installations in the EU market, make sure this is the Ricoh-genuine O/I.

2. Tell the customer to read the “Notes for Administrators: Using this Machine in a
Network Environment Compliant with IEEE Std. 2600.1TM-2009”.

See the following pages for Step 3 to Step 7.

 Technical Bulletin PAGE: 2/10
Model: S-C5 Date: 22-Jan-13 No.: RD127032
3. Enable the HDD Encryption Unit.
------------------------------------------------------------------------------------------------------------------------
Enabling the Encryption Settings
------------------------------------------------------------------------------------------------------------------------
This must be specified by the machine administrator.
Use the following procedure to enable the encryption settings at initial set up, or after
encryption settings have been canceled and settings must be made again.
Important
・ The encryption key is required for data recovery if the machine
malfunctions. Be sure to store the encryption key safely for retrieving
backup data.
3.1 Press the [User Tools/Counter] key.
3.2 Press [System settings].

3.3 Press [Administrator Tools].

 Technical Bulletin PAGE: 3/10
Model: S-C5 Date: 22-Jan-13 No.: RD127032
3.4 Press [Machine Data Encryption Settings].
If the setting to be specified does not appear, press [▼next].

3.5 Press [Encrypt].

3.6 Select the [Format All Data] to reset all of the data.
Note: It takes about five minutes to complete this operation.
 Technical Bulletin PAGE: 4/10
Model: S-C5 Date: 22-Jan-13 No.: RD127032
3.7 Press the [Start] key.

3.8 Hand the customer the printout of the encryption key.

3.9 Press [OK].
3.10 Press [Exit].
3.11 Press [Exit].
3.12 Press the [User Tools/Counter] key.
3.13 Turn off the power and the main power switch, and then turn the main power
switch back on.
 Technical Bulletin PAGE: 5/10
Model: S-C5 Date: 22-Jan-13 No.: RD127032
4 Install the Fax Option Type 301.
------------------------------------------------------------------------------------------------------------------------
Installation Procedure for Fax Option Type 301
------------------------------------------------------------------------------------------------------------------------
Install the Fax Option Type 301.
For the detailed installation procedure, see "Fax Option (D655)" in
"2.Installation", Model S-C5 Machine Code: D127/D128 Field Service Manual.

5 Install the Hard Disk Drive Option Type 301.

------------------------------------------------------------------------------------------------------------------------
Installation Procedure for Hard Disk Drive Option Type 301
------------------------------------------------------------------------------------------------------------------------
Install the Hard Disk Drive Option Type 301.
For the detailed installation procedure, see "HDD Option (D659)" in
"2.Installation", Model S-C5 Machine Code: D127/D128 Field Service Manual.
 Technical Bulletin PAGE: 6/10
Model: S-C5 Date: 22-Jan-13 No.: RD127032
6. Make sure that App2Me is NOT installed.
If the App2Me is installed, that machine will NOT be a CC-certified machine. In this case,
turn off the machine main power, remove the VM card containing App2Me from slot 2,
and then give the VM card to the customer.

7. Make sure the machine contains the correct firmware.

● If the customer wants to install the machine in the same condition as when CC
Certification was first attained (same as the December 2012 machines), install the
exact versions shown in the table below.
● If the customer wants to install the machine as an equivalent of the December 2012
machines, install the versions shown in the table below or later.
If you are not sure which one the customer is requesting, contact your sales department.
 Technical Bulletin PAGE: 7/10
Model: S-C5 Date: 22-Jan-13 No.: RD127032
Firmware versions with which the S-C5 first achieved CC-CERTIFICATION:
(December 2012)
Firmware Name: Version: Firmware Number:
System/Copy 1.08 D1275780H
Network Support 12.25.3 D1275791E
Fax 03.00.00 D1275784E
RemoteFax 01.03.00 D1275785C
NetworkDocBox 1.00 D1275792C
Web Support 1.04 D1275787E
Web Uapl 1.02 D1275788C
animation 2.00 D1275789A
Scanner 01.05 D1275786D
Printer 1.05 D1275793E
PCL 1.06 D1275795C
PCL Font 1.13 D6415758A
Data Erase Onb 1.03m D3775913
GWFCU3.5-7(WW) 03.00.00 D6555570E
Engine 1.02:05 D1275770B
OpePanel 1.16 NA: D1271491G
EU: D1271491G
AA: D1271491G

Ic Key and Ic Hdd versions with which the S-C5 first achieved CC-CERTIFICATION:
(December 2012)
Hardware: Version:
Ic Key 01020714
Ic Hdd 01
 Technical Bulletin PAGE: 8/10
Model: S-C5 Date: 22-Jan-13 No.: RD127032
The list of Operating Instructions (O/I)
<For NA>
Paper Documents
・D127-7501 MP 301SP/301SPF
Aficio MP 301SP/301SPF
User Guide
・D127-7504 MP 301SP/301SPF
Aficio MP 301SP/301SPF
Read This First
・D143-7348 Notes for Security Guide
・D645-7901 SOFTWARE LICENSE AGREEMENT
・D127-7523 Notes for Users
・D655-8610A Fax Option Type 301
(Machine Code: D655)
Installation Procedure
For Machine Code:
D127 / D128 / D169 Copiers
・D127-7526 Notes on Security Functions
・D127-7528 Notes for Administrators: Using this
Machine in a Network Environment
Compliant with IEEE Std. 2600.1TM-2009
CD-ROMs
・D127-7913 Manuals
MP 301SP/MP 301SPF/Aficio MP 301SP/MP 301SPF
・D127-7910A Printer/Scanner Drivers and Utilities
RICOH Aficio MP 301SP/MP 301SPF LANIER MP 301SP/
MP 301SPF
SAVIN MP 301SP/MP 301SPF
 Technical Bulletin PAGE: 9/10
Model: S-C5 Date: 22-Jan-13 No.: RD127032
<For EU>
Paper Documents
・D127-7503 MP 301SP/301SPF
Aficio MP 301SP/301SPF
Read This First
・D143-7347 Notes for Security Guide
・D645-7901 SOFTWARE LICENSE AGREEMENT
・H555-8913 Notes for Users
・A232-8561A Safety Information
・D127-7801 Notes for Users
・D127-7525 Notes on Security Functions
・D127-7527 Notes for Administrators: Using this
Machine in a Network Environment
Compliant with IEEE Std. 2600.1TM-2009
CD-ROMs
・D127-7916 Manuals
MP 301SP/MP 301SPF/Aficio MP 301SP/MP 301SPF
A
・D127-7920A Printer/Scanner Drivers and Utilities
RICOH Aficio MP 301SP/MP 301SPF MP 301SP/MP 301SPF
infotec MP 301SP/MP 301SPF
 Technical Bulletin PAGE: 10/10
Model: S-C5 Date: 22-Jan-13 No.: RD127032
<For Asia>
Paper Documents
・D127-7501 MP 301SP/301SPF
Aficio MP 301SP/301SPF
User Guide
・D127-7505 MP 301SP/301SPF
Aficio MP 301SP/301SPF
Read This First
・D143-7349 Notes for Security Guide
・D127-6601 User Information on Electrical & Electronic
Equipment
・D645-7901 SOFTWARE LICENSE AGREEMENT
・D127-7524 Notes for Users
・D127-7526 Notes on Security Functions
・D127-7528 Notes for Administrators: Using this
Machine in a Network Environment
Compliant with IEEE Std. 2600.1TM-2009
CD-ROMs
・D127-7913 Manuals
MP 301SP/MP 301SPF/Aficio MP 301SP/MP 301SPF
・D127-7930A Printer/Scanner Drivers and Utilities
RICOH Aficio MP 301SP/MP 301SPF Gestetner MP 301SP/
MP 301SPF
LANIER MP 301SP/MP 301SPF
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 9-Feb-15 No.: RD127045

Subject: FSM Correction (SC870) Prepared by: Y.Saitoh

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Service Manual Corrections: Main chapters

Page Contents
p.183 Modify:
No. Type Details (Symptom, Possible Cause, Troubleshooting
Procedures)
Address book data error
• Data corruption
• Defective hard disk
• Defective controller software
The address book in the hard disk 1. Replace the hard disk (the user
is accessed. An error is detected codes and counters are recovered
in the address book data; when the main switch is turned on if
870 C Address book data is not read; or
those data are stored in Smart
Device Monitor for Admin).
data is not written into the address
book. 2. Initialize all UCS settings and
address/authentication information
(SP5-846-050).
3. Replace NVRAM on controller
board.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 10-Apr-15 No.: RD127046

Subject: FSM Correction (SP2224) Prepared by: Y.Saitoh

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Service Manual Corrections: Appendices

Page Contents
p.33 Delete:
 Technical Bulletin PAGE: 1/2
Model: S-C5 Date: 13-Oct-15 No.: RD127047
Subject: Manual correction - Caution note on PSU Prepared by: Y.Suzuki
replacement
From: 2nd MFP Tech Service Sec., MFP Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Please add the following caution in the field service manual in this section:

HTML version: Top Page > Main Chapters > Replacement and Adjustment > Other
Replacements > PSU
PDF version: page 115

Parts number Parts description Product code

AZ230261 POWER SUPPLY UNIT: (EU,AA,CHN):159.5W D127, D128
AZ230259 POWER SUPPLY UNIT: (NA):159.5W D127, D128
 Technical Bulletin PAGE: 2/2
Model: S-C5 Date: 13-Oct-15 No.: RD127047

NEVER touch the areas outlined in red in the photos below, to prevent electric shock
caused by residual charge.

Residual charge of about 100V-400V remains on the PSU board for several months
even when the board has been removed from the machine after turning off the machine
power and unplugging the power cord.
NA EU / AA / CHN
 Technical Bulletin PAGE: 1/2
Model: S-C5 Date: 29-Feb-16 No.: RD127048

Subject: Parts Information of bypass paper end sensor bracket Prepared by: A.Ishida
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The bracket for the bypass paper end sensor was registered as a service part.
Reason: To meet requests from the field.

IMPORTANT: When replacing the bracket, make sure to install it with P/N B0442824
(CUSHION-MANUAL FEED ROLLER) and P/N D1272866
(STOPPER:PAPER END SENSOR:MANUAL FEED) together as a set.
See Replacement Procedure below.

Old part New part Description Q’ty Int Page Index Note
number number
― D1272812 BRACKET:PAPER DETECTOR:MANUAL 0-1 - - -
FEED

Replacement Procedure (bypass paper end sensor bracket)

1. Clean the attachment area for the sponge (B0442824) with alcohol.
2. Attach the sponge to the bracket (D1272812), as shown below.
 Technical Bulletin PAGE: 2/2
Model: S-C5 Date: 29-Feb-16 No.: RD127048

3. Clean the attachment area for the stopper (D1272866) with alcohol.
4. Attach the stopper to the bracket (D1272812), as shown below.
Important: Make sure that no wrinkles form and that the stopper is firmly attached.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 1-Dec-16 No.: RD127049

Subject: FSM correction on copier setting procedure Prepared by: H. Morishima

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:

Please apply the following correction to your service manual.

2. Installation > Copier > Accessory Check > Copier settings (P.35)

1. Start the SP mode.

2. Select SP5-801-001 SP2-801-001 and execute the initialization.
3. Exit the SP mode, and then start the UP mode.
4. Select the "@Remote Service" ("User Tool" > "System Settings > Administrator Tools"
> "Extended Security" > @Remote Service") and select "Do not Prohibit".
5. Exit the UP mode, and then start the SP mode.
6. Select SP5-907-001 and specify the "Plug & Play".
7. Select SP5-302-002 and specify the time zone.
8. Select SP5-307-001, 003, and 004 and specify the daylight-saving-time settings.
9. Exit the SP mode and turn the main switch off and on.
10. Start the UP mode.
11. Specify the date and time with "Set Date" or "Set Time" (User Tool" > "System
Settings" > "Timer Settings" > "Set Date" or "Set Time").
12. Turn the main switch off and on.
13. Check the operations.
14. Make a full size copy, and check if the side-to-side and leading edge registrations are
correct. If they are not, adjust the registrations.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 20-Apr-18 No.: RD127050

Subject: Supplementary information on the optional anti-condensation Prepared by: T. Tachibana

heater
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Supplementary information on the optional anti-condensation heater for Paper Tray

Unit

No Description Q'ty P/N

1 Heater fastening screw 2
2 Grounding wire and Harness cover fastening 7
screw
3 Washer 7
4 Spring washer 7
5 Joint bracket fastening screw 8
6 Clamp (Large) 2
7 Clamp (Mid) 5
8 Clamp (Small) 2
9 Edge saddle 1
D6610400(NA)
10 Joint bracket (Front) 4
D6610401(EU/AA/CHN)
11 Joint bracket (Rear) 2
12 Heater Harness (Long) 1
13 Heater Harness (Mid) 1
14 Heater Harness (short) 1
15 Grounding wire (Long) 1
16 Grounding wire (Short) 1
17 Harness cover 1
18 Guard 1
19 Heater bracket (NA:Blue, EU:Red) 1
20 High temperature caution decal 1

IMPORTANT:

• Make sure to install the tray heater with the rated voltage that matches your
country/region.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 11-May-18 No.: RD127051

Subject: PtoP Diagram Update Prepared by: T. Tachibana

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The parts is newly added.

Reason: The parts was missing from the point-to-point diagram.

D127/D128 POINT TO POINT DIAGRAM and HARNESS (1/9)

Part number Description Q’ty Int Page
11029812 CONNECTOR:1-1612257-4 1 - 1/9

BICU
(PCB8)

11029812

D661(PFU) POINT TO POINT DIAGRAM and HARNESS (7/9)

Part number Description Q’ty Int Page
11029812 CONNECTOR:1-1612257-4 1 - 7/9

Tray Main Board

(PCB1)
11029812
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 20-Jul-18 No.: RD127052

Subject: FSM Correction: Maintenance Table Prepared by: T. Tachibana

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:

Please correct the descriptions in red to your field service manual.

2. Appendix: Preventive Maintenance Tables (P19~)

Maintenance Tables
Reset the PM counter (SP7-804-001) after doing maintenance work.
Key: AN: As necessary / C: Clean + Inspect / R: Replace

• Yield Parts: The parts mentioned in these tables have a target yield. However, the total copy/print
volume made by the machine will not reach the target yield within the machine's targeted lifetime if
the machine is used under the target usage conditions (ACV, color ratio, and P/J). So, these parts
are categorized not as PM parts but as yield parts (EM parts). The parts with "(R)" in this table are
yield parts.

Every Every Every

AN NOTE
45k 90k 120k

FUSING UNIT

Hot roller R

Pressure roller (R)

Hot roller
R (R) R
bearings

Pressure-roller
(R) R
bushings

Inlet guide C C

Outlet guide C C
Clean attached toner.
Hot roller stripper
C (R) C
pawls

Thermistor C C
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date: 7-Nov-18 No.: RD127053

Subject: FSM correction on After Installing the HDD Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:

Please add the following section after “Installation Procedure” of HDD to your service
manual.

2. Installation > Controller Options > HDD Option (D659) > Installation Procedure (P67~)

1. Execute SP5-832-001 to format the hard disk.

2. Execute SP5-853-001 to copy the preset stamp data from the firmware to the hard disk.
3. Execute SP5-846-040 to copy the address book to the hard disk from the controller board.
4. Execute SP5-846-041 to allow the user to access the address book.
5. Turn the main power switch off and on.
 Technical Bulletin PAGE: 1/1
Model: S-C5 Date:8-Nov-18 No.: RD127054

Subject: SC878/SC860 for the HDD installed machine Prepared by: K. Yamamoto
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

IMPORTANT
Change SP5-846-040 (Move Address Data SD/USB to HDD) before the following
symptom occurs on machines with the HDD installed.

SYMPTOM
SC878, SC860

CAUSE
The address book data is stored in the NAND flash instead in the HDD.

Frequent access to the NAND flash at every power OFF/ON causes an overflow in the
NAND flash control capacity and leads to a breakage in the data partitions. This then
affects the authentication control area, and SC787 (TPM system authentication error)
occurs.

SOLUTION
Change SP5-846-040 so as to move the address book data from the SD/USB (NAND
flash) to the HDD, before the symptom occurs.