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Graduate School of Business – Cairo

Master of Business Administration

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Comprehensive Exam
April 2024
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Artificial Intelligence ... Promising future

Artificial Intelligence (AI) is no longer a concept of the future. It’s here, and
it’s revolutionizing the way businesses operate. AI can be a powerful tool
for businesses to grow and achieve their objectives in today’s competitive
and dynamic market. Artificial intelligence will pose both opportunity and
risk to business leaders. Opportunity is widespread, with better quality
work and faster delivery times for many people using the new tools. Risk
comes from the AI’s hallucinations, resources put into applications that
don’t pan out and time spent learning new tools. Although real danger
exists, the potential gains are too great to ignore.

It is useful for companies to look at AI through the lens of business


capabilities rather than technologies. AI is transforming the business
landscape. It’s enabling businesses to streamline operations, make data-
driven decisions, and offer personalized experiences to customers.
Whether it’s sales, marketing, or customer service, AI is there,
revolutionizing the way companies do business.

Companies worldwide are leveraging AI to drive business growth. For


instance, e-commerce giants use AI for personalized product
recommendations, while financial institutions use AI for fraud detection.
The future of AI in business is promising. With continuous advancements
in technology, the role of AI in business growth is set to become even
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more significant. If the companies are not already leveraging AI in their


business, now is the time to start.

FAWRY: The leading B2B ecommerce platform for global trade

Established in 2008, Fawry has since grown to become a premier provider


of banking and payment technology services in Egypt.

After introducing 5,000 Points of Sale (POS) machines by 2010, Fawry was
able to make its services available for bank payments. This allowed for
quick and efficient bill transactions through traditional banking channels, a
cornerstone service that has since propelled the company to the heights of
the digital payment solutions space.

Since then, they have strived and succeeded in introducing service


offerings tailored to the needs of their significant customer base, now
comprised of over 35 million users.

Over Fawry’s 12 years of operation, they have managed to extend the


reach of their offerings to consumers, enterprises, SMEs, and financial
institutions, with their alternative digital payments, supply chain solutions,
and mobile wallets rapidly gaining popularity.

And the journey continues. With the launch of Fawry FMCG, Fawry Accept,
and the myFawry consumer app across smartphone platforms, they are
able to diversify their product offering, meet the evolving needs of our
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users, and incorporate a greater number of merchants and consumers into


Fawry’s fast-growing user base.

Accordingly, it is required to develop an integrated strategic plan and


business plan for FAWRY that could benefit from AI applications and tools
and achieve sustainable growth, provided that this plan includes - for
example, but not limited to - the following aspects:

1) Vision and mission


2) The external environment assessment
3) The internal environment Assessment
4) Quadratic Analysis (SWOT / TOWS / QSPM)
5) The most important strategies that you can be used
6) Strategic objectives in the next phase
7) The internal policies to be followed to implement the proposed
strategies
8) Evaluation and control mechanisms that can be used
9) Business plan includes: Marketing, financial and operational plan

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