PPF

FINACLE CBS – FAQs & User Guide

India Post
 FAQ – User

Version History

Ver. Ver. Date Phase Revised By Description Reviewed By

No.
0.1 21-02-2014 Vijayan Initial draft
Sundaram

0.2 24-02-2014 Lopamudra Bal Updated the

document

0.3 12-03-2014 Gayathri Devi Formatted and

Perumal updated the document

0.4 24-03-2014 Vijayan Accepted and

Sundaram modified suggestions
received from DoP

0.5 31-03-2014 Amit Dube Added some more

items

0.6 18-07-2014 Gayathri Devi Added some more

Perumal items

0.7 23-11-2014 Sreedevi R Added some NSC

items

0.8 23-12-2014 Balasubramani Added some PPF

an Sowrirajan related clarification
items.

0.9 30-12-2014 Chaitanya Added RD items

Yandrapu

1.0 10-02-2015 Gayathri Devi Added for Agents and

Perumal Agents Portal items.

1.1 10-08-2015 Gayathri Devi Added for ATM Card

Perumal items

1.2 10-09-2015 Kiran Kalicherla Added for

MIS/TD/SCSS Items

1.3 25-01-2016 Sakshi Agrawal Added for CIF

Finacle CBS FAQ’s & User Guide

 FAQ – User

Table of Contents
1. CONFIGURATIONS AND PROCESS.......................................................................................................... 5
1.1. DESKTOP SETTING ( BROWSER SETTING, SECURITY SETTINGS, JRE VERSION ETC.)...................................5
1.2. PRINTER SETTING (PASSBOOK)..............................................................................................................5
1.3. ATM PROCESS DOCUMENT AND PIN MANAGEMENT................................................................................5
1.4. E-BANKING PASSWORD PRINTING AND PIN PRINTING............................................................................5
2. COMMON ISSUES.................................................................................................................................. 6
2.1. PASSBOOK NOT PRINTING.......................................................................................................................6
2.1.1. NAME OF THE OFFICE OR THE CUSTOMER ADDRESS BEING PRINTED WRONGLY IN PASSBOOK...............................6
2.1.2. PASSBOOK NOT ENABLED AT THE ACCOUNT LEVEL........................................................................................6
2.2. SIGNATURE RELATED ERRORS..................................................................................................................6
2.2.1. SIGNATURE VIEW ISSUES DUE TO DESKTOP SETTINGS NOT PROPER...................................................................6
2.2.2. SIGNATURE VIEW ISSUES DUE TO ACCESS NOT PROVIDED...............................................................................8
2.2.3. SIGNATURE/PHOTOGRAPH VIEW ISSUE.......................................................................................................8
2.2.4. SIGNATURE VIEW ISSUES - STEPS TO IDENTIFY THE EXACT ISSUE.......................................................................9
2.9. ISSUES IN CLEARING..............................................................................................................................10
2.9.1. INWARD CLEARING ISSUES – DUPLICATE INSTRUMENT.................................................................................10
2.9.2. INSTRUMENT IS POST DATED..................................................................................................................11
2.9.3. INSTRUMENT TYPE IS INVALID FOR SCHEME...............................................................................................12
2.9.4. HOW TO CHANGE FROM SBGEN TO SBCHQ IF IT IS A CHEQUE ACCOUNT AND MIGRATED AS SBGEN AND HOW TO
ENTER AVAILABLE BLANK CHEQUE NUMBERS?.............................................................................................................13
2.9.5. OUTWARD CLEARING ISSUE - SORT CODE NOT PRESENT FOR A PARTICULAR BANK AND BRANCH COMBINATION...15
2.9.6. PROCESS OF HANDLING RBI CIRCULAR INTIMATING ABOUT A NEW BANK & BRANCH:.......................................15
2.9.7. HOW TO HANDLE OUTSTATION CHEQUE IN FINACLE?.................................................................................16
2.9.8. WHAT IS THE PROCEDURE FOR OUTSTATION ' AT PAR' CHEQUES. FOR THESE KIND OF CHEQUES NO SERVICE CHARGE
HAS TO BE COLLECTED)...........................................................................................................................................16
2.9.9. CARVING COULD NOT BE DONE DUE TO SCHEME ERRORS.............................................................................16
2.10. TRANSACTION POSTING FAILURE IN INWARD CLEARING......................................................................17
2.11. ACCOUNT CLOSURE ISSUES................................................................................................................18
2.11.1. LOAN ACCOUNT CLOSURE ISSUE..............................................................................................................20
2.11.2. PREMATURE CLOSURE ISSUES.................................................................................................................21
2.11.2.1. SCHEME MISMATCH ERROR..............................................................................................................23
2.11.2.2. UNPROCESSED RECORDS IN OUTWARD CLEARING FOR THIS A/C................................................................23
2.12. CASH/TELLER ACCOUNT RELATED ERRORS.....................................................................................................24
2.12.1. RD LOAN ACCOUNT PAYOFF DONE THROUGH CASH RECEIPT.........................................................................24
2.12.2. TRANSACTION NOT GETTING POSTED IN CTM/HTM MENU.........................................................................26
2.13. MENU NOT AVAILABLE TO PARTICULAR USER.....................................................................................26
3

Finacle CBS FAQ’s & User Guide

 FAQ – User

2.14. USER ALREADY LOGGED IN AND USER ACCOUNT GOT LOCKED.............................................................26

2.15. USER_MENU_ID IS UNDEFINED..........................................................................................................27
2.16. EOD ISSUES.....................................................................................................................................27
2.16.1. STEPS TO ENSURE A FAST EOD.........................................................................................................27
2.16.2. STEPS TO INQUIRE EOD BLOCKING VALIDATIONS..............................................................................27
2.17. FINACLE NOT AVAILABLE OR FINACLE IS DOWN................................................................................27
2.17.1. INSTRUCTIONS FOR USERS AT POST OFFICE.......................................................................................27
2.17.2. INSTRUCTIONS FOR L1 SUPPORT......................................................................................................32
2.18. ANDHERI CONNECTIVITY ISSUE.........................................................................................................32
2.19. MENU GETTING LOCKED AFTER REPEATED USE..................................................................................33
2.20. GETTING RUNTIME ERROR WHEN USER TRIES TO TRANSFER OR COPY THE SET NUMBER ALREADY
EXISTING IN THE OUTWARD CLEARING ZONE WHICH IS NOT IN OPEN STATUS........................................................33
2.21. MICR ZONE NOT CLOSED. ALL THE INSTRUMENTS ARE NOT VERIFIED.................................................33
2.22. THE NONSYTEM OR TELLER CASH ACCOUNTS ARE NOT ALLOWED IN THIS TRANSACTION SUBTYPE.......34
2.23. ECS SET UPS TO BE DONE.................................................................................................................34
2.24. CLEARING REPORT NOT AVAILABLE...................................................................................................35
3. FORMATS................................................................................................................................................. 36
3.1. ISSUE REPORTING FORMAT....................................................................................................................36
3.2. Escalation Matrix.............................................................................................................................36

Finacle CBS FAQ’s & User Guide

 FAQ – User

1. Configurations and Process

1.1. Desktop Setting ( Browser setting, Security settings, JRE version etc.)

For the Finacle CBS application, the configuration details are specified in the below
attached zip file.

1.2. Printer Setting (Passbook)

For the proper printing of the passbook, the Passbook Printer needs to be configured as
per the below specified document.

1.3.ATM Process document and PIN Management

Please see below the word document for the complete ATM Process and its PIN
management.

text incomplete in above boxes

1.4.E-Banking Password Printing and PIN Printing

Please see below the word document for the complete E-Banking password and PIN
printing.

Finacle CBS FAQ’s & User Guide

 FAQ – User

2. Common Issues
1.5. Passbook not printing

1.5.1. Name of the office or the customer address being printed wrongly in Passbook

Issue Reported : For.e.g It is reported by the counter PA at Srikakulam HO, the

name of the PostOffice in the passbook front page is showing as SRIKALAHAS,
ANDHRA PRADESH, INDIA, 532001. instead of SRIKAKULAM, ANDHRA
PRADESH, INDIA, 532001.

Solution: Check the city code linked to the address of the Post office or the
customer address. Then validate the city code description in the menu HRRCDM.
Either the HRRCDM city code in the customer's address / Post office address has to
be changed in the address details or the description of the particular code has to be
changed in HRRCDM menu.

HRRCDM access is given to DOP Operations team to maintain the details.

1.5.2. Passbook not enabled at the account level

Solution: The passbook is not enabled at the account level. The same has to be
modified at the account level for passbook printing.

For PPF account, the menu HACM has to be used for modification of the field A/C
statement in the General Details tab.

For SCSCC accounts, the menus CSCAM/SCSSMAV to be used

For MIS accounts, the menus CMISAM/MISAMAV to be used

Finacle CBS FAQ’s & User Guide

 FAQ – User

1.6. Signature related errors

1.6.1. Signature view issues due to desktop settings not proper

Solution: Please check the desktop settings and then try viewing the signature.

Finacle CBS FAQ’s & User Guide

 FAQ – User

1.6.2. Signature view issues due to access not provided

Solution: The issue is present due to the access not provided to the particular user.
The changes have to done in the user creation by modifying the USER GROUP
NAME to ADMIN

User to contact the DOP Operations team to get the issue rectified.

1.6.3. Signature/photograph view issue

Error Screen shot

Solution
8

Finacle CBS FAQ’s & User Guide

 FAQ – User

Check for the signature view from other user id and other location, preferably DOP
Operations Team. Issue may be with the desktop settings. The above issue is not occurring
for the below user id as per the screenshot attached.

Solution Screenshot

1.6.4. Signature view issues - Steps to identify the exact issue

Issue Reported : Signature is not displayed

Solution: The signature not displayed might be due to several factors like

 Desktop Setting not done properly ]

 Access not given to the user. ] Explained in 1.2.1 ,1.2.2 and
1.2.3 above

 Signature not uploaded properly

If signature is not uploaded in Finacle, system will show the below

details:

Finacle CBS FAQ’s & User Guide

 FAQ – User

 Signature not migrated due to huge size.

Any signatures present in Sanchay Post database which is above 30kb size shall be
dropped while migrating in Finacle. After the data upload, as a part of the recon details,
Infosys shall provide the details of signatures dropped during upload. POs need to ensure
that when the customer whose signtaure is dropped comes to the PO, fresh signature
mandate is captured using a new 'account opening form' and customer's transaction is
allowed based on the fresh signature mandate. POs to ensure that the account opening
form is clearly identified by writing 'Signature mandate' on top of first page of the form .
They should also clearly mention the CIF id and account number on the form. The form
shall be sent to CPC for scanning and upload of signature in Finacle.

2.9.Issues in Clearing
2.9.1. Inward clearing issues – Duplicate instrument

10

Finacle CBS FAQ’s & User Guide

 FAQ – User

Solution
In all such cases, the instrument has to be modified or marked as reject in the inward
clearing process. Attaching the document with the step by step process.

2.9.2. Instrument is post dated

11

Finacle CBS FAQ’s & User Guide

 FAQ – User

Solution
In such cases, the below step by step process has to be followed
1. Invoke HMICZ , select function as 'Revoke Suspension' and enter the zone
code
2. In HICTM menu, select modify function and click on Go.
3. Next screen click on Accept
4. The next screen shows the records which has the post dated instrument
date. Modify the record with the proper instrument date and submit
5. Verify through another user
6. Invoke HMICZ and suspend the zone.
7. Invoke HMICZ and run 'Validation run' and 'Validation report'
8. Invoke HMICZ and Post the zone
9. Invoke HMICZ and close the zone

2.9.3. Instrument type is invalid for scheme

12

Finacle CBS FAQ’s & User Guide

 FAQ – User

Solution
The account 0025387513 belongs to the scheme code SBGEN, hence the issue. The
instrument type CHQ is not valid for this scheme code. If the cheque number in invalid
then also this error is thrown. The account entered here should belong to the scheme
type SBCHQ.

2.9.4. How to change from SBGEN to SBCHQ if it is a cheque account and migrated as
SBGEN and how to enter available blank cheque numbers?

Transfer the account to SBCHQ using the menu HACXFRSC and issue the cheques via
HICHBA menu.

HACXFRSC Menu Screen shot.

13

Finacle CBS FAQ’s & User Guide

 FAQ – User

14

Finacle CBS FAQ’s & User Guide

 FAQ – User

2.9.5. Outward Clearing Issue - Sort code not present for a particular bank and branch
combination

Issue Reported : When we lodge the Outward Cheques for clearing the sortcodes related to
the concerned cheques ( Nasirabad Bank Branch Codes ) are not being accepted by the
software.So How will we enter the Bank Branch related sortcodes without having any Bank
code in search option for that particular Branch of Bank. Kindly arrange the all Bank related
Codes Or some other solution for feeding.
Solution

Sort code means MICR Code.

1.The cheque can be lodged under the sort code of the 'service branch' of the same bank, if
that code is available in Finacle
is it mandatory to select Service Branch Code? Can any other branch code of same bank
available in data base be selected?
Answer: Any valid sort code can be selected.
2.If the sort code of the service branch ( main branch that participates in clearing for that
bank ) is not available, then please use the menu HBRTM to add the missing sort code as

per the attached document.

HBRTM manu has not been given to post office. This solution to be executed by DOP CBS
Operational Team only.
3. Once the above is done, cheques can be lodged in outward clearing.

2.9.6. Process of handling RBI Circular intimating about a new Bank & Branch:

Circular from RBI intimating about any new bank shall be received at the local SO/HO.
The SO/HO need to forward the said circular to the DOP Operations team which shall
create the new Bank code in the menu option HBKTM and the new branch code in
HBRTM. The MICR city code bank code and branch code as entioned in the RBI
circular shall need to be input during branch code creation.
In case the Bank is already is in Finacle CBS (by confirming through Inquiry mode in
HBKTM) - a branch code has to be created in HBRTM.
The naming convention of the bank / branch code is to have the MICR branch code
itself.

For DOP CBS Operational Team only.

15

Finacle CBS FAQ’s & User Guide

 FAQ – User

2.9.7. How to handle Outstation Cheque in Finacle?

Use HIRM menu and follow below mentioned steps:-

1. Invoke the menu HIRM.

2. The details of the cheque and the account number has to be keyed in using the Lodge
option.
3. Finacle will automatically collect the collection charges.
4. Verification should be done for the lodged cheque.
5. Send the cheque physically to the outstation location.
6. If the cheque is cleared - intimation coming from outstation location - the Realize function
needs to be invoked in HIRM menu and submitted.
7. If the cheque is dishonoured - the dishonour function to be invoked and submitted in HIRM
menu option.

2.9.8. What is the procedure for outstation ' AT PAR' cheques. For these kind of cheques no
service charge has to be collected)

Solution : The details in charges tab should be deleted in case the charges are not to be
collected for 'At Par' cheques.

2.9.9. Carving could not be done due to scheme errors.

Issue Reported : Error Screen shot

16

Finacle CBS FAQ’s & User Guide

 FAQ – User

Solution

Please always click on the Show exception button to get the issue description.
If the cheque / instrument is not issued/ passed /stopped then this message comes
up. Even other errors are also listed related to exceptions like Insufficient available
balance , etc.
In case of such error what is to be done has not been mentioned.

2.10. Transaction posting failure in Inward clearing

17

Finacle CBS FAQ’s & User Guide

 FAQ – User

Solution
There is no write permission for the role id of the user who is trying to post it , hence the
issue. In HRPM menu, for the scheme code to which the above account in the screenshot
belongs should be given write permission.
This is for DOP CBS IT Operation Team only as HRPM menu is not available for post office
users.
2.10.1. Loan account closure issue

Error Screen shot

18

Finacle CBS FAQ’s & User Guide

 FAQ – User

Solution
The above error occurs when the balance is not zero for the loan account. This means that
payoff has not been done for the account. Please complete the payoff process and then
close the loan account

2.10.2. Premature closure issues

Error Screen shot

19

Finacle CBS FAQ’s & User Guide

 FAQ – User

Solution
The above screenshot is not an error actually. It is showing the messages as part of user
information during premature account closure. If unsure of the closure proceeds, please do a
trial closure, check the report and then proceed with actual closure of the account.

20

Finacle CBS FAQ’s & User Guide

 FAQ – User

2.10.2.1. Unprocessed records in outward clearing for this A/c

Issue Reported : While doing SB Account conversion from SBGEN to SBCHQ by

using HACXFRSC menu for the SB Account the error showing that "Unprocessed
records in outward clearing for this A/c".

21

Finacle CBS FAQ’s & User Guide

 FAQ – User

Solution :

1)Invoke HOCI (Outward Cheques Inquiry ) to know the unprocessed instruments

present for the account and get the zone details (Zone code, Zone date).

2)Invoke HOIQ and give Outward Clearing Zone Code as respective Zone Code and
Outward Clearing Zone Set ID as ALL and Outward Clearing Zone Date as respective
Zone date and get the Zone sol id from the details.

3)If zone is not regularized, invoke HMCLZOH under the respective zone sol id and
regularize and proceed further transferring the account.

2.11. Cash/Teller account related errors

2.11.1. RD loan account payoff done through cash receipt

22

Finacle CBS FAQ’s & User Guide

 FAQ – User

This error will be thrown in offices migrated in the middle of the month. (ie on or after 2 nd)

In case of Loan Disbursement or Loan Repayment the value date will be automatically
changed to 01st of the month as interest is calculated from the 1 st of the month for loans. As
Cash account of that office will not be available as on 1 st (since the office has migrated in the
middle of the month) this error is thrown in Supervisor while verification. This error will be
thrown only in the month of migration and from 2 nd month cash be used for repayment or
disbursement.

Workaround to overcome this error

“In case of Loan disbursement – Instead of Cash (even if it is below Rs.20,000) select
Transfer and show RD Loan Disburement office account (Account number ending with 323)
and pay by cheque or cash from this office account. ( CTM menu is to be used for this )

In case of Loan repayment – Instead of repaying through cash accept loan repayment
through Transfer. Transfer can be from RD Loan Repayment office Account (Account number
ending with 323) or SB account of customer (if available) (CTM Menu to be used for this).

23

Finacle CBS FAQ’s & User Guide

 FAQ – User

2.11.2. Transaction not getting posted in CTM/HTM menu

Solution :

The user who is trying to do the operation doesn’t have a teller account linked to his
employee id, hence the issue.
Either the teller should be posting the transaction or the user trying to post the
transaction should be getting a teller account attached to his employee id.

2.12. Menu not available to particular user

Issue Reported : When the user tried to invoke any menu, an error is displayed as Menu
Not avaialble for the user.

Solution : Please contact DOP Operations Team at Chennai for the required access to be
given to the specified user for the particualr menu id.

2.13. User already logged in and User Account got locked.

Issue Reported : When the user tried to close the browser with out proper logout, again on
loggin in, it gives error message as User Already logged in.

Solution : Please contact DOP Operations Team at Chennai for the unlocking the user id.

24

Finacle CBS FAQ’s & User Guide

 FAQ – User

2.14. User_Menu_ID is undefined

Issue Reported : When the user tried to login and invoke any menu, it gives an error
message as User_Menu_ID is undefined.

Temporary Solution : Logout from Finacle Application. Make Internet Browser as your
default browser. Press F-12, Clear all cookies and history. Then try to Logging through default
browser i.e (Internet Explorer)

Mr. sakthivelu Sir to confirm the above changes regarding pressing of F-12.

2.15. EOD Issues

2.15.1. Steps to ensure a fast EOD

Identify all the transactions which are in Entered Status and un-Posted/Partially
posted status.

These Transactions needs to be verified in each post office by using relevant

menu at the earliest and before the EOD starts.

If still any transaction is not getting posted then use HTM to post that
transaction.

If still transaction is not getting posted, contact FSI Helpdesk immediately.

2.15.2. Steps to Inquire EOD blocking validations.

 Pending Transactions, Unposted, unverified transactions – HFTI menu should
be used.
 Pending inward Zone to be closed - HIMCZ/HICTM menu should be used.
 Pending Unverified Accounts – HAFI menu should be used
 Pending Unverified Inventory Transaction List – HIMC/HICHB
 HSVALRPT report can be invoked to view the blocking validation for each sol
 For each sol/set the same can be viewed in a custom report in HPR menu.
Report Name is EOD – Blocking Validation Report – Under development

2.16. Finacle Not Available or Finacle is Down

2.16.1. Instructions for Users at Post Office

What will be the result of using below instruction is not mentioned.

The below list of instructions is for the users at the Post offices to raise a
helpdesk request during CBS-Finacle connectivity issues ( Finacle not
accessible)

1) The IncidentReporting.jsp page has to be typed in the browser, the

complete path of which can be like

25

Finacle CBS FAQ’s & User Guide

 FAQ – User

http://DOPFSIHELP/.....incidentReporting.jsp (to be provided once the

page is made active)

2) The below page appears with the details of the user’s computer on the left
panel and a section to enter the user details on the right panel.
The fields which are marked with an asterisk (*) are mandatory.

3) The city of the user can be chosen from the dropdown provided

26

Finacle CBS FAQ’s & User Guide

 FAQ – User

4) On selection of a city, all the pin codes under the city are shown in the Pin Code
dropdown

5) On selection of a pin code, all the post offices under the pin code are shown in
the Post Office Name dropdown with the first one selected

27

Finacle CBS FAQ’s & User Guide

 FAQ – User

6) On entering all the mandatory fields and a valid 10 digit contact number , the
submit button has to be clicked

7) On successful submission of the page with the user computer details and the
user details, the confirmation page appears

28

Finacle CBS FAQ’s & User Guide

 FAQ – User

29

Finacle CBS FAQ’s & User Guide

 FAQ – User

2.16.2. Instructions for L1 Support

Who will use this option and why it is required in FAQ?

The below list of instruction is for the L1 support personnel to view the list of problems
logged by the post office users

1) The CBS_Support.jsp page has to be typed in the browser, the complete path of
which can be like http://10.122.97.69:8082/CBS/CBS_Support.jsp. The below page
appears with today’s date in yyyy-mm-dd format as default and the list of issues
logged

2) The date range can be changed in yyyy-mm-dd format to view the list of issues for
that date range

2.17. Andheri Connectivity Issue

Issue Reported : Initially 2 systems are connected with Finacle. Later on
when 2 new system are connected, they are not working properly.
Solution : For the newly added two systems, desktop configuration is not
done. Once the configuration is completed as per the provided PDF, it started
30

Finacle CBS FAQ’s & User Guide

 FAQ – User

working fine.

2.18. Menu getting locked after repeated use.

Issue Reported : When one menu is continuously used for long time,
application is getting locked. User needs to log out and login again.
Solution : Need to analyze.
If solution is not ready, please remove this issue.

2.19. Getting runtime error when user tries to transfer or copy the
set number already existing in the outward clearing zone which is
not in open status
The user needs to be instructed that any changes that need to be done in clearing zone, the
zone status needs to be revoked from previous status (which in this case is suspended ‘S’) to
open status ‘O’ and then try to do the required operation.

2.20. MICR zone not closed. All the instruments are not verified.
Issue Reported : All the Instruments are not verified during ZONe closure issue is
coming.
Screenshot :

Solution:

31

Finacle CBS FAQ’s & User Guide

 FAQ – User

1) In HICTM menu verify the instrument. If the instrument is having some error please delete
the instrument or mark it as Inward reject in HICTM menu modify mode and then try verifying.
2) In HMICZ, suspend the zone and then do a validation run.
3) After this, post the instrument thru HMICZ menu.
4) If the posting is successful, please close the zone thru HMICZ menu

2.21. The nonsytem or Teller cash accounts are not allowed in this
transaction subtype
Issue Reported : Trying to move the amount from Vault account to teller cash account.
Specified error message is displayed.

Screenshot :

Solution : The User is not marked as Teller. Please modify the user as Teller and then try
posting the transaction.

2.22. ECS Set ups to be done

Example for Bangalore GPO

1. HSBM menu to have the SOL 56000100 as Service branch and Member SOL(s) as mentioned
in the excel shared by Mr. Gopi. There are different ECS user number for Bangalore alone –
32

Finacle CBS FAQ’s & User Guide

 FAQ – User

but all participate through Bangalore GPO – so only one ECS user number will be populated.
The downloaded file can be modified if the ECS user number needs to be corrected.
2. Navigate to menu HSCFM – SOL ID (the Sol ID of the post office participating in ECS clearing
example – Bangalore GPO).
a. ECS USER NUMBER Treasury free text 1 in HSCFM --- 5603181
b. User Bank Account number Treasury free text 2 in HSCFM.-->
3007000000
c. User defined limit for individual credit items.. MRS Name field in HSCFM
SOL 150000
d. MICR Center , Bank and Branch code – 560 111 002.

2.23. Clearing Report not available.

Issue Reported: All Clearing Transactions should be listed in a single report, no such
report is available currently.

Screenshot for the new Report:

Solution: New Report named Post Office Clearing Detail Report has been made available in
HFINRPT

1. Clearing report can be generated in HFINRPT which will enlist all the clearing transactions for
given date.
2. Clearing Transactions for Office accounts will also be listed in the same report.
33

Finacle CBS FAQ’s & User Guide

 FAQ – User

3. Input Parameters required for the report are: Date, Sol/Set Id and Scheme Code.

2.8.1. Report output is grouped by Scheme Type, GL Subhead and Sol Id wise. Total and
Grand Totals are provided.

3. Formats
1.1. Issue reporting Format
Before raising the defect or while lodging the defect, the below specified word
document needs to be updated by DOP and the same uploaded by the HD team in
Meops, so that the issue resolution time is reduced.

1.2. Escalation Matrix

PFB the excel sheets for the escalation matrix.

Error! Not a valid link.

34

Finacle CBS FAQ’s & User Guide

 FAQ – User

INCLUDEPICTURE "cid:[email protected]" \* MERGEFORMAT

35

Finacle CBS FAQ’s & User Guide